Opened in 2004, Saint Francis Hospital-Bartlett became the first full-service health care facility in Bartlett, Tennessee. We’re committed to providing quality care that serves the needs of Bartlett and all of the Northeast Shelby County community. As our community grows, we continue to expand our scope of care and nurture strong relationships with community partners.
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2986 Kate Bond Rd, Bartlett, TN 38133
Once you.leave the waiting room and those women admitting patients it is a great diffetence in how you are treated..My attendings Angie..Dawn…and Susan were kind hearted and stuck to the business of …
The service that this hospital is completely atrocious. I came here because my sister had thrown up 10 times in 4 hours, and went to the emergency room. We showed up and as I type this review we have been waiting for 30 minutes to get a room. This is absolutely unacceptable. Get it together idiots.
Absolutely the worst medical facility I have ever been to!!! The Doctors are disrespectful and will not take the time to listen to a word you say. They are the most judgmental and nasty doctors I’ve ever met. I could have went to a …
my dad was in a terrible car accident & they completely forgot about him & he waited 4 hours for a doctor to come in & when he finally did, they got his chart mixed up & told him he had a ” sinus infection ” when he was there for head, chest & bone injuries.. this place is a total screw up! if I could give negitive stars, I would.
Everyone treated my mother so well. From Latrice, the ER nurse, Farrah, and Quita, to the people on the second floor of St. Francis-Bartlett. Even the young man and woman who served her food. My mom can be difficult because of her …
Husband was seen in ER wait time was not long 2hrs max, the nurses were extremely nice and informed me of what all was being done and his doctor was phenomenal..Thank you for caring
I don’t see how no no one would even I wanna go to St. Francis because they don’t answer the telephone you can’t check on your patient you know it’s is pathetic!
Went to ER for leg injury. Took an hour to get checked in, get X-ray, and leave. Staff was nice and friendly.
Been here for 5 days now I would like to say that it has been very pleasant. All of my nurses, respiratory therapist, house cleaning, food service have been amazing thank you for taking care of me and making me well again
I would give them a 10 star if i could. I spent 4 days there and they were amazing. All the drs and nurses were great and they truly care about their patients. They saved my life!
My girlfriends dad was ran over by his car he was working on and he went to this hospital and asked for help.He was in the waiting room for a very long time and finally he was let into a room.Once he was in the room he asked for a glass of …
My husband had outpatient surgery and we had a great experience. We would like to thank the same day surgery, OR, and the anesthesia staff for the great care and attention.
I have been sitting hurt for about two hours in absolute pain that it has brought tears to my eyes and no one is doing anything. Chest pain at that ! Why is it called an emergency room when they are treating everything as if we visiting our primary care doctor . I’m so disappointed and yet , still in a lot of pain.
I would give 5 stars if they get rid of the Pre Registation clerk. I loved everyone else. It’s unfortunate that her attitude makes the whole hospital look bad. Other than the bad experience I had with registration and the stress they put me through, I really loved how I was treated by all of the other staff.
My elderly father was treated very poorly by one of the nurses there after his heart surgery. Look at all these negative reviews! Do not send your loved ones to this hospital!
Labor and delivery nurses are great. The cafeteria staff are rude and do not want to be there. When you need to get away for a moment and grab a bite to eat you should not have to deal with rude and impatient staff. Time to upgrade.
Worst excuse for a hospital. They don’t have real doctors they have nurse practitioners. This is just a really expensive Kroger clinic. The way they handle your situation is unorthodox and unprofessional. Yet they have no problem billing you thousands for their terrible healthcare. Don’t waste your time and money here EVER.
long waits they don’t care if you’re dying they don’t pay attention to you you ask them for something for the pain and they don’t even give you an Advil until after 7 or 8 hours and very dirty
trouble with their bill= charged me $172.00 for 6 ft. of oxygen hose(common) and a fifty cent plastic adapter for my cpap machine because respiratory guy brought it to me. the bill listed it as respiratory therapy!!!! then harassed me and …
I went to St Francis Bartlett ER this morning with severe side pain. I got online, pre-registered, reserved a time and when I got there, they took me back almost immediately. Everyone was so nice and attentive! One kidney stone diagnosis …
I understand we’re in the middle of a pandemic and the hospital might be short staffed. However, waiting 5+ hours for flu and covid RESULTS its absolutely absurd. I am still waiting as I write this.
This is by far the worst hospital I have ever had the displeasure of being in. I will never come back here. I would die in the waiting room before any of the staff even cared enough to check on me. Had my mother admitted today from the …
Took my husband for a bad ear infection and a TIC was on the e.r bed. I grabbed it with a towel and got the nurse attention, she grabbed and called for house keeping. They moved us to a another space. They quickly discharged us. Awful
EDITED TO ADD: Saint Francis requested my contact information 3 weeks ago & we have yet to receive anything but a bill from this place. This place is a joke. Saint Francis, don’t even waste your time commenting asking for people’s contact …
Came in via Ambulance with hypoglycemia had hit my head when I fell. They did a CT of the head, gave me fluids. Was complaining of a massive headache and kept getting sick when I asked for some pain medication for my head the nurse simply …
Its really sad you can’t receive proper treatment in a hospital. I was very disappointed with Dr. Reeves decision to send my mom home when her primary care gave instructions to admit my mom to a skilled facility. He act like he’s incompetent or just don’t give a damn. I will definitely be making a complaint against him.
Went to ER about 6 pm when I just gave up and left at about 1130 pm I still had not seen a doctor. The nurse had no idea how much longer it would be. Some people’s wait time was about 10 hrs. The staff blamed it on the new system but …
Floors were dirty in actual room in Er. Food tray had left over blood/iodine from previous person/patient. Nurse did not have any personality and Dr was kinda rude. Nurse came to take my fiancee to do a CT scan and I damn had to chase them down to put a blanket on him.
LOVED MY EXPERIENCE! L&D nurses/staff were amazing, even thru my difficult, scary labor & delivery. They made me feel at home & like i was their only patient. I’ll forever refer SFB! 💙 …
Actually shocked to see good reviews,I was here twice in one week…first with my son that had an allergic reaction they just laughed at me when I was concerned, second time was today with my mom she was in so much pain come to find out because of kidney stones. Most nurses were rude the care was AWFUL. Will never go again
Came to the ER with my mother and the room they put us in has rat droppings on the floor and blood splatter on the walls. I told 2 different nurses and just said they would tell the maintenance department/house keeping, but no one ever came to get it up. So disgusting and disappointing. Never experienced this in any Hospital before.
I was an employee of St Francis in Bartlett and one night I got sick and had to be hospitalized. The laboratory director during this time( 2009) violated all of my privacy and confidentiality and allowed the laboratory employees to do the …
Checked my mom in emergency room. Got approved to be with her. Now they won’t let me in saying she is on the Covid floor when she doesn’t have Covid. They will kill her in there. Please never bring anyone to this hospital. I knew better and I will have to live with it the rest of my life
I used the out patient physical therapy that St Francis located in the YMCA in Millington for a frozen shoulder. All of the staff was friendly and efficient and did an excellent job providing me the therapy that I needed to avoid surgery, my outcome was excellent and I would use them and again and I give them a high recommendation.
Doctors and facility are great but the admin and billing dept are terrible. I know a lot of people dont pay their bills but I called trying to see why I was not billed to take care of it and it was a rude horrible experience and then they …
I am currently here for a crohns flare up i had a gi doctor who has never seen me b4 tell me that nothing was wrong the foreign arabic doctors are very rude they don’t care about you while in their care i only had one good nurse her nme was …
I was from out of state. Never been there before in my life. I became the victim of Dr. Mosier, in chest pain ER. What a joke. He was hateful as hell to me! He doesn’t know how to do an assessment either! Also, he belittled me in front of …
Took wife there after a fall with a bad arm,Doctors were jerks,all they figured is she was there for drugs and pills,they took x rays and said she was just bruised,wrong.. . Took her to a real Doctor a few days later for a real evaluation and her arm was busted . Looking at the review ratings its clear they have a management issue
I’ve had two elderly parents go here for various issues, and if you’re in the ER/ICU, you get good treatment. Outside that, it’s a gamble on quality and your life: poor management, translation problems, poor training of nursing/doctor staff all factors here.
$5000 for an ER visit that I left before I even seen a doctor is ridiculous! They also outsource their billing department so it’s not even personal. You are just a number to these people. Why are you billing me for a visit I didn’t complete?
On September 16th 2017 I took my mother to the ER. It was a horrible experience the staff were rude and very unorganized. I would not recommend that anyone go their if you are in extreme emergency. Over 2 1/2 hour wait just to go to the back and see a doctor. I’ll never return again. For myself or any of my family.
Well we were here last week and now we’re back because this is the only hospital are Dr goes to, and the lady in the ER Thelma starts asking these questions! Now mind you my wife is throwing up and sick as hell ! And Thelma is using her …
Went in via ambulance and was admitted for four days. I had professional, attentive care. The hospital was clean and privacy was top-of-mind. Tests were efficiently performed and results were quick. Hopefully I won’t need them again, but if I do, I wouldn’t hesitate to go back.
Worst hospital ever been in. Came in at Tuesday morning did not see a doctor until Thursday and come Saturday I’m still waiting to see the doctor left out in the dark nurses keep telling me they called for him but no show . I feel I have …
If there was a MINUS, they would get it. I went to St. Francis Bartlett TN, E.R. with severe neck and left arm pain along with not being able to even lift my left arm. I got blood pressure taken with temperature. I was put into a room and …
I do not recommend this place if you have COVID. This hospital will not call with updates on your relative. The doctor only called about we begged him for him to call after a week. My dad passed away after getting a secondary infection. The hospital does not have the proper equipment to help patients with COVID to recover.
My grandma is 92 yrs old and is in there for a mini stroke the RN that came in this morning to help her to the toliet acted like it was beneath her to do this very rude she put her on the toliet left and never came back. Totally unacceptable. There food in the Cafeteria was horrible next time i will take her some were else.
Incredible service at St. Francis Bartlett ER! They had so many people waiting for a bed, and still did everything they could to accommodate me! I even had a sweet nurse helping to turn a room over in order to get me a bed quickly! From the …
This was the worst hospital experience I have ever had. Uncaring and rude doctors, nurse rarely came in (never introduced herself or what she was about to do). No one took my concerns or well-being seriously; the staff made me feel as if I was unimportant and my concerns were irrelevant. DON’T GO HERE, even if in an emergent situation!!
I’ve been waiting here since 9:22am and I’m still here 3 hours later still in the lobby. Really bad service for it to be a hospital. *UPDATE* still waiting and it’s about to be 5 hours here waiting me and another lady are still here since …
My pregnant daughter was taken to this hospital because we thought her water had broken and she was having contractions, they left her in a room forever and finally came back and said no your not go home RUDE…well YES she was her dr appt …
My elderly Aunt was admitted via the Emergency Room on Wednesday evening May 10th due to extremely low red blood count, extreme shortness of breath, weakness and a possible left ankle sprain/break. While at St. Francis Bartlett she was …
First time visiting the hospital. Went in for pelvic pain and what felt like a UTI. Shared all of my symptoms because it hurt so bad that I didn’t want to wait for the worst. They took a grime sample, looked at me and discharged me with a sample of antibacterial ointment to use on the affected area. I will never return.
My dad was having a GI bleed and was in their bathroom. I asked them for a cup to give them a sample to show them that was what was going on. They had us sit there for another 45 min past the “ER appt” time and still never called his name. …
Went to the ER due to my nurse practitioner sending me for possible Pre-eclampsia the front desk staff was EXTREMELY rude and unprofessional. The lady named constance was absolutely full of attitude and uncompassionate about my possible …
My name is Julie Danielle Cottingham. I am 26 years old and I was in your hospital on Saturday, March 14, 2015 and your hospital miss diagnosed me. Your hospital failed to do there job, like they usually do. I hate your hospital to the …
I was directed from outpatient services to the Emergency Department on 3/6/18. I was appalled at the filth in the ER! Floors were dirty, trash overflowing and when I went into the restroom there was blood on the floor…dried blood. I …
I don’t understand why everyone is giving this hospital such bad reviews. I walked in and didn’t even sit down in the waiting room. They took me straight back, and I was seen by a kind, professional doctor within 15 minutes of laying on the …
I recently took ill over the 4th of July holiday. I had surgery the following day. The Doctors and nurses at Saint Francis Bartlett and Park took care of me. The Chaplin prayed for me. I appreciate their efforts and concerns, may God bless …
Sister was moved to 3rd floor out of ICU. First day they were attentive but the next 2 days they were absolutely horrible!!! They hang up on you on the intercom and would have to go ask to get someone to help her go to the bathroom because …
On Wednesday, July 18th I was in the St Francis Hospital Bartlett emergency room. The staff was kind, courteous, professional and took care of my emergency needs very quickly. The hospital itself was clean and comfortable. I would highly recommend this hospital to anyone needing emergency or other medical needs.
I have been sitting in the emergency room since 6:00 p.m. this evening, and so many people have come in behind me and the have taken them back first. They stated that it is due to paramedic coming in, but the still calling people back that have not been in the waiting room 20 minutes.
The billing department is horrible. I spoke with an agent to get information on a 2016. I waited on hold for 10 minutes before she got on the phone for her to be rude and say she can’t help me find an account number but to call an agency to …
I’ve liked the doctors I’ve seen at St. Francis BUT the overall hospital’s business model is a racket. Not transparent. Unfair. …
The worst hospital you will ever come in contact with, the rudest place you could ever be if you are sick they let you know they don’t care anything about you, you could die in that waiting room I made and appointment on line for 12:15, …
Let’s all remember, God is in Charge.
This hospital handles many patients. Patients that have abused their bodies for many years, don’t expect to run in and get a quick fix. The staff takes on a …
Took my wife to st Francis Bartlett and they where awesome. The ER doctor found the blood clot and admitted her. While she was in the hospital we had nothing but positive interaction with the staff and nurse’s. My wife and I would like to …
Back in Back 2017 I was incubated in ICU for 3 days due to a food allergy(anaphylaxis). THe nurses were great. Ms. Odessa was amazing…. my wife loves her now. She was called in to especially to see about me……. i am indebted to her she was my angel when I could not take care of myself. The Lord knows who to send.
Injured at work and sent here to ER. Wonderful employees at check in. The triage nurse was quick with analysis and as she was asking me questions Dr. Criner listened and advised me of a plan of attack. He was great in keeping me informed. …
This is a terrible facility. They do not take care of their patients or customers as human beings. I will never use this facility or the Bartlett Women’s Clinic again. At first I thought I would be really happy with my doctor and the …
This hospital is absolutely horrible. I went in because I sprained or tore my mcl/acl and am in a lot of pain. They took x-rays and checked my vitals that was it. They told me after waiting an hour that my leg wasn’t broke. Which I knew …
What in the world is going on with St. Francis?? My husband needs to return per the instructions they gave him because he’s in pain. That visit was fine by the way. But today I came across these reviews trying to set up a time to come in.. …
Arrival 5:30ish. Got blood drawn fast. Then made to wait until 12:00 am to get escorted out of lobby to room. It is now 12:37am, 12:57am, 1:36am , 2:05 am, NOT ONE STAFF MEMBER HAS CHECKED ON ME. I came in with 102 fever and hernia.
By far the rudest staff on the planet!!! Doctor asking a 42 week pregnant woman to “wait” for the next elevator when she can hardly walk to begin with, instead of themselves having the decency of waiting on the next elevator. HORRIBLE staff and service! STAY AWAY! Worst hospital in the city!!
Had the best experience during my first child delivery, nice and caring staff, and super kind NICU nurses. They even offer Classes for first time parents that are really helpful and enjoyable.
Had a wonderful experience there. I was there for a week, mostly waiting on an opening for a test. All the staff were wonderful ppl. I had 1 bad nurse(she was from africa)talking crazy to me. Telling me I could not put on my makeup. I had …
This is a worse hospital. My wife went to ER because she is pregnant and bleeding. she needed ultra sound to make sure the baby is ok but it took so long. first, we waited 30 minutes, then he called us come to the room to get some bloods …
Just no. From the front desk to the so called doctor everyone was horrible. the doctor was so rude, like she is treating me for free or something and that I’m not paying them my hard earned money. When I asked for further explanation, she …
Too bad there isn’t a -1 rating. It would still be WAY to generous for this hospital. I’ve been herr for less than 24 hours. I had to have (unplanned) surgery for a foot infection. They were supposed to start me on IV vancomycin and 2 …
I was assisting my sister because she was in pain. We literally waited about 3hours before anyone could see her. Also the ladies at the front desk was beyond rude to not only my sister but other patients family members inquiring about the …
I had a heart cath done in March 2022. Everyone was so Professional and Friendly.
We’ve lost our sister and mother to Covid in 2 weeks. Now our father is hanging on for dear life. Being out of state and needing updates and not getting any unless we call is unexceptable. We feel helpless enough. This is our family you are …
It was easy to find and the staff were friendly and helpful. Plenty of staff all very professional. The Cardiac Cath lab the team work was great. Dr. Kurbin I know him as Korbin is a great cardiologist. He treats his patients like family. …
This hospital has the worse customer service ever I was sent here by my dr. As a “EMERGENCY” that she claims can’t wait yet I been in the waiting room 4 hours. Can’t breath they refuse to give my oxygen Yet triaging patients coming in for …
Go to Methodist! Avoid this hospital! Went in for chest pain and nausea. I’m a diabetic! They found my blood sugar to be high. They didn’t give me anything for it! They didn’t give me anything for nausea! They didn’t even give me ibuprofin …
I took my Sister Betty to ER on 12/27/13 and we were told that she had an upper resp. infection after being there for 4 hours an getting a prescription for an antibiotic and something for nausea and was sent home. Within an hour after we …
Went in the ER today. Everyone who I came in contact with was wonderful and so compassionate. I don’t have health insurance, and I was really braced for substandard care based on that fact, because I’ve experienced that before. Not at all the case. Good care, very compassionate to my financial needs, very kind.
Was here from out of town. Ended up at the ER at 2:30 in the morning with chest pains. When I was looking up the closest hospital I saw that this place was less than a mile from our hotel. I noticed it had 2.5 stars and became very nervous. …
I have never had a problem with the physicians or nurses at this hospital. But the ladies behind the desk once u go thru the double doors in the ER have got to be one of the rudest staff I have ever met. Went in with my pregnant girlfriend, …
My husband had an accident that required some staples in his head, CT scans, and some other minor checks to see if he was okay. When I say they took AMAZING care of him, that’s an understatement. He was in and out with discharge papers within 2 and 1/2 hours. I am so thankful for the team at St Francis Bartlett’s ER.
I went to the ED on yesterday with 102.1 temp, swollen and painful wrist and ankle.. My wrist and hand were red and hot to touch. I was triaged by a PA who extremely pleasant and competent. She order blood work as she thought it problem …
Some of these doctors don’t need to work here. I’m a parapelegic. The doctor tells me he’s not doing anything for me that I can get done at my primary care. Well I think that everyone in the hospital has a primary care doctor. So that means …
A lackadaisical, ghetto hospital. No response from the nurse call for fall risk patients, exit room to find nurses and orderlies clustered around the station, they look at me like I’m crazy when I inform them a patient needs assistance. …
If I could rate without any stars that’s what the er would get. Terrible ! Went with pneumonia and dehydration and was treated after 2 drunks and daily or weekly visitors. More of a night club experience than an emergency room with …
Used the online appointment scheduler which was supposed to save time and allow me to wait at home. I waited at home showed up in great pain and the scheduled time and so far have waited 5 hrs. About ready to pass out but afraid if I miss when they call my name I’ll wake up in the morning where I fall. No compassion for the patients.
Worst hospital ever! Not only were their patients all lined up in the hallways on gurneys (which staff said was completely normal SOP) but the doctors were rude and I never actually even seen the ER doc, he sent in a nurse practitioner …
This place is ridiculous. Had to call an ambulance on my mother. She is on oxygen and was having a hard time breathing. They took her to this sorry excuse for a hostpital and they sent her home after 3 hours. The very next night, same …
This hospital is so dirty! The lobby is disgusting, the bathroom is disgusting! The first pod in triage room has blood splatter all on the walls, on the chair! Dirty alcohol pads are everywhere. No one is cleaning at all especially wit Covid going on this is ridiculous!
ER visit last night, I’ll start with the positive first. Bennett and Chainese, thank you for your Kindness, Pt. Care and Professionalism! Keep doing that. I don’t know my nurses name because he never gave it to me. He never checked on me and the call button was on a wall and wasn’t even in reach.
St. Francis Bartlett has been there for my family and I several times over the last 9 years. This last time was 2/13/2019 and I cannot speak highly enough of our treatment. First of all they were packed wall to wall, and still took care of …
I went there in March to get a HIDA scan done. I had to wait an hour before I got back to the radiology department which was bad and why I had to knock off a star. The …
I took my hubby to the ER for severe abdominal pain at 9:00 pm. We had to first, stand at a checkpoint and wait to be asked to approach the desk. He could barely stand, but made his way to the desk with my assistance, as he was waved at to …
While mom, at age 88, was misdiagnosed with a broken femur. And spent 2 months in rehab due to the misdiagnoses. I was parked in their parking lot. Their security slept while my truck was broken into & my two 9mm handguns were stolen. Make …
What excellent care my grandfather received. He was definitely made to feel his was Dr. Bah’s priority in the ER. Also his nurses Brooke and Tasha took great care of him. They also took the time to comfort my grandmother. My grandfather …
I called the operator because I had some problems with a prescription. She asked me if I remembered what floor the patient was in and I told her I didn’t know because I wasn’t allowed to go with the patient. She proceeded to tell me well I …
My mom came in with extreme back pain to the point her legs were going numb and she was feeling very nauseous. Waited in the waiting room for 3 and a half hours. Once we finally got back to a room waited another 3 hours to get pain meds. …
No pain management no communication about my medical status and test on top of server painful area on my body and staff waiting 1 hour to triage plus. Had to call for house supervisor 3 times which never came. Im so not happy with the treatment im receiveing right now at this moment
My daughter was in two weeks ago with severe stomach pain and vomiting. I knew right away that it was most likely appendicitis. When we finally were able to get into see the triage nurse she told me that it was probably Covid! Then a doctor …
This hospital is a scam. Had an incident in October 2020 & charged my insurance ~$8,000 for no treatment. Doctor wanted an additional $1500 for seeing me ONLY 3 minutes. I bet they reported to the state that I had Covid for money. I never had Covid at all. Take care of yourself if you are dehydrated at work.
Nurses I had were nice…. doctor’s didn’t seem to give a care. One spent more time trying to flirt with a family member than trying to find out what was going on with me. This same doctor then , without extensive lab work or testing tried …
Our experience began on July 5th with a trip to the emergency. From the time we got there dr Cooley and the the staff was praying for us because of the severity of the situation. My wife had pre eclampsia and had a seizure making blood …
Took my husband to SFHB two days ago. The ED staff was great!! Thank you Dr.Criner. My husband mentioned that the Radiology team
was very nice and efficient. We came back today for an endoscopy. The care was …
Usually we have pleasant/okay experiences here but just last night alone was bad enough to be done with this place. Pregnant wife bleeding, waited an hour to have an ultrasound, waited 2 more hours before anyone called her back from the …
My fiancé was here 2 weeks ago in labor and delivery! We both had a WONDERFUL experience! The nurses were amazing and took care of every need and concern we had! We couldn’t have had a better experience anywhere else! And we would highly recommend this hospital! Absolutely amazing!
This hospital is a joke!! My mom and I came here after we were involved in a car accident. (It was the closest hospital.) The doctor came in saw both of us before we had any vitals even taken. He spent a few minutes with each of us and …
If I could rate anything less than one I would!
I had surgery Dec 2016 and prior to that I assumed the interaction with the staff was my nervousness…until I had to speak to Billing. Absolutely NO ONE knows …
The first time I visited this hospital I was sure my knee was broken. The attending nurse said it was just sprained and I would be out of there soon. After x-rays my knee had two broken bones out of three. The nurse was very surprised …
Had to take my 3 year old daughter here after she fell and busted open about a half inch gash on her face right next to her eye. When we arrived at the ER we were sent straight back, ZERO wait time. They were extremely good with my young …
Had a great experience yesterday with my child. They were quick to get us a bed and really helped my child feel comfortable. The staff was really nice. Everything they were doing was explained to us. Radiology even showed my kiddo his x-rays.. he thought that was the cat’s pajamas. Thanks for another great visit, St. Francis!
Been here 5 hours Haven’t seen a doctor, nurse said he ordered meds for take home but haven’t even been told what’s wrong or being treated! Asked for pain meds 4 times and keep being ignored. Doctor isn’t doing his job and nurse said he was …
I brought my 70 age old mother to the emergency room on 20 February at 6PM, after get a online check-in. The man at the desk told me online check-in did not matter, although right beside the desk was a huge sign for it. When my mother was …
I was in and out literally less than a hour. I was so impressed
My husband and I are so happy with our experience at St. Francis! The Labor and Delivery nurses and staff are incredibly knowledgeable, supportive, and caring. I had the BEST birth experience here from start to finish! We were in the …
My friend hurt herself and we took her to the ER on a Saturday night. There was only one doctor working! She needed stitches which took five hours to get done after checking in. Despite knowing she was intoxicated when she checked in, the …
Update I did talk to some who acted like they really didn’t care. They said they would call me back by the 12th it’s now the 18th no call back. Some of the doctors need to go back to school. When the patient tells them they have medical …
One of the cafeteria workers ( Trina) was very rude. Instead informing me of how their ordering system goes, she gets an attitude. So I assume she’s going to take my order……..NOPE, she starting joking and laughing with a coworker like I …
Took girlfiend into ER 3-1-2020 for vomiting, stomach pain, numbness in limbs, and dizziness. We told them up front of her Multiple heath issues and that she felt like she was about to have a seizer on top of it all. Waited for 30 to 45 …
Absolutely worst ER I have ever been to in my life. And I grew going to a bandaid hospital! I went in because my tongue is swollen. They took my blood pressure and ask if I had someone with me because my blood pressure was dangerous high. …
Came in the first time with Covid and sat in the waiting area for 8 hours. Ridiculous!! When they saw me they forgot to give me my shot and medications. I had to remind them. …
If you have five minutes left to live and St. Francis is the closest hospital to you, I’d take the risk and go somewhere else. My mother went here in devastating pain and she would have been treated better in a prison hospital. It’s …
The front desk attendants were rude and very inattentive and did not let you know what to do. The only positive was the emt students. The nurse practitioner barely cared and didn’t even see. To worried. The waiting area had popcorn and …
Nursing staff needs more training on the use of some of the orthopedic equipment. better time management skills (failing to administer pain medications to post-op patients on a schedule q 4 hrs or q 6 hrs), which although they are order …
Worst hospital experience ever! Moved from one waiting room to another and left for hours. They have read 2 patients results in the hallway where we heard the whole thing! HIPPA Viloation! Then I asked for my results and was met with …
Horrible experience. Arrived in ER at noon By 2:00 pm had an x-ray that determined admission to the hospital. Was told that they would have a shift change at 3:00 and then we could get a room! Amazing disrespect! Was finally taken to a room …
My wife came in with a nose bleed we couldn’t stop and the girl at the desk could’ve cared less.My wife got more nelp from the people waiting then she did from the staff. This hospitsl stinks and I’ll do my best not to return.
Absolutely disatisfied. They service is a disaster !!
I gad to wait 4 hours as I had fever. Looks like all those people did not wanted to work. You would see a group of young people talking about fashion amf were …
If I could give less than 1 star I would. Worst ER experience ever. I took my teenage son in with violent vomiting fever headache. He was triaged and then we sat in the waiting room for almost 4 hours with no communication from anyone. the …
The cardiac unit daytime staff on 11/19/18 was wonderful. Only problem was they didn’t put in system I was vegetarian. Was served meatloaf for dinner (11/19/18) and breakfast sausage (11/20/19) the food service lady remembered I mentioned …
Spent several hours in the emergency room today until the evening. Not one time did I see house keeping come into the area to disinfect anything. There were Covid positive patients walking around touching the door handles, vending machines …
In case the staff ends up reading this, this incident occurred on 02-26-2020 between 2:30 pm(approx.) and 4:00pm when we left. I promise you they’ll remember the girl demanding her IV be removed “within the next 2 minutes” …
I am a patient now. This place is HORRIBLE. I ve been without my home meds for 3 days now. The nurse on swing shift was a mean, hateful, unprofessional young lady. The lady who answer calls ( call center), was so unprofessional and ghetto. …
The nurses, CNA’s and support staff were fantastic. It was my first hospital stay ever and the care I received was outstanding. The so called case managers, who are responsible for after release therapy and treatment are less than …
My story is far from a success story. I had the worst experience in my life at this ER. I came in to having sever pain and numbness from my hips down. I had a nerve block four days prior and was told by my doctor to go to the closest ER. …
I’m not sure if these people want to work or are being paid extra for coming in. I’m used to getting rude behavior coming here but today was a bit much. From the check in to come in the ER to the rude male RN at the front desk chiming in on …
My mom was taken in unresponsive 2 weeks ago. The ER was wonderful with her and us (family).
We eventually were admitted and the floor staff was wonderful as well. …
This is by far the worst service that I’ve received in a medical center during my 29 years of existence! As I am currently typing this at 5:17am when I have been here since 1:00 am and I can honestly say that I may have seen only 4 patients …
The absolute WORST hospital you can go to. They don’t care about how youre feeling nor do they care about your Emergency. there were people in the front that got taken back to a room while i got transportated by the ambulance. got super …
I fell leaving work yesterday evening. I went to the ED due to extreme arm pain to be sure I had not broken anything. I arrived to a very pleasant PA representative and RN in the ED who registered me quickly. I was immediately taken to …
I went into the emergency room and I received immediate attention. The ER dr checked me over and saw I needed to stay. I was in my room in 30-45 minutes. They made all of their tests and diagnosed me within a few hours. Then they properly …
I have nothing but praise to sing about my recent experience in the Outpatient Surgery Dept. at St. Francis – Bartlett. I had excellent care beginning with the registration and blood work, etc. the day before, right up to my departure. …
Well I’m not going to complain about the wait because I belive that they where busy! It’s the first time I go to the emergency room and walk out with no answer! And see the “Doctor” for 5 minutes so I can walk out with a prescription that …
Scheduled surgery at 6:30am. Patient does not go to surgery until 10:04am. 1:04pm, still waiting… The ER visit last week only latest 4 hours. “Scheduled” surgery is going in 7 hours. Not good
If you want to die or suffer, this is your hospital. Poorly run. Young, inexperienced doctors. Nobody’s in a hurry. Nobody wants to be responsible. …
My husband had a major heart attack a few years back. Dr. Muhammed Janjua was terrific, saved his life with emergency stent surgery. Excellent doctor.
That was the END of “terrific”. …
I went to ER for breathing issues and knee swelling! It was very busy and I was the last one to be seen. I get in the back and everyone is so nice, got X-rays and waited and waited and waited. I finally had to ask what was going on and the …
I would not recommend this hospital to anyone unless you had no other options. They are not at all on par with the level of care and service avaliable at Methodist-Le Bonheur or Baptist Memorial Healthcare. My elderly, vulnerable, and …
The worst ER visit I have ever had. Where to begin.
We arrived around 11 pm. They took me back to get blood and the RN at one point used his teeth to open a syringe package. Then, I was asked to use the public …
Was my first time at Saint Francis, the staff was kind and caring and very attentive, I had some the best nurses around Carolyn, Venita and Kylie. My team in cardiology was awesome Dr.kurban i wouldn’t trade him for the world, Anesthesia …
If i could rate this hospital negative stars i would rate a -3. I have been coming to st Francis Bartlett for the past month due to heart problems they had to put stints in my heart as well as I had to come back the following week due to my …
If I could give it zero stars, I would do so. This is the worse hospital. They kept sending my grandfather home after he had a fluid build up on over 100 pounds. Therefore I moved him to Baptist Memorial where the doctors and nurses …
Dr Cardenas did my surgery there a week ago. I read reviews the night before but after thinking about it a second, I knew Dr Cardenas would not do surgeries there if it wasn’t ok. …
This place sent my grandmother home WITH CANCER after having her there for her a week for testing. How do you miss that?!?? She was hospitalized around the same time last year with similar symptoms at St. Francis Bartlett, but they released …
Top 3 Things to Know:
Going to the hospital is always unplanned. 3 things that will help. …
If you care about your loved ones, DO NOT send them to St. Francis Hospital Bartlett. My mother was hospitalized April 7th, as she was having blood clots and needed to find out why. Of course, we couldn’t visit her due to Covid …
Sadly not much has changed there in the last 10 years. They released my mother in law while she was throwing up in their wheel chair!!! which was the reason that we took her in (85 years old and on dialysis). They have just now leased my …
I was very disappointed in the way I was treated while in the hospital or should I say LACK of treatment. I had many tests. My cardiologist was called in because I requested he see the results too. When he looked over my tests he told me …
My wife was having stomach pains. We went to St. Francis emergency room to have her check out. She was seen right away. Everyone was very kind and helpful. Turns out she had to have her appendix removed. It was taken care of that …
I was very skeptical about having surgery here because of all the negative reviews. My experience was a very good one. From the time I walked in there yesterday morning until I was wheeled out yesterday evening the staff took very good care …
I am only giving a 5 star rating for labor & delivery. If I could, I would give a -10 for the ER side. The woman at the front desk is rude & horrible.. I would go so far as to say she is basically heartless. The wait times have been …
Went to ER for Sob 2am 10/25/20. The Covid-19 screening young lady was wearing a sleeping bonnet on her head while working and seemed nonchalant. The check-in young lady with the short dreaded hair style was not pleasant and had no sense of …
Waited for almost 7 hours last night in the waiting room but certain individuals would come in and be seen within 5 minutes. I don’t believe that this hospital is biased but when it comes to service black people had to wait extended amount …
I took my pregnant sister to the ER she had previously been there due to a car accident three days prior and came back due to chest pains and a severe headache. She spoke the ER physician and he literally did not take her concerns …
After 1am is f the patient, why
St. Francis is the the NEW MED DOWNTOWN, my experiences are gross so numerous , im gonna simply round it up an say without crying , ” scarcity an shortage can either challenge you too be better or reveal the worst”. I can honestly say that …
St. Francis Labor and Delivery is absolutely amazing! Words can’t even describe the gratitude we have for these ladies. I gave birth to my daughter 2 months ago. From the time I got there they were very attentive and caring. This was my …
Of course I had issues, it’s SFB, but I’ve been to Baptist and it’s not perfect either. I was able to talk to Administration and address my issues and felt they heard my complaints and addressed my concerns, I would never have had that …
ZERO STARS IF IT WERE POSSIBLE!!! I came to the ER after severe upper stomach, side, and back pain. I continued to explain to the provider and nurse despite receiving a “GI cocktail” that was suppose to numb my stomach I still felt severe …
This has been horrible experience my wife came in pregnant with extreme pain we have been waiting for almost 2 hours she has been throwing up and her stomach is in so much pain the employees here act nice but they sure don’t care about …
This is the WORST hospital I’ve ever been to in my life. Please check with your insurance and go anywhere but here!!!! You seriously will probably die before they do anything. I saw a man extremely distressed because he thought he was …
My fiancé has a history of chronic kidney stones. He was in the process of passing one. He was in extreme pain and very nauceous. I called his urologist which works next door to this ER and he suggested I take him in to get checked out and …
Absolutely, hands down, the WORST ER I have ever seen. Was transferred from another ER to see a specific doctor and to be admitted, and I have been waiting in the waiting room UNSEEN for over 6 hours now. Been told not to eat or drink for over 14 hours now. Inhumane.
I went in with a kidney stone and horrible pain. Only waited 10 minutes, got treated, got meds and was done in less than a couple hours. My nurse super sweet and pretty too!
This place kills people. I went in with excruciating pain and everyone was incredibly rude. The doctors never gave me medicine, or even a bed! They kept making me go back and SIT in the WAITING ROOM. My boyfriend asked if I could at least …
The nursing staff, X-ray staff and the excellent staff that takes the patient to different departments are outstanding. However some of the lab techs need further training ASAP. I told a lab tech to stop drawing my blood because of extreme pain and she refused to stop even with my begging and crying. I WILL NOT GO BACK TO THAT HOSPITAL.
Don’t have enough time or space to tell everyone how bad the ER is on somedays. Nurse taking blood on 12-15 was very rude. She put the needle in my arm like digging a ditch. And it hurt so i jumped and accidentlly hit her. She looked at me …
Worst hospital I’ve ever been to. The lobby and bathrooms are filthy. The people waiting to be treated are rowdy an inconsiderate of others. Loud people in the ER should be removed, playing music on their phones in the middle of the …
Some of the staff are lazy. Never return to the room or drag their feet, after saying they will be right back. Case manager, Kelly, lack knowledge of some of her job duties. She didn’t know how to arrange my transportation through insurance …
In the over ten years I’ve never been sent home after being seen in the er always been admitted, until i came to this joke of a hospital.
I wouldn’t send my dog here. …
DON’T GO, especially if Jeff Bartholomew & Daniel Hawkins are in the ER room. These 2 people are by far the most unprofessional, rude & uncaring medical people I have ever dealt with. Please save yourself some time. Go somewhere else. They dgaf!!!!!!
On Saturday 7/24/21, mother in law, 93, fell & broke her hip. Was transported to a local hospital where her injuries were confirmed. Arrangements were made for an ortho referral at St. Francis Bartlett. Ortho was pushing to have her hip …
I went in last week for a procedure in day surgery and the nurses and doctor took amazing care of me. The nurse followed up with me after the procedure and made sure I was comfortable and taken care of before during and after my visit.
I went to St Francis Bartlett because I was having extreme pain in my abdomen. When I arrived the nurses acted like I was an inconvenience to them. I told them I had left another hospital that had an 8 hour wait and the nurse told me, …
We have been in the ER department 5 hours for critical labs. We were never seen!! Horrible and unprofessional!!!
My son was in a car accident, and we went in to get checked out and knew we’d be waiting a long time on a Friday night. After 4 hours, we decided to leave and visit his primary dr the next day. Luckily, Dr. Joslynn James was there and heard …
My experience at St Francise Hospital was horrible the moment I got there around 4 pm with chest pain and I didn’t get admitted until after midnight. That morning I had a lung biopsy and they drained fluid from my lungs. The next morning I …
The worst hospital I have ever gone to! I was taken In by ambulance with high blood pressure, chest pain,shortness of breath, headache etc. The paramedics gave me the best care and was so kind. The hospital staff was horrible! I left …
This hospital killed my mother. The doctor even stated to my sister and myself “we caused this” before my mom coded and ended up dying. For the rest of my life I will live with the regret that she was taken here because it was the closest …
It really bothers me how they ask your name, social security number, date of birth and phone number OUT LOUD at the Emergency Room check-in desk. Why dont they have a sheet to fill out like other hospitals? I wonder how many peoples …
ED staff nurse (can’t tell you her name since it was turned around. I doubt it’s a coincidence. Caucasian, brown hair and heavier set) was extremely rude, biased and just completely unconcerned. I watched her interactions with other …
My wife and I went there and went to triage pretty quickly. Overall we were in the lobby for over 7 hours the last 2.5 hours were waiting to be discharged and she had an blood draw needle in her arm the entire time. Eventually after asking …
I came in this hospital with a broken shattered wrist and the bone under about to protrude through my skin. They were very rude. The attractive blonde that was there last Sunday was really mean to me and I did not get an iv or anything for …
I waited 4 hours to get vitals taken and another 5 hours to be seen. By the time I was seen I was in so much pain I was begging for Tylenol. I got to the hospital for my appointment at 1700 I left at 0300. It was terrible. I watch people …
Been in the Er since 7pm my friend had chest pains and leg pain they took xray return to lobby and been here every since and it’s now 2am this is ridiculous and the nurse had the nerve to have an attitude saying she tired of all these critical patients
I went into the ER strictly for a covid test because everyone else was closed at that hour. They stuck a swab up my nose four times. Three days later, I still hadn’t received a call regarding my results so I called them. I was told that a …
My partners mother passed away from medical neglect. Because of a lack of health insurance, the medical staff tried to rush and convince her to go home when she needed to stay admitted. She died 3 days later. …
By far the worst hospital to ever be opened. I wouldn’t suggest this hospital to my worst enemy. They don’t help with anything they just throw meds at you and send you on the way and the meds never seem to work! They are lazy and nasty!
Went to ER and was admitted that’s when things went south quick. Transportation to a room arrived and took us to wrong room. Patient was told he would pass due to age and injuries. Then just as the family had adjusted/accepted the facts …
Monique was my nurse and she went over and beyond her job title. She truly cared for me as a patient and A REAL PERSON. She should have the biggest raise for the hours and dedication she puts towards her profession. They were so personal …
My stepdad is in ICU and the staff is wonderful and so caring. God bless each and everyone of you for everything you do.
Overall my hospital stay was good. Some of the staff are not very friendly. But I did receive good healthcare.
The most dirtiest hospital I’ve ever been to the emergency room had trash all over the floor the rooms where dirty stains on the sheets didn’t have extra sheets for cold patients very long wait times I’m 30 weeks pregnant and waited 4 hours …
Worst experience ever, the only good thing was the student nurse Emma and CT Tech Mike. I was sent home with a bp of 152/98 I received no fluids or anything. I have heart issues and seizures but I went in because the entire left side and my …
Came with my husband for an OJI and experienced rudeness from the First Lady at the front desk, to triage and all the way down for his care. I can’t imagine how stressful working in a hospital is, but compassion and kindness sure could go a long way!
My husband received great care in ER for pneumonia. His nurse Leatrice Winstead RN was a great help, all thumbs up.
Kudos to Saint Frances Hospital Bartlett! Friday May 27th, flew into Nashville from North Carolina to visit a friend. Needless to say, I was NOT expecting to visit an emergency department but a kidney stone said otherwise. Everyone from …
In my opinion, this hospital is one of the worst. My sister went through the ER for breathing problems, she was admitted. Six days later, they were going to send her home, the doctor ordered a last minute test, they forcibly held her down …
Do not come to this emergency room! I should’ve know something was wrong with a empty waiting room. I just assumed they were quick about taking care of the patients. Came in with a A-Fib problem this morning, they I did get into a room …
I was almost really shocked to log on and, see that this hospital had such a low overall rating. Mainly because, our visit today consisted of nothing but, being met with sweet and very professional , professionals! My husband was scheduled …
I sat in the waiting room in pain for over five hours. From the time I stepped in I heard nurses complaining about not doing jobs above their pay grade and patients correcting them. Very unprofessional staff and will not come back.
I called about help with pediatric care clinic and realized I called the Bartlett area. The operator was getting nasty and hung up in my face. This is not the only time that same lady done this I called last year twice before that sorry piece of troll was nasty. She needs to be fired.
My wife was to have a outpatient at 7:00am got there at 6:00am as requested. At 4:30 pm we are still were. SHE HAD NOTHING TO EAT OR DRINK IN 16 1/2 HOURS. The staff think it is something to joke about!
The initial triage team was so kind & professional. Kate & Emma were so patient & explained every step of the process until we moved to treatment room. Very efficient staff!
The worst hospital I have ever been to. I went in extremely dehydrated needing an iv with fluids, they wrote me a prescription for Tylenol and rushed me out. The male doctor with tattoos was also very racist because of my head scarf. When …
I was withheld care for hours from a nurse. She had an attitude and not only did she continue to skip over me in Fast Track but withheld meds and left me in pain. When the doctor came back to began cutting he even assumed I had already had …
The black nurse yelled at me Infront of two colleagues and a paitient that needed help in a wheel chair . She got mad because she couldn’t smoke a cigarette. Also stating she is the worst person I could’ve ever meet. I never said anything …
I have been in this ER since 7 pm and at 11:30 pm I finally decided to see if they forgot about me, in fact they said they called my name at 8:30 pm but I was sitting here the entire time with no one calling my name. Only time I left the …
Well about all I can say is the staff seemed to be enjoying themselves but not a single other person or persons. The absolute worst service ever. Do yourself a favor drive to the next hospital!!! Floors and walls dirty!!! Holes in the …
Would not recommend this hospital! Brought my boyfriend in at around 1:50 A.M. due to him having some chest pain, shortness of breath, and wheezing. They were relatively quick getting us back at first, however the experience was down hill …
My son was very ill running very high fevers ,when we took him to the emergency room his fever was 105 for 4 days. In the emergency room they did a covid test(negative) and said that whatever he had going on was viral and just to keep …
The ER waiting room was filthy. The floor was unswept, and there was trash around the windows. The bathrooms were also filthy. Why don’t they wipe the seats and bed rails down anymore between patients? I was totally shocked and disappointed.