Tokyo in a piece of medical equipment to be repaired it has been approximately 1415 weeks still have not heard from them I’ve asked twice to have someone give me a call and let me know what’s going on still no phone call not very good customer service
There rude and want you to purchase there items and not use your insurance. They make it so difficult for you. Now I understand why they are poorly rated.
This place is the worst they over charge and say the insurance company set the fees which is not correct. Go to walgreens or order items online much cheaper and you don’t have to deal with rude people on the phone.
I’m using them because I have to breathe but their customer service is terrible. They have to remember that their customers don’t know how to use the equipment, and don’t know the terminology and they need to learn how treat customers like actual people.
TRASH works here and TRASH runs this place. Why they haven’t closed down for their unprofessionalism is beyond me. There’s no respect because Reading doesn’t respect latinos. Because these people are racist and classless. But isn’t it funny …
Always very helpful. Some of the people are friendlier than others, but nobody has been rude. Then again, I think the key, is I’m always very nice and respectful to them. Great service and good equipment.
Friendly service they have just about everything you. Would need for your medical needs they also have a CPAP supplies person to reach you and help you get fitted for the right mask or nose piece they can even mail out your supplies they have electric chairs wheel chairs shower chairs and canes and walkers
They got me out of a real jam. I was traveling and had forgotten parts to my nebulizer. They stayed open and waited for me to get there on a Saturday evening. Great service (including directions) and they had exactly what I needed.
Very rude an unfriendly. Not willing to help. I recommend In-Home Medical Supplies on Lancaster Ave right off by-pass. They go out of there way to help. They even delivered my wheel-chair at no cost to me.
I don’t like this place I would give them zero stars if I could , I think they are all about money and don’t have the patient’s best interest (I truly believe they charged the insurance company and myself for the same bill ) the insurance …
They don’t try to help you get the right mattress, they sent me a mattress that is to high I can’t get in or out and told me they won’t give me a 3 inch mattress the staff is rude they are not professional. This company only cares about the profit they get from insurance company
We recently needed to rent some equipment and not only found exactly what we needed at Superior Oxygen but found the staff (particularly Val) to be not only very knowledgeable but extremely helpful and always courteous. I would not hesitate to do business with this company again.
An employee named Valerie laughed in my mother’s face and with other employees when she came in with a request for an extra large heating pad. She humiliated my mother, showing complete lack of dignity and respect. She said an extra large …
Superior Oxygen is excellent. They show they care through their patience with me and know their business. I had been to 2 other stores that didn’t know what they were doing and treated me badly.
Terrible billing process. Took nearly 5 months to receive an initial bill, which took them nearly a month to mail after it was invoiced. A month later they are sending past due bills (19 days after if was printed) when it was paid weeks …
I would never recommend this company. Terrible experience. Terrible customer service in handling issues. Get conflicting stories from each different employee. Raul Driggs is very rude to work with. The owner Tom told us one thing and then other employees tell us a whole different story. Just overall horrible experience
Its really a shame that they have really rude people working to serve patients! This woman named Amanda is so ignorant and always has an attitude everytime she picks up the phone. If you don’t want to be there then get the hell up out of …
Like any city that doesn’t have respect for its residents, there are owners who are complete trash with likeminded employees. It’s a shame so many people rely on this place while being treated like garbage. These people are the worst kind …
Dr. Ordered me wheel chair on Monday May 22,told it was out for tomorrow’s delivery which would have been Tuesday May 23, called late afternoon still was told in truck. We waited till 9pm nobody showed up..called first thing Wednesday …
I have only in store experience; but, their staff always has been courteous and responsive. They were quick to attend to my needs and freely answered questions they were qualified to answer. I have literally no complaints and hope they remain in business for a very long time to provide for my specialized medical needs.
I had to get a wrist brace for carpel tunnel and my doctor sent me here. I was seen as soon as I walked in the door and there was only a short wait while paperwork was done and insurance verified. There’s plenty of parking out front and the …
I never realized how unusual it is to expect people to do their jobs. Went in to pick up wound care supplies near closing time and they couldn’t have been less helpful or more rude. No offer to help correct the prescription or even give me …
Horrible place filled with some of the rudest people ever. And Lazy as well. They waited until the last minute to tell me my script for supplies is no longer acceptable even though the insurance company passed that law weeks ago! Gone 6 …
THEY NEVER STOP SENDING BILLS. I have been receiving bills from Super Oxygen even though item has been paid off months ago. I went in and spoke to Billing person on 11/21/13 who wrote on bills for Oct, Nov, Dec, “VOID Paid in Full, dated …
I was sent to Superior Oxygen to pick up a APAP/CPAP machine that my neurologist had ordered for me. I will have to admit that my experience was much better than expected given the other reviews. All the staff including the person who …
Have been getting cpap supplies monthly for the past year. No complaints at all. Always very nice and professional. They bill my insurance and tell me when I need a new prescription.
As a home care physical therapist who often helps patients order DME, I have always found Superior to be helpful, courteous, and prompt with equipment delivery.
Extremely Rude Staff including the billing manager and whoever her “higher up” was.(who hung up on me) I had a question about a bill where they billed me for a product I did not receive from them. And even though it was their bill, they …
This place is horrible. Everytime I call they have attitudes and act like they can’t b bothered. My 18 month old needs pediasure cause she just won’t eat rite. I called in to get her refill and the man told me they didn’t have it and had to …
Rude unprofessional people. My Insurance company tried making a conference call with them TWICE – they hung up both times! They bill me – saying insurance won’t pay – when in reality they haven’t even filed a claim with the insurance …
I have been using this “company” in Lancaster for 1-1/2 years. Except for Demaris the respiratory therapist, I have received nothing but rude treatment by the staff. Today was the last straw – I had requested supplies 3 days ago and was …
Been getting my CPAP equipment there for a few years. Everything seemed ok, but rather awkward lobby set up. Out of the blue I receive a collection notice for $40 from something I must have purchased 2 months ago. If I did get a single …
My husband and I went in on June 12, 2020 to get a knee brace. Dory was knowledgeable about the products the company offers and was able to help my husband find the perfect brace. She was patient and professional and we had a pleasant experience.
Don’t deal with this company. I was told the pricing for renting equipment or purchasing and the gentleman Dan told me my insurance would cover. I now received a bill for $100 which is more than it would have cost to rent or purchase the …
Been using Superior for 5 years, usually deal with Tracy or Robert, both of whom are professional and extremely knowledgeable. Never had rude treatment from anyone, and not one billing problem. Remember the natural laws of customer service, for every online complainer there are hundreds of happy satisfied customers.
If I could give a zero I would. Terrible billing servive. Be careful they charged on my 1 date of service a certain amount. Then I got a bill for the same date of service a 1 more. You figure if they do this to multiple people that adds up.Do not use this company go somewhere else.
I was on the hunt for a walker accessory and called trying to verify stock. They did that and even gave me pricing over the phone. When I got there, I was greeted warmly and walked right over to the area I needed. Everyone was pleasant and I was in and out in under 5 min.
I utilize Superior for CPAP equipment and supplies. I have been using them for about a year now. Always great help! I was without insurance for some time and they showed me all my options. My supplies script was ending this month and …
I would not recommend this business to anyone. Extremely unprofessional how their business is run and no one knows what is going on. This business sends out “outstanding bills” in the mail with no detail or explanation for what the charge …
They called less than an hour before my appointment to reschedule because the person who was suppose wait on me didn’t show up for work. That’s incompetence beyond reason when you consider how long I’ve been waiting to get a cpap and how …
Went a few weeks ago; great service – took the time to explain options. The salesperson was very knowledgeable and courteous. Will be going back tomorrow
I was up here 2018 for the Jazz Fest forgot my CPAP mask and call there and they had my supplies that I need it I appreciate Amanda cambell help and the staff of Superior Oxygen medical staff I will order my parts from here for now on r from New Jersey thank you
Don’t be threatening the residents with the police and to have their vehicles towed, used your brains, anyone that parks there also pays to park there, mark your spots instead of being touching vehicles that don’t belong to you..
Been dealing with them for several months now never had a problem. Everyone been friendly to me and if I can’t get there to pick up my stuff my sister or nephew can get it for me with no problem.
Have always had a good experience with this place. I honestly feel half these reviews are blaming issues that the insurance companies caused, on Superior themselves. I never once have had an unexpected bill or a bad experience. I’ve been using my CPAP for over a year.
I have been dealing with this company for 5 years and I have never had any problem they have been wonderful but all of a sudden I have a problem with the CPAP and nobody wants to help and nobody wants to return my calls. Very terrible service all of a sudden for some reason
Awesome place!! The staff is BEYOND knowledgeable, well-trained, informative, accomodating, and SO friendly! They are also very efficient and go above & beyond to assist & take care of their customers! …
I have used Superior for all my CPAP needs and have never had an issue with staff. Parking is always available and staff are friendly and knowledgeable.
I had to call the office after my mom was placed in a home. I may have pushed a wrong button but somehow I got the owner. He was the sweetest man. I am very thankful for people like this in the world. We will continue to use them for our family’s medical needs!
Good
Service leaves room for improvement.
UNDERSTAFFED, OVERPRICED –INCREDIBLY DIFFICULT TO DEAL WITH THIS company…
Horrible rude and ignorant I’d rather die then Deal with this place ever again.the management sucks hope there gose under
PRICE GOUGING INDEED…CHECK AMAZON BEFORE YOU BUY HERE, EVERYTHING IS 3 TIMES THE COST OF ANYWHERE ELSE.
Awesome staff very helpful and courteous, I deal with Amanda who always goes out of her way to assist
Stopped billing ins. company for cluster headaches want you to pay for oxygen up front.
We have dealt with this place for my wife and my mother, and they were always professional and courteous
I am a mother of two. When one of my daughters started crying in the background, they put me on hold twice. Very rude.
Rude and extremely unprofessional staff. I would not recommend this place to anyone.
Tokyo in a piece of medical equipment to be repaired it has been approximately 1415 weeks still have not heard from them I’ve asked twice to have someone give me a call and let me know what’s going on still no phone call not very good customer service
was charged full list price for my daughter’s ankle stabilizer (2 times the on-line price) because of my “deductible”
Excellent customer service. Worked with me to create a payment plan for my unreimbursed insurance bill.
I buy my cpap equipment from them. There people are very knowledgeable and kind. Always willing to help me.
Have a great day!
There rude and want you to purchase there items and not use your insurance. They make it so difficult for you. Now I understand why they are poorly rated.
This place is the worst they over charge and say the insurance company set the fees which is not correct. Go to walgreens or order items online much cheaper and you don’t have to deal with rude people on the phone.
I’m using them because I have to breathe but their customer service is terrible. They have to remember that their customers don’t know how to use the equipment, and don’t know the terminology and they need to learn how treat customers like actual people.
TRASH works here and TRASH runs this place. Why they haven’t closed down for their unprofessionalism is beyond me. There’s no respect because Reading doesn’t respect latinos. Because these people are racist and classless. But isn’t it funny …
Always very helpful. Some of the people are friendlier than others, but nobody has been rude. Then again, I think the key, is I’m always very nice and respectful to them. Great service and good equipment.
Friendly service they have just about everything you. Would need for your medical needs they also have a CPAP supplies person to reach you and help you get fitted for the right mask or nose piece they can even mail out your supplies they have electric chairs wheel chairs shower chairs and canes and walkers
They got me out of a real jam. I was traveling and had forgotten parts to my nebulizer. They stayed open and waited for me to get there on a Saturday evening. Great service (including directions) and they had exactly what I needed.
Very rude an unfriendly. Not willing to help. I recommend In-Home Medical Supplies on Lancaster Ave right off by-pass. They go out of there way to help. They even delivered my wheel-chair at no cost to me.
I don’t like this place I would give them zero stars if I could , I think they are all about money and don’t have the patient’s best interest (I truly believe they charged the insurance company and myself for the same bill ) the insurance …
They don’t try to help you get the right mattress, they sent me a mattress that is to high I can’t get in or out and told me they won’t give me a 3 inch mattress the staff is rude they are not professional. This company only cares about the profit they get from insurance company
We recently needed to rent some equipment and not only found exactly what we needed at Superior Oxygen but found the staff (particularly Val) to be not only very knowledgeable but extremely helpful and always courteous. I would not hesitate to do business with this company again.
An employee named Valerie laughed in my mother’s face and with other employees when she came in with a request for an extra large heating pad. She humiliated my mother, showing complete lack of dignity and respect. She said an extra large …
Superior Oxygen is excellent. They show they care through their patience with me and know their business. I had been to 2 other stores that didn’t know what they were doing and treated me badly.
Terrible billing process. Took nearly 5 months to receive an initial bill, which took them nearly a month to mail after it was invoiced. A month later they are sending past due bills (19 days after if was printed) when it was paid weeks …
I would never recommend this company. Terrible experience. Terrible customer service in handling issues. Get conflicting stories from each different employee. Raul Driggs is very rude to work with. The owner Tom told us one thing and then other employees tell us a whole different story. Just overall horrible experience
Its really a shame that they have really rude people working to serve patients! This woman named Amanda is so ignorant and always has an attitude everytime she picks up the phone. If you don’t want to be there then get the hell up out of …
Like any city that doesn’t have respect for its residents, there are owners who are complete trash with likeminded employees. It’s a shame so many people rely on this place while being treated like garbage. These people are the worst kind …
Dr. Ordered me wheel chair on Monday May 22,told it was out for tomorrow’s delivery which would have been Tuesday May 23, called late afternoon still was told in truck. We waited till 9pm nobody showed up..called first thing Wednesday …
I have only in store experience; but, their staff always has been courteous and responsive. They were quick to attend to my needs and freely answered questions they were qualified to answer. I have literally no complaints and hope they remain in business for a very long time to provide for my specialized medical needs.
Staff unfriendly. Customer service is lacking most definitely.
I had to get a wrist brace for carpel tunnel and my doctor sent me here. I was seen as soon as I walked in the door and there was only a short wait while paperwork was done and insurance verified. There’s plenty of parking out front and the …
I never realized how unusual it is to expect people to do their jobs. Went in to pick up wound care supplies near closing time and they couldn’t have been less helpful or more rude. No offer to help correct the prescription or even give me …
Horrible place filled with some of the rudest people ever. And Lazy as well. They waited until the last minute to tell me my script for supplies is no longer acceptable even though the insurance company passed that law weeks ago! Gone 6 …
THEY NEVER STOP SENDING BILLS. I have been receiving bills from Super Oxygen even though item has been paid off months ago. I went in and spoke to Billing person on 11/21/13 who wrote on bills for Oct, Nov, Dec, “VOID Paid in Full, dated …
I was sent to Superior Oxygen to pick up a APAP/CPAP machine that my neurologist had ordered for me. I will have to admit that my experience was much better than expected given the other reviews. All the staff including the person who …
Have been getting cpap supplies monthly for the past year. No complaints at all. Always very nice and professional. They bill my insurance and tell me when I need a new prescription.
Superior Oxygen & Medical Supply has to be one of the worst companies I have ever had the (dis)pleasure of doing business with. …
As a home care physical therapist who often helps patients order DME, I have always found Superior to be helpful, courteous, and prompt with equipment delivery.
Extremely Rude Staff including the billing manager and whoever her “higher up” was.(who hung up on me) I had a question about a bill where they billed me for a product I did not receive from them. And even though it was their bill, they …
This place is horrible. Everytime I call they have attitudes and act like they can’t b bothered. My 18 month old needs pediasure cause she just won’t eat rite. I called in to get her refill and the man told me they didn’t have it and had to …
Rude unprofessional people. My Insurance company tried making a conference call with them TWICE – they hung up both times! They bill me – saying insurance won’t pay – when in reality they haven’t even filed a claim with the insurance …
I have been using this “company” in Lancaster for 1-1/2 years. Except for Demaris the respiratory therapist, I have received nothing but rude treatment by the staff. Today was the last straw – I had requested supplies 3 days ago and was …
Been getting my CPAP equipment there for a few years. Everything seemed ok, but rather awkward lobby set up. Out of the blue I receive a collection notice for $40 from something I must have purchased 2 months ago. If I did get a single …
My husband and I went in on June 12, 2020 to get a knee brace. Dory was knowledgeable about the products the company offers and was able to help my husband find the perfect brace. She was patient and professional and we had a pleasant experience.
Don’t deal with this company. I was told the pricing for renting equipment or purchasing and the gentleman Dan told me my insurance would cover. I now received a bill for $100 which is more than it would have cost to rent or purchase the …
Been using Superior for 5 years, usually deal with Tracy or Robert, both of whom are professional and extremely knowledgeable. Never had rude treatment from anyone, and not one billing problem. Remember the natural laws of customer service, for every online complainer there are hundreds of happy satisfied customers.
If I could give a zero I would. Terrible billing servive. Be careful they charged on my 1 date of service a certain amount. Then I got a bill for the same date of service a 1 more. You figure if they do this to multiple people that adds up.Do not use this company go somewhere else.
I was on the hunt for a walker accessory and called trying to verify stock. They did that and even gave me pricing over the phone. When I got there, I was greeted warmly and walked right over to the area I needed. Everyone was pleasant and I was in and out in under 5 min.
I utilize Superior for CPAP equipment and supplies. I have been using them for about a year now. Always great help! I was without insurance for some time and they showed me all my options. My supplies script was ending this month and …
I would not recommend this business to anyone. Extremely unprofessional how their business is run and no one knows what is going on. This business sends out “outstanding bills” in the mail with no detail or explanation for what the charge …
They called less than an hour before my appointment to reschedule because the person who was suppose wait on me didn’t show up for work. That’s incompetence beyond reason when you consider how long I’ve been waiting to get a cpap and how …
Went a few weeks ago; great service – took the time to explain options. The salesperson was very knowledgeable and courteous. Will be going back tomorrow
Do not go here. Rude staff, inattentive manager, and they are super disorganized. Do yourself a favor and just use another store in the area. …
I was up here 2018 for the Jazz Fest forgot my CPAP mask and call there and they had my supplies that I need it I appreciate Amanda cambell help and the staff of Superior Oxygen medical staff I will order my parts from here for now on r from New Jersey thank you
Don’t be threatening the residents with the police and to have their vehicles towed, used your brains, anyone that parks there also pays to park there, mark your spots instead of being touching vehicles that don’t belong to you..
Been dealing with them for several months now never had a problem. Everyone been friendly to me and if I can’t get there to pick up my stuff my sister or nephew can get it for me with no problem.
Have always had a good experience with this place. I honestly feel half these reviews are blaming issues that the insurance companies caused, on Superior themselves. I never once have had an unexpected bill or a bad experience. I’ve been using my CPAP for over a year.
I have been dealing with this company for 5 years and I have never had any problem they have been wonderful but all of a sudden I have a problem with the CPAP and nobody wants to help and nobody wants to return my calls. Very terrible service all of a sudden for some reason
Awesome place!! The staff is BEYOND knowledgeable, well-trained, informative, accomodating, and SO friendly! They are also very efficient and go above & beyond to assist & take care of their customers! …
I have used Superior for all my CPAP needs and have never had an issue with staff. Parking is always available and staff are friendly and knowledgeable.
I had to call the office after my mom was placed in a home. I may have pushed a wrong button but somehow I got the owner. He was the sweetest man. I am very thankful for people like this in the world. We will continue to use them for our family’s medical needs!