Terrible trash service lie and take pictures of nothing to cover their lying but trash was in the street still got missed and let him tell it my bin was just not out there
Best quality water? You have got to be kidding me. Not even close, unless you love drinking and bathing in water that is constantly tainted with Ecoli.
I have been waiting in the office for 20 minutes for the staff to stop gossiping and help me. There are 10 people working today and I’m the only person waiting for their assistance. This is a joke.
Terrible customer service even had an argument with the trash man, since it’s been 6 weeks they skip my trash, i have to call every week to make sure they come back and pick it up so ridiculous, this place is poorly managed, we pay for a service and expect them to do their job, which is pick up trash
Only 1 person helping people while 5 others just wondering around laughing. None of the employees seem to know what’s going on. 55 minute wait .what a joke!
Awful customer service .. was on hold forever and then hung up on. She didn’t listen to my questions and then hung up before answering all of the questions I had. Very frustrating!
I wasn’t looking forward to going here after buying a house last year because of the reviews…but I had a great experience. The people who helped me were very nice and super helpful!
Bill kept going up regardless of water use so I started checking the meter. THE METER IS BROKEN! who knows how long its been broken but the bill shows its being read not estimated! HOW CAN YOU READ IT IF ITS BROKEN!
Didn’t take my trash because they said lid was open but the lid was not open , then the woman was so rude. If I had someone else to go through I would.
I have never had any issues with SBWW. Every time I call or stop in, they have always been very helpful and I have always had prompt responses to all of our concerns.
I paid over 100 to get my water on Between 8 and 12 and for some odd reason they want me to not go to work and wait around for someone who still isnt here after 12:30 but if you aren’t there when they show up they won’t turn the water on that’s pretty Backwards if you ask me
I was told to pay a bill if almost $300 they said my water would be on by end of day Dawn was her name then the next day still no water Dawn says oh before noon took another day off after 2 I call no reply 3rd day I go in Darlene Pugh …
I’ve tried calling at various times every day this week to set up service, and I can never get through. I have also never received a call back, which is offered through their answering machine prompts. In person they were helpful, but it is inconvenient that phones are not answered efficiently.
Just really poor customer service. Really inefficient… it wouldn’t be so bad if they actually had more updated technologies to accomplish things online. If you have to actually speak to someone, plan to spend like half your day trying to resolve even a simple issue.
The water is so bad with what they put in it. It put me down sick for two days. Now i went back to bottled water and now better. Why do We have to pay so much for bad water and a bad sewage system here on the west side.
Heaven forbid you actually need an answer from these stupid morons. On hold for over ten minutes then you put me on hold again. Seriously? When I tell you you are billing me for the wrong address and I want to pay my actual bill you can’t …
Called cities 311 hot line to find out why trash hadn’t been picked up. They said put it on the curb. I said I have, but people park in front of it . They said if they can’t get to it they won’t pick it up. So do I put it in the street. No they said put it on the curb. BUREAUCRATS!
I do not know, but has ANYONE ever got a hold of their customer services? I waited forever on hold, then for 2 days now, I am told to leave a message and I will be next in line and they will call me.. Two days now, left my number 3 times. NO LUCK… Dang this must be the longest line of people in history
Just had to transfer services and had a lady named Cassandra. Very down to earth and friendly. Made our experience fast and easy. Had everything set up for us when we arrived.
They lost my check, which made me late on a payment. I cancelled payment on the check and paid previous and current bill. The next billing cycle comes around and I see that they charged me a returned check fee, which means they had my original check the whole time. They are a bunch of shysters.
I only chose 1 star simply because I couldn’t do a zero star. They have, yet again, made another awful decision that made our lives so much harder! To satisfy the laziness of the 20 something employees who work for this department, they …
I can’t set up my water online? I have to physically go into south bend water works to have it turned on? It’s almost 2020, not everyone has the time to come in and physically wait around. This is pretty inconvenient.
I spent over 1/2 an hour on HOLD. That’s ridiculous. I chose the option to get a call back when an agent became available (“you will not lose your place in the queue” my tush). Over three hours later I still had not received a call back. SO, I’m back on the phone… We are now at 20 minutes on hold. I’m extremely annoyed.
This business is not organized.8:30amI went to pay when they opened to get water turned back on,and the lady behind the desk said after 9am they will turn you on.Well at 11:30 no one was at my home.I decided to call and found out I was not …
The land contract law isn’t fair. The deed holder can turn your water at any given time and the water company dont care. We had no past due balance or anything owed. We had to get code enforcement involved in order to get our water turned back on.
A horrible organization. I tried to turn on my water, so I called for 30 min to finally speak to a representative who then told me someone will call me later. A guy named Dave called me 30 min later and speak in a really rude manner and …
Very difficult to call and cancel services. My wait time was 20 mins, then I was accidentally hung up on, and then had another 20 min wait. This needs to be streamlined via the internet or something else bc whoever is managing the office isn’t doing an adequate job.
I think the people that answer the 311 calls are super rude. They never sound happy they never have a smile while talking to you. Every single person I have talked to over the last 8 years has been extremely unprofessional and are either …
This organization is BEYOND Unprofessional. They went a whole month witout sending my water bill. Then when the next bill cycle came out I was sent a disconnect notice for $77 which isn’t bad at all but they sit behind those desks all day …
Zero stars. I paid my bill and my service was shut off. Then I call and I get the 311 run around. The manager at the water works would not take my call. I had to leave a voice message for her. Darlene Pugh. I was told that I have to file a paper complaint and request for credit for my unnecessary inconvenience!!
Renting a new place and when we moved in there was no water. The next day I called them and they said 2 main lines were out. I figured, okay that happens. When the evening rolled around I called them again and they told me the same thing. I …
Really, really terrible customer service. They have a monopoly and simply don’t care whether anyone has service or not. I bought a house that’s been vacant for two years and was lost to foreclosure, but they won’t establish service unless …
South Bend Water Works has TERRIBLE customer service. I have to call every month with issues about my bill and no one there ever can explain what’s going on. I am so happy I have a septic system and don’t have to deal with them for my primary residence.
Called because I was having problems paying my bill over the phone the night before. I wasTold it was my bankcard and it was not, I called back and the system took the payment wouldn’t even look in to it. There was an error in the system. If you don’t know, don’t give out incorrect information.
Two times in one month the City has shut off my water for no reason. All of my bills were paid on time and have never been late on a payment. I have been given no explanation other than “we made a mistake”. This is an absolute joke! No …
I have now been shut off 2 times by the water company BECAUSE A NEIGHBOR DIDN’T PAY. That’s right, not because I didn’t pay but because the inept idiots at the water company can’t read an address. What do they say when we call???? No same day hook-up FOR THEIR MISTAKE. That’s cool, my four little kids and I don’t really need water.
Currently South Bend Water Works does not allow a seller to transfer accounts if they’re moving in town. The seller has to terminate service. Buyers cannot start their water account until they share the deed, which they get the day of …
The new customer service is rude, lacks professionalism, and sounds like they’ve just rolled out of bed!
They are not accurately giving account information because they have none being …
This is honestly the worst utility office I have ever dealt with. I called three times each time waiting on hold for 20 plus minutes only to be transferred to a voice mail recording at the end of it all. I left a voicemail the first time …
I seem to have issues with this company when using their online site to pay for the utilities. Today I spoke with Tony Sergio, Financial Specialist, who helped me get through it rather easily, but it isn’t the easiest to navigate. I think …
Phone service is horrible. I was on hold 45 minutes, then got voicemail telling me to leave a message. The robot says to press 1 to get a call back. That did not work for me. I assume it just does not work. “All of our representatives….” …
You can go ahead and stay on hold in the queue when you call, but will just get the digital receptionist asking to leave a message. People understand these are trying times because of COVID, but at least call people back. Please change what …
There is no way for me to pay my bill online. The utilities department changed their website format which required me to log in again, only for the new website to not recognize my email or account number, which was thankfully provided to me …
Called twice to find out/confirm the process for getting water shut off for plumbing service. While the wait time the first time was very long (so not five stars), the person I spoke with was very pleasant and helpful. The second time I called, wait time was pretty quick and again the person was helpful and pleasant.
Although some city features can be mildly inconvenient as they are switching systems and policies are changing with COVID, the staff works very hard and are all honest with their help. The building is old and beat up but the drive is is …
Terrible service.
My husband went to the office to check on one of our accounts where NEFFERTITA SMITH help him. Right off the bat she had a terrible attitude she acted as she …
This review is for the experience I received this morning at 10:50am on 3/23/2022 with one of the 311 liasons. Extremely short responses. She wanted to end the conversation quickly. She said I could schedule a technician to come out to …
How come on Saturday and Sunday I’m not able to pay my bill by phone or online. Does the system quit working on weekends. Can yal address this problem I work six days a week and I only have time to pay my bills on weekends using the automatic service and it don’t ever want to work. Hope this problem gets fixed
(Translated by Google) Too expensive the drainage service, it costs more than what we use for water. …
Water is good, but seems expensive.
This place needs to be shut down!!
Bad customer service. Short responses.
Service is practically non-existent.
A seriously underfunded and technogy backwards place. You have to go here to start service?
I can’t pay by phone , hard to contact human been
This place is horrible to work with! Employees need trained in customer service or fired.
Some of these representatives need training. The service they provide is very poor.
Getting tired of the price I pay for brown water daily, that’s putting it nicely.
Spoke with Billie, she was very niece and answered all of my billing questions
Horrible customer service. They could care less if you have water or not. Shame on you people!
calling the 311 number is a pain, but the person that answered my call “Maria” is super helpful and knowledgeable. thank you Maria!!
Being on hold for a long length of time is not cool. My suggestion would be to hire and train more people.
Awful, horrible and horrendous customer service. This is what happens when a city is run by democratic leadership – it’s too bad
Paid our bill and two weeks later received a bill for the exact same amount!
They won’t allow tenants to sign up, it has to go through the owner. The website sometimes doesn’t function.
Terrible trash service lie and take pictures of nothing to cover their lying but trash was in the street still got missed and let him tell it my bin was just not out there
I can’t tell you how many times I sat on hold and they still can’t seem to update my billing address after multiple attempts.
Best quality water? You have got to be kidding me. Not even close, unless you love drinking and bathing in water that is constantly tainted with Ecoli.
I have been waiting in the office for 20 minutes for the staff to stop gossiping and help me. There are 10 people working today and I’m the only person waiting for their assistance. This is a joke.
Excellent service from inspectors Kevin and Barry explaining Sewer Insurance Program. Quick response and very thorough.
Terrible customer service even had an argument with the trash man, since it’s been 6 weeks they skip my trash, i have to call every week to make sure they come back and pick it up so ridiculous, this place is poorly managed, we pay for a service and expect them to do their job, which is pick up trash
Only 1 person helping people while 5 others just wondering around laughing. None of the employees seem to know what’s going on. 55 minute wait .what a joke!
Worst customer service on 311. CIty took an extra payment out of my checking account and won’t give me my money back.
Awful customer service .. was on hold forever and then hung up on. She didn’t listen to my questions and then hung up before answering all of the questions I had. Very frustrating!
I wasn’t looking forward to going here after buying a house last year because of the reviews…but I had a great experience. The people who helped me were very nice and super helpful!
Bill kept going up regardless of water use so I started checking the meter. THE METER IS BROKEN! who knows how long its been broken but the bill shows its being read not estimated! HOW CAN YOU READ IT IF ITS BROKEN!
South bends best ran monopoly. These people and could care less if you have water or not. Horrible to work with and as competent as an ape.
Didn’t take my trash because they said lid was open but the lid was not open , then the woman was so rude. If I had someone else to go through I would.
I have never had any issues with SBWW. Every time I call or stop in, they have always been very helpful and I have always had prompt responses to all of our concerns.
I paid over 100 to get my water on Between 8 and 12 and for some odd reason they want me to not go to work and wait around for someone who still isnt here after 12:30 but if you aren’t there when they show up they won’t turn the water on that’s pretty Backwards if you ask me
I was told to pay a bill if almost $300 they said my water would be on by end of day Dawn was her name then the next day still no water Dawn says oh before noon took another day off after 2 I call no reply 3rd day I go in Darlene Pugh …
I’ve tried calling at various times every day this week to set up service, and I can never get through. I have also never received a call back, which is offered through their answering machine prompts. In person they were helpful, but it is inconvenient that phones are not answered efficiently.
Just really poor customer service. Really inefficient… it wouldn’t be so bad if they actually had more updated technologies to accomplish things online. If you have to actually speak to someone, plan to spend like half your day trying to resolve even a simple issue.
The water is so bad with what they put in it. It put me down sick for two days. Now i went back to bottled water and now better. Why do We have to pay so much for bad water and a bad sewage system here on the west side.
Heaven forbid you actually need an answer from these stupid morons. On hold for over ten minutes then you put me on hold again. Seriously? When I tell you you are billing me for the wrong address and I want to pay my actual bill you can’t …
Called cities 311 hot line to find out why trash hadn’t been picked up. They said put it on the curb. I said I have, but people park in front of it . They said if they can’t get to it they won’t pick it up. So do I put it in the street. No they said put it on the curb. BUREAUCRATS!
I do not know, but has ANYONE ever got a hold of their customer services? I waited forever on hold, then for 2 days now, I am told to leave a message and I will be next in line and they will call me.. Two days now, left my number 3 times. NO LUCK… Dang this must be the longest line of people in history
Just had to transfer services and had a lady named Cassandra. Very down to earth and friendly. Made our experience fast and easy. Had everything set up for us when we arrived.
They lost my check, which made me late on a payment. I cancelled payment on the check and paid previous and current bill. The next billing cycle comes around and I see that they charged me a returned check fee, which means they had my original check the whole time. They are a bunch of shysters.
I only chose 1 star simply because I couldn’t do a zero star. They have, yet again, made another awful decision that made our lives so much harder! To satisfy the laziness of the 20 something employees who work for this department, they …
I can’t set up my water online? I have to physically go into south bend water works to have it turned on? It’s almost 2020, not everyone has the time to come in and physically wait around. This is pretty inconvenient.
I spent over 1/2 an hour on HOLD. That’s ridiculous. I chose the option to get a call back when an agent became available (“you will not lose your place in the queue” my tush). Over three hours later I still had not received a call back. SO, I’m back on the phone… We are now at 20 minutes on hold. I’m extremely annoyed.
This business is not organized.8:30amI went to pay when they opened to get water turned back on,and the lady behind the desk said after 9am they will turn you on.Well at 11:30 no one was at my home.I decided to call and found out I was not …
The land contract law isn’t fair. The deed holder can turn your water at any given time and the water company dont care. We had no past due balance or anything owed. We had to get code enforcement involved in order to get our water turned back on.
A horrible organization. I tried to turn on my water, so I called for 30 min to finally speak to a representative who then told me someone will call me later. A guy named Dave called me 30 min later and speak in a really rude manner and …
Very difficult to call and cancel services. My wait time was 20 mins, then I was accidentally hung up on, and then had another 20 min wait. This needs to be streamlined via the internet or something else bc whoever is managing the office isn’t doing an adequate job.
I think the people that answer the 311 calls are super rude. They never sound happy they never have a smile while talking to you. Every single person I have talked to over the last 8 years has been extremely unprofessional and are either …
This organization is BEYOND Unprofessional. They went a whole month witout sending my water bill. Then when the next bill cycle came out I was sent a disconnect notice for $77 which isn’t bad at all but they sit behind those desks all day …
Zero stars. I paid my bill and my service was shut off. Then I call and I get the 311 run around. The manager at the water works would not take my call. I had to leave a voice message for her. Darlene Pugh. I was told that I have to file a paper complaint and request for credit for my unnecessary inconvenience!!
The lady who helped me, Cassandra, was wonderful. Straight to the point and kind. …
Renting a new place and when we moved in there was no water. The next day I called them and they said 2 main lines were out. I figured, okay that happens. When the evening rolled around I called them again and they told me the same thing. I …
Really, really terrible customer service. They have a monopoly and simply don’t care whether anyone has service or not. I bought a house that’s been vacant for two years and was lost to foreclosure, but they won’t establish service unless …
South Bend Water Works has TERRIBLE customer service. I have to call every month with issues about my bill and no one there ever can explain what’s going on. I am so happy I have a septic system and don’t have to deal with them for my primary residence.
Called because I was having problems paying my bill over the phone the night before. I wasTold it was my bankcard and it was not, I called back and the system took the payment wouldn’t even look in to it. There was an error in the system. If you don’t know, don’t give out incorrect information.
Two times in one month the City has shut off my water for no reason. All of my bills were paid on time and have never been late on a payment. I have been given no explanation other than “we made a mistake”. This is an absolute joke! No …
I have now been shut off 2 times by the water company BECAUSE A NEIGHBOR DIDN’T PAY. That’s right, not because I didn’t pay but because the inept idiots at the water company can’t read an address. What do they say when we call???? No same day hook-up FOR THEIR MISTAKE. That’s cool, my four little kids and I don’t really need water.
Currently South Bend Water Works does not allow a seller to transfer accounts if they’re moving in town. The seller has to terminate service. Buyers cannot start their water account until they share the deed, which they get the day of …
The new customer service is rude, lacks professionalism, and sounds like they’ve just rolled out of bed!
They are not accurately giving account information because they have none being …
This is honestly the worst utility office I have ever dealt with. I called three times each time waiting on hold for 20 plus minutes only to be transferred to a voice mail recording at the end of it all. I left a voicemail the first time …
I seem to have issues with this company when using their online site to pay for the utilities. Today I spoke with Tony Sergio, Financial Specialist, who helped me get through it rather easily, but it isn’t the easiest to navigate. I think …
Phone service is horrible. I was on hold 45 minutes, then got voicemail telling me to leave a message. The robot says to press 1 to get a call back. That did not work for me. I assume it just does not work. “All of our representatives….” …
You can go ahead and stay on hold in the queue when you call, but will just get the digital receptionist asking to leave a message. People understand these are trying times because of COVID, but at least call people back. Please change what …
There is no way for me to pay my bill online. The utilities department changed their website format which required me to log in again, only for the new website to not recognize my email or account number, which was thankfully provided to me …
Called twice to find out/confirm the process for getting water shut off for plumbing service. While the wait time the first time was very long (so not five stars), the person I spoke with was very pleasant and helpful. The second time I called, wait time was pretty quick and again the person was helpful and pleasant.
Although some city features can be mildly inconvenient as they are switching systems and policies are changing with COVID, the staff works very hard and are all honest with their help. The building is old and beat up but the drive is is …
Won’t allow me to sign up online because my phone # and account # are wrong. No they are not.
Terrible service.
My husband went to the office to check on one of our accounts where NEFFERTITA SMITH help him. Right off the bat she had a terrible attitude she acted as she …
This review is for the experience I received this morning at 10:50am on 3/23/2022 with one of the 311 liasons. Extremely short responses. She wanted to end the conversation quickly. She said I could schedule a technician to come out to …
How come on Saturday and Sunday I’m not able to pay my bill by phone or online. Does the system quit working on weekends. Can yal address this problem I work six days a week and I only have time to pay my bills on weekends using the automatic service and it don’t ever want to work. Hope this problem gets fixed