We offer comprehensive eye care for the entire family – from pediatric eye care services to cataract treatment and LASIK surgery. We accept just about … See more
We called with a problem with my husband’s left blind eye. The Dr’s. Office had us come right in. We got an appointment easily. The Dr
saw him and prescribed an Antibiotic for him. Love Dr. Chris Jordan and all his employees. They are very helpful.
Probably the best experience I’ve had in health care. Friendly check-in at the kiosk, my wait time was less than a minute. Very accommodating appointments with a working schedule. Very knowledgeable staff.
Very friendly and caring. They will answer all your questions and concerns. Highly recommend them for anyone having issues with their vision. I am so excited to be able to see clearly again.
I have unwavering trust and confidence in Dr. R Pierce for care and treatment of my AMD. However, though he and his staff is the reason for my 5 star rating, the facility procedures it’s self falls short in satisfaction. I understand the …
My appointment was at 9:00 could called at 9:00 and had all my tests one after another no waiting. Dr. Jordan and his staff were so polite and very helpful helping me choose the best lenses I think for me for the cataract operation.
My visit to Northeastern Eye Institute, Scranton was wonderful experience & it was well organized helpful informative staff & doctor Jerome Jorden explained me so much easy making me fill satisfied & relax.from arrival till we left facility❤️ it’s great & satisfactory visit.thank you 👍 …
The entire staff was fantastic in the explanations they provided for me. Doctor Peairs is truly an expert. I have had no significant issues since I had my eye pierced twenty four hours ago.
Northeast eye institute they are the greatest. I’ve been there a few times, for myself and with my Mom, and there totally awesome. My mom had eye implants because she couldn’t see for over 70 year’s she wore glasses thick as Coke bottles!! they did the surgery a SUCCESS her eyesight is now 20/20 at 87 years old. They are GREAT.👍🏻 …
Dr Fratelli magnificent job on my left eye, I’m scheduled for right eye middle of this month
My eyesight has significantly improved contrast sharpness unbelievably …
be prepared to wait two hours and then I had to return b/c dr. gave me wrong prescription..could not see when new glasses were ready !!…staff not courteous
Not thrilled at all . Some of the staff was a little rude and pushy . Went to pick up contacts and went home and the prescription was wrong ! Had to wait another 2-3 weeks for my new order to come .
Called to set an appointment and the receptionist was no help at all. Definitely going else where, crazy how people are so inconsiderate of others especially, when your sick and need help.
I don’t seem to have good luck with any Northeastern Eye Institute location. Scranton gave me a wrong prescription and didn’t even fit the glasses to my head. I won’t be going back.
No regard for personal time. There is no reason to keep patients for 3 hours for a regular appointment. They are overscheduling. Everyone in waiting room was complaining. It’s obvious that the process is broken.
I found that the Northeastern Eye Institute is very helpful, friendly and does take very good care of their patients…I am happy I chose Northeastern Eye Institute as my eye doctor..
Way way over priced and not very pleasant in short save more than half and go to another place for exam and glasses and contacts. They got my prescription wrong on glasses. Then got my wifes wrong on both glasses and contacts.
a very professional establishment, the doctors portray friendly and efficient communication. when I was there I felt like I was their only patient with the amount of attention they gave me
I’ve been going to Northeast Eye for several years now I’m a patient of Dr.Peairs he’s a very good doctor he’s the only one I trust taking care of my eyes
1100 o’clock appt and they are 2 hours behind. Lady taking everyone into rooms is coughing up a lung and visibly sick. Coughing into a bare hand then directing elderly people into rooms spreading her funk. SMH
I had a very pleasant experience at my visit with Dr Pierse.I had to be there for 3 hrs,I was told&remained there for the three hrs.Everyone was pleasant from the receptionist to the eye(retina)photogragher,to the Dr,himself!Thank you to all to a very apprehensive patient!
NEI are the best.The staff is very pleasant and the Doctors are the greatest.I will never go anywhere else for I only trust the Doctors at NEI.If I have a problem all I need to do is call and automatic I am given an appt. for the same day.Where else can you receive such wonderful care.
I’ve been a contact lense wearer for 37 years and I can say they are the best eye care professionals I have ever been to. Highly recommend them to everyone I know.
I had cataract surgery and am being treated for macular degeneration the wet one, and could not have been more satisfied with the care and treatment. Doctors and staff are excellent, wouldn’t go any where else.
I have been a patient of NEI for 5 years now and have never been dissatisfied with the services provided to me. The doctors at NEI have aided me with many ocular needs throughout the years and I highly recommend them to anyone in the Scranton area.
Courteous, professional, & efficient staff. Minimal wait time to see doctors.
Great about follow-up appointments, and checking up on your progress/healing.
Doctor Jerome W. Jordan is very good doing his job thanks God, but the Optometric assistants are very inpatience, I’m not expeting them to treat me extra special but at least to be considerate with a patient.
I had gotten a metal fragment inbeded in my eye. I call the office in the morning at 8 am and was seen at 10:30. They were very accommodating and took great care with me.
Moved to 3 different rooms and back to the waiting room. Was told I was next twice and only saw the doctor after he was busy waiting on other patients. What a mess! Truly the worst run clinic I have ever had the displeasure of visiting.
I have been going to NEI for at least 20 years, Dr. Shovlin is one of the best doctors I’ve ever dealt with. He is truly concerned with my health. Every time I’ve gone for an appt I’m in and out, no waiting around for hrs.!!
The top place to go for eye care. I have a rare eye disease that they have treated for years. Also had cataract surgery in both eyes with great results. Top notch doctors and staff.
Had Cataract surgery on 1/7/2019 Everyone I Had Contact with We’re Warm And Inviting. I’m going back for second eye. I Would Definitely Refer All who need Eye Care.
I had lasik eye surgery done by Dr.Boland and I would definitely recommend this practice to anyone from basic eye care needs to corrective needs. The surgery was painless, I felt at ease and now I can finally see the world as i should be …
Coming here for 40 years! The care I receive here from Dr Jerry Jordan is exceptional, office staff arevpleasant and friendly. The office is spacious & clean. Appointments are usually on time.
2nd floor is much better than optical department. They said I couldn’t get any glasses because my wife wasn’t under my insurance. Also, they were all gabbing about what desserts they like best. Avoid the optical department for NE Vision Scranton.
I am impressed with how well run NEI Scranton is, from being on top of every detail to being friendly (except one nurse) to executing an excellent surgery. I have a rare disease and anesthesia is a concern. Dr. Boland and the …
I have been a patient at NEI for the past 7 years. Every visit I’ve had has been a great experience. The office environment is very comfortable and friendly. The staff is very courteous and they really care about patient satisfaction. The …
I love Northeastern Eye because of how easy it is to trust all the doctors and staff! Between everyones’ friendly, warm and welcoming dispositions and command over their craft, I know I am getting the best care possible every time I go in!
Currently dealing with an eye issue. The care and concern from my physicians is outstanding. I am in the health care field and am so happy that I am under their care. Excellent care given. The entire staff at NE eye are wonderful.
Overall, great experience with them. I had LASEK done and got a great deal for my money. These procedures are going to be pricey, but you can’t really put a price on eyesight. The staffeta were wonderful, some of the most helpful staff at …
Have been going there for years, but I think I’ll go elsewhere next time. It takes to long, as if you’re putting in a shift there. Benn waiting to here when my new glasses are ready. I was actually thinking of not going back, but I did. And also, I am out of at 2pm, and there should be no reason why an appt. can’t be made after that.
Honestly, my issue with this place may be more with the staff than the physicians. When I called to make this appointment, I was very clear that I wanted to schedule a contact lens exam because my prescription had expired. I was quoted that …
My mom was very pleased that she was taken care of by professional woman. She previously had a bad experience with the male tech who was impatient and agressive. Georgette the Technician that was very gentle and Spanish speaking …
While I am impressed with the care I received, the amount of time I spent waiting was unexceptable.
Update 3/3/20 This practice continues to drastically overbook appointments. A 3 month follow-up appointment took 3 hours and 45 minutes.
I love NEEI and Dr. Jordan Senior! I have been seeing him for many years and he is the best! On the optical side they are very helpful and have always helped me pick out glasses that fit my look and need!!!
Went there for removal of cancer on my eye lid twice and they were great. I never felt a thing. I recommend them to anyone who has a eye problem, go there for a eye exam, they are the best in the buiness.
Dr Caputo Fox is the rare blend of professional and personable She takes an extremely serious approach to my vision care. Her expertise is appreciated especially because I was born with a lazy eye and do not have a back up plan:) My …
Their billing department does not have communications with the admitting department. On two separate occasions I have received billing statements when the fees were paid on the day of the procedure. Either their IT department is totally inept or this is a way to double bill unsuspecting patients.
Northeastern Eye Institute is one of the best eye care practices in the area, every time I go there the staff is friendly, considerate and helpful. When I’m with my doctor he listens to my concerns, and explains to me, so I can understand, …
The wait time over the last 5 or so years to see the doctor is crazy. Every appointment I have, I’m waiting a minimum of an hour if not more after my appt time before I’m even brought back. And I’ve tried appointments at all times of the …
I always receive outstanding eye care when I go to the Northeastern Eye Institute in Scranton. The staff are pleasant and helpful. Dr. Arthur Jordan Jr. always provides the highest quality of eye care for me. I am very pleased with NE Eye and will continue to go there for my vision needs.
My insurance paid whatever it is they pay it’s VBA. On the 11th February l, purchased glasses and paid 423.00 out of pocket and was told your paid up 0 balance. Today picked up glasses and was told had a 43.00 balance, some excuse insurance …
Had cataract surgery in both eyes by Dr Chris Jordan a year and a half ago. The surgery went smooth and the aftercare has been professional and great. My follow up appointment yesterday was quick and friendly.
Not really sure what to say about this place because when I personally go it’s a normal fine experience but , my mother went and I accompanied her because she had and eye infection and I believe it was Dr. Randall who was just speaking to …
Northeastern Eye Institute is the only optometrist center I’ll visit. Excellent facility, great staff, and phenomenal doctor’s that care about the patients more than they care about any of the numbers. Interacting with them is a refreshing …
I highly recommend Dr. Lisa Mongiello. She took the time to help find the correct contact lenses for me. I wore glasses non stop for the last twelve years because I had trouble getting contacts in and out but her team really took the time …
I recently had a consultation to see if I was a candidate for lasik surgery. My Doctor was Emily Jones. My eyes were checked & then I met with Dr. Jones.
Although I was a candidate, Dr, Jones warned me that at my age (64), and the …
They did a great job with my Lasik procedure. They were polite and professional and kept me informed during the whole process. I was able to schedule my Lasik the same week I had my evaluation.
The staff is very unorganized in this establishment they are building patients with the wrong name they have secretaries who argue with you over your medication and tell you what is it that you’re really taking very very non prefthree non …
I broke my glasses in a fall and then went there to get replacement ones. They told me that they would be ready in a week. Well, it’s been a full week and I still haven’t received a call from them that my glasses are ready. Do they not …
Everyone is always so nice. Dr. Jones is the best, she’s always understanding and answers all my questions and concerns. My favorite doctor I’ve seen out of all my other doctors. I like that she always remembers me and makes me feel welcome and comfortable even when I’m not doing great.
I went to my first appointment there ever and will not go back. My exam was not done by the actual optometrist. Then when I did see the optometrist for the whole 5 mins, he just looked at my eyes while wearing the trial pair of contacts and …
I would give your business no stars if it was available. Been waiting 6 and a half hours for a call back from anyone of your offices for my husband who is suffering from a severe eye infection. In the mean time , he was seen by a …
It’s a very welcoming place. The Dr.s really care. They have a variety of different glasses frames you can choose from that will increase your confidence when wearing your new pair of eyes 😊💕 overall I enjoyed my experience. And I recommend everyone to go. …
Great job by intake person for Dr William Jordan today. I was not able to get her name
I just had surgery on my knee a few days prior to the visit and was in a great …
Ordered glasses from them back in February and here we are halfway through June. I was told they were waiting on the lab to get back to them on pricing, I have called them over 4 times and every time it’s the same answer that they are still …
Had an appointment last week with Dr.Walsh.. she was awesome ..All the office staff was masked and they had hand sanitizer around the office.when I paid with my credit card they even sanitized it before giving it back to me.. the lady that …
I attended an appointment with my mother, who has dementia, yesterday. Just like last year, we were greeted by the same rude woman taking temperatures. I appreciate covid protocols but she insisted I not come inside with my mom. I said she …
I’ve been going to northeastern eye for approximately 3 years I’ve gotten nothing but quality Care and respect from these people I would recommend them to anyone
Northeast eye is fantastic. I had 2 cataracts removed and new lens put in. Everyone was polite, efficient, and helpful. Dr Frattali is great. Very detailed, very reassuring and even quietly sang while operating on my eyes. No discomfort. …
I had cataract surgery and it went fantastic! All the staff were very professional and helpful. Dr Jordan made me feel very comfortable. I can see so much better. I am even driving at nite, which was a big issue. Highly recommend them!
I have had 2 eye surgeries by Dr. Giacometti and have been totally satisfied with the results of my first surgery and had a problem with the incision healing on my one eye from my second surgery and Dr. Giacometti saw me immediately when I …
Service was great but the WAIT time between procedures is unreal. The is no reason for a visit to be almost 3hrs. This happens all the time. Their time is valuable so is OURS.
Absolutely awful. I went to the office in Peckville, PA based on the good reputation of NEI. The office staff were rude to us and Dr Yeselavage was incompetent resulting in my having to see another doctor to properly diagnose prescribe my corrective lenses. If you go to NEI, steer clear of Dr. Jennifer Yeselavage.
I suffered from a corneal abrasion suddenly while I was in town for business. The group was very responsive in getting back to me and squeezing me in on the same day. They recently incorporated a new computer system and I can see the …
Great place. Clean and professional office. Dr. Jordan is a fantastic doctor. I got cataract surgery on both eyes and it changed my life 100%.
Great staff. Highly recommend this practice.
i recently had a freighting experience with my eye sight i called Northeastern Eye and they moved appointment times around in order that i could be seen within a day …
This is Teresa Whitney and I never thought I’d say this but I can’t wait to get the other one done.
I was so scared but your staff quickly put me on a better place.
Thank you Dr. William Jordon
I went here on others advice because they were telling me how great this place is and I agreed with them but from what I noticed recently I’m not happy with this place from the last Ugly glass case I received, the erasing of my important …
Staff is very nice and can be very useful. The only thing I would complain about is the waiting time. I have had to wait up to 2 1/2 hrs before being seen.
Questions should be made available prior to visit. Dr. seemed knowledgeable, but since patients are nervous at time of appointment questions should be presented ahead of time.
I would highly recommend Northeastern Eye I recently had cataract surgery by Dr. Arthur Jorden Jr. and cannot begin to explain how wonderful Dr. Jorden was and the entire staff at Northeastern Eye. The entire staff was very professional, kind and comforting. You are in and out before you know it and the results are incredible.
You have the wrong patient name. I’m Loretta Elbert to ho had cataract surgery with Dr. Christofer Jordan. My
Experience with the doctor everyone at the facility were wonderful.
Dr Giacometti performed my eyelid surgery and eyebrow lift . I couldn’t be happier . I’m over the moon with the results . What a difference, he did such a beautiful job . I would highly recommend Dr Giacometti . He was very informative in …
I’ve been a patient for MANY years and never take the time to say how much I appreciate the time and effort the contact lab puts in to help maneuver the insurance and ordering process. Usually Louise helps me thru but most recently Tiffany …
Doctor bolin is amazing I’ve had surgery for both of my eyes he did a great job he’s kind I’m not easy as a patient he and his staff calmed me down I can see much better thank you doctor bolin
Wait time was 30 minutes. After that everything went well. Staff and Dr. Brad Flickinger were efficient and professional and I felt that I had a thorough eye examination. This was my annual checkup.
I’ve been particular with whom I see at the practice. Fortunately I’ve been seen by Dr Mongeillo. She’s a wonderful optomologist that has always helped my vision from glasses…to contact….to post cateract readers. Consider her my personal friend.
I was in an eye appointment for a check up for a new prescription for glasses after cataract surgery.
I was there for two hours and went to get glasses at another facility and found …
This is something you may not hear. One of your kind nurses went out in the rain to get my husband. He does not have a phone. I will think about that kindness whenever I think of my eye surgery. Everything about my surgery went great. Thank you to all
Everyone is so kind & professional. Dr Boland is the best!!! So kind. Easy demeanor & explains everything w/o making you anxious 😕. Highly recommend. No pain whatsoever ❤️❤️❤️❤️❤️ …
Dr Mongiello saw me as an emergency yesterday and other times before then. she has compassion and provides excellent care She was voted best for the Scranton Times readers choice awards and for good reason
Very happy with my visit from the moment I was checked in to the moment John did all the pre visit testing which is always timely, efficient and professional, to my eval visit with Dr. Tom Boland. …
I went to Northeastern Eye Institute because I had “floaters” in my left eye. It turned out that I had several tears in my retina after a complete eye examination. I had emergency laser eye surgery that day and went back 2 weeks later for a …
They offer many services for the eye but they need a deep cleaning in their scranton facility. Dust was built up in the exam room i was in and in the waiting room. The Dr had to perform a procedure on my eye and I even said to him “are you …
Dr. Thomas S. Boland and Dr. Joseph N.Giacometti and their staff are very professional and wonderful. My experience with both has been great! I highly recommend Northeastern Eye Institute to everyone!
We sit for hours in a waiting room full of seniors, waiting for retinal shots. Not one seat in the large waiting room is free. The nurse checking people in on the second floor is loudly complaining about “checking these people in”. As we …
Dr. William Jordan is the best opthamologist I’ve ever seen. And his staff is top notch. Through his tough exterior, there is a heart of gold and intense compassion. I will never go anywhere else.
Dr. Shovlin and his assistant (sorry i forgot his name) were so very kind. I’ve seen many doctors in my life but Dr. Shovlin was tops. He was very gentle and attentive (even called me the next morning to check in). His disposition was very agreeable and I didn’t feel rushed out. Fantastic Doctor and care.
Everyone there is amazing. I was a bit anxious about my cataract surgery but they all made me very comfortable. When I go back in a month I’ll be very much at ease …
The NEI is a great place and everyone there is very polite. Would recommend them for all your eye care. Had Cataract Surgery on both my eyes and can see again. Only need cheater glasses for reading. Will go to them again if I have any problems.
I had a good experience with my 1st cataract surgery. Dr Jordan and his staff were friendly and nice. I am going for my 2nd.There were some changes with the way I receive my eye drop script. I had called the office and the woman was so rude …
I would definitely recommend their Lasik procedure. It is a game changer! Definitely worth the money you will save by not needing contacts or glasses. Very professional and helpful staff as well. Made the whole process simple and easy.
I cannot say enough about Dr. Christopher Jordan. Dr. Jordan is an excellent surgeon and diagnostician. I would highly recommend him. He and Dr. Randy Pierce have saved my eyesight several times. I am forever indebted to them both. Thank you, Dr. Jordan and Dr. Pierce for your expertise and compassion.
The staff and doctors are wonderful! I had a good experience with all of them. However to wait 2 hours for a 10 minute cataract surgery is much too long. Especially when you have people waiting for you. Their time and my time is also very …
I had my first cataract surgery to place an intraocular lens in my right eye. The process from the minute I got dropped off until I got picked up went smoothly like a well oiled machine. I felt nothing during the surgery, my only memory of …
I would recommend NEI Scranton to anyone in need of eye care, whether just a routine exam or medical. I went in for cataract surgery for which I had absolutely no vision out of my right eye except to see light. Went in for surgery which …
I had two cataract surgeries in January that went very well. I was diagnosed in November with an aggressive cataract in my right eye. Dr. William Jordan Jr was my choice to take care of the surgery. The office staff was great with everyone …
Dr. Christopher Jordan and the entire staff at this location are amazing. They are so friendly and pleasant. They walked me through the entire procedure and reassured me everything would work out great. Allison, my appointment scheduler, so …
From the consult appointment to the surgery to the follow up was a great experience. The staff is friendly and makes all things comfortable for you. Dr Christopher Jordan is easy to talk with and friendly. He did a great job in both of my eyes
Always professional and great care. They answer any questions and don’t hurry you out of the office.
Excellent staff & great services! Fantastic physicians! Eye techs are great especially John. I highly recommend this place.
We called with a problem with my husband’s left blind eye. The Dr’s. Office had us come right in. We got an appointment easily. The Dr
saw him and prescribed an Antibiotic for him. Love Dr. Chris Jordan and all his employees. They are very helpful.
Was seen on time and had an extremely thorough exam. Doctors and staff are wonderful.
Probably the best experience I’ve had in health care. Friendly check-in at the kiosk, my wait time was less than a minute. Very accommodating appointments with a working schedule. Very knowledgeable staff.
Only problem was too long waiting. Poor scheduling.
Dr. Pearse and staff are excellent. I have been followed for several years for an eye issue. I highly recommend this office.
Professional, thorough and pleasant!
Very friendly and caring. They will answer all your questions and concerns. Highly recommend them for anyone having issues with their vision. I am so excited to be able to see clearly again.
Great service and friendly staff.
Everyone was so kind and professional ‼️
I have unwavering trust and confidence in Dr. R Pierce for care and treatment of my AMD. However, though he and his staff is the reason for my 5 star rating, the facility procedures it’s self falls short in satisfaction. I understand the …
Very nice and knowledgeable. Always treated with kindness.
My appointment was at 9:00 could called at 9:00 and had all my tests one after another no waiting. Dr. Jordan and his staff were so polite and very helpful helping me choose the best lenses I think for me for the cataract operation.
My visit to Northeastern Eye Institute, Scranton was wonderful experience & it was well organized helpful informative staff & doctor Jerome Jorden explained me so much easy making me fill satisfied & relax.from arrival till we left facility❤️ it’s great & satisfactory visit.thank you 👍 …
The entire staff was fantastic in the explanations they provided for me. Doctor Peairs is truly an expert. I have had no significant issues since I had my eye pierced twenty four hours ago.
Didn’t have to waite forever…
Northeast eye institute they are the greatest. I’ve been there a few times, for myself and with my Mom, and there totally awesome. My mom had eye implants because she couldn’t see for over 70 year’s she wore glasses thick as Coke bottles!! they did the surgery a SUCCESS her eyesight is now 20/20 at 87 years old. They are GREAT.👍🏻 …
Solid
Great teamwork. Professionalism. You know you’re well cared for.
The staff at Northeast Eye are always professional, helpful and efficient.
Great check up..I think Dr. Boland is an excellent dr. No waiting, and very kind staff.
Effective, professional staff
Dr Fratelli magnificent job on my left eye, I’m scheduled for right eye middle of this month
My eyesight has significantly improved contrast sharpness unbelievably …
Excellent service!!!
Why Not ?,.
Fine eye institute.
It was very good
Good
Efficient, friendly, professional
Professional. Quick in and out.
VERY THROW. WILL BE BACK
They’re very professional
Excellent service, knowledge and professional
Where are my eye doctors? Just sitting any waiting
Very professional, focused and knowledgeable..
Great experience. Staff was great.
Great Doctors and staff!
Very courteous and professional service.
We love Dr. Shovlin!
0 zero bedside manner avoid if u can
Friendly, always helpful, over all positive experience!
Friendly knowledgeable staff..always happy to help
Excellent!
Thanks for my clear vision after cataract surgery.
Very Friendly staff. See You Soon For More Service.
Great place, caring staff and knowledgeable!!! Been going here for years, love it!!!
Impeccable attention to every detail and great patient care.
Caring friendly & all around awesome place to get your focals focused.
Knowledgeable, Professional and caring staff from start to finish Highly recommended!
They’re very professional and quick. Very clean and sanitary.
I had no problems. Everything was done in a nicely manner
A great Eye Center, Dr.Jordan saved my eyesight. Thank you
Relaxed & Comfortable
They saved my eye sight. Great doctors and staff
They are the best!
Very rude people working there and extremely long wait! Glad I switched to a different location.
No long wait. All procedures explained to understanding. Friendly and courteous and patient. thank you
be prepared to wait two hours and then I had to return b/c dr. gave me wrong prescription..could not see when new glasses were ready !!…staff not courteous
Great service, excellent patient care ,above and beyond for after care. Thanks Dr. Mongiello
Very courteous and professional staff who keep to the schdule. Convenient location with parking. Full range of services.
Friendly staff. Doctors are very patient and willing to explain things and answer questions. That is very important to me.
Great equipment plus doctors and staff who know jow to use them for state the art the care.
Doctor’s expertise is outstanding. Staff is knowledgeable and efficient as well as courteous.
Awesome eye doctors – smart, experienced — accurately diagnose your condition, recommend treatment alternatives, and great surgeons …. highly recommended 🙂
Not thrilled at all . Some of the staff was a little rude and pushy . Went to pick up contacts and went home and the prescription was wrong ! Had to wait another 2-3 weeks for my new order to come .
Hubby had a great experience and was very happy with the care he received from staff and Doctor!!
Experience was pleasant, Sara was very caring and professional. Highly recommend this place for all your vision needs.
They are so nice and efficient
Called to set an appointment and the receptionist was no help at all. Definitely going else where, crazy how people are so inconsiderate of others especially, when your sick and need help.
I had an excellent experience at Northeast Eye Institute. Very friendly staff and Dr Jordan Sr. is 2nd to none !!
I don’t seem to have good luck with any Northeastern Eye Institute location. Scranton gave me a wrong prescription and didn’t even fit the glasses to my head. I won’t be going back.
Amazing place, service is excellent, they won’t let you leave until you have 20/20 vision. dr. Jordan is the best!
All the staff and doctors are wonderful. I’ve never waited more than 15 minutes. Very professional .
No regard for personal time. There is no reason to keep patients for 3 hours for a regular appointment. They are overscheduling. Everyone in waiting room was complaining. It’s obvious that the process is broken.
I found that the Northeastern Eye Institute is very helpful, friendly and does take very good care of their patients…I am happy I chose Northeastern Eye Institute as my eye doctor..
Excellent service and care. A tremendous asset to our community. Whether it’s routine care or an emergency, they will see to all your needs.
Very good
Way way over priced and not very pleasant in short save more than half and go to another place for exam and glasses and contacts. They got my prescription wrong on glasses. Then got my wifes wrong on both glasses and contacts.
a very professional establishment, the doctors portray friendly and efficient communication. when I was there I felt like I was their only patient with the amount of attention they gave me
I’ve been going to Northeast Eye for several years now I’m a patient of Dr.Peairs he’s a very good doctor he’s the only one I trust taking care of my eyes
1100 o’clock appt and they are 2 hours behind. Lady taking everyone into rooms is coughing up a lung and visibly sick. Coughing into a bare hand then directing elderly people into rooms spreading her funk. SMH
the Person who answers the calls tot his location is extremely rude, no phone etiquette.
I had a very pleasant experience at my visit with Dr Pierse.I had to be there for 3 hrs,I was told&remained there for the three hrs.Everyone was pleasant from the receptionist to the eye(retina)photogragher,to the Dr,himself!Thank you to all to a very apprehensive patient!
Modern facility with excellent doctors, surgeons and staff
Excellent service and care. Everyone was friendly and helpful. The doctor was very nice and personable. All around great place definitely recommend.
I suffered an injury at work. NE Eye saw me on a emergency basis. Dr. Golecki was very kind, knowledgeable, and rendered exceptional care. Thank you.
NEI are the best.The staff is very pleasant and the Doctors are the greatest.I will never go anywhere else for I only trust the Doctors at NEI.If I have a problem all I need to do is call and automatic I am given an appt. for the same day.Where else can you receive such wonderful care.
Amazing doctors and staff
I’ve been a contact lense wearer for 37 years and I can say they are the best eye care professionals I have ever been to. Highly recommend them to everyone I know.
Great 👍institute !! Great environment Great work !! …
I had cataract surgery and am being treated for macular degeneration the wet one, and could not have been more satisfied with the care and treatment. Doctors and staff are excellent, wouldn’t go any where else.
I have been a patient of NEI for 5 years now and have never been dissatisfied with the services provided to me. The doctors at NEI have aided me with many ocular needs throughout the years and I highly recommend them to anyone in the Scranton area.
Courteous, professional, & efficient staff. Minimal wait time to see doctors.
Great about follow-up appointments, and checking up on your progress/healing.
Great office, everyone is so nice and Dr. Fox is a wonderful eye Doctor.
You feel like a family member here. Highly recommended.
Doctor Jerome W. Jordan is very good doing his job thanks God, but the Optometric assistants are very inpatience, I’m not expeting them to treat me extra special but at least to be considerate with a patient.
I had gotten a metal fragment inbeded in my eye. I call the office in the morning at 8 am and was seen at 10:30. They were very accommodating and took great care with me.
Moved to 3 different rooms and back to the waiting room. Was told I was next twice and only saw the doctor after he was busy waiting on other patients. What a mess! Truly the worst run clinic I have ever had the displeasure of visiting.
I have been going to NEI for at least 20 years, Dr. Shovlin is one of the best doctors I’ve ever dealt with. He is truly concerned with my health. Every time I’ve gone for an appt I’m in and out, no waiting around for hrs.!!
Customer service is outstanding. Pleasant environment and friendly employees
The top place to go for eye care. I have a rare eye disease that they have treated for years. Also had cataract surgery in both eyes with great results. Top notch doctors and staff.
Had Cataract surgery on 1/7/2019 Everyone I Had Contact with We’re Warm And Inviting. I’m going back for second eye. I Would Definitely Refer All who need Eye Care.
I had lasik eye surgery done by Dr.Boland and I would definitely recommend this practice to anyone from basic eye care needs to corrective needs. The surgery was painless, I felt at ease and now I can finally see the world as i should be …
Coming here for 40 years! The care I receive here from Dr Jerry Jordan is exceptional, office staff arevpleasant and friendly. The office is spacious & clean. Appointments are usually on time.
2nd floor is much better than optical department. They said I couldn’t get any glasses because my wife wasn’t under my insurance. Also, they were all gabbing about what desserts they like best. Avoid the optical department for NE Vision Scranton.
I am impressed with how well run NEI Scranton is, from being on top of every detail to being friendly (except one nurse) to executing an excellent surgery. I have a rare disease and anesthesia is a concern. Dr. Boland and the …
I have been a patient at NEI for the past 7 years. Every visit I’ve had has been a great experience. The office environment is very comfortable and friendly. The staff is very courteous and they really care about patient satisfaction. The …
I love Northeastern Eye because of how easy it is to trust all the doctors and staff! Between everyones’ friendly, warm and welcoming dispositions and command over their craft, I know I am getting the best care possible every time I go in!
Currently dealing with an eye issue. The care and concern from my physicians is outstanding. I am in the health care field and am so happy that I am under their care. Excellent care given. The entire staff at NE eye are wonderful.
Overall, great experience with them. I had LASEK done and got a great deal for my money. These procedures are going to be pricey, but you can’t really put a price on eyesight. The staffeta were wonderful, some of the most helpful staff at …
Have been going there for years, but I think I’ll go elsewhere next time. It takes to long, as if you’re putting in a shift there. Benn waiting to here when my new glasses are ready. I was actually thinking of not going back, but I did. And also, I am out of at 2pm, and there should be no reason why an appt. can’t be made after that.
Honestly, my issue with this place may be more with the staff than the physicians. When I called to make this appointment, I was very clear that I wanted to schedule a contact lens exam because my prescription had expired. I was quoted that …
It was a good experience, very professional.
My mom was very pleased that she was taken care of by professional woman. She previously had a bad experience with the male tech who was impatient and agressive. Georgette the Technician that was very gentle and Spanish speaking …
I am amazed by how clear and brilliant everything appears.
While I am impressed with the care I received, the amount of time I spent waiting was unexceptable.
Update 3/3/20 This practice continues to drastically overbook appointments. A 3 month follow-up appointment took 3 hours and 45 minutes.
I love NEEI and Dr. Jordan Senior! I have been seeing him for many years and he is the best! On the optical side they are very helpful and have always helped me pick out glasses that fit my look and need!!!
Went there for removal of cancer on my eye lid twice and they were great. I never felt a thing. I recommend them to anyone who has a eye problem, go there for a eye exam, they are the best in the buiness.
Dr. Golecki was very nice and thorough. Decent experience, was very busy..Gave only 3 stars because my glasses took a bit over 2 weeks to come in
Dr Caputo Fox is the rare blend of professional and personable She takes an extremely serious approach to my vision care. Her expertise is appreciated especially because I was born with a lazy eye and do not have a back up plan:) My …
Their billing department does not have communications with the admitting department. On two separate occasions I have received billing statements when the fees were paid on the day of the procedure. Either their IT department is totally inept or this is a way to double bill unsuspecting patients.
The care staff and doctors give you is first class.
Northeastern Eye Institute is one of the best eye care practices in the area, every time I go there the staff is friendly, considerate and helpful. When I’m with my doctor he listens to my concerns, and explains to me, so I can understand, …
The wait time over the last 5 or so years to see the doctor is crazy. Every appointment I have, I’m waiting a minimum of an hour if not more after my appt time before I’m even brought back. And I’ve tried appointments at all times of the …
I always receive outstanding eye care when I go to the Northeastern Eye Institute in Scranton. The staff are pleasant and helpful. Dr. Arthur Jordan Jr. always provides the highest quality of eye care for me. I am very pleased with NE Eye and will continue to go there for my vision needs.
My insurance paid whatever it is they pay it’s VBA. On the 11th February l, purchased glasses and paid 423.00 out of pocket and was told your paid up 0 balance. Today picked up glasses and was told had a 43.00 balance, some excuse insurance …
Had cataract surgery in both eyes by Dr Chris Jordan a year and a half ago. The surgery went smooth and the aftercare has been professional and great. My follow up appointment yesterday was quick and friendly.
I think what it is, is that the place kind of grows on you after a while… kind of like a fungus.
Not really sure what to say about this place because when I personally go it’s a normal fine experience but , my mother went and I accompanied her because she had and eye infection and I believe it was Dr. Randall who was just speaking to …
Dr. Giocometti and staff were absolutely, what I consider, perfect.
Northeastern Eye Institute is the only optometrist center I’ll visit. Excellent facility, great staff, and phenomenal doctor’s that care about the patients more than they care about any of the numbers. Interacting with them is a refreshing …
I highly recommend Dr. Lisa Mongiello. She took the time to help find the correct contact lenses for me. I wore glasses non stop for the last twelve years because I had trouble getting contacts in and out but her team really took the time …
Love em there. Very friendly and caring
I recently had a consultation to see if I was a candidate for lasik surgery. My Doctor was Emily Jones. My eyes were checked & then I met with Dr. Jones.
Although I was a candidate, Dr, Jones warned me that at my age (64), and the …
Great care, wonderful dr and staff!
Excellent Doctor and staff are extremely friendly and helpful.
They did a great job with my Lasik procedure. They were polite and professional and kept me informed during the whole process. I was able to schedule my Lasik the same week I had my evaluation.
The staff is very unorganized in this establishment they are building patients with the wrong name they have secretaries who argue with you over your medication and tell you what is it that you’re really taking very very non prefthree non …
I broke my glasses in a fall and then went there to get replacement ones. They told me that they would be ready in a week. Well, it’s been a full week and I still haven’t received a call from them that my glasses are ready. Do they not …
Everyone is always so nice. Dr. Jones is the best, she’s always understanding and answers all my questions and concerns. My favorite doctor I’ve seen out of all my other doctors. I like that she always remembers me and makes me feel welcome and comfortable even when I’m not doing great.
I went to my first appointment there ever and will not go back. My exam was not done by the actual optometrist. Then when I did see the optometrist for the whole 5 mins, he just looked at my eyes while wearing the trial pair of contacts and …
I would give your business no stars if it was available. Been waiting 6 and a half hours for a call back from anyone of your offices for my husband who is suffering from a severe eye infection. In the mean time , he was seen by a …
Made me feel very comfortable. Everyone was very nice and caring
It’s a very welcoming place. The Dr.s really care. They have a variety of different glasses frames you can choose from that will increase your confidence when wearing your new pair of eyes 😊💕 overall I enjoyed my experience. And I recommend everyone to go. …
Great job by intake person for Dr William Jordan today. I was not able to get her name
I just had surgery on my knee a few days prior to the visit and was in a great …
Ordered glasses from them back in February and here we are halfway through June. I was told they were waiting on the lab to get back to them on pricing, I have called them over 4 times and every time it’s the same answer that they are still …
I was put at ease from the moment I walked in the door. Explanations were understandable and everyone was kind and helpful.
Excellent care, very professional. Only problem is wait time.
Everyone is very professional. Dr Shovlin is very concerned about me as a patient and person
Everyone was kind & professional. They all worked well in tandem. The atmosphere was harmonious.
Had an appointment last week with Dr.Walsh.. she was awesome ..All the office staff was masked and they had hand sanitizer around the office.when I paid with my credit card they even sanitized it before giving it back to me.. the lady that …
I attended an appointment with my mother, who has dementia, yesterday. Just like last year, we were greeted by the same rude woman taking temperatures. I appreciate covid protocols but she insisted I not come inside with my mom. I said she …
This is Giovanni Tomaine excellent doctor great place They really took good care of me thank you again
Doctors are great. I don’t have much patience for waiting, about the only problem
Nice people, Good doctor’s Jerome w Jordan
I’ve been going to northeastern eye for approximately 3 years I’ve gotten nothing but quality Care and respect from these people I would recommend them to anyone
Northeast eye is fantastic. I had 2 cataracts removed and new lens put in. Everyone was polite, efficient, and helpful. Dr Frattali is great. Very detailed, very reassuring and even quietly sang while operating on my eyes. No discomfort. …
Great experience I fully trust Dr Peairs and feel he has my best interest at heart extremely knowledgeable
I had cataract surgery and it went fantastic! All the staff were very professional and helpful. Dr Jordan made me feel very comfortable. I can see so much better. I am even driving at nite, which was a big issue. Highly recommend them!
Dr.Mangiello is caring, empathetic, attentive, knowledgeable and very professional.
The staff/Doctors are Always very professional. Waiting times aren’t long. My only glitch is playing with the checkin computer at the entrance
Nice, clean, organized, friendly, not a negative thing to say. Pain free surgery and now I can actually see! Thanks, Bonnie Duffy
The Kiosk to check in are awful. They always had a live person check you in, not anymore. Too bad they lost their personal touch.
I have had 2 eye surgeries by Dr. Giacometti and have been totally satisfied with the results of my first surgery and had a problem with the incision healing on my one eye from my second surgery and Dr. Giacometti saw me immediately when I …
Friendly, professional, informative environment….
Nice staff. Wonderful practitioners. …
Service was great but the WAIT time between procedures is unreal. The is no reason for a visit to be almost 3hrs. This happens all the time. Their time is valuable so is OURS.
Excellent service, the doctor and staff made sure that I understood the procedure and the post care.
I am very grateful!!!
Absolutely awful. I went to the office in Peckville, PA based on the good reputation of NEI. The office staff were rude to us and Dr Yeselavage was incompetent resulting in my having to see another doctor to properly diagnose prescribe my corrective lenses. If you go to NEI, steer clear of Dr. Jennifer Yeselavage.
I suffered from a corneal abrasion suddenly while I was in town for business. The group was very responsive in getting back to me and squeezing me in on the same day. They recently incorporated a new computer system and I can see the …
I have seen Dr. Shovlin for eye care for years and he is excellent, caring and always gets to the bottom of things.
Great place. Clean and professional office. Dr. Jordan is a fantastic doctor. I got cataract surgery on both eyes and it changed my life 100%.
Great staff. Highly recommend this practice.
Aside from the excellent medical care and the fact that I can see so much better the staff and Dr Jordan were amazing and so caring
i recently had a freighting experience with my eye sight i called Northeastern Eye and they moved appointment times around in order that i could be seen within a day …
This is Teresa Whitney and I never thought I’d say this but I can’t wait to get the other one done.
I was so scared but your staff quickly put me on a better place.
Thank you Dr. William Jordon
I would have given 5 stars but one of the cataract OR nurse was just awful. The Doctor and office staff were wonderful
Excellent all around could not be more pleased, Dr William Jordan and his staff are top notch and extremely professional.
I went here on others advice because they were telling me how great this place is and I agreed with them but from what I noticed recently I’m not happy with this place from the last Ugly glass case I received, the erasing of my important …
Staff is very nice and can be very useful. The only thing I would complain about is the waiting time. I have had to wait up to 2 1/2 hrs before being seen.
Questions should be made available prior to visit. Dr. seemed knowledgeable, but since patients are nervous at time of appointment questions should be presented ahead of time.
I met a new optometrist, Kaitlin Gilbert.
She is very professional, but made me feel comfortable.
I wish she was staying in Scranton!
The staff is very friendly and efficient. My appointment was on time. The Dr is friendly and skilled and examined my eyes closely.
I would highly recommend Northeastern Eye I recently had cataract surgery by Dr. Arthur Jorden Jr. and cannot begin to explain how wonderful Dr. Jorden was and the entire staff at Northeastern Eye. The entire staff was very professional, kind and comforting. You are in and out before you know it and the results are incredible.
Dr was precise with his explanation of what we needed to do without trying to sell me on unnecessary procedures. Thank Dr. Giacometti
You have the wrong patient name. I’m Loretta Elbert to ho had cataract surgery with Dr. Christofer Jordan. My
Experience with the doctor everyone at the facility were wonderful.
Dr Giacometti performed my eyelid surgery and eyebrow lift . I couldn’t be happier . I’m over the moon with the results . What a difference, he did such a beautiful job . I would highly recommend Dr Giacometti . He was very informative in …
I’ve been a patient for MANY years and never take the time to say how much I appreciate the time and effort the contact lab puts in to help maneuver the insurance and ordering process. Usually Louise helps me thru but most recently Tiffany …
Doctor bolin is amazing I’ve had surgery for both of my eyes he did a great job he’s kind I’m not easy as a patient he and his staff calmed me down I can see much better thank you doctor bolin
Very professional and friendly. My surgery went very smoothly with no waiting time at all. Would highly recommend!
My retina detached completely and I had no vision is the eye. Dr Peairs did OP surgery and I can see again. I would recommend NEI to anyone.
Wait time was 30 minutes. After that everything went well. Staff and Dr. Brad Flickinger were efficient and professional and I felt that I had a thorough eye examination. This was my annual checkup.
I’ve been particular with whom I see at the practice. Fortunately I’ve been seen by Dr Mongeillo. She’s a wonderful optomologist that has always helped my vision from glasses…to contact….to post cateract readers. Consider her my personal friend.
Amazing doctors and staff! Doctor Pierce and Dr. Shovlin are excellent physicians. I feel extremely fortunate to be treated by them. Thank you!
I was in an eye appointment for a check up for a new prescription for glasses after cataract surgery.
I was there for two hours and went to get glasses at another facility and found …
This is something you may not hear. One of your kind nurses went out in the rain to get my husband. He does not have a phone. I will think about that kindness whenever I think of my eye surgery. Everything about my surgery went great. Thank you to all
Everyone is so kind & professional. Dr Boland is the best!!! So kind. Easy demeanor & explains everything w/o making you anxious 😕. Highly recommend. No pain whatsoever ❤️❤️❤️❤️❤️ …
Dr Mongiello saw me as an emergency yesterday and other times before then. she has compassion and provides excellent care She was voted best for the Scranton Times readers choice awards and for good reason
Very happy with my visit from the moment I was checked in to the moment John did all the pre visit testing which is always timely, efficient and professional, to my eval visit with Dr. Tom Boland. …
I went to Northeastern Eye Institute because I had “floaters” in my left eye. It turned out that I had several tears in my retina after a complete eye examination. I had emergency laser eye surgery that day and went back 2 weeks later for a …
They offer many services for the eye but they need a deep cleaning in their scranton facility. Dust was built up in the exam room i was in and in the waiting room. The Dr had to perform a procedure on my eye and I even said to him “are you …
Dr. Thomas S. Boland and Dr. Joseph N.Giacometti and their staff are very professional and wonderful. My experience with both has been great! I highly recommend Northeastern Eye Institute to everyone!
We sit for hours in a waiting room full of seniors, waiting for retinal shots. Not one seat in the large waiting room is free. The nurse checking people in on the second floor is loudly complaining about “checking these people in”. As we …
Dr. William Jordan is the best opthamologist I’ve ever seen. And his staff is top notch. Through his tough exterior, there is a heart of gold and intense compassion. I will never go anywhere else.
Dr. Shovlin and his assistant (sorry i forgot his name) were so very kind. I’ve seen many doctors in my life but Dr. Shovlin was tops. He was very gentle and attentive (even called me the next morning to check in). His disposition was very agreeable and I didn’t feel rushed out. Fantastic Doctor and care.
Everyone there is amazing. I was a bit anxious about my cataract surgery but they all made me very comfortable. When I go back in a month I’ll be very much at ease …
The NEI is a great place and everyone there is very polite. Would recommend them for all your eye care. Had Cataract Surgery on both my eyes and can see again. Only need cheater glasses for reading. Will go to them again if I have any problems.
I had a good experience with my 1st cataract surgery. Dr Jordan and his staff were friendly and nice. I am going for my 2nd.There were some changes with the way I receive my eye drop script. I had called the office and the woman was so rude …
I would definitely recommend their Lasik procedure. It is a game changer! Definitely worth the money you will save by not needing contacts or glasses. Very professional and helpful staff as well. Made the whole process simple and easy.
I cannot say enough about Dr. Christopher Jordan. Dr. Jordan is an excellent surgeon and diagnostician. I would highly recommend him. He and Dr. Randy Pierce have saved my eyesight several times. I am forever indebted to them both. Thank you, Dr. Jordan and Dr. Pierce for your expertise and compassion.
The staff and doctors are wonderful! I had a good experience with all of them. However to wait 2 hours for a 10 minute cataract surgery is much too long. Especially when you have people waiting for you. Their time and my time is also very …
I had my first cataract surgery to place an intraocular lens in my right eye. The process from the minute I got dropped off until I got picked up went smoothly like a well oiled machine. I felt nothing during the surgery, my only memory of …
I would recommend NEI Scranton to anyone in need of eye care, whether just a routine exam or medical. I went in for cataract surgery for which I had absolutely no vision out of my right eye except to see light. Went in for surgery which …
I had two cataract surgeries in January that went very well. I was diagnosed in November with an aggressive cataract in my right eye. Dr. William Jordan Jr was my choice to take care of the surgery. The office staff was great with everyone …
Dr. Christopher Jordan and the entire staff at this location are amazing. They are so friendly and pleasant. They walked me through the entire procedure and reassured me everything would work out great. Allison, my appointment scheduler, so …
From the consult appointment to the surgery to the follow up was a great experience. The staff is friendly and makes all things comfortable for you. Dr Christopher Jordan is easy to talk with and friendly. He did a great job in both of my eyes