The Prince William County Service Authority provides drinking water and water reclamation services to 70,000 accounts in one of the fastest growing counties in the United States.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
4 County Complex Ct, Woodbridge, VA 22192
(Translated by Google) has no connectivity
(Original)
No tiene conectividad
(Translated by Google) I received a work email, I have what they ask for, I replied, I hope to be able to join the work team. I’ll comment later, thanks. …
Not a fan of the webpage, very difficult to navigate.
Horrible customer service
Thank u so very much
Heartless folks :(No extension, money hungry fools..
The Customer service was kind of slow and I kept on having to repeat myself.
Love the text to pay feature!
Terrible company terrible customer service.
Will cut you off for $16.13 being behind and having hardships financial, after paying 100.00 dollars today!!!!!!
This is a self serving succubus of the county. I have a well and must pay for water!! They need to be regulated.
Unsympathetic, very unprofessional, money hungry,
Phone payment system crappie does not work.
Online payment system also pathetic.
Set up new account and the customer service was great. Always friendly and helpful.
Worst Servies without any call disconnected Servies
Worst Unethical
I have had issues and misunderstandings with the service but Paula has helped me throughout this whole mess and has made things 10x easier . Thank you Paula for being such a great help!!!
Company that put their own interest !st. They Do not work for the consumer.
Their rules do not make sense, and keep making errors to the present.
Worse utility company to ever deal with and I have relocated across 13 different states. The bills are inconsistent and the customer service is horrible. I wish their was a choice to use another company.
We haven’t even started service with this water company and I am already disappointed that this is the only choice. Never in all of our millions of times moving with my husband’s job did I have to request permission from a landlord to pay …
They occasionally forget to send a bill but they always remember to follow that up with a letter threatening to cut off your service for non-payment. Wish we had other choices for utilities.
web site password system never works every time you login, you need to reset it.. and most of the time reset does not work. Usage tables are wrong. daily average always shows ZERO 0. I called them no fix yet.
I been trying to change my password on their website and its nearly impossible. I cannot access my account nor my bill.
We missed a few bills…they didn’t come in the mail but they were kind enough to come leave a notice before actually turning off our service. Thank You! I called in and made payment in full. Shew! Baby it is cold outside! Would have hated to be left without hot water.
Zero customer service. I had a leak in my line, they couldn’t offer and company to assist me, couldn’t offer any help with my high bills, basic help nothing. Very disappointing.
The first visit the tech came out without notice and did nit oeave a bote. I had to call customer service to see what happened (they never bothered to call me to notify me) turns out a valve was one somewhere. Spoke with a rep. To arrange a …
I just moved in. I started service on the 21st but did not actually move in until the 30th. My bill is from the 21st to the 10th. So in 10 days this company is saying I used 13000 gallons! My bil ln amount is $173!!! That is more than my …
Top-heavy company, complaints such as leaks and trip hazards are not fixed properly or at all. Seriously falling apart. This company cares only about saving money.
Worst monopoly on the planet. Worst customer service. Worst deposit policy ever. They require a $250 deposit and refuse to return it until you move out and terminate service. They have had my deposit for 5+years and refuse to return it and …
We had a great experience. LaShawna was able to answer some questions for me and Josiah got us connected to start service. They were both kind and informative. I’m impressed!
PLEASE FIX YOUR USELESS AND OUTDATED SYSTEM!!!!!!!!
There is no way you should be cutting my water off over non payment when I …
In December 2016, contractors hit our waterline into the house and the Service Authority was on scene almost immediately to turn off the water. We were without water for a few days, while the hole was expanded and the plumber could get …
startup and transfer service was very smooth thanks to Josiah. He was very professional
Terrible company bill you for a deposit after you have had service with them for 3 months and expect you to pay that on top of your bill. Learn how to communicate with people that pay there bills.
This company is ripping people off slowly. My February bill is astronomical higher than my July bill. The agent stated we have used 20 thousand gallons of water. i find that really bad to believe especially if my not watering my grass or …
They open at 9am not 8am. On the building it also says they open at 8am but it’s not true! I had to wait another hour to pay a bill I could pay online but they want to charge $2 to pay online! Haha it’s a joke! So please service authority change your hours online! I saw so many people show up at 8am confused why they were closed……
Great service from Nathan who was sent by the dispatchers to check meter reading due increase in bill and leakage. Nathan was extremely helpful. He came back a second time when needed to answer inquiries about the possible leak. Thank you Nathan.
Horrible Customer Service regarding Trash Pick Up complaints. Then to make it worse the new company you forced on us, does less for more money. I am so over them dropping trash in the road or in front of my house or sliding the trash cans …
It appears the populace is to serve their interest, than the other way around. Submitted online request for new service 22 Nov. At 8pm on 3 Dec I get an email notification (not a bill) requiring payment that’s not helpful. It seems …
Would give zero stars if I could. Never use PCSA if you can avoid them. Scam artists and worst Customer Service I have ever encountered in my life.
A lawn service accidentally broke the pipe that was sticking up in our front yard. Today I called and reported what happen at 9:26am. By 10:19am, SA came out and the work was done! Pipe is now lowered/repaired. Amazing customer service on the phone as well.
We had sewage backup in the basement that a plumber wasn’t able to fix. Called PWCSA and they promptly sent out 2 gentlemen that were able to quickly find the blockage and remove it. Another successful, positive interaction with PWCSA.
Spoke with a young lady (wish I’d gotten her name) on the emergency option, #1, and she was extremely helpful and professional. I was concerned, and still am a bit, that a broken valve from a previous maintenance visit (Joshua) may be …