Always fast response to outage situations, and always a better price per kwh than the competition. The rebate checks at the end of the year are a plus as well.
My bill was 217.62 so by mistake I sent a 217.61 money order. On my bill this month I have a 48hr cut off notice because of .1cent!
TOTALLY RIDICULOUS!!!😡😡😡😡 …
This is the worst electric company I have ever had to use! I agree with the other person who gave it one star… if I had an option of any other electric company I would also change immediately!!! We use a wood burning stove and our …
The customer service is terrible. They are rude and condescending in handling just the simplest of questions. Went to review why i had been billed the same day that I payed and was met with an attitude as if I was a dummy and incompetent in …
They will cut your power off the second you go negative in your account. Then they will charge you 100 dollars for the fee of disconnecting and 60 dollars for a reconnect fee…Oh wait. God forbit this happens on the weekend. Then you will …
New Years Day…9 degrees outside…51 inside…the fire in the fireplace was almost out and….no electricity. Called to report outage at 8 am. No ETA for restoration was given but within 2 hours, my black eyed peas were back on and boiling in no time. Kudos to the crew for great service, high five to customer service!!
Because we had a legitimate argument, they detoured me and our company’s employees to their attorney office. On phone they say one thing but in email trail, they say totally different thing. Totally misleading. They told us there is power …
Power has been out since 11:30 last night still nothing I call they claim they can’t hear me and we have an old woman on oxygen that if we wasnt here with generator she might not make it the storm has been gone for hours and everytime the …
Well first off I will give a shout out to the field service crews as they are professional and don’t treat you like they have a badge. BUT as I run a commercial grow ( a couple of them) here in Bryan county the coop has created a new …
During the storm last night a neighbors tree fell on our house, taking down our power lines. This morning we had someone come out to turn the power off so we could safely remove the tree. Within minutes, a team of four trucks showed up. …
Have been contacting the company to get electric on my new land for a week and no one calls me back this is a problem I have to have that on soon so we can move in if not we will be homeless thanks we need it on soon I have paid the deposit and filled out all the paper work
Wish we had better options for electricity where we live but unfortunately we don’t and we have to use this company. Customer service is not very good lady is always rude and you can’t give families a time frame for when we might have power …
Have had no power going on 12 hours! They give you no time frames and it will be hot as heck today! The amount we pay for electricity, outages should be fixed a lot quicker then this! Yet they wonder why you are frustrated and annoyed! It’s …
Wish we could go to another electric company. They say your Minimum to pay 25 but the system allows you to put 20 on your account. And although their system allows you to do less than 25 they have no compassion to any customers affected by …
We live just outside the city of Durant. We just had our power cut for being over due for under 3 dollars. We did receive a notice about 1 hour before they cut off our power, by email. Then, they wanted to charge a fee for restoring our …
Worst company ever
Immediate response in tree limb removal which may cause damage
I’ve been waiting for about four and a half years now it’s been good so far
It’s out at the lease once a week
Rude, arrogant, and genuinely and nightmare to deal with. Can’t wait for the day we have another option for power!
I have worked with Austin Hope from the coop and he is an awesome representation of who you would want working for you. Thank you.
Staff was rude and their service is inconsistent. Bryan county desperately needs new power options.
My appreciation and support goes out to all the employees and staff. Keep up the good work!
Austin Hope was sent out and did a fantastic job helping us out. He was kind and very helpful. Thank you!
Charge way too much! Electric goes out all the time! However, I’m in the country and we don’t get another choice!
Always fast response to outage situations, and always a better price per kwh than the competition. The rebate checks at the end of the year are a plus as well.
No electric in -5 thanks can’t wait to get solar panels and battery backups and not ever pay for this service again …
How do I report a power outage AGAIN!
2 days in a row! Beautiful sunshiney day and AGAIN the power is out!
Can’t get through to ANYONE to report it
My bill was 217.62 so by mistake I sent a 217.61 money order. On my bill this month I have a 48hr cut off notice because of .1cent!
TOTALLY RIDICULOUS!!!😡😡😡😡 …
We have about 100 outages annually. Come home to microwave and oven clocks beeping. Not sure how this fares on my A/C unit being forced down so often.
This is the worst electric company I have ever had to use! I agree with the other person who gave it one star… if I had an option of any other electric company I would also change immediately!!! We use a wood burning stove and our …
The customer service is terrible. They are rude and condescending in handling just the simplest of questions. Went to review why i had been billed the same day that I payed and was met with an attitude as if I was a dummy and incompetent in …
They will cut your power off the second you go negative in your account. Then they will charge you 100 dollars for the fee of disconnecting and 60 dollars for a reconnect fee…Oh wait. God forbit this happens on the weekend. Then you will …
New Years Day…9 degrees outside…51 inside…the fire in the fireplace was almost out and….no electricity. Called to report outage at 8 am. No ETA for restoration was given but within 2 hours, my black eyed peas were back on and boiling in no time. Kudos to the crew for great service, high five to customer service!!
Because we had a legitimate argument, they detoured me and our company’s employees to their attorney office. On phone they say one thing but in email trail, they say totally different thing. Totally misleading. They told us there is power …
Power has been out since 11:30 last night still nothing I call they claim they can’t hear me and we have an old woman on oxygen that if we wasnt here with generator she might not make it the storm has been gone for hours and everytime the …
Well first off I will give a shout out to the field service crews as they are professional and don’t treat you like they have a badge. BUT as I run a commercial grow ( a couple of them) here in Bryan county the coop has created a new …
During the storm last night a neighbors tree fell on our house, taking down our power lines. This morning we had someone come out to turn the power off so we could safely remove the tree. Within minutes, a team of four trucks showed up. …
Have been contacting the company to get electric on my new land for a week and no one calls me back this is a problem I have to have that on soon so we can move in if not we will be homeless thanks we need it on soon I have paid the deposit and filled out all the paper work
Wish we had better options for electricity where we live but unfortunately we don’t and we have to use this company. Customer service is not very good lady is always rude and you can’t give families a time frame for when we might have power …
Have had no power going on 12 hours! They give you no time frames and it will be hot as heck today! The amount we pay for electricity, outages should be fixed a lot quicker then this! Yet they wonder why you are frustrated and annoyed! It’s …
Wish we could go to another electric company. They say your Minimum to pay 25 but the system allows you to put 20 on your account. And although their system allows you to do less than 25 they have no compassion to any customers affected by …
We live just outside the city of Durant. We just had our power cut for being over due for under 3 dollars. We did receive a notice about 1 hour before they cut off our power, by email. Then, they wanted to charge a fee for restoring our …