can anyone do something about this company? they are holding $3800.00 account deposit for 3 years and not want to give it back. my average monthly bill is $22.00
Peggy is amazing. She’s always super friendly and helpful whenever I call! I’ve had San Isabel service for many years and never had a poor experience from Peggy.
Money hungry.Very tricky and sheisty will trick you into thinking you have time and will send a lineman out anyways.Then charge you 40 on top of your bill.Get you to pay a certain amount and then Play games to get more money out of …
I’ve had several issues with SIEA. Including, our electric going out randomly a couple of times a month, poor customer service and issues with receiving bills.
I love San Isabel Electric. Great job on restoring power from the storm yesterday before we even had a chance to report it was out!!!! Awesome, Awesome!!!
I didn’t like how they charged me 320 just to change the electricity under my name / deposit…. I have never ever in my life paid that much in any state !!!! I feel like they just ripped me off with all that money SMH 😡 …
Had high winds and snow, power went out at about 3 AM back on at 8 AM. They called to verify power was restored. They work with n the worst conditions, so grateful to have them bringing power out here.
Just got off a short phone call with one of your representatives and honestly she didn’t know what she was talking about very rude and short… Maybe get some people to do better at being communicable. Thanks
I’m writing because of all the bad reviews… Been a customer for over twenty years and have enjoyed very dependable service. I can’t even remember the last time service was interrupted. Thank you SIEA! Looking forward to twenty more.
I appreciated San Isabel Electric making it possible to have electric in the far reaches of Las Animas County. I am confident SIA will find innovative ways in the future to continue to say with the changing times and demands. SIA …
Wow. We were evacuated because of the buelah hill fire and while the electricity was “shut off ” they still took money out of our account. The “Lady” on the phone said your refrigerator was running. Uh no ma’am. It’s runs off the same …
Sent 2 bills in one month after switching over told me they didn’t have no acknowledgement of the other bill that came out of my bank account but I have both paper bills to show. When I contacted them a rude woman answered and was very …
They shut my power off at the end of the day on a Friday, no warning came in the mail. Now all the food is going bad in my freezer and my fridge because I have to wait till Monday to turn the power back on. Including all my meat I just …
Worst “power” company EVER… power outages are absurdly frequent and loooooong. Light rain? Outage! Stiff breeze? Outage! Snow? Thats definitely an outage! An ETA for when its coming back on? Hahahaha no! Today we had a light rain, so it …
Typical greedy utility company with only one thing on their mind which is making money while providing ridiculously poor customer service. My dad calls on a Thursday to disconnect his electric due to the sale of his home. He is told he …
Worst company ever. They would not refund me money money for service I didn’t use. Customer service is horrible they hung up on me several times because I asked for a supervisor.. I will never ever use this company and will advise that if u can don’t use there service
Horrible phone representatives its not a race to get off the phone if im asking account questions somthing more then have good day on repeat would be nice. It came across as weird. If I was rude then mabey but I only talked to this lady for less then 2 minutes.
We just got are first bill and it’s $141.00. They charge you a Access charge and connect fee that both are $20.00. They charge every month for access fee what dumb cause using thier services. I’d wouldn’t use this company but where I’d live …
Worst electric company ever. Prepaid service only, constant power surges and horrible customer service. Unfortunately, they hold a monopoly where I live and I’m unable to go thru any other power company. They do not care about their …
These people entered private property and cut the lock off my gate and then locked it with there own lock! There was no need to enter my property because they were in the wrong place.
They have very nice people that actually care about the community. I have had many contacts with Jack Snell, specifically , and he genuinely cares for the well being of customers. I feel that they are very ethical. Utilities are always going to have a bad rap, but I feel this company does a very good job.
Melissa and Casey are extremely unhelpful. Also spoke with a “Supervisor” named Gary, who was also unhelpful. We had to pay a 200 deposit because of pure corporate greed. We have good credit, and had to pay the additional for absolutely no …
This company is absolutely horrible! We constantly have outages. Because of this my breakers are always blown. I have now had to replace a refrigerator because of the problems with the Electricity here. I cannot believe the amounts of …
This place is not my energy company but when I called them because my power was out the guy that answered the phone did an amazing job of helping me find the right person and got my issue fixed! Truly amazing customer service!
Please move into penrose…black hills is ripping everyone off, charging for all kinds of random fees doesn’t seem fair to be charging customers for fees that don’t have anything to do with our electric service. I had a great experience …
If you happen to be a landlord, and you have a landlord agreement for convenience so that the bill will revert back in your name when your renter moves out you might want to call and check to see if they still have that on file because they lose paperwork. Then they get to charge you a $100 to turn your electricity back on.
Been a customer 5 years. Can’t say I’ve ever had a friendlier, more caring, fair, and honest electric company. If you are installing solar they are the best in Colorado. Always friendly.
This company is horrible! The women that picked up the phone was too lazy to even try to help me. I guess all she wants to do is sit in the office and get paid . I wanted to buy land and all she told me to do is go on the website and look …
In past 1.5 years Benji and Spencer of SIEU co-op Empower group have made our remote all electric home bullet proof and efficient. I have been a member of electric cooperatives in many states over 60 years and San Isabel is by far THE BEST.
I can’t state enough how thoroughly impressed I am with them. We live in the mountains at 10k feet. They’ve come out during snow storms where they’ve walked 1/4 mile uphill in 4″ of snow to restore our power. They’ve cut down trees and …
Fantastic, Friendly Customer Service. The Engineers are Incredible and very helpful. They definitely get the job done! Mr. Gordon is the best and a pleasure to work with!
I am new to CO and the SIEA has been wonderful. They provided me with new electrical service and have efficiently restored my power the two times weather has knocked it out….within 2 hours of my call. They have also followed up to be certain everything is back up and running. Thank you SIEA
Our experience with getting a new heater was easy, professional, and informative. I appreciated the way everyone stayed on top of details and kept us up to date every step of the way.
I had an account about 5 years ago and I’m still dealing with the unbelievable incompetence of this company and their employees. I paid my final bill and they sent it to collections… paid collections as well… then started getting …
Needing service at a new location, the technician met with me and came up with a solution in a very timely and accommodating fashion. I am now waiting for the field foreman to actually conduct the work so we will see. The only reason they …
After starting a new business and installing solar through the empower program, I had a one time issue on a bill that could not be figured out by multiple people at SIEA. However, I contacted SIEA once again because it was still on my mind …
The price, the knowledgeable San Isabel Rep., Benji Clementi, and the quality and function of the product have all been superb!! I have been very impressed every step of the way, and tribute the success, the Rep., Benji Clementi! Wow! He …
Tremendous service on so many fronts. Consistent power. Quick response when lines are down. Installing new back up measures. Encouraging energy savings. And… generous supporter of local non-profits. Beulah Historical Society History …
I spoke with Casey and she was so helpful. She took the time to listen to my questions and ask around to help get the answers. I have only had a few experiences with San Isabel electric and every time everyone I have spoken to has been so helpful and kind. Thank you San Isabel Electric
Peggy Nielsen, an employee of San Isabel Electric is the best! I can’t say enough how she has helped me get assistance for a family member. She listened, advised and showed me what good is all about. San Isabel Electric is fortunate to have …
Needed to replace a steffes heater. One call to SI and they took care of everything. A month later my new heater works great. Benji came out to check on the installers work! …
Brittney at San Isabel Electric is awesome! She goes above and beyond to help with my HVAC system .
She is definitely a great asset to SIEA! Thank you again Brittney!
First let me state that if you don’t read the magazine that comes out from San Isabel you should. There are great tips and information…that is how we found out about the ET heating element. Benji, contact person is great to work with. …
Not a customer so can’t speak there, but their parking lot has lots of nice shade for when your truck breaks down and you have to park for a while, so long as its the weekend and you wont bother anyone. And to the owners, one of the lamps …
Unbelievably bad service. 2 months ago we called them about a broken branch on my electrical wire. They refused to give us a time frame at all of when they would come and take the branch off. I told them it would be okay if they came …
I’ve had such great luck with San Isabel Electric. I was having issues with my new heat pump HVAC unit and they went above and beyond in finding someone competent enough to come fix it for me when the two previous companies I had out …
A tree fell and took out my electricity recently. I have had to make several phones to San Isabel. Everyone I spoke with has been very helpful especially Melissa. Melissa has gone out of her way to help me. She has been very professional and polite. I felt like she truly cared about me as a customer.
Great customer service!
Had to pay electric bill
can anyone do something about this company? they are holding $3800.00 account deposit for 3 years and not want to give it back. my average monthly bill is $22.00
Peggy is amazing. She’s always super friendly and helpful whenever I call! I’ve had San Isabel service for many years and never had a poor experience from Peggy.
Poor electric service !!!!!
Glad to be a member!
Fast and professional.
Easy to work with
The worst electric service you can have
Horrible- the service, the people, the lack of moral business ethics
Best Company any where…
Worst Power Company ever constant outages excuses excuses and more excuses
Not worth the aggravation to write it down.
Just stopped by to clear up some paperwork matters, nice business oriented folks took prompt care of the issue.
Pathetic. High rates and power goes off a lot. What I want to know is where all the money goes. It certainly doesn’t go toward service.
Never had any problems always nice and helpful, never had to even call for outages. Outages always came back on quickly.
Third power outage in a month. Highest prices I’ve seen anywhere. Customer service is rude. Use anyone else for your power needs.
Money hungry.Very tricky and sheisty will trick you into thinking you have time and will send a lineman out anyways.Then charge you 40 on top of your bill.Get you to pay a certain amount and then Play games to get more money out of …
We are happy with SIEA.
Low rates and good service.
100% better than Black Hills .
Rip OFF !!!!
They over charge BIG TIME !!!!
They only do this because they are the only option and they DO NOT care about …
Had a miscommunication regarding our meter reading. They had someone out within 45 minutes and fixed everything no problem. Super helpful!
I’ve had several issues with SIEA. Including, our electric going out randomly a couple of times a month, poor customer service and issues with receiving bills.
I love San Isabel Electric. Great job on restoring power from the storm yesterday before we even had a chance to report it was out!!!! Awesome, Awesome!!!
I didn’t like how they charged me 320 just to change the electricity under my name / deposit…. I have never ever in my life paid that much in any state !!!! I feel like they just ripped me off with all that money SMH 😡 …
Had high winds and snow, power went out at about 3 AM back on at 8 AM. They called to verify power was restored. They work with n the worst conditions, so grateful to have them bringing power out here.
Just got off a short phone call with one of your representatives and honestly she didn’t know what she was talking about very rude and short… Maybe get some people to do better at being communicable. Thanks
I’m writing because of all the bad reviews… Been a customer for over twenty years and have enjoyed very dependable service. I can’t even remember the last time service was interrupted. Thank you SIEA! Looking forward to twenty more.
I appreciated San Isabel Electric making it possible to have electric in the far reaches of Las Animas County. I am confident SIA will find innovative ways in the future to continue to say with the changing times and demands. SIA …
Wow. We were evacuated because of the buelah hill fire and while the electricity was “shut off ” they still took money out of our account. The “Lady” on the phone said your refrigerator was running. Uh no ma’am. It’s runs off the same …
Sent 2 bills in one month after switching over told me they didn’t have no acknowledgement of the other bill that came out of my bank account but I have both paper bills to show. When I contacted them a rude woman answered and was very …
They shut my power off at the end of the day on a Friday, no warning came in the mail. Now all the food is going bad in my freezer and my fridge because I have to wait till Monday to turn the power back on. Including all my meat I just …
Very happy with the service. Helped me update my home for a little extra warmth in these cold days.
Worst “power” company EVER… power outages are absurdly frequent and loooooong. Light rain? Outage! Stiff breeze? Outage! Snow? Thats definitely an outage! An ETA for when its coming back on? Hahahaha no! Today we had a light rain, so it …
Typical greedy utility company with only one thing on their mind which is making money while providing ridiculously poor customer service. My dad calls on a Thursday to disconnect his electric due to the sale of his home. He is told he …
Affordable rates and they actively help you reduce your bill!
Worst company ever. They would not refund me money money for service I didn’t use. Customer service is horrible they hung up on me several times because I asked for a supervisor.. I will never ever use this company and will advise that if u can don’t use there service
Horrible phone representatives its not a race to get off the phone if im asking account questions somthing more then have good day on repeat would be nice. It came across as weird. If I was rude then mabey but I only talked to this lady for less then 2 minutes.
We just got are first bill and it’s $141.00. They charge you a Access charge and connect fee that both are $20.00. They charge every month for access fee what dumb cause using thier services. I’d wouldn’t use this company but where I’d live …
Worst electric company ever. Prepaid service only, constant power surges and horrible customer service. Unfortunately, they hold a monopoly where I live and I’m unable to go thru any other power company. They do not care about their …
These people entered private property and cut the lock off my gate and then locked it with there own lock! There was no need to enter my property because they were in the wrong place.
San Isabel Electric is always helpful and the service is outstanding! They keep us going and we appreciate it – through all the rain, snow and wind!!!
They have very nice people that actually care about the community. I have had many contacts with Jack Snell, specifically , and he genuinely cares for the well being of customers. I feel that they are very ethical. Utilities are always going to have a bad rap, but I feel this company does a very good job.
Excellent customer service and pleasant representative. Upgrades to the system and repair services made having San Isabel as out provider great.
Melissa and Casey are extremely unhelpful. Also spoke with a “Supervisor” named Gary, who was also unhelpful. We had to pay a 200 deposit because of pure corporate greed. We have good credit, and had to pay the additional for absolutely no …
Fabulous customer service.
Melissa was outstanding.
Revised review: Melissa called and made everything right and was very polite and kind. Thank you for taking your job seriously and following through.
This company is absolutely horrible! We constantly have outages. Because of this my breakers are always blown. I have now had to replace a refrigerator because of the problems with the Electricity here. I cannot believe the amounts of …
This place is not my energy company but when I called them because my power was out the guy that answered the phone did an amazing job of helping me find the right person and got my issue fixed! Truly amazing customer service!
Please move into penrose…black hills is ripping everyone off, charging for all kinds of random fees doesn’t seem fair to be charging customers for fees that don’t have anything to do with our electric service. I had a great experience …
The gal that answered the phone and helped me with my needs was very nice and helpful. Thank you
If you happen to be a landlord, and you have a landlord agreement for convenience so that the bill will revert back in your name when your renter moves out you might want to call and check to see if they still have that on file because they lose paperwork. Then they get to charge you a $100 to turn your electricity back on.
Love my new thermal heating unit. Professional installation with awesome back up support from Benji at San Isabel Electric.
Been a customer 5 years. Can’t say I’ve ever had a friendlier, more caring, fair, and honest electric company. If you are installing solar they are the best in Colorado. Always friendly.
This company is horrible! The women that picked up the phone was too lazy to even try to help me. I guess all she wants to do is sit in the office and get paid . I wanted to buy land and all she told me to do is go on the website and look …
In past 1.5 years Benji and Spencer of SIEU co-op Empower group have made our remote all electric home bullet proof and efficient. I have been a member of electric cooperatives in many states over 60 years and San Isabel is by far THE BEST.
I can’t state enough how thoroughly impressed I am with them. We live in the mountains at 10k feet. They’ve come out during snow storms where they’ve walked 1/4 mile uphill in 4″ of snow to restore our power. They’ve cut down trees and …
Fantastic, Friendly Customer Service. The Engineers are Incredible and very helpful. They definitely get the job done! Mr. Gordon is the best and a pleasure to work with!
I am new to CO and the SIEA has been wonderful. They provided me with new electrical service and have efficiently restored my power the two times weather has knocked it out….within 2 hours of my call. They have also followed up to be certain everything is back up and running. Thank you SIEA
Our experience with getting a new heater was easy, professional, and informative. I appreciated the way everyone stayed on top of details and kept us up to date every step of the way.
I had an account about 5 years ago and I’m still dealing with the unbelievable incompetence of this company and their employees. I paid my final bill and they sent it to collections… paid collections as well… then started getting …
Needing service at a new location, the technician met with me and came up with a solution in a very timely and accommodating fashion. I am now waiting for the field foreman to actually conduct the work so we will see. The only reason they …
After starting a new business and installing solar through the empower program, I had a one time issue on a bill that could not be figured out by multiple people at SIEA. However, I contacted SIEA once again because it was still on my mind …
The price, the knowledgeable San Isabel Rep., Benji Clementi, and the quality and function of the product have all been superb!! I have been very impressed every step of the way, and tribute the success, the Rep., Benji Clementi! Wow! He …
Tremendous service on so many fronts. Consistent power. Quick response when lines are down. Installing new back up measures. Encouraging energy savings. And… generous supporter of local non-profits. Beulah Historical Society History …
I spoke with Casey and she was so helpful. She took the time to listen to my questions and ask around to help get the answers. I have only had a few experiences with San Isabel electric and every time everyone I have spoken to has been so helpful and kind. Thank you San Isabel Electric
Peggy Nielsen, an employee of San Isabel Electric is the best! I can’t say enough how she has helped me get assistance for a family member. She listened, advised and showed me what good is all about. San Isabel Electric is fortunate to have …
Needed to replace a steffes heater. One call to SI and they took care of everything. A month later my new heater works great. Benji came out to check on the installers work! …
I had to called their office today- spoke with Ralph- Very helpful. So far, reliable service.
Brittney at San Isabel Electric is awesome! She goes above and beyond to help with my HVAC system .
She is definitely a great asset to SIEA! Thank you again Brittney!
First let me state that if you don’t read the magazine that comes out from San Isabel you should. There are great tips and information…that is how we found out about the ET heating element. Benji, contact person is great to work with. …
Not a customer so can’t speak there, but their parking lot has lots of nice shade for when your truck breaks down and you have to park for a while, so long as its the weekend and you wont bother anyone. And to the owners, one of the lamps …
Unbelievably bad service. 2 months ago we called them about a broken branch on my electrical wire. They refused to give us a time frame at all of when they would come and take the branch off. I told them it would be okay if they came …
I’ve had such great luck with San Isabel Electric. I was having issues with my new heat pump HVAC unit and they went above and beyond in finding someone competent enough to come fix it for me when the two previous companies I had out …
A tree fell and took out my electricity recently. I have had to make several phones to San Isabel. Everyone I spoke with has been very helpful especially Melissa. Melissa has gone out of her way to help me. She has been very professional and polite. I felt like she truly cared about me as a customer.