Vista Irrigation District serves more than 27,300 accounts, the majority of which are residential and a population of more than 120,000.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1391 Engineer St, Vista, CA 92081
Horrible customer service, I rather dig a well by hand than deal with them
Overpriced monopoly.
Five stars for the customer service. Everytime I have needed to call for something they have been very nice.
THE WORST I’VE EVER DEALT WITH! OUR FAMILY HAS BEEN IN THIS HOME FOR 40 YEARS, WE MISSED A PMT OF $306 FOR JUST ABOUT 30 DAYS, GOT A DISCONNECT NOTICE ON THE GATE AND WAS CHARGED $54 FOR SAID NOTICE! NO PHONE CALL, NOTHING! JUST AN …
Pay bills on time and you never have to deal with customer service at all. You are paying AFTER you’ve used it. Cable tv you pay in advance.
One of their employees almost ran me off the road with one of their work trucks. I wish I would’ve gotten the plate to post on here but was able to catch the name of the company off the side of the truck
Imagine needing a paper application and a voided check to set up auto pay billing in 2022…
Absolutely unnecessary to shut off customers water for only being a couple weeks late and less than 200 dollors. I have never seen this with any utility. This company is ran by greed and on a power trip. How about a standard late fee? Its …
Happy to send a late bill with 13.00 charge but they don’t even send a regular paperbill. Forever shutting off water to neighborhood and taking hours longer then stated to make repairs.
Paid exact amount of water bill each statement and they keep adding on all kinds of unnecessary fees. They charge a late fee if u don’t pay 3 days after receiving bill. The worst and most unethical place ever dealt with. They’re not worth …
Great company. I’ve never had any issues. Always appreciate their staff. They’re professional, kind and helpful. The office is immaculate and beautiful. I’ve found paying my bill on time avoids late fees and or interruptions. It’s simple.
They have sub-contracted billing to reduce their costs I guess. They save money by reducing staff and the billing subcontractor charges a fee to service your payment. You now have to pay a fee to pay your fee? The charge is $4+ to pay your …
Great employees! The water is expensive in SoCal here but I recently had the chance of dealing with an water inspector because of a garden hose leak and he was one of the nicest public service employee I have ever encountered, he had a positive attitude and was very helpful. Unfortunately I didnt ask his name.
had a question on usage and got an answer on the phone in less than 4 minutes, and while I talked to 3 people they were all very polite.
Customer service dept is horrid. They all sound so happy to be at work, making money and earning CalPers retirement on all of our dimes!
They have always been easy to work with! Of course you have to pay your bill! They email mine and I pay it thru my bank. But yes I have to read my email and pay it on time as all bills! The employees are not responsible for the charges, we …
It’s not the first time having problems with VID on the phone and with their website. Very few of their employees know how to help… especially online problems. Also calling in on their phones … automatically disconnect when you’ve been …
Breona Paz the Customer Supervisor is the worst person to ever communicate with. As much as you try to explain to her and provide all information she needs, she is the worst at it! Her communication with customers is horrible and never will …
Created nuisance situations that impacted my house, on a neighboring property, that was only supposed to be used for storage but they used as a staging area instead. Didn’t water down their dirt, covered us in dust, forced us to complain, …
They are the best and don’t over charge at all! Their customer service is always so friendly and always feel welcome here. I am always so shocked when i see how low the bill is and always puts a smile on my face. There CEO is so kind to …