Magnolia Federal Credit Union (MagFedCU) is a full-service financial institution offering a full array of financial products and services to its … See more
I’ve been banking here for 4 years today is making me rethink things just took my money .I know the check is good. I think I’m take my business elsewhere
The lady did not want to take my rolled coins,she was popping gum and was just totally disrespectful to me I had to tell her I been a member longer than you had tour job!!!!….I wanna change banks but my time off from work is limited but I will find away to change banks
They’re worst than incompetent…records show I have insurance on my vehicle that is financed through them…however they charged me extra because it didn’t state them as the lienholder..as if I would be paying them monthly for nothing..vehicle almost paid off..#can’t wait!!!…
They should just close the Flowood Branch up!! I don’t see what purpose it serves other than taking up space. The virtual people are rude behind the cameras along with the rest of the people there who are just sitting around doing nothing!!!
This credit union does not believe in customer service at all I’ve been standing in the line for 20 mins in the same spot no one has said anything……the employees are horrible, I wouldn’t recommend this bank to my enemy!!!! 😡😡😡 …
I am looking for a New Credit Union. They moving out of the build I work at. And it going to made it more difficult for me. And that not the only reason. It’s many.
There are no direct lines to a specific branch. Calling the main number (only number) sends me to someone’s personal voicemail. I dont know how to feel about this bank, and that’s a problem for me.
I wish I could give this place not 1 star!!! Low downness get you no where!!!! The customer service rep said he wanted to keep it real!!! Well let me say this!!! You think what you did was right!!! No!! But God don’t like ugly!!!!!! You …
This establishment is so unprofessional and ghetto. Be prepared to wait at least two hours if you need to see someone to handle business at this establishment! This credit union is not about the customer and I closed my account as of today!!!!
This is the worst bank ever. The customer service is Wack and takes them about 30 minutes to answer the phone . They put me and overdraft over 10 times when I had money in my savings. Then tried to make me pay for all them.
HORRIBLE!!!!!! I called Magnolia to see if I could have a few questions answered. The representative was ok, but her supervisor, Trena, was rude. Magnolia, please train your MSRs and Supervisors on how to deal with customers. I will be closing my accounts. GET IT TOGETHER MAGNOLIA . I am so fed up with your crap!!!!
Made a loan to purchase a vehicle. Branch in Castlewood was very efficient. Interest Rates lower than other banks (I quess depending on your credit score).
I NEVER GET ANYONE ON THE PHONE!! 800 SCORE TRYING TO JOIN THIS CREDIT UNION AND WILL NEVER USE A BANK THAT I CANT TALK TO. SAT ON HOLD FOREVER AND CALLED MULTIPLE TIMES!! STAY AWAY FROM THESE PEOPLE IF YOU ARE THE KIND OF CUSTOMER THAT LIKES TO BE ABLE TO TALK TO YOUR BANKER ABOUT YOUR MONEY AND INVESTMENTS!!!!!!!!!
I wish I can give them nothing at all. I been with these people for 4 years I moved out of state thinking I can keep my account open but no they started stealing money from me and coming up with excuses saying they couldn’t get in contact …
Used to have great customer service! I have had an abundance of issues getting car tag for my car purchased 2018! Since Joe Rice and Enith no longer work at MFCU, I am disappointed with the competence of the staff!
I don’t normally do this…. I own my own business and I take it very personally when I get a bad review…. So I really try and play out every scenario in my head that could be put in consideration on why I may be having a bad experience …
I really don’t know much about this place but I was really surprised at the interest rate that I had gotten on my car loan, to be honest I think it a great place to do business so far am hoping that I can do more business with Magnolia …
I love my services with Magnolia. I’ve been banking with them for several years. I would recommend them to anyone. I deal with the one on US-51 Madison, Ms. I just love me some Mrs. Wilma and Mrs. Caroline..
I have been with them for almost 10 years Magnolia Federal although they are smaller then most banks they give great cust service. They are going to make sure all of my questions are answered. Thank you for your cusrk service.
I love my branch! I work well with Ms Shirley. She is always helpful and very pleasant. I communicate in person and mostly email. I always get a response in my time of need. Thank you guys!!
I have only had nothing but great service from Magnolia Credit Union, they are also there for me when I need help. The people working there are really nice to me as a member, and I will continue to be a member of this great bank. Thank You Mag.Fed. CU
Magnolia CU doesn’t even deserve the one star! Their customer service is garbage and then I had the experience one of their employees being a liar. I can’t believe how terrible the customer service is here. I’m warning you…go somewhere …
I’m sorry to hear all of the bad reviews for this company. I’ve received nothing but the best customer service from this bank. I moved to Magnolia after several bad experiences at BankPlus. I am very happy with my accounts here.
Been with this company over 10 years, use to have great customer service. As of 2 or 3 years they have done away with weekend call service, why would u do this when problems happen on the weekend also. Now Its the weekend and I can’t get any help with my debit card and I’m out of town with no one to call. HORRIBLE
Worst bank ever, employees have horrible attitudes, and this bank is nothing but a scam. Charging fees for anything the can think of just to keep an extra dime. I see why everyone I know is closing their accounts with them.
I have been trying to leave a comment for months and finally found a place to leave it Let me start by saying I have been a Magnolia member for
years. I came into the Magnolia branch in flowood very nervous. But Miss …
Called Magnolia Federal Credit Union with a question. Transferred to someone else. I said well here we go, playing the transfer game. Women in collections stated I will find out the answer to your question, can you please hold. I was …
I have a loan with Magnolia and can say they were the most disorganized outfit I have ever dealt with. The rate was fabulous and I know why. You have to put up with a ton of junk to get it done! Branches should have independent managers …
Hate it! Can’t never talk to someone on the phone about my account when your out of town working when dealing with fraud on your account. Do what is asked, got police report and all and can’t get no help from this bank So I’m stuck in a …
Called to tell them I was a victim of a scam that had my bank information because they pretended to be a loan company. She didn’t help at all. She didnt even give me a phone number for fraud. All she said was “Well if you gave them your bank information, they gone get your money.” Rude and ignorant people I swear.
Apparently they cap how many times you can transfer YOUR money between YOUR accounts. Well I reached my cap on Sunday ( when they are closed) and became negative 1 cent. I tried to transfer money into that account and it wouldn’t let me. …
I hate to even leave 1 star for this bank! Just closed my 2nd savings acct because apparently now they dont want customer’s having more than 1 acct. That doesnt even make sense! Finally got my checking acct closed! It’s a hassle to have to …
I never write reviews, but after today there is no way I could lets this go without saying I have been a customer there for over a year and was treated with such disrespect that I am closing my account. I waited 45 minutes to see a personal …
If there were a lower rating, I would select it. Was a member since 1992. Every branch and main office has treated me with condemnation and rudeness. No consessions were made when I was on crutches post-surgeries. Told to contain myself …
Here we go again, I could really give this not even single star. My husband and I were in the branch on April 6th and got approved for a credit card. Well the first red flag was the girl told us it would take 5 weeks to be mailed! The 2nd …
I’ve moved to Texas and Magnolia Federal is still my one and only bank, have been for years in Jackson and I do shared branching IF I need to which is rare at credit union here. But they take great care of me just as if I still lived 2 miles… Thanks MagFed….
I agree that the one star is an OVER RATING. When it comes to customer service I have had the worst experience. I have been trying to contact my loan officer since last week, leaving messages on her answering service as well as with a …
I recieved $210.00 on an accout that was $23.00 over the limit. I have called sevceral times trying to reach someone about this matter. I spoke with someone on 6/1/2015 whom took my complanit and stated I would be contacted later on that …
I have never had a problem with my Social Security Check being deposited on time until I moved all of my banking service to Magnolia Federal. If it could be deposited on time the first time I switched over from a traditional bank, why are …
The is the worst credit union I have ever had an account with. It takes forever to get a return call from anyone and when you call them SOME of the customer service representatives are RUDE!! If you go in the branch for anything that you have to see an officer for, be prepared to wait for a LONG time!!
Everytime, I come here it’s a weird vibe. Employees and tellers are very condescending. Thank God, I only have had to come in here every once in a while for shared branching. No more, there are so many better places to bank. Other places …
Do not use this credit union. If you are considering them, don’t. Instead, run if you see anyone ask you to use them. Their system has been down for two days. …
This is the worse bank in the world. The customer service is HORRIBLE . No one knows anything. They never return calls. They are VERY VERY VERY VERY slow. 4 tellers have to assist one customer while a line is waiting . Been in drive …
This bank is very, very disrespectful, they went into my account and made my account negative to catch the payment for the next month. If the payment isn’t due until the next month why would you put your customer account in the negative? …
I would never do business with this place again. Used them for a car loan and they sold me a GAP claim. When my vehicle was totaled, GAP didnt cover what I owed left on the vehicle. The bank over sold me a warranty and made my loan …
They are good at giving loans, but they are terrible at customer service! TERRIBLE! Inconsiderate when it comes to customer accounts also. I called them several times back before my account went into the negative and told them about an EBAY …
I am really fed up with their customer service. They have gotten me on more than one occasion. I really don’t like the way they present your actual balance and your available balance on the checking accounts because it is very deceiving. I …
I opened a business account with the Jackson branch in February and called today to do a transfer going back and fourth with phone representatives, while they’re telling me I’m not the primary account holder for my own account. Then stated …
I would not give a 1 star because MFCU is a hastle to deal with. Examples:. 1. When I opened my checking account it took 6 weeks for me to get my debit card. I had to have money so I would come get money out of account since debit card …
Horrible customer service, rude teller and coughing while making transaction. And then call the branch to find out how to reach corporate and was given the run around. I never got an answer to how to contact corporate about this issue. …
Horrible . I’ve never experienced a bank that charges you for not using your own money . And then says I have to pay the fees in order to get my money back and to close my account. No one had never went over the way my account is set up. …
Well over a decade ago, Grandma opened up savings accounts for all of us grandkids. They have served us well. Today I arrived with a flat tire, a dead cell phone, and a check to deposit. They efficiently made the deposit and gave me my …
The worst experience ever. I have called several times about a transfer that took place from an automatic draft that they should have stopped 2 weeks prior. I have called several times in the past month and a half and have been passed …
I didn’t even want to give them one star. The customer service is disgusting and I will never return to this bank once my loan is paid off, and I highly recommend that anyone considering using this bank to think twice. My Solution …
Went into the main branch on today January 3 2022 and received excellent service! There were only 2 tellers who I believed named Arlisha and Bryant. Although there were about 8 people ahead of me with many more coming they both handled it …
I’m editing my review, but leaving the original below. I have upped from 3 to 4 stars. I was contacted by the Credit Union and my primary issue (re: the mobile tools) was corrected. I appreciate that the review reply was not just damage …
This credit union could care less about it’s members. What is sad is that they used to have loan officers and other personnel who truly cared and took care of members. I have been with this credit union for 7 years and have always been able …
I’ve been with this company for years and I haven’t been disappointed! Never had a problem with my bank account or small loans. Any time my debit card was stolen or lost the replaced free. It has taken them a while before to replace, up to …
As you can see by the majority of the reviews, this CU is absolutely terrible!
I have been a member for 14 years. I am limited to what I can do to access my money. They make it extremely difficult. …
This is not a great bank, I have been with them for 6 months with direct deposit., and as everyone know if you do not have enough in your account you want use your card but here they will charge your card multiple time and will not even …
Been banking with Magnolia for many years. There have been a couple of instances through the years where I was dissatisfied, but nothing like today. The person was very rude from the start, did not even say anything until the end of the …
Been with the company for years. Opened it when I joined the military thinking it would be nice to have a credit union while traveling. Total nightmare. I am always having to call to fix some issue. With locked accounts on weekends and …
Worst Credit Union ever!!! I have a credit card that I can’t use and can only make payments on. HORRIBLE CUSTOMER SERVICE!!! Tried to get the issue resolved and kept getting transfered from one dept to another for over an hour with no results. I DON’T RECOMEND THIS CREDIT UNION TO ANYONE!!!!!!
This Credit Union has really changed. Customer (used to be Member) service is obviously not a top priority. I came to Magnolia from a big bank where I was just an account number. The excellent service and being able to speak to a person …
Used to be professional service. But after the new young president took over everything went down hill from there. All the staff that used to take care of customers got let go and anyone that spoke up about any of the police changes got let …
I would strongly encourage everyone to look elsewhere for banking options. They claim their decisions are based on more than a score. They claim you’re more than a score and an account number. They claim to focus on your well-being. This is …
I have had an account with them for about 15 years, my wife even longer. Customer service used to be great, but now it is horrible! It takes days to get a debit card. And you have to constantly wait on hold to talk to someone on the phone, …
The worst customer service from Kayla and unprofessional. I have never been so insulted and demeaned before in my life. This is the worst and i mean worst bank ever! Ill never do business with again. The other ladies are very kind but that one ruined it for me and will be going higher up with this complaint.
Zero stars really! Card cut off for whatever reason! Up to date on loan payments. No after hours number to call. Lord forbid emergencies happen, can’t even access MY MONEY‼️ Ridiculous!!!
I have been banking with MFCU for many years. It is a good credit union but customer service needs improvement. I was unable to access my funds for a full weekend right after payday and was unable to speak to a rep for days!
Great customer service oriented staff!!
Great friendly service 👌 …
Unprofessional
Stay away.
Nothing nothing at all
Wow. Smh. Just wow..
They steal ur money!!!!!
Manger my own accounts
They always take SO LONG!
Wish I could give lower than a 1
The workers were very nice and helpful
I have receive great customer service from Breanna Rials at the Briarwood location!!!!
Teller wouldn’t even take my money because she didn’t know how to count. Highly not recommended!
OK for now but the policy of charging 30.00 fees at 7:30 am the same day a transaction is submitted is a bit much…
my card will not operate on no arm & keeps declining but there is money on my account the representatives are no help at all!!
Every time i go to use the ATM, it’s out of service. It is really an inconvenience, especially after the bank is closed.
I’ve been banking here for 4 years today is making me rethink things just took my money .I know the check is good. I think I’m take my business elsewhere
The best bank for the last ten years I never had a problem get low rates and easy loan approvals
The lady did not want to take my rolled coins,she was popping gum and was just totally disrespectful to me I had to tell her I been a member longer than you had tour job!!!!….I wanna change banks but my time off from work is limited but I will find away to change banks
They’re worst than incompetent…records show I have insurance on my vehicle that is financed through them…however they charged me extra because it didn’t state them as the lienholder..as if I would be paying them monthly for nothing..vehicle almost paid off..#can’t wait!!!…
Been a great bank so far . Opened a checking and saving account with ease also got atm card on the spot .
They should just close the Flowood Branch up!! I don’t see what purpose it serves other than taking up space. The virtual people are rude behind the cameras along with the rest of the people there who are just sitting around doing nothing!!!
This credit union does not believe in customer service at all I’ve been standing in the line for 20 mins in the same spot no one has said anything……the employees are horrible, I wouldn’t recommend this bank to my enemy!!!! 😡😡😡 …
Hands down, the best credit union ever.. everyone is always nice and very helpful.. thank you Magnolia!!
I am looking for a New Credit Union. They moving out of the build I work at. And it going to made it more difficult for me. And that not the only reason. It’s many.
There are no direct lines to a specific branch. Calling the main number (only number) sends me to someone’s personal voicemail. I dont know how to feel about this bank, and that’s a problem for me.
I wish I could give this place not 1 star!!! Low downness get you no where!!!! The customer service rep said he wanted to keep it real!!! Well let me say this!!! You think what you did was right!!! No!! But God don’t like ugly!!!!!! You …
This is a great company to bank with. The staff is so friendly and nice. The lady who waited on me completed my transaction within 2-3 minutes
This establishment is so unprofessional and ghetto. Be prepared to wait at least two hours if you need to see someone to handle business at this establishment! This credit union is not about the customer and I closed my account as of today!!!!
This is the worst bank ever. The customer service is Wack and takes them about 30 minutes to answer the phone . They put me and overdraft over 10 times when I had money in my savings. Then tried to make me pay for all them.
HORRIBLE!!!!!! I called Magnolia to see if I could have a few questions answered. The representative was ok, but her supervisor, Trena, was rude. Magnolia, please train your MSRs and Supervisors on how to deal with customers. I will be closing my accounts. GET IT TOGETHER MAGNOLIA . I am so fed up with your crap!!!!
Made a loan to purchase a vehicle. Branch in Castlewood was very efficient. Interest Rates lower than other banks (I quess depending on your credit score).
I NEVER GET ANYONE ON THE PHONE!! 800 SCORE TRYING TO JOIN THIS CREDIT UNION AND WILL NEVER USE A BANK THAT I CANT TALK TO. SAT ON HOLD FOREVER AND CALLED MULTIPLE TIMES!! STAY AWAY FROM THESE PEOPLE IF YOU ARE THE KIND OF CUSTOMER THAT LIKES TO BE ABLE TO TALK TO YOUR BANKER ABOUT YOUR MONEY AND INVESTMENTS!!!!!!!!!
I wish I can give them nothing at all. I been with these people for 4 years I moved out of state thinking I can keep my account open but no they started stealing money from me and coming up with excuses saying they couldn’t get in contact …
Used to have great customer service! I have had an abundance of issues getting car tag for my car purchased 2018! Since Joe Rice and Enith no longer work at MFCU, I am disappointed with the competence of the staff!
I don’t normally do this…. I own my own business and I take it very personally when I get a bad review…. So I really try and play out every scenario in my head that could be put in consideration on why I may be having a bad experience …
They always have a good number of tellers and can see me through the line quickly. Never had a problem here.
I really don’t know much about this place but I was really surprised at the interest rate that I had gotten on my car loan, to be honest I think it a great place to do business so far am hoping that I can do more business with Magnolia …
I love my services with Magnolia. I’ve been banking with them for several years. I would recommend them to anyone. I deal with the one on US-51 Madison, Ms. I just love me some Mrs. Wilma and Mrs. Caroline..
I have been with them for almost 10 years Magnolia Federal although they are smaller then most banks they give great cust service. They are going to make sure all of my questions are answered. Thank you for your cusrk service.
I love my branch! I work well with Ms Shirley. She is always helpful and very pleasant. I communicate in person and mostly email. I always get a response in my time of need. Thank you guys!!
I have only had nothing but great service from Magnolia Credit Union, they are also there for me when I need help. The people working there are really nice to me as a member, and I will continue to be a member of this great bank. Thank You Mag.Fed. CU
Magnolia CU doesn’t even deserve the one star! Their customer service is garbage and then I had the experience one of their employees being a liar. I can’t believe how terrible the customer service is here. I’m warning you…go somewhere …
I’m sorry to hear all of the bad reviews for this company. I’ve received nothing but the best customer service from this bank. I moved to Magnolia after several bad experiences at BankPlus. I am very happy with my accounts here.
Been with this company over 10 years, use to have great customer service. As of 2 or 3 years they have done away with weekend call service, why would u do this when problems happen on the weekend also. Now Its the weekend and I can’t get any help with my debit card and I’m out of town with no one to call. HORRIBLE
Worst bank ever, employees have horrible attitudes, and this bank is nothing but a scam. Charging fees for anything the can think of just to keep an extra dime. I see why everyone I know is closing their accounts with them.
I have been trying to leave a comment for months and finally found a place to leave it Let me start by saying I have been a Magnolia member for
years. I came into the Magnolia branch in flowood very nervous. But Miss …
Called Magnolia Federal Credit Union with a question. Transferred to someone else. I said well here we go, playing the transfer game. Women in collections stated I will find out the answer to your question, can you please hold. I was …
I have a loan with Magnolia and can say they were the most disorganized outfit I have ever dealt with. The rate was fabulous and I know why. You have to put up with a ton of junk to get it done! Branches should have independent managers …
Hate it! Can’t never talk to someone on the phone about my account when your out of town working when dealing with fraud on your account. Do what is asked, got police report and all and can’t get no help from this bank So I’m stuck in a …
Called to tell them I was a victim of a scam that had my bank information because they pretended to be a loan company. She didn’t help at all. She didnt even give me a phone number for fraud. All she said was “Well if you gave them your bank information, they gone get your money.” Rude and ignorant people I swear.
Apparently they cap how many times you can transfer YOUR money between YOUR accounts. Well I reached my cap on Sunday ( when they are closed) and became negative 1 cent. I tried to transfer money into that account and it wouldn’t let me. …
I hate to even leave 1 star for this bank! Just closed my 2nd savings acct because apparently now they dont want customer’s having more than 1 acct. That doesnt even make sense! Finally got my checking acct closed! It’s a hassle to have to …
I never write reviews, but after today there is no way I could lets this go without saying I have been a customer there for over a year and was treated with such disrespect that I am closing my account. I waited 45 minutes to see a personal …
Customer service is rude and disrespectful. They think that they can treat the customers any way they want.
If there were a lower rating, I would select it. Was a member since 1992. Every branch and main office has treated me with condemnation and rudeness. No consessions were made when I was on crutches post-surgeries. Told to contain myself …
Here we go again, I could really give this not even single star. My husband and I were in the branch on April 6th and got approved for a credit card. Well the first red flag was the girl told us it would take 5 weeks to be mailed! The 2nd …
I’ve moved to Texas and Magnolia Federal is still my one and only bank, have been for years in Jackson and I do shared branching IF I need to which is rare at credit union here. But they take great care of me just as if I still lived 2 miles… Thanks MagFed….
I agree that the one star is an OVER RATING. When it comes to customer service I have had the worst experience. I have been trying to contact my loan officer since last week, leaving messages on her answering service as well as with a …
I recieved $210.00 on an accout that was $23.00 over the limit. I have called sevceral times trying to reach someone about this matter. I spoke with someone on 6/1/2015 whom took my complanit and stated I would be contacted later on that …
I have never had a problem with my Social Security Check being deposited on time until I moved all of my banking service to Magnolia Federal. If it could be deposited on time the first time I switched over from a traditional bank, why are …
The is the worst credit union I have ever had an account with. It takes forever to get a return call from anyone and when you call them SOME of the customer service representatives are RUDE!! If you go in the branch for anything that you have to see an officer for, be prepared to wait for a LONG time!!
Everytime, I come here it’s a weird vibe. Employees and tellers are very condescending. Thank God, I only have had to come in here every once in a while for shared branching. No more, there are so many better places to bank. Other places …
Do not use this credit union. If you are considering them, don’t. Instead, run if you see anyone ask you to use them. Their system has been down for two days. …
Update: 11/29/2021
I closed my account five years ago without owing them a single penny. In 2018, I …
This is the worse bank in the world. The customer service is HORRIBLE . No one knows anything. They never return calls. They are VERY VERY VERY VERY slow. 4 tellers have to assist one customer while a line is waiting . Been in drive …
This bank is very, very disrespectful, they went into my account and made my account negative to catch the payment for the next month. If the payment isn’t due until the next month why would you put your customer account in the negative? …
I would never do business with this place again. Used them for a car loan and they sold me a GAP claim. When my vehicle was totaled, GAP didnt cover what I owed left on the vehicle. The bank over sold me a warranty and made my loan …
They are good at giving loans, but they are terrible at customer service! TERRIBLE! Inconsiderate when it comes to customer accounts also. I called them several times back before my account went into the negative and told them about an EBAY …
I am really fed up with their customer service. They have gotten me on more than one occasion. I really don’t like the way they present your actual balance and your available balance on the checking accounts because it is very deceiving. I …
I opened a business account with the Jackson branch in February and called today to do a transfer going back and fourth with phone representatives, while they’re telling me I’m not the primary account holder for my own account. Then stated …
I would not give a 1 star because MFCU is a hastle to deal with. Examples:. 1. When I opened my checking account it took 6 weeks for me to get my debit card. I had to have money so I would come get money out of account since debit card …
Horrible customer service, rude teller and coughing while making transaction. And then call the branch to find out how to reach corporate and was given the run around. I never got an answer to how to contact corporate about this issue. …
Horrible . I’ve never experienced a bank that charges you for not using your own money . And then says I have to pay the fees in order to get my money back and to close my account. No one had never went over the way my account is set up. …
Well over a decade ago, Grandma opened up savings accounts for all of us grandkids. They have served us well. Today I arrived with a flat tire, a dead cell phone, and a check to deposit. They efficiently made the deposit and gave me my …
The worst experience ever. I have called several times about a transfer that took place from an automatic draft that they should have stopped 2 weeks prior. I have called several times in the past month and a half and have been passed …
I didn’t even want to give them one star. The customer service is disgusting and I will never return to this bank once my loan is paid off, and I highly recommend that anyone considering using this bank to think twice. My Solution …
Went into the main branch on today January 3 2022 and received excellent service! There were only 2 tellers who I believed named Arlisha and Bryant. Although there were about 8 people ahead of me with many more coming they both handled it …
I’m editing my review, but leaving the original below. I have upped from 3 to 4 stars. I was contacted by the Credit Union and my primary issue (re: the mobile tools) was corrected. I appreciate that the review reply was not just damage …
This credit union could care less about it’s members. What is sad is that they used to have loan officers and other personnel who truly cared and took care of members. I have been with this credit union for 7 years and have always been able …
I’ve been with this company for years and I haven’t been disappointed! Never had a problem with my bank account or small loans. Any time my debit card was stolen or lost the replaced free. It has taken them a while before to replace, up to …
If you have ANY other banking options than Magnolia Federal, I emphatically suggest you use a different bank. …
As you can see by the majority of the reviews, this CU is absolutely terrible!
I have been a member for 14 years. I am limited to what I can do to access my money. They make it extremely difficult. …
This is not a great bank, I have been with them for 6 months with direct deposit., and as everyone know if you do not have enough in your account you want use your card but here they will charge your card multiple time and will not even …
Been banking with Magnolia for many years. There have been a couple of instances through the years where I was dissatisfied, but nothing like today. The person was very rude from the start, did not even say anything until the end of the …
Been with the company for years. Opened it when I joined the military thinking it would be nice to have a credit union while traveling. Total nightmare. I am always having to call to fix some issue. With locked accounts on weekends and …
Worst Credit Union ever!!! I have a credit card that I can’t use and can only make payments on. HORRIBLE CUSTOMER SERVICE!!! Tried to get the issue resolved and kept getting transfered from one dept to another for over an hour with no results. I DON’T RECOMEND THIS CREDIT UNION TO ANYONE!!!!!!
This Credit Union has really changed. Customer (used to be Member) service is obviously not a top priority. I came to Magnolia from a big bank where I was just an account number. The excellent service and being able to speak to a person …
Used to be professional service. But after the new young president took over everything went down hill from there. All the staff that used to take care of customers got let go and anyone that spoke up about any of the police changes got let …
I would strongly encourage everyone to look elsewhere for banking options. They claim their decisions are based on more than a score. They claim you’re more than a score and an account number. They claim to focus on your well-being. This is …
I have had an account with them for about 15 years, my wife even longer. Customer service used to be great, but now it is horrible! It takes days to get a debit card. And you have to constantly wait on hold to talk to someone on the phone, …
Customer service is the pits. Most of the employees who I have dealt with are abrupt, curt and rude. …
I see why you people got
such bad reviews online
this wasn’t no way to do …
The worst customer service from Kayla and unprofessional. I have never been so insulted and demeaned before in my life. This is the worst and i mean worst bank ever! Ill never do business with again. The other ladies are very kind but that one ruined it for me and will be going higher up with this complaint.
Zero stars really! Card cut off for whatever reason! Up to date on loan payments. No after hours number to call. Lord forbid emergencies happen, can’t even access MY MONEY‼️ Ridiculous!!!
I have been banking with MFCU for many years. It is a good credit union but customer service needs improvement. I was unable to access my funds for a full weekend right after payday and was unable to speak to a rep for days!