Founded in 1936 to serve residents who had been spurned by investor-owned utilities, Walton Electric Membership Corporation is a nonprofit electric utility that serves northeastern Georgia.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
842 Highway 78 NW, Monroe, GA 30655
(Translated by Google) Stressful situation with WaltonEMC. I paid my invoice, I have the confirmation, I sent the Banko proofs where the payment appears, the confirmation email of the payment made, now I am calling them, to find out why …
Been with Walton for over 2 years. Apparently my contract ran out. I DID NOT see any notice.
They raised my rate to more than double what I was paying. To $2 per therm. …
Just took care of a friend’s overdue bill ( in cut-off service status)- excellent customer service
good company
I have gas…
Worst service.
Best customer service ever!
Great experience with customer service!
POOR CUSTOMER SERVICE JUST CARE ABOUT MONEY 💰 LOOK ELSEWHERE …
Drive thru, and great customer service.
They are too expensive & have bad customer service!
I have been very pleased with the service and rates.
the absolute slightest gust of wind and we lose power for 8 hours
Thank you for all y’all do!
Ahh…really terrible…
Mistc reliable light place out their customer service is outstanding
Ladies are very nice and do their best to please the client.
Now if only Georgia Power could be as easy to work with and as affordable.
Very poor about communication and giving all the details when you call.
These people are the worth company you ever going to deal with. I suggest looking elsewhere, dont seattle with them
Pier is always going out and takes ages to come back on
Money hungry service and people are straight up the devil! Monopoly sucks but solar is the way to go. Make these people pay you.
Walton EMC & Walton Gas. REAL Customer Service. Owned by Members/Users.
Absolutely the best customer service and price. Down home, folksy, and honest. All I can ask for.
Love this company. Thank you for your outstanding service!
23rd in line and only took :15 minutes to get to me. Nice and was able to assist me…unlike Monroe utility.
People who work here are very nice. Walton EMC is so very customer oriented. They truly care.🕸🕷☕🍻🍹🍸 …
Called 8 a m ,left messages 2 times,held phone. p
Good service but they should consider opening at least one day on the weekend for people like me who work 7 thru 5 all week
This is by far the worst customer service of any provider I’ve dealt with. Consistently rude and uninformative.
I would’ve given 4 stars but Kaitlyn is rude she terrible customer service!!!! But other than that Walton EMC is OKAY with me….
Walton Emc….pay your bill, set up a service, or just ask question…. this is the place
Canceled my Service in the middle of November and received a hundred dollar final bill that included a 50 dollar December base charge with a 25 dollar customer service for December charge.. Do not use them if you value your wallet its a scam
Thank you to the crew that came and cut the trees back from the power lines. Not only did they cut the trees evenly, but they cleaned up the limbs they cut down! Thank you crews for not napping up our trees!
Started out great – called customer service back for questions and I’ve been on hold for 45 minutes. Canceling service before I make this mistake again.
Thank you for your quick attention to our power outage!! Your field crew was professional and friendly. Great job Walton EMC!!
We love Walton EMC!! It’s much lower than GA Power!! The fact that they give their customers chances to win prizes every summer is a plus!!
They are also also known as Walton EMC . They are good people and will work with you if you need help.Most utility companies are happy to bury you at the first sign of trouble.
We have been with Walton EMC for over 30 years they’ve always been an excellent company with reasonable rates yesterday July 25 a tree fell down in the road and wiped out our Power pole Walton county fire department and sheriffs department …
Came out the next day to repair street light. 👍🏻 …
Good luck getting into contact with anyone. Trying to get into contact with them is hard. Expect to be put on hold for long periods of times <30 mins.
Some of the best service around anyone that’s is complaining about this company has nothing more than some personal agenda against Walton EMC.
The line service/outage response is five stars. The phone in customer service is one star. Besides having a long wait time, the agent has difficulties finding information. In addition, several emails I sent requesting information were not responded to.
They don’t care & don’t give any effort to keep a loyalty customer, i have been with them more than 5 years for both houses. I will switch my gas service to another company for better treatment
Several trees and power lines were brought down by strong winds yesterday on Kirk Rd. in Campton. Thank you for your hard work removing the trees and restoring our lines and power. Your response was quick and you did a great job.
I am so glad I don’t have to deal with these people any longer. After I moved, they owe me about $300. They advised it takes 4 to 5 weeks to mail out another payment. I found this out after being on hold for 40 minutes. I was the 18 …
Worst company ever. I am so disappointed with Walton Emc that I am taking the time to write a review. Had to pay a $300.00 deposit even though I am a past customer and has excellent paying history. If you have a choice so not use this …
Terrible customer service. First I had 10 calls ahead of me, then it re-routed me to the main menu, and I had 13 calls ahead of me. And all I want to know is how much my bill is so that I can pay it! …
Walton EMC has historically been a great service provider and I have been with them for over 20 years. I own a large number of properties around metro atlanta and they are usually the gas provider. They are competitive and the service is …
Power in the house went out mysteriously during the night. 2 crews came right out and were able to fix the problem. WHAT THEY DIDN’T SAY was that they cut our cable in half. Called cable company first thing this morning, then saw all …
I was a Georgia Power customer for several decades after moving to Georgia in 1975. But after moving to west Athens, I became a Walton EMC and Walton Gas customer, and I could not be more pleased… with the quality of the product, the …
If I had Monroe utilities my lights would prob never be turned on lol I’m so thankful for this company because they actually work with u! Every person I have spoke with is very friendly and helpful. Being a single mom it’s hard to pay all …
Worst customer service of any service provider I have ever dealt with. And, that’s saying a lot considering the run around I’m used to getting from cable companies. In any event, I would NEVER EVER use Walton EMC ever again. They made …
While sitting and pondering on bead working my power went out today at around 3:35 pm. I am on an oxygen concentrater and yes I was getting panicky. I called and left a message with the answering service voice mail. I was happy to see the …
A tree fell on our power lines and our power went out at 8:45pm and power back on at 10:00pm. Hands down so impressed with how quickly they responded and restored our power. Power companies don’t get enough credit! I don’t know the names to all the gentlemen but huge thank you!
So far so good…i actually went with them bc out of all the gas companies Walton had the best star ratings. … And I’m all about wonderful customer service! Set up was super easy and all done online… And when i interacted with two humans they were both nice and super helpful…
Worst service ever! No information on power outages, can never get a call back. Wish i could swich providers.
Walton EMC keeps to themselves as long as you’re forking over money, but while calling to PAY them for an overdue bill they were completely rude, absolutely unprofessional, and whatever woman I spoke to (who didnt give her name and now I …
I have had so much trouble with their customer service. Call #1- called to transfer service in 5 days (good to provide time, right?); result: they submitted the transfer immediately. 30 min call time. …
A huge shoutout to the crew that cleared a tree and restored power quickly tonight on Manning Gin Rd. I appreciate all your hard work.
Archaic! The log in system is the most user unfriendly I’ve encountered. You have to remember or find your account number.
Very disappointed in the customer service received by an agent today. She was explaining something to me and as I was trying to understand, she kept repeating the same thing just in a more aggressive tone and repeating “as I’ve stated!” …
We purchased underground power on a new home construction. We were told by the engineer that we would get a $500 rebate after the home was completed. I told him that I had a tankless water heater that ran on propane, but still required …
compare with Georgia power Walton EMC charged electric and gas bill 80% more .very expansive company . i don’t like their high cost of bill for low income people . please correction of high bill please . Walton EMC is number one worst company ever in Georgia . they charged higher billed to us .
This is the first year that I have used Walton Gas and it will definitely be the last. Trying to get a final bill without getting a run around is impossible. If you call on Friday the person that should answer your question will not be …
I am a customer in good standing. We are moving. During the process of moving they cut the power off on me at our new residence. Probably my fault that I didn’t get it moved over in time, I will admit that part. My problem is I called them …
If i could pay double and switch to another company I would. They have the absolute worst payment portal ever. This is the 2nd time this year they have called me warning me they would shut down my electric in a few hours because THEY had a …
Power goes off all the time as if people were in africa. Worst power company ever!!!
We lived in Lawrenceville Ga for over 10 years and power only went out when we didn’t pay. I hate this company!!!!
I would answer with zero stars if I could. Today was the last straw after another random outage. Since moving to Walton EMC neighborhood, our power abruptly goes out 5-10 times a month Walton came out about a year ago and said my house …
If there were an option for zero stars that’s what I would pick. Long story short a customer service rep gave me an amount for a past due balance said that that included my electricity and gas service. Got home today my guess is …
In 40 years this is the worst electrical service I’ve seen. Our power glitches or goes out on a regular basis, sometimes multiple times a day, in which we have to reset our clocks and thermostats. Ive lived in several low income areas but …
Awful customer service!!!! This company lacks compassion and the true definition of customer service. I am a single mother and sometimes forget things. Georgia power and Georgia Natural Gas gives alerts and courtesy calls just in case the …
Called in today for a possible gas leak. Very responsive, Jeremy was the service guy, quick and efficient!! Great job and thank you!
Nobody ever answers the phone when you want to speak to a customer care representative. They obviously dont care very much. My rate goes up 180$ a month from May-Sept. $420 bill this month. Absolutely ridiculous. Customer of 10+ years
Rude customer service, they are not interested in helping out at all. Apparently they have forgotten that most people have choices of which gas service to use. The person I talked to was a total a** and should not be in customer service …
I’m on prepaid power, on prepaid power you have to make a payment before 9am or your service gets cut off when it reaches $-
I’ve been trying to make payment for 2hours, It’s now about 10 till and i can’t …