The Board of Water Works of Pueblo is committed to providing the highest quality water at the lowest possible cost. We are equally committed … See more
These guys are greenhushing. Just look at there 2014-15 report on water contanimates. Also… the water should have zero amount of cholera growth. Please test it yourself.
so annoying one customer service person is awesome I don’t know her name but they always tell me the balance and I pay my mothers phone bill without any issues plus I’ve never had an issue until some new girl…. that constantly needs my …
Biggest crooks in the city then they blame their automated phone system very rude staff basically don’t want to hear anything they tell me they left me a message I checked with my phone provider no messages from them wherever left and yes my bill is paid in full
Horrible phone customer service!! I’ve tried to talk to someone 3 times now in the last week and have been on hold between 15 and 20 minutes and never got to talk to anyone before I had to hang up! Very frustrating!
Just like everything else in Pueblo the water company is horrible and outdated. Why does everyone who works for the city of Pueblo have absolutely zero manners respect for others or customer service abilities.
Why is fluoride added to the water? Fluoride is a highly toxic substance. It has also been PROVEN to lower the iq, according to a Harvard study.
In terms of acute toxicity (i.e., the dose that can cause immediate toxic …
I called today and spoke with a very rude lady who told me I haven’t paid my bill in two months today is December 28 my last bill I paid was November 18 and when you call the automated system it says my bill is due on January 10 but she …
One extension per year EVEN IF YOU KEPT YOUR WORD the last time and paid IN FULL by the date they wanted, only one time a year! After that they want you to ask a church for money? Horrible service!!!!!!
Worst customer service requiring $25 dollar fee to re instate your service claiming they send out shutoff notice when they don’t then saying it’s your fault when you can’t pay because they’re website is undergoing maintenance terrible do not recommend worst utility service in pueblo absolutely awful
Customer service is rude and unhelpful. Web site and payment system is worthless and rarely functions. They make it impossible to make a payment then add fees for nonpayment. Error message today and no access to account today. Again! I go through this every month for the past year.
The service related to water turn on and shut off is fast, like the guy that services my neighborhood. The corporate office is another story. They are currently working on a tank project behind widener street in the northern development …
First of all the price of this sewer water that comes out of my faucet is way over priced, I mean stupid dumb priced. I could buy more water from a truck cheaper. Now…. I’m from a far away place in wich water is charged every 3 or 6 …
They need to update there online services! you can pay your bill 0nline but you cant opt
out of services such as automated bill pay except to write them a letter! this …
Started service on the 1st of the month. They came to read my meter a 2nd time on the 8th and charged me for the minimum 2000 gallon rate and sewer rate the same. Very disappointing.
This company is a total rip off! They make you wait 20 minutes in the drive threw to pay your bill, then just throw your change in the container with your receipt, & then conveniently lose your driver’s license. Then when you confront them …
This has to be the worst company in the world. Turned service off with no notice and then the office closes early so they won’t dispatch anyone to turn water back on until a full day later.. unbelievable.
So I had an emergency one of my pipes broke and I was supposed to get a call no phone call at all the guy is just standing outside my gate looking ridiculous and I had my put my dogs inside when I seen him outside the gate and his rest to …
Security deposit EVERY time you move in Pueblo even if you have a credit on your account for a balance. $75 isn’t much to me but for some month to month lease, that’s ridiculous.
If a water main break is in town, they get to it that day, if you depend on getting the water from the water station and the kiosk stop’s, they ignore you. I believe that everyone should who has to deal with this should call the emergency …
Received a disconnect notice via text message at 6:30 pm. My water was shut off by 8:00 am the next morning. Paid the bill in full because this was an accident. super annoying
Tried to call in and switch over service and biliing upon a death in family and Board of Water Works employee had very little empathy and was rude and tried to explain the board’s policies. I was able to switch Black Hills electric and …
RUDE to long time customers. In the many years we have had service, we missed a single bill unintentionally. We noticed it and paid it and current bill immediately. Then later on a Saturday, we recieved a vey rude letter demanding a …
The customer service has always been friendly and easy to work with as we purchased our house and got services turned on. The text-to-pay was excellent! A reminder and payment directly via text? Yes, please! But since the recent change to …
Blonde woman in the front and supervisor in the office when you first walk in, need to find a new line of business. Zero customer service, I’m beginning to think this is how the people of Pueblo are being scammed. This place flatout, …
Employees there are very RUDE AND UNPROFESSIONAL. I had called in this past weekend to have services transferred. I got a call today with a follow up from my landlord stating water was never transferred.I called to see what was the issue …
You have to pay every month, no exceptions, even if you are only using water ~6 days a month like me. Denver Water is more understanding. I travel a lot and I did not know my water would be shut off in January because I was a month late …
If people actually paid their bills, their water wouldn’t be shut off. I have never had a problem with the water service. I pay my bills on time, I get water. All of the complaints that I am reading on here are ridiculous. All of these …
Customer service is nonexistent. They have never sent me a monthly bill in 3 years. Usually takes multiple attempts to pay bill online . Too bad there are no other options
Extremely bad customer service! Don’t even bother trying to call and talk with someone. They know their bills are hard to understand and I was told by three different employees it is because they got a new system and are still working out …
I think the lady Dee, when you call to pay over the phone us so professional, knowledgeable and most of all really pleasant. I also pay online @pueblo.org .
Just don’t be late. I have and sometimes its just a money matter on my part.
They have worked with me during hard times. 🤷🏻♂️👍🏼👌🏼🙂💯 …
I received a shut off notice for the 1st after receiving a bill that wasn’t due til the 10th. I’m disabled and get paid on the 3rd I have a good history with them and never have been shut off before in the 20 yrs I have been doing business …
I would have given them at least 4 stars until we sold our house. I called two times before closing to tell them when the closing was and to remove our name on that date. 10 days after closing I was trying to figure out (On the new system) …
Charge customers for 2000 gal. of water even if you do not use that much. I feel bad for the single elderly people that pay for all that water they are not using. Misleading bills. If you miss a month(While on vacation), they give you a due …
I would give zero stars if possible. This company is the worst when it comes to helping their customers. I was unable to get a one day extension on my service from getting shut off. I just can’t believe how fast this company or these …
Used to use the drive thru and drop a paper bill w/check. Well life got hectic, and decided to pay online. Wrong. Online site is not functioning — been trying for months — Tried to talk to customer service at admin offices. No …
This should be zero stars. I got home to no water and a shut off notice for non payment. My bill isn’t due for another 6 days. I’ve been on hold for an hour to try to restore water to my house. It would be great if we could have some options for water service but we don’t. Absolutely disgusting how you all treat your community.
Terrible system, charging sewer charges on previous owners usage! Should be criminal! $720.00 bill for not even living or using water yet, but they think its ok because they credited my account and $90 to recalibrate. Thanks for nothing!!!
Minnequa Shore Pueblo Colorado 81004 has the nastiest water I’ve ever came in contact with. I cringe when I have to take a shower because it makes my skin feel slimy and my hair feel itchy. The water in Pueblo Colorado is being neglectedand, I feel it is a health environmental issue.
Workers came to turn on the water. My boyfriend was at the property as he was needed to be. Our water shut off is in the cellar in the garage. Not deep or dark or creepy. HOWEVER the two workers refused to go down to turn the knob and sent …
I had to turn off water to my sprinkler which involves a 4 ft water turn off key and called to have done by them and he showed up and took care of it and told me issue. I had mud build up, offering a suggestion to help me turn it on in the spring time !!! Thank you
If I could put ZERO STARS I WOULD !!!!!!!
They ended up Shutting my water off on Thursday, I paid half of the bill $125.00 the next day at 8:00a.m I waited a couple hours and called to see if they were …
These guys are greenhushing. Just look at there 2014-15 report on water contanimates. Also… the water should have zero amount of cholera growth. Please test it yourself.
so annoying one customer service person is awesome I don’t know her name but they always tell me the balance and I pay my mothers phone bill without any issues plus I’ve never had an issue until some new girl…. that constantly needs my …
Waters too expensive charge too much for everything in Pueblo
They sell water
HORRIBLE!
Excellent
Scam
The website literally never works.
Customer service lady was RUDE!!
This place is terrible! I wish I could leave no stars!
I have been on the phone on hold waiting for someone to answer the phone for over an hour – what is going on????
Why do we have to pay for the frickin rain/storm water
These people are genuinely heartless.
We are so lucky this business is locally owned.
lame CS. and nonresponsive. maybe they should sell some assets…. and use the money to buy a clue
I would give 0 stars if I could. Terrible customer service. Worthless.
This is my first time useing this service and iv been on hold for 16 minutes
I’d give 0 stars if i could. Completely rude and unprofessional..
Customer service to begin with!!!!!!
Called to address an issue and left on hold indefinitely. Someone needs to address this. This is a poor way to conduct business.
Always a terrible time when you have to deal with these terrible customer service representatives and the business itself
30 min on hold every time!
Poor service & no communication
Biggest crooks in the city then they blame their automated phone system very rude staff basically don’t want to hear anything they tell me they left me a message I checked with my phone provider no messages from them wherever left and yes my bill is paid in full
Terrible customer service. Rude lady working there needs a different profession, customer service isn’t for her.
Tried calling to set up an account and was on hold for over an hour!
Horrible phone customer service!! I’ve tried to talk to someone 3 times now in the last week and have been on hold between 15 and 20 minutes and never got to talk to anyone before I had to hang up! Very frustrating!
The customer service lady is so rude. She kept repeating things at like then saying “okayyyy” like I couldn’t understand.
Shut off water on a Friday, closed during the weekend. No water for the entire weekend. …
I received great friendly service from the person I spoke to regarding a rental. She was very helpful and understanding of my situation.
Rude customer service and has zero community empathy for those who are trying to make it through. Pueblo’s most communistic service provider.
Just like everything else in Pueblo the water company is horrible and outdated. Why does everyone who works for the city of Pueblo have absolutely zero manners respect for others or customer service abilities.
97 percent of tap water in Europe is now fluoride free, why do you put pueblo behind learning curve? People deserve clean water!
Why is fluoride added to the water? Fluoride is a highly toxic substance. It has also been PROVEN to lower the iq, according to a Harvard study.
In terms of acute toxicity (i.e., the dose that can cause immediate toxic …
I called today and spoke with a very rude lady who told me I haven’t paid my bill in two months today is December 28 my last bill I paid was November 18 and when you call the automated system it says my bill is due on January 10 but she …
One extension per year EVEN IF YOU KEPT YOUR WORD the last time and paid IN FULL by the date they wanted, only one time a year! After that they want you to ask a church for money? Horrible service!!!!!!
Worst customer service requiring $25 dollar fee to re instate your service claiming they send out shutoff notice when they don’t then saying it’s your fault when you can’t pay because they’re website is undergoing maintenance terrible do not recommend worst utility service in pueblo absolutely awful
Customer service is rude and unhelpful. Web site and payment system is worthless and rarely functions. They make it impossible to make a payment then add fees for nonpayment. Error message today and no access to account today. Again! I go through this every month for the past year.
The service related to water turn on and shut off is fast, like the guy that services my neighborhood. The corporate office is another story. They are currently working on a tank project behind widener street in the northern development …
First of all the price of this sewer water that comes out of my faucet is way over priced, I mean stupid dumb priced. I could buy more water from a truck cheaper. Now…. I’m from a far away place in wich water is charged every 3 or 6 …
They need to update there online services! you can pay your bill 0nline but you cant opt
out of services such as automated bill pay except to write them a letter! this …
Started service on the 1st of the month. They came to read my meter a 2nd time on the 8th and charged me for the minimum 2000 gallon rate and sewer rate the same. Very disappointing.
This company is a total rip off! They make you wait 20 minutes in the drive threw to pay your bill, then just throw your change in the container with your receipt, & then conveniently lose your driver’s license. Then when you confront them …
This has to be the worst company in the world. Turned service off with no notice and then the office closes early so they won’t dispatch anyone to turn water back on until a full day later.. unbelievable.
So I had an emergency one of my pipes broke and I was supposed to get a call no phone call at all the guy is just standing outside my gate looking ridiculous and I had my put my dogs inside when I seen him outside the gate and his rest to …
Security deposit EVERY time you move in Pueblo even if you have a credit on your account for a balance. $75 isn’t much to me but for some month to month lease, that’s ridiculous.
If a water main break is in town, they get to it that day, if you depend on getting the water from the water station and the kiosk stop’s, they ignore you. I believe that everyone should who has to deal with this should call the emergency …
Received a disconnect notice via text message at 6:30 pm. My water was shut off by 8:00 am the next morning. Paid the bill in full because this was an accident. super annoying
Tried to call in and switch over service and biliing upon a death in family and Board of Water Works employee had very little empathy and was rude and tried to explain the board’s policies. I was able to switch Black Hills electric and …
RUDE to long time customers. In the many years we have had service, we missed a single bill unintentionally. We noticed it and paid it and current bill immediately. Then later on a Saturday, we recieved a vey rude letter demanding a …
The customer service has always been friendly and easy to work with as we purchased our house and got services turned on. The text-to-pay was excellent! A reminder and payment directly via text? Yes, please! But since the recent change to …
Blonde woman in the front and supervisor in the office when you first walk in, need to find a new line of business. Zero customer service, I’m beginning to think this is how the people of Pueblo are being scammed. This place flatout, …
Trying to pay your bill?
Good luck!
If you try to go in person they will probably get your account wrong. If you pay …
Employees there are very RUDE AND UNPROFESSIONAL. I had called in this past weekend to have services transferred. I got a call today with a follow up from my landlord stating water was never transferred.I called to see what was the issue …
You have to pay every month, no exceptions, even if you are only using water ~6 days a month like me. Denver Water is more understanding. I travel a lot and I did not know my water would be shut off in January because I was a month late …
If people actually paid their bills, their water wouldn’t be shut off. I have never had a problem with the water service. I pay my bills on time, I get water. All of the complaints that I am reading on here are ridiculous. All of these …
Customer service is nonexistent. They have never sent me a monthly bill in 3 years. Usually takes multiple attempts to pay bill online . Too bad there are no other options
As other reviews mention, they do not mess around when it comes to shutting off service. …
Extremely bad customer service! Don’t even bother trying to call and talk with someone. They know their bills are hard to understand and I was told by three different employees it is because they got a new system and are still working out …
I think the lady Dee, when you call to pay over the phone us so professional, knowledgeable and most of all really pleasant. I also pay online @pueblo.org .
Just don’t be late. I have and sometimes its just a money matter on my part.
They have worked with me during hard times. 🤷🏻♂️👍🏼👌🏼🙂💯 …
I received a shut off notice for the 1st after receiving a bill that wasn’t due til the 10th. I’m disabled and get paid on the 3rd I have a good history with them and never have been shut off before in the 20 yrs I have been doing business …
I have been trying to call customer service all week! All I get is the on hold music and their message loop… …
I would have given them at least 4 stars until we sold our house. I called two times before closing to tell them when the closing was and to remove our name on that date. 10 days after closing I was trying to figure out (On the new system) …
Charge customers for 2000 gal. of water even if you do not use that much. I feel bad for the single elderly people that pay for all that water they are not using. Misleading bills. If you miss a month(While on vacation), they give you a due …
I would give zero stars if possible. This company is the worst when it comes to helping their customers. I was unable to get a one day extension on my service from getting shut off. I just can’t believe how fast this company or these …
Used to use the drive thru and drop a paper bill w/check. Well life got hectic, and decided to pay online. Wrong. Online site is not functioning — been trying for months — Tried to talk to customer service at admin offices. No …
00000 stars
Workers Dont let you know there at your home.
Start digging. …
This should be zero stars. I got home to no water and a shut off notice for non payment. My bill isn’t due for another 6 days. I’ve been on hold for an hour to try to restore water to my house. It would be great if we could have some options for water service but we don’t. Absolutely disgusting how you all treat your community.
This company makes it difficult to pay them or set up auto-pay while simultaneously being very quick to disconnect if you miss a bill. A real pita.
Terrible system, charging sewer charges on previous owners usage! Should be criminal! $720.00 bill for not even living or using water yet, but they think its ok because they credited my account and $90 to recalibrate. Thanks for nothing!!!
Minnequa Shore Pueblo Colorado 81004 has the nastiest water I’ve ever came in contact with. I cringe when I have to take a shower because it makes my skin feel slimy and my hair feel itchy. The water in Pueblo Colorado is being neglectedand, I feel it is a health environmental issue.
Workers came to turn on the water. My boyfriend was at the property as he was needed to be. Our water shut off is in the cellar in the garage. Not deep or dark or creepy. HOWEVER the two workers refused to go down to turn the knob and sent …
I had to turn off water to my sprinkler which involves a 4 ft water turn off key and called to have done by them and he showed up and took care of it and told me issue. I had mud build up, offering a suggestion to help me turn it on in the spring time !!! Thank you
If I could put ZERO STARS I WOULD !!!!!!!
They ended up Shutting my water off on Thursday, I paid half of the bill $125.00 the next day at 8:00a.m I waited a couple hours and called to see if they were …