Delta Airlines SkyMiles Card

Delta Air Lines, Inc.

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Delta Airlines SkyMiles Card Reviews ( 162 )

  1. (Translated by Google) There is a typo in JC, the airport new city near Incheon International Airport in Korea, where Delta Air Lines is written as Dalta Air!!! …

  2. (Translated by Google) Horrible airline …… I do not recommend it to anyone. They change the flights they leave you thrown in the airport for a day without solution ….. the worst airline …

  3. (Translated by Google) Favorite airline. Always comfortable, always polite. Always delicious !!! You are the best. It’s only a pity they stopped flying from Russia .. I hope this is temporary and you will return. ☺ …

  4. (Translated by Google) Late at night, I confirmed on the monitor that the flight was suddenly canceled. The Delta Air Lines information desk said that it was work time and conversation was impossible. People who couldn’t board were gathered …

  5. (Translated by Google) Our flights booked in January (for two adults and two children from Nuremberg to Miami and back in October) have been canceled due to Covid-19. They were already canceled in July. To date we have not received our …

  6. (Translated by Google) It is not comparable to Delta selected premium Noop Economy, but it is good value for money compared to general economy. The flight attendant was also not perfect like a flight attendant in the Americas, but it was at …

  7. 1/27/23- Birdie and Jasmine were amazing on the first delta leg from Vegas to Atlanta. They provided top tier 5 star service. They were professional, provided exceptional service and represented Delta core values. They were the first flight …

  8. So far I have been waiting on the phone for 3 hours, and waiting for a text for over 2 hours….. This is horrible! Totally disatisfied…… Get more employees or something, this is unacceptable!

  9. Rude staff. Manager who said her name was Abby Lewis was unhelpful and very rude. Won’t be flying delta unless they reply to my email to Victoria. Hope the Delta higher ups respond to email complaints.

  10. I would have liked to be notified otherwise than intercom. I missed my flight due to some random gate change and I wish i could have got an email via internet just like how they want everything else to happen…

  11. We had an excellent vacation. Delta made it even better by recognizing retired military and allowing us to board early in the boarding process. Thanks Delta!

  12. Terrible customer service. Trying to reach out to representatives on the phone is a joke. Automated system says 10-15 mins and end up waiting for an hour and just give up. Their online chat is also a waste of time. Been pressing “A” for need assistance for almost the entire day and no one got to me. Terrible

  13. Strange that delta won’t reserve the baggage space for premium economy when their competitors consistently do so. Unfortunate strategic decision at a time that they’re trying to boost their business traveler revenue.

  14. Overpriced – a round trip from Detroit to Dallas should not be more than $300. A friend regularly flies with RyanAir from Frankfurt to Spain, paying between 50 and 110 Euros. This confirms that Delta and other major US airlines (AA) overcharge (more than double !!)

  15. It’s hard to beat Delta. They are the preferred choice when flying for business or pleasure. The in-flight entertainment is good and the snacks are worth it. The planes are nice and the staff is always helpful.

  16. This time my experience with Delta flying from Atlanta to ORD was good. Both ground and in-plane staff cool. Check-in was handled promptly. Flight took off and landed on time. Will fly again.

  17. When I first started flying delta was one of the best but now their customer service is terrible. I will never fly delta again do to their poor customer service.

  18. Delta’s customer service is the worst in any industry I have been dealing with. No way to get a hold of a representative on the phone, the virtual assistant on the app is useless, only gives generic information, the messaging feature on the website does not work, website inneficient.

  19. Minus D for Delta – very bad customer help.
    Delta has hired the absolute lowest paid, least trained, and least capable support staff to help passengers at the airport. …

  20. Unbelievable bad flight experience!
    Flew from key west to Atlanta with no seat belt.
    Asked attendant Susan politely for an extender she says “no problem”. …

  21. Last week we were to ATL from BUF by DL 1990 which delayed for 115 mts appxly. With group of infant aged ladies had worst experience for the interrupted connecting flight to JAN. Contrary to BUF delta staff’s assuring that at 11 pm the …

  22. This place was so cool! I’d recommend it for anyone who’s interested about Delta and their history. What’s really cool is how they took a cooper and decorated it with Delta “aesthetics” and made it look like a Delta plane, but it was really …

  23. What has happened to this once fine airline? There is now no way to get thru to speak to a human by phone (even after 3houes+ on hold!) and they don’t respond to their messaging link on their app.

  24. Although she will probably never see this I did want to take a moment to share a great experience I had with Ms. Rita at 4:15 ATL gate B24. By all fault of my own I messed up my flight. Instead of being short like some attendants, Ms. Rita …

  25. Years of positive Delta experience has been undone recently.
    We were flying to Colorado to bike and purchased tickets in June. We had assumed that we would ship our bikes but double checked Delta’s bike policy on their …

  26. The government needs to step in and create more competition in the airline industry. Then they might let you actually speak to a human being without waiting an hour in the phone. I can’t even find where to message with a rep. …

  27. I used to be a die-hard Delta fan. Traveling with large groups all over the world, Delta always took care of us. Unfortunately, like most companies this day and age, customer service does not matter to them any more. I currently have over …

  28. I have bought a ticket from KLM (Delta) then they gave it to a subcontractor carrier. Now as the flight was late and I have lost money they are telling me to go to talk to the subcontractor to get your money. And guess how they call their …

  29. Have been a loyal customer of Delta for years, but will cut ties after a trip to Europe scheduled for next month. Just prior to a trip to Colorado this month we decided to ship our bikes with Bike Flights, an incredible and inexpensive …

  30. Returned from a month military deployment overseas, Delta lost my bags in Atlanta, can’t ever get anyone on the phone to help look for my bags, called corporate and they said nothing can be done and suggested to wait and hope my bags show up.

  31. Great Airline to fly! Sky Miles that never expire! Reasonable fares and nice snacks! A variety of aircraft from the CRJ200, MD-88, A319, B777, etc. Nice staff! Lots of destinations! Keep it up y’all!

  32. Truly one of only 3 US airlines that cares about its customers. Continuing to limit plane capacity and to require face masks onboard. We appreciate the hardship all this creates for all Delta employees and we thank them. On another note, …

  33. A once great airline is now the worst in the industry. Employees are old and angry. First class service is pathetic at best. Delta lounges have gone downhill and are not worth the visit and the overall quality of the food and flight …

  34. A couple of my checked luggage from San Francisco to Paris via Atlanta did not arrive with me, despite the fact we check them a couple hour before departure. They were eventually delivered 35 hours later after numerous calls to track them …

  35. They left me stranded in a city that I don’t live in in the middle of the night with only one employee assisting over 100 stranded customers. And a rude unhelpful employee at that. One person had a seizure while waiting and took 20 minutes to get medical attention!!!

  36. We booked a Delta flight for our wedding trip. When we confirmed our tickets we were given an option to upgrade our seats which included 1 free checked bag for 168$ for two seat upgrades, so I opted for it. As soon as I clicked on the …

  37. This was a long haul, overnight, overseas flight as part of a tour. Arrangements for this flight were made by the tour company and I had no control over the flight choice, the times, and seating choices. Choices were made by cost factors, …

  38. Terrible experience. Booked 2 flights, 1 with Delta, 1 with Southwest using miles for an award ticket. Trip needed to be canceled over a month in advance. Called Southwest, no problem all miles were re-deposited in the account and taxes …

  39. So had a terrible experience during a flight Delta Air Lines had to cancel a part of my flight. It was due to weather. So that I can respect. The complete lack of service I received while running around the Atlanta Airport is what bothers …

  40. I have usually not had a problem with Delta, however, my latest endeavor was not a pleasant one. The lady that was boarding us, was very rude. I purchased a few items for my kids from the gift shop there and she was telling me, consolidate …

  41. Their customer service department is extraordinarily difficult to reach. Almost every attempt to contact them has been met with being directed to their website that has not served my needs. When I FINALLY managed to reach a live person, …

  42. I bought a ticket to Honduras for a church mission trip and a week later found out that I am pregnant and unable to travel to the area of the country we were going. Delta refuses to refund my ticket because I didn’t purchase an extra …

  43. Worst customer service !!!! I booked the flight and it has been change. I totally understand but when I checked on the delta.com website again . My flight show on the website with the higher price!!!! You cancel me because you need more …

  44. Wish I could give a 5 star review because most everything about my recent interaction with Delta was great. I took a flight from Denver to Atlanta, then Atlanta to Orlando and back. I flew First Class (or Sky Priority) and the in flight …

  45. Always a pleasure flying with them. Can’t wait for the Mask Mandate to end. For the Customers as well as Airline Staff.
    Good to see Amenities making a return though…….

  46. As a first timer on Delta I have to say the good experience then the bad experience. It’s good that the Airline has taken all of the safety issues seriously from required face mask to social distancing between seats. We’re all happy with …

  47. Delta is been my favorite airline for a couple of years I have flight multiple times to multiple places my flight from Atlanta to Raleigh-Durham, the plane was dirty and I have never experienced this in first class. The only reason I am giving it a 3 is because the customer service was outstanding. Delta disappointed me this time.

  48. On August 17th of this year my husband and I flew from Buffalo,NY to Las Vegas, NV to visit my Dad who was placed in hospice in May of 2021. Besides our plane tickets, we had to rent both an Airbnb, and a car for the 9 day stay we …

  49. Flight over an hour late. It happens. Finally boarded. Taxied for 20+ minutes only to have the crew announce that the pilots have run out of duty time. Headed back to the gate. This shouldn’t happen. Stuck on this plane until they get a …

  50. #deltaairlines very bad customer service experience on 22nd May at Atlanta International Airport. Firstly you had only 2 people manning a checkin counter for an international flight and made parents and kids wait in line for over 1.5 hours. …

  51. Delta service at the airport is fine however the flight attendant service was a bit discriminatory with one of the attendants. It was my first time ever flying. …

  52. This is the best airline, all airlines have hiccups from time to time, but Delta can fix the problem quick. They have great customer service, there Jets are always clean, the staff is nice. And they are always on time. If you are trying to …

  53. Awful customer service. Rude staff who refuse to help or give blantly wrong answers. They delayed my flight from detroit to atlanta, where I have a connecting flight, and when I finally arrived, they cancelled my flight home trapping me in …

  54. One hour plus phone hold, Delta website has no box to enter e-credit when booking, while on phone hold the flight price increased even though I had it up on the website as a reserved seat (the site timed me out while on hold for an hour). …

  55. Don’t ever expect to speak to a live person to solve a problem with Delta. Airlines. I had to cancel a flight with them and I was sent a “Cancellation Itinerary Confirmation” email. Instead of spelling “Kenneth Fracaro” they spelled it …

  56. Possibly the worst airline in the world. Please don’t your hard earned money and use another carrier. Cancelled flight, changed seat assignments, a complete rip-off. Horrible customer support…waited over and hour on the phone and they have no answers.

  57. My companion expired on January 31 2023. I called delta on February 2 2023 to book a flight. They will not reinstate the companion ticket. It expired by one day and a half. They will not do anything. I’m done with delta. I’m going to …

  58. My own experience with Delta in general is average. Flight is on time, drink/snack is average. What I didn’t like was that cabin crews seem not interested in serving pax at all. When I entered the aircraft, the one standing next to the door seemed so bored, she didn’t even look at me, just said “welcome” in a indifferent way.

  59. The only airline I would fly. These pictures don’t do justice but next time I fly for sure I will have more. The greatest food especially if you are flying with their partner Air France. The planes are spotless. They put great emphasis …

  60. Very horrible experience flying out of Kahului to LAX on 9/11/22. Flight 448. We were forced to check in our carry on luggage (no fee). Gate attendants stated there’s no room for the overhead bins. I choose to do carry on when I fly for …

  61. Terrible telefone calls, over 2,5 hours, with 4 employees. They was fooling me. Even I had a confirmation for a refund. They try with all means to kept the money. I gave up, going now to my lawyer if they won’t respond on my Email.

  62. I think every person who considers flying in this rather nightmarish age of air travel should strongly consider the airline they are using and keep track of the different incidents of customer abuse and mistreatment. Perhaps in the modern …

  63. after my last flight I am changing my 5 Star Rating to a 3 Star.
    The only reason I give it a 3 Star and not a 2 or 1 is because of the Food, the great Onboard Service and how Mel handled my Situation. …

  64. The comfy seats are very comfy 🙂 I recommend Delta over other American Airlines. You might ask for the reasons but there are many! First of all their customer service is much better and they listen and act promptly. Second, their refund …

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Location

1030 Delta Blvd, Atlanta, GA 30354

Delta Airlines SkyMiles Card reviews