Premiere Family Health

Family practice, Premier Family Health

Located in the heart of Wellington, Premier Family Health has served the residents of the Western communities of Palm Beach County for more than 13 years. Premier is family-owned & operated by Dr. Vincent Apicella & Dr. Mariaclara Bago, who opened their practice with the vision of providing patients with the education & motivation to help them achieve extraordinary levels of health and well-being. It is through their passion to serve patients that they have developed their innovative model of healthcare.

Premiere Family Health Contact Details

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Premiere Family Health Reviews ( 155 )

  1. Miss Nikki in room 112 was very professional, customer, service, oriented, friendly, and most of all going the extra mile to help you get the answers that you need well done guys. The young lady that was there while ago was not the people person. Thank you.

  2. Premier Family Health has been our primary doctors office for over a decade now, They have always been their when we needed them. One of the things that I like most of all is if you call that office you will get someone on the phone everytime. Their customer service is excellent 👌 …

  3. Both the primary care and the walk in clinic are super helpful and caring! They listen to my concerns and work expeditiously on follow up care or referrals. I’m usually in and out within an hour and I’ve never had to wait more than 30 min …

  4. I can’t believe that with all the people working in this place there’s absolutely no one to pick up the phone. I needed a referral and the referral given to me was for a children doctor and not adults. What a joke. Step up your service please.

  5. I absolutely love this place. They always take such great care of me and always show concern. I don’t know what all these other “reviews” are about. Thanks for everything!

  6. A place that tries to specialize in everything under the sun yet fails at everything. They try to twist blood test results so it seems that you have a “medical problem” when you do not. Save your mental and go to another primary care provider.

  7. I have been attending there for years. But I am extremely disappointed . Service has been awful during the pandemia. Doctors leave all the time , and the billing and front service are not really good anymore, I will be moving my services to a new place.

  8. My wife WAS a patient here… Absolutely horrible! All about the money … She would go anywhere but here! Constant run around and horrible phone process always causing additional visits for additional money.

  9. This place has only one or 2 doctors and the rest are nurses no one cares about whats wrong just here take these pills and hope for the best ..no follow up not a good place to go to if you really need medical care

  10. They get you in quickly, but make you wait an eternity. Other than that, very thorough in their labs and recommendations. If they improved their wait time I would move them to a 4.

  11. Medical Records send your records whatever they want, plus seeing a doctor there is a long waiting time more than 3 months to schedule an appointment. I will recommend to check other doctors.

  12. The rude physician didn’t see me until an hour and a half after my scheduled appointment. Found him to be insulting and belittling, bed side manner is certainly not their strong suit. Won’t be back.

  13. I being a patient there for over 15th years and everyone so far have been very kind and some go above and beyond to help, whether it’s in person or over the phone. I will recommend this practice to anyone.

  14. I love it there. Every time I go everyone is super sweet & they take your time to help you understand your health. They also don’t try to abuse there authority and treat everyone including my mother, and father with the utmost respect!!

  15. Was scared to get blood work with this pandemic but went and was very happy all the precautions were taken . They took my temp upon arrival I waited outside for maybe 2 minutes , was very clean , organized and quick , happy I went. Leslie

  16. I did a teleconference with Dr. Panko to get my medicine tweaked because of my high blood pressure instead of correcting my medicine he told me to go on a yoga site to do yoga with my blood pressure is 147/103 Before all this occurred I …

  17. I loved having them as my primary doctor back in 2016, Unfortunately I had to change insurance but I will miss them. They were like a second family to me and they helped me a lot. Thanks so much PFH 🙂

  18. Went to get my physical for work, they never sent me my paperwork, they said I can come pick it up whenever but when I did they said I have to make a new appointment just to pick up my papers and they charged me twice for it. I do not recommend this place at all!

  19. I no longer us Premier Health as my primary. The main reason is because of your automated phone system and the long wait to be the first caller no matter what time of day it was. What a shame. Where I go now, I get a real voice answering the phone and everyone there knows who my daughter and I are.

  20. Showec ip for my appointment on time. Waited for a half hour and went to the receptionist to see when I was going in because I have a schedule too. Her explanation was they only have two providers. I guess that’s my problem. 35 minutes late

  21. Love the office, staff, and all around care I have received after many visits, including the urgent care. Waiting time is minimal, office is very clean, state of the art, with labs on site.

  22. Sadly this place should be given a negative 1 !!! You call and they hang up when you’re on hold, the front staff is unprofessional and actually laugh when you’re speaking to them! I will be definitely be changing to another primary! STAY AWAY from this office!!!!!

  23. I purchased a LivingSocial voucher for laser hair removal, but could never get anyone on the line to book an appointment. I called a dozen times and left messages. Finally my voucher expired and LivingSocial refuses to refund my $189.

  24. place is so bad it takes over a week to get results. I am leaving this practice it has to be the worst customer service I have ever had. doctors are not the sharpest tool in the shed either..

  25. You guys should be very ashamed that AFC Urgent Care, Care Spot Urgent Care and some others are doing FREE COVID-19 test and you guys don’t. You should step up and help during this unprecedented time Premier Family Health.

  26. Visited Dr.Gandhi for annual physical she is the best so far I been to so many physicians in chicago but Dr.Gandhi is extremely knowledgeable and very understanding and answered all my questions. The assistant Juan was best to. Thank you guys.

  27. Follow up visit concerning issues that appear to be caused by extreme sensitivity to allergies. As in past visits for the problems, LIZ spent considerable time and during this visit – in reviewing past prior medications that had little or …

  28. Don’t waste your time here…literally! I’ve only gone a handful of times, but every time I’ve had to wait a minimal of 45-60 minutes in the room only to have the doctor come in and tell me if I didn’t want to wait so long, I should “pick …

  29. We really like everyone at Premier including the Urgent Care. Nothing but great service over the last 2 years. My son and I absolutley ADORE the ladies at the front desk!!!!

  30. My husband and I have been going to Premier Family Health for many years. Dr. Apicella, Dr. Bago, Liz Lafasso, his PA, and their staff are the best. They are all very kind, caring and very knowledgeable. In June 2010, my husband, Barry, …

  31. Went to urgent care because I had difficulty walking. Nurse asked me what did I want her to do then asked if I wanted a chest xray. Requested a referral to an orthopedic dr. Never even took an xray of leg. So disappointed and waste of time.

  32. I have been going to Premeir for over ten years. They are the most loving and helpful people. The urgent care, wellness center, and general practice are all wonderful! Vinny and Maria are the owners and are amazing!

  33. I’m almost NEVER able to get through on the phone after 4pm (before 5pm). It’s as though they (front desk) purposely takes the phone off of the hook. Very disheartening. Everything else is great, I’m most pleased with the fact that there is an urgent care and Lab (for blood work) in the same practice.

  34. Can’t believe I witnessed Sheena Urdaz walk past her patient who was very upset and literally crying in the waiting room. Very sad to see that this is the type of patient care that some people receive. I will be finding another provider for my grandma before she ends up getting treated this poorly.

  35. I have been coming to Premier as my primary care doctor for over 8 years! They are only getting better with time! The wellness center is new to me and I love it! All of the doctors and staff are great!!

  36. I have been going to Premier Health for 5 years now and I have had a few primaries come and go, but my new one is absolutely AWESOME… her name is Sheena Urdaz, PA, and she was extremely competent and compassionate. I highly recommend …

  37. Premiere Family Health is wonderful. The staff is so friendly and helpful. Selena and Sheena have kept me going through some very rough times. They are the ANGELS that watch over me.

  38. The staff is great, I love them. The only problem I have is that even with an appointment the wait is immense. Don’t get me wrong, if you’re having a medical issue, I would definitely go the staff is willing to help and give you the direct …

  39. Schedule an appointment for 1:30 after 45 minutes Waiting, I Went address my concern with the wait time for an schedule appointment and was told by a rude men um the desk that there was nothing he could do and I just have to wait. When I …

  40. Absolutely terrible place!! They are too focused on making money and not serving the patients. I was told that i will see a doctor and when I got there i was told I am seeing the NP. The NP was clearly clueless and lacked medicinal knowledge.

  41. I went into their urgent care facility because I had a small hard lump on my ankle. The urgent care doctor did an X-Ray and told me that the bump was just my bone sticking out further then most. She said that since it was painful the bone …

  42. I hated this office. I waited over an hour to be seen by the doctor, however they quickly took my money and put me in the room but I did not see a doctor until an hour later. The doctor was inexperienced with little knowledge. She decided …

  43. I cannot express the difference in efficiency and care of Dr. Vincent Apicella and his staff at Premier Family Medical Health of Wellington, Fl. Going from his office to another will show up the difference in efficiency and expertise, and …

  44. The urgent care doctor had no idea what he was doing! He didn’t explain and check properly, wrote a prescription which never worked and when I consulted another doctor he told me he shouldn’t have prescribed you this medication. The other …

  45. Dr. Appicella and team do a great job. No one likes to make visits to the Doctor, any Doctor, but when your health is at stake, you want to go to a facility and a Dr. that you know you can trust, will take good care of you, be up on the …

  46. My 41-year old perfectly healthy husband did the required physical and blood work for our insurance at Premiere. Literally 4 hours after the Premier Family physical we went to Bascom Palmer and they decided to do a simple eye surgery on …

  47. I recently had my annual physical and was once again impressed with this office. The staff is friendly and efficient and the NP’s are professional and thorough. I manage a medical clinic myself so I am very critical when I seek healthcare …

  48. I’ve been a patient for over 15 years and have seen this practice grow. I appreciate having all my health care needs in one location! Having Urgent Care available with all my medical history visible by having the doctor caring for me has been a blessing!

  49. Fell off a truck at work, had extreme back pain, went in for an Xray got told there is nothing wrong, this was a Friday. Monday was still in bed in a lot of pain, had to use up vacation days. Since nothing was wrong didn’t file a worker’s …

  50. Dr. A is the best most devoted Doctor I have ever been too. He has a wonderful knowledge of Medicine and the wonderful ability of treating and talking to you as a real person. !!I have been going to him since he has been in …

  51. My experience at Premier Family Health is always a positive experience. The doctors including the PA, and ARNP are very knowledgeable. The Staff is so welcoming. Jessica G is exceptional always ready to help and you can hear her smile when you talk to her on the phone. I recommend Premier to all my friends and family.

  52. I was there several weeks ago to have my wrist looked at after a fall. Saw a Physician’s assistant named Almeida (last name). He convinced me to do x-rays to make sure it wasn’t broken. My appt was at 8 am; had x-rays that same day at 9am. …

  53. The doctors used to be so nice and caring here now it’s like “on to the next client”. I own my own business and customer service is key. It also seems like what I was saying was falling on deaf ears. Like they already decided what they were …

  54. I was extremely sick this past week. I called on Monday to see if I could be seen. My doctor wasn’t available but Dr. Appelblatt was. He took his time to see what was going on. Well I left with what medications to get over the counter but …

  55. I went in for a dental appointment with my husband and son. I was treated poorly by the head Dentist Dr. Apicella. He was extremely judgy and made me feel horrible. I ended up canceling my appointment that day after the way he treated my …

  56. I have been a patient for over 2yrs now and from the urgent care,pcp,lab,diagnostics to the phone and desk staff all are great! I work in a Dr’ office and the staff at premier treat me like I treat the patients , with respect and …

  57. This office is the most horrific and mortifying facility I have ever been to. I just recently moved here from Maryland and this place was conveniently located 1 mile away from my apartment and was also within my HMO provider list. I have …

  58. This place is the WORST! I went to the urgent care a week ago and they told me that it was too early to diagnose anything and that I should go to Walgreens and get Dayquil. The nurse then said if I did not feel well after a while to call …

  59. I’d like to first say I’ve been working in the healthcare industry since 1994. I was even a nurse at the hospital Dr. Vincent Apicella & his wife were interns at several years ago. Dr. A. is extremely personable and down to earth and that’s …

  60. This team saved my Honey- we had previously gone to the hospital after my husband was assaulted but still felt really un easy and that we still didn’t have any answers and many things that went unaddressed. Went to the Urgent Care fingers …

  61. I have been a patient of Dr. A’s for about 10 yrs. I have seen him on a quarterly basis for high blood pressure, high cholesterol, Barretts disease and other problems. I have always expected the best and received the best of care and after …

  62. My experience with Noah Saleh,PA-C was fantastic considering I was in Pain..Very personal warm and open to your issue. Emily was also a pleasant and warm person who gilded me and made me feel at home. The only problem I had was the …

  63. The most accommodating facility I’ve ever been to. The Drs are amazing. The PA’s in urgent care are extremely thorough kind and patient.
    Tee Franzoso greets everyone with a smile & does a fantastic job in the lab.I …

  64. Staff is very reliable and friendly. Appointments always have short wait times. Facility is clean and well-kept, the staff treat each patient as if they’re family. Nurse Practitioner Liz Lafaso was able to treat problems that multiple specialists failed to treat. I’m very impressed!

  65. Long waiting times, constant miscommunication and no follow ups. I think the focus here is to make money of pills, Botox and supplements. The usual Doc has info on cancer or heart disease prevention, blood pressure, etc. but this office has pop up posters in their exam rooms that advertises generic viagra.

  66. What I loved : They make you go for blood work and urine before the visit. Most Dr. offices want to see you, then send you for bloodwork, then want you to come back so they get another visit and co pay out of you. …

  67. It’s hard to do business with a medical office that expects patients to arrive early, but can’t offer the same professional service in return. With all the texts, e-mails, and other technologies they have, and use ,for making appointments; …

  68. My spouse and I have been going to Premier Family Health for approximately eight years. Dr. Apicella really knows his medicine. He is extremely gifted with an excellent memory. (He also thinks he can play good golf.) just kidding doc. I …

  69. Worst urgent care I have ever been too. I started going to them for all in once service, primary care, nutritionist, and lab work. Every time I visit the urgent care the doctors never seem to give me the correct prescriptions to actually …

  70. Not happy. I’m going there for years and they are getting progressively worse, but add more departments like vitamin shoppes or cafeterias, the providers don’t care or seem clueless at their irgend care and just push their products, it’s …

  71. This office had mostly nurse practitioners readily available. If you prefer to see a doctor, you need to wait 8 weeks. I call several times for a question, I’m put on hold for 10 minutes, then I’m sent to voicemail. I need some forms sent over to my insurance and I’ve waited over 6 weeks, to no avail.

  72. Dr. Appelblatt is so caring and non judgmental. He has been a great doctor. All my family see him. Takes care of us, does not rush like many doctors I have seen in the past. Staff are great. Place is clean and professional.

  73. I have been going to Premier Family for more years than I can remember; I love it and won’t go anywhere else. They’re not perfect, but nobody I’ve gone to anywhere else has come close. …

  74. I had an appointment on a Friday, was told they would email me a work note. Called later that afternoon to tell them I never received the work note. She told me she would send a message to the nurse, still never received my work note and had to go to work sick. And of course nobody works on the weekends! Very disappointed!

  75. I love coming here for my medical and emergency needs. It is quick and convenient, and everyone is very professional. Your information is saved for both the urgent care and their primary care, which makes it easy. They make technology a …

  76. Went to urgent care to check on UTI that I have been dealing with. Had been treated with antibiotics however I wasn’t sure it was cleared up. Turns out it was clear and I was wrong. Sent in someone to basically shrink me as to why I came in. Just a charge to add to my insurance I am sure. Should have just told me it was clear.

  77. The concept behind this practice is mvery comprehensive and unique. I love that everything can be done in one location. They are all inclusive with their own lab, imaging center, urgent care and wellness center. They have the most up to date technology and are very kind, thorough and professuonal!!!

  78. If I could rate a negative number I would. I have stage IV cancer. Had a televisit last week. Someone was suppose to call me to setup a time for my test. No one ever called I called and it took me 2 hours to get a live person on the phone. …

  79. Always have a good experience when I go there for an appointment. Everyone is helpful and Dr. Pankow is very knowledgeable. Same goes for the urgent care. Very efficient, very helpful and good follow up. Selena is also a great asset to their practice. No complaints about Premier Health care from me

  80. At 60 yrs old and having dealt with many Drs over the years i had high hopes when going to Premier, unfortunately from the first phone call to the visits to the testing which all took place between the end of March and the beginning of June …

  81. I was a patient of Alex’s prior to her move to premier. Despite the fact that her office is about 30mins away from my job and home, she is worth the drive. She is extremely knowledgeable and caring. You can tell she’s is very invested in …

  82. I’ve been going here for years. Unfortunately it doesn’t seem to get any better. There was the time I pulled a tendon in my hand and the nurse practitioner told me I had cellulitis and gave me a medicine that gave me an allergic reaction. …

  83. Absolutely Terrible receptionists. I am a brand new patient trying to set things up called 4 days in a row to get a prescription. I do not appreciate being HUNG UP in the middle of a conversation, especially after being on hold for 20 …

  84. I just got off the phone with Jessica from Premier and my issues were heard and handled, man customer service goes a long way, I’m truly happy. Thank you Jessica and the Premier staff for making sure all your patients are 100% very stand up, 5 star all day !

  85. To call to make an appointment expect to be on hold for at least 20 minutes or longer. To see a doctor will take a month to make an appointment or longer. Doctors refuse to refill my prescriptions keep sending me away to other doctors. Why …

  86. Premier Family Health has ruined my life. I was seeing Dr. Santora who prescribed me alprazolam for my GAD, Panic disorder, and PTSD. He prescribed me for 30 days and stopped entirely. No taper. Just cold turkey. I went into HORRIBLE …

  87. I do not recommend! I am sharing the details of a significant other of mine. Three weeks ago, he asked the staff at Premier Family Health to sign an important medical clearance letter. Considering the pandemic, there is most likely a loss …

  88. Doesn’t matter how many negative reviews….. They don’t get read.
    If it wasn’t for the love of a certain Dr, I would run very fast away very fast.

  89. This place is incompetent all the way around. Choose the ER before coming here. They turn urgent patients away telling them we have no apts available. Your receptionists are unprofessional and you obviously need new management. Treat humans …

  90. This place and doctors just want to make money. Me and my husband went to different doctors on different days. My nurse practitioner was at least better and communicated but my husbands doctor was worse. They didn’t gave him any treatment …

  91. I’ve been a patient here for years, and have always been extremely satisfied with the care! It’s a very complete facility with a Doctor’s office, Dental office, Wellness center, Lab, and even an Urgent Care all under one roof. The professionalism and care of the Doctors and staff in general is unsurpassed!

  92. Been mis-diagnosed here twice…. The urgent care is filled with people who claim they know what they are talking about (and talk down other urgent cares) and always default to the same response without even considering what may actually be …

  93. Mike T. And Joey L. are the dream team at making sure patients medical records needs are met. Rather than having to bounce around and being transferred to multiple departments, Mike T, a patient services representative at Premiere, took the …

  94. All this company and office wants is your money and co pay. They have no patient care, they want you to make an appointment for every little thing to take a co pay out. There doctors are never available for you for emergency and suggest …

  95. Mediocre managed establishment to the level of incompetence for the way the treat patients. But don’t take my word for it. You will experience it yourselves if you dare to go there for care. They’ve even deny me and my family care due to a …

  96. Really gone down hill.  Direct reflection of poor management and lack of care for patients/clients.  I have been coming to this facility for about 4 years. I will now be looking for new care.  Over the last year things have just gotten …

  97. As someone who has worked here i would NEVER recommend this establishment to anyone i care about. They operate like a sweatshop and only care about the image they present. I dealt with patients daily that could barely get simple medication …

  98. I’ve never been to this office, but I called because I thought I had a heart attack a few days prior and didn’t know what to do. I wasn’t sure it was a heart attack, but wanted to confirm with a doctor after my dad told me my pains were …

  99. If I could give no stars I would. Doctors are nowhere to be found. The office staff (with the exception of one wonderful lady) is incompetent. DO NOT GO TO THIS PRACTICE! No one wants to take responsibility for anything. No one has answers and I haven’t seen an actual doctor in over 3 years. This place is a sham.

  100. Dr. Pankow is amazing!!!!, best doctor i’ve ever seen! 🙂 staff is so sweet & helpful, they asked all of the right questions & you can tell they genuinely care about helping/ finding you a solution <3 i will definitely be coming back

  101. First time I’ve ever been here.
    Came in for a check-up 2 weeks after a emergency surgery to remove my appendix.
    The doctor was not available for three months, so I made an appointment with the …

  102. They apparently think the minute you show any sign of anything it’s an automatic oncology appointment. I spent weeks in hell thinking I might have cancer due to my anxiety and depression….none of which they care about. They just …

  103. I have been coming to this center for over 4 years. I always had felt like everyone that worked there was happy and all the doctors were caring and knowledgeable. I do not feel like that anymore. This last year I have got terrible care …

  104. I was at Premier Family Urgent Care last week with a medical issue and wound up getting a physical with Nurse Practitioner, Jamie Taylor.
    She has a kind and personable manner about her. They ran tests and I went back …

  105. The staff is amazing! I’ve heard others tell me they’ve gotten too big and the quality of care has gone down. I still made an appointment with them because that was never my experience. Unfortunately, they were right. The front desk is …

  106. I love my Dr.s here but I hate calling the office they hardly answer the phones. 21 min on hold to get a voice mail that tells you to leave a message only to tell you that you can’t leave a message. Very frustrating!

  107. UPDATE: THE COO CALLED ME AND I CALLED HIM BACK! They are aware that this is a problem and have hired more people to help with the phones and authorization processes. I am so happy they called me and they took my call immediately. I am …

  108. Kate Degler was so attentive and professional from the moment I walked into the reception area today. She helped out and got immediate results. Isabella F was amazing as well and provided literally top notch customer service. Thank you both for making my day!

  109. I wanted to prepare this review as I am very satisfied with Premier Health, for their punctuality and excellent service, I had my bottom teeth clean this afternoon and Stefania Carbone, RHD was very kind, thank you to her and staff. I am …

  110. very bad experience, first I called to confirm if they could fill out a work form for me they told me yes, when I arrived they saw the form and I paid $80 dollars, they came into the office, took my pressure, asked me several health …

  111. I called this afternoon to check about a prescription that I needed.
    It was almost time to close, but Mike said that he had left a message with the prescription coordinator. …

  112. I have been waiting for an RX since 08/30/22. I asked for a refill for asthma medication, never sent, spoke to someone 2 weeks later, said she was sending it…still got it wrong. Very tired of having to follow up on someone who is supposed to be in charge of my health.

  113. I have been going to Dr’s offices in South Florida for many years. This office has the most polite, professional workers I have ever met. Whatever u do keep it up. It is showing off. I thank you very much for all you do.

  114. I came in and had no appointment. I explained my situation and Kate at the front desk(a real professional and problem solver) went and brought Sheena Urdaz PA to me and we talked. She explained that she had 3 patients here but it I waited …

  115. Premier Medical has the absolute worst customer service in the industry I’ve ever seen. They obviously are trying to do too much and can’t care for the patients they have. By trying to cram every possible medical service including dental …

  116. If I could give them a negative review I would!
    This is the 4th time that appointments were made and referrals were sent to their office oh, and they did not take care of the referral to the other doctors …

  117. Dr. Santora is my physician of choice. He spends the time it takes to explain the issues at hand and leaves no questions unanswered. Confident without being cocky, you know he has nothing but your best interests at hand. The office staff …

  118. My name is Aida L. Del Valle, I would like to say that I am a patient at Premier and my overall experience has been excellent! The facility is top notch, they answer the phone always in a reasonable waiting time, profesional and caring …

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