If you are in need of a shared branch, I recommend picking a different location. Not only Nova Credit Union make all shared branch users go through the drive through (which I’ve never heard of until today) they are extremely slow even with no one inside the branch. All I can say is do better Nova Credit Union this is terrible service.
Horrible location and epically rude staff completely unwilling to help me as a co-op member. All I needed to do was make a deposit. I will never go back.
Went for a withdrawal and deposit two different times and people were rude and not helpful. I only went to them for shared banking. I won’t ever return. Don’t do business with them
Terrible Customer Service. I called to close my account and the member services rep said she had just closed down her system and refused to help me. She wouldn’t connect with someone and said call back another day.
If I could give 0 stars I would, this bank is greedy and will take your money. They put limits on how many times you can transfer funds, etc… unnecessary fees, I only like that I get paid 2 days earlier.
Have has an account with them for a couple years now. Learned recently that they put mine and someone else account together and they with drew money from my account without my knowledge. Didn’t hear from the bank explaining what the reasoning was or anything. Poor service since the switch!
This has been such a wonderful organization I have been a life member. They helped me from start to finish in financing my first vehicle. Exceptional people exceptional leadership exceptional service.
Horrible customer service. From setting up the account to closing it, had problems with them all along the way. Highly recommend NOT choosing them to bank with. And I believe most positive reviews would most likely be their fellow employees not real customers
The tellers are rude. The fees are outrageous. They don’t offer 24 deposit at atm. The put holds on mobile deposits for 2 business days. Nobody is helpful or interested in helping customers. I’m counting the days until I can close my accounts.
The representative who assisted me was very helpful and persistent in making sure I received all the information I needed to complete my account process. She took the time to explain to me what to expect & what was needed and that gave me peace of mind. Thank you for a great experience.
For share branching this place is GARBAGE! Drove 40 minutes in traffic to deposit cash into my account. They refused to take my deposit because my ID# did not match the one my credit union had on file. Even though I did not need a receipt. …
The credit union website is not user friendly at all. Compared to all other banks, it does not do a good job of listing and directing to consumers to the services that can be performed online. In order to set up an account you have to …
The loan process was great. Steph took my information, ran the numbers and got back to in less than an hour. Outstanding customer service. Easiest process ever from start to finish!!
DO NOT OPEN AN ACCOUNT HERE!
They will rob your account for every little thing you do! They took $10 because my statement was returned in the mail! I wired money to my account paid $10 to …
As soon as I started working for the post office at orientation we meet a very friendly nova CU staff member who made it seem like nova CU was the best option and shared with us all the perks. I immediately signed up and she said someone …
I have always had excellent service at NOVA credit union. Dawn G. has helped me several times and that’s been a great experience. Today I was helped by Noelle (sp?). Her service was excellent and she was very polite, friendly and …
HORRIBLE!!! HORRIBLE!!! HORRIBLE!!!
I opened my account and while there my credit report had already been pulled. Immediately, I was offered to refinance a vehicle I already own. I then inquired …
This credit union is comprised of the most uncooperative and uncompromising staff. My experience has been mostly with the Charlotte location however I have dealt with other branch offices and I can assure you this atmosphere is company …
I have accounts here and it has gone down hill really bad! The building is full of employees but the Lobby isn’t open and they only have one drive thru line to take care of transactions. Closing all accounts .
I do not recommend this Credit Union. First without disclosing it they pull your credit to open a simple checking account resulting in a 10 POINT hit to your credit score. I was sooooo livid about this. Who makes a hard inquiry into your …
My experience today with this branch was horrible. EVERY time I use this shared branch, it’s an issue. My CU is affiliated with this one sadly & they have the lobby closed. I thought it would be a quick transaction to DEPOSIT money into my …
I will never come to this credit union ever again. I have a shared branch with this place and they wouldn’t let me withdraw money because not only did I need my current NC id, but I also needed the id I used to open the account with my …
I bank with Bethpage Federal Credit Union, based in NY went in 2019 to withdraw money cause I lost my debit card, I helped inside went recently and was told none members must use the drive through horrible service for partnering credit union members..
This Branch is extremely unprofessional and an inconvenience. If you are a shared branch you can not go into the bank for services. You are required to go through the drive thru where the services is extremely slow. I absolutely dread …
I began my process 2 days ago for an auto loan with Ms. Shannon Atwell. I have never been so pleased with any type of service I received prior to this. She made ot so easy, somple and smooth. Just when I thought I was going to have to wait …
I have been a member for fourteen years and always received nothing less than wonderful customer service. The staff goes above and beyond to ensure my transaction is do with professionalism. If you are not part of a Credit Union. You should join Nova Credit Union. You won’t be disappointed!!
If you are in need of a shared branch, I recommend picking a different location. Not only Nova Credit Union make all shared branch users go through the drive through (which I’ve never heard of until today) they are extremely slow even with no one inside the branch. All I can say is do better Nova Credit Union this is terrible service.
I love this place!!! Don’t believe the reviews this place is Awesome!
Great rates and the staff is amazing!
Someone really needs to closed this bank. Horrible customer service …etc
Very good bank, friendly staff, excellent service.
Always smiles and hellos when I walk in the door. Awesome customer service!!
Close to early on Friday’s and you can’t deposit money at the atm
I Love This Credit Union!! The staff is friendly and very helpful.
Horrible location and epically rude staff completely unwilling to help me as a co-op member. All I needed to do was make a deposit. I will never go back.
They are the worst bank in the world to have they will make promises and won’t keep them.They are so full of it PLEASE DONT GET AN ACCOUNT THere
It’s not opened on Saturday. I would give it five stars if it was.
Went for a withdrawal and deposit two different times and people were rude and not helpful. I only went to them for shared banking. I won’t ever return. Don’t do business with them
Excellent customer service and staff is always friendly and professional I have been a member at the credit union since 1982.
Terrible Customer Service. I called to close my account and the member services rep said she had just closed down her system and refused to help me. She wouldn’t connect with someone and said call back another day.
If I could give 0 stars I would, this bank is greedy and will take your money. They put limits on how many times you can transfer funds, etc… unnecessary fees, I only like that I get paid 2 days earlier.
i talked to Lauren Blanton and she was very helpful and very nice, my over all experience with getting an account setup was very good.
Have has an account with them for a couple years now. Learned recently that they put mine and someone else account together and they with drew money from my account without my knowledge. Didn’t hear from the bank explaining what the reasoning was or anything. Poor service since the switch!
This has been such a wonderful organization I have been a life member. They helped me from start to finish in financing my first vehicle. Exceptional people exceptional leadership exceptional service.
Horrible customer service. From setting up the account to closing it, had problems with them all along the way. Highly recommend NOT choosing them to bank with. And I believe most positive reviews would most likely be their fellow employees not real customers
The tellers are rude. The fees are outrageous. They don’t offer 24 deposit at atm. The put holds on mobile deposits for 2 business days. Nobody is helpful or interested in helping customers. I’m counting the days until I can close my accounts.
The representative who assisted me was very helpful and persistent in making sure I received all the information I needed to complete my account process. She took the time to explain to me what to expect & what was needed and that gave me peace of mind. Thank you for a great experience.
For share branching this place is GARBAGE! Drove 40 minutes in traffic to deposit cash into my account. They refused to take my deposit because my ID# did not match the one my credit union had on file. Even though I did not need a receipt. …
The credit union website is not user friendly at all. Compared to all other banks, it does not do a good job of listing and directing to consumers to the services that can be performed online. In order to set up an account you have to …
The loan process was great. Steph took my information, ran the numbers and got back to in less than an hour. Outstanding customer service. Easiest process ever from start to finish!!
DO NOT OPEN AN ACCOUNT HERE!
They will rob your account for every little thing you do! They took $10 because my statement was returned in the mail! I wired money to my account paid $10 to …
As soon as I started working for the post office at orientation we meet a very friendly nova CU staff member who made it seem like nova CU was the best option and shared with us all the perks. I immediately signed up and she said someone …
I have always had excellent service at NOVA credit union. Dawn G. has helped me several times and that’s been a great experience. Today I was helped by Noelle (sp?). Her service was excellent and she was very polite, friendly and …
I always have a wonderful experience whenever I visit. The tellers are professional, friendly and very personable!
HORRIBLE!!! HORRIBLE!!! HORRIBLE!!!
I opened my account and while there my credit report had already been pulled. Immediately, I was offered to refinance a vehicle I already own. I then inquired …
This credit union is comprised of the most uncooperative and uncompromising staff. My experience has been mostly with the Charlotte location however I have dealt with other branch offices and I can assure you this atmosphere is company …
I have accounts here and it has gone down hill really bad! The building is full of employees but the Lobby isn’t open and they only have one drive thru line to take care of transactions. Closing all accounts .
This is an awesome credit union, I’ve never had a bad experience. Excellent customer service!
I do not recommend this Credit Union. First without disclosing it they pull your credit to open a simple checking account resulting in a 10 POINT hit to your credit score. I was sooooo livid about this. Who makes a hard inquiry into your …
My experience today with this branch was horrible. EVERY time I use this shared branch, it’s an issue. My CU is affiliated with this one sadly & they have the lobby closed. I thought it would be a quick transaction to DEPOSIT money into my …
I will never come to this credit union ever again. I have a shared branch with this place and they wouldn’t let me withdraw money because not only did I need my current NC id, but I also needed the id I used to open the account with my …
I bank with Bethpage Federal Credit Union, based in NY went in 2019 to withdraw money cause I lost my debit card, I helped inside went recently and was told none members must use the drive through horrible service for partnering credit union members..
This Branch is extremely unprofessional and an inconvenience. If you are a shared branch you can not go into the bank for services. You are required to go through the drive thru where the services is extremely slow. I absolutely dread …
I began my process 2 days ago for an auto loan with Ms. Shannon Atwell. I have never been so pleased with any type of service I received prior to this. She made ot so easy, somple and smooth. Just when I thought I was going to have to wait …
I have been a member for fourteen years and always received nothing less than wonderful customer service. The staff goes above and beyond to ensure my transaction is do with professionalism. If you are not part of a Credit Union. You should join Nova Credit Union. You won’t be disappointed!!