Aventa Credit Union is dedicated to improving the lives of its members and their communities in Colorado Springs, Pueblo, and the San Luis Valley. See more
Rafael was a big help in solving my online banking issues. I would give 5 stars if the Salida branch manager corrected the charges that were the bank’s error. It’s a matter of good customer service.
Update: They will drop your automatic payments and then tell you that you’re late. They have so many glitches in their software it’s insane. Explained to the lady on the phone how bad baconpay is and she just made excuses and got catty with …
Worked with Nikki today and the whole experience was great! Set me up with a new savings, helped me with a check I had an issue with, and updated my ID for me. Thank you so much for the fantastic service!
My experience with Aventa Credit Union and the staff at the Colorado Springs Dublin office were fantastic. I was always kept up to date, always able to speak to someone, and always had clarification for any and all my questions and …
Called customer service. Asked to speak with supervisor. They took my information and said a supervisor would call me in a couple of hours. That was 4 days ago! Glad I’m not holding my breath! Corporate needs to know about this!!! …
It’s 4 of clock in the afternoon and no one is available to take my payment. I keep calling and always get the same voice recording saying the contact center is closed. Apparently 4 of clock is not normal buisness hours. It shouldn’t be this hard to give someone else money.
Poor service, bad attitudes, and constant annoyances and hurdles to jump. Their call center reps have been particularly rude and unhelpful. Go anywhere but Aventa.
Mistake right n left , wouldn’t file a dispute on a fraudulent charge for me because it was under $25 dollars and I had a PayPal account linked from card to aventas card and they deny the funds but still charge me a 35$ insufficient fee even after denying the transaction , so even declined the process and still charged me a fee,
Been banking there since I was 16 years old back in 1970 when it was Colorado Springs City Employee Credit Union. I’ve never done any kind of loan through them, just general banking!
They are always friendly. 90% of the time the service was quick. In 5 to 6 years that I’ve been banking with them, I’ve only had to wait a long time twice.
If I could give them less stars I would. They will constantly harass you and threaten you. Even if you make arrangements with someone. Plus, they can never see your payments. 🤦♀️ …
I have been trying to get ahold of someone that can answer some general questions about my loan, since last Thursday. It’s now the following Monday. I have left messages, I have called multiple times and no one had been the least bit …
The loan we had was fine but their website is horrid. Not user friendly at all. Very difficult to find the info for online banking and to pay. Easier just to do automatic withdrawal to pay then on their horrendous website.
If I could give zero stars I absolutely would. From the terrible service, to struggling to pay my loan due to their lack of options, to setting up a payment plan that was violated by the loan officer and having her manager always be “out of the office” conviently. DO NOT do business here unless you enjoy the massive headaches it gives.
I am impressed with the professional service of a wonderful representative, Jesus. He was the perfect person to help with my situation , made things clear and informative, and a pleasure to work with
DONT TAKE A LOAN OUT FROM THEM. I have no problems for a year and now it is an issue every month with my account. When I submit a payment, they can find it. They demand payments over the phone and then cash the check when you ask them not too. The loan officers are TERRIBLE. It’s such a shame.
The worst Credit Union ever. Zero help with a situation we have been proactive in trying to resolve with THIER insurance verification company who is a joke. We emailed her 9/20/21 and she responded with she would get back with us, still to date 11/12/21 no response.
They are the worst. We were forced into using them when buying a car locally. What a mistake! Their online banking is horrendous! It needs to email you a code every single time you log in, and then it takes 30 minutes to an HOUR to send it! …
I found myself in a tough area financially and felt embarrassed to ask for help but luckily I was put in contact with Jesus Rivera who not only took the time to understand my problems but took the extra time to make sure I was comfortable …
This bank is hard to deal with. Always sending me threatening calls and emails especially from Tricia. She never listens and doesn’t care about your personal situation and is never willing to work out any situation. They are always losing …
Absolutely the worst bank I have ever dealt with! Rude to my son, rude to my banker, not helpful at all! Asked for a fax… it didn’t come through… when we called to ask if they could send it again they rudely said, “I sent it 15 minutes …
They are consistent in their poor customer service! Every time I made a payment, the tellers weren’t happy or pleasant. I was told I would receive the title for my car if I made the payout in cash…which didn’t happen. They told me it …
Worst experience with a business I’ve ever had. Due to a lack of communication on their terms, thousands of dollars were added to my car loan for not having the right amount of collision. After paying off my now 6.5 year loan, they’ve lost …
If i could give no stars i would. They like to give hidden fees and pretend like they can’t help wave them. You can’t pay with a card but if you pay over the phone it’s $10 extra. If you can’t make a payment on time and dont call three days …
Never been to a physical branch, but they are theee least professional organization I’ve dealt with in a long time. greedy, shady, threatening, harassing. They’re linked with various low-budget dealerships who manipulate carfax reports and practice extremely deceptive marketing. Garbage. Never again.
This Loan company is the worst of the worst. Instead of a call that they cant verify insurance they just add on the amount to your loan lowering your credit. If this company cant communicate then I don’t know why they are still in business. …
I have had my Auto loan through them for almost 3 years now. I have had no issues at either branch in the Springs. They give multiple options on paying for the car loan and I’ve never been charged a late fee. Friendly, quick, and accurate service every time!
Had the worst customer service experience with one of their department managers today. Pushy rude attitude since the call started, very bad representation of the company. Ill be professional about my review and not go into personal details like they did on our phone call. Would not recommend this credit union to anyone!
This place is horrible. They will take your money. If you call them they have the worst customer service I’ve ever seen. I was treated with no respect. If you call don’t expect any help from them. I will never recommend this place to …
I have yet to receive a statement for my loan, ever. The only way I can know my exact balance is fastidious bookkeeping on my end. I am positive however financial institutions are required to issue statements at regular intervals. Which …
Ryan is awesome! I come inside when I could easily use the drive-up. He makes the chore of coming to the bank better. If he ever leaves, I leave. Just kidding. But kinda…..
AVENTA is the best banking business we’ve ever dealt with! Friendly employees who go out of their way to help you and make sure all is right. I recommend AVENTA whenever any one asks about a reliable bank.
bad Credit Union that Likes to take advantage of people. Tricia needs to be removed she uses her title to her advantage. she is not empathetic with customers who are financially struggling her response “figure it out” as someone in position …
I just recently did an application to open a checking acct on the Aventa website. Less then 12 hrs later Judy called me and set me up with my new acct. She was so friendly. Then the next day I had questions about my acct and talked to …
Aventa has been a phenomenal banking institution for me the past 2 years. I have had the pleasure to work with J Rivera and he has gone the extra mile without missing a beat to ensure my financing was without hassel and satisfactory. I am …
This review is for Aventa on the whole, rather than one branch – they are the literal worst Credit Union I’ve encountered. They’re worse than big banks. You have to pay a $5 fee to pay them a payment on a loan. Staff is rude to deal with …
Jesus was extremely helpful during the process of getting a car loan. This was a difficult time for our family and he made everything go smoothly and communicated wonderfully. Thank you so much for all your help!
This is a truly phenomenal credit union. The level of customer service we received from Liz, Joseph and Dawn was amazing. So grateful that we found this credit union and branch. Highly recommend their services.
Jesus Rivera was fantastic with helping me get a personal loan to consolidate some high interest credit cards and a loan. He was very friendly, efficient and quick with responses! He took care of everything for me. I highly recommend him!
I’ve been a member since Aventa too over for saguache credit union. Everybody there is friendly, professional, and helpful. I am actually glad when i have a reason to call.
I would give them zero stars if possible. I had an auto loan through this credit union. Through the duration of my loan the customer service was always terrible, consistently talking down to me. When I traded the vehicle in, Aventa did not …
Iv been with aventa for a long time and they have always toke care of me I had fraud twice and they immediately called me and got me takeing care of I recommend this bank
We just love you guys. You have been such a great help with both us and son. You made our life such a blessing in helping our son and to get his funds and loans. Thank you so much for your kindness and help.
Came in to swap some damaged bills, ended up leaving with a new account because of all the help and information Elijah and Elizabeth gave me to make an informed decision!
Never have I ever been called by the CEO of a company because of a bad experience. Nate and his team are amazing! Shoutout to Brianna and Chris for bringing the best customer service on a consistent basis! You all keep doing what you’re doing!
I cannot say enough great things about Aventa. Every time I call, they are quick at handling my questions and the loan department has some of the most genuine people that value us as clients. 10 out of 10 recommend using them as your preferred credit union. Thank you for a great experience!
Aventa has excellent customer service with very kind & courteous employees. I’ve worked with Bri & Angela so far & they have both been so helpful & kind. I really appreciate that. I also love that they have awesome interest rates compared to traditional banks that give you no return on your money. Thanks Aventa!
I want you to know how much I appreciate the excellent customer support I received from Angela’s service she provided on Monday when I called in with a concern in reference to my bank account. Angela’s attention to detail, great …
These guys are amazing Amanda and Heather along with a few other people helped me get my title really fast. Thank you guys. I appreciate you caring about my deadline!
This gentleman was phenomenal! He was able to explain and guide me through the payment process with ease, very helpful and knowledgeable thank you so much this man needs a pay raise!!!
They are so wonderful here it’s absolutely worth the hour drive from Denver to pick up my temp ATM card and chit chat it up and exchange pleasantries with such a wonderful group of people!
The employees and branch manager were awesome and knowledgeable. Without their assistance I could not complete my shared branch transaction. Best service ever!!!
Someone stole my card information and used it for the sum of $250. Nikki and Liz took care of getting me a new card, updating my personal info and disputing the charges. Very nice experience just like every other time I visit Aventa!
By far the worst bank I have ever used. Customer service is terrible. Either poor communication or just lacks the necessary skills to do the job. My debit card needs to be replaced about every 3 months because the strip/chip stop working. …
This place is a joke because paid of vehicle and later was told there is a extra money needed to complete pay off. 205 of friends and family have pulled away from this company because of same problem my husband and I are going through.
I am most pleased with this call. Rafael was amazing in helping me understand my account and answering my questions about credit, which is a little confusing for me. He explained it perfectly and displayed patience while I absorbed the …
Angela at AVENTA is one of the friendliest & most completely helpful teller at the bank! If you want to solve problems, she’s the one to ask for! Thank you Angela for all your hard work!
We inquired about the best CD rates in Colorado Springs with Angelina Creger. After finding the rates for 13 months was 5% it was a no brainer to invest in something that was better than checking or savings (which is a waste). Heather was …
Elijah and Angelika were awesome helping me setting up a new checking account after my account had been hacked. They both were very knowledgeable and professional during my whole experience of having my account hacked. They explained all my options clearly.
Heather L is the consummate professional. Her countenance and amiability are always on display each time I come in to this branch. She has the innate ability to swivel and flex for my needs each time I need services. It is her interaction …
I have been working with Aventa Credit Union for the past 7 months and everyone has been so kind and helpful as I had a lot going on. I’m truly pleased with their Custer service! Highly recommend them to everyone!
Rafael was the customer service rep who helped me, he really did strive for excellence! He answered all of my questions with ease, and even sent over a file I really needed just to make sure I was in tip top shape! He and Aventa CU ROCK!
Aventa is always so kind, respectful, and helpful when I call in. I’ve had some hardships this year, and they have still been wonderful and very timely! Today I called in and got Amanda, she was so sweet, punctual, and very professional. I have also gotten Daniel before, and he was very pleasant as well.
This post is in regards to Heather. Her service is always great and she is always happy when greeting customers. I’ve been with aventa for over twenty years and she is the only employee who refers to me by name upon arrival. She is a …
Heather Miller, she is the best, great customer service and compassion in handling my very odd situation. She is the best, and one of the only reasons I remain banking with Aventa. Thank you Heather for all of your time and excellent expertise with my questions and concerns. I enjoyed speaking with you again as always.
Special thanks to Amanda for information about Aventa’s investment opportunities. I live out of state, so have to rely on phone contact and email, which could be a problem except for Aventa’s helpful staff. Amanda walked me through all …
Been banking with Aventa since I was 18. I’ve never had any issues that weren’t resolved quickly just by going in and talking to somebody about it. Credit card has a very forgiving rate and any uncommon banking needs have been a breeze to get done. Dublin is my home branch and they are great! Shout out to Joseph!
As a shared banker, it’s nice to have a place like Aventa Credit Union. I love the staff! Each of them are so kind, patient, and genuine. It’s truly a judgment free zone where staff members will help you. As a young adult, I have learned so …
(Translated by Google) Excellent work from the people who work here, mainly Maria and her manager, thanks for your help👌👏🫶💯 …
(Translated by Google) Friendly and professional. Our questions were answered thanks to Laura and Maria who spoke Spanish. …
Rafael was a big help in solving my online banking issues. I would give 5 stars if the Salida branch manager corrected the charges that were the bank’s error. It’s a matter of good customer service.
Update: They will drop your automatic payments and then tell you that you’re late. They have so many glitches in their software it’s insane. Explained to the lady on the phone how bad baconpay is and she just made excuses and got catty with …
Worked with Nikki today and the whole experience was great! Set me up with a new savings, helped me with a check I had an issue with, and updated my ID for me. Thank you so much for the fantastic service!
My experience with Aventa Credit Union and the staff at the Colorado Springs Dublin office were fantastic. I was always kept up to date, always able to speak to someone, and always had clarification for any and all my questions and …
Called customer service. Asked to speak with supervisor. They took my information and said a supervisor would call me in a couple of hours. That was 4 days ago! Glad I’m not holding my breath! Corporate needs to know about this!!! …
Terrible Customer service
Always friendly service
Fantastic service.
Been with them for decades!
Always great service
Long waits, poorly educated staff!! Rude and unwelcoming!
Horrible to bank with. I hope nobody ever joins with stupid bank ever again
Very professional and courteous
Have used them for 10 years, never any issues.
Great loan rates and great customer service.
Issue was immediately recognized and corrected. Yay!
Stay away from this bank they charge you late fees on auto payment loans
Great service!
Garbage company. Terrible customer support. Hidden fees out the wazoo.
Will never use again
I would give a -5 if i could it should not be this hard to give someone money and the customer service is useless this is ridiculous
I have worked with multiple credit unions. This is by far the worst place i have ever done business with!
Don’t expect to be able to talk to them about anything. Garbage customer service
Friendly willing to help
Rafael is the man.
Was told I had to pay $5 to cash a check because I wasn’t a memeber but a member wrote the check. I’ll just cash it at my bank for free.
Good people. I was not happy with a situation and they made it right. They earned my business, I will be back.
I’ve never had a problem at this bank always had friendly service!
Try other places like ENT Federal Credit Union or Security Service Federal Credit Union. They offer better customer service by far!
Very helpful easy to do business with thank you Angela
$20 to make a payment to them over the phone. Website is broken and the furthest thing from user friendly.
I love this bank, they treat me like family!
It’s 4 of clock in the afternoon and no one is available to take my payment. I keep calling and always get the same voice recording saying the contact center is closed. Apparently 4 of clock is not normal buisness hours. It shouldn’t be this hard to give someone else money.
Poor service, bad attitudes, and constant annoyances and hurdles to jump. Their call center reps have been particularly rude and unhelpful. Go anywhere but Aventa.
Mistake right n left , wouldn’t file a dispute on a fraudulent charge for me because it was under $25 dollars and I had a PayPal account linked from card to aventas card and they deny the funds but still charge me a 35$ insufficient fee even after denying the transaction , so even declined the process and still charged me a fee,
Great help with transferring funds to out IRA’s. Much appreciated.
They are always so helpful and know me. Heather is great!
Joseph was clear and patient with all the documents!
Very helpful getting my account set up online.
Been banking there since I was 16 years old back in 1970 when it was Colorado Springs City Employee Credit Union. I’ve never done any kind of loan through them, just general banking!
Maria was very helpful & great 😊 …
Elijah helped out big time
They are always friendly. 90% of the time the service was quick. In 5 to 6 years that I’ve been banking with them, I’ve only had to wait a long time twice.
Very helpful and patient! Been a member for a long time and have always had good experiences.
Heather is always so helpful and friendly when ever I come in. I wait to see her or I make sure I go in because the staff as a whole are GREAT !!!
If I could give them less stars I would. They will constantly harass you and threaten you. Even if you make arrangements with someone. Plus, they can never see your payments. 🤦♀️ …
Nikki was awesome and very personable.
Rafael was great help over the phone!
I have been trying to get ahold of someone that can answer some general questions about my loan, since last Thursday. It’s now the following Monday. I have left messages, I have called multiple times and no one had been the least bit …
The loan we had was fine but their website is horrid. Not user friendly at all. Very difficult to find the info for online banking and to pay. Easier just to do automatic withdrawal to pay then on their horrendous website.
Fast and efficient service! Looking forward in being a customer!
Best staff in the world. Neil is just awesome all the way around. Always takes care of what I need with great rapport.
If I could give zero stars I absolutely would. From the terrible service, to struggling to pay my loan due to their lack of options, to setting up a payment plan that was violated by the loan officer and having her manager always be “out of the office” conviently. DO NOT do business here unless you enjoy the massive headaches it gives.
I am impressed with the professional service of a wonderful representative, Jesus. He was the perfect person to help with my situation , made things clear and informative, and a pleasure to work with
DONT TAKE A LOAN OUT FROM THEM. I have no problems for a year and now it is an issue every month with my account. When I submit a payment, they can find it. They demand payments over the phone and then cash the check when you ask them not too. The loan officers are TERRIBLE. It’s such a shame.
The worst Credit Union ever. Zero help with a situation we have been proactive in trying to resolve with THIER insurance verification company who is a joke. We emailed her 9/20/21 and she responded with she would get back with us, still to date 11/12/21 no response.
They were patient and kind!!
Nikki was sweet!
They are the worst. We were forced into using them when buying a car locally. What a mistake! Their online banking is horrendous! It needs to email you a code every single time you log in, and then it takes 30 minutes to an HOUR to send it! …
I found myself in a tough area financially and felt embarrassed to ask for help but luckily I was put in contact with Jesus Rivera who not only took the time to understand my problems but took the extra time to make sure I was comfortable …
Amazing people. Wonderful, knowledgeable. Heather is great!! Neil is a great manager. Will be an amazing A.V.P.
This bank is hard to deal with. Always sending me threatening calls and emails especially from Tricia. She never listens and doesn’t care about your personal situation and is never willing to work out any situation. They are always losing …
Amazing help! Experienced very professional and kind service 🙂
Absolutely the worst bank I have ever dealt with! Rude to my son, rude to my banker, not helpful at all! Asked for a fax… it didn’t come through… when we called to ask if they could send it again they rudely said, “I sent it 15 minutes …
They are consistent in their poor customer service! Every time I made a payment, the tellers weren’t happy or pleasant. I was told I would receive the title for my car if I made the payout in cash…which didn’t happen. They told me it …
Worst experience with a business I’ve ever had. Due to a lack of communication on their terms, thousands of dollars were added to my car loan for not having the right amount of collision. After paying off my now 6.5 year loan, they’ve lost …
If i could give no stars i would. They like to give hidden fees and pretend like they can’t help wave them. You can’t pay with a card but if you pay over the phone it’s $10 extra. If you can’t make a payment on time and dont call three days …
Never been to a physical branch, but they are theee least professional organization I’ve dealt with in a long time. greedy, shady, threatening, harassing. They’re linked with various low-budget dealerships who manipulate carfax reports and practice extremely deceptive marketing. Garbage. Never again.
This Loan company is the worst of the worst. Instead of a call that they cant verify insurance they just add on the amount to your loan lowering your credit. If this company cant communicate then I don’t know why they are still in business. …
I have had my Auto loan through them for almost 3 years now. I have had no issues at either branch in the Springs. They give multiple options on paying for the car loan and I’ve never been charged a late fee. Friendly, quick, and accurate service every time!
Norma helped get everything set up on my account. She was awesome.
Nicky was very helpful, knowledgeable and had great advise.
I would like to Thank Amanda for her assistance when I have Amy concerns or questions! Aventa is my Bank!!! Thank you Amanda!
Maria was wonderful, friendly and super-helpful working through a problem to find a solution.
Had the worst customer service experience with one of their department managers today. Pushy rude attitude since the call started, very bad representation of the company. Ill be professional about my review and not go into personal details like they did on our phone call. Would not recommend this credit union to anyone!
This place is horrible. They will take your money. If you call them they have the worst customer service I’ve ever seen. I was treated with no respect. If you call don’t expect any help from them. I will never recommend this place to …
I just made my first car payment using the phone. It was easy to get around the system.
I have yet to receive a statement for my loan, ever. The only way I can know my exact balance is fastidious bookkeeping on my end. I am positive however financial institutions are required to issue statements at regular intervals. Which …
Elijah and Liz were very helpful in helping open up a new account.
Ryan is awesome! I come inside when I could easily use the drive-up. He makes the chore of coming to the bank better. If he ever leaves, I leave. Just kidding. But kinda…..
AVENTA is fabulous! They have always taken care of my banking needs!
I highly DO NOT recommend getting a loan through this bank. They will not work you when you need an issue resolved. …
AVENTA is the best banking business we’ve ever dealt with! Friendly employees who go out of their way to help you and make sure all is right. I recommend AVENTA whenever any one asks about a reliable bank.
Wonderful customer service. Appreciate all of the skillful and kind representatives.
Great people. Extremely helpful. They really look out for you.
Liz (branch manager) and the Dublin staff were very informative, professional and welcoming.
bad Credit Union that Likes to take advantage of people. Tricia needs to be removed she uses her title to her advantage. she is not empathetic with customers who are financially struggling her response “figure it out” as someone in position …
I just recently did an application to open a checking acct on the Aventa website. Less then 12 hrs later Judy called me and set me up with my new acct. She was so friendly. Then the next day I had questions about my acct and talked to …
Extremely helpful and friendly! Would recommend their services to all who need help with financing and banking!
Aventa has been a phenomenal banking institution for me the past 2 years. I have had the pleasure to work with J Rivera and he has gone the extra mile without missing a beat to ensure my financing was without hassel and satisfactory. I am …
This review is for Aventa on the whole, rather than one branch – they are the literal worst Credit Union I’ve encountered. They’re worse than big banks. You have to pay a $5 fee to pay them a payment on a loan. Staff is rude to deal with …
Jesus was extremely helpful during the process of getting a car loan. This was a difficult time for our family and he made everything go smoothly and communicated wonderfully. Thank you so much for all your help!
Heather does a very good job and helps me out a lot.
I was tracking down a large check that I wrote to myself, and Rafael provided excellent service.
Nikki is always friendly, I always get great service at aventa.
This is a truly phenomenal credit union. The level of customer service we received from Liz, Joseph and Dawn was amazing. So grateful that we found this credit union and branch. Highly recommend their services.
We have banked here for years love the personal attention we receive NOT like the other larger credit unions! It’s a no brain choice to bank here!
Jesus Rivera was fantastic with helping me get a personal loan to consolidate some high interest credit cards and a loan. He was very friendly, efficient and quick with responses! He took care of everything for me. I highly recommend him!
Elijah is Very professional. He helped us w ALL our questions and accounts. Great employee!
I’ve been a member since Aventa too over for saguache credit union. Everybody there is friendly, professional, and helpful. I am actually glad when i have a reason to call.
I would give them zero stars if possible. I had an auto loan through this credit union. Through the duration of my loan the customer service was always terrible, consistently talking down to me. When I traded the vehicle in, Aventa did not …
Iv been with aventa for a long time and they have always toke care of me I had fraud twice and they immediately called me and got me takeing care of I recommend this bank
We just love you guys. You have been such a great help with both us and son. You made our life such a blessing in helping our son and to get his funds and loans. Thank you so much for your kindness and help.
Came in to swap some damaged bills, ended up leaving with a new account because of all the help and information Elijah and Elizabeth gave me to make an informed decision!
Never have I ever been called by the CEO of a company because of a bad experience. Nate and his team are amazing! Shoutout to Brianna and Chris for bringing the best customer service on a consistent basis! You all keep doing what you’re doing!
I cannot say enough great things about Aventa. Every time I call, they are quick at handling my questions and the loan department has some of the most genuine people that value us as clients. 10 out of 10 recommend using them as your preferred credit union. Thank you for a great experience!
Aventa has excellent customer service with very kind & courteous employees. I’ve worked with Bri & Angela so far & they have both been so helpful & kind. I really appreciate that. I also love that they have awesome interest rates compared to traditional banks that give you no return on your money. Thanks Aventa!
I want you to know how much I appreciate the excellent customer support I received from Angela’s service she provided on Monday when I called in with a concern in reference to my bank account. Angela’s attention to detail, great …
These guys are amazing Amanda and Heather along with a few other people helped me get my title really fast. Thank you guys. I appreciate you caring about my deadline!
This gentleman was phenomenal! He was able to explain and guide me through the payment process with ease, very helpful and knowledgeable thank you so much this man needs a pay raise!!!
They are so wonderful here it’s absolutely worth the hour drive from Denver to pick up my temp ATM card and chit chat it up and exchange pleasantries with such a wonderful group of people!
The employees and branch manager were awesome and knowledgeable. Without their assistance I could not complete my shared branch transaction. Best service ever!!!
Someone stole my card information and used it for the sum of $250. Nikki and Liz took care of getting me a new card, updating my personal info and disputing the charges. Very nice experience just like every other time I visit Aventa!
Easiest credit union/bank I have ever worked with. Knowledgeable, friendly, approachable. Just a wonderful staff! Competitive rates, best in town.
By far the worst bank I have ever used. Customer service is terrible. Either poor communication or just lacks the necessary skills to do the job. My debit card needs to be replaced about every 3 months because the strip/chip stop working. …
This place is a joke because paid of vehicle and later was told there is a extra money needed to complete pay off. 205 of friends and family have pulled away from this company because of same problem my husband and I are going through.
I am most pleased with this call. Rafael was amazing in helping me understand my account and answering my questions about credit, which is a little confusing for me. He explained it perfectly and displayed patience while I absorbed the …
Alijah took the extra steps to null one of my inactivity fees on my account. I’m very grateful that he did take that extra step to help me.
I live in Manitou but drive up to the Dublin location because they are always so friendly and helpful. Rachel, Nikki, and Liz always brighten my day
Angela at AVENTA is one of the friendliest & most completely helpful teller at the bank! If you want to solve problems, she’s the one to ask for! Thank you Angela for all your hard work!
We inquired about the best CD rates in Colorado Springs with Angelina Creger. After finding the rates for 13 months was 5% it was a no brainer to invest in something that was better than checking or savings (which is a waste). Heather was …
Elijah and Angelika were awesome helping me setting up a new checking account after my account had been hacked. They both were very knowledgeable and professional during my whole experience of having my account hacked. They explained all my options clearly.
Heather L is the consummate professional. Her countenance and amiability are always on display each time I come in to this branch. She has the innate ability to swivel and flex for my needs each time I need services. It is her interaction …
I have been working with Aventa Credit Union for the past 7 months and everyone has been so kind and helpful as I had a lot going on. I’m truly pleased with their Custer service! Highly recommend them to everyone!
Rafael was the customer service rep who helped me, he really did strive for excellence! He answered all of my questions with ease, and even sent over a file I really needed just to make sure I was in tip top shape! He and Aventa CU ROCK!
Aventa is always so kind, respectful, and helpful when I call in. I’ve had some hardships this year, and they have still been wonderful and very timely! Today I called in and got Amanda, she was so sweet, punctual, and very professional. I have also gotten Daniel before, and he was very pleasant as well.
This post is in regards to Heather. Her service is always great and she is always happy when greeting customers. I’ve been with aventa for over twenty years and she is the only employee who refers to me by name upon arrival. She is a …
Heather Miller, she is the best, great customer service and compassion in handling my very odd situation. She is the best, and one of the only reasons I remain banking with Aventa. Thank you Heather for all of your time and excellent expertise with my questions and concerns. I enjoyed speaking with you again as always.
Special thanks to Amanda for information about Aventa’s investment opportunities. I live out of state, so have to rely on phone contact and email, which could be a problem except for Aventa’s helpful staff. Amanda walked me through all …
Been banking with Aventa since I was 18. I’ve never had any issues that weren’t resolved quickly just by going in and talking to somebody about it. Credit card has a very forgiving rate and any uncommon banking needs have been a breeze to get done. Dublin is my home branch and they are great! Shout out to Joseph!
As a shared banker, it’s nice to have a place like Aventa Credit Union. I love the staff! Each of them are so kind, patient, and genuine. It’s truly a judgment free zone where staff members will help you. As a young adult, I have learned so …