Customer comes last for them. They dont care if customer complains about their service. All they offer is false promises. I would not recommend this company.
Someone always answers your questions. They will come back if they miss your home and they always update the message when you call if there is a 1 day delay due to weather or a holiday
Why would you be open at 9 and don’t answer the calls, really? What a great costumer service. I called Multiple times and the first 2 calls it would ring then It send me direct to voicemail (OPERATOR NOT AVAILABLE) it’s 10:17 am!!!! …
Sandra is rude and acted as if she did not believe me that I was skipped two weeks in a row. “Oh you would be surprised what people do I can’t just take what you said” would not give me anything but a condescending apology. I would rather pay more for someone else than deal with this company
My garbage has been missed 3 times in two months. It was sitting 3 feet from the other trashcans that got emptied. UPDATE: They came and picked up my trash. 3 stars only because the default should be that if the driver is not sure if it’s a recycle bin, pick it up, not leave it. CUSTOMER FIRST.
For 3 weeks now our trash has not been picked up. Only to be told by the office staff our can was not out when the truck came by it’s unbelievable. We paid in full for the year but can’t go on like this. I guess our only choice is to cancel our charge and switch.
Terrible customer service and impossible to get in touch with. They picked up our rec bin because they said we have not paid but our bank acct shows payment cleared at it was on time. We called and they confirmed they received the payment …
Awful. Their office manager Angela swore at me today! Wow! Never thought trying get answers to why— Would set these people off. Be very careful of these people. Left the owner a message never heard back. Geez this is garbage not life and …
Been with them less than a year, but they’ve never missed a pick up. Trash weekly, recycling bi-weekly. My only complaint is that I signed up with the promise of it being $45 quarterly for the first year and after 2 months I got a letter saying that they were adding a $6 administrative fee to each bill.
Imagine having your trash get skipped on trash day multiple times and the managers’s explanation is “we have footage of someone picking up your trash” As is I’m making it up. Something seems very broken with their system. If you’re a busy …
I switched from morning star waste service to Signature waste systems. Morning star no longer picking our garbage after they merged with Liberty Waster system. That was June 2016. They also claimed they didn’t receive our quarterly …
I just signed up with this company a few days ago and canceling this service I paid for a lod got confirmation sent to email for Thursday pick up its Friday 4:20pm mind you I called all day to ensure pick would happen. And oh for my new service I got 4 trash cans
They have already missed me twice in less than 2 months. I was told I would get a call back to explain why they missed my pickup (cameras on truck). It has been a week now with no call back or excuse. Starting to regret switching already. One more missed pick up and I’m gone.
After five years with them, I cancelled SIGNATURE WASTE service today because of horrible customer service. My auto-pay got messed up (my fault), and instead of finding a way to notify me (they know my address), they just pass by my house …
One day, Signature waste missed to pick my trash. I call them everyday to pick my trash and they say they will send someone to pick and no one came. In the end whole week passed and no one came. The Manager Angela denied that their team …
Recently moved into the area. They delivered cans right away and were supposed to pick up the following Friday for the first time. I called Thursday to make sure I was on the schedule but no pick up on Friday. No one answers the phone over …
I love the drivers at Signature Waste. Many times they’ve come out to help my bring the cans down the driveway or waited if I was running late.
Today, the driver got out of the truck and picked up the papers/ cardboard that …
We have used Signature Waste for over a year. If there is something stuck in a can, they just leave it, making ZERO effort to empty the bin. Today we had a can that had a large piece of cardboard and some styrofoam. They said it was stuck …
Increased price, so called and made an email agreement with marketing manager. Stated if a certain amount of houses In the neighborhood were using them they would drop the rate by five dollars per household. I did my part and recruited …
Idk why some people have so much trouble with garbage collection. I’ve been with Signature Waste for 10 years now and they have yet to disappoint. I’m writing this review because after 10 years, my one garbage can was beginning to crack …
Ever since I’ve switched over to these guys several years ago, it has been nothing but smooth sailing. The pickups are reliable, the payment system is easy. If i needed a bulk pickup it was simple to schedule. Even when something was …
They’re really bad at communicating. I understand understaffed, but communicate to your customers. They miss my house all the time and don’t say anything. When I reach out, they give some excuses without apologizing and say they’ll come the …
We use signature waste for our weekly trash pickup. They’ve always done their job. They had not come yesterday but as we were pulling our trash cans in at 6:30 in the evening they came. We rushed our can back out there but when he saw us he …
I called in today with an issue that got me really flared up and frustrated. I have to say, Sandra handled my hostility really well as it was something that unfortunately was a bit out of her hands. We had something missing on both sides …
I would have given this business zero stars but you must click at least one star. I had the trash pick up service for six months. When I started the service I paid for two quarters in advance. Within this six months, the rates went up …
The drivers continue to dump recycling and trash into the same truck. Despite assurances from the owner of the company, it continued to happen. Just cancel the recycling service if you cannot accommodate us!!! Instead of lying. and asking for more money due to rising costs. Terrible way to run a company.
Ive been with Signature for 3 years and never had any issues. Its one of the few companies out there that still operate efficiently. Thank you Signature waste and keep up the great work!
A suggestion for your marketing team; The day a tropical storm blows in is probably not a good day to put flyers on mailboxes. Our entire neighborhood is now littered with your trash and nobody received their flyer.
My trash is supposed to be picked up on Monday and it’s literally by four other trash cans. It wasn’t picked up I thought maybe they were behind so I waited till Wednesday to call and they said on the video the person forgot it and they …
We recently switched to Signature Waste when our previous trash removal vendor stopped taking recycling items. We signed up and they quickly delivered two containers. On the first day of service we noticed that the trash container had …
We have been so impressed by the kind and amazing customer service. The driver has been very patient with us when we have forgotten to put our cans out. Couldn’t be happier with this company.
(Translated by Google) Very good service .
(Original)
Muy buen servicio .
Great service
No complaints!
Great customer service
So far, so good. No complaints.
Great always on time never late.
Great service and great people!!! Very friendly and great with kids!!!
Nobody returned our call on the hours they are open.
Never had more problems with a garbage company. So done with these clowns.
Inconsistent pick up times, dumped bags out of my trash container and did not pick it up.
In “the over 18 years” of being in the industry, the company did not gather enough connections to be able to sell recycling material.
I wish someone would pick up the phone.
I’ve been a customer since 2005 and have never had a problem. There’s always someone to answer any questions I have by phone or email.
I think these people are great. If they miss your house they come back and the girls at the office are so cool and nice!
Customer comes last for them. They dont care if customer complains about their service. All they offer is false promises. I would not recommend this company.
You do a great job in my neighborhood(fair oaks)
The service drivers are also very friendly
Thank you
Someone always answers your questions. They will come back if they miss your home and they always update the message when you call if there is a 1 day delay due to weather or a holiday
They don’t do what they say they will do. TERRIBLE customer service!
Why would you be open at 9 and don’t answer the calls, really? What a great costumer service. I called Multiple times and the first 2 calls it would ring then It send me direct to voicemail (OPERATOR NOT AVAILABLE) it’s 10:17 am!!!! …
Sandra is rude and acted as if she did not believe me that I was skipped two weeks in a row. “Oh you would be surprised what people do I can’t just take what you said” would not give me anything but a condescending apology. I would rather pay more for someone else than deal with this company
My garbage has been missed 3 times in two months. It was sitting 3 feet from the other trashcans that got emptied. UPDATE: They came and picked up my trash. 3 stars only because the default should be that if the driver is not sure if it’s a recycle bin, pick it up, not leave it. CUSTOMER FIRST.
For 3 weeks now our trash has not been picked up. Only to be told by the office staff our can was not out when the truck came by it’s unbelievable. We paid in full for the year but can’t go on like this. I guess our only choice is to cancel our charge and switch.
So they knock garbage can over and can’t pick it up. Nice
Terrible customer service and impossible to get in touch with. They picked up our rec bin because they said we have not paid but our bank acct shows payment cleared at it was on time. We called and they confirmed they received the payment …
They skip my house on a regular basis. I have videos to prove it, and they never fix their mistakes! I am considering changing to another company.
Awful. Their office manager Angela swore at me today! Wow! Never thought trying get answers to why— Would set these people off. Be very careful of these people. Left the owner a message never heard back. Geez this is garbage not life and …
Been with them less than a year, but they’ve never missed a pick up. Trash weekly, recycling bi-weekly. My only complaint is that I signed up with the promise of it being $45 quarterly for the first year and after 2 months I got a letter saying that they were adding a $6 administrative fee to each bill.
Imagine having your trash get skipped on trash day multiple times and the managers’s explanation is “we have footage of someone picking up your trash” As is I’m making it up. Something seems very broken with their system. If you’re a busy …
I switched from morning star waste service to Signature waste systems. Morning star no longer picking our garbage after they merged with Liberty Waster system. That was June 2016. They also claimed they didn’t receive our quarterly …
How does one sue for breach of contract?
I just signed up with this company a few days ago and canceling this service I paid for a lod got confirmation sent to email for Thursday pick up its Friday 4:20pm mind you I called all day to ensure pick would happen. And oh for my new service I got 4 trash cans
They have already missed me twice in less than 2 months. I was told I would get a call back to explain why they missed my pickup (cameras on truck). It has been a week now with no call back or excuse. Starting to regret switching already. One more missed pick up and I’m gone.
I can rely on Signature to be dependable, honest, and friendly with every interaction I have with them.
After five years with them, I cancelled SIGNATURE WASTE service today because of horrible customer service. My auto-pay got messed up (my fault), and instead of finding a way to notify me (they know my address), they just pass by my house …
One day, Signature waste missed to pick my trash. I call them everyday to pick my trash and they say they will send someone to pick and no one came. In the end whole week passed and no one came. The Manager Angela denied that their team …
Recently moved into the area. They delivered cans right away and were supposed to pick up the following Friday for the first time. I called Thursday to make sure I was on the schedule but no pick up on Friday. No one answers the phone over …
I love the drivers at Signature Waste. Many times they’ve come out to help my bring the cans down the driveway or waited if I was running late.
Today, the driver got out of the truck and picked up the papers/ cardboard that …
We have used Signature Waste for over a year. If there is something stuck in a can, they just leave it, making ZERO effort to empty the bin. Today we had a can that had a large piece of cardboard and some styrofoam. They said it was stuck …
Increased price, so called and made an email agreement with marketing manager. Stated if a certain amount of houses In the neighborhood were using them they would drop the rate by five dollars per household. I did my part and recruited …
Idk why some people have so much trouble with garbage collection. I’ve been with Signature Waste for 10 years now and they have yet to disappoint. I’m writing this review because after 10 years, my one garbage can was beginning to crack …
These folks do a great job. If you have any issues or anything that needs attention they’re very responsive.
Ever since I’ve switched over to these guys several years ago, it has been nothing but smooth sailing. The pickups are reliable, the payment system is easy. If i needed a bulk pickup it was simple to schedule. Even when something was …
They’re really bad at communicating. I understand understaffed, but communicate to your customers. They miss my house all the time and don’t say anything. When I reach out, they give some excuses without apologizing and say they’ll come the …
We use signature waste for our weekly trash pickup. They’ve always done their job. They had not come yesterday but as we were pulling our trash cans in at 6:30 in the evening they came. We rushed our can back out there but when he saw us he …
I called in today with an issue that got me really flared up and frustrated. I have to say, Sandra handled my hostility really well as it was something that unfortunately was a bit out of her hands. We had something missing on both sides …
I would have given this business zero stars but you must click at least one star. I had the trash pick up service for six months. When I started the service I paid for two quarters in advance. Within this six months, the rates went up …
The drivers continue to dump recycling and trash into the same truck. Despite assurances from the owner of the company, it continued to happen. Just cancel the recycling service if you cannot accommodate us!!! Instead of lying. and asking for more money due to rising costs. Terrible way to run a company.
Ive been with Signature for 3 years and never had any issues. Its one of the few companies out there that still operate efficiently. Thank you Signature waste and keep up the great work!
Edit2: they did the right thing and are coming out at no cost.
Edit: customer gets shafted because they couldn’t pick up my trash due to an …
Always here the scheduled day of pick up. If the day has to change they let you know ahead of time. Very friendly on the phone.
A suggestion for your marketing team; The day a tropical storm blows in is probably not a good day to put flyers on mailboxes. Our entire neighborhood is now littered with your trash and nobody received their flyer.
My trash is supposed to be picked up on Monday and it’s literally by four other trash cans. It wasn’t picked up I thought maybe they were behind so I waited till Wednesday to call and they said on the video the person forgot it and they …
We recently switched to Signature Waste when our previous trash removal vendor stopped taking recycling items. We signed up and they quickly delivered two containers. On the first day of service we noticed that the trash container had …
We have been so impressed by the kind and amazing customer service. The driver has been very patient with us when we have forgotten to put our cans out. Couldn’t be happier with this company.