The Hitmen Termite & Pest Control was founded in Napa California in 1978. We are a Full-Service Pest control company providing Pest Control, Termite Control, and Tree and Lawn Health Care. We are dedicated to superior customer service and providing the highest quality inspections and treatments.
| Friday | 8AM to 5PM |
| Saturday | 9AM to 3PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
600 E Todd Rd, Santa Rosa, CA 95407
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I have worked with Hitmen for 14 years. I recommend them to my friends and family.
Jeff us always very accommodating, polite, and kind. I feel as though he does his job thoroughly.
With my comments, and I scoring has to do with Jeff.
Consistently great customer experience with Western Exterminator.
Please call 1 day prior so gate can be unlocked. We have asked numerous times!
Very polite, friendly and thorough.
Phil does a GREAT job.
He is here like clockwork, always asks if there is any additional problems.
I could not be happier. …
Paid several thousand dollars for rat exclusion. Rats still came into the garage. It would have been helpful if the company would come back out and analyze what else needed to be patched up to keep the rats out. Or, if they’re not able to …
Kiley seemed to be very professional and attentive to the pest issues we have. I was not home at the time but I could see him on our cameras. Very thorough and made great notes to us on the service ticket so we knew what he found and did.
Thanks for the great service
Nick was professional and polite and was sure to offer return service if we deemed it needed.
This tech was fantastic finally
Thank you
Maintenence
Excellent
great staff
Excellent
Great!
Excellent service
Always courteous, careful and thorough.
Great place to work and quality service.
Depends on the technician. Jason is great.
The service is fine.
Excellent timely service.
Excellent, polite and knowledgeable
Employees are treated better than any other pest control company!
Always the best!
Service okay
Worked on trouble area in kitchen.
Wonderful service as always by Craig!!!
I think it’s a crime when you keep charging someone, even though it’s still under warranty !!!!! Is this legal?
Good experience
Good work, thanks to the folks at Western
Good experience, very professional.
Very professional and courteous.
Very professional.
Reliable and efficient and keeping the rodents at bay.
Rick is awesome!
Friendly efficient staff
Tyler is a very kind and accommodating employee
Very thorough inspection. Very Pleasant fellow.
Rats are gone. Reliable, professional. Good job.
Have not seen an ant or spider since starting this service!
Very satisfied
Tyler is great. Kind and professional.
The technician was really nice and conscientious.
Rick is the best
Great service
Good regular service handled professionally
Best place for getting your pest control done! Great customer service and management.
Very responsive and friendly
Alicia is always congenial, efficient, professional and thorough.
Very professional and able to accommodate at short notice.
Highly recommend!
Always pleasant, eager to discuss problems or just talk, and never have a problem with pests.
Scott is great. So far very effective treatment.
Came and quoted for wasp nest removal. When they came they couldn’t actually come close to reaching and left without doing a thing
You have to pay attention and keep an eye on them because you will be charge more than necessary I was told one price and I trust them but I find out they will keep on charging me from my checking account until I went there and I told them to stop
the cost keeps rising-guess I need to shop arpuond some and the ants keep on coming!
Very profession – gives good advice.
Very professional, friendly and considerate of the environment.
Chris did a great job. Very friendly and had no problem explaining things.
I’ve worked with Max twice now and he’s thorough and personable!
Friendly knowledgeable staff
Always a pleasure seeing Jason. Can do attitude, good knowledge and positive outlook.
I always get professional, effective and reliable service.
Zak is amazing, goes the extra mile!!!
None really. I like being informed when the service was to be done and when the guys were arriving.
Bi-monthly treatment for carpenter ants. Always on time , professional and friendly
2 weeks ago I left a message and so far, no call from this office. Can not reach the office and can only go through a central call place. Not good.
Very happy with this service. I would recommend highly.
When I’ve still had issues with pest control they always return until the issue is under control. Patrick is very thorough and a really nice guy
Hitmen is a very good, steady service provider. Would highly recommend them
General pest mitigation spraying and spider web removal
Great experience! Thanks!
Great service, had them spray a large area. And the rep was extremely friendly, and we knocked it out in record time.
Always professional and thorough
They are always friendly and and take care of the problems we had. They make it easy
THEY ARE LESS THAN NEGATIVE 5 STARS BUT YOU HAVE TO PUT 1.
DO NOT USE THIS PLACE. THEY CHARGE UPON CHARGE FOR SERVICE. THEY DID NOT EVEN …
Don’t know what’s going on with this company lately. Hitmen stopped sending me notice of service date. Stopped sending me receipts. Called and requested receipt, nothing! Canceled my service.
Been clients for 12 years. Excellent people and work.
Very responsive and reasonably priced when they treat my oak trees.
James always does a great job; his level of professionalism and approachable personality while addressing the pests is very much appreciated in our work environment.
Excellent service. Thanks!
These guys are awesome really work with you close to eliminate insect problems.
The technician stopped at the door and asked if there was any place with issues and gave extra attention to problem areas.
I have this service for spider control bi monthly and I use them for annual termite checks and control. Very reliable
Used them for a few years. Paul is always friendly and responsive.
Richard was very friendly, knowledgeable, and helpful in addressing our ant problem.
Very good service.
Rick showed up earlier than expected and then performed two tree services – bark beetle protection and sudden oak death protection quickly.
Good service. Knowledgeable staff. Have recommended to others and they too have been pleased.
Requested service for rodents they only sprayed for ants
Very responsive but not effective
We’ve used them for a couple of years and have been very happy with the service
They use environmentally friendly products and guarantee their work. Great service!
The exterminator was professional and friendly. Went above and beyond to make sure that our pest control needs were met.
Very satisfied. Competent , knowledgeable, thorough
Great ‘bedside manner’ hopefully we get the buggers!
professional men they tented and took care of those bad termites. They came out on Wednesday set up the tent and then came out on Friday to remove tent. So far so good 👍 …
I called Hitmen pest control after I tried at least 4 home remedies for getting ants out of my kitchen. I have never seen an ant since.
Our kitchen was being overrun with ants especially the cat’s food!! We also had trickles of the ants upstairs intermittently. The Hitmen sprayed around the perimeter of our home and I haven’t seen an ant since then!! Couldn’t be happier with the experience
Initially, The Hitmen solved a rodent and black widow infestation under our house before we had contractors complete some remodeling work and since then The Hitmen visits bi-monthly to service the exterior of our home for spiders, rebaiting rodent traps, and eliminating an occasional vole and wasp problem, as needed.
The technician is always prompt, very
knowledgeable and extremely caring and communicative.
Horrible customer service. The tech that came out said I needed dry wood treatment, I had to tell him I need subterannial treatment as well. He didn’t even know what the report said. My husband and I got so frustrated we decided on paying …
We had an unmanageable rodent problem for a year and a half, with Clark Pest Control, and the problem never was resolved!! The Hitmen was a referral from friend, and since, haven’t even seen evidence of them!! Clark caught a total of 5 …
Spraying in the middle of a storm seems like a waste?
Chris Judd came over today to do an inspection and estimate. He was a really friendly and upbeat guy, he explained everything to me really well and was very professional. Can’t wait to get rid of these dang moths!
Excellent service. Thorough and friendly!
Very happy with tree treatment services and the staff both in office and out on the field.
Great service has handled my rats, mosquitoes and gophers…..
The person that came was knowledgeable and extremely understanding and attentive to our issues I feel very confident and relieved that our issues are being met beyond my expectations
Robert Was great. Unlike
My usual technician
Have had their services for many years now, always very thorough and ready to return if you decide that they may have missed something. Very prod
Professional and clean cut….strongly recommend.
They check quarterly for spiders and insects. Have also checked for moths. Very thorough in inspection and respond to our calls.
Well we had ants in are pantry and in cereal storage containers, chips, four,sugar.
Not a happy experience having the house treated Saturday and on Tuesday 3days …
Phil was great. Very informative and efficient. Thank you Phil!
Hitmen has provided spraying for spiders and ants and dewebbing the house gutters for years. Their technicians have been friendly and prompt.
Excellent regarding ants, spider, and web removal. However, I have been trying for months to have a bat nest relocated but can’t seem to get anyone out to my house that can do the job
Good service very professional summary of inspection
We love Hitmen! Eddie is very thorough and professional and always goes above and beyond on each visit.
Excellent service and a very quick turn around!
They were Thural did a complete job . house and out buildings cautious he listen to all I had to say and did a fantastic job
Excellent service. However, I didn’t get notification this time around that they would be at the house. I am handicapped so it was challenging to answer the door. Please make sure that a text notification comes to me in the future.
additional info for my earlier review. The technician on the phone said that if the area that I wanted inspected was from termites then there would be “wood dust” from where they chew…#1 she never even got up on the roof close enough to …
Very good company to deal with, taking care of our spider problem, much better
Have used Hitmen for years. Since they started doing regular visits, we have had zero issues. …
My service rep is the most wonderful and hard working young woman. She is very polite and very informative about the details of her job .
She is FANTASTIC
Good bi-monthly service. Have requested a phone call prior to service arrival, but they continue to show up without prior warning. Not good with having dogs.
I’ve asked for the service to be before 9 am specifically because of the need to spray when no one is here. That’s two months in a row the tech has arrived during lunch time. I was not informed he’d be here today, which is usually not the case.
Hitmen Pest is wonderful to work with. They provide a great service at a very reasonable rate. They are very responsive and are always on time and get the job done.
Our technician, Miguel, is wonderful. He is always polite and professional. We would and have recommended Miguel and the Hitmen to our friends!
We have minimal “pest intrusion” in our home thanks to regular maintenance. Their service persons have been polite, friendly and professional.
As far as I know no one showed up. When will they????????
We go through this every time.!!!!!
They know what they’re doing and they always are thorough and they’re very nice
Their use of biologicals is very important to us. We were unable to get rid of the ants on our own, it feels good to turn it over to a very responsive group of experts we trust.
I highly recommend Western Exterminator for anyone who needs pest control. Extremely professional and helpful service.
Service was completed. I don’t see the email notice I was supposed to receive prior. I’m not aware of any telephone messages either. They coordinated my recent termite work. Communication needs some work.
After Hitmen sold to Western Exterminator things went into the tank. After 8 years of loving Hitmen, I am leaving this company. I actually had to drive over to get the new owners to respond to an invoice. The offices, which were once filled with Hitmen employees, is sadly very empty. Sad that they sold!
The person doing the work did an excellent job – called me prior to visit, and afterwards to discuss. The scheduling of the first visit was the only blemish keeping me from giving a 5 star.
I have used The Hitmen for many years. Their service has always been excellent.
Hitmen has been my “go to” for over twenty years. The techs are great. Service has changed. Calls now go to a call center that requires two pages of questions before the call center refers to the local office. At least that is what I …
With regular inspections, Jason has kept a watchful eye out for pests we used to have constantly. We would definitely point friends to this company if they ever admit they have pest problems.
This company is plain and simply behaving FRAUDULENTLY and misrepresenting their services to consumers and I can prove it. Hitmen was hired and paid to eradicate rodents and pests in my crawl space for my Fountaingrove home located in …
I indicated that I didn’t want my service completed unless it was by Chris. I wasn’t home. They sent some one else who gave me five minutes notice to contact them . I couldn’t call them back as their cell was not readable. I’ve made it clear a number of times. They ignore my communications routinely.
Very good . Thanks for working with us on time schedule.
I have been a client of The Hitmen for many years. All of the previous years I had great service. I could call one day with a pest request and have a technician out within 24 hours. I am under a quarterly contract. This year that all …
Our Hit Man was very good about sweeping away spider webs off the house and all the other buildings, including outside and inside in our chicken house. We were very impressed! Great Job!!!
FYI: when I phoned to schedule an inspection I asked “how much does an inspection cost”? She said is this for a new home buy? I said no. she said “Oh ok I wasn’t sure why you asked how much? There is no charge for inspections.” I was …
I have had very good service since this company changed ownership, the gentleman that came today was very polite and thorough and was very helpful.
Don’t bother. First appointment was a no-show. Then reschedule; spoke with manager who had a care-less attitude. Drove 1-1/2 hours to property for the reschedule appt to address brown recluse spider infestation. Technician showed up …
Hitmen came out to my house after failing to check my garage on the 1st visit – where rat(s) ended up infesting – at no charge. Very thorough the 2nd time around. Explained options and next steps very clearly
Hit men has helped our ant and bug problems including wasps AND has helped tremendously keeping our gophers/moles problems at bay – we live in the country and know that certain critters will always be a problem – however Hitmen has helped …
Never managed to get someone to call me back and make an appointment
Eddie. Is the best technician Polite, professional and on time. Knowledgeable to answer questions and comfortable to have at my home.
Wonderful service from the exterminator. Calls before service
Always fine and give a heads up that they are coming, which is nice.
I have them come for maintenance for ants and spiders. Lately they have been terrible at keeping appointments. I have rescheduled 3 times and have dogs so I prefer Fridays in the AM. It’s in the notes on my account about this and they still can’t seem to get it right. VERY frustrated.
This company is actually : Western Exterminator. Don’t let the buy out fool you. You are doing business with a conglomerate. But: The service person who came out (finally) was amazing (Earl). The issue is the disorganized “call center.” …
Dale has been out tech thru several moves. Very professional and responsive. Excellent rep for your company.
The biggest complaint is that they never call before coming out. This means there are times we are not home so certain checks can’t be completed. I have complained about this before and told it shows on our account we should be getting a …
Very nice young man came out and addressed our problem in doors and proceeded to spray around the foundation of entire house. He first inspected carefully around entire house before he sprayed to see where there were any openings. Now will have to see if this helps our problem.
Scott from Western Exterminators was friendly, professional and informative. He located the problem on his first visit and took steps to eliminate our problem.
I have mixed feelings about this company. I used to use them up until recently some things have changed. I believe maybe their company it’s going through a change of owners? …
Dale is great, very professional, contacts you so you know when to expect him.
Hitmen has been servicing my home for almost 15 years. Their techs are wonderful! Jason currently services my home, and I can’t say enough good things about him. He knows the problem areas on my property and always does a very thorough …
Dale is professional and helpful, with a positive attitude. He seems a trustworthy person. The reservation systems, however, leave a lot to be desired.
Mike came out May 26th and said he would have office call to set up appointment and collect payment information for insect control. It’s June 14th and they still haven’t called or contact me in any way. …
The expert who came to my house went above the call of duty to search out any potential problems and explain them to me. He also gave me recommendations for how to solve the problems. He was very friendly, helpful and knowledgeable. It …
I contacted Western due to an ant problem. They were professional, explained the process and scheduled an appointment. The technician, Wolf, contacted me ahead of time to let me know when he would arrive. He was knowledgeable and …
Finding the right person isn’t always the right fit at first. Now I think we’re good. But trying to call an office in my area is quite a pain, I feel like they don’t always care about the service we “pay” for…. And the people answering those calls aren’t very helpful.
Nick that came today was wonderful.
Would be nice if he was the regular in the park.
My experience has been a good one technician always comes on time
Scott Called before he arrived asking if service could be completed today. I told them about my spider and ant problem, he said he’d find the nest and let me know. The ant nest was found in one of my trees in the entryway, he said he’d put …
Technician sprayed around an open door filling my house with insecticide. Besides the horrible smell it has given me a brutal headache and I’ve felt nauseous all day. So much for eco-friendly sprays. Will not be continuing with this service – it’s the second time it’s happened and it’s just not worth it given how terrible I feel.
Jeff is amazing! He is knowledgeable, professional, prompt and incredibly personable.
They always do a great job, and check with me to see if there is any issues!
Quality of service was far above expectation. Initially I spoke with Area Manager, Jake, and he diligently listened to my comments/concerns. He spent a generous amount of time explaining the various potential issues we could be having. Much …
Called yesterday to verify monthly appointment. They were on time. Questioned us about trouble spots and treated accordingly before doing his regular treatment protocol. Always friendly and willing to help.
We have found Matthew to be very curious and thorough in his job. He always announces himself when he arrives and asks if there are
Any areas we would like for him to concentrate on. We truly appreciate the work he does and his attitude is top notch.
James is amazing. He is reliable and always follows up.
Arrived within the appointment window. Jeff was friendly and professional. He asked relevant questions pertaining to my situation and needs. This is the only company out of 3 that I called, that would confirm they would use natural products. Very important to me for the safety of my various pets.
They don’t do what I’ve hired them to do. No phone call before arrival. They do what around the outside of the home? Dust? I’ve hired them for inside work and since I get no phone call, how do they do what I’ve asked? God only knows! …
Always efficient professional service. Technician is always polite on time. Great service
Was very disappointed in the company – was informed 4 months ago that our service was the 3rd Thursday of the month, and it has never happened on the 3rd Thursday. Gates are always locked. Technician was not able to get to back yard.
Overall this company does a good job & are very thorough. Their technicians are knowledgeable & answer my questions respectfully.
The tech that came did a great job finding the source of my ant problem. He was very considerate and friendly to my two dogs that were very happy to see him and a little nosey.
My service technician is outstanding. I believe his name is Jeff. He is very courteous, respectful and does a very thorough job.
I was caught off guard this afternoon when the person laid into my doorbell, I couldn’t stop what I was doing in the back of the house and they disappeared by the time I made it to the door. …
Robert is very nice but I do not like the way the Hitmen does business. They call the day before they are coming; no notice; I always have to call. This time they said they were coming Monday afternoon. I called and left a message with …
I had ants marching into my place in thick lines to the cat bowl. They came from the walls in two different areas. Sadly I bought the continuous plan having NO idea these people are located in Arizona and I am in Santa Rosa CA. A young boy …
I have been using The Hitman Pest for almost 10 years. Since switching to Western Exterminator, it’s been constant issues that forced me to seek services elsewhere. My service tech was very nice, however, the office is extremely …
No one called to tell me they were spraying my trees today. I found out when I spotted a man in my field. The report emailed to me said he sprayed 9 pine trees. The problem is I DON’T HAVE NINE PINE TREES. The last time this happened it …
We love their service and professional attitude. We have been costumers for over 25 yrs. We went with another company which offered a lower price BIG mistake. Went back to hitman after 2 months and never looked back. I HIGHLY recommend them.
Love my Hit Men team. Have been my team since 2013. The best.
Not sure about western exterminator company. Big company.
I use them for maintenance. They are consistently friendly and professional. Their services have worked for the last number of years.
Responsible trustworthy people. We use them for two homes with excellent results. Robert is great.
Our service rep is so nice and provides great service. The auto scheduling and billing have continually been problematic but the tech is awesome!
Ever since Western purchased HItmen, we have been disappointed in the lack of communication regarding our ant prevention service every 2 months. Worse service and raised cost to us–not a good combination
I complained about an ant invasion during this “atmospheric river”. A gentleman came out within the hour and found all the places where the ants were entering and put bait there . I think his name was Santolino? I live in Graton so check …
We have used them for one year. From the beginning, what was included and excluded from the services was vague and unclear. Ended up being much more expensive than expected, and after all the expense, we are still getting lots of mice. The …
We still call this service “Hitman” in our neighborhood. Kevin has been our “new” technician during the last year or so and he is the best and most attentive “Hitman” technician we have ever had (including his visit today). If Kevin is …
The treatment was fine however the service person left our front gate open. This is a problem since we have two dogs that could have gotten out of our yard. Please make sure the front gate is closed when you leave in the future.
Update Aug 2022
New service person arrived and was great. He actually cleared the cobwebs and offered to set and clear rodent traps for me. Hitmen provided a credit for prior …
I’ve been working with Richard Chiaretta for a few years now. He takes the time to explain to me what he is doing and why he’s doing it. He has rid our garage and home of mice always being mindful of our little dog for placement of traps. . …
Eddie is the best service provider. He exemplifies customer service and satisfaction. Your company is fortunate to have him as an employee and we’re lucky to have him take care of our property.
Nancy Brown
I had an appointment and specifically confirmed day of to make sure we would receive a heads up before the technician arrived as the home would be vacant. Technician arrived and could not get in the home.. when I asked for a manager to …
Absolutely horrible! If I could I’d give – stars!! Multiple appointments missed. Joined for 2 month service for over a year. Originally started with them because I have rats in my bathroom walls. It’s been over a year and they still have …
They were two hours late after I waited through the three hour waiting window. I was unable to let them do the services at that time because my family was arriving home shortly. I told them I would reschedule. Then they showed up at my home …
Today Jacob did a good, efficient, complete job. However he discovered two rodents in traps that obviously have been there awhile which makes me wonder if the last tech checked all the traps correctly. Also, due to on going medical …
Excellent employee who is now my regular person. He is wonderful and very professional. I would this service to notify you as to when your inspection is to be done yet so that you know and are here when they arrive. The prior service always did that by email and it was helpful.
Wow,
I was in a very desperate spot dealing with fleas in and around my home, I gave these guys a call and spoke with Rosie. Rosie was SO personable and caring …
Currently our technician Zach is quite good. He communicates well with us when he’s going to visit and confirms what needs to be done. Prior to that however our experiences were not as good, so we are hopeful the company has a renewed focus …