I made an appointment with them a month ago for an ultrasound for my wife and they said that they will call me a day prior to confirm and tell us how much liquid she needs to drink prior to the ultrasound, but they never called and when I …
called to update a wrong address in billing and they were completely rude and terse,inplying that it is my responsibility to go to the post office and report this. they keep sending a former tenants bill here n I have returned to sender …
I had a $9.00 balance which SDI apparently tried to mail me a statement ONE time and it was returned by the post office (I have NEVER had an issue with mail so I don’t know why that would be). They did not send a follow up letter nor try to …
Very helpful the receptionist was exceptionally Attentive.
They are kind they are polite it was great experience.
They also coordinated with my other facility to get all the paperwork they need …
I am beyond baffled as to why our pediatrician would refer us to this place for a toddler ultrasound. The tech had absolutely zero idea how to work with a child. I am so irritated with how she handled the situation. She seemed completely …
A family member was sent here for a test. The receptionist was rude. Patients are treated as if they’re on an automobile assembly line, very impersonal and uncaring. The blood pressure monitor didn’t work and no one cared. The test …
Cancelled a much needed appointment the day we were scheduled for it. Had waited weeks for this appointment. Unapologetic and unhelpful when they called to cancel it.
On hold to schedule an appointment is HOURS long and when prompted to leave a message the mail box is FULL! So after an hour wait I lost my queue and now another hour on hold and they are close to close time!
I came to this place twice in one week and my experience was the same! Sadly the patient care /service needs to be improved. The front staff was not friendly, and not welcoming at all! They were short with patents and ignorant ..
My 2 stars are for the technician who was really great!
Called to make an appointment. After holding for 26 minutes a lady answered the telephone. She asked my name & birthdate. Placed me on a “short” hold. 17 minutes later, she’s still not back on the line. Pffft.
Went at 7am to have my follow up x rays after bilateral tibia surgery with external fixation.
Front desk with the worse customer service: cant get me the images so i can …
Waited on hold for MORE than an HOUR. Was 52 minutes before a representative picked up, she took my name and DOB, then placed me on hold for another THIRTEEN minutes (telling me she had to manually input my information because they recently changed systems). NOT optimistic about how the scan will go
Horrible customer service. 45 min wait time to schedule appointment, then you go in the office and the front desk staff are incredibly rude. Unfortunately, I’ve been there twice now in one week and both times the rudest front desk staff. …
I have literally been on the phone nearly 2 hours to make an appointment. It took them an hour and 45 minutes just to answer the call then they put me beach in hold while they “found” the orders. I was on hold for another 20 minutes before they came back to schedule me. But they were very nice.
Waited on hold for 2 hours to schedule an appointment. I’m not exaggerating. Associate picks up, can clearly hear me, pretends she can’t and hangs up. So I wasn’t able to schedule anything after being on hold for 2 hours. I refuse to use …
Rude receptionist
In and out in less than 40 min ezpz
Slow service
Great place with friendly staff but a little long waiting
Staff is not good, and why pay for parking??
Totally, the place is uncomfortable.
Quick, kind and always pleasant. Thanks, SDI, for being so gentle with my mom – and me!
Great place. Efficient, warm, courteous front office and technicians, in and out in 15 minutes.
Worst location I’ve been, the receptionist are rude not even try to act nice and definitely will not come again here I mean ever again!
The WORST. Do not use, they bill you instead of your insurance company….very unethical in my opinion.
They are very good. and helpfull. But my doctor didn’t like it he wants me to go to Escondido maybe he has a contact with Escondido radiology .
I made an appointment with them a month ago for an ultrasound for my wife and they said that they will call me a day prior to confirm and tell us how much liquid she needs to drink prior to the ultrasound, but they never called and when I …
called to update a wrong address in billing and they were completely rude and terse,inplying that it is my responsibility to go to the post office and report this. they keep sending a former tenants bill here n I have returned to sender …
I had a $9.00 balance which SDI apparently tried to mail me a statement ONE time and it was returned by the post office (I have NEVER had an issue with mail so I don’t know why that would be). They did not send a follow up letter nor try to …
Very helpful the receptionist was exceptionally Attentive.
They are kind they are polite it was great experience.
They also coordinated with my other facility to get all the paperwork they need …
I am beyond baffled as to why our pediatrician would refer us to this place for a toddler ultrasound. The tech had absolutely zero idea how to work with a child. I am so irritated with how she handled the situation. She seemed completely …
If I could give zero stars, I would. They are the slowest. They left me waiting for an hour. I would never recommend this place to anyone.
Horrible customer service. Waited on hold for 35 minutes and then was cut off. Had to start all over again. On hold for an additional 40 minutes.
A family member was sent here for a test. The receptionist was rude. Patients are treated as if they’re on an automobile assembly line, very impersonal and uncaring. The blood pressure monitor didn’t work and no one cared. The test …
Cancelled a much needed appointment the day we were scheduled for it. Had waited weeks for this appointment. Unapologetic and unhelpful when they called to cancel it.
On hold to schedule an appointment is HOURS long and when prompted to leave a message the mail box is FULL! So after an hour wait I lost my queue and now another hour on hold and they are close to close time!
I came to this place twice in one week and my experience was the same! Sadly the patient care /service needs to be improved. The front staff was not friendly, and not welcoming at all! They were short with patents and ignorant ..
My 2 stars are for the technician who was really great!
Called to make an appointment. After holding for 26 minutes a lady answered the telephone. She asked my name & birthdate. Placed me on a “short” hold. 17 minutes later, she’s still not back on the line. Pffft.
Went at 7am to have my follow up x rays after bilateral tibia surgery with external fixation.
Front desk with the worse customer service: cant get me the images so i can …
Waited on hold for MORE than an HOUR. Was 52 minutes before a representative picked up, she took my name and DOB, then placed me on hold for another THIRTEEN minutes (telling me she had to manually input my information because they recently changed systems). NOT optimistic about how the scan will go
If your doctor refers you here ask for a referral elsewhere! Somewhere that WONT INJURE YOU. …
Horrible customer service. 45 min wait time to schedule appointment, then you go in the office and the front desk staff are incredibly rude. Unfortunately, I’ve been there twice now in one week and both times the rudest front desk staff. …
I have literally been on the phone nearly 2 hours to make an appointment. It took them an hour and 45 minutes just to answer the call then they put me beach in hold while they “found” the orders. I was on hold for another 20 minutes before they came back to schedule me. But they were very nice.
Waited on hold for 2 hours to schedule an appointment. I’m not exaggerating. Associate picks up, can clearly hear me, pretends she can’t and hangs up. So I wasn’t able to schedule anything after being on hold for 2 hours. I refuse to use …