At The Manor Association we specialize in managing all your HOA property management needs. It’s no secret why Manor has gained the reputation as the best property management firm in the Bay Area. Not only is our entire team local, our services are also completely in-house. That means you get 24/7 customer support from people who actually care about your community — because we live here, too. Plus, we utilize state-of-the-art technology to quickly address our clients’ needs. Your homeowner association simply can’t beat the quality our property management services or technological capabilities offer.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
1800 Gateway Dr Ste 100, San Mateo, CA 94404
Quick response and resolved the problem easily.
Very understanding with a problem I had yesterday.
Luis was great
Very cooperative when trouble arises
Great service. Professional personnel.
Great team to work with!
THE WORST HOA. I wish there is an option for no start.
Good quality service!
Thanks Debi for your quick response!
Fast response and great interactions.
Has been a very nice company to work with.
Kristin Amarillas is excellent at what she does.
Stephanie Alves has been very helpful.
Luis Chim responded immediately to our request. Thank you, Luis.
Luis Chim is professional and very responsive. Thank you
Super quick reply and great experience with Micah Burns!
Very quick and thorough response from Luis Chim – awesome
Goes beyond the call of duty to be helpful. Much appreciated.
Micah Burns was professional, helpful and timely in response.
Applauding PEGGY CHAVEZ for her prompt and professional service.
Micah Burns handled my request very efficiently.
Luis Chim promptly helped me with a request. Thanks.
Luis Chim was very professional and responsive.
As usual, Nikki Moyal has been a welcome help with my requests. Roger Kuns
Micah Burns is quick responding and explain everything for us to make clear, thanks a lot
Responded quickly and completed my request without issue.
very impressed. rapid replies to emails.
Tiphanie Bradford has been prompt and professional with her help.
Kristin was very responsive to my request for information. Professional in every way!
Always quick and professional services from Luis Chim. Really appreciated.
Thank you very much Luis Chim for your prompt response and getting my situation resolved.
Thank you Mr.Luis Chim with quick response to my
questions, great service from him.
Tiphanie was very professional and responsive. Overall a great experience!
Great experience, Luis Chim is super fast with our request.
Micah Burns at the Manor Management is very helpful and quickly response to my requests.
Tiphanie Bradford was very quick in responding to my request for info.
Thank you so much to Kristin Amarillas for being so helpful today with all my questions about The Gardens!
Kristin Amarillas is very professional, responsive and helpful…a pleasure to work with!
Leslie Fonte responded promptly to my query related to HOA.
My property is managed by them. The manager Micah Burns always give me prompt response and I appreciate their help.
Micah Burns was very responsive and performed our request in the timeframe that was promised.
Peter D. Helped me sorted out something that a lengthy email exchanged couldn’t! Thank you so much, Peter D!
Leslie Fonta was very helpful with handling my issue and setting up what needed.
What can be done to improve response to
simple maintenance requests to Manor at
Tidelands in San Mateo?
Very pleased with The Manor Association! The Manor staff is knowledgeable, helpful and professional in its support of our community association.
Luis Chim, was extremely quick responding to my concerns. Resolving my problem in a clear, and simple way that I could easily understand…and on we go go😷 …
Tiphanie Bradford Responded within hours with a work order # for my tree trimming request.
Lewis Chim went above and beyond to provide a statement that I needed quickly. I was very pleased with the professional response.
Leslie helped provide good information about the remodel materials. Very professional!
Luis always responds quickly with my request, and I so appreciate this team’s effort to my community.
Leslie Fonte was very responsive and helpful in coordinating a clubhouse reservation on my behalf.
Special thanks to Luis Chim, who was super helpful and responsive to my inquiry about HOA statement.
Micah Burns has been very helpful and professional. Quick response and very easy to work with.
Luis Chim was very responsive to my request. Thank you, Luis, for the great service you provided.
Special thanks to Stephanie Alves, who responded super quickly and helped me request new keys and resolve issues.
I had a problem and sent an email to manor. Luis chim quickly solved this problem in a few couple of minutes. It is very helpful and responsive!
I’d like to give Stephanie Alves a five star for the prompt response and very useful information. Thank you Stephanie for your professional service!
Debi Powers has been phenomenal! Kind, professional and very fast in the answers. A real pleasure working with Debi!!
Leslie Fonte was helpful in getting our request approved and was overall very responsive.
Micah Burns is very efficiency. He is very responsive and professional. Thank you Micah.
Miss Salves did everything she could to help me. I could not have asked for any more cooperation. She knows her jobs well.
I have found the responsiveness of Manor Association to be good to excellent. I especially want to note Joe Senft who is professional and helpful.
Tiphanie Bradford responded to my service request promptly and professionally. The matter was resolved overnight. Thank you!
I am writing to express my gratitude to Micah Burns.
So attentive, responsive, efficient, timely. Pleasure to deal with.
Tiphanie Bradford took care of my issues quickly and professionally, i am pleased with her service.
Micah Burns @ the Manor Management has been a great help all these years, he has been very responsive, and extremely helpful with providing all the information and clear instructions we could not ask for more!
Micah Burns is efficient. He is fast responding to my request and accomplish it on the same day. …
Kristin Amarillas has done a great job of assisting me in a difficult situation! I really appreciate the assistance she has given me.
Leslie responded really fast to an urgent request for permits and support. Permits arrived within a few minutes.
I just started using the new portal and already had some problem with login – Luis Chim responded quickly and was able to help me.
Micah Burns helped me with our moving inquires and set up our moving date quickly. Good services
Good Service. Just talked to Client Service agents, Tiphanie and Peter, it only takes 10 minutes to get all the documents from them.
Was very pleased to get a prompt response to my inquiry regarding pest control from Tiphanie Bradford @ Manor Client Services.
Tiphanie Bradford responded promptly with my work order now I can feel safe and secure. Thank you!
Leslie is always helpful in all my queries! Two thumbs up!
Very professional and responsive service by Luis Chim, often replies to email and requests within a few mins or hours.
The Manor Association’s contact, Leslie Fonte helped us with a key issue quickly and completely.
I was confused how to get access to HOA portal. Jeremy Saaverda and Luis Chim was very supportive and helped me solve this issue.
Micah Burns is very efficient,quick to answer emails and get things done.I appreciate his eagerness to always help and is the best asset that manor has working for them
Leslie Fonte has been very professional in helping us reserve the clubhouse at our complex a few different times.
Dear Stephanie Alves:
Thank you for all of your help with Atherton Place associated with Mb”s late payments. I have been working on this for the past several Months. Your are the …
Leslie Fonte was very timely and helpful in her response to me regarding a request for a visitor pass.
Thank you Tiphanie (Bradford). You were of help to resolve the problem the owners here were having with the laundry machines, especially considering it was during the Christmas week. Thanks.
Outstandingly prompt. Clear explanation in response to my questions. I’m impressed! My contact was Louis Chim
Dr. Jack Kollmann
The manor is helpful since they have a lawyer who is familiar with HOA type laws. They are extremely friendly when you have to contact them for any issues. As with any other PM, associate turnover is frequent.
We just bought a unit at The Gardens and had some questions about keys to common areas, etc. Stephanie Alves got back to me very promptly, and answered all my questions and all affirmatively!!! : )
Micah Burns is always very responsive and helpful. He is my go-to person whenever I have HOA related questions.
Stephanie Alves was super helpful! We’re new to HOAs and really appreciate all of her help with our endless questions!
All of the managers I work with at The Manor are professional, knowledgeable, and considerate. They always keep the best interests of clients in mind. As a vendor, they are wonderful to work with.
Lily Li and Luis Chim were both quick to respond and very helpful in getting my HOA payment issue resolved.
Debi Powers helped me with my request. She was friendly and kept in contact with me until my request was fulfilled. I appreciated her level of service.
I recently have a couple of communications with manor, every time I got timely response, especially Micah Burns sitting on top of things, it made me feel comfortable in a not perfect world!
I’ve been getting Micah and Manor’s help for quite a few occasions, each time, they’re very responsive and try their best to help or give me suggestions. I truly appreciate Micah and the team’s help!
Manor is very easy to work with and very professional. Tiphanie was very helpful and provided excellent customer service. Would recommend Manor.
Luis Chim responded super quickly and got everything set up for me very quickly. Pleased with the speed of response and no-nonsense help in setting our portal up.
You should take a look at the reviews of Manor Association on Yelp. Tons of 1 star ratings. And yes, you call them, leave a message, and they DO NOT reply. It is that great. And then, all of a sudden, you will see a spectacular 5 star, blow …
Luis chim explained my concern about auto-pay in a timely manner. i recommended his service.
I had an issue with the way that some payments had been applied on auto-pay, and Luis Chim took care of the problem for me in a very timely manner. Thank you, Luis!
Micah always does a great job for us. He is very responsive and knowledgeable. We value having Micah as a partner.
Having Micah Burns as the first point of contact, especially as a new resident, is a great experience. He is responsive and trully professional.
Special thanks to Lily Li for her prompt, precise and complete information!!
It is WONDERFUL to experience this level of professionalism and efficacy where clients don’t have to agonize you find answers!!
THANK YOU LILY!:)
Thanks to Micah Burns and Joel Martins to answer my moving-in questions promptly. You guys are awesome. Highly recommend the Manor team!
As a new owner, community manger Stephanie Alves is very kind to explain the HOA details. I am very thankful my problem getting respond and processed.
Micah Burns is very responsive to email and very detailed in answering our questions. He is always polite. We are extremely pleased with the level of service he provides.
I’ve been involved with the Manor Association for now 3+ years. I feel with as many companies under this Association they do a great job and always and respond within a timely fashion. Thank you Manor Association for always taking responsibility for my condo!
Responsive and professional HOA service. Leslie Fonte helped me with community keys, super quick 1-week turn around time.
When Manors association’s employee made mistake, they didn’t say sorry. When you asked them questions, they’d let you wait at least one week and they still won’t answer your questions. …
I corresponded with Ms. Lily Li and she was very prompt in her answers. Always get a positive outcome with Manorinc. Emailed and got an answer the very next day.
I spoke to Peggy Chavez about a request I had and she was extremely helpful in the matter. She was pleasant, accessible, responsive and supportive. Thanks Peggy!
I recently sent in the annual notice of address, as requested by the HOA. Peggy Chavez took care of the notice right away and was very prompt in communicating the status. Thank you, Peggy!
Stephanie Alves was efficient and quick to respond to our query which we emailed her on May 18, 2022. Thank you, from JP.
Micah is THE BEST! She always follows through …and keeps me from being stressed. We are very lucky to have Micah working for Manor & Associates!
This is a rating for Kristin Amarillas, our new Property Manager at Manor. She is responsive, takes initiative and is knowledgeable about HOA issues.
Rinita G. is very responsive with our front gate keypad issue. At my request, she gave my cell # for repair person to call. After replacing the keypad unit, repair person called me and informed me everything is working properly. Thank you!
Nikki Moyle responded very quickly to my email request. She address my issues directly and professionally. I am a new resident and we are off to a great start.
We had an issue in the building and I asked for the Manor Association’s help. Tiphanie Bradford, who works there, responded very quickly with creating the WO and addressing the issue. Thank you, Tiphanie!
So many things can be said. The staff is rude and unwilling to work with residents. It’s their way or the highway. If you call with a problem they make it sound like your the problem. Used to be a quiet neighborhood until they hired a …
Luis Chim at Manor Property Management was efficient, pleasant, prompt and friendly. Great customer service!
Thanks for the quick response, Tiphanie Bradford! This was my first request, and I love it already! keep up great works!!
Worked with Stephanie Alves and she helped with addressing several questions over the phone. It only takes 15 minutes and several urgent issues were addressed.
I reached out via email to get access to the HOA portal. I got a super quick response from Luis Chim and Bruno Woo who were able to resolve my issue. Thank you!
Micha Burns handled my emails and calls with professionalism and was very responsive. He stuck with me until my issue was resolved. Excellent service.
I am glad to have Micah Burns (@ the Manor Management) as my first point of contact. He is very helpful and quickly response to all of my questions.
I’d like to express my sincere appreciation to Lily Li for her prompt and professional help today! Lily sent me the requested HOA statement right after our conversation over the phone. Thank you so much, Lily! –Huimin Zhang
Micah Burns was very quick to respond to my inquiries about 2 HOA questions. He is always pleasant and thorough.
Luis Chim was very helpful in answering two questions that were important. He took time to call me as I am in another part of the country without a way to get information otherwise. I appreciate the help.
Rinita G. is very courteous and responsive in responding to community service requests. My community had an issue with a street light going on and off at 10-minute intervals. This particular lighting issue was difficult to troubleshoot. …
I have worked with Jeff Chin on several properties. He is highly responsive and leaves no loose ends untied. Jeff is a consummate professional and approaches his work with enthusiasm.
Jeff was friendly, informative and welcoming….appreciate as a first contact and made me feel comfortable in learning about the HOA. Look forward to working with The Manor Association and with Jeff in the future. …
There was an issue about late payment due to my account settings, but Manor gladly refunded back the late fee and helped correct my online portal settings in an expeditious manner!
I had difficulty logging on to website, so sent out email. In a matter of a couple of hours, Luis Chim responded back with the required information to allow me to logon and reset things. Thanks Luis!
Appreciated the expeditious response to a safety and security-related issue. Tiphanie Bradford representing The Manor Association was efficient and professional; following up with immediate communication confirming the problem would be handled.
The Manor HOA have very wonderful term, always give the fast and detail response. manager Kristin Amarillas is the best one, very helpful with my questions. …
I have personally lived in an association that had a previous management company that never responded and the outside of our whole condo looks terrible. We switched to The Manor Association about a year and a half ago and I am very pleased …
Micah Burns and Tiphanie Bradford responded quickly when I reported a mouse body in the bottom of the swimming pool. They immediately issued a work order to remove it, and I saw a nice and clean pool next morning.
Ever since the previous manager of the our property left, the service quality has gotten terrible. I sent them an email regarding a service request in september, and never got any acknowledgement that they ever knew that I had sent them a …
High turnover of HOA managers. Some fair, some poor. I had one replaced for use of an obscene word during a public monthly meeting. Recently the vice-president informed me that he was muted for 20 min. during a BOD only “emergency” meeting on Zoom. Seriously…what is with THAT???
Its great to partner with The Manor Association. For all my queries as a homeowner , their team responds with urgency. Particularly like the responsiveness of Elaine Duane over there.
I needed a temporary parking permit for a house guest arriving the
next day. I contacted Leslie Fonte just before lunch, and she had my
permit ready before the end of the day. Great service!
STEPHANIE WAS HELPFUL AND INFORMATIVE! Unfortunately, she is a messenger and had to use extra customer service to justify–a few illogical processes that a board member requires that make NO sense.
Jeff Chin is very responsive to HOA needs and quick to take action and follow up on matters. We look forward to our continued great relationship with Jeff.
When I needed a ballot to vote on HOA investments, I contacted the Manor Association and they quickly responded. I’d like to call out Louise Fonte for her rapid response and professionalism!
Micha Burns is responsive and professional. Whenever I have questions regarding my client’s Harbortown homes, he is timely in his research which makes it so much easier on the owners. Thanks!! Bobbi
Elaine Duan from Manor is very professional and responsive. Her help to our HOA is fantastic! Her quality of work is excellent. That’s why I am giving rating 5 out of 5.
Ms. Stephanie Alves of Manor Association did a great job in resolving my tenant’s parking lot situation at 1919 Alameda de Las Pulgas. …
Luis Chim responded immediately to my email request to stop monthly HOA fees debited from our account due to sale of our unit at Park Atherton Lake condos. His confirmation was greatly appreciated. …
Tiphanie helped me with getting the paint color for my parent’s condo door frame. I found her to be very helpful and responsive and professional.
I live in a community in Foster City that is managed by Manor Inc. and they have always had a very helpful when I have had to call in or need any help resolving an issue. There client services team seams to really care about getting you the …
Luis was prompt and straight to the point in resolving my log in issues. Thank you
Jeff Chin is managing Nazareth Plaza community. He is reliable, knowledgeable, good communicator and gets the job done as promised. I’ve been the president of the association for about 17 years and worked with numerous managers in the past but Jeff is very special with his skills.
I am a Construction Management Consultant and have always looked forward in working with Shannon Hoffman Hall of the Manor; Very Professional, Responsive, Detailed and Honest which is much appreciated and respected.
Kristin Amarillas came in at the last minute to facilitate the Zoom on a potentially contentious Town Hall for our association. Her professionalism set a great tone for the meeting and everything went smoothly in part because of her …
This was the best experience I ever had with reaching out to any management company. I sent an email about helping with billing and their rep, Luis Chim, replied right away with a follow-up and took care of what I needed.Thank you, Luis Chim!!!
As a general contractor working with management companies in the Bay Area I’ve learned that communication is key. Kristin Amarillas (The Manor Association) takes the time to answer my calls, respond to my emails and provides me with …
I spoke with Joe Senft about my key fob not working for the pool area on a 85 degree day. After voicing my frustration because it could “take an hour or 48 hours to fix after they were contacted”. He told me to “shut my mouth” because I was …
When there is a maintenance issue that needs taking care of there is no follow up. One needs to call and email daily. If you are one second late with your monthly dues you are assessed a late fee. BEWARE if your homeowners Assoc want to use The Manor
Had a billing question and Luis responded to me immediately & issue resolved. Excellent service! Thank You!
I was frustrated attempting to find the right persons using the phone menu by dialing in the persons first name and couldn’t get through until I dialed the operator. I ended up being forwarded to and actually speaking a Tiphanie Bradford …
Thanks to Tiphane and the maintenance crew at Harbortown for fast service on a small issue.
Jeff Chin is our HOA Community Manager, and he is super responsive and professional! I had few questions regarding the HOA policy and he was able to get back to me right away. Thank you Jeff!
Jeff Chin is Royal Oaks Property Manager and has done an amazing job since taking over this year. He is always prompt in returning our emails and communicates in a most pleasant manner
Manor overall is responsive and has some excellent employees.Those who cut to the chase quickly and understand the situation and the right ways to resolve things are a boon. Occasionally some go the easy route and I work to find someone who can make happen readily what we need. They’re there, you just need to land the right one.
Christa was very helpful in a copy of Rules and Regulations for our new tenant.
Thanks Christa!
The Manor Association and in particular Stephanie Alves are the best managers we have ever had in my decades of owning my condo. Stephanie responds very quickly, even during Covid, with efficient solutions. Many thanks to Stephanie and the …
Our HOA has been switched to The Manor Association last year. Micah Burns has been assigned to take care of our HOA matters. I can’t be happier to have him; he is responsive and on top of everything. I am very impressed by his dedication to his work.
Jeff Chin is our manager at 1000 Park Place and he has been excellent at his job, in particular since it has been during the terrible year of the Pandemic. We actually have not met in person yet due to the Pandemic, but we have had numerous …
The Manor Association was amazingly efficient. Micah addressed my issue within a matter of hours. He was extremely professional and efficient – excellent customer service. Thanks Micah!!
Manor took over the HOA duties from our previous HOA and for the most part, my interactions with them have been quick and responsive. Kristin Amarillas was very helpful in taking care of an issue with regards to my parking space, even though I submitted my request several weeks shorter than the requested submission date.
They are non responsive and condescending. Don’t return emails when promised. Talk over you. Play expert then say I’m not an expert. Which is it? Don’t waste your money on someone who doesn’t know your cc&r’s. They need help on the Davis Stirling act even though they say they know it in their ad.
Working with Stephanie Alves for the request is a real pleasure. She showed the great ownership and followed it closely with board members through the whole process and gave me update. Very professional.
After struggling with a previous unresponsive home owners association, we are delighted with Manor Association. Micah Burns helped us immediately with a problem, and was so responsive, professional, communicative and helpful. He solved our problem right away, and we are thrilled to have him as our point person. Thank you Micah!
I am a General Contractor who has done work for the Manor Association at many properties for the last 40 years.. I have worked with Jeff for the last few months and he has performed in a speedy and professional way that I enjoy working with. I hope this brings about a long time working connection… Noel Hayes – Hayes Construction
Owning a place can be a headache but Luis Chim made my experience an exceptional one. I had a ton of questions given it’s my first time dealing with a tenant along with a picky neighbor. Luis was always responsive and felt like he was very fair coming up with a win-win situation for everyone.
Stephanie Alves responded very promptly to all my emails while I was moving in as a new resident, and was able to get me set-up with the online portal super quickly. I have been very happy with the response time and professionalism from the folks working at this company.
3/4/20 The new Manor Association’s manager, Mark has been incredibly professional and responsive to my questions about a variety of . He is very friendly, polite, and patient; listening to me as though my concerns were the most important …
I would like to thank your company personnel at the customer services division, especially Tiphanie Bradford, for their excellent services. Tiphanie Bradford took care of all my queries in a jiffy. …
I have never been a huge fan of the Manor over the years of having them as our community management team. Their property managers manage too many communities to give any one of them the proper attention they deserve. This perception has …
Micah Burns has been quick to respond to queries related to our condo HOA issues. Micah’s joy in his job is evident in the way he treats owners with respect, responsiveness to requests, professionalism, and detailed follow through. Our hope is that Manor Assoc. is able to hang on to this talented individual.
I am writing on behalf of the Manor Association and my experience with Shannon Hoffman Hall.
I have had the pleasure of working with Shannon and The Manor Association for …
Almost a year ago, our board switched from Helsing to Manor Inc. Cannot begin to describe the difference in quality, professionalism, accountability, project management, and more. Night and day. …
Tiphanie Bradford in Plant Service was vey nice and responsive to my report on the problem caused by a plant next to the garage door. She placed the work order for me right away. Thanks Tiphanie! Hope the issue can be addressed very soon.
I would like to express my special thanks to Luis Chim and Lily Li, who responded very quickly and helped me solve my HOA payment for the first time. The staff in Manor Association is super responsive and professional.
Bruno was outstanding. I spoke with him on the phone and he was very polite and helpful. When I told him what I needed, he quickly understood what I wanted and then was able to help get me what I was missing. Very professional, very smart, nice and great service. I hope to work with Bruno again in the future.
I had an issue with my HOA monthly payments and it was handled right away in particular by two individuals, Lily Li and Luis Chim. Great team at Manor Associates!
I have been a board member in Redwood Shores for over 15 years. During that time I have worked with manor association for our complex the entire time. During this time we have had several property managers, but without a doubt Shannon …
Extremely pleased with all the reps that have helped me over the years . Been doing business with Manor for well over 10 years and they have been exceptional. Kristen Amarillas has gone beyond being helpful . Need more like her. Thanks to All
I have had to contact the Manor Association about a late fee as the post office is not doing their job very well. It was a pleasure to work with Luis Chim on this issue. He is very responsive and his emails are very friendly and understanding of the situation. Thank you Luis for all you do, Denise
Peggy Chavez was very helpful with my inquiry about replacing the all windows and sliding doors of our apt. Peggy was quick to send me the form to fill up to get the application rolling. Many thanks!
Thank you to Tiphanie Bradford for her quick response to my emails. She was very kind and serviceminded.
I was trying to reach a particular person in Manor’s accounting dept
but he was on vacation for the next 10 days. So I was told that my
request would be passed on to the team that handles the account of …
Property manager Micah Burns is very responsive and professional!
We had concerns about in unit maintanance during pandemic. He communicated and worked with both crew and tenant to ensure proper protocols so that everyone can feel safe and secure. Really appreciate it!
As a new resident, I am glad to have Micah Burns (@ the Manor Management) my first point of contact. All the inquiries were answered promptly and professionally. His clear communication and willingness to help has made our life transition here a wonderful start!
Peggy Chavez is the most professional, kind and responsive person I have communicated with at Manor over the 15+ years I have lived here. She is highly responsive and replies in a timely manner. The company is truly lucky to have her on …
I’m happy that I worked with Tiphanie Bradford to provide information for my contractor and schedule a maintenance windows in the quickest possible time. She is so responsive and professional and assisted me through a process that I had never done before.
As a rule I have NOT been at all happy with the customer service at Manor, BUT I am pleased to the extreme at my recent contact with Tiphanie Bradford. From her politeness and professionalism on the phone to her immediate response to my request for some documentation, Tiphanie rates FIVE STARS?
Luis Chim was very professional and responsive in answering my questions regarding making my first HOA dues payment during the transition to The Manor Association. After years of disappointing experiences with the previous management company, I look forward to a good working relationship with The Manor Association!
Yes, I would definitely like to give Micah Burns my big applause and appreciation to his prompt, kind and constructive professional attitude in servicing my requests. I just browsed some reviews and noticed that he had been mentioned many …
This is the second time I had the opportunity to deal with Tiphanie Bradford and once again I was pleasantly surprised and impressed with her pleasant attitude and efficiency. I am in the middle it was stressful refinance and needed some …
This was probably the best experience I ever had with reaching out to any management company. I submitted an email request, their rep, Luis Chim, replied very quickly with a follow-up and took care of what I needed right away. Perfect!
The Manor Association is a great management company with amazing staff. Sam Sandy and Peggy Chavez have provided excellent customer service to our association and I would highly recommend them! …
I have had interactions with a good number of Property Management companies previously. Manor has been certainly on of the better for their diligent and helpful employees. Elaine Duan, for example, assisted me in getting my accounts up to …
Needed assistance with some online admin and Luis Chim was very helpful with a quick response to my inquiry and instructions on how to sort the matter.
Luis Chim was very helpful and answer almost immediately.
Thank you Luis,
Lucia
Micah Burns has provided excellent customer service to our building association. He is very responsive and helpful to my request to update tenant information, moving in or out request! He treats me with respect, professionalism, and detailed oriented. I would highly recommend Manor Association.
Leslie Fonte was quick to respond to my questions about use of the club house at Arbor Real. She was friendly and very helpful. I am glad you are on board. Thanks for your professionalism and demeanor.
Luis at the Manor Association has been very helpful in sorting out my account. Whenever the online portal cannot support the management of the account, Luis provided timely response. I am very grateful to his tireless support.
Luis Chim was excellent in resolving my account’s issues professionally. We do appreciate his help when we email him concerning our account’s autopayment, and he responded promptly and fixed the issues successfully.
Kristin was extremely warm and attentive. By far the best experience I have had with a property manager. She addressed all of my concerns quickly and efficiently. Easiest 5 star review I’ve ever given!
Ms. Stephanie Alves was very helpful to advice and guide me to the right direction and what to do to solve my parking issue. I am grateful for her help.
Very satisfied with the quick respond from Client services Tiphanie Bradford. She created a Work Order to schedule a pest control and sent it to HOA mgmt right away. Thumbs up for her!
As a member of the Board of Directors of SPHOA I have been very pleased with the responsive and professional service from Jeff Chin of the Manor association. Jeff has responded to our needs on a timely basis ever since he was assigned to …
Our building has worked with this property management for about 30 years.
-Agents are quick to become confrontational in person and over the phone …
Danae Becerra and Luis chim were very helpful in merging two accounts into one online account. 🙂
just contacted them via email requesting a login, very responsive. and they were able to link my two accounts to one single login! thank you.
Louis Chimm resolved my problem with the assessment glitch. Nobody else responded to my asking about it. Several emails, phone calls, etc. completely ignored by Manor Inc. He gets 4 starts. Manor Inc, gets zero stars.
Luis Chim was very prompt, professional, and friendly. He solved my problem expeditiously and made it more than easy. Best customer service experience I have had in a long time.
Need an answer about how to apply for a temp parking permit.
Waited for 5 weeks!!! No Result yet!!!!
Finally, 2 emails this week. A BIG Progress!!
But, do your job!!! Tell me how to apply for a parking permit!
I received the best customer service from Ms. Lily Li on 4/18/22. She was so knowledgeable and capable, It felt like she understood my issue/request before I even provided all the information. I called after my work day ended at 4:30 PM, …
Luis Chim was helping me how to use electronic payment for RSOA yearly HOA dues. It was easy and fast. Thank you!
Luis Chim was professional and very helpful in resolving an issue related to my HOA dues. Very much appreciate the patience and his assistance!
Interacting with Manor Inc is like interacting with 80 old year grandmother over email. They take ages to respond to your email, no proactive communication, and a lot of issues. The employees still need to adopt the internet and email. I have had a terrible experience working with them over the last 3 years.
Brian rectified the situation and provided the refund for the deposit. Thanks Brian. …
Donna Marie Baldwin and I have had the pleasure of working with Catherine Estrella of The Manor Association for many years. Catherine is a true professional and she is always kind and patient. We often have transactions that require the …