They don’t list to you and when they do they recommend something else as if it supposed to be what you want. As if they go through the pain themselves.
This office is horrible patients been waiting more than two hours to do injections its more like 3 hours the nurses are rude this is one reason I left this practice please as patients don’t come to this office go to advanced pain management
Terrible. I showed up early and I’ve been here for an hour and a half before being seen. Staff is short with people and when asked how long it will be they say “soon.” I’d try to find a different option than wasting your time here.
Just turn and run, the worst they should not be in Medicine over booking an injection that takes 15min ends with 6 hours worse experience I’ve ever had !!!!!
I have bad back and hip and I take 10 mg oxy four times a day and now them are gaveing me five mg two times a day don’t go here go to 51ave and 101 freeway I been going here for yrs
IF I COULD GIVE THEM 0 STARS,I WOULD. THEY’RE EXTREMELY UN-CLEAN W/ AN UNISEX RESTROOM WHERE THEY KEEP ALL THEIR ‘UA CUPS’,THROWN INTO MULTIPLE BASKETS. I WAS THERE MY 1st TIME AFTER WHICH THEY SAID MY ‘UA’ WAS ”DIRTY’,A 1st TIME IN 8 YRS. …
Less than a star – disorganized – no doctors there but PA that can’t think outside the box – spreading Covid as beds close to each other- stay away from them – business collapsing
I been going since 2013 to 2016 i am still going so far the Doctor and staff are good people and very caring of their patients they do there best with all the patients they have
It took over two hours after my grandmother’s scheduled appointment. Lobby crowded with just about everyone on there phones being loud. If you can go somewhere else, do it.
THIS IS THE WORST RUN OFFICE I’VE EVER BEEN TO. UNORGANIZED, UNEDUCATED DESK STAFF. THE PHONES ARE NOT ANSWERED POLITELY OR TIMELY. STAFF WILL ASSURE A CALL BACK AND NONE IS GIVEN. APPOINTMENTS ARE MADE THEN WHEN YOU ARRIVE THEY TELL YOU …
Was very clean and the medical persons was very nice and helpful. Will be going to the Surprise location next appointment since it is closer. Will be a first time visit there.
I love it my Dr knighton is doing everything he can to help with my pain and I ain’t talking about pills othere things because i don’t planwto be on meds for to long he knows I just want to get rid of pain and he is on it the sun pain …
Thank you Dr. Towns and N.P. Mandy. I receive excellent and professional care. I am grateful to have found this Dr. The staff always treat me with respect and kindness.
I have been with sun pain for almost a year now and hade some rough times with them but the last few months things have been changing for the better… Since the regime change and sun pain has been steadaly getting better… Wait times are …
Disappointed in the way the lady at the window was speaking to my father who was in pain , she had no right to be rude at all, She gave him an attitude and started rambling on to her co workers, I rate this place 0 stars , I suggest you …
DO NOT WASTE YOUR TIME!! Been going here for 3 months and have not gotten the proper care/help that I’ve gotten in the past! If you need actual help from a DOCTOR this is the wrong place to be! And good luck with calling and getting an answer, they do not pick up!!
If you need something quick it’s they can get you in they do procedures there some of them work some of them don’t don’t let you get your pain meds until they feel that’s not working then they’ll cut you off straight off been doing that for 5 years and it’s like all of a sudden boom you know so I don’t know what’s going to happen with me
In the beginning when I started two years ago the place was absolutely filthy disgusting and smell it was dirty you didn’t want to sit anywhere or touch anything now that it’s been taken over yes there’s been a big change over and stuff and …
Do not use this pain management clinic if you value your health they are rude and unprofessional and do not care about their patients or anybody else any place that would tell sick people to sit outside in 115 degree heat is crazy they say …
Dirty, nasty, rude staff front and back, you NEVER see the Doctor, unless you are getting a procedure done. The Pa’s actually LIE TO YOU. THEY CUT ME OFF WITH A LIE, & I have the paperwork to prove it. I’ve been to a lot of pain management places, HANDS DOWN, this is the worst one EVER
I have a friend that has gone to Sun Pain, for over 7 yrs. Back when the office was at 15thave/Camelback.wow. and NEVER peed Dirty… and today Ms B , was Threatening and un professional.7yrs they don’t Care..Pic someware elsewhere..
ABSOLUTELY TERRIBLE the staff is completely rude My mother had an appointment at 10 and we are still sitting here after and hour and 15 minutes! Unbelievable they are putting other people in front of you! DONT EVER COME HERE! They don’t even deserve a star!
Providers are always changing. Never see the same one more than a couple times in a row. They like to threaten people. The girls in the procedure department are very kind, though. Doctor T. is good at what he does.
The office staff is amazing they are very helpful and understanding. Sometimes the wait time is so long. Which is hard on me, and need to work on appt scheduling. But they have help me with my medical issues. Thx you.
This place is terrible, the staff is very rude. They are not professional at all. This place should be shut down immediately! My mother was attended by a “lab tech” her name is Gina and she stunk like marijuana. I cant believe they hire …
Wow. Horrible wait time and customer service. I called twice to verify my patients appointment and was told different once we were here waiting for 2 hours. Glad we won’t be returning here. Back staff was wonderful. Front desk needs work.
Mandy Neblett is a beautiful breath of fresh air. A total professional with a reassuring straight forward tone. It was a pleasure to have my first appointment with her!
this practice has come along way they have turned the practice around sense the new ownership of dr. towns.before you couldn’t even call in there and now they have new more polite staff with better customer service with someone to answer …
PLASE DO NOT USE THIS PAIN MANAGEMENT CENTER THEY LIE TO US ON GET MY LOVE ONE HELP WITH PAIN MANAGEMENT AND WHEN IT COME TO THERE END THAY FLACK LIKE A QUACKS! …
Dr. Towns has done a fantastic job in improving the quality of patient care since taking over the practice. He is a Doctor you can trust will put your best interest into his relationship with you.
This place manager is so nast ،very bad , she was bullying, we had an appointment but she said that we didn’t have any appointment and accused me of lying, and asked the police to expel me from the place because I told her you should …
This place is horrible they don’t treat or help you at all. It’s a filthy and dirty place. There’s a receptionist nurse whit the worst attitude ever she treats everyone like dirt. I would give this place minus 100;stars please switch to …
The staff is sad never a smile, So that means the Dr’s are not happy either. They refused refills on a 76 yr old with a broken blister on her knee ! She 8 surgeries within 80days. Allergic reaction from bandages. You give them a PHD & they loose common sense + forget how add 2+2.
Wow Hi all my Name is Caesar and this post I must do I am a former Patient at Sun Pain Management I live in Mesa and would make the long drive because I liked the staff and Dr R. Burns and others I personally asked my Primary to refer me …
Either my Insurance co, Humana or my regular doctor had referred me to SUN Pain management. I was supposed to have appointment with DR. DAVID TOWNs.
Unpon arrival, the facility was packed (yea like a zoo). They give me a bunch …
Dr. Town’s is awesome this was my 1st appointment at New office very clean, staff was nice n helpful.
Dr. Town’s took time to help address all my concerns regarding my medical …
I went for a procedure, and I was told when I made the appointment I would be taken in right away, but I waited 25 minutes. I did arrive 5 minutes early, but this wasn’t early enough. I had to leave to go to work. I had my rescheduled …
When I first started at this office it was ran by a different MD Burns which was awesome your meds matched your problem. Now there’s a new MD Towns that had me GI threw a bunch of test that that all came back negative so he then decided he …
This office is great.. I had the pleasure of seeing Samantha the emt she told me step by step what she was doing made me comfortable as I am afraid of needles. Thx Samantha your the best. The Nurse Sam was also good at what he does.. Lastly …
My girlfriend lives in a lot of pain, with herniated discs in her back that actually flatten her spinal cord in some places, and disc degeneration in other places. She was getting okay care (not great) until they brought in a nurse …
Who is Dr. Towns? I’ve only seen NPs in that office. Mandy Neblett is very nice and knowledgeable, as are most of the medical assistants and front office staff. Unfortunately, Mandy only sees new patients now. Not all nurse practitioners at …
Mandy is the best doctor I have ever seen!!! She is very knowledgeable in the genetic disorder I have!! She works with you and gets to know you!!! Her bedside manor is impeccable and I would recommend her anyone and everyone!! Thank you Mandy for everything you have done and are doing for me!!!!!
Sun pain management is taking real good care of my mother. They have helped my mom get rid of the pain that she has been having for years. Since I have a refferel to go to pain management I decided to go with sun pain management but it has …
Horrible. First appt, which lasted maybe 15 minutes, and definitely the last. I have a lower spine full of cysts, which means that the pain can be specific or diverse. The doctor told me to point to where the pain is. I have an old shunt …
I have been a patient at sun pain management for about a year now and for the most part its been good. UNTIL I met or was treated by a P.A with the initials B.F. She was rude, argumentative, and down right disappointing as a medical …
Sun pain management is a great place to come and get your treatment!! Tre staff are fast friendly and efficient!!! Alex is very friendly and makes sure you have a good experience!!! Thank you Sun Pain Management for the great care
Bonita Jones is an excellent practitioner. She has been attentive to my spouses changing healthcare needs and educated us on how to deal with her conditions. She always has a smile and makes my spouse feel valued as a person as well as a patient.
By far the worst doctors office I’ve been to. I’ve tried calling them countless times no one ever answers the phone. The place if filthy, you’ll need a shower when you get home. The staff is friendly enough and the doctor was ok the first …
Was reffered here by my R.A doc because my pain levels were getting worse. From the moment i saw the very unprofessional and assuming “doctor” i knew i was in for a horrible visit ,between saying i dont have R.A ,to saying my depression …
The nurse’s at this place torment people that are in horrible pain and treat people like drug addicts. One doctor helped me by prescribing pain killers which helped but my follow up appointment turned out to be with a nurse that really …
Dr. Towns, In my personal opinion is very experience and highly qualified in pain management. Dr.D.Towns now has a lovely new office in pleasant Surprise, AZ. His team at the office in Surprise, are kind and very helpful, polite and …
RUN. My husband has been a patient at this facility for over a year. He has had numerous urine drug screens “UDS” at the facility. Our health insurance preferred lab as stated on our insurance card is Sonora Quest. They have always sent …
My first visit last month was with Mandy she was wonderful my second visit was with Dr. Amy and that was awful, she’s trying to detox me over a 30-day period and I’ve been on pain meds for over 11 years, I normally get 120 oxycodone a …
Repeat patient & this place has the goal of taking away all meds, forcing injections & upselling you on costly procedures that don’t work for everyone but they insist that they are the best thing since sliced bread, ha! Check the background …
I was a patient here for about 3 months they discharged me because I wasn’t filling my prescription properly. ( I couldn’t afford one of them) so they send a letter just 2 days before my appt. In that letter they said that they would …
I saw Dr towns and all he did was rush me he touched my back for two seconds and decided ointment is what will be most helpful. BUT he chose to not see my mris and xrays to see that I have a serious injury and it should be treated as such. …
Before I chose Sun Pain mgnt I read many reviews some good some bad so I decided to give them a chance and personally I don’t see where the bad reviews come from, I had an incredible experience it started out with the girls up front they …
This is the worst experience ever for me, i did everything expected of me & im way worse than before. My doc was profiling me & stereotyping me, because i was in control of taking my meds. Any doc would have been happy the way i did my …
I’ve had an incredible problem with billing!! They do not return calls, not even to the insurance company when they were attempting to pay after billing allowed charges to compile without notification to my fiance nor his insurance Co! Now, …
I woke up in middle of my procedure which required several people to restrain me long enough to get more sedation. when I woke again I had pain so bad that I began to cry. I was sent home with bruises already beginning to show and very …
Staff at this facility are EXCELLENT! 😀😀😀My wife and I had to find a new Pain Management office when the dr we were going to decided to close his business here & leave the area. With the Back Stimulation machine now in our lower back & …
This place is one of the worst doctors offices I have ever been to. Nurse Bonita is the only professional there, she is amazing and the only reason why I stayed with them for so long. Dr. Knighton who is no longer there was also amazing. …
Worst place ever! Occasional wait times of up to four hours. They don’t call to tell you your appointment has been cancelled (you have to show up to find out, then no Dr., no medication). They won’t pick up the phone if you have an issue, …
Annette is the worse provider at this office! She judges you by the way you look and age etc. She doesn’t care whether you are or are not in pain and what your situation is. Please take my advice unless you want to be in pain and suffer …
The only positive professional person’s in this office is Dr. Towns and the Nurse Practitioners that I have seen. This new location they are at is HORRIBLE and the rest of the staff treat you like super rude and unfeeling to your needs. All …
This is the most poorly run medical office I have ever encountered. I have never seen a staff that has a visible disdain for their patients, it is amazing. I have worked in the healthcare industry for nearly 25 years and can tell you that …
BONITA BEWARE OF BONITA
She the most unprofessional Nurse that they let play doctor I’ve ever come across. I’ve been going to this clinic for the last 5 years. Mandy is a Saint and …
Update. 7/13
I was dropped as a patient. It was my misunderstanding about recreational/medical marijuana. I have a learning disability and was pressed to sign their …
Front office is a clown show. They called and confirmed my appointment twice, and somehow managed to get the wrong appointment time when I showed up. I heard at least one other patient with the wrong appointment time while I was here. …
Updating my Post. We have been clients of Sun Pain for more than 4 years. Still highly satisfied and cared for. NP Ryan and all staff treat us professionally and quickly. When I leave a message they respond in 24 hrs or sooner. Truly it is …
I have TMJ and other chronic pain. I am 23 years old. Looking at reviews I was kind of nervous to go in but I’ve had nothing but pleasant visits here. Staff is nice and accommodating, they immediately got me scheduled for nerve injections, …
If I could I would give zero stars cause Ryan don’t deserve any. Had an appt this morning via zoom with a doc Named Ryan. His bedside manner sucks. He was in a hurry to get off of the call didn’t care what I had to say. Tried to tell him …
This will be one of my last appointments here I have been at this clinic for more than 2 years and I was late by 10 minutes guess what? I have been waiting for over a hour to be seen I have just been diagnosed with lymphoma so I don’t have …
At this point, I don’t think they even deserve a star!! I’ve been attempting to schedule an appointment, but I have yet to receive a call back. I have even stopped by their office, which by the way, is open from 730 to 430, Monday through …
If I could give zero Stars I would. Mika Should not be answering the phone. She was so abrupt, abrasive and Down right mean. She called me Because I left a message on the administrators phone to file a complaint About Sue H. Who refused To …
I’ve been going to Sun Pain and everyone is very nice and hard working. My Doc is kind, courtesy and actually listen to what I say. She also cares about my mental state as well. I appreciate them all. Thank you.
My refill date was 6/14, it is now July 1st. I have called them for two weeks now to get my pain meds refilled. I have been without for two week! They told me they don’t care because I missed my appt on 6/7 but because my husband passed …
I wish I can get one star. I came in and told him I was extremely dehydrated when I was asked to give it a urine test. I was told to go sit in the waiting room or somebody will be calling me I sat there for over 25 minutes and nobody came …
I’ve been going there for over a year now, and it’s been a blessing to me, everyone is nice, I get my pain meds, I receive injections in my lower back, I just got one May 8 & they did a great …
I would give a 1 star for pettiness but I can’t do it because that would be disrespectful to Mandy and Bonita who have been great sources of information and kindness to me. I was recently dismissed for losing my cool due to their …
After much soul searching I have decided to leave Sun Pain Mgmt. I have been going there for a few years now and have always been treated with kindness and respect. However, things have declined in the past 3 months. I usually get a …
I absolutely love this office. Been coming here for years. Once you find a doctor who really cares and listens to your complaints, you stick with them right? I know they can only do what the law allows for but they do more than most PM …
This place is horrible it’s dirty it stinks the front office employees have no idea what they are doing have the worst attitude and they never answer the phone. Please read all of the reviews and make the smart decision and do not begin …
I had a procedure at Sun Pain today. I had the best experience. Alex , who put my IV in and helped get me prepared was a superstar! I love the people and all their positive attitudes. If you have to go to pain management pick Sun Pain Management. It will be the best experience! Thank you Alex and everyone as the clinic!! ❤️
I am a patient and have been so impressed with this pain management practice that I am actually going to apply for a job there. I have worked in the healthcare field for several years and I am always impressed with the care and compassion I …
If I could leave 0 stars I definitely would this place is an absolute joke they do not care for their clients they only care about making themselves look good! They just created more pain, then no treatment. what is the point in taking care …
I had seen the same pain doctor for over 10 years. So when I had a change in insurance I could no longer see him. I was referred here by my new pcp. First new patient appointment was long and I was very skeptical. Not what I was used to. …
A complete waste of my time. They never followed through with any of the referrals i was supposed to get and there is zero communication between the random P.A. that sees you and the staff who you speak with on the phone. Susan does not …
I have been dealing with a very bad back and chronic fractures in my feet for years. Just before the pandemic I had to move away from Colorado and my PCP that I’d been seeing for 5 years. Since then, I have had to seek out new providers. …
I went to Sun Pain Management and will never go there again I only went there twice and was talked to like a child for asking to use the bathroom which I was informed that the bathroom was for patients only considering that my appointment …
Nurse Ryan allen brady said, His license is more important than my health and well being!!! Would not listen, was rude and Very discriminatory towards me. The only thing these people manage is their bank account!!! I’ve been going to …
I have been coming here for about 9 years & have to say I have seen wonderful changes since they moved. OMG ‘BEFORE’ they moved there were men on the street outside the clinic asking what Rx you got in one breath & in the next breath …
Do yourself a favor avoid this place like the black plague. In fact they are more likely to leave you hanging out to dry in agony. I came here to avoid a spinal fusion guess what not a single person here treated me with respect spoke to me …
I was referred for pain management by my PCP due to RA & L4/L5 damage at the beginning of 2022. My experience was quite disappointing. I was assigned a prescriber who would never read the notes from the last session to prepare for the …
I love the people who work at Sun Pain Management from the minute I walk in until I say see you soon 😊 the receptionists are so polite,and can answer most of my questions if they can’t they will figure it out and fix it. …
I’ve been calling 10 times and no one answers the phone 📞 there’s only voice mails I’ve been trying to see when I have my appointment 😡 …
Drug infested
Terrible place!!!
Drugs
Alex was amazing!!!!!
Friendly staff! Great service!!!
You suck
Efficient staff and were very helpful.
I’m usually in and out with no problems
The employees are rude. They lack customer service skills.
Good luck getting an appointment on the phone.
Love the procedure department!!
Drs. And staff are very friendly.
I wish I didn’t leave that place if discharge your self Can you ever go back?
Not the best place to go when you need to be seen by a real doctor for your issues with chronic pain.
Amazing doctors they are there to help..follow the rules
Wife appt always in and out under an hr Friendly staff
This place is a joke! They have messed up every time I have been there!
Filthy office huge staff turnover and multiple billing errors. Dr disinterested. Staff rude
I like the doctors there pretty good I hv no problem.
This place is horrible. Voice mailbox is full, so can’t even talk to someone. They have a horrible follow through and a high lack of organization.
My husband was a patient here and he said he never had to wait for his Dr
Dr Troy Anderson plays he said she said games. I will never go back here again.
They don’t list to you and when they do they recommend something else as if it supposed to be what you want. As if they go through the pain themselves.
I had a great experience here. Everyone was nice and they actually are giving me the help I’ve tried getting for years! Thank you!
They kicked me out of the program for cussing and now it’s harder than ever trying to get into another clinic
Alwx did good work with the iv and sedation very educated in his field
This office is horrible patients been waiting more than two hours to do injections its more like 3 hours the nurses are rude this is one reason I left this practice please as patients don’t come to this office go to advanced pain management
All of the providers and staff at the Surprise Pain Management office are phenomenal! They exceed my expectations every time.
I have been coming to this location for months now and i have had no issues. Nice friendly staff. Dr. Helps with my pains in my back.
Terrible. I showed up early and I’ve been here for an hour and a half before being seen. Staff is short with people and when asked how long it will be they say “soon.” I’d try to find a different option than wasting your time here.
Just turn and run, the worst they should not be in Medicine over booking an injection that takes 15min ends with 6 hours worse experience I’ve ever had !!!!!
I have bad back and hip and I take 10 mg oxy four times a day and now them are gaveing me five mg two times a day don’t go here go to 51ave and 101 freeway I been going here for yrs
They’re always been good to me and listen to what I have to say. Great staff and people.
The new changes staff is so friendly only thing that needs improvement is the wait time after seeing Dr. We have 2 wait to get our prescriptions.
IF I COULD GIVE THEM 0 STARS,I WOULD. THEY’RE EXTREMELY UN-CLEAN W/ AN UNISEX RESTROOM WHERE THEY KEEP ALL THEIR ‘UA CUPS’,THROWN INTO MULTIPLE BASKETS. I WAS THERE MY 1st TIME AFTER WHICH THEY SAID MY ‘UA’ WAS ”DIRTY’,A 1st TIME IN 8 YRS. …
Less than a star – disorganized – no doctors there but PA that can’t think outside the box – spreading Covid as beds close to each other- stay away from them – business collapsing
I been going since 2013 to 2016 i am still going so far the Doctor and staff are good people and very caring of their patients they do there best with all the patients they have
It took over two hours after my grandmother’s scheduled appointment. Lobby crowded with just about everyone on there phones being loud. If you can go somewhere else, do it.
THIS IS THE WORST RUN OFFICE I’VE EVER BEEN TO. UNORGANIZED, UNEDUCATED DESK STAFF. THE PHONES ARE NOT ANSWERED POLITELY OR TIMELY. STAFF WILL ASSURE A CALL BACK AND NONE IS GIVEN. APPOINTMENTS ARE MADE THEN WHEN YOU ARRIVE THEY TELL YOU …
My 3years at SPM… started off nicely,but ended up losey.You DO NOT,!!!!!! KEEP THE SAME PROVIDER..In my case
Was very clean and the medical persons was very nice and helpful. Will be going to the Surprise location next appointment since it is closer. Will be a first time visit there.
I have been to A lot of pain management and so far the time I been coming here it’s been good they. I shall we treat you like a person they actually
I love it my Dr knighton is doing everything he can to help with my pain and I ain’t talking about pills othere things because i don’t planwto be on meds for to long he knows I just want to get rid of pain and he is on it the sun pain …
Thank you Dr. Towns and N.P. Mandy. I receive excellent and professional care. I am grateful to have found this Dr. The staff always treat me with respect and kindness.
I have been with sun pain for almost a year now and hade some rough times with them but the last few months things have been changing for the better… Since the regime change and sun pain has been steadaly getting better… Wait times are …
Disappointed in the way the lady at the window was speaking to my father who was in pain , she had no right to be rude at all, She gave him an attitude and started rambling on to her co workers, I rate this place 0 stars , I suggest you …
DO NOT WASTE YOUR TIME!! Been going here for 3 months and have not gotten the proper care/help that I’ve gotten in the past! If you need actual help from a DOCTOR this is the wrong place to be! And good luck with calling and getting an answer, they do not pick up!!
If you need something quick it’s they can get you in they do procedures there some of them work some of them don’t don’t let you get your pain meds until they feel that’s not working then they’ll cut you off straight off been doing that for 5 years and it’s like all of a sudden boom you know so I don’t know what’s going to happen with me
In the beginning when I started two years ago the place was absolutely filthy disgusting and smell it was dirty you didn’t want to sit anywhere or touch anything now that it’s been taken over yes there’s been a big change over and stuff and …
Do not use this pain management clinic if you value your health they are rude and unprofessional and do not care about their patients or anybody else any place that would tell sick people to sit outside in 115 degree heat is crazy they say …
I think they are wonderful. They have always treated me with patients and helped me with computer when they do vertuel.appointments.
Dirty, nasty, rude staff front and back, you NEVER see the Doctor, unless you are getting a procedure done. The Pa’s actually LIE TO YOU. THEY CUT ME OFF WITH A LIE, & I have the paperwork to prove it. I’ve been to a lot of pain management places, HANDS DOWN, this is the worst one EVER
I have a friend that has gone to Sun Pain, for over 7 yrs. Back when the office was at 15thave/Camelback.wow. and NEVER peed Dirty… and today Ms B , was Threatening and un professional.7yrs they don’t Care..Pic someware elsewhere..
ABSOLUTELY TERRIBLE the staff is completely rude My mother had an appointment at 10 and we are still sitting here after and hour and 15 minutes! Unbelievable they are putting other people in front of you! DONT EVER COME HERE! They don’t even deserve a star!
Providers are always changing. Never see the same one more than a couple times in a row. They like to threaten people. The girls in the procedure department are very kind, though. Doctor T. is good at what he does.
The office staff is amazing they are very helpful and understanding. Sometimes the wait time is so long. Which is hard on me, and need to work on appt scheduling. But they have help me with my medical issues. Thx you.
This place is terrible, the staff is very rude. They are not professional at all. This place should be shut down immediately! My mother was attended by a “lab tech” her name is Gina and she stunk like marijuana. I cant believe they hire …
Wow. Horrible wait time and customer service. I called twice to verify my patients appointment and was told different once we were here waiting for 2 hours. Glad we won’t be returning here. Back staff was wonderful. Front desk needs work.
Christina the clinical supervisor
I really want to thank you for your wonderful service. The best service I had since I been coming …
Mandy Neblett is a beautiful breath of fresh air. A total professional with a reassuring straight forward tone. It was a pleasure to have my first appointment with her!
(i understand you get hot head patients that have bad attitudes but dont generalize all your patients as thoes type of people ) …
this practice has come along way they have turned the practice around sense the new ownership of dr. towns.before you couldn’t even call in there and now they have new more polite staff with better customer service with someone to answer …
PLASE DO NOT USE THIS PAIN MANAGEMENT CENTER THEY LIE TO US ON GET MY LOVE ONE HELP WITH PAIN MANAGEMENT AND WHEN IT COME TO THERE END THAY FLACK LIKE A QUACKS! …
Dr. Towns has done a fantastic job in improving the quality of patient care since taking over the practice. He is a Doctor you can trust will put your best interest into his relationship with you.
This place manager is so nast ،very bad , she was bullying, we had an appointment but she said that we didn’t have any appointment and accused me of lying, and asked the police to expel me from the place because I told her you should …
This place is horrible they don’t treat or help you at all. It’s a filthy and dirty place. There’s a receptionist nurse whit the worst attitude ever she treats everyone like dirt. I would give this place minus 100;stars please switch to …
The staff is sad never a smile, So that means the Dr’s are not happy either. They refused refills on a 76 yr old with a broken blister on her knee ! She 8 surgeries within 80days. Allergic reaction from bandages. You give them a PHD & they loose common sense + forget how add 2+2.
Wow Hi all my Name is Caesar and this post I must do I am a former Patient at Sun Pain Management I live in Mesa and would make the long drive because I liked the staff and Dr R. Burns and others I personally asked my Primary to refer me …
Either my Insurance co, Humana or my regular doctor had referred me to SUN Pain management. I was supposed to have appointment with DR. DAVID TOWNs.
Unpon arrival, the facility was packed (yea like a zoo). They give me a bunch …
Dr. Town’s is awesome this was my 1st appointment at New office very clean, staff was nice n helpful.
Dr. Town’s took time to help address all my concerns regarding my medical …
I went for a procedure, and I was told when I made the appointment I would be taken in right away, but I waited 25 minutes. I did arrive 5 minutes early, but this wasn’t early enough. I had to leave to go to work. I had my rescheduled …
When I first started at this office it was ran by a different MD Burns which was awesome your meds matched your problem. Now there’s a new MD Towns that had me GI threw a bunch of test that that all came back negative so he then decided he …
This office is great.. I had the pleasure of seeing Samantha the emt she told me step by step what she was doing made me comfortable as I am afraid of needles. Thx Samantha your the best. The Nurse Sam was also good at what he does.. Lastly …
My girlfriend lives in a lot of pain, with herniated discs in her back that actually flatten her spinal cord in some places, and disc degeneration in other places. She was getting okay care (not great) until they brought in a nurse …
I would give 0 stars if I could
First apt yesterday and they called in wrong prescription I tried to call all morning no answer very unprofessional
Who is Dr. Towns? I’ve only seen NPs in that office. Mandy Neblett is very nice and knowledgeable, as are most of the medical assistants and front office staff. Unfortunately, Mandy only sees new patients now. Not all nurse practitioners at …
Mandy is the best doctor I have ever seen!!! She is very knowledgeable in the genetic disorder I have!! She works with you and gets to know you!!! Her bedside manor is impeccable and I would recommend her anyone and everyone!! Thank you Mandy for everything you have done and are doing for me!!!!!
Sun pain management is taking real good care of my mother. They have helped my mom get rid of the pain that she has been having for years. Since I have a refferel to go to pain management I decided to go with sun pain management but it has …
Horrible. First appt, which lasted maybe 15 minutes, and definitely the last. I have a lower spine full of cysts, which means that the pain can be specific or diverse. The doctor told me to point to where the pain is. I have an old shunt …
I have been a patient at sun pain management for about a year now and for the most part its been good. UNTIL I met or was treated by a P.A with the initials B.F. She was rude, argumentative, and down right disappointing as a medical …
Sun pain management is a great place to come and get your treatment!! Tre staff are fast friendly and efficient!!! Alex is very friendly and makes sure you have a good experience!!! Thank you Sun Pain Management for the great care
Bonita Jones is an excellent practitioner. She has been attentive to my spouses changing healthcare needs and educated us on how to deal with her conditions. She always has a smile and makes my spouse feel valued as a person as well as a patient.
By far the worst doctors office I’ve been to. I’ve tried calling them countless times no one ever answers the phone. The place if filthy, you’ll need a shower when you get home. The staff is friendly enough and the doctor was ok the first …
Was reffered here by my R.A doc because my pain levels were getting worse. From the moment i saw the very unprofessional and assuming “doctor” i knew i was in for a horrible visit ,between saying i dont have R.A ,to saying my depression …
The nurse’s at this place torment people that are in horrible pain and treat people like drug addicts. One doctor helped me by prescribing pain killers which helped but my follow up appointment turned out to be with a nurse that really …
Dr. Towns, In my personal opinion is very experience and highly qualified in pain management. Dr.D.Towns now has a lovely new office in pleasant Surprise, AZ. His team at the office in Surprise, are kind and very helpful, polite and …
RUN. My husband has been a patient at this facility for over a year. He has had numerous urine drug screens “UDS” at the facility. Our health insurance preferred lab as stated on our insurance card is Sonora Quest. They have always sent …
My first visit last month was with Mandy she was wonderful my second visit was with Dr. Amy and that was awful, she’s trying to detox me over a 30-day period and I’ve been on pain meds for over 11 years, I normally get 120 oxycodone a …
Repeat patient & this place has the goal of taking away all meds, forcing injections & upselling you on costly procedures that don’t work for everyone but they insist that they are the best thing since sliced bread, ha! Check the background …
I was a patient here for about 3 months they discharged me because I wasn’t filling my prescription properly. ( I couldn’t afford one of them) so they send a letter just 2 days before my appt. In that letter they said that they would …
I saw Dr towns and all he did was rush me he touched my back for two seconds and decided ointment is what will be most helpful. BUT he chose to not see my mris and xrays to see that I have a serious injury and it should be treated as such. …
Before I chose Sun Pain mgnt I read many reviews some good some bad so I decided to give them a chance and personally I don’t see where the bad reviews come from, I had an incredible experience it started out with the girls up front they …
This is the worst experience ever for me, i did everything expected of me & im way worse than before. My doc was profiling me & stereotyping me, because i was in control of taking my meds. Any doc would have been happy the way i did my …
I’ve had an incredible problem with billing!! They do not return calls, not even to the insurance company when they were attempting to pay after billing allowed charges to compile without notification to my fiance nor his insurance Co! Now, …
I woke up in middle of my procedure which required several people to restrain me long enough to get more sedation. when I woke again I had pain so bad that I began to cry. I was sent home with bruises already beginning to show and very …
Staff at this facility are EXCELLENT! 😀😀😀My wife and I had to find a new Pain Management office when the dr we were going to decided to close his business here & leave the area. With the Back Stimulation machine now in our lower back & …
This place is one of the worst doctors offices I have ever been to. Nurse Bonita is the only professional there, she is amazing and the only reason why I stayed with them for so long. Dr. Knighton who is no longer there was also amazing. …
Worst place ever! Occasional wait times of up to four hours. They don’t call to tell you your appointment has been cancelled (you have to show up to find out, then no Dr., no medication). They won’t pick up the phone if you have an issue, …
Annette is the worse provider at this office! She judges you by the way you look and age etc. She doesn’t care whether you are or are not in pain and what your situation is. Please take my advice unless you want to be in pain and suffer …
The only positive professional person’s in this office is Dr. Towns and the Nurse Practitioners that I have seen. This new location they are at is HORRIBLE and the rest of the staff treat you like super rude and unfeeling to your needs. All …
This is the most poorly run medical office I have ever encountered. I have never seen a staff that has a visible disdain for their patients, it is amazing. I have worked in the healthcare industry for nearly 25 years and can tell you that …
BONITA BEWARE OF BONITA
She the most unprofessional Nurse that they let play doctor I’ve ever come across. I’ve been going to this clinic for the last 5 years. Mandy is a Saint and …
Update. 7/13
I was dropped as a patient. It was my misunderstanding about recreational/medical marijuana. I have a learning disability and was pressed to sign their …
Front office is a clown show. They called and confirmed my appointment twice, and somehow managed to get the wrong appointment time when I showed up. I heard at least one other patient with the wrong appointment time while I was here. …
I’m always in pain they have changed my muscle relaxer a few times my gabapentin a few times but wont change anything else
Updating my Post. We have been clients of Sun Pain for more than 4 years. Still highly satisfied and cared for. NP Ryan and all staff treat us professionally and quickly. When I leave a message they respond in 24 hrs or sooner. Truly it is …
I have TMJ and other chronic pain. I am 23 years old. Looking at reviews I was kind of nervous to go in but I’ve had nothing but pleasant visits here. Staff is nice and accommodating, they immediately got me scheduled for nerve injections, …
If I could I would give zero stars cause Ryan don’t deserve any. Had an appt this morning via zoom with a doc Named Ryan. His bedside manner sucks. He was in a hurry to get off of the call didn’t care what I had to say. Tried to tell him …
You people are truly awful. A word of advice for future patients: RUN.
I went in for a pain block (injection) for my wrist. I thought nothing of the …
This will be one of my last appointments here I have been at this clinic for more than 2 years and I was late by 10 minutes guess what? I have been waiting for over a hour to be seen I have just been diagnosed with lymphoma so I don’t have …
At this point, I don’t think they even deserve a star!! I’ve been attempting to schedule an appointment, but I have yet to receive a call back. I have even stopped by their office, which by the way, is open from 730 to 430, Monday through …
If I could give zero Stars I would. Mika Should not be answering the phone. She was so abrupt, abrasive and Down right mean. She called me Because I left a message on the administrators phone to file a complaint About Sue H. Who refused To …
I’ve been going to Sun Pain and everyone is very nice and hard working. My Doc is kind, courtesy and actually listen to what I say. She also cares about my mental state as well. I appreciate them all. Thank you.
My refill date was 6/14, it is now July 1st. I have called them for two weeks now to get my pain meds refilled. I have been without for two week! They told me they don’t care because I missed my appt on 6/7 but because my husband passed …
I wish I can get one star. I came in and told him I was extremely dehydrated when I was asked to give it a urine test. I was told to go sit in the waiting room or somebody will be calling me I sat there for over 25 minutes and nobody came …
I’ve been going there for over a year now, and it’s been a blessing to me, everyone is nice, I get my pain meds, I receive injections in my lower back, I just got one May 8 & they did a great …
I would give a 1 star for pettiness but I can’t do it because that would be disrespectful to Mandy and Bonita who have been great sources of information and kindness to me. I was recently dismissed for losing my cool due to their …
After much soul searching I have decided to leave Sun Pain Mgmt. I have been going there for a few years now and have always been treated with kindness and respect. However, things have declined in the past 3 months. I usually get a …
I absolutely love this office. Been coming here for years. Once you find a doctor who really cares and listens to your complaints, you stick with them right? I know they can only do what the law allows for but they do more than most PM …
This place is horrible it’s dirty it stinks the front office employees have no idea what they are doing have the worst attitude and they never answer the phone. Please read all of the reviews and make the smart decision and do not begin …
I had a procedure at Sun Pain today. I had the best experience. Alex , who put my IV in and helped get me prepared was a superstar! I love the people and all their positive attitudes. If you have to go to pain management pick Sun Pain Management. It will be the best experience! Thank you Alex and everyone as the clinic!! ❤️
I am a patient and have been so impressed with this pain management practice that I am actually going to apply for a job there. I have worked in the healthcare field for several years and I am always impressed with the care and compassion I …
If I could leave 0 stars I definitely would this place is an absolute joke they do not care for their clients they only care about making themselves look good! They just created more pain, then no treatment. what is the point in taking care …
I had seen the same pain doctor for over 10 years. So when I had a change in insurance I could no longer see him. I was referred here by my new pcp. First new patient appointment was long and I was very skeptical. Not what I was used to. …
This Place should not be open legally. I was literally Turned away and treated as if I was a drug seeker. …
A complete waste of my time. They never followed through with any of the referrals i was supposed to get and there is zero communication between the random P.A. that sees you and the staff who you speak with on the phone. Susan does not …
I have been dealing with a very bad back and chronic fractures in my feet for years. Just before the pandemic I had to move away from Colorado and my PCP that I’d been seeing for 5 years. Since then, I have had to seek out new providers. …
I have been going here for a very long time. NEVER an issue. They have taken great care of me. And what’s in my best interest. Thankful for Sun Pain
I went to Sun Pain Management and will never go there again I only went there twice and was talked to like a child for asking to use the bathroom which I was informed that the bathroom was for patients only considering that my appointment …
Nurse Ryan allen brady said, His license is more important than my health and well being!!! Would not listen, was rude and Very discriminatory towards me. The only thing these people manage is their bank account!!! I’ve been going to …
I have been coming here for about 9 years & have to say I have seen wonderful changes since they moved. OMG ‘BEFORE’ they moved there were men on the street outside the clinic asking what Rx you got in one breath & in the next breath …
Do yourself a favor avoid this place like the black plague. In fact they are more likely to leave you hanging out to dry in agony. I came here to avoid a spinal fusion guess what not a single person here treated me with respect spoke to me …
I was referred for pain management by my PCP due to RA & L4/L5 damage at the beginning of 2022. My experience was quite disappointing. I was assigned a prescriber who would never read the notes from the last session to prepare for the …
I love the people who work at Sun Pain Management from the minute I walk in until I say see you soon 😊 the receptionists are so polite,and can answer most of my questions if they can’t they will figure it out and fix it. …