Salt River Project has delivered low-cost, reliable power and water to Arizona for over 100 years. View plans, see outages, pay your bill, contact … See more
SRP has amazing staff. Always a pleasure doing business with them. Great location, centrally located, and their cafeteria High Line Cafe is really awesome!
Slept all night in the dark freezing i told these monopoly people i dont get paid till thursday they said welp light are gonna be off until then with my kids in the dark
Publicly robbing Is a crime! I wonder when Arizona will get smart and get rid of these monopoly companies! Arizona Corporation commission is a joke and regulating the monopoly!
I really hate this overpriced self important incompetent company. I fair so much better with APS. Goodbye forever you worthless sack of horse manure of a company. APS is fairer and cheaper by far.
Marty the main receptionist remembered my name . it had been several years since I was in. The irrigation delivery district guys that work for Sally Moore did a bang up job of explaining.
Very convenient, very fast. Perfect for anyone really I can’t think of anything that would effect someone’s time or money atleast not more then the next person. So yeah. This place is really great.
When you use M power and something goes wrong with the card they actually put a new card in a box outside the door…. Mine had a credit on it… I don’t actually think this is the best way to handle this…
What is up with our electricity going out and coming back on? For at least the past 2 years give or take our electricity gos out and it varies when it comes back on but lately it’s happening more often?
they dont really have any competition so they dont see a need to improve customer service/relations, and i agree that they are unfair with pricing. but until i move into a aps area im stuck with this cocky company.
I’m all about convenience and all, but seriously, the reliability is pretty crappy. the lights constantly flicker, and it is quite a normal incident to loose power for up to an hour at a time. Just yesterday, a transformer blew u[p because …
I just wanted to say, I’ve never talked with any other phone reps that are more helpful and friendly as SRPs customer service. I am a very happy customer.
This goes to the night security. I lost some money a couple of months ago,
It fell out my without realizing. And just a few hours ago they recognise
Me and gave back the money I dropped. Thnx u.
They have been very nice to me. Customer service was friendly y tried to work with any issues..They are people just trying to do their job like the rest of us. My personal experience was satisfactory.
I wished there were more 24hr locations. However the friendly hours of 8pm to 8am are nice, because most of the grocery stores open up between 5 and 6 a.m. so I can get power before my power is shut off
SRP is the easiest power co. to work it, they have enough employees to help over the phone and they require less up front cost than APS and has a more friendly approach to problem resolve issues!
Just kidding. More like two or three stars. Can’t seem to get Empower box online so folks can pay using app from home. No, no. They insist you go to certain grocery stores and use a machine to pre pay for power. It’s maddening. Going secret solar soon because of it.
There was a lot of construction an I had to hike around to the north side of the building. Would be nice if there was a sign explaining where the main enterance is located. Once I finally got to my destination, droping off the M-Power box …
Compared to APS, SRP is a dream. Lower prices, better service, significant bill resources and outage communication. Can’t speak to MPower, but their standard service is great.
Everyone was friendly and helpful though they are a long ways from where I live. Fountain at the entrance was a nice touch and they definitely provide all the services here as far as SRP services go. Quick too.
My wife and I just finished being with this horrible company for 18 months. We come to find out that because we’ve had to get extensions that we can’t get out deposit back. This company does not help people in need. When the deposit is …
While their customer service is ok, SRP goes way beyond asinine in processes. While trying to connect solar panels we played how many reviewers were needed to check the plans and make sure the diagrams were correct. The service agent on the …
I can’t believe this company charges my card 20 dollars Everytime my power gets low. And the most frustrating part is they don’t even give me power for the money they took. They just give me a dumb answer saying oh you did purchase power. Ok? Well we’re is the power? My meter says 0 and my power is off.
Horrible service I prefer APS . We have the dam box because the deposit just for a normal month to month was almost 300$ and that’s a lot for someone who’s getting a new apt. But its like prepaid w the box and all the activation charges its …
I realize a lot of people get frustrated with utility companies. However, SRP goes far and above what I’ve seen at other companies. They are not money hungry…you can see their budget and funding on their website. They have over a 100 year …
I loathe this company. I have a home with solar energy and it is clear that this company finds that to be a threat to their existence. I used -173 kWh last month with a demand of 2.3kw but my bill was still $40. They love to make you think …
I am out in the east valley. Had issues with a Mpower card being read on the Mpower meter in my home after I put $ on it. (For those of you that don’t know, SRP has Mpower which is a pre-paid electric service. No surprises with a monthly …
Supper dirty to be so new, they have a office that you can go I’m and call SRP customer service. My experience with the service member Allen was great he help out a lot, I’ve been trying to get this fixed do weeks I’ve been with out power for no reason and was almost charged but thanks to Allen I was not.
First off, they have monopolized markets in the Phoenix area. If you don’t like their service, tough luck, you’re stuck with them. What do you get when you are forced to do business with a company? Rising prices, ridiculous fees and …
I just wanted to share my story. SRP disconnected my power without notifying me by call, email, mail from a returned check. They told me it was illegal for them to in the state of AZ. After explaining my situation, fully disabled with MS, …
I have used SRP for 40+ years now…regular monthly and just used Mpower for a year which was an eye opener for me and the calculations down to the penny…WOW!! What an amazing box… …
When I disconnected service they never asked me for an address to mail my check to, but they sure asked me if I wanted my bill mailed or emailed to me and they did that properly, but when trying several levels of their customer service they …
Just another monopoly with no care or responsibility. All their rules are bull to protect themselves so they can make money. The shrug their shoulder when it comes to customer services and are way behind on the times.
Salt River Project has provided this person with 40 years of 5 star service.
Outages were slightly higher in the past and almost non existent currently. Cost is the most reasonable for any part of America I have resided at.
Horrible, horrible company. I wish we had any other option. Demand you pay with a checking account to avoid additional fees and then won’t allow you to pay with a checking account. Obviously just a blatant money grab. I would say avoid even …
Terrible. Your account overdrafts for 5 dollars, and they charge you 19 on top of that. A decent company wouldn’t do that. You are already having financial difficulties, and they screw you more on top of that. Nice!!
Well I never had any problems with it everything goes well it seems to me all the securities they’re very professional the staff very professional sometimes I win sometimes I lose their food very good everything’s all right I will go back there any day I’m telling everybody there all the staff I love you see you soon
Customer service is always helpful and courteous. Their service is prompt, I’ve never had any issues. Way better than power companies in other states I’ve lived in. …
I had the pleasure of speaking with the most helpful Customer Service Representative. He helped me set up my account & his positive attitude was contagious. 5 Stars for the uplifting people that work for SRP!
SRP has been the best utilities company we have ever had. We have lived in four states, in multiple places within them. So we have experienced lots of them. SRP’s service is excellent, employees are great, communication very solid, etc. We …
Even tho i get little upset when my power goes out SRP customer service always there to help me i het sick struggle with panic disorder sometimes..few days ago i recived a card from stevie haha saying “i hope you feel better”….real or …
Only complaint is they make it where you have to enter in your checking account and money is automatically drawn out on pay date which causes an overdraft if money is not available. If the payment doesn’t go through twice you have to go to …
Definitely not a good company. If any 2 payments bounce they close off your account to internet payments for 12 months regardless of how good of standing or how long you’ve been a customer. Wish all electricity providers were gotten rid of
(Translated by Google) Good place
(Original)
Buen lugar
👍👍👍👍 …
(Translated by Google) Where do I find an office?
(Original)
Donde encuentro una officina
(Translated by Google) For return of light boxes. It is the room that says pay center …
SRP has amazing staff. Always a pleasure doing business with them. Great location, centrally located, and their cafeteria High Line Cafe is really awesome!
service sucks
Easy to find
Friendly staff
Nice staff
Great seevice
Difficult to navigate
Not fair!!
Nice Company
Very nice and helpful
Ok
Not far from me.
Horrible.
The best service.
Great place to work
Great company.
I work there lol
Good customer service
Great customer service
Great customer service
They just want money
They do their job. Eventually
Best company ever.
Ya cool.
Great facility, always expanding.
Security and staff extremely helpful
I am M-Power customer
Nice place great parking an clean place
24 hour power. Nice
Geting replacement cards was simple
Hours of operation somewhere readily visible would help
You have no other options but to pay out the nose to these crooks
Great service thank you blesses.
Not a very pleasant place to teach cpr class
…one of the best things the valley has going for it.
Easy to make payments and get answers
Not to familiarize with office but I got helped I needed.
Great office wonderful place to work.
Im too frustrated to type much but they are simply liers and bull****
Great place! Nice front-desk staff 🙂
NO ONE every answers the phone. NO ONE!!!! How does any one get help!!! Were is the customer services??????
Horrible company very inconvenient and they don’t care about nybody.
Thanks SRP, for working with me. Quick help, friendly phone reps.
Every staff member I talked to was very polite and helpful. Thank you SRP.
The location is very convenient you can be in a car on the train or is it a bus and get there.
Very poor Customer service, they never accept fault on behalf of fraudulent services, they care nothing about their customers.
Main Entrance has moved to Mill Ave as of 12/11/2017. Pay center has also moved.
I give them money and they give me electricity.. pretty good deal
Great service all the time👍🏼 …
Awesome love srp. Had an outage and power was back on before I got the update from them on my phone.
If haven’t experienced an alternative service provider then you might not know srp is the best customer service and satisfaction
Made returning my Mpower box very simple. Which is always important while moving.
I love srp.. but now am having a problem getting my $ back.. but i had no othere problem b4 that
I’m returning my m box in return” 144,00 credit to my account, when I receive this credit then I’ll give SRP, matter continues,
A power poll fell down during that last round of storms. I wasn’t home, but when I got home, they had already righted the pole. Very nice guys.
Slept all night in the dark freezing i told these monopoly people i dont get paid till thursday they said welp light are gonna be off until then with my kids in the dark
Publicly robbing Is a crime! I wonder when Arizona will get smart and get rid of these monopoly companies! Arizona Corporation commission is a joke and regulating the monopoly!
I really hate this overpriced self important incompetent company. I fair so much better with APS. Goodbye forever you worthless sack of horse manure of a company. APS is fairer and cheaper by far.
Marty the main receptionist remembered my name . it had been several years since I was in. The irrigation delivery district guys that work for Sally Moore did a bang up job of explaining.
As always SRP is the easiest to deal with and the most understanding. Thank you for having great customer service, it is a lost art.
Very convenient, very fast. Perfect for anyone really I can’t think of anything that would effect someone’s time or money atleast not more then the next person. So yeah. This place is really great.
When you use M power and something goes wrong with the card they actually put a new card in a box outside the door…. Mine had a credit on it… I don’t actually think this is the best way to handle this…
What is up with our electricity going out and coming back on? For at least the past 2 years give or take our electricity gos out and it varies when it comes back on but lately it’s happening more often?
they dont really have any competition so they dont see a need to improve customer service/relations, and i agree that they are unfair with pricing. but until i move into a aps area im stuck with this cocky company.
I’m all about convenience and all, but seriously, the reliability is pretty crappy. the lights constantly flicker, and it is quite a normal incident to loose power for up to an hour at a time. Just yesterday, a transformer blew u[p because …
I just wanted to say, I’ve never talked with any other phone reps that are more helpful and friendly as SRPs customer service. I am a very happy customer.
This goes to the night security. I lost some money a couple of months ago,
It fell out my without realizing. And just a few hours ago they recognise
Me and gave back the money I dropped. Thnx u.
They have been very nice to me. Customer service was friendly y tried to work with any issues..They are people just trying to do their job like the rest of us. My personal experience was satisfactory.
SRP has the best customer service representatives, they are always friendly and courteous. I love their rates. Keep up the great work SRP!
I wished there were more 24hr locations. However the friendly hours of 8pm to 8am are nice, because most of the grocery stores open up between 5 and 6 a.m. so I can get power before my power is shut off
SRP is the easiest power co. to work it, they have enough employees to help over the phone and they require less up front cost than APS and has a more friendly approach to problem resolve issues!
Just kidding. More like two or three stars. Can’t seem to get Empower box online so folks can pay using app from home. No, no. They insist you go to certain grocery stores and use a machine to pre pay for power. It’s maddening. Going secret solar soon because of it.
There was a lot of construction an I had to hike around to the north side of the building. Would be nice if there was a sign explaining where the main enterance is located. Once I finally got to my destination, droping off the M-Power box …
Compared to APS, SRP is a dream. Lower prices, better service, significant bill resources and outage communication. Can’t speak to MPower, but their standard service is great.
Everyone was friendly and helpful though they are a long ways from where I live. Fountain at the entrance was a nice touch and they definitely provide all the services here as far as SRP services go. Quick too.
My wife and I just finished being with this horrible company for 18 months. We come to find out that because we’ve had to get extensions that we can’t get out deposit back. This company does not help people in need. When the deposit is …
While their customer service is ok, SRP goes way beyond asinine in processes. While trying to connect solar panels we played how many reviewers were needed to check the plans and make sure the diagrams were correct. The service agent on the …
I can’t believe this company charges my card 20 dollars Everytime my power gets low. And the most frustrating part is they don’t even give me power for the money they took. They just give me a dumb answer saying oh you did purchase power. Ok? Well we’re is the power? My meter says 0 and my power is off.
Horrible service I prefer APS . We have the dam box because the deposit just for a normal month to month was almost 300$ and that’s a lot for someone who’s getting a new apt. But its like prepaid w the box and all the activation charges its …
I realize a lot of people get frustrated with utility companies. However, SRP goes far and above what I’ve seen at other companies. They are not money hungry…you can see their budget and funding on their website. They have over a 100 year …
I loathe this company. I have a home with solar energy and it is clear that this company finds that to be a threat to their existence. I used -173 kWh last month with a demand of 2.3kw but my bill was still $40. They love to make you think …
I am out in the east valley. Had issues with a Mpower card being read on the Mpower meter in my home after I put $ on it. (For those of you that don’t know, SRP has Mpower which is a pre-paid electric service. No surprises with a monthly …
Supper dirty to be so new, they have a office that you can go I’m and call SRP customer service. My experience with the service member Allen was great he help out a lot, I’ve been trying to get this fixed do weeks I’ve been with out power for no reason and was almost charged but thanks to Allen I was not.
First off, they have monopolized markets in the Phoenix area. If you don’t like their service, tough luck, you’re stuck with them. What do you get when you are forced to do business with a company? Rising prices, ridiculous fees and …
I just wanted to share my story. SRP disconnected my power without notifying me by call, email, mail from a returned check. They told me it was illegal for them to in the state of AZ. After explaining my situation, fully disabled with MS, …
Do not get solar panels with SRP they will charge you the same amount as if you didn’t have them! They are a rip off!
I have used SRP for 40+ years now…regular monthly and just used Mpower for a year which was an eye opener for me and the calculations down to the penny…WOW!! What an amazing box… …
When I disconnected service they never asked me for an address to mail my check to, but they sure asked me if I wanted my bill mailed or emailed to me and they did that properly, but when trying several levels of their customer service they …
Just another monopoly with no care or responsibility. All their rules are bull to protect themselves so they can make money. The shrug their shoulder when it comes to customer services and are way behind on the times.
Salt River Project has provided this person with 40 years of 5 star service.
Outages were slightly higher in the past and almost non existent currently. Cost is the most reasonable for any part of America I have resided at.
Horrible, horrible company. I wish we had any other option. Demand you pay with a checking account to avoid additional fees and then won’t allow you to pay with a checking account. Obviously just a blatant money grab. I would say avoid even …
Terrible. Your account overdrafts for 5 dollars, and they charge you 19 on top of that. A decent company wouldn’t do that. You are already having financial difficulties, and they screw you more on top of that. Nice!!
Well I never had any problems with it everything goes well it seems to me all the securities they’re very professional the staff very professional sometimes I win sometimes I lose their food very good everything’s all right I will go back there any day I’m telling everybody there all the staff I love you see you soon
Customer service is always helpful and courteous. Their service is prompt, I’ve never had any issues. Way better than power companies in other states I’ve lived in. …
I had the pleasure of speaking with the most helpful Customer Service Representative. He helped me set up my account & his positive attitude was contagious. 5 Stars for the uplifting people that work for SRP!
SRP has been the best utilities company we have ever had. We have lived in four states, in multiple places within them. So we have experienced lots of them. SRP’s service is excellent, employees are great, communication very solid, etc. We …
How can you take away the paying kiosk and leave us to pay at cust serv and food city and frys not open after 4pm
Even tho i get little upset when my power goes out SRP customer service always there to help me i het sick struggle with panic disorder sometimes..few days ago i recived a card from stevie haha saying “i hope you feel better”….real or …
Only complaint is they make it where you have to enter in your checking account and money is automatically drawn out on pay date which causes an overdraft if money is not available. If the payment doesn’t go through twice you have to go to …
Definitely not a good company. If any 2 payments bounce they close off your account to internet payments for 12 months regardless of how good of standing or how long you’ve been a customer. Wish all electricity providers were gotten rid of