Electricity supplier, North East Mississippi Electric Power Association
Northeast Mississippi Electric Power Association is primarily engaged in the generation, transmission, and/or distribution of electric energy for sale. See more
I have called the new construction department ALL day long!! No one will answer the phone. When I called customer service they put me through to voicemail. This has been a nightmare trying to get these people to do anything. I really wish I could go with another company!!
Been without power for 9 hours lost everything in my fridge they have no responce team wich means if your power gos out in the middle of the night or on the weekend your without power till they open something needs to be done and dont get …
Rude staff and very disorganized. Would not answer my husbands phone number because they did not want to give him answers but answered mine. Expected us to pester them to get WiFi. No answers and the run around
They don’t even deserve 1 star!!!! This friggin company is a joke and a MAJOR rip-off!!!😈👿 I wish there were other power companies around here to choose from!!! That’s why they feel they can do people the way they want to!!! …
What an absolute joke. 4 Outages in my neighborhood in a week. On top of that, my power constantly surges and trips all the breakers at least twice a week for the last year. I wish I could give them negative stars.
I need to counter some of these negative comments! The people who work at NEMEPA have always been good to me. I’ve had numerous accounts with Northeast – never a problem. The outside crews are some of the hardest working people I know.
Rudest staff I have ever had to deal with, they have no idea what they are doing. I was told to pay a certain fee, I pay it then get charged a late few for not paying more according to another employee, absolute garbage.
Online outage reporter is a joke. Reported outage and an hour later Website says there are no outages. left voice mail but can’t tell if message was delivered.
NorthEast has always been courteous and polite with me. I’ve done business with them for over 30 years. With any relationship, you get out what you put in, so if you call and are rude, what do you expect from them?
Power went out three days ago, and it took them a day to fix. Power goes out in our home in two out of three rooms no less than once a week. Do NOT recommend.
Power goes out once a week or so. I’ve stopped resetting my clocks altogether. They’ve been flashing 12:00 for two years now. Currently facing an outage and it’s barely raining.
I’ve had a great experience with them every time I’ve contacted them in regard to their Fiber Internet service. It’s quite a contrast with AT&T who is the other provider available to me.
I haven’t even had power for two days because they shut off the wrong unit in the building (i.e mine) and I refuse to pay the fee for their clerical error… Anyone want to tell me why I’m still getting notices about my wattage usage? Kinda sucks that these buffoons have the essential monopoly over City electric…
Try to charge me for a bill I don’t even owe! I moved, and paid out my “final bill”, was assured that the power had been cut off, and here I am YEARS later trying to get this removed from my credit report! This company is ridiculous! This is the 3rd time they’ve done this to me!
I usually dont write reviews but for this matter I have to. Ive had dead tree limbs in my yard for over 3 weeks that Northeast came and cut away from the powerlines. I have called Northeast numerous times about this issue because I have …
One of the most miserable customer service experiences I have ever had. They literally could care less since they are the only option in some areas. also good luck figuring out their horrible website as well. If have ANY other option choose the other option.
Power goes out weekly rain or shine. This company is garbage and couldn’t consistently run the power for an electric candle if they needed to. Super sad it’s the only choice I have. Do NOT use this disgrace of a company if you don’t have …
Worst service I’ve ever encountered.. the employees are incompantant. I had to pay out of pocket over one hundred dollars on top of an already overly expensive light bill, because of an employee who keyed in the wrong account number. The …
I left home at 4am and lights had already previously been off before this 4:00 time.. come back home at 11:00 and lights are still off.. so I called and they have no idea what time we might have electricity again today!!! All that to say …
I have always have good interaction with them. However, the service is more unreliable than any EPA I have ever been under. Outages occur throughout the year and average 1 a month, and 2-4 a month during the spring and summer. Very frustrating for the customers.
Power was disconnected while I was overseas due to late payment ( I get that). Had a family member call them while I was gone and paid $150 to have power turned back on. Got home one month later with still NO power, freezer had been rotting …
Power outages are constant. I hold my breath when ever I hear thunder. While have utmost respect for those who get out at night to work to get the power back on, I have doubts about the management of this supposedly customer owned utility. I have called the Public Service Commission about them before.
Started out decent, but their support is terrible. I waited an hour today and never even got anyone in the phone. I thought they would be a better alternative to MaxxSouth, but even MaxxSouth answers their phone.
Cut your power off before you even get a notice in the mail, then refuse to turn the power back on within a reasonable amount of time even after 60$ in reconnection fee. Really don’t think these people would care if you had an emergency, …
abhorrent customer service over the phone and in person. managers and workers deliberately ignore company rules and replace them with their own. receptionists neglect or REFUSE to provide names. they are inconsistent in security and have …
This is a trash company. I was absent from my apartment for several days, and I made sure to turn everything off. The usage history suggests that those were the days that I used the most power compared to pretty much every other day I have …
Tried to put in an application online to have my
Power turned on because I’m moving into a new house. Got to the house to find the power has not been turned on. On top of that I then called the office and they …
Customer service is appalling, no two people give me the same information, and I was told by a front desk clerk that the meters are not actually read everyday. Therefore, if you have a prepaid account or a temporary account you may be …
There are constant power outages every week. My light bill keeps going up $100 every month. They have a zero late payment tolerance. If you fall short on money one month they will cut your lights off before you even get the disconnect …
They disconnected our power for non payment even though we have autopay set up, then want to charge us a $120 reconnect fee for their mistake. This company is a joke.
They are putting in fiber internet in my neighborhood and have created such a mess. They left muddy holes all throughout my our neighborhood and our yard. We’ve tried (along with several neighbors) to call and get an update on the repairs …
I was a graduate student living in the area at the time. I had experience with other electric companies at previous residences that were not even close to the caliber of this one. These people not only refunded my deposit when I moved out …
Terrible people. If I could give less stars I would give them a -10. The “supervisor” especially. The only “solution” she gave me was “I don’t know what to tell you” WELL WHO DOES GIRL????
Just moved a few weeks ago and so far so good with the power part but the fiber department is a waste of time so far. No one I speak to on the phone says the same thing. Took payment several weeks ago and told me someone would contact me in …
My check was lost in the mail. Received warning notice. I couldn’t log onto their system. Attempted to change password. System said my password didn’t meet security requirements with no explanation why. Tried to call to make payment. Number …
Let me start off by saying if there was literally any other power company I could use to get power I would. The pricing is all over the place if you don’t run a/c all month it is almost the same as if you have it on full blast. I paid for a …
Absolutely the worst company that provides an essential services. I’ve always hated them and it’s the only reason I hated to move back. But when my mom was suddenly diagnosed with a GBM brain tumor and was air lifted to Nashville to have …
I wish I could give out less stars, I don’t know what going on with them but it need to be fixed. It’s like I’m paying mines and someone else electricity. It’s not fair alot of ppl are going through things and doubling ppl bills is not …
I don’t have many experiences with power companies but this is the worst one. Even when I’m gone for a week and everything is turned off including ac and I still got charged a ridiculous amount for electricity. It’s no surprise that they …
I have my power and internet through these guys, and they have been amazing. The day I had my internet installed, my power went out and Matt got on the phone right away to see what the problem was. In less than 5 minutes, my power was back …
If I could give 0 stars I would they are absolutely a rip off especially if you do prepay the charge you 40 just to turn your power back on the make you pay 50 on your account so a total of $90 just to turn it back on and they shut it off …
Constant outages!
Power ALWAYS goes out.
Constant power outages!!!
I really wish we could have a choice.
Service is unreliable and fair to poor, mostly poor.
Our electricity goes out almost weekly!
Rudest and most disorganized staff I’ve ever encountered.
Called about my security deposit, staff was very helpful and friendly! Thanks ladies!
Out of the two years I had to deal with them, they have been really kind to me.
I’ve Always Experienced Great Customer Service!!!Thank you Northeast Power💋 …
Charges don’t make sense… no one actually helps… I’m perplexed to why I was charged after disconnected…
Without a doubt the worst. Stear clear of these people if you have the option.
Absolutely unacceptable. It seems like the number wont work today for an automated transaction.
They’re a lot higher than anyone else around but u have no choice but to pay rthere overpriced power
Constant outages. We’ve had 4 this month alone, some during rain, others during sunny afternoons.
Power goes off all the time and super expensive rates, I have the heat off most of the winter and still costs me 280 for a 4 person house!!
The power goes out every single time there’s a thunderstorm. I’ve had 4 outages this month already. It’s completely ridiculous.
power goes out CONSTANTLY even with no storm. extremely frustrating, if I could leave zero stars I would.
They told us we were getting wifi but they have delayed it 3 months. I need to do my school work so i have to go to town to get it down in time.
I have called the new construction department ALL day long!! No one will answer the phone. When I called customer service they put me through to voicemail. This has been a nightmare trying to get these people to do anything. I really wish I could go with another company!!
Been without power for 9 hours lost everything in my fridge they have no responce team wich means if your power gos out in the middle of the night or on the weekend your without power till they open something needs to be done and dont get …
Rude staff and very disorganized. Would not answer my husbands phone number because they did not want to give him answers but answered mine. Expected us to pester them to get WiFi. No answers and the run around
If could give them zero or negative stars I would! This is a monopoly with no other choices not to mention their customer service is appalling!
They don’t even deserve 1 star!!!! This friggin company is a joke and a MAJOR rip-off!!!😈👿 I wish there were other power companies around here to choose from!!! That’s why they feel they can do people the way they want to!!! …
What an absolute joke. 4 Outages in my neighborhood in a week. On top of that, my power constantly surges and trips all the breakers at least twice a week for the last year. I wish I could give them negative stars.
I need to counter some of these negative comments! The people who work at NEMEPA have always been good to me. I’ve had numerous accounts with Northeast – never a problem. The outside crews are some of the hardest working people I know.
Do not do the pre pay plan. Was one day late on payment and had power shut off. Re activation fee was 60. Very aggravated with this company.
Rudest staff I have ever had to deal with, they have no idea what they are doing. I was told to pay a certain fee, I pay it then get charged a late few for not paying more according to another employee, absolute garbage.
Online outage reporter is a joke. Reported outage and an hour later Website says there are no outages. left voice mail but can’t tell if message was delivered.
NorthEast has always been courteous and polite with me. I’ve done business with them for over 30 years. With any relationship, you get out what you put in, so if you call and are rude, what do you expect from them?
Christy was very knowledgeable and helpful also the other lady’s were
Power went out three days ago, and it took them a day to fix. Power goes out in our home in two out of three rooms no less than once a week. Do NOT recommend.
Power goes out once a week or so. I’ve stopped resetting my clocks altogether. They’ve been flashing 12:00 for two years now. Currently facing an outage and it’s barely raining.
I’ve had a great experience with them every time I’ve contacted them in regard to their Fiber Internet service. It’s quite a contrast with AT&T who is the other provider available to me.
I haven’t even had power for two days because they shut off the wrong unit in the building (i.e mine) and I refuse to pay the fee for their clerical error… Anyone want to tell me why I’m still getting notices about my wattage usage? Kinda sucks that these buffoons have the essential monopoly over City electric…
Try to charge me for a bill I don’t even owe! I moved, and paid out my “final bill”, was assured that the power had been cut off, and here I am YEARS later trying to get this removed from my credit report! This company is ridiculous! This is the 3rd time they’ve done this to me!
I usually dont write reviews but for this matter I have to. Ive had dead tree limbs in my yard for over 3 weeks that Northeast came and cut away from the powerlines. I have called Northeast numerous times about this issue because I have …
One of the most miserable customer service experiences I have ever had. They literally could care less since they are the only option in some areas. also good luck figuring out their horrible website as well. If have ANY other option choose the other option.
Power goes out weekly rain or shine. This company is garbage and couldn’t consistently run the power for an electric candle if they needed to. Super sad it’s the only choice I have. Do NOT use this disgrace of a company if you don’t have …
Worst service I’ve ever encountered.. the employees are incompantant. I had to pay out of pocket over one hundred dollars on top of an already overly expensive light bill, because of an employee who keyed in the wrong account number. The …
I left home at 4am and lights had already previously been off before this 4:00 time.. come back home at 11:00 and lights are still off.. so I called and they have no idea what time we might have electricity again today!!! All that to say …
I have always have good interaction with them. However, the service is more unreliable than any EPA I have ever been under. Outages occur throughout the year and average 1 a month, and 2-4 a month during the spring and summer. Very frustrating for the customers.
Power was disconnected while I was overseas due to late payment ( I get that). Had a family member call them while I was gone and paid $150 to have power turned back on. Got home one month later with still NO power, freezer had been rotting …
Power outages are constant. I hold my breath when ever I hear thunder. While have utmost respect for those who get out at night to work to get the power back on, I have doubts about the management of this supposedly customer owned utility. I have called the Public Service Commission about them before.
Started out decent, but their support is terrible. I waited an hour today and never even got anyone in the phone. I thought they would be a better alternative to MaxxSouth, but even MaxxSouth answers their phone.
Cut your power off before you even get a notice in the mail, then refuse to turn the power back on within a reasonable amount of time even after 60$ in reconnection fee. Really don’t think these people would care if you had an emergency, …
abhorrent customer service over the phone and in person. managers and workers deliberately ignore company rules and replace them with their own. receptionists neglect or REFUSE to provide names. they are inconsistent in security and have …
This is a trash company. I was absent from my apartment for several days, and I made sure to turn everything off. The usage history suggests that those were the days that I used the most power compared to pretty much every other day I have …
Tried to put in an application online to have my
Power turned on because I’m moving into a new house. Got to the house to find the power has not been turned on. On top of that I then called the office and they …
Customer service is appalling, no two people give me the same information, and I was told by a front desk clerk that the meters are not actually read everyday. Therefore, if you have a prepaid account or a temporary account you may be …
There are constant power outages every week. My light bill keeps going up $100 every month. They have a zero late payment tolerance. If you fall short on money one month they will cut your lights off before you even get the disconnect …
They disconnected our power for non payment even though we have autopay set up, then want to charge us a $120 reconnect fee for their mistake. This company is a joke.
They are putting in fiber internet in my neighborhood and have created such a mess. They left muddy holes all throughout my our neighborhood and our yard. We’ve tried (along with several neighbors) to call and get an update on the repairs …
I was a graduate student living in the area at the time. I had experience with other electric companies at previous residences that were not even close to the caliber of this one. These people not only refunded my deposit when I moved out …
Terrible people. If I could give less stars I would give them a -10. The “supervisor” especially. The only “solution” she gave me was “I don’t know what to tell you” WELL WHO DOES GIRL????
Rude. I wish I had the option to use a different power company.
Just moved a few weeks ago and so far so good with the power part but the fiber department is a waste of time so far. No one I speak to on the phone says the same thing. Took payment several weeks ago and told me someone would contact me in …
My check was lost in the mail. Received warning notice. I couldn’t log onto their system. Attempted to change password. System said my password didn’t meet security requirements with no explanation why. Tried to call to make payment. Number …
Let me start off by saying if there was literally any other power company I could use to get power I would. The pricing is all over the place if you don’t run a/c all month it is almost the same as if you have it on full blast. I paid for a …
Absolutely the worst company that provides an essential services. I’ve always hated them and it’s the only reason I hated to move back. But when my mom was suddenly diagnosed with a GBM brain tumor and was air lifted to Nashville to have …
Really can’t complain. Customer service has been pretty good
I wish I could give out less stars, I don’t know what going on with them but it need to be fixed. It’s like I’m paying mines and someone else electricity. It’s not fair alot of ppl are going through things and doubling ppl bills is not …
I don’t have many experiences with power companies but this is the worst one. Even when I’m gone for a week and everything is turned off including ac and I still got charged a ridiculous amount for electricity. It’s no surprise that they …
I have my power and internet through these guys, and they have been amazing. The day I had my internet installed, my power went out and Matt got on the phone right away to see what the problem was. In less than 5 minutes, my power was back …
If I could give 0 stars I would they are absolutely a rip off especially if you do prepay the charge you 40 just to turn your power back on the make you pay 50 on your account so a total of $90 just to turn it back on and they shut it off …