Established in 1944, Proulx Oil & Propane is a provider of products and services in the alternative energy market. It offers propane, fuel oil, kerosene, diesel fuel, biofuel and marine diesel.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
| Friday | 7:30AM to 5PM |
1 Simons Ln, Newmarket, NH 03857
Great service !
Very customer friendly.
Helpful and respectful, satisfied with service.
Awesome Company, reccomend highly.
I know the Proulx family and they are kind caring and super nice people
We are on automatic delivery and have been out of fuel and calling for 13 hours with below zero temperatures and children freezing…with no response at all
In a word – TERRIBLE. Run away. If I could give negative feedback I would. And unfortunately they dragged Bourque Oil down with them by association.
Excellent customer service and dedicated to safety and quality.
Recently has ordered inspection and repair services. Both visits were professionally performed on time and with high quality.
Unreliable and shady. Extremely rude customer service. Late and behind on deliveries. One star is too much – if I could give zero stars I would.
Stacy, Art, Steve and Todd are wonderful to work with! I would recommend Proulx to anyone! Thank you guys for being awesome.
they are always willing to work with you. I went through a hardship and they were understanding and helpful..I used them for over 13 years.
This will be our second year with Proulx, last year we were very satisfied with our service and plan on continuing for years to come.
Horrible place to get your propane. They have no one to service boilers and can’t recommend anyone that will actually call you back. Now my boiler is out on the coldest night of the year. Chalk me up as a former customer.
I won’t do business with Proulx anymore due to their dishonestly. I do not trust their drivers and will give my business to a propane company I have used in the past that I trust.
Customer service in my opinion was horrible, ya propane delivery was quick but tried having a generator hooked up and connected and was the worse experience and took forever so I decided to go with a diff company after the many excuses they …
If I could give 0 stars I would. The have unfair and illegal business practices and will charge you fees you never agreed to. Steer clear!
We have only been a customer a few months but we have found them to be very easy to deal with. They are friendly and eager to help. So far the service has been excellent.
“Proulx has been my fuel provider of choice for 20 years since I moved to my home in Rye. The team at Proulx make me feel appreciated! ”.
After a power outing in Derry NH we called Sean Murray he was great in helping through face time getting things going for us with the generator for the heat, very helpful.thank you so much mr. Sean Murray. .Victor
This company is the worst I have every delt.with I’m disabled I can’t afford automatic delivery. I’m on fixed income .they just came today took my regulator .so me and my 4 yr old child have no heat tonight on a cold night in november. They …
I really wish I did NOT have to leave this company ANY stars. They DO NOT deserve even 1!!!!!!!!!!!!!!!!!! Tanks are placed illegally. They took money out of my account when I don’t have them anymore!!!!!!!!!!! $127.50 I could have used …
I find it very helpful to be able to check the amount of propane left in the tank. Proulx monitors it and they send a truck out to refill it when it gets low., which is convenient and worry free.
Ask any question and CS will put you on hold and blast an annoying jingle, so DO NOT call on headphones. Also, you are forced to buy an entire fill of propane, even if that is 3 years of use.
WHAT does autofill mean to you? To me it means reliable service delivery on a schedule. Called customer service for status of AUTOFILL delivery before the “winter storm” & Proulx is still a no show. Numerous calls :result in same excuse …
Didnt really like them when I jad them on my lcondo complex, and aftet letting my tank run down and wanting to charge me $100 for a leak check Im discontinuing usong them as a provider…. Mainly because they identified my tanks meter as defective and left it that way for months without saying a thing.
I found it necessary to leave a review for this company. I have been struggling with my current propane company for years. The customer service I received from Mandy was amazing. I am not even a current customer with this company and she …
We have been customers for 4 years. I cannot and will not complain about their propane delivery.
However, as for their service side….I grade it an “F”. I will not go into …
On the phone they told me once my new account was processed they could deliver in two weeks. The following day received an email with a completely different story with no clue when they could deliver. Sure, its a crisis and demand is up, but zero integrity from the start is not a winning strategy to get new customers.
The customer services I received in today’s storm was admirable. Rob and Sean were two of the nicest service techncian I have ever met. They had to worked in terrible conditions of todays noreaster and went above and beyond to make me feel …
I switched my propane provider to proulx a few years ago and have had nothing but the best experience from the first phone call to start the switch the customer service is great as well as the pricing. I would definitely recommend anybody looking into either switching providers or starting a new account to give proulx a call.
Came home from vacation to a cold house. Checked tanks that were empty. Called emergency service and was immediately called back by Stacy. Set up for delivery that evening as it was a Sunday. Angel arrived, did a safety check and filled our …
This will be my 3rd winter with Proulx. From the installation of our propane heater to delivery when I call. They are always friendly and helpful. Great company great customer service.. Thanks Proulx..
They make almost everyone pay some sort of deposit. They can’t explain fees at all. They can’t read a meter correctly. Also one month say I use 4 cf then the next 40 cf with no change in usage actually my heat was off for three days so …
Steve the Technician was on time, came well prepared, installed our new water heater. Very nice and neat, cleaned up the area. Everything looks and functions perfectly. Very impressed!
miss billing, up charging, lack of customer service, lack of customer contact when necessary for installs etc.
Inherited proulx tank with house never signed a contract and had to pay a $200 deposit for tank because we do not use credit ever , pay cash for just about every thing even house.. So we switched companies ,old tank still had 20% fuel a few …
EDIT TO ORIGINAL POST=Bridget in the office escalated my issues and concerns to the Real Manager, unlike Mandy, who shouldn’t be in a management position, Bridget should be in her position. Anyway, the manager apologized for the issues I …
We have had an excellent experience with Sean Murray and Proulx Oil since we have moved into our new home. Sean has been extremely attentive, kind and has gone WAY above and beyond anything we could have expected. He even left the …
When my husband and I realized our tankless water tank had “tanked” with no hot water timing couldn’t be worse. We were having 19 guests for Thanksgiving and expecting house guests. I couldn’t imagine how we were going to pull this off. My …
The customer service person I spoke to on the phone was very helpful. He gave me pricing and explained all my options in a friendly and respectful way. I needed an emergency propane delivery for our home hat we purchased only a few months …
customer service has been great, answering all our questions since we are new customers and new to the area.
I’ve been using Proulx at three different residences for nearly 10 years. I started with them when another company insisted I needed to spent thousands to replace older equipment. Proulx found a way to safely and affordably upgrade the …
We called Proulx to deliver oil to us, and because we are a new customer they needed to inspect the tank. No one was home but they were hiven access to the oil tank. We ordered 150 gallons and prepaid it. A reciept was left which stated we …
Service people did not know how to work on our new system. Service person was watching YouTube videos to fix it. Had several labor charges when nothing was done to the system at all because the person didn’t know what to do. Got charged for …
Horrible customer service since day one. the ladies in the office are sooo rude when you have questions!! Theyre auto fill is useless.. you have to call and practically beg for a fill before a storm. After 3 years or rude customer service …
I’ve used Proulx for almost two years now and have never had a problem with them. They came pretty quickly for initial setup and deliveries have never taken more than three days from requesting fuel. My only gripe is that I cannot view …
Nothing but friendly, professional service so far! As first-time homeowners, my husband and I weren’t sure which fuel company in the area to do business with when we needed our first delivery and heating system inspection this fall. We’re …
As a new resident to New England from California, I was introduced to propane as the fuel that would be needed to heat our new build home. In California we had no choice, we had one service provider for both gas and electric and the …
I am 82 years old. Proulx sent a letter stating I am not using enough propane and were going to take my tanks….with MY paid propane in it!! They didn’t have the right to so I didn’t respond. They came when I wasn’t home and took them …
We’ve been customers (and now it feels like victims) of Proux Oil and Propane for 6 years. We moved into our new home and had our full system checked out for Propane (a 150 gal propane tank… which was MORE than what we needed) and Oil. …
In the middle of our last official heat wave my whole house A/C decided to stop putting the drain water outside the house and started dumping in in my cellar! I called Proulx and within 2 days the tech was here to diagnose and fix the …
I’ve been a Proulx propane customer for over 7 years now. I appreciate the excellent service I have received over the years. And it’s always nice to work with a local provider, not the big chain. Support local business. In one instance …
Not what they used to be. We’ve been customers for 12 years and in the last 5 or so customer service has tanked. Lets start at the beginning shall we? …
Thank you thank you thank!! Fast and friendly service after my water heater failed Christmas morning. Water heater was fixed fast! Tech respected our home and cleaned up after repairs. it was like they were never here. Much appreciated. This is why we have used Proulx for over 22 years.