Since 1929, Plus4 Credit Union has proudly served the financial needs of postal workers. But today, our passion for empowering families with affordable financial solutions extends to a wide variety of members. Our name honors our proud postal heritage while laying the foundation for greater diversity and continued growth – because the stronger our credit union becomes, the more value and affordability we all enjoy!
| Friday | 9AM to 5PM |
| Saturday | 9AM to 2PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
9998 Almeda Genoa Rd, Houston, TX 77075
(Translated by Google) Very good service
(Original)
Muy buen servicio
Great place
Great.
Absolutely awful customer service and they have so many fees! Please go elsewhere
Systems are always down and the bank teller and the teller supervisor are very unprofessional
Excellent banking experiences and superb customer service that is always first class.
Worst bank ever… too many fees, horrible customer service skills, and I’m never able to get through to customer service
Terrible customer service, they lost the payment that I made and are blaming me for it.
Just started banking at this location and so far so good. The customer service and services they provide were excellent from the start.
This is ridiculous I am trying to get a hold of a credit union representative and can’t get a hold to anyone I called multiple times and still no response. I need to get a whole to someone. This is ridiculous
If I could give them a 0 review I would my card has been compromised more than anyone could imagine I wouldn’t advise anyone to bank here they also never answer the phone just received my new card I only used this new card a total of 3 …
Phone calls were usually answered in no more than 3 mins. Now it’s like 10 mins. I called twice for a quick question and now they had me leave a message for them to get back to me. Not acceptable.
Emerald and Jackie are nice 😎 …
I’m at pretty good credit a but now I am going to start building with plus4 credit I really appreciate them helping me manage my bills due to corona viris I am extremely blessed for thier help and I’ll be able to get back on my feet Godbless y’all and have a wonderful day everyone
Horrible customer service, always ridiculously long holds on the phone, and they are experts at quoting company policy but suck at listening to the customer, I will never get another loan from these people, in contrast USAA is awesome and has never made us feel like just another number.
This banks customer service is horrible.
Vehicle refinance was a smooth transition…understanding and timely handled. Vorice made everything worth while!
I have had my joint account there for over 4 years and now they tell me my wife cannot have the account with me. She banks with Wells Fargo, plus 4 is our joint account. These people are pretty dumb!
Been with them about 5 months or so. No issues. Always friendly and professional. Only issue is holding my check for 3 days untill all funds are released.
I WOULDNT RECOMMEND ANYBODY HERE !!! STAY AWAY THE PEOPLE DONT CARE WHATEVER YOUR SITUATION IS !!! CLOSED MY PERSONAL BACK AND LEFT THEM AND WOULDNT EVEN GET A CAR FINANCE THROUGH THEM EITHER WORST POSSIBLE BANK
This is the worst bank ever. They always give you the run around, customer service/call center employees are very rude and unknowlegeable, there is never a supervisor available they are always in meetings. Every employee gives you a …
I have bank here for over 20 years with a line of credit that I have paid monthly on since opening the credit line in 2006.
I hadn’t had to withdrawn money from that line in over a year until recently and …
Went into almeda location. Daughter wanted to open an account. We sigmed in and took a seat. No one was at the receptionist desk to greet you. We sat there for 20 minutes. No one said a word. Not someone will be with you soon nothing. We …
I’ve banked with them for almost 15 years. Everytime I try to do a mobile deposit they reject it. I don’t have time to go an actual branch to cash a check beacause they close so early. After the New Year, I am closing my account with them. Sorry just plain sorry.
They will rob you with overdraft fees. You will make a purchase it will be taken out of your available balance. Then it will be held until a purchase puts you past balance then post your pending purchases and charge you overdrafts. When you …
Can’t get anyone on phone, left messages and no one calls back,have been into office two times and problems still not resolved,can’t get any help to activate debit card card.
If I could leave 0 stars I would worst credit Union Ever!!! there not convenient customer service is very poor hard to get someone on the phone then when I finally did she placed me on hold for 20 minutes they lock my card everytime I make …
The credit union opens at 9am I check in and they was having a meeting in the sitting area which they should have had the meeting before the bank was open. I had to wait for 30min before I was help; I believe they should always put the customers first. Other than that I have no other complaints.
I’ve been a customer with plus 4 for about a decade and they are a lot like Boost mobile. When you don’t need them to do anything they are fine but as soon as you need anything I’ve found them to be pretty consistently disappointing. They …
This is the worst banking system I’ve ever been associated with. They’ll close your card, force you to wait on a new one and give you the pin number weeks later. It’s almost impossible to reach an actual banker and they have no convenience what so ever. This Credit Union need an entire new system with convenience and professionalism
This is the worst banking on answering phone in a timely manner. I will be on hold from 15 minutes to at one time about 2 hours. I HAVE to call and let them know I need to up my limit so I can pay my bills the same day. The people are nice …
Absolute worst bank, shuts cards off and you CAN NOT REACH CUSTOMER SERVICE. If you bank with them keep cash at all times, you never know when it will happen, and it happens OFTEN.
Banking with this facility for at least 20 years. Called to order a replacement card, waited the 7 to 10 business days (ridiculous) had not received it. Contacted them and was told the batch my card was ordered in did not go through, I …
I have been banking with Plus4 Credit Union for several years! And I never had an issue with them. The reason why I decided to given them a detailed review, it is for their incredible personalized service I got from Tamara Rivera, who did …
I have been a member since I was a child things have gotten horrible over the years. I hate to leave but these card issues are bad I was told to use the atm at 7 eleven I don’t even have one close. They have to do better.
This is the absolute worst credit union I have ever had to deal with EVER!! I discovered an error on my account caused by them. I’ve called 2 to 3 times a week for over a month to get this resolved, not to mention, I’m on hold for at least …
OK update lol finally got the bank on the phone I’m gonna tell you what they told me. The reason I didn’t receive no new details is because they were waiting on people to call in. You can’t make this up peoples.
The people at plus 4 credit union are crooks. They claim to offer 90 days no payments if you refinance your auto loan through them. Do not fall for this. They will hide behind the fine print. They will send you nothing whatsoever …
My paper wasn’t processed and the phone hangs up after holding on for 10 minutes. I can’t leave a message because mailbox is full.
Very poor business practices.
Being a new member, I have experienced nothing but poor customer service from this establishment. Opened a new account a month ago and have yet to receive a debit card. I was not told the 3rd party company that issues cards had stopped …
DO NOT BANK HERE !!!!!!
I’ve Been With Houston Metropolitan Federal Credit Union Before It Was Plus 4 & Had No Issues. Now That They’ve Merged ITS HORRIBLE ! Im Usually Happy To Give 5star Reviews But The Customer Service, The Workers ….. Just All In All DO NOT BANK HERE !!!!!!
Once I pay off my loans I am done with Plus4. They don’t treat their customers right. I liked it better when it was HMFCU. DO NOT BANK HERE AT ALL. One of the managers Kathy Cowsert makes it clear she don’t care.
If I could give a “0” I would. Every since HMFCU merged with Plus 4 the customer has been horrible. It takes over 45 minutes for someone to answer the phone and you can’t spend your own money without calling for an increase. HMFCU this is …
The service is horrible, You can’t use a shared bank for a year, you can’t make deposits via your banking app like other banks because they have it blocked! I’ve only been with this bank a 1yr and 9 mos and I’m ready to cancel my …
I wish I could rate this credit union with 0 stars. I would not recommend this credit union to anyone. My boyfriend opened a new account there a few months ago and his paycheck that is direct deposited each Friday does not post for days at …
The credit union location is off 45-Tidwell and on the northeast of Houston. The credit union name was name Houston Metropolitan Federal Credit Union until a merge happen August 1, 2022. Before the merger the customer service is horrible it …
I have been a member for over 5 years now. Recently the notice for the holiday skip a pay was sent out and said that my loans qualified. I applied like I have done in the past and after a week I was wondering why I didn’t see any changes. I …