This is hands down the WORST property management company I have had the displeasure of “working” with. They don’t facilitate issues with unit owners and prevent them from improving their units. …
This management company is HORRIBLE!! They have ZERO communication and will lie to your face. Best part is, they then ignore
the question when you ask them.
This company gives people appartments with roaches and mice in them and dont mention it during the showing or durring the move in process. Don’t rent from them.
Just had the rudest conversation with a leasing agent Lisa. She needs to work on her customer service. Will not be recommending anyone here. Do not move into 1234 W Loyola ave.
I understand policies and explaining them. What I dont understand is being rude, calling someone a liar, and then shouting at them across a parking lot, Eric. Customer service training could really help you.
Melisa Wilson was exceptional!! She was a great example of excellent customer service. I always thought she was looking out for my best interest…great job Realty & Mortgage!
Based on the experience my friend went through I would give this company 0 ZERO stars . ! The point of contact (a lady) not sure of her name right now. Is a liar . !! My friend has a mice problem and they lie about the dates , they gonna …
Absolutely unprofessional!!!!!!!!!! They said “my electric was included in my rent” after they lied to com Ed saying that my garden apartment wasn’t an apt and scheming money off com Ed, yea they found out after 10 months… They then …
Do not rent from this company if you move to 5356 n ridge avenue, Chicago 60660 apt building. They have RATS, MICE and COCKROACHES. The front door and back gate are never locked and every theif in Chicago has access to the building. The …
This company does not do a good job at all with respecting or caring for their tenants. If a property is run by this group, please run! I’ve complained through calls and emails for months about noise complaints from my upstairs neighbors, …
For my first home experience, Realty & Mortgage Co. gave me an great experience. They we orderly and professional. I received communication regarding my apartment in a timely fashion. Overall, the people were friendly and helpful. I would …
Eric, who is my building engineer, is a wonderful, prompt, upbeat guy that I know I can rely on! I never have to worry about something not getting done, thanks to Eric. …
Be aware of this place. They have no intention to rent some of the apartments but just charges.
Customer service is 0. Melissa and the front desk woman.
I worked with Melisa Wilson and she was truly one of the best Leasing Coordinators I have worked with. I found an apartment on Saturday and following Friday I had my lease signed now I am ready to pack and move in. The company itself is …
I’ve been blessed renting from Realty & Mortgage Co. Oscar Luna has helped be a great deal with getting my paperwork together and has been extremely helpful and patient with the process. I really am thankful to rent with Realty & Mortgage co and their helpful staff.
Live in the Barberry Apartments in Dyer, IN. Ceiling caving in with gaping holes 2 winters in a row. Terrible plumbing. Snow removal in the winter is a nightmare, bottom of the barrel snow removal service company. Had a break-in and …
If you have units that are available August and September currently occupied by a tenant how long does it take to ask if they will allow you to show the unit, call the person back thats interested and schedule a viewing. Why is this so hard??
My apartment of 5 years has had the same issue regarding WATER FLOODING, MOLD, BAD PIPES, AND NO HEAT at times! Every year, we have flood of some kind. Every year I reach out to the same people Melissa or Debbie and none of them can handle …
We have been leasing through this company for 2 months. The front desk is trash. Especially the black woman who wanted to talk over me & not listen to what I needed & decided to keep transferring me to accounting, when I did not have an …
My daughter leased an apartment through this company. Endless issues and finally had to move out early. I had to get involved to help her deal with their extreme incompetence. Messages and emails went unanswered, as a rule. If and when we could make contact, the office was rude and very unprofessional. Do not lease from them!
If you are looking for a beautiful place to call home Realty and Mortgage is it. They have beautiful apartments with all the great amenities. Large bedrooms, parking available also a laundry room. Closets are huge with so much more.
You people are 1step below slumlord. A senior building in Aurora has been without an elevator for 4 weeks during the whole month of December during the holiday season. What kind of low life company is this place. Many of the tenants can’t …
This is hands down the WORST property management company I have had the displeasure of “working” with. They don’t facilitate issues with unit owners and prevent them from improving their units. …
Respectful workers.
Good
Excellent staff, friendly and helpful
Re
EXCELLENT!
Employees are very nice
They are best in Chicago, so far.
Just got turned away. Wanted to rent a 3br. Had check ready to go. Clowns!
Very bad group of people to work with. Very unprofessional
This management company is HORRIBLE!! They have ZERO communication and will lie to your face. Best part is, they then ignore
the question when you ask them.
Rented an apartment at 1255 Bryn Mawr. The process was easy. Appreciate the help in finding my new apartment.
This company gives people appartments with roaches and mice in them and dont mention it during the showing or durring the move in process. Don’t rent from them.
Good company, my visit was fast which is great. Real estate agent Melissa was very professional, I definitely recommend her.
Just had the rudest conversation with a leasing agent Lisa. She needs to work on her customer service. Will not be recommending anyone here. Do not move into 1234 W Loyola ave.
Do NOT give these people your money.
TLDR: Nonexistent communication, accountability, or professionalism. Makes their …
Great service with same day response..
I understand policies and explaining them. What I dont understand is being rude, calling someone a liar, and then shouting at them across a parking lot, Eric. Customer service training could really help you.
Melisa Wilson was exceptional!! She was a great example of excellent customer service. I always thought she was looking out for my best interest…great job Realty & Mortgage!
Based on the experience my friend went through I would give this company 0 ZERO stars . ! The point of contact (a lady) not sure of her name right now. Is a liar . !! My friend has a mice problem and they lie about the dates , they gonna …
Absolutely unprofessional!!!!!!!!!! They said “my electric was included in my rent” after they lied to com Ed saying that my garden apartment wasn’t an apt and scheming money off com Ed, yea they found out after 10 months… They then …
Do not rent from this company if you move to 5356 n ridge avenue, Chicago 60660 apt building. They have RATS, MICE and COCKROACHES. The front door and back gate are never locked and every theif in Chicago has access to the building. The …
This company does not do a good job at all with respecting or caring for their tenants. If a property is run by this group, please run! I’ve complained through calls and emails for months about noise complaints from my upstairs neighbors, …
For my first home experience, Realty & Mortgage Co. gave me an great experience. They we orderly and professional. I received communication regarding my apartment in a timely fashion. Overall, the people were friendly and helpful. I would …
Eric, who is my building engineer, is a wonderful, prompt, upbeat guy that I know I can rely on! I never have to worry about something not getting done, thanks to Eric. …
Be aware of this place. They have no intention to rent some of the apartments but just charges.
Customer service is 0. Melissa and the front desk woman.
I worked with Melisa Wilson and she was truly one of the best Leasing Coordinators I have worked with. I found an apartment on Saturday and following Friday I had my lease signed now I am ready to pack and move in. The company itself is …
I’ve been blessed renting from Realty & Mortgage Co. Oscar Luna has helped be a great deal with getting my paperwork together and has been extremely helpful and patient with the process. I really am thankful to rent with Realty & Mortgage co and their helpful staff.
Live in the Barberry Apartments in Dyer, IN. Ceiling caving in with gaping holes 2 winters in a row. Terrible plumbing. Snow removal in the winter is a nightmare, bottom of the barrel snow removal service company. Had a break-in and …
If you have units that are available August and September currently occupied by a tenant how long does it take to ask if they will allow you to show the unit, call the person back thats interested and schedule a viewing. Why is this so hard??
This is a review specifically for the division in Chicago, IL.
TLDR: No sense of responsibility or professionalism. Simply existing and …
My apartment of 5 years has had the same issue regarding WATER FLOODING, MOLD, BAD PIPES, AND NO HEAT at times! Every year, we have flood of some kind. Every year I reach out to the same people Melissa or Debbie and none of them can handle …
We have been leasing through this company for 2 months. The front desk is trash. Especially the black woman who wanted to talk over me & not listen to what I needed & decided to keep transferring me to accounting, when I did not have an …
My daughter leased an apartment through this company. Endless issues and finally had to move out early. I had to get involved to help her deal with their extreme incompetence. Messages and emails went unanswered, as a rule. If and when we could make contact, the office was rude and very unprofessional. Do not lease from them!
If you are looking for a beautiful place to call home Realty and Mortgage is it. They have beautiful apartments with all the great amenities. Large bedrooms, parking available also a laundry room. Closets are huge with so much more.
You people are 1step below slumlord. A senior building in Aurora has been without an elevator for 4 weeks during the whole month of December during the holiday season. What kind of low life company is this place. Many of the tenants can’t …