Very poor customer service. I’m continuing to try to get an issue resolved. I’ve sent the requested information four times and keep getting letters saying I never provided it. I finally asked to speak to an executive with the bank and they told me executives do not take customer calls. WOW!!!!!
I banked with Northshore bank from the age of 18 to 31. I finally left because of the constant harassment by a woman named Jeanne at the Corporate office and the outrageous overdraft fees I would get.. At time 6 or 7 $36 dollar charges a …
Im an insurance agent and Jeannie and Georgia are so rude. They wait until the last second and expect us to jump. Must lenders tell us about closing ahead of time. Not them. Then you send the documents and they need it again and again. …
Beware. The banks were once recently desperate for your coins and in some cases would pay you a small gesture amount for them. And now, the thieves (the banks) that don’t give you a damn cent in interest parking your hard earned money in …
In this day and age, what kind of financial institution doesn’t have a way to make an online payment toward principal only? Well, North Shore Bank is one of them! You can’t even make one over the phone, the only way to do it unless you live …
My wife had cancer so money became tight. We asked for a deferment on a loan for 1 month. They said sure, no problem. Than a month later we took a hit on our credit score for a late pament. We later found out Alec never filled out the …
Mariella was an amazing asset to help me change my accounts to North Shore Bank. The process of changing banks can be very stressful, but she was there through every step to answer my questions. It was a very enjoyable experience and I am very pleased to have chosen to bring my business to North Shore!
This bank is a joke and I’ll never get a loan from them again. I been trying to get my payoff from them emailed to me for two weeks now. The dealer won’t pay the payoff till I get the email. I called them 7-8 times already and each time is …
Terrible service. The business banking moves very slow and feels like a big bank. 10 layers of approvals manager is very rude, likes to hear herself talk (Margaret i believe). Would recommend an actual community bank not a US bank knock off
If I could leave a 0 star review I would, Sold a RV and bank took days…days to provide documents that loan was satisfied. Now if i paid with check I could understand, but payment was in cash. This is the worst bank I ever had to deal with. USE ANOTHER BANK!!!!
it is amazing this bank is in business. completely horrific customer service, confusing terms and very unclear account information. they have two separate places that you have to log in to view account info and pay loans.
Extremely poor online interface. Setting up “auto pay” was very confusing and frustrating. Which resulted in having to call then 3 times! in total with hold times was over 2 hrs! The only reason this is not a 1 star is because the ladies on …
I wish I could give them 0 stars but unfortunately that’s not possible. I applied to work here, and the HR Gina was very rude to me and racist. Her comments were so rude, and she was not respectful at all, she was very rude and blunt.
Useless when it comes to assistance .
The customer experience is vip.Knowledgable & Caring Financial Brand.
Rude staff plain and simple. Will happily take my money and bank elsewhere.
Not even worth a full star. Worst financial institution I’ve ever delt with. So many hidden corners and gimmicks. Beware!
Been a customer for 25 years ,edit my last review,all was addressed,it’s all good thank you nsbfsb, recommend this bank ,
Very poor customer service. I’m continuing to try to get an issue resolved. I’ve sent the requested information four times and keep getting letters saying I never provided it. I finally asked to speak to an executive with the bank and they told me executives do not take customer calls. WOW!!!!!
One star because the banking app they offer does not have live push notifications for deposits and withdrawals.
I banked with Northshore bank from the age of 18 to 31. I finally left because of the constant harassment by a woman named Jeanne at the Corporate office and the outrageous overdraft fees I would get.. At time 6 or 7 $36 dollar charges a …
Im an insurance agent and Jeannie and Georgia are so rude. They wait until the last second and expect us to jump. Must lenders tell us about closing ahead of time. Not them. Then you send the documents and they need it again and again. …
Beware. The banks were once recently desperate for your coins and in some cases would pay you a small gesture amount for them. And now, the thieves (the banks) that don’t give you a damn cent in interest parking your hard earned money in …
In this day and age, what kind of financial institution doesn’t have a way to make an online payment toward principal only? Well, North Shore Bank is one of them! You can’t even make one over the phone, the only way to do it unless you live …
My wife had cancer so money became tight. We asked for a deferment on a loan for 1 month. They said sure, no problem. Than a month later we took a hit on our credit score for a late pament. We later found out Alec never filled out the …
Mariella was an amazing asset to help me change my accounts to North Shore Bank. The process of changing banks can be very stressful, but she was there through every step to answer my questions. It was a very enjoyable experience and I am very pleased to have chosen to bring my business to North Shore!
This bank is a joke and I’ll never get a loan from them again. I been trying to get my payoff from them emailed to me for two weeks now. The dealer won’t pay the payoff till I get the email. I called them 7-8 times already and each time is …
Terrible service. The business banking moves very slow and feels like a big bank. 10 layers of approvals manager is very rude, likes to hear herself talk (Margaret i believe). Would recommend an actual community bank not a US bank knock off
If I could leave a 0 star review I would, Sold a RV and bank took days…days to provide documents that loan was satisfied. Now if i paid with check I could understand, but payment was in cash. This is the worst bank I ever had to deal with. USE ANOTHER BANK!!!!
it is amazing this bank is in business. completely horrific customer service, confusing terms and very unclear account information. they have two separate places that you have to log in to view account info and pay loans.
Extremely poor online interface. Setting up “auto pay” was very confusing and frustrating. Which resulted in having to call then 3 times! in total with hold times was over 2 hrs! The only reason this is not a 1 star is because the ladies on …
I wish I could give them 0 stars but unfortunately that’s not possible. I applied to work here, and the HR Gina was very rude to me and racist. Her comments were so rude, and she was not respectful at all, she was very rude and blunt.
Update. Finally thru to a person! D.J. was very helpful and courteous. Thats all they got going for them. …