I don’t think I’ll be going back to this location, after one of the tellers not only made it obvious that I was inconveniencing her but also lied to me — pretty awkward feeling as a customer..
The absolute worst bank ever. Don’t even consider using them. Unless you like terrible service and no benefits. Why anyone would bank at this horrible institution is beyond me.
I just wanna say how great this place is! Patrick went above and beyond to get me financing on a car. I would Definitely recommend this place to anyone, and everyone!😁 …
Don’t waste your time. They’ve been a constant headache the last year and half. I closed my accounts and they couldn’t even do that right and now because of their mistake I have to go in person to fix it because they won’t do it over the phone.
I went to this location to refinance they told me you can applied online I applied online and they Email me after 2 weeks they asked me to send some documents I sent them and I am still waiting for almost one month for my application. Incredible !!!
Only issue I’ve ever had wasn’t even their fault, it was a communication error on the insurance company’s side; Justin went out of his way to contact the insurance company and make sure the problem was fixed, which took a huge weight off of my shoulders. Thank you, TCU!
I will NEVER use TTCU ever again! Not only are they rude, they don’t pick up and I’ve been on hold forever. They deactivated my account for no reason and I’ve been left for 3 days now without any way to get to my funds!!! Do NOT recommend whatsoever!
Service is terrible. Cannot call the bank and talk with an individual without spending one to two hours on hold. This is unacceptable! Will be moving accounts to a different bank where our time is truly valued.
Literally was on hold multiple times, multiple people, for 30 minutes – all to “verify” a card for Apple Pay! The worst part was, each of the 2 people I talked to, each send me back to the person I had already spoken with at card …
I would give 0 stars, but can’t. I took out a car loan to refinance in 2016. In June 2018, my car was totaled. They received a payment for all but $318.00 left on the loan because of the deductible. I was waiting on my deductible to pay the …
Fantastic experience! I went in there just to get a simple savings account, and the branch manager Holly took the time to explain the Checking accounts they have, so i got one of those too. In addition, they also got me an incredible rate …
If you have a savings or checking account with TTCU and it remains dormant for a few months they simply give the money to the State of Tennessee! I was flabbergasted when I went in today to close my accounts and was told they had been …
There’s been no catastrophes at least. But they have hours that don’t work great if you’re not retired and are very behind on technology. They also don’t have a 24-hour ATM or any kind of ATM outside that you can deposit checks into, which …
Get ready to wait forever. I’ve been going here for months and there is almost always just one teller working at a time- which is frustrating because there could be up to two other tellers behind the counter, but their stations are closed. …
Horrible experience it has been over a year and a half I still cannot get the paperwork for my house paid in full. There is Always an excuse the bank branch manager is not there he’s off today he’s on vacation we will mail it to you and we …
I’ve been a customer for almost 30 years, dealing almost entirely with the Knoxville location which has been great. Recent interactions with the main office in Nashville have been very poor. They allowed a single $1000 check to be processed …
I hate this credit union so much. I have been using them for over 2 years. It has been a nightmare. Cannot log in. Getting fees that the Knoxville branch will not return. I had to use the main branch feature. Tellers are rude, especially in …
The worst bank I’ve ever used. The tellers are always rude, their technology is outdated and their overall customer service is terrible. Take your money elsewhere.
The customer service is generally pretty good. But if you need to finance or refinance a house and your checking account is not with TTCU, it is NOT worth it.
Not being able to pay your mortgage online or on the app is a major deal …
My family and I have had a very positive experience with Tennessee Credit Union. We refinanced our mortgage through TCU, and aside from getting a better deal than I could find anywhere else (interest rates, fees, term of loan, etc.), the …
As with many financial institutions, you’re gonna have moments of frustration with your bank or credit union. However, TTCU has done an incredibly good job meeting those moments and succeeding in resolving them for me on many occasions. …
Just not happy with the service anymore. If you do bank here make sure you get here early, It takes forever to get anything done. Also don’t bother using the drive through, It’s just for aesthetics at this point.
My mobile deposit of my payroll check was rejected because I was told I needed more money in my account than the amount of the check. Not only that but no one from the credit union bothered to call me to tell me it was rejected. When I …
Called to request a payoff for a customer, and the rep gave me instructions which was unclear. I then asked her to repeat it and she was very rude. I then politely said thank you and asked for her name she hung up on me intentionally. I …
TTCU has gotten progressively worse every year, and I’ve been a member for going on 10 years. The mobile banking app is incredibly buggy, and they lose your login information constantly. You can’t log in and then get locked out without …
I cant express enough how much I love (yes love) this credit union. I have been a member for over 25 years and would talk to Denise and Barbara about mortgages and they were always patient and answered my questions and gave me outstanding …
Rude staff
2 weeks for a replacement card is ridiculous.
Nice fast and friendly tellers
The hold times are to long. They treat long time customers really bad.
Not customer friendly at all
Great I love it it’s my best tn Credit union
Currently still on wait: 32 minutes… but just a moment I keep hearing and my time is valuable lol..
I don’t think I’ll be going back to this location, after one of the tellers not only made it obvious that I was inconveniencing her but also lied to me — pretty awkward feeling as a customer..
Excellent service and very professional. I use this credit union as my satellite bank and have enjoyed the service for years.
Bad customer service. Do yourself a favor and go to cornerstone down the street where they appreciate you better. They have bad ratings for a reason.
The absolute worst bank ever. Don’t even consider using them. Unless you like terrible service and no benefits. Why anyone would bank at this horrible institution is beyond me.
I just wanna say how great this place is! Patrick went above and beyond to get me financing on a car. I would Definitely recommend this place to anyone, and everyone!😁 …
Don’t waste your time. They’ve been a constant headache the last year and half. I closed my accounts and they couldn’t even do that right and now because of their mistake I have to go in person to fix it because they won’t do it over the phone.
I went to this location to refinance they told me you can applied online I applied online and they Email me after 2 weeks they asked me to send some documents I sent them and I am still waiting for almost one month for my application. Incredible !!!
Only issue I’ve ever had wasn’t even their fault, it was a communication error on the insurance company’s side; Justin went out of his way to contact the insurance company and make sure the problem was fixed, which took a huge weight off of my shoulders. Thank you, TCU!
Excellent customer service. I had several transactions today after a long day at work! …
I will NEVER use TTCU ever again! Not only are they rude, they don’t pick up and I’ve been on hold forever. They deactivated my account for no reason and I’ve been left for 3 days now without any way to get to my funds!!! Do NOT recommend whatsoever!
Service is terrible. Cannot call the bank and talk with an individual without spending one to two hours on hold. This is unacceptable! Will be moving accounts to a different bank where our time is truly valued.
I always enjoy visiting the credit union. Today, especially, because Iris was exceptionally engaging and nice. It was a very pleasant visit.
Literally was on hold multiple times, multiple people, for 30 minutes – all to “verify” a card for Apple Pay! The worst part was, each of the 2 people I talked to, each send me back to the person I had already spoken with at card …
I would give 0 stars, but can’t. I took out a car loan to refinance in 2016. In June 2018, my car was totaled. They received a payment for all but $318.00 left on the loan because of the deductible. I was waiting on my deductible to pay the …
The best in comparison to other credit unions. I have been able to increase my credit rating by having all my bills sent on time using TTCU.
Fantastic experience! I went in there just to get a simple savings account, and the branch manager Holly took the time to explain the Checking accounts they have, so i got one of those too. In addition, they also got me an incredible rate …
If you have a savings or checking account with TTCU and it remains dormant for a few months they simply give the money to the State of Tennessee! I was flabbergasted when I went in today to close my accounts and was told they had been …
There’s been no catastrophes at least. But they have hours that don’t work great if you’re not retired and are very behind on technology. They also don’t have a 24-hour ATM or any kind of ATM outside that you can deposit checks into, which …
Get ready to wait forever. I’ve been going here for months and there is almost always just one teller working at a time- which is frustrating because there could be up to two other tellers behind the counter, but their stations are closed. …
We’ve been banking with the TTCU since it had a branch at Tennessee Tech.
Always been a good experience. Our car loan was the easiest transaction ever in my adult life. No surprises, no problems.
Horrible experience it has been over a year and a half I still cannot get the paperwork for my house paid in full. There is Always an excuse the bank branch manager is not there he’s off today he’s on vacation we will mail it to you and we …
I’ve been a customer for almost 30 years, dealing almost entirely with the Knoxville location which has been great. Recent interactions with the main office in Nashville have been very poor. They allowed a single $1000 check to be processed …
I hate this credit union so much. I have been using them for over 2 years. It has been a nightmare. Cannot log in. Getting fees that the Knoxville branch will not return. I had to use the main branch feature. Tellers are rude, especially in …
The worst bank I’ve ever used. The tellers are always rude, their technology is outdated and their overall customer service is terrible. Take your money elsewhere.
The customer service is generally pretty good. But if you need to finance or refinance a house and your checking account is not with TTCU, it is NOT worth it.
Not being able to pay your mortgage online or on the app is a major deal …
My family and I have had a very positive experience with Tennessee Credit Union. We refinanced our mortgage through TCU, and aside from getting a better deal than I could find anywhere else (interest rates, fees, term of loan, etc.), the …
As with many financial institutions, you’re gonna have moments of frustration with your bank or credit union. However, TTCU has done an incredibly good job meeting those moments and succeeding in resolving them for me on many occasions. …
Just not happy with the service anymore. If you do bank here make sure you get here early, It takes forever to get anything done. Also don’t bother using the drive through, It’s just for aesthetics at this point.
Do not use ttcu unless you love the phrase “sorry there’s nothing I can do”
My mobile deposit of my payroll check was rejected because I was told I needed more money in my account than the amount of the check. Not only that but no one from the credit union bothered to call me to tell me it was rejected. When I …
Called to request a payoff for a customer, and the rep gave me instructions which was unclear. I then asked her to repeat it and she was very rude. I then politely said thank you and asked for her name she hung up on me intentionally. I …
TTCU has gotten progressively worse every year, and I’ve been a member for going on 10 years. The mobile banking app is incredibly buggy, and they lose your login information constantly. You can’t log in and then get locked out without …
I cant express enough how much I love (yes love) this credit union. I have been a member for over 25 years and would talk to Denise and Barbara about mortgages and they were always patient and answered my questions and gave me outstanding …