Recology provides collection and disposal of municipal solid waste, recycling, and organics/compost to commercial and residential customers in … See more
I pay for walk in service. My schedule is every Tuesday – I called on Tuesday 1/31/2023 to report my garbage and recycle was not picked up. The representative assured me the pickup would happen later in the day or tomorrow (Wednesday) …
I wish there was an option for no stars. There has got to be a way to either reform this HORRIBLE company or find another that knows how to service the community. This company is an absolute joke.
They didn’t pick up any compost cans in my neighborhood this week. Their service is inconsistent from week to week. And, like everyone else said, the increased rates are crazy!
It is very hard to speak to a person on the phone. The only number available is always so busy that I have to wait and wait and wait. They double billed us last quarter and I can’t get a hold of anyone to get it corrected. Unfortunately this is a monopoly in SoCo.
I was on hold for an hour, finally got a human to answer only to get transferred to somebody else that hung up on me. I never get a bill, and the debris boxes aren’t free anymore!!
Canceling my service tomorrow. Trash all over my driveway and in the street. Driver was rude, acted like it was my problem. Not surprised to see all the 1 star reviews.
this review is prompted due to seeing a recology truck driving down the highway with garbage flying out of it. I dont think I have ever seen so much fly out of a garbage truck. I can’t say I understand why I needed new garbage cans, my …
Excellent customer service! Every time I’ve had a question or needed help with anything I’ve received excellent customer service. Much appreciated! 😊 …
It seems service and quality of service is determined by what mood the driver is in …dumpster is either not picked up or left in street , only occasionally it is returned to its proper place….so far this month twice no pick up , and twice dumpster is left in the street causing a road way hazard….
The bottom of the bottom. Liars. They miss collections, I call, they say they’ll collect, and don’t. The Ratto Company was so much better. These guys are cons. But they don’t care, they don’t have to–they’re the rubbish company!
my broken recycling bin has sat outside my house for 2 months….they cant seem to find the time to replace it (even tho they go by once a week). I cannot recycle and I am being billed…
What a jerk! Driver intentionally blocked us from getting past him so we had to wait for him to pick up cans from two houses. He saw us coming and could have waited 2 seconds to let us by. This was in Cotati – truck #13594. I wish I could post the photo.
Billing issues… On-line bill pay is unreliable. The beb site is hard to navigate. Customer service is weak. I was told their website does not work with Chrome…
Its heartening to know there are companies working to literally clean up the mess we’ve made of refuse by proactively developing programs that reduce waste and increase reuse.
Today I will have to call Recology Sonoma Marin, for the 5th time, for our recycling not being picked up. Very disappointing. I will be expecting a credit on my next bill since 5 missed garbage days is 1 month 1 week of service that we have paid for, but not been serviced.
Talked to three people on the phone who obviously didn’t pass the fourth grade. Just trying to set up an online account and needed a user ID number. First got told They can’t help and was sent an email with directions that weren’t even to …
This company is a joke, they took my cans when my account was in good standing….waited two weeks to get them back….they take them back the week after…..wait another week to get them back….they then drop off another set (total of 6 …
Wish there was a zero star option – trash didn’t get picked up. Can not get anyone to answer the phone – did the press 6 thing – no call back, waited on hold for 45 minutes twice with no answer- sent e-mails “for faster service” like they suggested while on terminal hold – no response to those either. And they raised our rates??
I called yesterday and stayed on hold for over 30 minutes before finally hanging up. I called again requesting auto callback (per their menu options) but it never happened. Today I called and received a message stating “the customer you’re trying to reach has not set up voice mail”. This is pathetic.
As everything in life this is a two sided coin. In rural areas like Guerneville they eventually get the job done. If your from the city you’ll hate them, if your kicked back its ok. By the way Most google reviews are BS anyway anybody who puts 5 stars on anything in America is either to PC or to slow to know.
my morning routine has been to call them in the morning to let them know they forgot to pick up our commercial containers. both refuse and recycling. it is now Monday, and i have been calling them for about 6 work-days. they finally came for the garbage, two weeks, two days late..recycling is still pending. what a joke!
Really awful company! Several times they have not picked up my recycle container. They pick up the compost and trash, but ignore the recycle. They pick up my neighbors’ recycle containers, but not mine. When I try to call, they don’t answer …
A small piece of clear plastic was hanging out of recycler bin, the trash hauler did not pick up trash. This company is horrible. Prices were raised and service diminished. What was the city of Santa Rosa thinking?
“Customer service” rep Monica is extremely rude and clearly does not like her job. The way she talks to people and answers the phone calls is unnecessary.
This is the worst company I have ever experienced in my life. We had billing issues and were told they were looking into it, then we received an even higher bill and they came onto our property and took the cans, when we asked about it the …
I have been avoiding saying anything negative because of wanting to give them the benefit of the doubt as they adapt to new area. But today, when they ignored our green bins for the second time, I’ve had it. Aren’t they supposed to be …
Twice the cost of the last service I had, good luck trying to get ahold of them you will probably be on hold for 45 minutes and i have tried three times to set up autopay and its hasn’t worked terrible customer service from this massive company
I have been calling these people for days! All I get is a fuzzy sound. I finally called Santa Rosa City Hall and they sent them an email asking them to call me. Do I think it’s going to happen? Nope.
Recology picks up the garbage and recycling weekly- so that’s a huge plus in their favor. Their customer service is slow and not always helpful- took 2 weeks to exchange a bin.
For some reason, the driver seems to get his kicks out of leaving containers in the middle of my rock filled parking strip rather than in the street like everyone else’s one the block. When I emailed them a complaint it was moved from the …
I would give them a huge ZERO. NO ONE calls you back as I’ve left two messages and emailed them and no response. They never applied my February payment and my account still says it’s due. VERY BAD CUSTOMER SERVICE.
A good bunch of people ! Always willing to provide recommendations as to how to reduce waste, what can be recycled vs composted, and doing presentations to educate and inform local organizations. Thanks.
I just called for a bulky pickup which is a service offered by Recology and they can’t pick up my item for 4 weeks – that’s pretty worthless I asked why so long and there was no acceptable reason given.
Service is so poor with this provider!!!!!
They keep increasing prices at an outrageous pace, but their service decreases in reliability. If you call, you get the rudest people on the phone. Aren’t they supposedly there to “help” you?
My trash cans are down a very narrow lane and the driver needs to back down to access the cans for me and my neighbors and I am quite impressed with their professionalism and driving skills
lady was rude when I tried being very clear on the issue I was dealing ith surrounding automatic online bill payment. Its a mess trying to navigate their online bill process as they’ve switched sites. I payed $200+ on their …
Minus 5 stars!! This is the worst garbage company ever! With the price they charge, they should be able to hire someone to answer the darn phone. They are so inconsistent with garbage pick-up. This is ridiculous.
Our green waste has been waiting for pickup for the last month. We’ve called multiple times and are told it’ll be picked up, only to literally watch them take the neighbors and not ours. Bills are up to date, so there is NO EXCUSE!
Absolutely awful. How could santa rosa make such a stupid decision? Ratto wasn’t that bad, the prices were good….maybe they needed some help from the city/county to comply with harder standards…but youre telling me that running them out …
If I could give them less I would. They gave a kick back to Santa Rosa for being awarded the contract. That’s why the rates went up. Gave me new cans, now the old ones are just sitting at the street. Santa Rosa can have them. The whole thing is ridiculous. Think about it next time you vote for city council.
Let’s see, have called and waited on the phone for about 10 hours no one answers. Called and left a number for automatic callback twice, never happened. Sent three emails about them not actually giving me a bin after they took the last one away, still haven’t gotten one and they forgot to pick up my recycling two weeks in a row.
They took my old trash cans but didn’t replace all of them. It took 4 calls and about a month to finally get them delivered and I only live a mile away from their place. Overpriced. Cans somehow end up 15yds from where I put them every …
I’m trying to pay my Recology bill; all signed up, have the app. It doesn’t tell me my amount due, doesn’t give me a way to know that! That’s seriously f’ed up! All signs are that I’m to sign up for automatic payment. As if I’m going to sign up for auto pay when I’m not even given the amount!
This place is some kind of joke. I am actually furious right now. You call and call and call but they never answer. You go in, they always make you wait even if they’re not busy. Their drivers are so lazy. They won’t pick up my compost …
Very rude customer service! Folks on the phone have no skills AT ALL. New cans were dropped off in front of the house and not where the old cans were waiting to be picked up on the sideyard street (i live on a corner). When I called asked …
No one answers in customer service? I’ve called 6 times and no one responds, I’ve also left my phone number so that someone can call me back and that never happened? Your guys broke the lid on my Grey bin and it was supposed to be replaced …
Rude. Short tempered on the phone. For the one phone call I place to them about every 2 years and for what I pay each month, I at least expect a friendly greeting. If there was another service available I’d use it.
Asked to get mattress picked up said I need account for my place I asked set up a account willing to pay all fees even if it’s dubble .yet said to much trouble to set up a account and pay dubble . Odd that they won’t set up a account becose it was to much trouble thank you for the help.
Absolutely horrible company to do business with. The rates increased and the level of service decreased. 1hr + hold times, and long lines at the office. I never thought there could be worse places than the DMV and PG and E.
I love the new focuses on educating the community to make better choices on where to put their “trash” It has made me so much better at recycling & composting. Thanks Recology!
I’m offering my own hauling and moving services. Cheap but efficient with many references. Starting at $85 plus dump fee.
Email: filthyrich9600@gmail.com
Worst customer service – don’t answer their phone, put you on hold even when they call you back! Was this the company that demanded a recount when we said we wanted the prior collection co, Waste Management? What a joke these guys are – I’m just not laughing!
They where supposed to pick recyled blue bin on thusrday or friday today is sat 7/24/21 and still no sign of any body I am paying for this services I do not get them free . So do your job!
trying to set up an automatic payment system is a bit more difficult than learning the Cyrillic.alphabet. There is NO WAY to look at one’s bill unless/until you set up account and yet they have retained my old account sign in from Ratto. …
Rates keep going up without warning. I wanted to rent a debris box and the price is outrageous! On top of that the monthly street sweeping truck doesn’t sweep anything. The truck stays in the middle of the street and does sweep anything at …
We’re now paying twice as much for an inferior product in Santa Rosa since recology showed up. The bags don’t always come out of my gray can during pick up, this was never a problem with the previous service providers gray cans.
I have appreciated Recology’s focus on wasting zero. I have experienced helpful service and focus on composting and recycling, diverting waste from our landfills. They do a great job with outreach!
We started new service. They made us wait 2 weeks to get cans which is a negative but explained they were behind due to Covid which makes sense. They were otherwise extremely customer service oriented and pleasant to work with
They have no idea when they sweep our street. They gave me Wednesday every other week. Street sweeper comes on Friday every now and then. Website says even Fridays. Both are wrong. No street sweeper has come in 4 weeks. We keep hoping. Ridiculous.
This company dropped off cans, on their own and without my request, at my house that was totally destroyed by the fire. Nothing was left but bare land for 2 or 3 blocks in every direction. How dump (dumb) can they get. …
I have contacted their office on several occasions regarding a truck that insists on blocking traffic on a narrow street (Maple) during the lunch hour. If the company were to plan better, they would not need to inconvenience residents in an already congested area by adding to it during the lunch hour. Nasty and inconsiderate.
Doesn’t use the numbers on plastic products to determine whether or not they are recyclable, nor is there any place to turn in bottles and cans for CRV.
Customer service is non existent. Takes days for them to respond to email, if at all. Had a damage complaint go completely unanswered. No voicemail option for after hours. No direct contacts listed on website. What are you hiding, recology?
Truthfully, I’ve seen a can or two missed. But otherwise they have been reliable. I’ve not seen any spilled trash.
Remarkably, a request for an extra can to help me with an extra need has always been honored. I find this a great service. Phone service and requests have always been rapid.
Absolutely HORRIBLE company to deal with. Very poor communication with billing, and they switched websites and billing periods. They don’t post a due date on their statements and tell you via recording, as you wait on hold for 30 to …
I just wanted to give a shout out to Recology Sonoma Marin. Thank you for your dedication to educating our local businesses on how to manage waste. Ambrosia Thomson was our guest speaker at our monthly meeting with local business owners and gave great tips on how to manage our waste. Very information. Thank you so much!
We’ve had a great experience with the customer service. Lead Waste Zero Specialist Emily has always been very responsive and quick to help us with our concerns.
Asked for a “brush can” since we don’t have one. To say I was greeted with rude would be an understatement. I would go with another company if given the choice. But no such luck. I hope it is delivered at some point.
The worst service in my 50+years of paying for garbage disposal!
I never know if my can will be picked up. When I call, they give me another time but it’s still arbitrary. The cans are left in the middle of the street, …
Zero stars, if I could give it. I have NEVER had such issues with “customer service” on the phone before. It’s unbelievable. I had to call a couple of times to research info about and then to order a bin rental–no big deal. (Had to call …
Consistently good service with the trash, recycle and green waste pickup. But Really Appreciate the Household Hazardous Waste Program for everything else. And Customer Service has been good with answering specific questions on how to dispose of certain items. Thanks!
Worse customer service. I have been trying to cancel my service for the past three weeks, but cannot make contact. I get stuck on hold for long periods of time. I have tried the call back feature, but either they don’t call back, and the …
Amazing service setting up a new account and also accommodating our requests promptly. Drivers are all very friendly as my son and I wave to them in our neighborhood.
Have had great experiences when interacting with customer service concerning my account. Also they were able to set up a pickup for some larger trash items right on time. Great work!
I have NEVER received a bill from them, I have called and asked them for a bill, I was told that they mailed it out. I never received it, so I called again. I was told that maybe someone is stealing it out of my mail box. (Kinda funny I get …
Ambrosia Thomson and Katie Gialketsis, Waste Zero Specialists, have been very responsive and attentive to my requests about composting at my HOA. They are both very knowledgable and caring. I am very excited to start composting at home!
Recology is wonderful to work with and has been a long supporter of Boys & Girls Clubs of Sonoma-Marin. We are so grateful for all they do for our community.
I love that we can compost all our food scraps in the green cart! I’m able to downsize to the smallest trash cart and save money. I’m very appreciative of the drivers who service my carts every single week.
Just wanted to add to the masses of upset customers with this company. I kinda can’t believe they have lasted this long with such terrible customer service. This is not a difficult business to run, but they sure make it seem that way. I …
Recology has been a wonderful and supportive business to work with for our Farmers Markets. They have been generous in providing equipment and services to make our events more sustainable. Someone is always there for you, but really they …
Many thanks to Recology Sonoma Marin for being a business supporter of Environmental Forum of Marin. In March of this year they sponsored our webinar “Full Life, Empty Trash Bin” where we discussed how and why to choose sustainable …
Recology was great to work with and very gracious in donating trash, recycling, and compost needs for our charity bike ride. They are very responsive and professional!
If I could give 0 stars I would. I don’t know why our county decided to switch to recology because it has been a mess ever since and the rates are ridiculously more expensive than the other provider who was great to work with. Customer …
Recology needs to put the customer back in customer service. I pay my bills on time and the very least I expect is for the cans I pay for to be picked up and emptied. No more, no less. When they aren’t and I call, am on hold for over an …
Ok, I have to admit I was as upset as everyone else with the terrible rate hike we all encountered when this new company took over and my experience early on was not wonderful either…. but with that said I just had an amazing experience …
Solid company committed to doing right by its customers and its employees here in Sonoma County. They aren’t perfect but who is – all and all they do a great job with stuff no one else wants. Much appreciation and respect for those out there working every day through COVID, weather, traffic and everything else!
Yep 5 Stars! You many not realize this but, Recology is heavily involved in supporting our communities. They often donate to non-profit events that contribute much needed help in both Sonoma and Marin Counties. Recology is a pleasure to …
Recology is a wonderful partner with our not-for-profit community events. They are always more than happy to donate receptacles for all of our recycling and waste needs.
The month they started serving our area they asked us to send in info for the CARE program. I got 1 month discount and then it disappeared. I was on auto pay and didn’t receive any bills. Later that year I noticed the higher charges. I …
We have worked with Recology on many occasions for our Backyard Concerts and it is always a positive experience. The service is always helpful and efficient and we look forward to working with them every year!
I appreciate that Recology supports local non-profit organizations. They sponsored our Safe Routes to School Earth Month Program Activities in 2020, and their support was critical to the success of our Nature Walk Challenge.
Recology Sonoma Marin is an amazing supporter of community events! They are always willing to donate garbage, recycling and compost carts. We could not do our events without these carts. And by donating them, helps all non-profits who put …
GO LOCAL Sonoma County is grateful to have Recology Sonoma Marin on board as an annual supporter. Their steadfast commitment to waste diversion and sustainability benefits our local communities in so many ways – keep up the good work!
Recology offers green bins to residential housing. This is huge since i am an environmentalist and strongly work to divert food waste from landfill. Rotting food waste in landfill creates the very stinky, air polluting methane gas. …
Mean, uncaring representative. I live in Sonoma County, and was just trying to find out why the trash and greenwaste bins got dumped into the same truck this week. I had read a while ago that our greenwaste was being transported to other …
Sonoma County Farm Trails has been working to make the Gravenstein Apple Fair a zero waste event for the last 5 years– with great success! Recology and Ambrosia Thomson have been generous partners in this effort, donating time and resources.
I’m a Recology customer in Rohnert Park and have always had a good experience with their services. Their online payment system is easy to use and a time saver. I have always had a good customer service.
I’ve lived in several communities and this is one of the worst garbage collection companies I’ve dealt with. They often miss the scheduled pick ups. Their phones are constantly down, and if they do answer, the individuals who are in …
I was attempting to represent my grandmother on the phone, who’s English is not very fluent, and a rude service caller told me I was not allowed to do that & my grandmother had to contact the Spanish speaking line on her own. She then, with …
We humans haven’t learned the three R’s it seems, and leave a LOT of waste that isn’t properly sorted. Recology does their best to uncover what can be recycled, despite all of us contaminating our bins. They’re also totally transparent …
I have been very happy with Recology’s service! One of the things I appreciate most is they actually do care about our environment and actually want us consumers to recycle more, waste less, re-use more. How many garbage companies DO THAT?
Really bummed. Even though I submitted my CARE discount 18 months ago, they never applied it. I’ve been paying 20% more than I should. When I submitted proof, they said they can’t backdate it more than 3 months. That’s lots of money to a single mom during a pandemic. Very bummed. Their error cost me hundreds.
I would like to thank Recology Sonoma Marin for their help over the past three years with our Spring cleanup and rebuilding projects by providing debris boxes for waste removal at Park Village in Sebastopol. This program of West County …
Have had nothing but trouble and frustration dealing with Recology for a commercial account with 15 locations. Terribly long wait times to speak with a representative via phone and mistakes and delays receiving service. Adding a service …
Recology helped me convince my apartment manager to subscribe to compost service! They were very nice with providing posters and educational materials. Really appreciate that the company has sustainability goals
Sonoma County 4-H very much appreciated Recology donating trash and recycle bins for our Chicken Que event. It was easy to arrange, everything was delivered on time, picked up on time, and it made a big difference to our non-profit to have those items donated.
I appreciate how Recology Sonoma Marin demonstrates concern for the environment, both by offering virtual conversations where people can learn more about how to reduce their waste, and also by supporting environmental organizations like …
Recology has been a fantastic partner and has supported the organization I work for to successfully roll out multiple Zero Waste projects and services. Their team genuinely cares about the community and the environment. Thank you!
We are very thankful for the donation and support that Recology gives to the Petaluma Music Festival. Recology donates trash, recycling, and compost carts and bins to the festival for FREE! Thank you so much for supporting the festival and helping us keep music in our public schools for our kids!
Recology donated the use of garbage and recycling cans as well as portable bathrooms for our neighborhood festival called WinterBlast. We are a bunch of volunteers making this happen and could not have afforded to rent these on our own. …
Recology Sonoma county handed out compost buckets and information today at the Forestville Youth Park Bbq! Ambrosia Thomson was really friendly and offered to come to my preschool to do a presentation!! Yay! My kids will love it! They …
Recology has provided good pick up service to us. Kathryn Gialketsis, Waste Zero Specialist came and gave us an excellent presentation on Composting, Trash, and Recycling. She brought us composting flyers and composting bins for our …
I would like to give a shout out to Cristina, who is one of the Zero Waste Specialists at Recology as she has been a great help to myself with some analysis that I needed for my business. Plus, when ever I have a question about waste, she …
Recology has been an amazing partner for Courthouse Square – supplying trash cans for all of the events happening Downtown (always on time to drop and pick up) and supporting the community and small businesses. The organization has been a …
Recology has been generous and supportive to FISH of Sonoma Valley by providing bins for our annual FISH Holiday Food Basket Program. Marie has been an advocate for FISH and this activity that touches 460 local families. Hat’s off to Recology for its community support.
I have been a customer of recology Sonoma Marin for years. They have always provided excellent service. I recently found out they will bring extra green waste bins so it’s easier than ever for me to compost green waste and brush from my 1.5 …
Recology Rocks! I love that they mail out helpful information on what materials are accepted and how to reduce waste. The even came out to my work to help educate employees on what materials are accepted. Recycling and composting should be …
Very grateful for this group’s dedication & service in spite of pandemic setbacks. I do not take for granted how much easier Recology makes our lives, and I echo Todd’s review below! …
I get such good service from Recology. Every time I make a request or call with a question, I get great customer service. A huge improvement over the former provider. It’s also awesome that it is an employee owned company. We need more businesses to follow that model.
Recology Sonoma services two business accounts and my home. They’re very responsive whenever I need help with anything garbage recycling or compost related. They were especially helpful in setting up a compost program for my business accounts, which lowered landfill waste by at least 50%!
I had Cristina from Recology come to our school to give a presentation to my leadership class about composting and recycling. It was a great presentation with a lot of great information. Our students used that info to do their own …
We do a Chipper Day every year to help reduce fire danger in our community. Recology donates debris boxes for the large amounts of unchippable material that our residents also want to clear from around their homes. Recology delivers the …
The lid of our well-used blue bin finally gave up the ghost. Recology said it would be replaced with a shiny, whole new blue can. It took a couple of weeks, but this was undoubtedly because of covid-related staffing shortages. I was patient …
Of the many trash and recycling companies, Recology is top notch. I live in Santa Rosa and work in the recycling industry, so I pay close attention to how a hauler is performing. As a customer of Recology I can say they have been consistent …
Been waiting for over 2 months now for a replacement of my recycle can call them every week they say its coming then they say I didnt leave the can outside til 6.00pm with is a lie I let it stay out front all night then they said they would come. But still no can its hard to move without a handle !
Recology is supportive of the community in so many ways that people don’t know about. They support non profits in the county without recognition. They have supported Artstart though donations and art commissions for the teens to create. They are a great company and so is the staff!
Recology was amazing and a true community partner when our community came together and to celebrate our graduating seniors in Rohnert Park/Cotati. They generously donated to help make sure our kids were able to have a safe and fun recognition of their hard work. Thank you Recology for your support of our youth!
Overall during the years we have been customers the service has been very good, as long as you did not need to talk to someone.
When we moved and needed to cancel service, the customer service was a bit hard …
Recology Sonoma Marin generously sponsored River Otter Ecology Project’s 2021 Splash Art, Photography, and Poetry Contest. They were a pleasure to deal with, and made it so easy. We’re so grateful to have them as supporters!
I’ve been a customer for years, never had a problem with service. Then, one morning while commuting, something came off of a Recology transfer truck going the opposite direction, and took out my windshield. The Company has completely …
Recology Sonoma Marin has supported our non profit organization for many years. They have generously donated the use of their bins when we have needed them, and they were always so courteous, professional, and seemed so eager to help out anyway they could. We so appreciate their continued support!
As a customer, I appreciate the consideration we have witnessed with our waster mgmt. truck drivers. We live in a forested area with narrow streets and some overhanging trees and the drivers are aware of the need to accommodate residents. …
Absolutely the worst service ever! It takes forever to correct a missed pick up, which happens a whole lot more than before we were saddled with Recology. Their “customer service” is non existent at worst and abysmal at best. After a …
Pathetic, corrupt biz.
Watched as driver emptyd bin, slam backs down with lid open seeing contents did not empty and drove off…gas now too pricey to retirn… who hired these guys?
My garbage didn’t get picked up today. I tried to alert them via email on their website by all our email addresses are deemed not valid so I could not send.
Recology Sonoma Marin is one of the major factors that not only helps make our event a success, but it enables us to have proceeds to donate to local youth groups each year. Recology Sonoma Marin contributes much of what the Cotati …
Recology is doing a great job! I have lived in Santa Rosa for almost ten years now, and since Recology took over from the previous operator, who had let the entire operation fall apart, I have seen a dramatic improvement in consistency of …
Our community is quite lucky to have this employee-owned waste business making a difference in our lives. I had the chance recently to chat with one of the drivers and was struck by the pride he takes in his work that allows him to build …
I am pleased to recommend the people and business that is Recology North Bay. For five years, they have worked alongside Sonoma County’s zero waste leaders with compassion, desication, and good humor as we steadily transform the ways of our …
Recology Sonoma Marin once again showed their commitment to the Sonoma Community with their annual support of Santa Rosa East-West Rotary Fundraiser. With their generous donation Shoes for Kids will have one of the best giveaways ever. Their commitment to helping is a true blessing for Sonoma County
This year Recology Sonoma Marin has been doing several things to educate the community on recycling, reducing plastic and sustainability. They have helpful brochures that explain how to sort household waste so it ends up in the proper place …
Recology has been a great help to the South Park Coalition (a group of neighbors working together to clean up our neighborhood). Recology has donated dumpsters to our neighborhood’s clean up efforts allowing us to remove tons of garbage …
Recology has made such a positive difference in our community and is a wonderful partner with Conservation Works. Since day one, they have been providing our kids and community with a sense of hope, relevance, and climate leadership. …
We used Recology Sonoma Marin for our Car Show in Santa Rosa. They were extremely helpful! Marie helped me decide how many carts we should get and what kind. They delivered them early so we could set them up. Great company to work with.
We appreciate the support that Recology Sonoma Marin gave to our organization, North Bay Jobs with Justice, during our annual fundraiser. The support allows us to organize for the rights of farmworkers during wildfires. In addition, the workers who pick up the trash and recycling at our home are always really nice and helpful.
My experience with Lisa at Recology Sonoma Marin has always been very positive. Lisa has come to the Petaluma Woman’s Club on two occasions to determine ways in which the club can establish procedures for green waste recycling and the which …
We have been so fortunate to have Recology as a partner for two of our main events including Coastal Clean Up and our Point Reyes Birding & Nature Festival. Garen’s on the ground support for our clean up efforts has brought us so much joy, …
After having a vacation home in Monte Rio for over a decade, I needed to establish regular service after moving up here full-time. Chris in customer service provided email answers quickly, with just the right amount of information and …
Recology has contracted with the City of Petaluma to sweep the streets. It is my understanding that the streets are to be cleaned every other week, especially when the leaves have dropped in the fall. Our streets have not been cleaned in …
We are very thankful for Recology’s support of our soccer tournament this past summer. They were great partners for us and were very easy to work with. We look forward to working with them again in the future. …
We don’t usually write reviews, even for services we like – but Recology responded to an issue of an receptacle that was not emptied on our pick-up day – not the end of the world – yet they responded by phone, then followed up twice with …
The Children’s Museum of Sonoma County is a nonprofit that relies on the generous donations of the businesses and members of our community. Recology donated the use of their garbage, recycling, and composting carts for our fundraising gala. …
Recology is a wonderful partner for Zero Waste Sonoma! We work on some projects together to better educate the community about what Zero Waste means and how we can all be better stewards of our environment. …
I am a customer living in unincorporated Sonoma County, and have had a great experience with Recology, from customer support to bill pay. I can see that most people writing reviews have had a negative experience, but I hope that if you’re …
Recology supported our youth sports event by providing bins, and on a fairly short notice. They helped us determine what we needed, and communicated and followed up all through the process. Their support helped us keep our event costs down, …
I am very thankful for the donation support provided by Recology Sonoma Marin during this pandemic that allowed our organization to raise funds to help our local veterans. Our veterans have given us so much and with the support of Recology …
Recology-Marin graciously donated 5 debris bins to my non-profit over the course of 2019-2020. They were easy to work with and very helpful. We have also paid for multiple debris bins and while the phone service wait can be a bit frustrating at times, the pick-ups and drop-offs have all gone smoothly.
I love Recology Sonoma Marin! The Waste Zero specialists have been super helpful in answering questions, helping me with a school waste audit (I am a teacher), and helping me make a plan for school composting. The education and outreach …
Recology has been a great partner and leader in helping our company and community implement Zero Waste efforts. They have helped conduct individualized trainings for our team to make sure we are being comprehensive and through in …
When I had issues with Recology Sonoma Marin, they were very prompt, courteous and accommodating to resolve issues with our pick up service. Our issues was resolved the same day.
I have to call and wait on hold almost every week to get the services that I pay for. There are very specific guidelines & my cans are never fully emptied, something is always left behind. Trying to get them to do what I pay for is like pulling teeth, if I had a different option I would not chose to be serviced by recology.
Big shout-out to customer service agent Sebastian! We are in the process of moving and he was incredibly helpful scheduling large item pick-up and letting us know options available to us for other services.
Called Recology today (Monday at 10:00AM PT), and after being placed on hold for 35 minutes, my call was automatically sent to their mailbox!
Moreover, I am convinced that the choice of background music while on hold is a super-annoying “music” (noise, more like it) on purpose, to deter customers.
Recology has been a wonderful community partner for the organization I work with, Chop’s Teen Club. Not only have they done custom trainings for our staff, but they’ve got us all dialed in with composting and are helping be as eco-friendly …
Working with the team at Recology Sonoma Marin to partner in support of all local Petaluma students has been amazing. Their wanting to learn about the needs of our schools, creatively develop opportunities to address those needs, then take …
We are so thankful to Recology Sonoma Marin for donating trash pickup services to the Russian River Watershed Cleanup! With their help, our volunteers were able to pick up and dispose of a HUGE amount of trash in the Russian River before …
Recology Sonoma Marin has been a great community partner working with the South Park Coalition. We are a group of neighbors working together to make South Park a safer, cleaner, and friendlier neighborhood. Recology has been incredibly …
On behalf of Sonoma County Pride, I want to extend our gratitude for Recology Sonoma-Marin’s continued support of our annual Pride events. Recology and its staff are always willing to offer their support where they can and we are truly grateful for their partnership.
We had our trash missed and several calls to customer service of “we will let driver know”, well, needless to say we called three different days and on the third call we are told “DRIVER CAN DO WHAT THEY WANT”. Are you serious. We are hard too miss and now they didn’t pick up our recycling.
Garbage not picked up as scheduled; called customer service, listened to 5mn recording about how great they are. Recology never called back!
Recology called back 24hrs later; garbage picked up next day. What a pain !
Recology Sonoma Marin once again generously donated a dumpster for our 10th Fulton Founders Day Cleanup. Fulton was founded in 1871 and has Civil War veterans buried in its cemetery. Our historic rural cemetery and small downtown are brush …
I work down the street from the office on 3400 standish, they have a tesla charger which I have used very few times (only when my car is close to dead and just need a little charge to get home) and today it was charging for about 15 …
Trash. I Wanted The CEO Of Recology To Come Into My House And Take Out My Trashbags And Then Take Out My Cans But They Said That They Couldnt Do It! So Lazy So Bad I Wish I Could Leave Negative Stars Thats How BAD!!!! Ratto Was Better
I went on a tour of the recycling facility this morning and found it really fascinating. Everything is actually sorted by hand! It was truly shocking to see how much waste is tossed in the blue bin including diapers and sharp wire that …
Sonoma Marin Recology did not pick up my garbage. Their customer service rep, Anna, was a witch and argued with me about our pick up dates. I was polite and civil, she was rude and uninformed. I’ve paid for service, not some uninformed …
(Translated by Google) Safety is the priority… that is the philosophy of Recology. …
Very helpful
I pay for walk in service. My schedule is every Tuesday – I called on Tuesday 1/31/2023 to report my garbage and recycle was not picked up. The representative assured me the pickup would happen later in the day or tomorrow (Wednesday) …
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Horrible experience with Sonoma Marin Recology.
We can NEVER get into their site.
Gave one star because zero is not an option.
horrible service with a horrible customer service attitude. I wish I had choices
Waited 35 minutes on hold only to have the line hang up on me.
RSM is truly committed to this community.
We’ve been really happy with our service.
Terrible customer service!! They take forever to answer your call.
Good company. Responds quickly and professionally to any concerns.
Regularly does not arrive to pick up my cans. This place suks.
Recology is a business or poor customer service and high prices.
Bad service! Bad customer service! They always missed taking the garbage! Is there a different company to have service with?
super helpful and always there when i call
did not pick up the garbage today on the street ! What is with this outfit pay more money and get less service ( Pork Belly for the city )
Screw this company. They are greedy and increase there prices way too much.
I waited on hold to talk to a service rep. for over an hour!!!! Maybe hire more customer service reps?????
I can’t get through after waiting 20 minutes was hung up on.
The new owners are horrible, they don’t even honor the once a year free degree box. So disappointing!
No additional garden waste bin. $35 per month if you want one. Rip off
Called 10 times was on hold for up to 45 minutes never got ahold of someone.
Shame on local governments awarding these clowns any contracts locking in years of poor service.
Chris was so helpful. Thank you Chris.
Very helpful with processing a large item pickup.
I’ve interacted with customer service three times. They’ve been a mix of hard to talk to and outright rude.
I wish there was an option for no stars. There has got to be a way to either reform this HORRIBLE company or find another that knows how to service the community. This company is an absolute joke.
Recology’s support for our non-profit has been invaluable.
Spoke to “Robin” in customer service to try and schedule a pickup but was hung-up on after waiting 20 minutes to get through.
Phone hold times are way to long, waited for over 40 mins, no answer, did the call back, was another 30 mins before call back.
Excellent company to do business with and they provide lots of local jobs here in Sonoma county
They didn’t pick up any compost cans in my neighborhood this week. Their service is inconsistent from week to week. And, like everyone else said, the increased rates are crazy!
Seems like once a month the truck breaks down and our trash and recycling doesn’t get picked up. What a joke of a company
It is very hard to speak to a person on the phone. The only number available is always so busy that I have to wait and wait and wait. They double billed us last quarter and I can’t get a hold of anyone to get it corrected. Unfortunately this is a monopoly in SoCo.
I was on hold for an hour, finally got a human to answer only to get transferred to somebody else that hung up on me. I never get a bill, and the debris boxes aren’t free anymore!!
Canceling my service tomorrow. Trash all over my driveway and in the street. Driver was rude, acted like it was my problem. Not surprised to see all the 1 star reviews.
They haven’t picked up our recycling bin in over 4 weeks. Their customer service is nonexistent and they never answer the phone.
this review is prompted due to seeing a recology truck driving down the highway with garbage flying out of it. I dont think I have ever seen so much fly out of a garbage truck. I can’t say I understand why I needed new garbage cans, my …
Excellent customer service! Every time I’ve had a question or needed help with anything I’ve received excellent customer service. Much appreciated! 😊 …
It’s a pleasure working with Recology. They are responsive, and helpful.
It seems service and quality of service is determined by what mood the driver is in …dumpster is either not picked up or left in street , only occasionally it is returned to its proper place….so far this month twice no pick up , and twice dumpster is left in the street causing a road way hazard….
The bottom of the bottom. Liars. They miss collections, I call, they say they’ll collect, and don’t. The Ratto Company was so much better. These guys are cons. But they don’t care, they don’t have to–they’re the rubbish company!
my broken recycling bin has sat outside my house for 2 months….they cant seem to find the time to replace it (even tho they go by once a week). I cannot recycle and I am being billed…
It’s impossible to communicate with this company.
What a jerk! Driver intentionally blocked us from getting past him so we had to wait for him to pick up cans from two houses. He saw us coming and could have waited 2 seconds to let us by. This was in Cotati – truck #13594. I wish I could post the photo.
Billing issues… On-line bill pay is unreliable. The beb site is hard to navigate. Customer service is weak. I was told their website does not work with Chrome…
Its heartening to know there are companies working to literally clean up the mess we’ve made of refuse by proactively developing programs that reduce waste and increase reuse.
Today I will have to call Recology Sonoma Marin, for the 5th time, for our recycling not being picked up. Very disappointing. I will be expecting a credit on my next bill since 5 missed garbage days is 1 month 1 week of service that we have paid for, but not been serviced.
The recycling/waste staff at Recology Sonoma Marin has been wonderful to work with — very responsive!
Talked to three people on the phone who obviously didn’t pass the fourth grade. Just trying to set up an online account and needed a user ID number. First got told They can’t help and was sent an email with directions that weren’t even to …
Please pick up the phone, I’ve been calling for 30 minutes, thank you.
This company is a joke, they took my cans when my account was in good standing….waited two weeks to get them back….they take them back the week after…..wait another week to get them back….they then drop off another set (total of 6 …
Wish there was a zero star option – trash didn’t get picked up. Can not get anyone to answer the phone – did the press 6 thing – no call back, waited on hold for 45 minutes twice with no answer- sent e-mails “for faster service” like they suggested while on terminal hold – no response to those either. And they raised our rates??
I called yesterday and stayed on hold for over 30 minutes before finally hanging up. I called again requesting auto callback (per their menu options) but it never happened. Today I called and received a message stating “the customer you’re trying to reach has not set up voice mail”. This is pathetic.
As everything in life this is a two sided coin. In rural areas like Guerneville they eventually get the job done. If your from the city you’ll hate them, if your kicked back its ok. By the way Most google reviews are BS anyway anybody who puts 5 stars on anything in America is either to PC or to slow to know.
They offer important waste collection services, as well as outreach to educate and inform the community about waste reduction.
The City of Santa Rosa would like to thank Recology for the donation of bins at our recent community event.
Over priced with the worst customer service. Another monopoly joke 🙄 …
We’ve always had great service from Recology, and we’re happy to do business with an employee owned company.
We matter. Which means by taking an active roll, our families will too!
my morning routine has been to call them in the morning to let them know they forgot to pick up our commercial containers. both refuse and recycling. it is now Monday, and i have been calling them for about 6 work-days. they finally came for the garbage, two weeks, two days late..recycling is still pending. what a joke!
Really awful company! Several times they have not picked up my recycle container. They pick up the compost and trash, but ignore the recycle. They pick up my neighbors’ recycle containers, but not mine. When I try to call, they don’t answer …
A small piece of clear plastic was hanging out of recycler bin, the trash hauler did not pick up trash. This company is horrible. Prices were raised and service diminished. What was the city of Santa Rosa thinking?
“Customer service” rep Monica is extremely rude and clearly does not like her job. The way she talks to people and answers the phone calls is unnecessary.
This is the worst company I have ever experienced in my life. We had billing issues and were told they were looking into it, then we received an even higher bill and they came onto our property and took the cans, when we asked about it the …
I have been avoiding saying anything negative because of wanting to give them the benefit of the doubt as they adapt to new area. But today, when they ignored our green bins for the second time, I’ve had it. Aren’t they supposed to be …
Twice the cost of the last service I had, good luck trying to get ahold of them you will probably be on hold for 45 minutes and i have tried three times to set up autopay and its hasn’t worked terrible customer service from this massive company
I have been calling these people for days! All I get is a fuzzy sound. I finally called Santa Rosa City Hall and they sent them an email asking them to call me. Do I think it’s going to happen? Nope.
Recology picks up the garbage and recycling weekly- so that’s a huge plus in their favor. Their customer service is slow and not always helpful- took 2 weeks to exchange a bin.
For some reason, the driver seems to get his kicks out of leaving containers in the middle of my rock filled parking strip rather than in the street like everyone else’s one the block. When I emailed them a complaint it was moved from the …
I would give them a huge ZERO. NO ONE calls you back as I’ve left two messages and emailed them and no response. They never applied my February payment and my account still says it’s due. VERY BAD CUSTOMER SERVICE.
A good bunch of people ! Always willing to provide recommendations as to how to reduce waste, what can be recycled vs composted, and doing presentations to educate and inform local organizations. Thanks.
I just called for a bulky pickup which is a service offered by Recology and they can’t pick up my item for 4 weeks – that’s pretty worthless I asked why so long and there was no acceptable reason given.
Service is so poor with this provider!!!!!
My contact with Recology was positive. They responded, called me back and answered my emails fast. Thank you for your help .
Just stop in to pay our bill. Pleasant experience.
They keep increasing prices at an outrageous pace, but their service decreases in reliability. If you call, you get the rudest people on the phone. Aren’t they supposedly there to “help” you?
My trash cans are down a very narrow lane and the driver needs to back down to access the cans for me and my neighbors and I am quite impressed with their professionalism and driving skills
This company has the best customer care. The driver helped me breakdown a large holiday box that would not fit in the cart.
lady was rude when I tried being very clear on the issue I was dealing ith surrounding automatic online bill payment. Its a mess trying to navigate their online bill process as they’ve switched sites. I payed $200+ on their …
A regular contributor to the non-profit I work for (SAY). I appreciate the services that Recology provides and their support for our community.
Minus 5 stars!! This is the worst garbage company ever! With the price they charge, they should be able to hire someone to answer the darn phone. They are so inconsistent with garbage pick-up. This is ridiculous.
Our green waste has been waiting for pickup for the last month. We’ve called multiple times and are told it’ll be picked up, only to literally watch them take the neighbors and not ours. Bills are up to date, so there is NO EXCUSE!
Absolutely awful. How could santa rosa make such a stupid decision? Ratto wasn’t that bad, the prices were good….maybe they needed some help from the city/county to comply with harder standards…but youre telling me that running them out …
If I could give them less I would. They gave a kick back to Santa Rosa for being awarded the contract. That’s why the rates went up. Gave me new cans, now the old ones are just sitting at the street. Santa Rosa can have them. The whole thing is ridiculous. Think about it next time you vote for city council.
Let’s see, have called and waited on the phone for about 10 hours no one answers. Called and left a number for automatic callback twice, never happened. Sent three emails about them not actually giving me a bin after they took the last one away, still haven’t gotten one and they forgot to pick up my recycling two weeks in a row.
They took my old trash cans but didn’t replace all of them. It took 4 calls and about a month to finally get them delivered and I only live a mile away from their place. Overpriced. Cans somehow end up 15yds from where I put them every …
I’m trying to pay my Recology bill; all signed up, have the app. It doesn’t tell me my amount due, doesn’t give me a way to know that! That’s seriously f’ed up! All signs are that I’m to sign up for automatic payment. As if I’m going to sign up for auto pay when I’m not even given the amount!
This place is some kind of joke. I am actually furious right now. You call and call and call but they never answer. You go in, they always make you wait even if they’re not busy. Their drivers are so lazy. They won’t pick up my compost …
Very rude customer service! Folks on the phone have no skills AT ALL. New cans were dropped off in front of the house and not where the old cans were waiting to be picked up on the sideyard street (i live on a corner). When I called asked …
No one answers in customer service? I’ve called 6 times and no one responds, I’ve also left my phone number so that someone can call me back and that never happened? Your guys broke the lid on my Grey bin and it was supposed to be replaced …
Rude. Short tempered on the phone. For the one phone call I place to them about every 2 years and for what I pay each month, I at least expect a friendly greeting. If there was another service available I’d use it.
Asked to get mattress picked up said I need account for my place I asked set up a account willing to pay all fees even if it’s dubble .yet said to much trouble to set up a account and pay dubble . Odd that they won’t set up a account becose it was to much trouble thank you for the help.
Absolutely horrible company to do business with. The rates increased and the level of service decreased. 1hr + hold times, and long lines at the office. I never thought there could be worse places than the DMV and PG and E.
I love the new focuses on educating the community to make better choices on where to put their “trash” It has made me so much better at recycling & composting. Thanks Recology!
I’m offering my own hauling and moving services. Cheap but efficient with many references. Starting at $85 plus dump fee.
Email: filthyrich9600@gmail.com
Worst customer service – don’t answer their phone, put you on hold even when they call you back! Was this the company that demanded a recount when we said we wanted the prior collection co, Waste Management? What a joke these guys are – I’m just not laughing!
They where supposed to pick recyled blue bin on thusrday or friday today is sat 7/24/21 and still no sign of any body I am paying for this services I do not get them free . So do your job!
trying to set up an automatic payment system is a bit more difficult than learning the Cyrillic.alphabet. There is NO WAY to look at one’s bill unless/until you set up account and yet they have retained my old account sign in from Ratto. …
Rates keep going up without warning. I wanted to rent a debris box and the price is outrageous! On top of that the monthly street sweeping truck doesn’t sweep anything. The truck stays in the middle of the street and does sweep anything at …
We’re now paying twice as much for an inferior product in Santa Rosa since recology showed up. The bags don’t always come out of my gray can during pick up, this was never a problem with the previous service providers gray cans.
I have appreciated Recology’s focus on wasting zero. I have experienced helpful service and focus on composting and recycling, diverting waste from our landfills. They do a great job with outreach!
Zero wait time, Ashely provided me with super helpful and friendly service both times that I called regarding my extra pick ups. Thank you!
I live in unincorporated Healdsburg and Recology has always been amazing! They were very easy to set up and incredibly helpful.
We started new service. They made us wait 2 weeks to get cans which is a negative but explained they were behind due to Covid which makes sense. They were otherwise extremely customer service oriented and pleasant to work with
They have no idea when they sweep our street. They gave me Wednesday every other week. Street sweeper comes on Friday every now and then. Website says even Fridays. Both are wrong. No street sweeper has come in 4 weeks. We keep hoping. Ridiculous.
This company dropped off cans, on their own and without my request, at my house that was totally destroyed by the fire. Nothing was left but bare land for 2 or 3 blocks in every direction. How dump (dumb) can they get. …
I have contacted their office on several occasions regarding a truck that insists on blocking traffic on a narrow street (Maple) during the lunch hour. If the company were to plan better, they would not need to inconvenience residents in an already congested area by adding to it during the lunch hour. Nasty and inconsiderate.
Doesn’t use the numbers on plastic products to determine whether or not they are recyclable, nor is there any place to turn in bottles and cans for CRV.
Customer service is non existent. Takes days for them to respond to email, if at all. Had a damage complaint go completely unanswered. No voicemail option for after hours. No direct contacts listed on website. What are you hiding, recology?
Truthfully, I’ve seen a can or two missed. But otherwise they have been reliable. I’ve not seen any spilled trash.
Remarkably, a request for an extra can to help me with an extra need has always been honored. I find this a great service. Phone service and requests have always been rapid.
Absolutely HORRIBLE company to deal with. Very poor communication with billing, and they switched websites and billing periods. They don’t post a due date on their statements and tell you via recording, as you wait on hold for 30 to …
Sebastian literally made me change my 1 star to 5. His service is professional, polite and helpful. He deserves a promotion.
I just wanted to give a shout out to Recology Sonoma Marin. Thank you for your dedication to educating our local businesses on how to manage waste. Ambrosia Thomson was our guest speaker at our monthly meeting with local business owners and gave great tips on how to manage our waste. Very information. Thank you so much!
We’ve had a great experience with the customer service. Lead Waste Zero Specialist Emily has always been very responsive and quick to help us with our concerns.
Asked for a “brush can” since we don’t have one. To say I was greeted with rude would be an understatement. I would go with another company if given the choice. But no such luck. I hope it is delivered at some point.
The worst service in my 50+years of paying for garbage disposal!
I never know if my can will be picked up. When I call, they give me another time but it’s still arbitrary. The cans are left in the middle of the street, …
Zero stars, if I could give it. I have NEVER had such issues with “customer service” on the phone before. It’s unbelievable. I had to call a couple of times to research info about and then to order a bin rental–no big deal. (Had to call …
Consistently good service with the trash, recycle and green waste pickup. But Really Appreciate the Household Hazardous Waste Program for everything else. And Customer Service has been good with answering specific questions on how to dispose of certain items. Thanks!
Worse customer service. I have been trying to cancel my service for the past three weeks, but cannot make contact. I get stuck on hold for long periods of time. I have tried the call back feature, but either they don’t call back, and the …
Amazing service setting up a new account and also accommodating our requests promptly. Drivers are all very friendly as my son and I wave to them in our neighborhood.
Have had great experiences when interacting with customer service concerning my account. Also they were able to set up a pickup for some larger trash items right on time. Great work!
I have NEVER received a bill from them, I have called and asked them for a bill, I was told that they mailed it out. I never received it, so I called again. I was told that maybe someone is stealing it out of my mail box. (Kinda funny I get …
Ambrosia Thomson and Katie Gialketsis, Waste Zero Specialists, have been very responsive and attentive to my requests about composting at my HOA. They are both very knowledgable and caring. I am very excited to start composting at home!
Recology is an amazing company. Their drivers are currently working 15 hour days and they need more Class A Drivers. Apply now! (Oct 2021)
Recology has never failed us from a pick up. Also we have had to rent larger yard waist bins and they are very helpful in getting what we need.
Recology is wonderful to work with and has been a long supporter of Boys & Girls Clubs of Sonoma-Marin. We are so grateful for all they do for our community.
I love that we can compost all our food scraps in the green cart! I’m able to downsize to the smallest trash cart and save money. I’m very appreciative of the drivers who service my carts every single week.
Just wanted to add to the masses of upset customers with this company. I kinda can’t believe they have lasted this long with such terrible customer service. This is not a difficult business to run, but they sure make it seem that way. I …
Recology has been a wonderful and supportive business to work with for our Farmers Markets. They have been generous in providing equipment and services to make our events more sustainable. Someone is always there for you, but really they …
Many thanks to Recology Sonoma Marin for being a business supporter of Environmental Forum of Marin. In March of this year they sponsored our webinar “Full Life, Empty Trash Bin” where we discussed how and why to choose sustainable …
Recology was great to work with and very gracious in donating trash, recycling, and compost needs for our charity bike ride. They are very responsive and professional!
If I could give 0 stars I would. I don’t know why our county decided to switch to recology because it has been a mess ever since and the rates are ridiculously more expensive than the other provider who was great to work with. Customer …
Recology needs to put the customer back in customer service. I pay my bills on time and the very least I expect is for the cans I pay for to be picked up and emptied. No more, no less. When they aren’t and I call, am on hold for over an …
Ok, I have to admit I was as upset as everyone else with the terrible rate hike we all encountered when this new company took over and my experience early on was not wonderful either…. but with that said I just had an amazing experience …
Solid company committed to doing right by its customers and its employees here in Sonoma County. They aren’t perfect but who is – all and all they do a great job with stuff no one else wants. Much appreciation and respect for those out there working every day through COVID, weather, traffic and everything else!
Yep 5 Stars! You many not realize this but, Recology is heavily involved in supporting our communities. They often donate to non-profit events that contribute much needed help in both Sonoma and Marin Counties. Recology is a pleasure to …
Recology is a wonderful partner with our not-for-profit community events. They are always more than happy to donate receptacles for all of our recycling and waste needs.
The month they started serving our area they asked us to send in info for the CARE program. I got 1 month discount and then it disappeared. I was on auto pay and didn’t receive any bills. Later that year I noticed the higher charges. I …
We have worked with Recology on many occasions for our Backyard Concerts and it is always a positive experience. The service is always helpful and efficient and we look forward to working with them every year!
I appreciate that Recology supports local non-profit organizations. They sponsored our Safe Routes to School Earth Month Program Activities in 2020, and their support was critical to the success of our Nature Walk Challenge.
Recology Sonoma Marin is an amazing supporter of community events! They are always willing to donate garbage, recycling and compost carts. We could not do our events without these carts. And by donating them, helps all non-profits who put …
GO LOCAL Sonoma County is grateful to have Recology Sonoma Marin on board as an annual supporter. Their steadfast commitment to waste diversion and sustainability benefits our local communities in so many ways – keep up the good work!
Recology offers green bins to residential housing. This is huge since i am an environmentalist and strongly work to divert food waste from landfill. Rotting food waste in landfill creates the very stinky, air polluting methane gas. …
Mean, uncaring representative. I live in Sonoma County, and was just trying to find out why the trash and greenwaste bins got dumped into the same truck this week. I had read a while ago that our greenwaste was being transported to other …
Sonoma County Farm Trails has been working to make the Gravenstein Apple Fair a zero waste event for the last 5 years– with great success! Recology and Ambrosia Thomson have been generous partners in this effort, donating time and resources.
I’m a Recology customer in Rohnert Park and have always had a good experience with their services. Their online payment system is easy to use and a time saver. I have always had a good customer service.
I’ve lived in several communities and this is one of the worst garbage collection companies I’ve dealt with. They often miss the scheduled pick ups. Their phones are constantly down, and if they do answer, the individuals who are in …
I was attempting to represent my grandmother on the phone, who’s English is not very fluent, and a rude service caller told me I was not allowed to do that & my grandmother had to contact the Spanish speaking line on her own. She then, with …
We humans haven’t learned the three R’s it seems, and leave a LOT of waste that isn’t properly sorted. Recology does their best to uncover what can be recycled, despite all of us contaminating our bins. They’re also totally transparent …
I have been very happy with Recology’s service! One of the things I appreciate most is they actually do care about our environment and actually want us consumers to recycle more, waste less, re-use more. How many garbage companies DO THAT?
Really bummed. Even though I submitted my CARE discount 18 months ago, they never applied it. I’ve been paying 20% more than I should. When I submitted proof, they said they can’t backdate it more than 3 months. That’s lots of money to a single mom during a pandemic. Very bummed. Their error cost me hundreds.
I would like to thank Recology Sonoma Marin for their help over the past three years with our Spring cleanup and rebuilding projects by providing debris boxes for waste removal at Park Village in Sebastopol. This program of West County …
Have had nothing but trouble and frustration dealing with Recology for a commercial account with 15 locations. Terribly long wait times to speak with a representative via phone and mistakes and delays receiving service. Adding a service …
Recology helped me convince my apartment manager to subscribe to compost service! They were very nice with providing posters and educational materials. Really appreciate that the company has sustainability goals
Sonoma County 4-H very much appreciated Recology donating trash and recycle bins for our Chicken Que event. It was easy to arrange, everything was delivered on time, picked up on time, and it made a big difference to our non-profit to have those items donated.
I appreciate how Recology Sonoma Marin demonstrates concern for the environment, both by offering virtual conversations where people can learn more about how to reduce their waste, and also by supporting environmental organizations like …
Recology has been a fantastic partner and has supported the organization I work for to successfully roll out multiple Zero Waste projects and services. Their team genuinely cares about the community and the environment. Thank you!
We are very thankful for the donation and support that Recology gives to the Petaluma Music Festival. Recology donates trash, recycling, and compost carts and bins to the festival for FREE! Thank you so much for supporting the festival and helping us keep music in our public schools for our kids!
Recology donated the use of garbage and recycling cans as well as portable bathrooms for our neighborhood festival called WinterBlast. We are a bunch of volunteers making this happen and could not have afforded to rent these on our own. …
Recology Sonoma county handed out compost buckets and information today at the Forestville Youth Park Bbq! Ambrosia Thomson was really friendly and offered to come to my preschool to do a presentation!! Yay! My kids will love it! They …
Recology has provided good pick up service to us. Kathryn Gialketsis, Waste Zero Specialist came and gave us an excellent presentation on Composting, Trash, and Recycling. She brought us composting flyers and composting bins for our …
I would like to give a shout out to Cristina, who is one of the Zero Waste Specialists at Recology as she has been a great help to myself with some analysis that I needed for my business. Plus, when ever I have a question about waste, she …
Recology has been an amazing partner for Courthouse Square – supplying trash cans for all of the events happening Downtown (always on time to drop and pick up) and supporting the community and small businesses. The organization has been a …
Recology has been generous and supportive to FISH of Sonoma Valley by providing bins for our annual FISH Holiday Food Basket Program. Marie has been an advocate for FISH and this activity that touches 460 local families. Hat’s off to Recology for its community support.
I have been a customer of recology Sonoma Marin for years. They have always provided excellent service. I recently found out they will bring extra green waste bins so it’s easier than ever for me to compost green waste and brush from my 1.5 …
Recology Rocks! I love that they mail out helpful information on what materials are accepted and how to reduce waste. The even came out to my work to help educate employees on what materials are accepted. Recycling and composting should be …
Very grateful for this group’s dedication & service in spite of pandemic setbacks. I do not take for granted how much easier Recology makes our lives, and I echo Todd’s review below! …
I get such good service from Recology. Every time I make a request or call with a question, I get great customer service. A huge improvement over the former provider. It’s also awesome that it is an employee owned company. We need more businesses to follow that model.
Recology Sonoma services two business accounts and my home. They’re very responsive whenever I need help with anything garbage recycling or compost related. They were especially helpful in setting up a compost program for my business accounts, which lowered landfill waste by at least 50%!
I had Cristina from Recology come to our school to give a presentation to my leadership class about composting and recycling. It was a great presentation with a lot of great information. Our students used that info to do their own …
We do a Chipper Day every year to help reduce fire danger in our community. Recology donates debris boxes for the large amounts of unchippable material that our residents also want to clear from around their homes. Recology delivers the …
The lid of our well-used blue bin finally gave up the ghost. Recology said it would be replaced with a shiny, whole new blue can. It took a couple of weeks, but this was undoubtedly because of covid-related staffing shortages. I was patient …
Of the many trash and recycling companies, Recology is top notch. I live in Santa Rosa and work in the recycling industry, so I pay close attention to how a hauler is performing. As a customer of Recology I can say they have been consistent …
Been waiting for over 2 months now for a replacement of my recycle can call them every week they say its coming then they say I didnt leave the can outside til 6.00pm with is a lie I let it stay out front all night then they said they would come. But still no can its hard to move without a handle !
Recology is supportive of the community in so many ways that people don’t know about. They support non profits in the county without recognition. They have supported Artstart though donations and art commissions for the teens to create. They are a great company and so is the staff!
Recology was amazing and a true community partner when our community came together and to celebrate our graduating seniors in Rohnert Park/Cotati. They generously donated to help make sure our kids were able to have a safe and fun recognition of their hard work. Thank you Recology for your support of our youth!
Overall during the years we have been customers the service has been very good, as long as you did not need to talk to someone.
When we moved and needed to cancel service, the customer service was a bit hard …
Recology Sonoma Marin generously sponsored River Otter Ecology Project’s 2021 Splash Art, Photography, and Poetry Contest. They were a pleasure to deal with, and made it so easy. We’re so grateful to have them as supporters!
I’ve been a customer for years, never had a problem with service. Then, one morning while commuting, something came off of a Recology transfer truck going the opposite direction, and took out my windshield. The Company has completely …
Recology Sonoma Marin has supported our non profit organization for many years. They have generously donated the use of their bins when we have needed them, and they were always so courteous, professional, and seemed so eager to help out anyway they could. We so appreciate their continued support!
As a customer, I appreciate the consideration we have witnessed with our waster mgmt. truck drivers. We live in a forested area with narrow streets and some overhanging trees and the drivers are aware of the need to accommodate residents. …
Absolutely the worst service ever! It takes forever to correct a missed pick up, which happens a whole lot more than before we were saddled with Recology. Their “customer service” is non existent at worst and abysmal at best. After a …
Pathetic, corrupt biz.
Watched as driver emptyd bin, slam backs down with lid open seeing contents did not empty and drove off…gas now too pricey to retirn… who hired these guys?
My garbage didn’t get picked up today. I tried to alert them via email on their website by all our email addresses are deemed not valid so I could not send.
Recology Sonoma Marin is one of the major factors that not only helps make our event a success, but it enables us to have proceeds to donate to local youth groups each year. Recology Sonoma Marin contributes much of what the Cotati …
Recology is doing a great job! I have lived in Santa Rosa for almost ten years now, and since Recology took over from the previous operator, who had let the entire operation fall apart, I have seen a dramatic improvement in consistency of …
Our community is quite lucky to have this employee-owned waste business making a difference in our lives. I had the chance recently to chat with one of the drivers and was struck by the pride he takes in his work that allows him to build …
I am pleased to recommend the people and business that is Recology North Bay. For five years, they have worked alongside Sonoma County’s zero waste leaders with compassion, desication, and good humor as we steadily transform the ways of our …
Recology Sonoma Marin once again showed their commitment to the Sonoma Community with their annual support of Santa Rosa East-West Rotary Fundraiser. With their generous donation Shoes for Kids will have one of the best giveaways ever. Their commitment to helping is a true blessing for Sonoma County
This year Recology Sonoma Marin has been doing several things to educate the community on recycling, reducing plastic and sustainability. They have helpful brochures that explain how to sort household waste so it ends up in the proper place …
Recology has been a great help to the South Park Coalition (a group of neighbors working together to clean up our neighborhood). Recology has donated dumpsters to our neighborhood’s clean up efforts allowing us to remove tons of garbage …
Recology has made such a positive difference in our community and is a wonderful partner with Conservation Works. Since day one, they have been providing our kids and community with a sense of hope, relevance, and climate leadership. …
We used Recology Sonoma Marin for our Car Show in Santa Rosa. They were extremely helpful! Marie helped me decide how many carts we should get and what kind. They delivered them early so we could set them up. Great company to work with.
We appreciate the support that Recology Sonoma Marin gave to our organization, North Bay Jobs with Justice, during our annual fundraiser. The support allows us to organize for the rights of farmworkers during wildfires. In addition, the workers who pick up the trash and recycling at our home are always really nice and helpful.
My experience with Lisa at Recology Sonoma Marin has always been very positive. Lisa has come to the Petaluma Woman’s Club on two occasions to determine ways in which the club can establish procedures for green waste recycling and the which …
We have been so fortunate to have Recology as a partner for two of our main events including Coastal Clean Up and our Point Reyes Birding & Nature Festival. Garen’s on the ground support for our clean up efforts has brought us so much joy, …
After having a vacation home in Monte Rio for over a decade, I needed to establish regular service after moving up here full-time. Chris in customer service provided email answers quickly, with just the right amount of information and …
Recology has contracted with the City of Petaluma to sweep the streets. It is my understanding that the streets are to be cleaned every other week, especially when the leaves have dropped in the fall. Our streets have not been cleaned in …
We are very thankful for Recology’s support of our soccer tournament this past summer. They were great partners for us and were very easy to work with. We look forward to working with them again in the future. …
You ever try to call recology? you get a recording that could take
3 sec. and takes a minute, leave your phone number and they don’t call you back. …
We don’t usually write reviews, even for services we like – but Recology responded to an issue of an receptacle that was not emptied on our pick-up day – not the end of the world – yet they responded by phone, then followed up twice with …
The Children’s Museum of Sonoma County is a nonprofit that relies on the generous donations of the businesses and members of our community. Recology donated the use of their garbage, recycling, and composting carts for our fundraising gala. …
Recology is a wonderful partner for Zero Waste Sonoma! We work on some projects together to better educate the community about what Zero Waste means and how we can all be better stewards of our environment. …
I am a customer living in unincorporated Sonoma County, and have had a great experience with Recology, from customer support to bill pay. I can see that most people writing reviews have had a negative experience, but I hope that if you’re …
Very good customer service. Returning emails promptly, call backs and they we’re on time with the pick ups.
Recology supported our youth sports event by providing bins, and on a fairly short notice. They helped us determine what we needed, and communicated and followed up all through the process. Their support helped us keep our event costs down, …
I am very thankful for the donation support provided by Recology Sonoma Marin during this pandemic that allowed our organization to raise funds to help our local veterans. Our veterans have given us so much and with the support of Recology …
Recology-Marin graciously donated 5 debris bins to my non-profit over the course of 2019-2020. They were easy to work with and very helpful. We have also paid for multiple debris bins and while the phone service wait can be a bit frustrating at times, the pick-ups and drop-offs have all gone smoothly.
I love Recology Sonoma Marin! The Waste Zero specialists have been super helpful in answering questions, helping me with a school waste audit (I am a teacher), and helping me make a plan for school composting. The education and outreach …
Recology has been a great partner and leader in helping our company and community implement Zero Waste efforts. They have helped conduct individualized trainings for our team to make sure we are being comprehensive and through in …
When I had issues with Recology Sonoma Marin, they were very prompt, courteous and accommodating to resolve issues with our pick up service. Our issues was resolved the same day.
I have to call and wait on hold almost every week to get the services that I pay for. There are very specific guidelines & my cans are never fully emptied, something is always left behind. Trying to get them to do what I pay for is like pulling teeth, if I had a different option I would not chose to be serviced by recology.
Big shout-out to customer service agent Sebastian! We are in the process of moving and he was incredibly helpful scheduling large item pick-up and letting us know options available to us for other services.
Called Recology today (Monday at 10:00AM PT), and after being placed on hold for 35 minutes, my call was automatically sent to their mailbox!
Moreover, I am convinced that the choice of background music while on hold is a super-annoying “music” (noise, more like it) on purpose, to deter customers.
Recology has been a wonderful community partner for the organization I work with, Chop’s Teen Club. Not only have they done custom trainings for our staff, but they’ve got us all dialed in with composting and are helping be as eco-friendly …
Working with the team at Recology Sonoma Marin to partner in support of all local Petaluma students has been amazing. Their wanting to learn about the needs of our schools, creatively develop opportunities to address those needs, then take …
We are so thankful to Recology Sonoma Marin for donating trash pickup services to the Russian River Watershed Cleanup! With their help, our volunteers were able to pick up and dispose of a HUGE amount of trash in the Russian River before …
Recology Sonoma Marin has been a great community partner working with the South Park Coalition. We are a group of neighbors working together to make South Park a safer, cleaner, and friendlier neighborhood. Recology has been incredibly …
On behalf of Sonoma County Pride, I want to extend our gratitude for Recology Sonoma-Marin’s continued support of our annual Pride events. Recology and its staff are always willing to offer their support where they can and we are truly grateful for their partnership.
I came into Recology offices to get a compost bin for our kitchen counter. Super informative and help staff. Thank you for your support!
We had our trash missed and several calls to customer service of “we will let driver know”, well, needless to say we called three different days and on the third call we are told “DRIVER CAN DO WHAT THEY WANT”. Are you serious. We are hard too miss and now they didn’t pick up our recycling.
Garbage not picked up as scheduled; called customer service, listened to 5mn recording about how great they are. Recology never called back!
Recology called back 24hrs later; garbage picked up next day. What a pain !
Recology Sonoma Marin once again generously donated a dumpster for our 10th Fulton Founders Day Cleanup. Fulton was founded in 1871 and has Civil War veterans buried in its cemetery. Our historic rural cemetery and small downtown are brush …
I work down the street from the office on 3400 standish, they have a tesla charger which I have used very few times (only when my car is close to dead and just need a little charge to get home) and today it was charging for about 15 …
Trash. I Wanted The CEO Of Recology To Come Into My House And Take Out My Trashbags And Then Take Out My Cans But They Said That They Couldnt Do It! So Lazy So Bad I Wish I Could Leave Negative Stars Thats How BAD!!!! Ratto Was Better
I went on a tour of the recycling facility this morning and found it really fascinating. Everything is actually sorted by hand! It was truly shocking to see how much waste is tossed in the blue bin including diapers and sharp wire that …
Sonoma Marin Recology did not pick up my garbage. Their customer service rep, Anna, was a witch and argued with me about our pick up dates. I was polite and civil, she was rude and uninformed. I’ve paid for service, not some uninformed …