The High Desert high speed internet service provider since 2009 See more
Read More| Friday | 8am to 10pm |
| Saturday | 8am to 10pm |
| Sunday | 8am to 10pm |
| Monday | 8am to 10pm |
| Tuesday | 8am to 10pm |
| Wednesday | 8am to 10pm |
| Thursday | 8am to 10pm |
13581 John Glenn Rd, Apple Valley, CA 92308
Good local internet
Great services.
Always good
bad
It out all the time
Super trashy internet. I wouldn’t get it!
Would be higher but some days it doesn’t work at all
Great service. Love supporting local businesses.
Horrible service super nice people at the call center but tje service is absolute garbage
It’s okay average I guess when living in Lucerne valley ca
Worth the wait, Highly recommend it. So far so good.
First time there and the woman was very nice and understanding.
Good Internet service. I like how local the staff is. Way cheaper and better than satellite Internet
You’ll find yourself having a new problem with this internet every day with a bunch of people who can’t actually help but press a couple buttons after those magic buttons don’t work they blame your side.
It’s been really great! We have no complaints whatsoever!
Internet just SUCKS.. but i know where I live, so beggars can’t be choosers.
Will enjoy service more when wisprenn can provide faster up load
Excellent, SO SO much faster than the local phone co. DSL. Love it!
Slow, not reliable, horrible….once again nobody replies. Horrible service. Takes a hour to watch a 30 min show. —————— that’s all we see.
Honest and upfront with you when your looking for a specific mgb…recommending other companies that can accommodate your needs…
These guys are a 3rd teir provider and they constantly have outages and the services is slow jittery and just super unreliable
Unstable, unreliable , slow, and for the same price just 10 minutes away I could get internet 20 times as fast.
Very happy with Wisprenn l have never had a problem with my service…thank you!
for the second time this month my Internet is down due to equipment failure an I have to wait days almost a week for a tech to fix it after I just paid 56$ I got a business an being down so much is bad for my business hire more techs please
Oh wisprenn is great but I need to check with Frontier first
Had some issues first three months, but they fixed it. Nice to have a live person to talk to. Good speed again.
Overall very satisfied, no major issues except the long wait for installation. Love the referral bonus.
Horrible internet. probably the worst you can get. Phelan service is awful and it’s a waste of money. Last resort for internet providers.
Wish I could put 0 stars. I don’t even get 3mbps and movies are constantly buffering. Can’t game at all on this internet. Wouldn’t recommend.
They used to be good, service has been horrible for some time now. When doing speed test in lucky if I can get above 1mb.
Service is terrible I’d say 60% of the time download speed has been 1.5 to 3.2 8 is considered slow
If you call customer service all you get is a recording and they don’t call back …
Been with WISPRENN since 2011. Great service and customer care. They constantly seek improvement on their network to provide better service. Highly recommend.
Horrible. Can not play a single video or game with out the Internet dropping. Download speeds are stupid low. Tried to call and email about the internet constantly cutting but i never have gotten a call back. Not worth the price.
There are not good internet services out in the boonies. These guys suck too. Works half the time… Can we pay half price??? Don’t promise something you can fulfill
They over charge those in need. Service goes out a lot. They would charge $50 for an aspirin if they were in a medical field in comparison. Would drop in a heart beat if ANYTHING other than satellite was available.
I had them for a year now or maybe a Lil less but there service is not good for what they charge I have to keep calling them because speeds are way below what u are paying and the Internet drops out every 19 min or so so you can’t really …
Its alright it can be a bit better, I enjoy video games so some days I’m livid when its slow but overall I think I can see it becoming better overtime.
Fast enough to stream netflix and hulu most of the time. They’re the only provider of high speed internet in my area. I’m happy with them.
It was great when we got it 5 years ago. Now it’s always slow. I can’t even watch a 10 second video clip without it freezing up. They to upgrade their service.
Worst internet service EVER!! And ever since they’re so called maintenance, where they had to go off line for 12 hours to do, nothing works. SLOW AS MOLASSES AND IM WASTING MY MONEY ON HULU AND NETFLIX NOW BECAUSE NOTHING PLAYS!!! GRRRRRR!!!!!!
Do not get this internet. They overcharge, are really slow, drop internet several times a day, and their internet has fried $300 worth of our routers. Do no get wisprenn it’s a waste of money.
Awesome customer service, better than what Frontier had to offer us for years, only problem is the occasional outages but what can I expect living in an area far out from everywhere else
This really is a waist of money you might as well not get internet at all especially in these days when everything I being done online Are appointment was two months after from the day we called it didn’t work for more than 2 devices at a …
Upgraded from one star. They are finally getting to the point where the internet is solid, even borderline above average. I’m a month or two I’ll probably upgrade to 4 stars.
Terrible service do not waste your money. They offer horrible service they also throttle your bandwith and will also refuse to send tech’s out more then 1 time per year. you get better service with a can and string.
I’ve been with Wisprenn since the company started. Have had a few problems along the way but I appreciate the work they do and the coutious workers who helped get any problems I was experiencing fixed. I’m still glad I have Wisprenn. Thank you
service is great but the customer service skills are lack. i pay my bills late and they are supposed to changed billing dates as they do not have contracts…….then they tell you the system is automatic….yet when they leave it on for a 10 day grace period you pay for that on your next bill…..SHORTED 10 days this cycle…..RETARDS
I love this company. I thought I was going to have to live with no internet because no one really provided service to my area. Have had for almost a year and any time I experience any issues its 98% of the time able to be fixed over the phone. I can play Xbox, stream Netflix, and more! Thanks Guys.
I call in it helps for day then it goes back to lagging can’t game half the time also Netflix buffering at times can’t even watch a show all the way through. It seems like I have to call every week, not get credits for the down time.
Its like having internet from 1997. Slow speeds, high prices and random cut-outs 4-5 times a day. If you call to complain about low speeds or cutting out they will feed you some bullshit about connecting you to “Another Tower”. Avoid this …
Recently I changed to WISPRENN and dropped Frontier Communications DSL. Real glad I did. Install went well and I’m receiving their advertised speed. I recommend WISPRENN!
Bad service and unprofessional. Spoke to multiple representatives to set up and confirm installation. Not one person said that the customer is in charge of providing wireless router and needed it for final installment. Day of installation …
I live in a rural area and have lived in another rural area, and Installed Wisprenn after having the larger providers, I found Wisprenn to be better! I haven’t had any problems with Wisprenn and would recommend them. Their people are always helpful and friendly! Thanks Wisprenn….you guys are great!
We’ve been with Wisprenn for 3 yrs. Came up here from Rancho to enjoy open spaces. When we do call, there’s a person that speaks excellent English and is knowledgeable about the product. We haven’t had any billing issues. It’s nice to know you can count on the connection.
Works as advertised. Would I like 20 gigs, yes. But this is the best option so far for my house deep in Oak Hills. We do not have the DSL option or Cable option. The only other option is Hughes. Not impressed with Hughes. I accept …
Not only is there speed slow they now put a limit on what you use and slow it down even more. I been a customer for three years and even had the superintendent call me and apologize for there horrible service and charges. Now they want me …
I got rid of dish internet and cable and got wisprenn- best decision ever! Now we can use Internet like regular people and stream movies, play live video games, and not be limited anymore. Great and fast service and installation.
This is by far the worst internet I’ve ever had. My dial up in the 80s and 90s was better and faster. I’m paying twice as much as I was for Frontier for it to work even less. In order to use my cell I have to turn the WiFi off. My TV which …
We are so grateful to finally have great internet service in our area. When you call them you get a real person in this area, not overseas. I have only had one issue with my service and it was repaired the same day by a friendly and professional technician. Keep up the excellent work!
I have had my share of problems but overall I have been happy with the service. It’s like any other utility now days, gotta have it and Dustin has tried to provide it to areas big corp’s won’t adventure into. Rural areas don’t provide …
Wisprenn is fast, reliable, with friendly people providing helpful service. No foreign accents hard to understand. Just local, hard-working, dedicated people serving their community to provide an essential service. Before Wisprenn, our …
Wisprenn has been an excellent ISP considering our location. Before Wisprenn my only option was Satelite service which was much more expensive any very unreliable. I pay Wisprenn about a third of what I paid Hughsnet and have better more reliable service. I reccomend it to any of the new people that move into our area
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Dear Wisprenn,
Just read you letter to your customers. I think it is awesome how you have …
id give less than one star because they cant even keep the internet going for 1 for 2 they tell you they give you one speed and never keep the speed at said speed and for 3 i pay 100 bucks a month for 1megs per second speed… you can pay …
So far we have had great service. We use to have Verizon which was so slow – less than 1mbps. Could not watch Netflix, etc. My kids could not even submit some of their homework on line since it was so slow. Also on Verizon we had a …
The internet going in and out has become a daily issue. It’s almost expected that it will go out 2-3 times per day. When it does work it is super slow. Hardly ever leave bad reviews but it’s almost pointless to have this service. And yes I …
Thank goodness for Wispreen. Without them we would still be stuck using a wireless card for our only internet connection. The service is good and the speed keep getting better. I think the price is fair for having high speed internet out here in the boonies. Be patient with them as they make this better.
Terrible! Used to be okay, but these days I’m calling every other day or week to complain. And when I do, they claim everything’s fine or they restrict your service for equal share with other customers. Excuse me? The internet is hardly …
We are very pleased with the service we receive from WISPRENN. We happen to be in a location in the outskirts of Hesperia, stuck between the railroad tracks and the airport runway, and the other carriers (Verizon and Charter) will not …
Believe me I hate leaving a bad review. But I have been complaining about my connection quality for over a year now so I think it’s about time. I have had wisprenn for two years. Since my only options in my house in Oak Hills were Verizon …
We run our small tractor business out of our house and having a dependable internet service is very important to us. For years we suffered with “other” internet providers, than we heard about WISPRENN! We are very happy with their service …
***0 Stars*** Terrible customer service. Would not accommodate to my schedule for installation. Advised them race is running into my area and they said well u can just wait for them to show up. I will pay double through my cell phone …
I want to suggest going with them if you don’t want to company that will come in your yard and take their equipment back if you don’t pay your bill right away on a prepaid internet plan! It’s month to month and we told them that we were …
My experience with Wisprenn has been a roller-coaster ride, and not a good one. I live in east Apple Valley (near the center of the so-called coverage area) and other than satellite internet, Wisprenn is the only internet provider out …
Worth the wait!
We were originally told we would have to wait 2 weeks for installation…but we we asked about cancellations and we were able to get one and only waited 4 days …
I live in a rural area that high speed internet providers could care less about. It took about 4 months of waiting, but I finally got Wisprenn a little over a year ago. …
Poor service, shoddy install/ service call. Service Literally went out daily and after numerous times being told it’s our equipment (that we replaced) they finally come out and “made adjustments “. And that’s a single instance. Many more …
Wisprenn is just not up to the task of providing a reliable speed that they promise. Their servers are not able to handle the bandwith traffic which either bottlenecks or disconnects on a fairly regular basis. A total overhaul to their NOC …
Discontinuing after several years of service. Called service desk they claimed speeds of 8 mbps. Never had video speeds just pinged at less than 2 mbps upload. Finished experimenting with Tmoble wifi hotspot tethering got 5 to 12 mbps …
I am ALWAYS experiencing an “area wide outage” And it’s ALWAYS right in the Middle of a family movie night, or what little time I have to watch t.v. I have stuck with Wisprenn ONLY because of the hassle it is to switch, bit in 5 years I …
We have had Wisprenn for about a year now and we are very pleased. We had a few “hiccups” when we started out, our fault. The field technicians and phone techs were all so polite and patient. Always called back to see how our service was. …
We have had terrible internet service for many years, because of the area that we lived in. WISPRENN was the first company to remedy this. Our speed is extremely faster and we have never had a connection problem. The customer service is …
One word. Horrible. This provider takes advantage of the residents of the high desert. Charging $60 for 8mbs(on a good day) with constant disconnections and signal drops. Wisprenn is barely better than dial-up of the early 2000s, they are …
Bad service. Promises one thing, gives a significantly worser product. Would not recommend. …
We live in Oak Hills (only a BLOCK from actual CABLE!!!) so my options are very limited, as many of you know. We were previously with satellite internet service, which although reliable, was governed down in speed when we passed some …
Wisp rent is the best company I ever been me two years my family pushing 13 years with wispren
Absolutely horrible I have had there service for two years now with nothing but problems from day one. Nothing but poor service lag in connection can’t even access Netflix even after upgrading to there $100 A MONTH business plan which made …
Before moving to Apple Valley I called WISPRENN to find out if they covered my new address. They confirmed that they did. After making the move I visited the WISPRENN office to schedule an installation, only to be told that I’d need to get …
Had the service for a couple of years. Was okay at first, but as time went by they continued to over sell their service and the speed continued to get worse. If you do a speed test, not too bad, but if you seek to stream anything, they …
Wisprenn is by far the worst provider I’ve used. I’ve never witnessed them reach the advertised speed, 8mbps, it is usually only at 3mbps. They love to cut the internet out around 4-5 times daily without explanation. My favorite thing is …
Living in Lucerne Valley you are limited with your internet options. Satellite is a joke as they want to charge you an arm and a leg for very limited mbps. Wisprenn isn’t any better. For $56 a month you get spotty service. I am lucky to get …
I live in Phelan and I’ve had Wisprenn for about 2 to 3 years now. The first year was great for gaming, video steaming etc., but the last 2 years have been hit/miss on ping. Download speeds will stay consistent about 90-99% of the time, …
While the employees themselves are great and the install was fantastic, the service I pay for is freakin terrible. I pay $60 a month to have “10mbps” when I’m really getting between 2-4mbps. That’s the same price for Charter’s 100mbps, but …
I have been a Wisprenn customer for 6 years and I was satisfied. There was a period of time when the internet would just drop out on me several times a day, this lead to great frustration. I called customer service who informed me that my …
Dont waste your money. Nothing but trouble, buffering while streaming and internet goes out quite often. Can’t wait till another provider delivers to this area. Hate this service . Update: 02-14-19 forget trying to watch Netflix or having …
Before you sign up with Wisprenn, understand that they are an alternative service for people will can’t get Charter or Frontier. They get internet to people that the big ISPs leave out in the cold. To that end they do an amazing job. …
The good – They’re usually friendly and responsive to calls or emails.
The bad – Service goes out frequently
The REAL UGLY – The speeds are TERRIBLE! They are NEVER consistent unless …
Best bang for your buck for those of us who live in nowhere land. Service, speed and yes reliability (some have posted negatively, WISPRENN isn’t an alternative to broadband, it’s so the rest of us can have internet) are awesome. Yes I’ve …
Evertime you call instead of fixing your problems they give you excuses. If the internet is being slow instead of sending someone out to help they will tell you to restart your router even if you have a million times. They will blame the …
We have been with Wisprenn for over a year now and are very happy. We had DSL (same cost as Wisprenn) with Verizon and that was truly a nightmare; out of country customer service that took several ‘press 1 for…’ to get to someone and …
People I recommend you get Verizon hot spot from your phone and works just fine. A d frontier is setting up service already where we live so bye bye small compony hahaha Horrible prices for the service. I had no service they told me to …
I had Verizon DSL and was only able to get download speeds of 3mb. Since I switched to Wisprenn I have gotten around 8mb consistently. There was one outage but they were quick to give updates on Twitter and they were only down for a short …
I have been with Wisprenn since 2012, maybe longer. When I first signed up for the 2 Mb service I was thrilled with the performance over Verizon DSL, which really sucked in west Oak Hills. Later they increased the download to 5Mb. But in …
All i can say is WISPRENN is awesome! The techs that came to my house to install were absolutely knowledgeable and polite. And every time i call they are polite and the WISPRENN techs get to the bottom of any issue you have. Any of you …
Being out in the boonies, our internet sources are limited. With a lot of services we’re just stuck with what we can get. Wisprenn is amazing, obviously it’s not comparable to speeds of the biggest companies. However, I can watch movies on …
Internet so shottie one min you get 17 mbps which is slow as a snail to begin with then your suddenly down to 76 kbps forget gaming! If you want to game DO NOT GO WISPREEN! your better off with star link or some other company I can’t never …
We’ve been with Wisprenn since 2014. I spend a lot of time online doing volunteer work and have had very few complaints about their service. …