At Sun East, we take pride in exceeding the financial needs and service expectations of our members, staff and community.
| Monday 9AM–4:30PM Tuesday 9AM–4:30PM Wednesday 9AM–4:30PM Thursday 9AM–6PM Friday 9AM–5:30PM Saturday 9AM–12PM Sunday Closed |
4500 Pennell Rd, Aston, PA 19014
Great Job!!!Anthony Utomi
Great service, so patient and know exactly his job. he walk me through the whole process. I appreciate you, I’m 100% the happiest customer. Great job Anthony Utomi, you are the best
Great information Thank You
I am very satisfied with my visit today Anthony Utomi helped me out a lot today he’s very professional and he really educated me on how to protect my account he definitely deserves 5 stars
great experience
Great experience
Horrible customer/Phone service
Very beautiful Place with great customer service
Love there service everyone there are very nice
Great banking, drive thru needs improving
Wonderful customer service
Everything is fast and the people are so nice.
Been with them since I was a teenager and never had a reason to go anywhere else. Now both my kids are members.
One teller Friday morning?
I feel very bad today with customer service in branch upper Darby to deposit my check. Tlr: 0097
I really like this Credit Union but its been the third time i have called and someone has been very grumpy. Not sure why…..
Most arrogant and disrespectful member services “director” I’ve ever encountered on the phone (if someone answers your call).
Been with them since I was a child when my parents opened my first account for me. Only thing that stinks are their hours during the week and especially on the weekends. Very difficult to get there
This bank is horrible, they constantly have issues with they’re system and won’t let you withdraw your money, but are still willing to take deposits. No help for the consumer at all.
Wonderful costumer service and trusted care of your money . So happy with my ten plus year membership !
This credit union offers the worst telephone customer service ever. Specifically Dawn and Donna. They are rude and do not know what they are talking about! I have been with this credit union for over 30 years and never experienced anything like it!
I’ve been a member here since 1994 and have nothing but good things to say!! No fees, no hidden charges, it’s one of the best banks!
Lost title in the mail, after we paid the vehicle off. Not accepting responsibility for such, very polite- but zero accountability for sending the title via mail with no tracking information. And now no title.
Had an issue with fraud and it was taken care of quickly. The people that I worked with were extremely helpful and pleasant to deal with, and the problem was resolved in 2 days. Thank you again!
Aston operation staffs needs to treat everyone with respect no matter their race or color. Great people at the top management but lower levels needs more training on the way they talk to people.
Awful web site, phone service is poor, they need help!
This credit union is garbage! After dealing with your RUDE tellers today, I will NEVER walk into another SUN EAST CU again!!
Credit unions are better than banks. Always takes forever at the drive through. Plan on long waits.
How long would you or should you wait for anyone to pick up the phone? 20 minutes, 30 minutes… Still waiting for a representative to pick up!!! Clients do not have this much time to wait.
I do really like sun east federal credit union but their branches need teir own direct phone numbers I called the 800 number and the 610 number to get to the aston branch I have to dial an extension just to get a voice mail and hope they call us back when we’re available all of us aren’t computer savvy it takes away the personal touch
Calling by phone takes too long, recommend going in person
Great customer service. Dawn was extremely helpful with my problem and addressed all the questions I had. Very thankful she and sun east was able to help me! Recommend this bank to anyone due to their convenient banking and customer service.
Anthony was very helpful and explained everything to detail.
Have been waiting in line at the drive through for 18 minutes. The teller is taking on average 10 minutes per customer. Either use more tellers or hire faster ones. 14 minutes of my wait was at the speaker. So I wasn’t waiting for anyone in front of me. There were not even a lot of cars in line. Just slow service.
I called on Tuesday with an issue I’m having and the woman said she would call me back and guess what, its Thursday and still no call back. Needless to say I’m not happy
Had a great experience.with Connie at the Springfield branch, that’s the one to see. Helped me lower my rate on an auto refinance to 6.69%, and I don’t have the best of credit. Explained everything in detail. Nothing hidden. And for some …
I’ve tried to leave reviews on Yelp and the BBB and I’m being blocked from sharing my experience with Sun East for some reason. My original complaint is missing from the BBB… its against my rights to have them removed.. but what can i do …
Horrible experience with a used car loan at this bank. They held onto tax payment on the vehicle for 4 years…4 years and never bothered to send the check to me via mail. I had to call the precious loan holder, because they wouldn’t, to …
Extremely helpful with both matters I brought to Anthony.
Would give zero or negative stars if it were possible. This institution is the worst of the worst. 3.2 Stars for a very good reason. First they habitually use Debit Resequencing to maximize overdraft fees. Caught them countless times trying …
We were helped by Anthony who was great! A seamless experience.
This is the worst bank I ever dealt with I can’t wait to refinance my loan they make it almost impossible to make a payment online or over the phone. Horrible.
Horrible customer service in branch and over the phone! They make too many mistakes I don’t know from where start! I made a payment for my loan and ended as my credit card payment?!! I wanted to give a cero stars because I been dealing with this nightmare since March!!
Terrible customer service at this branch. Stick with Springfield, never had an issue. Bridgette Zell didn’t feel the need to reply to any of my emails. Had to call the generic help line to finally get a response on my loan – since I wasn’t …
This place is a joke. Trying to open a estate account for my dad I have all the paperwork needed verified by my tax attorney only for then to tell me it still isn’t good enough. Than make it a hassle when I want to close out my membership. …
Fantastic experience! The service was amazing and the people there are so nice.
Needed Medallion signature guarantee and Steve was very helpful doing these for me. Also notary seals.
I visited Springfield locations today since its the closest to me, I wanted to take advantage of the special offer they are promoting until April 30th, there were 2 tellers I stopped at the first one and she directed me to go to the other …
I had a great and fast experience with Anthony. I have also had a great experience in the past.
Anthony was very professional and accomodating to me. He is an asset to your company
Sun east stinks all change counter machines broke, Chichester change counters broke in all establishment, 202 an 322 broke, Aston broke, at Christmas time, called an got a bull. it 😑answered. I save my change, sad answered I got an they hung up. …
I do most of my banking on the phone and it goes very smoothly with no issues. They’re slogan is “striving to be your hero”
By far the worst bank in my life history 1st problem I had was I paid them for a service that service was totally overlooked I was give a apology and given one excuse after the other on how and why it happened there Mistake should have …
I Have been a member of this bank since 1994 and have only had one bad experience with this Credit Union
But when I went to the office and showed them where They made a Mistake they …
I am so thankful for Suneast fraud department for their fast notificaton of miss use of my card. Also Thank you Anthony Utomi for you assistance this morning.
Always amazing experiences. Quick, easy and the job is done! One and only bank I’ll ever use
I’ve been a member for at least 15yrs. Asked for them to waive a NSF charge as a courtesy to long time member. They can’t do it! Gonna ask anyone who may to pull their accounts and close them. It’ll take me a few months with auto payments …
Best rep I ever had! More than helpful. A pleasure to work with. His name was Anthony Utomi
Thanks so much Anthony Utomi, for me you’re an intelligent and a very helpful banker. I’m deep grateful for getting me through this process with a high degree of professionalism.
Anthony Utomi was an extremely wonderful service member. He is very friendly, patient and knowledgeable in the loan process. Thank you Anthony
Anthony was great he handle the service with speed and care he let us know all the available options we had and any offers that we available. Excellent service
Can’t pay my bills with my own money in my checking account. I’m being charged late fees and my credit score number is going down all because of Sun East freezing my money account for no apparent reason there’s something very wrong with this credit Union.
I had an amazing experience and was very pleased with the treatment and hospitality I received from my representative Anthony Utomi, he was very informative and took his time to explain everything to me.
Anthony was awesome. Great customer service. He was a pleasure to work with. He also smelled really good(great cologne).
Anthony Utomi was very helpful opening my new account. He explained everything thoroughly, helped me navigate the online banking and assisted me with added security for my account.
The wait times to speak with anyone when calling in are absolutely ridiculous. I was just on hold for 35 minutes, then chose the option to leave a message at which point I was disconnected without being able to leave one. There’s no way …
Sun east online banking is horrible. An unusual activities is going on my account and I am calling them for answers no one is picking my call. I will wait on the waiting list for over 2 hrs and the call will just dropped. The work at home …
I was pleasantly surprised with the special treatment I got with Anthony Utomi. He was wonderful. He not only helped with my problem, but explained n helped me with secure lock. He was awesome. Great employee. Thank u , Denise Cerrone
Had them for years and this year it has declined so much. I’ve had to get over 5 new debit cards due to their fraud system consistently shutting off my card. Phone service is not that great either I’ve had one woman who turned it back on for me the others said they can’t.
Anthony Utomi was an such an incredible help to me! He was patient and diligent and got everything fixed with my account. I will definitely be going back to see him specifically if there is ever another issue.
Horrible customer service
It was a shame. That used to be
a great bank and now I have issues all the time. Same with my family …
Hello ALL
I took out a home equity loan July 2021 verified my address a number of times. I have been charged an address fees $15.00 even before the loan. Brought it to …
I wouldn’t recommend this bank due to the wait times and lack of knowledge. I’ve called many times and have had to wait on the phone for 45+ minutes, especially when the dial back options are disabled, only to be met with someone on the …
I had a very good experience with representative Katelyn Wilson. She was very patient with me and also gave me good options to take for the future with Sun East. I’ve been a member since 1995. The people I’ve dealt with have always been …
Not a horrible bank but they need to hire some tellers because the waits are horrible ! It’s insane, they have one person working a 3 lane drive thru and wonder why it takes an hour to get to the front of the line. You know they are making enough money.