Public service & government agency, Weakley County Municipal Electric System
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Dont take debit cards at office.Wasted trip.Hopefully they will enter the 21st century soon.When I go back Ill have exact cash in case making change is beyond their capabilities.
There customer serivce is horrible. They are Not helpful. They put the blame on other businesses. Blame you that you dont get your mail. If i could use a different business for the service I would, i would even pay more.
customer service is not up to par, they will not put things back, that the crew has moved or taken down. this is a poor job of service, mediocre at best.
I have never reviewed anything on google before because I’ve never had too, but I’m gonna tell you right now that you better not move to weakley county. These people don’t care about you at all. They only want money. If you are looking for any kind of hometown service you won’t find it here.
I’ve only had to deal with them for a few months now. They are so INCREDIBLY rude every time I deal with them. This is my first apartment, so I’ve had a lot of questions. Apparently that’s a huge issue. If I could choose a different department, I could.
Cottage grove area has been without power since around 4 p.m. Sunday. Pls help the people in that area. Heard theres a pole down in the field near the old dairy farm on Earl Hayes rd.. Cant get an answer on the phone maybe someone will read this
Horrible service! Constant power outages always at a time when their offices are closed (not once in 11 years has it happened when offices were open!)! Listed phone numbers for emergency outage reporting are NEVER answered. I do my part by never paying my bill late, now do yours and provide me with service!!!!
This is a company that has policies set in place that they knowingly violate for the right person, or someone who knows whom to ask for said violation of policy. For instance, if you need more time to pay your bill, the people you will talk …
God Bless and Thank y’all Weakley County Electric for restoring electric so fast and the many hours worked!!!❤️ Away from their families ❤️ Thank you for all you do!
Repeated outages always after hours, no one EVER answers the phone number you’re supposed to use to report it. Average at least one loss of power for hours at a time every couple months or so.
I called about my bill and these ladies were extremely helpful to me and I applaud them. thanks for doing your job every day! its appreciated when you can call and talk to someone and if they cant help you they direct you to someone who can!
These people are some of the rudest customer service representatives I’ve ever talked to. They were very condescending and not willing to work with me on issues with the mail. If I had another choice to go with a different company I would. …
They are very, very rude people! They talk down to you and act as if they are above all. Amazingly, it is your fault if for some reason you don’t get a bill in the mail. Paying online isn’t any easier. I’ve had to call twice and read them …
Spoke to a woman Paula who had an extremely poor attitude about a minimal amount of money and an extra 2 days to pay. I will be speaking directly to her employer tommorow. I’ve heard too many complaints in regards to their attitudes. You’d …
They don’t answer the phone. They are un-knowledgeable when it comes to customer service. Their website uses comic sans. Their autopay makes you put in a specific charge to take out each month, despite you not knowing how much you’re supposed to actually pay. Everything about this place is complete garbage.
If I could give no stars I would. Constant power failures, terrible customer service, just generally the worst utility company I’ve ever had to deal with. It is absolutely wrong that wcmes has a monopoly on the electric utility for the county.
If I could give no stars I would. Our power goes out randomly for no reason (no storm. wind or accidents). When you call to report there is only a busy signal, or you get a recording, but no actual way to report the problem. Weakley County deserves better.
I’ve had several outages and no one answered my calls on either line. The phone sounded like it was just off the hook both times. At least once a week, I’ve had to reset my microwave clock because of some sort of outage. …
There are a few issues I have with this company: 1. They will send out a bill saying how much you owe when you already paid it. ( Keep your receipt until the next time you pay). My second issue is random power outages after hours. Other …
Why isn’t there some way besides Facebook to find out where the power is out? Today (Feb 3) half of the county is without power, but if you look at the Tennessee Outage Map, Weakley County has no outages.
I’ve been with them over 10 years. No problems paying my bill at the window, or in the overnight drop box. Sometimes hard to reach someone to report a power outage, but they usually already know and are working on it when l call and it’s usually due to a car hitting a pole or storm damage.
Been out of power for over 72 hours and all we get when we call is “you’re on the list”. No heat or water in 15-20 degree weather for 3 days with a young dog in the house.
I know that Dresden had a terrible ordeal with the recent tornado but the ones in the outside of town still don’t have electricity. We have to throw all of our food away. No heat. I hope they restore our power. There should be a way to reroute the power lines so we can get electricity sooner than later
They charge unfair prices for electricity and never answer the outage line. I get random outages all the time for up to 30 minutes with no storms or heat waves. They take advantage of knowing they’re our only option.
Haven’t had electricity since Thursday morning. Half of my street has power, and only went without for 3 hrs. My family and I are huddled in our living room, after having to close off the rest of the house, with a small kerosene heater …
If I could give a zero I would they are the most hateful stuck up group of teller and cashier’s that I have ever experienced in my life I was out of town I have a two year old at home it’s 17 degrees outside and I ask them to please give me …
Doesn’t matter if it’s rain, shine, snow, or middle of the night, I’m usually way more comfortable than these guys are who literally put their lives on the line to restore power when it’s out. Thank you WCMES!
Would gladly pay 1.5X to 2X their outrageous rate to deal with any other electric company. Get your priorities in order.
Evil company has monopoly on power and has no problems leaving your kids in the cold because you never received their “late notice” for being less than a week late on your bill.
I called in and informed them my check does become cashable until 2pm. They told me this wouldn’t be an issue, and I would not have my electric turn off or get a fee. At noon, they turned my electric off and charged me a 35 dollar …
Worst
No electric 5 hours!
Y’all are my heroes!
Why does the power go out atleast once a month….
Poor customer service and slow response time on power outages!!
Very rude people! The ladies there are terrible when dealing with customer service!
Worst customer service ever! I would give this place no stars if I could!
I just called, and they were very nice and polite!
This place is terrible not Even the 800 number works , i would give no stars if i could
Some of the rudest hateful girls at customer service seems like no one has manners anymore
Piss poor service. Everytime it rains or the wind blows the electricity goes down. Third world electric grid.
terrible customer service, they do not give much notice and blame the USPS for you having issues with getting bills…
Thank you so much for the hard work. We are very appreciative considering the conditions. Thank you again!!
Power outage and can’t find a number to report it. The ones listed don’t get answered after hours. Why?!
Constant outages that always last 2+ hours and rarely ever can you get thru to even report an outage
These are the rudest people who run the drive through. Can’t say hi or thank you!
Thanks guys for getting power restored so quickly! You all are great !
Sends bills out late, then threatens to shut your power off 2 days after due date.
Terrible service. Try not to move any where that require’s weakly county!! The worst electric service I have ever experienced. .
There’s no way to reach them when the power is constantly going off. No one to give you an update on what’s going on
They will take your money and say that you never paid them. Keep every receipt!
Called 7 times and they hung up on me every time. Know it wasn’t my phone. I called two others that heard me fine.
Every week the power is going out no storm nothing can’t get anyone on the phone it’s crazy
Weakly county sucks!!! 2nd time in 2months lights out for more than 5 hours. No breaks or insintives.
They don’t get power on very quick at all! It’s been almost ten hours with no electricity! This place is pathetic!
Dont take debit cards at office.Wasted trip.Hopefully they will enter the 21st century soon.When I go back Ill have exact cash in case making change is beyond their capabilities.
There customer serivce is horrible. They are Not helpful. They put the blame on other businesses. Blame you that you dont get your mail. If i could use a different business for the service I would, i would even pay more.
customer service is not up to par, they will not put things back, that the crew has moved or taken down. this is a poor job of service, mediocre at best.
very good group of people that work hard so the public can have lights
I have never reviewed anything on google before because I’ve never had too, but I’m gonna tell you right now that you better not move to weakley county. These people don’t care about you at all. They only want money. If you are looking for any kind of hometown service you won’t find it here.
Horrible. Beyond horrible customer service. Exceptionally rude & condescending. ESPECIALLY Paula.
I’ve only had to deal with them for a few months now. They are so INCREDIBLY rude every time I deal with them. This is my first apartment, so I’ve had a lot of questions. Apparently that’s a huge issue. If I could choose a different department, I could.
Just letting you know, theres at least 15 street lights out on hwy 22 in dresden city limits, and they have been out over a year now.
The less electricity I use the higher my bill gets
Cottage grove area has been without power since around 4 p.m. Sunday. Pls help the people in that area. Heard theres a pole down in the field near the old dairy farm on Earl Hayes rd.. Cant get an answer on the phone maybe someone will read this
Horrible service! Constant power outages always at a time when their offices are closed (not once in 11 years has it happened when offices were open!)! Listed phone numbers for emergency outage reporting are NEVER answered. I do my part by never paying my bill late, now do yours and provide me with service!!!!
This is a company that has policies set in place that they knowingly violate for the right person, or someone who knows whom to ask for said violation of policy. For instance, if you need more time to pay your bill, the people you will talk …
Just another case of poor customer service.
Oh yeah, and the lights went out two times in the past two months. …
God Bless and Thank y’all Weakley County Electric for restoring electric so fast and the many hours worked!!!❤️ Away from their families ❤️ Thank you for all you do!
Repeated outages always after hours, no one EVER answers the phone number you’re supposed to use to report it. Average at least one loss of power for hours at a time every couple months or so.
I called about my bill and these ladies were extremely helpful to me and I applaud them. thanks for doing your job every day! its appreciated when you can call and talk to someone and if they cant help you they direct you to someone who can!
These people are some of the rudest customer service representatives I’ve ever talked to. They were very condescending and not willing to work with me on issues with the mail. If I had another choice to go with a different company I would. …
They are very, very rude people! They talk down to you and act as if they are above all. Amazingly, it is your fault if for some reason you don’t get a bill in the mail. Paying online isn’t any easier. I’ve had to call twice and read them …
Spoke to a woman Paula who had an extremely poor attitude about a minimal amount of money and an extra 2 days to pay. I will be speaking directly to her employer tommorow. I’ve heard too many complaints in regards to their attitudes. You’d …
They don’t answer the phone. They are un-knowledgeable when it comes to customer service. Their website uses comic sans. Their autopay makes you put in a specific charge to take out each month, despite you not knowing how much you’re supposed to actually pay. Everything about this place is complete garbage.
If I could give no stars I would. Constant power failures, terrible customer service, just generally the worst utility company I’ve ever had to deal with. It is absolutely wrong that wcmes has a monopoly on the electric utility for the county.
If I could give no stars I would. Our power goes out randomly for no reason (no storm. wind or accidents). When you call to report there is only a busy signal, or you get a recording, but no actual way to report the problem. Weakley County deserves better.
I’ve had several outages and no one answered my calls on either line. The phone sounded like it was just off the hook both times. At least once a week, I’ve had to reset my microwave clock because of some sort of outage. …
Overcharging customers just because it’s been so hot. Y’all should be ashamed of yourselves
There are a few issues I have with this company: 1. They will send out a bill saying how much you owe when you already paid it. ( Keep your receipt until the next time you pay). My second issue is random power outages after hours. Other …
Why isn’t there some way besides Facebook to find out where the power is out? Today (Feb 3) half of the county is without power, but if you look at the Tennessee Outage Map, Weakley County has no outages.
I’ve been with them over 10 years. No problems paying my bill at the window, or in the overnight drop box. Sometimes hard to reach someone to report a power outage, but they usually already know and are working on it when l call and it’s usually due to a car hitting a pole or storm damage.
Been out of power for over 72 hours and all we get when we call is “you’re on the list”. No heat or water in 15-20 degree weather for 3 days with a young dog in the house.
Won’t work with you at all when electric bills are more than my house payment these last 2 months.
I know that Dresden had a terrible ordeal with the recent tornado but the ones in the outside of town still don’t have electricity. We have to throw all of our food away. No heat. I hope they restore our power. There should be a way to reroute the power lines so we can get electricity sooner than later
They charge unfair prices for electricity and never answer the outage line. I get random outages all the time for up to 30 minutes with no storms or heat waves. They take advantage of knowing they’re our only option.
Haven’t had electricity since Thursday morning. Half of my street has power, and only went without for 3 hrs. My family and I are huddled in our living room, after having to close off the rest of the house, with a small kerosene heater …
WCMES deserves 5 stars!! They work their tails off in all conditions of weather!! They are the best!!
If I could give a zero I would they are the most hateful stuck up group of teller and cashier’s that I have ever experienced in my life I was out of town I have a two year old at home it’s 17 degrees outside and I ask them to please give me …
Doesn’t matter if it’s rain, shine, snow, or middle of the night, I’m usually way more comfortable than these guys are who literally put their lives on the line to restore power when it’s out. Thank you WCMES!
Would gladly pay 1.5X to 2X their outrageous rate to deal with any other electric company. Get your priorities in order.
Evil company has monopoly on power and has no problems leaving your kids in the cold because you never received their “late notice” for being less than a week late on your bill.
I called in and informed them my check does become cashable until 2pm. They told me this wouldn’t be an issue, and I would not have my electric turn off or get a fee. At noon, they turned my electric off and charged me a 35 dollar …