Stonecreek Family Physicians opened in 1999 with four doctors, Drs. Kevin Wall, Douglas Hinkin, Keith Wright and Debra Doubek who previously … See more
Called three days in a row multiple times over the course of several hours and not once did the phone get answered. The staff are so friendly and helpful in person but this is ridiculous.
Incredibly condescending and impatient customer service. Its been hard to find another provider in the area, a real issue for students away from home and primary physicians. If you can, go somewhere else.
The older front desk lady is just rude. I didn’t even deal with her personally and I’m offended for the others. Don’t work in service if you can’t do good service!
I went in for a yearly exam, which I get for free through my insurance. They billed me for an office visit which was $160 and only goes towards my high deductible. I will not be returning there.
They don’t have time. They don’t care. They question you when you have an issue, as if you can’t possibly be an intelligent person. I’ve been kind and patient for far too long. I will take my money elsewhere.
Dr. Kevin Wall is an amazing doctor. He does not blow things out of proportion nor does he phew phew things; he includes the patient in decisions. His staff is super!
I have been seeing Dr, Hinkin for over 20 years. I do not understand these people who say it is a “horrible place.” Dr, Hinkin can be crabby, but over all he’s a very good doctor who cares a great deal. I’ve had run ins with rude office people, but they never seem to be there on my next visit.
They were taking new patients, I called to get myself and my children enrolled. I had to wait a week to get a call back. It has been a month and still no response. I have no thyroid medication. They clearly dont care about patients.
Been seeing Dr. Doubek for more than 20 years. She and her staff are absolutely the best. Always friendly and give you the opportunity to discuss your situation no matter what!!! The staff up front, at checkout, billing – all are excellent!!
Called for an appointment and had to wait 2 days to get a call back only to learn I was dropped as a patient because I didn’t come in regularly enough to make them money. You are a dollar sign rather than a patient at Stonecreek
Our family sees Dr. Knopp and we couldn’t ask for a better doctor. He is incredibly professional and incredibly knowledgeable. I had a very rare condition that most likely would not have been caught by most doctors and if it hadn’t been …
I called to make an appointment with a Family Physician, because they are covered by my health care insurance “United Health Care”. The person who answer the phone was VERY rude and did not wait until I finish to explain the reason for me …
Extremely poor customer service. Dr Rosso office never answers the phone live and never return your messages. We have encountered this issue multiple times! We had legitimate confining health problems that continue to get delayed because …
I simply cannot reach anyone when I want to make an appointment. It is so hard to get ahold of them. I go right to my doctors number and they never answer the phone. I leave messages, no call back. It is so so frustrating. Not sure what else I can do. I shouldn’t have to get my mother involved just to get an appointment.
I called to make an appointment for back pain following a motor vehicle accident. I told them this on the phone. I waited 4 days to get an appointment. When I got there I told the receptionist I was insured by Tricare and she asked for …
Dr. Wall has been our family doctor for three generations. All the doctors in this office have great bedside manner. They listen but have a throw some dirt on it approach initially. If that doesn’t work they try newer things and will refer you if they feel it’s out of their league. Lord help me when this man retires.
I absolutely LOVE this place. They’ve helped my family for over 20 years, and helped me specifically for 18. I’ve gone to Dr. Doubek for the entire time, and she is absolutely wonderful. She makes me laugh and makes going to the doctor …
Dr. Rosso is my doctor. I have been obese not able to get under 200 pounds for over 7 years. I went there they were friendly, and she helped me found out my thyroid is under active and was put on some weight loss pills. This doctor has …
I really like Dr. Perry, but the rest of the office staff is the downfall of this practice. They have “recently” converted to a new system. NONE of their old data transferred to the new system. The front desk people never checked with the …
We see Dr. Doubek. She is amazing. My 13 year old son experienced a concussion during football season, and she was caring and compassionate, and explained WHY he needed to stay off the field until symptom free! …
I have never ever had any problems getting in to Dr. Wall. He even called me personally when I found out that I had Thyroid Cancer!! Great Dr and his office crew are wonderful!! 5 + stars from this very satisfied patient !!
This is the worst possible medical office i have ever interacted with. The first time i called and left a message asking them to call back. No one called back. After a week, i called again and the woman who was taking down my details cut me …
I’ve went in multiple times with my girlfriend and seen more than one doctor there. Each time the doctor would dismiss any kind of pain my girlfriend was in. Even saying such things as wait 6 months and if you’re still pain come back and …
So the Doctors that work here are great but the receptionist are not! Especially the very obese one. She acts and behaves like a stereotypical trailer trash Karen. Was extremely rude to me, a disabled vet saying I either had to stand or not …
Dr.Knopp has taken care of my family for 15 years and seen 3 of my children into adulthood. He has seen me through some major health issues and kept me alive through them always getting me to a specialist when needed. As complicated as I’ve …
I had my first visit today with Dr. Duff. From the front desk, to the nursing staff, the lab, and to Dr. Duff herself, everyone was absolutely wonderful! Very quick wait times. My visit was efficient and meaningful – everyone made me feel …
I’ve never had any issues with any of the doctors, techs, or nurses. However, almost every time I call or come in, the reception and scheduling staff are just plain rude. I understand it’s a stressful environment and that patients sometimes …
A co-worker recommended I try this office and even stated she had seen two doctors here that she liked. After 3 voicemails trying to set up a new patient appointment, one phone call where a live person put me through to another voicemail …
I can’t say I’ve had any negative experiences with the people who work in reception, but I have been working with Dr. Perry now for several years, and cannot say enough how much I’ve appreciated her. I think it’s rare to find doctors who …
I have been goin to Stonecreek Family Physicians since it opened, Dr Lambert is the BEST doctor myself and my family could ever ask for! Every department from reception, billing, lab and all physicians (after hours, on call, holidays and …
Drs and staff are knowledgeable and nice. However the phone system needs a major change. You can never get a live person. Trying to get hold of someone takes way to much time and energy.
Terrible customer service. They never answer and then you get a recording that says don’t leave multiple messages, but then they never return the one you do leave. I have called multiple times in a week for a copy of a record and was never …
THE BEST OFFICE IN ALL OF MANHATTAN! Dr. Cunningham’s MA is the funniest guy in the office! Her nurse may be loud, but she has the best personality. Dr. Knopp’s team is OUT OF THIS WORLD! His MA Bailey is so helpful and easy going, always …
Doctors are great but their staff needs to do better at picking up phone calls… called quite a few times early in the morning and all of them went to answering machine. And do not get a response back when leaving a voicemail. This has happened on multiple occasions.
Too hard to get in.
Excellent care.
Good service
Great docs&Staff
The doctors are great 🙂
Never answer the phone anymore!
Super busy, but always make time to answer questions!!
Dr. Sawdust date sees STDs
Be prepared to wait +3 months for a physical and extremely poor customer service.
Good family practice. Great with both children and elderly.
We have doctor with them at Stone Creek. Three different times in forty years only reason was because of insurance’s that we left.
No bike rack. Dumb and bad. Have to bike many miles.
Great experience here with Dr. Knopp. I appreciate the consideration of our time, energy, and money and how much the staff has helped us.
Called three days in a row multiple times over the course of several hours and not once did the phone get answered. The staff are so friendly and helpful in person but this is ridiculous.
Incredibly condescending and impatient customer service. Its been hard to find another provider in the area, a real issue for students away from home and primary physicians. If you can, go somewhere else.
The older front desk lady is just rude. I didn’t even deal with her personally and I’m offended for the others. Don’t work in service if you can’t do good service!
Dr. Knopp is the best in town – extremely smart, listens well, thorough, & great with kids. Also, we appreciate his support staff.
I have been going there almost every week for about a year for allergy shots and I’ve been satisfied with the care I got basically every time.
I went in for a yearly exam, which I get for free through my insurance. They billed me for an office visit which was $160 and only goes towards my high deductible. I will not be returning there.
The physician that I saw was nice, but the receptionists were less than pleasing to work with. Janelle was rude.
Dr. Cunningham is by far the best primary care physician I have ever had! I haven’t had anything but great experience here.
I have never met my primary doctor since assigned to a new doctor three years ago. Always busy and not available so I had to meet only her PAs.
They don’t have time. They don’t care. They question you when you have an issue, as if you can’t possibly be an intelligent person. I’ve been kind and patient for far too long. I will take my money elsewhere.
Dr. Kevin Wall is an amazing doctor. He does not blow things out of proportion nor does he phew phew things; he includes the patient in decisions. His staff is super!
DO NOT TAKE YOUR CHILDREN TO DEBRA DOUBEK
She was our newborn daughter’s ‘doctor’ at Via Christi. She accused us of lying …
I have been seeing Dr, Hinkin for over 20 years. I do not understand these people who say it is a “horrible place.” Dr, Hinkin can be crabby, but over all he’s a very good doctor who cares a great deal. I’ve had run ins with rude office people, but they never seem to be there on my next visit.
They were taking new patients, I called to get myself and my children enrolled. I had to wait a week to get a call back. It has been a month and still no response. I have no thyroid medication. They clearly dont care about patients.
Been seeing Dr. Doubek for more than 20 years. She and her staff are absolutely the best. Always friendly and give you the opportunity to discuss your situation no matter what!!! The staff up front, at checkout, billing – all are excellent!!
Called for an appointment and had to wait 2 days to get a call back only to learn I was dropped as a patient because I didn’t come in regularly enough to make them money. You are a dollar sign rather than a patient at Stonecreek
Our family sees Dr. Knopp and we couldn’t ask for a better doctor. He is incredibly professional and incredibly knowledgeable. I had a very rare condition that most likely would not have been caught by most doctors and if it hadn’t been …
I called to make an appointment with a Family Physician, because they are covered by my health care insurance “United Health Care”. The person who answer the phone was VERY rude and did not wait until I finish to explain the reason for me …
Extremely poor customer service. Dr Rosso office never answers the phone live and never return your messages. We have encountered this issue multiple times! We had legitimate confining health problems that continue to get delayed because …
I simply cannot reach anyone when I want to make an appointment. It is so hard to get ahold of them. I go right to my doctors number and they never answer the phone. I leave messages, no call back. It is so so frustrating. Not sure what else I can do. I shouldn’t have to get my mother involved just to get an appointment.
I called to make an appointment for back pain following a motor vehicle accident. I told them this on the phone. I waited 4 days to get an appointment. When I got there I told the receptionist I was insured by Tricare and she asked for …
Dr. Wall has been our family doctor for three generations. All the doctors in this office have great bedside manner. They listen but have a throw some dirt on it approach initially. If that doesn’t work they try newer things and will refer you if they feel it’s out of their league. Lord help me when this man retires.
I absolutely LOVE this place. They’ve helped my family for over 20 years, and helped me specifically for 18. I’ve gone to Dr. Doubek for the entire time, and she is absolutely wonderful. She makes me laugh and makes going to the doctor …
Dr. Rosso is my doctor. I have been obese not able to get under 200 pounds for over 7 years. I went there they were friendly, and she helped me found out my thyroid is under active and was put on some weight loss pills. This doctor has …
I really like Dr. Perry, but the rest of the office staff is the downfall of this practice. They have “recently” converted to a new system. NONE of their old data transferred to the new system. The front desk people never checked with the …
We see Dr. Doubek. She is amazing. My 13 year old son experienced a concussion during football season, and she was caring and compassionate, and explained WHY he needed to stay off the field until symptom free! …
I have never ever had any problems getting in to Dr. Wall. He even called me personally when I found out that I had Thyroid Cancer!! Great Dr and his office crew are wonderful!! 5 + stars from this very satisfied patient !!
This is the worst possible medical office i have ever interacted with. The first time i called and left a message asking them to call back. No one called back. After a week, i called again and the woman who was taking down my details cut me …
I’ve went in multiple times with my girlfriend and seen more than one doctor there. Each time the doctor would dismiss any kind of pain my girlfriend was in. Even saying such things as wait 6 months and if you’re still pain come back and …
So the Doctors that work here are great but the receptionist are not! Especially the very obese one. She acts and behaves like a stereotypical trailer trash Karen. Was extremely rude to me, a disabled vet saying I either had to stand or not …
Dr.Knopp has taken care of my family for 15 years and seen 3 of my children into adulthood. He has seen me through some major health issues and kept me alive through them always getting me to a specialist when needed. As complicated as I’ve …
I had my first visit today with Dr. Duff. From the front desk, to the nursing staff, the lab, and to Dr. Duff herself, everyone was absolutely wonderful! Very quick wait times. My visit was efficient and meaningful – everyone made me feel …
I’ve never had any issues with any of the doctors, techs, or nurses. However, almost every time I call or come in, the reception and scheduling staff are just plain rude. I understand it’s a stressful environment and that patients sometimes …
A co-worker recommended I try this office and even stated she had seen two doctors here that she liked. After 3 voicemails trying to set up a new patient appointment, one phone call where a live person put me through to another voicemail …
I can’t say I’ve had any negative experiences with the people who work in reception, but I have been working with Dr. Perry now for several years, and cannot say enough how much I’ve appreciated her. I think it’s rare to find doctors who …
I have been goin to Stonecreek Family Physicians since it opened, Dr Lambert is the BEST doctor myself and my family could ever ask for! Every department from reception, billing, lab and all physicians (after hours, on call, holidays and …
Drs and staff are knowledgeable and nice. However the phone system needs a major change. You can never get a live person. Trying to get hold of someone takes way to much time and energy.
Terrible customer service. They never answer and then you get a recording that says don’t leave multiple messages, but then they never return the one you do leave. I have called multiple times in a week for a copy of a record and was never …
****edited, improvements have been made and communications are much better!!
DR HOKE is a very nice guy. My issue is with the staff. …
THE BEST OFFICE IN ALL OF MANHATTAN! Dr. Cunningham’s MA is the funniest guy in the office! Her nurse may be loud, but she has the best personality. Dr. Knopp’s team is OUT OF THIS WORLD! His MA Bailey is so helpful and easy going, always …
Doctors are great but their staff needs to do better at picking up phone calls… called quite a few times early in the morning and all of them went to answering machine. And do not get a response back when leaving a voicemail. This has happened on multiple occasions.