Workfit Medical offers a variety of medical services including physicals, physical therapy, urgent care & much more. Call to make an appointment. See more
Read More| Saturday | 9AM to 2:30PM |
| Sunday | 9AM to 2:30PM |
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
| Thursday | 7AM to 7PM |
| Friday | 7AM to 5PM |
1160 Chili Ave Ste 200, Rochester, NY 14624
(Translated by Google) second test
(Original)
drug test
Workfit delivers the absolute best support team for your practice.
Unprofessional
great service!!!!!!!!!
Professional service.
Great staff
Fast and friendly
Very very slow
Is there a zero option?
Very very slow!!!
Slower than molasses.
Staff can be rude
Very rude staff.
Very rude, very unprofessional
Slow processing and long waits
Hit or miss they’re ok
Slow service, inexperienced personnel, not prepared
Not too bad for a drug test
Quick service! Friendly staff!
very welcoming place, nice staff
great experience, will be returning.
Kind and friendly staff, very clean building.
A great place to work!
Idk what to tell u. It’s not a vacation spot
Slow, no sense of urgency, everyone on different pages
The doctors there don’t know what the hell they’re doing
Poor service. Ive already started using another facility
Had quite a wait. Customer service so so.
Think of the worst place on Earth. You’re wrong, it’s this place.
Just went there for a physical but they help me really quick
This place sucks. Why bother scheduling an appointment?
Useless pretty much refuse see me told me to go to er
2 hrs waiting for a pre employment physical/drugscreen
Some of the staff including the doctor are very rude and unprofessional.
Very kind on the phone while setting up an appoitment
This place should be closed . They hold a monopoly and to many people lives.
vary slow even with appt been here sence 330 and still here
45 minutes in waiting with 3 people waiting ” lots of giggling and laughing in back” but none up front
This company doesn’t even deserve 1 star!! The most unprofessional medical facility in N.Y.
Horrible.. They will have u sitting here all day.. Customer service sucks
They got me up and moving around pain free, thanks Allison
Clean and updated. They extended it and it’s very nice. Staff is great.
This place a joke doctors don’t know nothing I hurt my hand at work with one of the Machines Come back a month later because I’m still having pain and the doctor told me to switch jobs 😱🤬 …
I was in and out of there didn’t have to wait all day to do a drug screen
Staff is very professional. Wait time not too bad either.
A little more waiting then expected but totally worth it doctors were grear
Rude unfreindly staff.. slow process.. My new employer sent me for a drug test. I hope to never return for any reason.
markitta the nurse is a very nice woman i love her work
This place is so inefficient! Unless you have 3 hours to burn, I recommend you find a more efficient place to provide you the services you need.
What a joke of a place – there was one person there in the waiting room and they still made me wait an hour and a half – extremely lethargic staff.
You pay out off pocket but they don’t bother you as much to milk your employer.
Markitta and Kevin were so great, they both need a raise!
If you have any plans after a physical from here, cancel them! Longest DOT physical I have ever had.
Markitta the nurse gave awesome service !very kind , patient ! Thanks so much
Is there any way to give a zero star review because this place deserves it.
Long wait time. I suggest going to Occupational Safety On Site, Inc. More personable and efficient.
Sometimes u have to wait long other times u dnt. The people who work there are very nice.
Receptionist is very rude and has an attitude when answering phone had a problem give me an answer
I did not have to wait that long ; it was nice, clean, and professional.
The worst service in the state of New York will try my best in the future to avoid this place if possible…., This is the third time in my life I have come up with this assumption !
Markitta was super nice and got me in and out very promptly, highly recommend her !
Markitta did an exemplary job drawing my blood. Charismatic and informative.
Quick, efficient staff. Did exactly what I would have expected, and had one nurse go above and beyond to help me.
If you don’t need your DOT physical done in a timely manner feel free to go here because it will take weeks to get it worst experience I’ve ever had
The lady who just answered the phone was so incredibly rude. Based off of that alone I would never go there.
This place is a nightmare. As a customer, they never pick up a phone nor return calls. Can’t imagine how they stay in business. Planning on looking elsewhere. Only put in a star because it’s required.
Don’t recommend , This place has long wait times. It’s been 1 hour I’ve been waiting and still haven’t been called. Everyone else has come in after me and are being seen before me. Unacceptable!!!!
This was my first time there and the staff made me feel welcomed as if I’ve been there before, very professional clean environment.
Long waits even with an appointment. Lost lab results. Never return any of my phone calls
Nice place to get physical therapy, but you don’t get to see the same doctor for every visit. It tends to make visits repetitive and unorganized
Mark it’s the nurse was very polite and gave me excellent service today. Just made me smile by the way.
I didn’t have to wait too long. The receptionist was polite enough and the staff was professional.
Markitta Is An Amazing Nurse At This Facility! You Can Tell She Loves Her Job and She Is AMAZINNGGGGGG!!!!!!
Had an appointment scheduled for 11:00 am a week in advance and they left me in the waiting room until 12:30 while telling me id be seen shortly.
Had an appointment for 11:50 just for DOT physical…took over 2 1/2 hours before seeing a PA then 5 minutes for physical. Crazy-Slow business.
I had a 1 o’clock appointment and had to wait over an hour. I watched several people go ahead of that arrived after me.
Staff was fine but the appointment for a drug test took way too long. Would not recommend.
made an appointment for 11. showed up and it was just a walk in clinic. why would they book me a a certain time just to have me take a number when I get there. took over an hour to be seen for my firefighters physical.
I brought my 3 year old daughter here with me while i went and they were so rude didn’t even acknowledge her not once even when she talked to them. Everyone is just so rude!!
Very kind and patient people. They were a little short -staffed, which is the only reason I didn’t give them five stars.
The people at this clinic are very sweet and kind but it takes forever for a nurse to see you and it’s ridiculous. Only one person is working and there is over 15 people waiting to be seen.
I will keep you posted ..
Very efficient! Went there for a full pre employment physical and screening. I don’t think I was waiting at any point during the process for more than a few minutes.
I’m a Certificate Nursing Assistant and a Home Health Aide I Only go there for Drug Tests for any Job Jesus blesses me with in health care the Nurses are great to me in fact I got to go again I like Professional places
VERY VERY BAD CUSTOMER SERVICE. STAFF IS VERY RUDE. GO ELSE WHERE. THE NURSE THAT DOES THE PPD READING CAME OUT IN THE LOBBY AND PROCEEDED TO EMBARRASS ME IN FRONT OF OTHER PATRONS. I WAS APPARENTLY LATE FOR THE PPD READING BUT I DID NOT …
I literally waited 2 hours for urine drug screen and the lady handling my cup didn’t know what she was doing she poured my cup into 2 other drug screen kits making the temp not to read so now i will have to go back again and deal with some of the laziest slowest ppl imaginable I’d prefer going anyplace but there
I went for a work physical, they insisted on holding my license. They lost my license , said they would pay for a new one. Still waiting!
If you have time and gas to waste and you need a physical this place is for you. I paid for a physical for my wife and I and we were told they were having technical issues with the lab equipment and can’t see us and that we can come back …
As a business operator, I’m am very reserved at using this organization for any service. Very unprofessional, no follow-up or consistency, especially as a paying end user. I would use them only when i have too…
2 hours to have a screening done?!?!? Maybe instead of sitting and complaining (no need to hear about anyone’s baby daddy drama )you should get off your …and do your job!
Was in for a DOT physical as a walk in first one in morning waited over three hours and spent a total of eight minutes between check in, nurse for vitals and doctor, listen to doctors BSing in hall outside of room for almost twenty minutes before coming in.
This place is utter garbage. The people are rude. The customer service is non existent. They micro manage the health care at a bunch of local schools, and they do it very badly.
I had a great experience on 1/29/2020. The staff went above and beyond. Appointments are necessary to avoid walk in wait times.
Slow. Lazy and inexperienced people. Lady didn’t know how to use a computer and had a cheat sheet in her pocket. They all stand around being loud bullshiting and not doing their jobs. 0 stars if it was possible.
There was an 3.5 hour wait for a drug screening. The nurses were incredibly rude and had neither professionalism nor consideration for anyone else’s conerns or time. Please avoid this place if you can.
Every time I have to go here everyone is rude & unprofessional!! They’ve even gotten my paper work confused with another patients paper work. I definitely would not recommend!
Good service. Staff can sometimes be a little unprofessional or inappropriate with what they talk about but nothing serious. On a brighter side, the Doctors here are very attentive and helpful.
Markitta is amazing! She made the experience very comfortable and quick! I feel lucky I had the opportunity to have her as a nurse!
It was horrible The customer service sucks they are rude when I was trying to tell them what was wrong with my hand they wouldn’t listen to me then they had to set up a specialist appointment they had the wrong number for me then they …
Any employer sending their employees here, should really reevaluate their operations plan,
They take way to long to see people, which cost companies money, if you have …
Dr hope bad i was in pain and hard time at work and he closed my case saying i was ok it took me 3 yrs 2 feel better working on and off 2 keep up with life and many days i still be sore ….stuck on over counter pain meds n red bull that …
I have personally had a very bad experience@ wk. Fit(medial) LMAO medical.
15 very long years
My dogs are treated better@ their vetanarians office. …
Came here for DOT physical and pre-employment drug test. 30 min wait to get in. When normal exam. And then an hour long lockup in exam room to get results. Their excuse was that they have only two providers. I’ve seen at least a dozen employees standing around. Request different clinic for your pre-employment from your company.
Visited again for a DOT exam Wasn’t great a few years ago this time it was great. I had dr haggy for the visit and was out in no time. I guess its all about who you get here hopefully they are still there next time
We waited an hour and a half to get called in. After an hour my husband was told he was next in line but they called at least a dozen more people before him. I think their tracking system must suck. The service is totally unacceptable here.
Please .. please … please Don’t go and waste your time .. the help desk people are horrible , they keep you for long time waiting on waiting room then they finally move you to another room and wait more .. they only look to make money they are not really doctor one certified nurses .. … I never come again here ever …
Typical work related medical screening and exam facility. The entrance is NOT the front, it is around the side. Looks recently remodeled. Staff was good, friendly, and professional. Parking is adequate. easy to get to at the corner of Chili Avenue and 390.
Nurse Markitta was awesome! She made me feel comfortable while I was waiting and while she was giving me a shot even though I hate needles. She’s the best!
EMPLOYERS BEWARE!!!! STOP GIVING THIS PLACE MONEY!!!!!!
This is second time i haVe been here. The first was with my wife where they made …
Horrible rude doctor. The nurse and every other staff member was wonderful and very polite. Being there for a workers comp casee they have not done anything to help me get better or figure out what is wrong with my injury other than …
Doctors and nurses they don’t even listen To what I was saying…
This is the second doctor I met in this place They don’t have even concentrate with patients, and they are so in hurry. I have a back injury and if anything …
Absolutely horrible time. I walked in at 1240pm. By 255pm, I still had not been seen. The staff at the front desk informed that I shouldnt have had to wait that long and that someone was looking into it for me. I told them I had to leave. I wouldnt recommend this place for Urgent Care needs.
Markitta the nurse was very helpful and ABSOLUTELY FRIENDLY!!! She got the job done very fast for me also while talking and laughing with me. Markitta made a great and lasting impression. Thank you so much for having Nurses like this 🥰🥰🥰🥰 …
My son was injured at work, was seen at Work Fit. Was seen by a PA, given some meds and prescribed some more. The PA said he’d sent it to our pharmacy. We went there and it hadn’t come through. Waited, waited, called Work Fit, was hung …
I’ll be taking all testing elsewhere. Even if it costs more. The level of customer service here is sub-par. Cant even get a call back from someone who’s supposedly “in the office” been 3 days trying to get answers. Well see if the other facility is better at answering concerns regarding testing
Went for an oral cotinine swab test yesterday. When I 1st got there, I was told to empty my pockets, then was asked “Wait, why are you here?” Told her what the test was called. She said “What’s that?” I said “To test for nicotine use.” …
Worst place to every be employed by! The staff are either all in competition trying to get ahead of one another instead of being a team or sleeping with one another! Also, as a former employee, I have witnessed a Urgent Care worker pass …
The wait is definitely way to long, but I believe there understaffed. Came her 2x both around 3-6 amd the wait was am hour or more. Came here for a drug test but the same room and people also do physical assessments. The drug test result …
Markitta the nurse. Did a wonderful job today. So welcoming and polite. With a positive attitude. I came in to have a PPD placed in. She was very gentle & talked me the whole way through due to me been nervous 😃 …
Hello, I wanted to let you know about how your folks probably saved my life. The afternoon of July 18th was the culmination of what I was sure was a week of bad indigestion. On that afternoon I was supposed to travel for work. After …
All of the staff at work fit are horrible, from the receptionist to the physicians. Worst medical experience ever. You should all be ashamed of yourself, you are here to help not hinder. The physician assistant Tara Gilroy was absolutely …
Very unprofessional at my visit today. Dr Hope wouldn’t let me talk and stated “I believe you should be feeling better cause I say so and changed my papers of status and stated my opinion doesn’t matter. He never asked me pain levels or how …
I cannot even give it any stars. My experience will only allow me to stay that it should be closed by the state and the state should take away its contracts, with the DOT and any others they may have. …
Very professional and friendly staff at the front desk. They were very helpful and accomadating. They were busy in the morning but had an opening in the after noon. Between filling out papers and my testing, I was out in less than 1 hour and 30 minutes. I highly recommend these professionals.
Lazy staff doesn’t even pick up the phone. Mailbox is usually full. Leave an message and no one responds back. Very unprofessional, may look elsewhere for service.
I was there for a very simple drug screen should have been in and out in under 15 minutes. There were 10-15 people working in the area, there might have been 5-7 people in front of me. I waited for an hour and a half. I only saw 1 person …
I had a 2:00 PM DOT physical today and I arrived at 1:45 PM.
It is now 2:45 PM and I have still not been called.
There are other people that have been here before me and are still waiting. …
I took my friend here because her workplace sent her
The exam room was absolutely filthy! The floor looked like it hadn’t been mopped in months. Dust all over the place, for a medical facility this is …
Two hour wait to have a doctor treat me like a child trying to get out of work. Diagnosed me quickly without thoroughly going through things with me, disregards what I thought to be the issue without going over it with me, and not even …
I felt well taken care of at Workfit Medical. Erica was exceptional in her follow up calls to me and when I met her so personable and upbeat. Thank you very much!
I came in today and was quickly assisted. The nurse who gave me my ppd test was Markitta and she was very nice, calming and made sure that I was very comfortable and informed with anything I may needed to know. Very excellent service.
Dr.Ellie has made some heart breaking changes…. A coworker of mine was punched in the face by a prisoner. I referred her there… SHE WAITED 3 HOURS BEFORE SHE WAS SEEN. She said she hated the place. I then got injured by a prisoner went …
Had to do a 2 part TB test and everytime I came there was a very lengthy wait. For the second test, I arrived at opening and was waiting with 2 other women for over 40 minutes before any of us were seen.
Extremely unnecessary long waiting time in a empty waiting room at 830pm. While they kept me waiting in the disgusting filthy exam room, the nurses & doctors sounded like they were out there having a party. Working in the health care field, …
My father was in last month to have a DOT physical done in order to get a job; he had a great experience with the exam; there was paperwork that needed to be filled out by his primary care doctor, which was done and faxed back in the …
My names actually mckell and I had the worst experience with dr. Holt. He was extremely rude and discriminating towards my fiancé and I. We asked for a different doctor after he started to get rude he didn’t describe my injury to me and he …
I was taken right in for a rolled ankle and had an X-ray done. I couldn’t put any weight on it at all and was told I was fine to go back to work with restrictions of sit and stand when needed. Everything I read said to stay off the ankle …
To be the first time here! I’m so disappointed with the quality service they have!
Is just like any other garbage office! …
Came here for DOT physical. Had an appointment for 13:30, I arrived at 13:15, and wasn’t brought in until 13:50. The doctor and nurses were great. At the end of my appt, when I got back out toward the waiting room, there was a line of 10 …
horrible timing. we had to wait for more than 2 hours to get a frickin’ x-ray. they said they had to take an “emergency” before us when the patient seemed fine. never coming back, had the same problem before but it was due to work so had to come here even tho we didn’t want to. i actually want to give 0 stars.
I had to come here because my company sent me here when I was injured. My first visit, I waited over 1.5 hours to be seen. On subsequent visits in the work comp section, you are told to go to a room and wait for a provider to see you. More …
Professional & efficient staff! I visited the Chili Avenue facility yesterday for pre-work screening and found the staff to be courteous, efficient, and professional. This is especially significant considering the clients that they deal …
I have been told to come here by my employer twice now for work related injuries. Both visits have been unpleasant. The first involved an extremely lengthy waiting room experience followed by a poor examination. The result was them telling …
Even with an appointment made weeks prior, you will be waiting for over an hour after your appointment time. No respect for anyones time, you do not know what time you will be seen. Why do you request appointments if you won’t respect the time of the appointment?
2 hours 25 minutes for pre-employment screen.
I first checked in at 5:13 p.m. today. And my paperwork in 5 minutes later at 5:18 p.m. the second sheet for checking showed that I didn’t get checked in until …
If I could give 0 stars I would. This place is TERRIBLE. Front desk staff are incredibly rude and every time I’ve had to go my wait is extremely long. Not sure how they’re so many people working yet I’m always waiting 30-45 mins to be seen. …
Can’t speak highly enough of the staff here. I had a sudden, deep laceration on my wrist, tossed on a compression bandage and drove over. Based on the severity of my wound, they got me in right away, cleaned up the cut and stitched me up. I felt very well cared for. Really caring helpful staff.
I’ve been sitting here for an hour and a half for a pre-employment drug screening, figuring if I came in ready it would make the process quicker and easier. I’ve had to use the bathroom the entire time and cant think straight anymore. …
Urgent care centers are supposed to help reduce the amount of ER visits and hospitalizations as hospital waiting rooms are overcrowded and cause more unnecessary state dollars to be spent. Right? Well, I guess not. When this place wouldn’t …
The staff is helpful and friendly. The waiting area is generous. You might have a bit of a wait though if you need to be seen. Workfit is true to their name in that they do mostly work related physicals. At certain times of the year there …
This place a complete joke. My work made me come here for workers comp. My nurse said the doctor will be right with me. It’s took an hour and 10 minutes!! That is absurd. Then the doctor comes in says oh I dont think its anything major, …
I had a great experience this past Saturday. I had scheduled for a physical for the fire dept. I came in to an empty waiting room and very nice staff. I filled out my paperwork and was almost immediately called back to start the exam. Both …
I had an appointment for my travel nursing physical/PPD/titers/drug test. I waited 3 hours to be seen. The LPN I had was amazing! I was contacted telling me my titer was negative and had to come back for a walk-in vaccine. I showed up at …
Today 7-7-17 I had an appointment at 3pm. I didn’t get called back until 330pm which then I went back to take my pee test. Waiting another 35 minutes for a 2 minute physical the doctor gave me, then waiting another 5 minutes for someone to …
I did a walk in for a preemployment drug screening and physical. I waited almost an hour on 10/24/2018. I got a phone call today from the hiring company to tell me they missed the physical part. So i had to come back to get it done. Now as …
Very Very Very bad customer service, lady at the front is very rude and I don’t think she likes my color.
I have been there 3-4 times and she told me that I have to fill a folder with 5 …
The nurses and doctors are great and very efficient. My nurses name was Jennifer and she was awesome. The front desk is another story though. Literally waited in line to check out for 10 minutes, because the check in staff were literally …
I had to wait over an hour for a PPD placement that takes 2 minutes. During that time they only called in 3 people. This wouldn’t be this much of an issue but I have attempted coming here multiple times. I have never seen a more inefficient or mismanaged group in a long time.
I had gone to the urgent care a couple times and everyone there was great! The doctors, nurses, front desk-all are so personable. I have a strong dislike for doctors so I was amazed that I feel that at ease there. I actually had liked them …
Some of the nurses have good moods but the wait time is horrible. For a simple dot physical and drug test, I waited 2 hours in the waiting room to be called back. Once I got into a patient room to finish my physical portion, it took 45 …
The staff here as of October 2022 are awesome. Super nice and courteous
This place is nothing more than a fast food medical center minus the fast. Both appointments I waited over an hour to see someone. The first time the receptionist kept apologizing because the provider was late. When she got there she didn’t …
I was completely lost, I had what I believe to be a work related injury my doctors office referred me here. I wanted to get back to work and I couldn´t get in contact with my HR team. Tiffany a representative from Workfit gave me a call the …
Go anywhere else….they are rude understaffed and don’t care about people at all! If I could give 0 stars I would.
I wouldn’t recommend this place to my worst enemy. My experience started off bad at the front desk. The medical assistance was really nice but the doctor I think her name is Candice has a really messed up attitude and her bedside manner …
Although i had along wait the staff remained professional friendly the doctor just as amazing thank you to all for your hard work and commpassion my name is Ursula Isaac Thankyou keep strong
Absolutely happy
on 8/20 I paid for my visit to Workfit. Not only did they lose my insurance information, but they made me pay again on 2/21. Now I have paid for my doctor’s visit twice and they are still sending me invoices to pay a third time. The urgent …
Needed to set up a local option for onsite fit testing where I have over 50 employees that would need to be tested and after a week of trying to get someone, I gave up. I left voicemails with no returned calls, even “Option 7” for companies …
Cut my hand at work and had to get stitches. The service was great from every nurse I met to the doctor. I was bleeding so I got in right away but if I had to wait it would have been worth it. I felt comfortable the whole time and had a good experience for my bad times. Thank you Workfit Medical for the great care!
I walked in for a 4pm appointment and was not seen till after 5pm. I noticed that they took walk-ins before I was taken back. That was very inconvenient because I needed to have paperwork in by 5pm in order to return to work the next day. …
I was very happy with the friendly and courteous staff who helped me in a timely fashion.
Quick response when in need of service for an injury recently. Sent information to other providers as requested promptly.
This is a great organization to work for. The team leaders are always accessible for assistance and feedback.
Had a real big problem today at Roch. branch . I was refused service , they claim there was a previous incident and a note in my file but could not elaborate and gave me a bogus email at the end I don’t know of any problem I ever had there is there any one who can give me the right place to start
This place is a scam . They won’t honor and fix their wrong doing. All they care about is taking your money. If you need a dot physical stay away from this place spend your money on a better place . This place is the worse . Is so bad they don’t know how to do their math. Those who know , know.
Had to go for a pre-employment drug screening. I was in and out very quickly and all staff was very friendly and professional
We at US Commercial Freight use WorkFit Medical for almost all our drug/alcohol tests and medical certifications. Kim has been a pleasure to work with and responds to my questions through email promptly. The rest of the staff is …
DO NOT COME HERE! This was my WORST experience with a medical facility. I came in for a physical, necessary so i can continue to work with elderly people. I am currently not getting paid because of Workfit Medical, their terrible …
The older African American secretary was very unprofessional .. was rude and didn’t want me to be seen due to paperwork. The physician with red hair was complaining about paperwork, never introduced herself and was not welcoming. But, Nick …
This has to be the worst place on earth. I went in for a dot physical and the pa told me I was to old. I’m 45. She barely even looked at me and then would not pass me because I take a blood pressure medicine. I had my primary care doctor write a letter and 2 weeks later workfit called and said your certificate is ready. DO NOT GO HERE
Honestly don’t waste your time with this place and go somewhere else you will regret it. First time here was 3 weeks ago for a work related injury . Thanks to their very incompetent staff I have not been able to get into physical therapy …
I don’t use weed or Any other Drug ,they Switched my Urine to Stop me from getting a Job out of town. And the Nurse never took my blood pressure I’ll take a Drug test for Any of you any day of the week. …
Office staff was great along with drug testing. I have an issue with the people doing PPD testing. I went there twice, no one available. If your office hours are from 7:am- 5:pm, you should at least tell people the nurse does not come in …