Get a healthy, gorgeous smile at Western Iowa Dental Group from leading Council Bluffs dentist Dr. Galvin. Personalized modern dentistry that is … See more
I have been a patient here for many years with exceptional service, I left when Kristen left…I was wanting to return for the convience. Today I called to make an appointment and received horrible customer service from Carla, I was put on hold several times due to her laughing and sidebar conversations. Will not return.
Everyone was polite and informative, relaxed environment with laughter in the air! I enjoyed our experience, and I would recommend to family and friends
Love this place! Sad i have to switch!!!:( i dont have insurance anymore and there no way i could afford to go and have theme look at my teeth for a 100.00.
Receptionist I dealt with is rude and very unprofessional I over a phone call she had with a patient the patient must of been arguing with her because she told him or her that if they kept speaking to her that way she was going to hang up …
I was very pleased every visit today leah
Maria was perfect never felt thing did excellant last time same he did perfect to no reason to not give best mark thank you
Highly recommended for great care, the staff are very knowledgeable and took the time to answer my questions, I felt like I was in good hands. Thank you guys!
Always very nice when I go in, completely understanding when I tell them I’ve got a really sensitive mouth. Only thing that’s tough is getting an appointment sometimes.
they were all very nice the dentist i had was a man very handsome explained every thing to me answered the questions i had felt very comfortable with him thank you to all of you
My family has been going to this Dentist office for many years. I won’t go anywhere else. Truly satisfied with the professionalism and kindness by everyone.
I really am totally terrified of dentist. I have major anxiety attacks over them. They made me feel comfortable. I just wish I had found them 15 to 20 years earlier.
Extremely nice, helpful, friendly and thorough people. They like to get to know their patience and how they’re doing, inside and outside of their teeth. 10/10 would recommend.
I was very disappointed. We have been using this office for 10 years and because my daughter missed one appointment she is not allowed to use this dentist office ever again
New patient to this office. Both the hygienist Alyssa and Dr Starostka were outstanding at their respective jobs and incredibly informative. Highly recommend
So personable and very caring staff. I will never go anywhere else. Betty who set up my plan went over and beyond and made my wife and I feel so much better about everything.
Only dentist I’ve seen for years I go to school full time and work full time I had to reschedule an appointment a few months ago and then I had one accidental miss because I thought the lady made my appointment for a Thursday and she ended …
I have been coming here for almost a year now.Each time I see Becky and she is absolutely AMAZING!!She is so nice and very easy to connect with.Honestly I usually never do reviews for places but this business deserves it.All the staff are …
I use to hate going to the dentist, I could never find out I liked. After trying many dentist here I finally found one that I enjoy working on my grin. I can’t think of his name, sadly, but he is my favorite there!
Extremely friendly and professional staff. Dr Weaks is the best! Thank you Western Iowa Dental Group for the excellent cleaning I received at your clinic!
Have been coming here for a few years now. Have had good experiences with them and will continue to keep seeing them. Only thing that is a downside is when you are trying to schedule afternoon appoints those are very difficult to get.
If I could give them no stars I would. They can’t even clean teeth correctly. Long story short my teeth were clean but she took off a chunk of my gums. I honestly don’t even understand how that could have happened considering your gums are pink and your teeth are white but it did. I refuse to go there now.
Yet again disrespectful receptionist, over booked so bad no where to sit, go outside and I get a lecture on how I’m not to leave my bad next time ill sit on someones lap!!!!! These women need to learn customer service this isn’t the first …
i call and try to make an appointment because I’m in a lot of pain and I’m told that I can’t get an appointment because I have missed too many appointments even though I was just there a week ago and and they made me another appointment in …
Extremely disappointed that I did not receive a phone call about my regular hygienist leaving. My visit went well with the new one, but wasn’t very impressed with not knowing I would be seeing someone new. Cleaning was great, customer service wasn’t that great.
They kept taking everyone before me and I was there first. I ended up spending 2 hours there and all they did were x-rays. I sat and sat. Not an efficient place. My time is valuable too! 2 hours is unacceptable.
I’m 23 year retired vet who called to schedule appt heard all these wonderful things about Western Dental. I called and a nice lady got me an appt for my badly infected tooth (loss cavity) , I told her I was retired Tricare and couldn’t …
I am always scared to go to the dentist but after my visit to this office I’m not!!! The staff was amazingly nice and Dr. Weak is the MOST amazing dentist!!! I never felt so great during and after having a wisdom tooth pulled. I am actually looking forward to my next visit
Anderson is my maiden name. Lee is my married name. I just haven’t changed it on my Google account yet so my last name is showing up as Anderson still. I just was in there for an appointment earlier this morning. I do not know her name but …
Very nice dental office. I have a wonderful dental hygienist who does an amazing job. She goes out of her way to do her job. All the dentists are really good as well.
I’m always treated very good when I go for a cleaning. They are very professional and explain to me if there are problems. I would recommend people to Western Iowa Dental
Personel very friendly,ive never had a bad experience here.very good care,outstanding. Since I’m low income was asked to find another dentist, dissappointed, but money talks Medicaid walks
Dr. Kimberly is great he explains things so well. The staff is great they are friendly and always seem do happy to see you. I would recommend and definitely take my daughter here when she get old enough
Worst staff I’ve ever exlexperienced! Every time we attempt to make an appointment, every time, werwe treated with disrespect and disgust. We’ve only been able to book one appointment without any disrespect. Even if they don’t mean for it to be that way, the tone of your voice and body language says much more than words.
Love this place! Everyone is so friendly at the front desk! I see Laura Wilmes and she is amazing! She always explains everything and makes you feel comfortable with anything that you’re getting done! Would highly recommend!!
Very friendly staff and dentists. They are very transparent in communicating what they’re doing when they’re working, which is actually very reassuring. They are very understanding and accommodating to those who have sensory issues and/or Autism (Based on my own personal experience).
Switched doctors with out explication after first appointment. Doesn’t listen and can’t get dentures right even after making 2 sets. Cancels all the time. Individual reasons I understand but when add all together no. You make an appointment …
I have ban to many dentists and I must say WIDC are by far the best dentists I have ever used!! If you’re scared of dentists, don’t be!! They make you feel so comfortable and at ease. And they are the absolute nicest people too!!
I had a root canal done on two front teeth here; they were totally botched and have to be redone. The dentist was very uninterested in doing a good job and his assistant was rude. Front teeth are supposed to be the easiest to perform a root …
The worst people I’ve ever spoken too. I over slept cause I work nights. I called to see if they could get me in a few minutes later cause I would be a few minutes late. Was told that I could never come back their again. I was trying to …
I was having a lot of anxiety regarding a procedure my daughter may or may not have needed. Another dentist basically told me that they may get to work and expose something that they actually cannot fix and would have to refer me elsewhere. …
I came in contact with this office when my car was broke down outside and was on the end of a four-day Bender. As I hobbled to the restroom, with cheeks clenched, I was horrified to find the restroom occupied. As I sat and waited for my …
I cannot express how disappointed I am. We were 11 mins late to our appointment and had to reschedule, because the hygienist had already left. I wonder how long she waited for us before she split….5 mins? And the receptionist acted …
They have treated my family completely unfair by cancelling our appointments because they weren’t confirmed, saying they have called when they never have. They’re absolutely unprofessional & inconsiderate. Do Not waste your time with this office!
I feel like the hygienist and dr (dentist) were both very nice and helpful. They explained some issues with my teeth or even questions I had to improve my oral health. We’re very nice and talkitive!
Today I called as a new patient trying to get an appointment setup. The lady I talked today (10/8/2019) at 12:10PM said they were booked until March but had a certain day and time in a few weeks she could have rescheduled to fit me in. I …
Looks like I had a deep cavity that went unnoticed for about a year without them telling me now I have to get a root canal and pay $750 because they couldn’t do their own job!
If zero stars were an option I’d pick that. I try to make an appointment to be seen by a dentist and they tell me that I am supposed to blow off my picking up my 4 year old daughter from school because they have an appointment to offer me …
Rude staff all around, they referred me to the Nebraska Medical Center but sent them an outdated x-ray from 2016 so the whole waiting process to get in and the appointment were pointless. The crowns on the root canals performed there are …
Office personnel are rude and should not be dealing with the public at all. They are refusing to see us again, because they are claiming we missed an appointment. This is not at all true. My husband has been waiting for this office to …
I love going here. The entire staff is friendly and the Dentists always try to get you in ASAP if you are having teeth trouble. Plus the Dental hygienist are always fun to talk too. Best Dental Group I’ve been too.
First time at Western Iowa Dental and I have to say I was very afraid of changing dentist but EVERYONE was amazing, personable, happy and so helpful! Not to mention VERY clean and up to date. Would definitely recommend!!!
I have been coming here since they were located in Baylis Park. Some staff members have been around since the beginning of my journey with them, went through both of my pregnancies (my oldest is 5) going here. Today I am upset. I have …
I’ve had four different appointments with them. They were able to keep two out of four. The first one magically was lost in their calendar even though I got a text regarding it. The other two were acceptable. Today was the straw that broke …
**Updated Review**
The improvements are very obvious! All new staff, much nicer! I got in right at my appt time. So far, much has improved from the old location and staff! …
I love this place. They are the friendliest and most professional dentist office I’ve been to. That is why I’ve probably been going to them for over 10 years. Becky my Hygenist is the best!!!
We were 10 minutes late for our 8AM appointment and the front desk ladies did not treat us as we were. They were super nice and did not mention it or make us reschedule. Very cool – thank you!!!!!!
Everyone is very friendly. I almost did not return as a customer because they used to have a secretary that was horribly rude. Returned when we relocated back to the area and the service was great. They were able to tell me what my balance would be for the services I needed to return for before my next appointment. No surprises.
The guy who was a good looking younger man, was very nice and extremely professional. He seemed to really care if I was in pain or not during the process. He explained to me exactly what he was going to do and what it should feel like and …
First time there today. Even though I hate to go to the dentist, they all did a great job to make me feel comfortable. I would definitely recommend them.
Amazing practice! They are wonderful with my 3.5 year old they have eased her into the whole preventative care process. They have recently got her comfortable enough for a full preventative appointment xrays, cleaning, and exam. We enjoy all staff members and my daughter was especially fond of her recent hygienist Jodi.
It was a pleasant visit. The front staff is friendly. The hygienist knew her stuff and was helpful, as well as agreeable and friendly. She found a blanket for me when I felt cold. All in all, it was a pretty pain-free cleaning and I appreciate that.
CONSIDER YOURSELF WARNED! First, I went into have a tooth extracted that had broken below the gum line. I was bullied into having a root canal and crown done which was extremely expensive. The next year I had xrays completed and they …
If you have a family and a hectic schedule. If u ever need to re schedule an appointment or maybe have an emergency. This place has no compassion for loyal patient. I missed one appointment in the 3 years I’ve been taking my disabled family …
I started having tooth pain on Friday 11/16/18. Tried to get into emergency dental and no one would see me. Couldn’t get into anywhere over the weekend, then my wife called these guys on Monday. At about 9 or 10 o’clock they got me in last …
Dr. Kimberly is the absolute best! I drive 2 hours just to be seen by him. He has the best bed side manors and genuinely cares about his patients. For years I dreaded going to the dentist due to a bad experience, but Dr. Kimberly helped …
Took 6 months to get an appointment. Got to the appointment and they said it had been cancelled it, okay whatever I’ll reschedule for like 2 months later. So I’ve been waiting 8 months right. Very rude and hostile lady leaves a message on …
Horrible place. They tell you they can squeeze you in if any teeth need pulled before you have surgery to have them all pulled. You call because you havent been able to eat or sleep and the pain is killing you and they say oh we referred you to someone else. Uncaring, lacks customer service, inconsiderate money grubbers.
This was my daughters first visit and she said everyone was very nice and helpful. They explained all what they were going to do before they did it so she would know and not be afraid. I have been coming for over a year and I would not …
Went in today for the first time for a cleaning, found out needed a little more done and they squeezed me in to have it done today. Friendly staff, lady that cleaned my teeth super nice and easy to get along with. Dentist was super nice and caring. Will be back!
My very first time doing business with this dental office was today and I would like to share my opinion. When I first walked inside the building I was taken aback at how immaculate the reception/waiting area was. …
I was in need to see a dentist had lots of pain. They went over my insurance and got me in to see the dentist. The employees where so kind and explained my plan to take care of my teeth. I enjoy going there and would encourage others to go to Western dental in Counil blufff Iowa
A friend of mine went in for an extraction. They left in worse pain than what they went in with. The dentist here did not provide a script for antibiotics or pain killers. She went back and they said they would do nothing for her. She wound …
Dentist was great. Receptionist need manners. I haven’t had service this awful from a scheduler ever in my life. When I called to relay my complaint, the manager was rude as well. I definitely feel discrimination. Sad part I enjoyed my first visit…. Down hill after that… I’m really in shock.
Have never had a bad experience here. Today was my daughters first dentist visit. She was treated amazingly and came you of the office happier than she went in. The process was smooth and my daughter and myself were very comfortable the entire time!
After changing insurances I was nervous about getting a new dentist but I was extremely impressed with the service I got it Midwest Dental. Everyone was so friendly. And with COVID-19 my safety is very important to me, I felt completely safe.
From the moment I walked in to the moment that I left. I felt every question, concern, and need was met. The front desk staff friendly. It was nice to even hear them chatting among themselves about their busy lives, but stopping for every …
I was informed that I would need to pay $800 before they could do a cleaning because I would need a special procedure. I went to a different dentist and they did my cleaning with no problem and no “special ” procedure and at no cost out of …
Cleaning and check up today. Mu usual hygienist is Becky. Is a delite! Always does a great job . Spends time for catching up also! Saw a new dentist today. Personable and very informative. Just a great office!
I just love coming here. Dr Kimberly is who I see and he is so sweet and is always very gentle with everything he does. He was the first dentist to ever address my teeth grinding (which I didn’t know I did), he recommended a night guard and …
Ever since Dr Gallard left the office it has went down-hill. Very rude staff. What is the point of setting up a appointment AT THE OFFICE if you are still going to call text people constantly about their appointment and they need to confirm …
I been going here for almost 5yrs very nice people friendly doctor and Becky she is lovable everytime I see her we always laughing we have a lot in common
First time ever going here. I heard a lot of great reviews. Sucks they don’t accept state insurance anymore. The whole experience I had was amazing. I was laughing and smiling almost the whole time. Very kind and friendly people. 100% recommend.
Dr. Galvin is a great dentist!! I’ve had him for a bit before he got this office!! Becky was my Dental Hygienist and made the experience great for the first time being in this office!! Highly recommend!!
The dentist is by far not my favorite place to visit however the staff here is absolutely amazing. From the front desk, to the hygienist, to the doctor, everyone really makes you feel comfortable and truly care. I would absolutely recommend them to anyone, especially those that are not a fan of the dentist.
I have been going here for years. I went in for a cleaning pre covid and they told me I couldn’t schedule out my next cleaning appointment due to my insurance. Which I had always scheduled ahead of time before but I mistakenly listened and …
I really like going here. They do thorough cleanings, have great customer service. They have always been super professional and have never done wrong by me. I enjoy getting my work done here. I would recommend this place to anyone looking for a great dentist office.
I have been to this office numerous times. Everytime I am treated very respectful and with kindness. They listen to my concerns and incorporated them into the treatment plan. Excellent customer service and bedside manner. They put me at …
I am quite happy with the care I have gotten here. I appreciate the upfront pricing they give me, so I have no last minute surprises. Staff is all very friendly and caring.
I do not recommend them. I went in to get a crown and they messed up they thought cause I could feel pain in that tooth when they were finishing up and because of that they told me I have to get that tooth pulled. I didn’t listen. I stuck …
I love this place! The people are always so knowledgeable and kind and the doctor is always very careful and concerned with how you’re doing. The hygienists are amazing and the front desk is always welcoming and knowledgeable as well! 🙂
This is an awesome dental practice! Dr. Galvin is compassionate and friendly and so is the rest of the amazing staff! I make the 60 mile drive because this practice has my full trust. I highly recommend it!!!
The last dentist that cared about the quality of their work like these guys was a specialist in cosmetic dentistry I went to in California. This dental group is seriously good.
I had my first experience at Western Iowa Dental Group today. My hygienist was thorough, knowledable & gave me the best cleaning I have ever had! Dr. Galvin was wonderful, detailed oriented and an active listener. You can tell they are dedicated to delivering excellent patient care for all who walk through their door!
Dr. Kevin Galvin is a true professional, I have experienced his careful work and his trustworthy advice for several years…the gals in the office are DELIGHTFUL, efficient and caring down to the last detail. 😊🇺🇸 …
Curtis was having gum problems, was told by another dental group that he had paradontel (sp) disease & would need thousand of dollars in treatment. He actually just has a gum infection, can be treated with cleanings & regular care by him. Thanks Western Iowa Dental Group for your honesty.
I visited Western Iowa Dental recently, and received the best service I ever have had at a dental office. The staff was attentive and welcoming, and Dr Galvin is so knowledgeable and kind.
Communication is great. They always go above and beyond to make sure we get the best care for our teeth! Always giving extra pointers on ways to approve dental care at home.
I’ve gone here for routine care since the business opened. Everyone is professional, but friendly. When I recently lost a crown, they got me in quickly and gave me good, thorough advice on my options. I would recommend them to anyone.
The staff at Western Iowa Dental group are amazing! They are always so friendly, caring and do great work. Alexia did an outstanding job on taking my impressions and Becky is the best dental hygienist around.
Western Iowa Dental are very friendly and I never have to wait past my appointment time. They are transparent with the cost upfront and show me the area that needs to be worked on. Dr. Galvin does exceptional work! I would highly recommend going there!
Dr. Galvin and his team are amazing. Receptionists are always friendly and very helpful. Dr. Galvin and his assistants explain everything before they do anything and are gentle. I’ve had no pain with any procedure done. Keep up the amazing job guys!!
Dr. Galvin is very good and has a great staff behind him. He was very friendly and my visit for three fillings was almost painless. I haven’t been to a new dentist in almost 20 years which made me a little anxious but I felt very comfortable and he did a great job. Totally recommend!
I have been a patient here for many years with exceptional service, I left when Kristen left…I was wanting to return for the convience. Today I called to make an appointment and received horrible customer service from Carla, I was put on hold several times due to her laughing and sidebar conversations. Will not return.
NO connection
New patient
very proffesinal and nice
Excellent
Great Dentists and Hygienists!
Good people, good place!
Always nice, and super helpful!
Not Good and very rude!!
friendly, gentle, smiling, very informative
Super friendly & informative staff!!
Great people, stress free!
Dr. Kimberly is a excellent dentist
Very professional, kind and courteous staff
The staff are AWESOME and a delight to deal with!
Very professional I lose my👴but I don’t lose my 😀 …
The customer service at this dental office is horrible.
Don’t come here for emergency care cause they don’t care!!!
no long wait times, great service
Very enjoyable time for it being a dentist…
Love coming here. Everyone is friendly and caring.
They are wonderful people and they work with you.
I visited office yesterday and Becky is the best!!
Tried to make appt on line. Never contacted me back
Great place. Been going there for years!!!
Been there twice. More to come. Really nice staff.
Best customer service! Nicest staff I’ve been around in a while
This is a great place to get you and your children’s teeth worked on, I was afraid of dentist until now
Very dishonest arrogant and a very unfriendly environment unprofessional in every aspect
Im kind of a big sissy when it comes to my teeth. They made it relaxing!
They were very nice to both my boys! Very nice staff.
Very friendly staff. Got right in even before my appointment time.
Bobbie
Friendly and quick!
Very friendly and a very pleasant experience. I have come here for many years.
They are very professional and treat you nice.. I would recommend them to any one. Thanks
I absolutely Loved it great people!! great service!! It couldn’t possibly be any better!
the front desk workers are horrible rude witches
and the dentists are phoney and not personable
Very comforting and educational experience. Very knowledgeable group. Got a lot done in a timely manner.
Very good and fast service with my denter repair. I have been going there for at least 4 yeas.
They did good work & had a few valuable suggestions.
They have very bad customer service and they never on time and the dentist assistant was picking at her sores
The staff is very rude to people. I honestly wouldn’t recommend them to anyone. Zero stars all the way around.
They are the kind of place that will botch an extraction and refuse painkillers for the pain.
I am new to the area and they made me feel like I’ve always been going here. Thanks
Awesome staff…very polite and quick appt…
Excellent! The Hygienist was friendly, professional, and explained every step of the way what she was doing.
I love them plus they handled business and had me in and out! Plus they was super nice 🤗 …
Great experience! Will definitely make this our new family dentist!
Best service!! and staff is very kind and helpful!! They treat you as family, Excellent!!! I really recommend
Walked in a little shaky, walked out smiling and looking forward to my next visit! Everyone there is friendly and welcoming.
Excellent staff friendly atmosphere gentle service
Very friendly staff, I have only been there twice now, but just from those two visits ..I will be using them for good..
Everyone was polite and informative, relaxed environment with laughter in the air! I enjoyed our experience, and I would recommend to family and friends
Quick, direct, friendly. Never had an unpleasant experience here and get along with staff well. 5/5
Everyone was exceedingly helpful and really made me feel comfortable in a dentist office. (Definitely not something I’m generally comfortable with)
Love this place! Sad i have to switch!!!:( i dont have insurance anymore and there no way i could afford to go and have theme look at my teeth for a 100.00.
Super friendly and knowledgeable. Becky is funny and explains everything she does and why, which I really appreciate.
Great people. Great service. Make sure you are comfortable. Damn fine job. Can’t say enough.
Everyone there was so kind. They were sure to walk me through everything step by step. They were also able to get me in really quickly.
I hate going to the dentist, but the staff was so friendly and actually gave helpful advice.
Best dentist I’ve been to, no doubt. They’re the nicest people, God bless them.
Very friendly and comfortable, fun and caring, definitely enjoyed the visit.
They don’t seem to like to work with Latinos. Very rude and unfriendly by phone and in person. That is why my family and me moved to another office.
Receptionist I dealt with is rude and very unprofessional I over a phone call she had with a patient the patient must of been arguing with her because she told him or her that if they kept speaking to her that way she was going to hang up …
Dr Garvey & the nurse that worked with him, were more than great & very pleasant. Thank you so much.
The office staff is helpful, efficient, and polite. The dental staff provides quality work, is knowledgeable, and friendly.
The staff here are amazing! The hygienists are very nice and children friendly. I would recommend this place to anybody
I was very pleased every visit today leah
Maria was perfect never felt thing did excellant last time same he did perfect to no reason to not give best mark thank you
Really sad this place just stops seeing Medicare patients and couldn’t even tell you you’re insurance is no longer accepted here very disappointing
Very polite and welcoming staff. The hygienist I saw was very pleasant and listened to my needs.
Great experience! Becky is the best!
Highly recommended for great care, the staff are very knowledgeable and took the time to answer my questions, I felt like I was in good hands. Thank you guys!
Got an appointment very quickly was seen in a timely manner the dentist was very attentive to the issues I’ve been having with my jaw.
Always very nice when I go in, completely understanding when I tell them I’ve got a really sensitive mouth. Only thing that’s tough is getting an appointment sometimes.
The service is excellent. Great hygienist and dentist. But the office is so noisy!
they were all very nice the dentist i had was a man very handsome explained every thing to me answered the questions i had felt very comfortable with him thank you to all of you
My family has been going to this Dentist office for many years. I won’t go anywhere else. Truly satisfied with the professionalism and kindness by everyone.
I really am totally terrified of dentist. I have major anxiety attacks over them. They made me feel comfortable. I just wish I had found them 15 to 20 years earlier.
Extremely nice, helpful, friendly and thorough people. They like to get to know their patience and how they’re doing, inside and outside of their teeth. 10/10 would recommend.
Just got back home from a tooth extraction, everyone was super nice. Dr. Kimberly was very polite and thorough,. It was painless!
Western Iowa dental is the best in the area hands down,
And dr. Kimberly and his staff are AWESOME. Very friendly and professional.
These guys are great! They always get me in quickly and communicate my appointments well. They staff are very friendly and explain things clearly.
I was very disappointed. We have been using this office for 10 years and because my daughter missed one appointment she is not allowed to use this dentist office ever again
New patient to this office. Both the hygienist Alyssa and Dr Starostka were outstanding at their respective jobs and incredibly informative. Highly recommend
Very professional team.
The dentist was very quick neat and clean about pulling my tooth
My experience was awesome …
So personable and very caring staff. I will never go anywhere else. Betty who set up my plan went over and beyond and made my wife and I feel so much better about everything.
Only dentist I’ve seen for years I go to school full time and work full time I had to reschedule an appointment a few months ago and then I had one accidental miss because I thought the lady made my appointment for a Thursday and she ended …
I have been coming here for almost a year now.Each time I see Becky and she is absolutely AMAZING!!She is so nice and very easy to connect with.Honestly I usually never do reviews for places but this business deserves it.All the staff are …
Alissa is awesome!! Love going to my appointments! She’s always friendly, professional and fun.
Everyone is extremely friendly and personal. Dr. Spence really took her time and was very thorough. Will recommend this office to everyone!
2 fillings and out in 40 minutes, including check in and out. Everyone was so pleasant and professional.
I use to hate going to the dentist, I could never find out I liked. After trying many dentist here I finally found one that I enjoy working on my grin. I can’t think of his name, sadly, but he is my favorite there!
Extremely friendly and professional staff. Dr Weaks is the best! Thank you Western Iowa Dental Group for the excellent cleaning I received at your clinic!
Have been coming here for a few years now. Have had good experiences with them and will continue to keep seeing them. Only thing that is a downside is when you are trying to schedule afternoon appoints those are very difficult to get.
Really great hygienists at Western IA Dental
If I could give them no stars I would. They can’t even clean teeth correctly. Long story short my teeth were clean but she took off a chunk of my gums. I honestly don’t even understand how that could have happened considering your gums are pink and your teeth are white but it did. I refuse to go there now.
Yet again disrespectful receptionist, over booked so bad no where to sit, go outside and I get a lecture on how I’m not to leave my bad next time ill sit on someones lap!!!!! These women need to learn customer service this isn’t the first …
Friendly, timely, and professional care. I always enjoy going to see the folks at Western Iowa Dental Group.
i call and try to make an appointment because I’m in a lot of pain and I’m told that I can’t get an appointment because I have missed too many appointments even though I was just there a week ago and and they made me another appointment in …
Extremely disappointed that I did not receive a phone call about my regular hygienist leaving. My visit went well with the new one, but wasn’t very impressed with not knowing I would be seeing someone new. Cleaning was great, customer service wasn’t that great.
They kept taking everyone before me and I was there first. I ended up spending 2 hours there and all they did were x-rays. I sat and sat. Not an efficient place. My time is valuable too! 2 hours is unacceptable.
I’m 23 year retired vet who called to schedule appt heard all these wonderful things about Western Dental. I called and a nice lady got me an appt for my badly infected tooth (loss cavity) , I told her I was retired Tricare and couldn’t …
Alyssa is Amazing!! She does a great job cleaning my teeth and keeping me informed!! She is also a truly wonderful person to get to talk to!
5/5 for the work and how nice they are, and comfort during procedures. Dr. Kimberly and his assistants did great work. …
I am always scared to go to the dentist but after my visit to this office I’m not!!! The staff was amazingly nice and Dr. Weak is the MOST amazing dentist!!! I never felt so great during and after having a wisdom tooth pulled. I am actually looking forward to my next visit
Anderson is my maiden name. Lee is my married name. I just haven’t changed it on my Google account yet so my last name is showing up as Anderson still. I just was in there for an appointment earlier this morning. I do not know her name but …
Very nice dental office. I have a wonderful dental hygienist who does an amazing job. She goes out of her way to do her job. All the dentists are really good as well.
I’m always treated very good when I go for a cleaning. They are very professional and explain to me if there are problems. I would recommend people to Western Iowa Dental
Personel very friendly,ive never had a bad experience here.very good care,outstanding. Since I’m low income was asked to find another dentist, dissappointed, but money talks Medicaid walks
Dr. Kimberly is great he explains things so well. The staff is great they are friendly and always seem do happy to see you. I would recommend and definitely take my daughter here when she get old enough
Worst staff I’ve ever exlexperienced! Every time we attempt to make an appointment, every time, werwe treated with disrespect and disgust. We’ve only been able to book one appointment without any disrespect. Even if they don’t mean for it to be that way, the tone of your voice and body language says much more than words.
Love this place! Everyone is so friendly at the front desk! I see Laura Wilmes and she is amazing! She always explains everything and makes you feel comfortable with anything that you’re getting done! Would highly recommend!!
Very friendly staff and dentists. They are very transparent in communicating what they’re doing when they’re working, which is actually very reassuring. They are very understanding and accommodating to those who have sensory issues and/or Autism (Based on my own personal experience).
Switched doctors with out explication after first appointment. Doesn’t listen and can’t get dentures right even after making 2 sets. Cancels all the time. Individual reasons I understand but when add all together no. You make an appointment …
I have ban to many dentists and I must say WIDC are by far the best dentists I have ever used!! If you’re scared of dentists, don’t be!! They make you feel so comfortable and at ease. And they are the absolute nicest people too!!
I had a root canal done on two front teeth here; they were totally botched and have to be redone. The dentist was very uninterested in doing a good job and his assistant was rude. Front teeth are supposed to be the easiest to perform a root …
The worst people I’ve ever spoken too. I over slept cause I work nights. I called to see if they could get me in a few minutes later cause I would be a few minutes late. Was told that I could never come back their again. I was trying to …
I was having a lot of anxiety regarding a procedure my daughter may or may not have needed. Another dentist basically told me that they may get to work and expose something that they actually cannot fix and would have to refer me elsewhere. …
I came in contact with this office when my car was broke down outside and was on the end of a four-day Bender. As I hobbled to the restroom, with cheeks clenched, I was horrified to find the restroom occupied. As I sat and waited for my …
I cannot express how disappointed I am. We were 11 mins late to our appointment and had to reschedule, because the hygienist had already left. I wonder how long she waited for us before she split….5 mins? And the receptionist acted …
They have treated my family completely unfair by cancelling our appointments because they weren’t confirmed, saying they have called when they never have. They’re absolutely unprofessional & inconsiderate. Do Not waste your time with this office!
I feel like the hygienist and dr (dentist) were both very nice and helpful. They explained some issues with my teeth or even questions I had to improve my oral health. We’re very nice and talkitive!
Today I called as a new patient trying to get an appointment setup. The lady I talked today (10/8/2019) at 12:10PM said they were booked until March but had a certain day and time in a few weeks she could have rescheduled to fit me in. I …
Looks like I had a deep cavity that went unnoticed for about a year without them telling me now I have to get a root canal and pay $750 because they couldn’t do their own job!
My dental experience was above average
If zero stars were an option I’d pick that. I try to make an appointment to be seen by a dentist and they tell me that I am supposed to blow off my picking up my 4 year old daughter from school because they have an appointment to offer me …
Rude staff all around, they referred me to the Nebraska Medical Center but sent them an outdated x-ray from 2016 so the whole waiting process to get in and the appointment were pointless. The crowns on the root canals performed there are …
Office personnel are rude and should not be dealing with the public at all. They are refusing to see us again, because they are claiming we missed an appointment. This is not at all true. My husband has been waiting for this office to …
I love going here. The entire staff is friendly and the Dentists always try to get you in ASAP if you are having teeth trouble. Plus the Dental hygienist are always fun to talk too. Best Dental Group I’ve been too.
First time at Western Iowa Dental and I have to say I was very afraid of changing dentist but EVERYONE was amazing, personable, happy and so helpful! Not to mention VERY clean and up to date. Would definitely recommend!!!
I have been coming here since they were located in Baylis Park. Some staff members have been around since the beginning of my journey with them, went through both of my pregnancies (my oldest is 5) going here. Today I am upset. I have …
I’ve had four different appointments with them. They were able to keep two out of four. The first one magically was lost in their calendar even though I got a text regarding it. The other two were acceptable. Today was the straw that broke …
**Updated Review**
The improvements are very obvious! All new staff, much nicer! I got in right at my appt time. So far, much has improved from the old location and staff! …
I love this place. They are the friendliest and most professional dentist office I’ve been to. That is why I’ve probably been going to them for over 10 years. Becky my Hygenist is the best!!!
We were 10 minutes late for our 8AM appointment and the front desk ladies did not treat us as we were. They were super nice and did not mention it or make us reschedule. Very cool – thank you!!!!!!
Everyone is very friendly. I almost did not return as a customer because they used to have a secretary that was horribly rude. Returned when we relocated back to the area and the service was great. They were able to tell me what my balance would be for the services I needed to return for before my next appointment. No surprises.
The guy who was a good looking younger man, was very nice and extremely professional. He seemed to really care if I was in pain or not during the process. He explained to me exactly what he was going to do and what it should feel like and …
First time there today. Even though I hate to go to the dentist, they all did a great job to make me feel comfortable. I would definitely recommend them.
Amazing practice! They are wonderful with my 3.5 year old they have eased her into the whole preventative care process. They have recently got her comfortable enough for a full preventative appointment xrays, cleaning, and exam. We enjoy all staff members and my daughter was especially fond of her recent hygienist Jodi.
It was a pleasant visit. The front staff is friendly. The hygienist knew her stuff and was helpful, as well as agreeable and friendly. She found a blanket for me when I felt cold. All in all, it was a pretty pain-free cleaning and I appreciate that.
CONSIDER YOURSELF WARNED! First, I went into have a tooth extracted that had broken below the gum line. I was bullied into having a root canal and crown done which was extremely expensive. The next year I had xrays completed and they …
If you have a family and a hectic schedule. If u ever need to re schedule an appointment or maybe have an emergency. This place has no compassion for loyal patient. I missed one appointment in the 3 years I’ve been taking my disabled family …
I started having tooth pain on Friday 11/16/18. Tried to get into emergency dental and no one would see me. Couldn’t get into anywhere over the weekend, then my wife called these guys on Monday. At about 9 or 10 o’clock they got me in last …
Dr. Kimberly is the absolute best! I drive 2 hours just to be seen by him. He has the best bed side manors and genuinely cares about his patients. For years I dreaded going to the dentist due to a bad experience, but Dr. Kimberly helped …
Took 6 months to get an appointment. Got to the appointment and they said it had been cancelled it, okay whatever I’ll reschedule for like 2 months later. So I’ve been waiting 8 months right. Very rude and hostile lady leaves a message on …
Great place to go. They are friendly and willing to help.
Horrible place. They tell you they can squeeze you in if any teeth need pulled before you have surgery to have them all pulled. You call because you havent been able to eat or sleep and the pain is killing you and they say oh we referred you to someone else. Uncaring, lacks customer service, inconsiderate money grubbers.
This was my daughters first visit and she said everyone was very nice and helpful. They explained all what they were going to do before they did it so she would know and not be afraid. I have been coming for over a year and I would not …
Went in today for the first time for a cleaning, found out needed a little more done and they squeezed me in to have it done today. Friendly staff, lady that cleaned my teeth super nice and easy to get along with. Dentist was super nice and caring. Will be back!
My very first time doing business with this dental office was today and I would like to share my opinion. When I first walked inside the building I was taken aback at how immaculate the reception/waiting area was. …
I was in need to see a dentist had lots of pain. They went over my insurance and got me in to see the dentist. The employees where so kind and explained my plan to take care of my teeth. I enjoy going there and would encourage others to go to Western dental in Counil blufff Iowa
A friend of mine went in for an extraction. They left in worse pain than what they went in with. The dentist here did not provide a script for antibiotics or pain killers. She went back and they said they would do nothing for her. She wound …
Dentist was great. Receptionist need manners. I haven’t had service this awful from a scheduler ever in my life. When I called to relay my complaint, the manager was rude as well. I definitely feel discrimination. Sad part I enjoyed my first visit…. Down hill after that… I’m really in shock.
Have never had a bad experience here. Today was my daughters first dentist visit. She was treated amazingly and came you of the office happier than she went in. The process was smooth and my daughter and myself were very comfortable the entire time!
After changing insurances I was nervous about getting a new dentist but I was extremely impressed with the service I got it Midwest Dental. Everyone was so friendly. And with COVID-19 my safety is very important to me, I felt completely safe.
From the moment I walked in to the moment that I left. I felt every question, concern, and need was met. The front desk staff friendly. It was nice to even hear them chatting among themselves about their busy lives, but stopping for every …
I was informed that I would need to pay $800 before they could do a cleaning because I would need a special procedure. I went to a different dentist and they did my cleaning with no problem and no “special ” procedure and at no cost out of …
Cleaning and check up today. Mu usual hygienist is Becky. Is a delite! Always does a great job . Spends time for catching up also! Saw a new dentist today. Personable and very informative. Just a great office!
I just love coming here. Dr Kimberly is who I see and he is so sweet and is always very gentle with everything he does. He was the first dentist to ever address my teeth grinding (which I didn’t know I did), he recommended a night guard and …
Ever since Dr Gallard left the office it has went down-hill. Very rude staff. What is the point of setting up a appointment AT THE OFFICE if you are still going to call text people constantly about their appointment and they need to confirm …
I been going here for almost 5yrs very nice people friendly doctor and Becky she is lovable everytime I see her we always laughing we have a lot in common
First time ever going here. I heard a lot of great reviews. Sucks they don’t accept state insurance anymore. The whole experience I had was amazing. I was laughing and smiling almost the whole time. Very kind and friendly people. 100% recommend.
Dr. Galvin is a great dentist!! I’ve had him for a bit before he got this office!! Becky was my Dental Hygienist and made the experience great for the first time being in this office!! Highly recommend!!
The dentist is by far not my favorite place to visit however the staff here is absolutely amazing. From the front desk, to the hygienist, to the doctor, everyone really makes you feel comfortable and truly care. I would absolutely recommend them to anyone, especially those that are not a fan of the dentist.
Very friendly , professional people. Very clean. This is one of the best (IF not the best) dental offices around this area!
I have been going here for years. I went in for a cleaning pre covid and they told me I couldn’t schedule out my next cleaning appointment due to my insurance. Which I had always scheduled ahead of time before but I mistakenly listened and …
Everyone here is great!!!! The team was top notch from beginning to end! I would highly recommend!
I really like going here. They do thorough cleanings, have great customer service. They have always been super professional and have never done wrong by me. I enjoy getting my work done here. I would recommend this place to anyone looking for a great dentist office.
This is a very nice, stress free, office. Dr Kevin and his staff are amazing.
Marie was absolutely the best. I would highly recommend her.
I have been to this office numerous times. Everytime I am treated very respectful and with kindness. They listen to my concerns and incorporated them into the treatment plan. Excellent customer service and bedside manner. They put me at …
I am quite happy with the care I have gotten here. I appreciate the upfront pricing they give me, so I have no last minute surprises. Staff is all very friendly and caring.
I do not recommend them. I went in to get a crown and they messed up they thought cause I could feel pain in that tooth when they were finishing up and because of that they told me I have to get that tooth pulled. I didn’t listen. I stuck …
Always made welcome, everyone is helpful and polite. Feel everyone is knows their jobs and complete their job
Becky was so wonderful. This is the place to have your teeth detailed!
I love this place! The people are always so knowledgeable and kind and the doctor is always very careful and concerned with how you’re doing. The hygienists are amazing and the front desk is always welcoming and knowledgeable as well! 🙂
The best dentist in the Omaha metro area. Great staff and care. Thank you Dr. Galvin
Great cleaning, love love love Becky! Could have been on time a little better, appointment was for 2 but did not get in until 2:20.
This is an awesome dental practice! Dr. Galvin is compassionate and friendly and so is the rest of the amazing staff! I make the 60 mile drive because this practice has my full trust. I highly recommend it!!!
Super friendly staff and doctors, I never had my dental cleaning like today, the best ever!
The last dentist that cared about the quality of their work like these guys was a specialist in cosmetic dentistry I went to in California. This dental group is seriously good.
I was very pleased with the service I recieved. Everyone is very nice and make sure that you are comfortable while working on your teeth.
I had my first experience at Western Iowa Dental Group today. My hygienist was thorough, knowledable & gave me the best cleaning I have ever had! Dr. Galvin was wonderful, detailed oriented and an active listener. You can tell they are dedicated to delivering excellent patient care for all who walk through their door!
Dr. Kevin Galvin is a true professional, I have experienced his careful work and his trustworthy advice for several years…the gals in the office are DELIGHTFUL, efficient and caring down to the last detail. 😊🇺🇸 …
Curtis was having gum problems, was told by another dental group that he had paradontel (sp) disease & would need thousand of dollars in treatment. He actually just has a gum infection, can be treated with cleanings & regular care by him. Thanks Western Iowa Dental Group for your honesty.
I visited Western Iowa Dental recently, and received the best service I ever have had at a dental office. The staff was attentive and welcoming, and Dr Galvin is so knowledgeable and kind.
Communication is great. They always go above and beyond to make sure we get the best care for our teeth! Always giving extra pointers on ways to approve dental care at home.
I’ve gone here for routine care since the business opened. Everyone is professional, but friendly. When I recently lost a crown, they got me in quickly and gave me good, thorough advice on my options. I would recommend them to anyone.
The staff at Western Iowa Dental group are amazing! They are always so friendly, caring and do great work. Alexia did an outstanding job on taking my impressions and Becky is the best dental hygienist around.
Western Iowa Dental are very friendly and I never have to wait past my appointment time. They are transparent with the cost upfront and show me the area that needs to be worked on. Dr. Galvin does exceptional work! I would highly recommend going there!
Dr. Galvin and his team are amazing. Receptionists are always friendly and very helpful. Dr. Galvin and his assistants explain everything before they do anything and are gentle. I’ve had no pain with any procedure done. Keep up the amazing job guys!!
Dr. Galvin is very good and has a great staff behind him. He was very friendly and my visit for three fillings was almost painless. I haven’t been to a new dentist in almost 20 years which made me a little anxious but I felt very comfortable and he did a great job. Totally recommend!