If your street light has burnt out,just get the light number on the pole, call UPC and they will get your street light working right away . Thank you UPC.
I have only great things to say for these hard working people. They go out when most people stay at home and relax. I appreciate all the hard work they do to keep things going. THANK YOU
All of a sudden, our bill raised from a typical $110-120 per month to $499. I’m done with union power, I’m moving and you can shove that bill straight up your a55!
Union Power has been great! If the power goes out, I know that Union Power is doing everything they can to restore power. Thank you for supporting the local community in so many different ways as well!
Really don’t want to give them a 1. they are the worst, they say in one day 60 kwh used when really nothing in my house was really on, come on, I have never ever used that !!!!!there is always a jump up every few months, so tired of this!!!!!!!
HORRIBLE CUSTOMER SERVICE!!!! Called today to report multiple power interruptions over the last several days. Of course only automated answering system was quoted a 1 hour and 46 minute wait time. TOTALLY UNACCEPTABLE!!!!! I worked for a …
I have been trying to get a light at the entrance of my neighborhood for months. It is so dark that you can’t see the street. I have called twice and nothing has been done. 062808 is the number of the pole that you have to give them. …
Been living here for 15 years. Power would go out on occasion when storms come about etc. In the last couple years, power goes off like an hour after it storms for like 3 hours or more! Union power sucks?
Once in a blue moon you actually get a customer service representative that is really willing to help. That’s the case with Shana at Union Power. She went above and beyond to help me overstep hurdles in getting my service transferred. Makes one a believer in “There’s still good people out there”! Thanks Shana!
I have been with Union power for years and even though my credit dropped they offered me a pre paid plan. I really like this because I canwatch my daily power usage! Nothing but friendly service for many years! Thank you!
Apparently this company’s principal mission is to delivery inconsistent & unreliable service and to trespass on your property at all hours of the day / night in order to maintain that shoddy service level. So be it if their workers cus …
UPDATE: JUNE 29, BECAREFUL WRITTING AND POSTING REVIEWS ON COMPANIES THAT HOLD POWER OVER YOU, EXAMPLE POWER, WATER EXT.. THINGS YOU CAN’T JUST CHANGE COMPANIES ON LIKE YOU CAN WITH CABLE, CELL PHONE. BECAUSE OF MY REVIEW THEY FOUND A WAY …
Never thought i would wish to be back with Duke Power who at least has reps that answer the phone after 5pm. I know their coverage area is not super large but they could stand to hire some representatives to work at least until 7 or 8 o’ clock.
Racist power company. They send out these rednecks with nasty attitudes to remind you that you forgot to pay your bill. They only allow 4 extensions per year. Who puts a limit on extensions as long as your bill gets paid by the due date. I …
I called because of a power outage at my house. There were no other outages reported in the area. They were at my house and had repairs completed within 30 minutes. I’m very impressed. Thank you very much!
Greedy company will turn off your power for being a 1 week late on your payment in dead of winter..how in the world are we stuck with using 1 company that could care less about you or your family. No written notices..that is against the law
I called about our “street light” that was out in the back of our property. i expected a few days to a few weeks to get this resolved. Much to my surprise, the light was replaced within 24 hours. Thank you for the prompt service.
Really helpful customer service reps.
I’ve had issues with the app on 2 occasions and both times the customer service rep walked me through the steps I needed to solve the problem! …
Been with UP for 36 years, paid my bills on time and they cut my power off after I mailed my payment. They did not have the common decency to call me. …
I have been a member since 1993 and I can’t say enough about the repair team. I had to call in a power out today and they were on site within 20 minutes, and got us up and running right away. Great job !!!!!!
I often use the Street Light Repair Reporting service on the Union Power Coop site. You have never failed me with the speed of getting the street lights repaired and back in service. Can’t THANK YOU enough to the staff & crew at Union Power!
Arguments with customer service reps in Oakboro and getting nowhere. I own the home and have been paying the bill for 5 years under my ex dtr in laws account. She left the home and her 3 minor children over a year ago. We asked for a 10 day …
We were late with our bill due to being out of the country and when we returned it had taken us off of the equal payment plan and so we had a massive bill. Unfortunately we didn’t have all the funds so I paid over 1/2 the giant bill and …
They have the absolute HIGHEST deposit ever! will not budge and even after promising after a year of continued service will not go down. even though my credit has more then doubled since originally getting service my deposit is still the …
Ive had the pleasure working with Wanda Stegall and she was phenomenal very efficient and helpful. She made starting new service for electricy easy and hassle free. I would definitely recommend not only starting electricity here but working with her! We look forward to our new move to union county!
We had a power outage and Union Power came within half an hour and got everything fixed even though it was late a night! Thank you for fast, and professional service. God bless America.
Had a great experience this morning. Needed help with my account setup, so reached out on email. Candace helped me out my challenge at a lightening speed. I expected the process to take days if not weeks, that was not the case today.
Really really amazed at the reaction time. Thank You.
I can’t say enough good about these guys. I love my power cooperative. I live on a small farm in Midland. A tree fell down last night around 10pm, I reported it immediately and the line guys rolled down my driveway a little after 11pm and …
I opted for the email notification and I swear they wait every 2 months to let me know a bill is due.. by time now I have to pay 2 bills. I can’t keep doing this merry go round.
This is my first 5 days with Union Power and although they are easy to reach on the phone. The service right now is horrible. I’ve been without Power right now for over 6 hours(9:30am-4pm). They give no time table to when this will be …
They are so easy to get in touch with and very prompt. When we first bought our house and were rehabbing it (it hadn’t had power in `15 years) they were amazing to deal with. We’ve been here a few years now and a few days ago my husband …
We have been a customer of Union Power for 16 years and we love them. Excellent customer service and our power rarely goes out. If we do lose power it’s normally restored within an hour.
Union Power did a great job!!!!! I had a power issue on Sunday afternoon. I lost a leg of my incoming power? Anyway half the power in my house was out. I called at about 6:30 pm to report it to an automated system. Not sure what to …
Their service crew are usually very fast, today the truck was in our neighborhood within 30 min of the outage and power was back on after 10 min of them being out. That’s pretty standard for them too. It’s such a privilege to have electricity and I really appreciate that we hardly ever have to think about it.
Wanna deal with a company that never answers the phone when you need them … look no further.
There is an outage on rocky river I have been calling for an hour to get an eta. I have newborn puppies that need electricity. This is ridiculous!!!!!
Great company with great people. Response to power outages is always very quick and any time I’ve interacted with them everyone has been very friendly and helpful.
Had a water main break and need the power company to come out to Mark where the lines are so the plumber can fix the leak, Union powers response is that they have 3 days to respond to any emergency and hung up the phone. Thank goodness …
Loved one on electric powered O2. I never worried about outage. Always professional staff! A pleasure to do business with.
Disgustingly bad service.
Absolutely the worst…..
Horrible service
Great reliability and great customer service
Have had great service since Hugo 1989
I want to thank you for your great job during the storm.
Terrible customer experience.
Never had a big issue, and if we lost power . It didn’t take that long to come back on
Your company can’t make it more difficult to pay a bill by phone or to even get the information. Just give me a way to get it done quickly.
Excellent service from Keisha. She was able to get the power cut back on at our house quickly.
If your street light has burnt out,just get the light number on the pole, call UPC and they will get your street light working right away . Thank you UPC.
I have only great things to say for these hard working people. They go out when most people stay at home and relax. I appreciate all the hard work they do to keep things going. THANK YOU
Joy Griffin went above and beyond helping us get everything straightened out with a HOA I manage in Waxhaw. Thank you, Joy!
All of a sudden, our bill raised from a typical $110-120 per month to $499. I’m done with union power, I’m moving and you can shove that bill straight up your a55!
Union Power has been great! If the power goes out, I know that Union Power is doing everything they can to restore power. Thank you for supporting the local community in so many different ways as well!
Really don’t want to give them a 1. they are the worst, they say in one day 60 kwh used when really nothing in my house was really on, come on, I have never ever used that !!!!!there is always a jump up every few months, so tired of this!!!!!!!
HORRIBLE CUSTOMER SERVICE!!!! Called today to report multiple power interruptions over the last several days. Of course only automated answering system was quoted a 1 hour and 46 minute wait time. TOTALLY UNACCEPTABLE!!!!! I worked for a …
I have been trying to get a light at the entrance of my neighborhood for months. It is so dark that you can’t see the street. I have called twice and nothing has been done. 062808 is the number of the pole that you have to give them. …
Been living here for 15 years. Power would go out on occasion when storms come about etc. In the last couple years, power goes off like an hour after it storms for like 3 hours or more! Union power sucks?
Once in a blue moon you actually get a customer service representative that is really willing to help. That’s the case with Shana at Union Power. She went above and beyond to help me overstep hurdles in getting my service transferred. Makes one a believer in “There’s still good people out there”! Thanks Shana!
We lost power during ice storm called it in and it was back on within 1 1/2 hours. Way to go taking care of Your customers
I have been with Union power for years and even though my credit dropped they offered me a pre paid plan. I really like this because I canwatch my daily power usage! Nothing but friendly service for many years! Thank you!
Apparently this company’s principal mission is to delivery inconsistent & unreliable service and to trespass on your property at all hours of the day / night in order to maintain that shoddy service level. So be it if their workers cus …
They don’t want to fix the system.
They sent me a cut off date of 9-1 because I’m a month behind
and I’m on disability …
UPDATE: JUNE 29, BECAREFUL WRITTING AND POSTING REVIEWS ON COMPANIES THAT HOLD POWER OVER YOU, EXAMPLE POWER, WATER EXT.. THINGS YOU CAN’T JUST CHANGE COMPANIES ON LIKE YOU CAN WITH CABLE, CELL PHONE. BECAUSE OF MY REVIEW THEY FOUND A WAY …
Never thought i would wish to be back with Duke Power who at least has reps that answer the phone after 5pm. I know their coverage area is not super large but they could stand to hire some representatives to work at least until 7 or 8 o’ clock.
Racist power company. They send out these rednecks with nasty attitudes to remind you that you forgot to pay your bill. They only allow 4 extensions per year. Who puts a limit on extensions as long as your bill gets paid by the due date. I …
I called because of a power outage at my house. There were no other outages reported in the area. They were at my house and had repairs completed within 30 minutes. I’m very impressed. Thank you very much!
Greedy company will turn off your power for being a 1 week late on your payment in dead of winter..how in the world are we stuck with using 1 company that could care less about you or your family. No written notices..that is against the law
I called about our “street light” that was out in the back of our property. i expected a few days to a few weeks to get this resolved. Much to my surprise, the light was replaced within 24 hours. Thank you for the prompt service.
Really helpful customer service reps.
I’ve had issues with the app on 2 occasions and both times the customer service rep walked me through the steps I needed to solve the problem! …
Been with UP for 36 years, paid my bills on time and they cut my power off after I mailed my payment. They did not have the common decency to call me. …
I have been a member since 1993 and I can’t say enough about the repair team. I had to call in a power out today and they were on site within 20 minutes, and got us up and running right away. Great job !!!!!!
I often use the Street Light Repair Reporting service on the Union Power Coop site. You have never failed me with the speed of getting the street lights repaired and back in service. Can’t THANK YOU enough to the staff & crew at Union Power!
Arguments with customer service reps in Oakboro and getting nowhere. I own the home and have been paying the bill for 5 years under my ex dtr in laws account. She left the home and her 3 minor children over a year ago. We asked for a 10 day …
We were late with our bill due to being out of the country and when we returned it had taken us off of the equal payment plan and so we had a massive bill. Unfortunately we didn’t have all the funds so I paid over 1/2 the giant bill and …
They have the absolute HIGHEST deposit ever! will not budge and even after promising after a year of continued service will not go down. even though my credit has more then doubled since originally getting service my deposit is still the …
Ive had the pleasure working with Wanda Stegall and she was phenomenal very efficient and helpful. She made starting new service for electricy easy and hassle free. I would definitely recommend not only starting electricity here but working with her! We look forward to our new move to union county!
We had a power outage and Union Power came within half an hour and got everything fixed even though it was late a night! Thank you for fast, and professional service. God bless America.
Had a great experience this morning. Needed help with my account setup, so reached out on email. Candace helped me out my challenge at a lightening speed. I expected the process to take days if not weeks, that was not the case today.
Really really amazed at the reaction time. Thank You.
I can’t say enough good about these guys. I love my power cooperative. I live on a small farm in Midland. A tree fell down last night around 10pm, I reported it immediately and the line guys rolled down my driveway a little after 11pm and …
I opted for the email notification and I swear they wait every 2 months to let me know a bill is due.. by time now I have to pay 2 bills. I can’t keep doing this merry go round.
Absolutely the worst customer service I’ve ever experienced. I would give zero stars if I could what a P0S company, Union power can SMD
This is my first 5 days with Union Power and although they are easy to reach on the phone. The service right now is horrible. I’ve been without Power right now for over 6 hours(9:30am-4pm). They give no time table to when this will be …
They are so easy to get in touch with and very prompt. When we first bought our house and were rehabbing it (it hadn’t had power in `15 years) they were amazing to deal with. We’ve been here a few years now and a few days ago my husband …
We have been a customer of Union Power for 16 years and we love them. Excellent customer service and our power rarely goes out. If we do lose power it’s normally restored within an hour.
Union Power did a great job!!!!! I had a power issue on Sunday afternoon. I lost a leg of my incoming power? Anyway half the power in my house was out. I called at about 6:30 pm to report it to an automated system. Not sure what to …
Great power company have never issues with power and if there was any trouble there was quick response to fix the problem
Their service crew are usually very fast, today the truck was in our neighborhood within 30 min of the outage and power was back on after 10 min of them being out. That’s pretty standard for them too. It’s such a privilege to have electricity and I really appreciate that we hardly ever have to think about it.
Wanna deal with a company that never answers the phone when you need them … look no further.
There is an outage on rocky river I have been calling for an hour to get an eta. I have newborn puppies that need electricity. This is ridiculous!!!!!
Great company with great people. Response to power outages is always very quick and any time I’ve interacted with them everyone has been very friendly and helpful.
Had a water main break and need the power company to come out to Mark where the lines are so the plumber can fix the leak, Union powers response is that they have 3 days to respond to any emergency and hung up the phone. Thank goodness …