Electricity supplier, Northeast Oklahoma Electric Cooperative
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Terrible customer service reps can’t deliver a solid answer to a question attempt to dazzle customers with jargon they think they don’t understand and when you push back they just hang up.
The people at this location are rude and snobby, if I could give this zero stars i would. Unacceptable costumer service. I work with customers every day, this is not the way to treat them.
By far the worst electric company I have ever dealt with! They are currently charging me $35 A DAY! When I call to see why they always tell me that I use more electricity the colder it gets.
I came from Verdigris valley electric co. To this this service it’s not the people it’s every time we get a little rain or a little wind our power is out for several hours it’s ridiculous! They need to either upgrade there stuff or do better maintenance there is no possible way the power should go out that much
Zero stars if I could. REC is the epitome of rampant capitalism. They shut you off in a heartbeat. They shut you off no matter if it is the hottest part of the year or the coldest part of the year.Hold time is ungodly long when trying to reach customer service. . Worst electric company I’ve ever encountered.
Trying to keep up with their Bill’s during the coronavirus crisis has been a joke. It’s so hot and I just got to go back to work. Pay day is weeks away but the begging doesn’t help they still cut us off .
I am so impressed. We have rarely lost power, and if so then no more than a few minutes. Today I got home around 1:30 PM after being gone all morning and our power was out. I called it in and they were here in 20 minutes and had it fixed …
Only place I know of that if you pay your bill they shut you off waiting on them to review phone records right now so they will turn back on. In the past had a 900+ electric bill they blame it on us wouldn’t send somebody to come check the …
In the process of contacting someone on the board with regard to a recent experience with Bolt Fiber. In fact, if someone monitors this page perhaps they can help me make that contact. Sometimes it isn’t what you say, but how it is said …
The high winds of this mornings storm toppled a large tree against our meter pole. Pole was damaged and sent an electric line to the ground . I called around 5:30 am and lineman here by 6:30 am. Thank you REC for the quick response. The Slatons
We just closed on a house, I called the electric company a week ago about what we needed. We were informed that a deposit of $640 or a letter of good standing from our previous electric company. Was told could take a week to get this from …
Worst service ever. Been waiting 4 months for new service connection. As of yesterday, still no idea when or if i will get service. Paid deposit months ago. Work from home and need elctric and internet. No heat in this weather has made me …
They are nothing but scam artists. They will set your electric bill by the usage in your area. Not by the actual electric that you use. I have a wood stove and never use my central heat. Yet I still pay as much each month as my neighbors …
I too have had problems being able to pay my bill right on time. You can call them and they never will work with you to make payments. Customer service is terrible and they are so disrespectful. I care for a invalid Mother and I have …
Would give them half a star because there are no superstars in this bunch let alone a 5 star. Customer service is a joke. I can’t wait to move so I don’t have to deal with these rude people anymore. I’m so sick of this electric company. …
After 6 years of constant power outrages, I finally decide to contact member services to see about a permanent fix for the problem in our area. Unfortunately, their “member services” team do not feel the need to assist their customers (you …
I have been an REC customer for over 7 years now. Outages are a rarity, even way out in the country. And when we’ve had outages, they have been quickly addressed. I called about a month ago to have someone come out and look at my outdoor …
The NOEC Customer Service reps are absolutely superb. Christina Trombley, a trainee, was extremely helpful in updating my records and answering payment options; Casey Gonzalez was the epitome of professionalism in clarifying a potential …
Good service
Hit or miss!
Great company!!!
Worst customer service ever
Love our electric company
Their new internet service appears to be a scam.
It won’t let me put zero stars. Worst customer service.
Terrible customer service reps can’t deliver a solid answer to a question attempt to dazzle customers with jargon they think they don’t understand and when you push back they just hang up.
I like it because I’m in and out quick. and I can pay my bill by phone
The coop has worked diligently to get my parents electric back on after multiple outage causing storms. Thanks for the quick response!
Customer service is awful.
I have always had excellent customer service from the electric company & Bolt internet & tv.
The people at this location are rude and snobby, if I could give this zero stars i would. Unacceptable costumer service. I work with customers every day, this is not the way to treat them.
REC is great, Bolt did not provide the serverces that they promised.
By far the worst electric company I have ever dealt with! They are currently charging me $35 A DAY! When I call to see why they always tell me that I use more electricity the colder it gets.
I came from Verdigris valley electric co. To this this service it’s not the people it’s every time we get a little rain or a little wind our power is out for several hours it’s ridiculous! They need to either upgrade there stuff or do better maintenance there is no possible way the power should go out that much
Always, they show up and do a great job! These guys deserve credit for keeping us up and running. We’ve had 2 poles down in the last 6 months.
Zero stars if I could. REC is the epitome of rampant capitalism. They shut you off in a heartbeat. They shut you off no matter if it is the hottest part of the year or the coldest part of the year.Hold time is ungodly long when trying to reach customer service. . Worst electric company I’ve ever encountered.
Trying to keep up with their Bill’s during the coronavirus crisis has been a joke. It’s so hot and I just got to go back to work. Pay day is weeks away but the begging doesn’t help they still cut us off .
I am so impressed. We have rarely lost power, and if so then no more than a few minutes. Today I got home around 1:30 PM after being gone all morning and our power was out. I called it in and they were here in 20 minutes and had it fixed …
Only place I know of that if you pay your bill they shut you off waiting on them to review phone records right now so they will turn back on. In the past had a 900+ electric bill they blame it on us wouldn’t send somebody to come check the …
In the process of contacting someone on the board with regard to a recent experience with Bolt Fiber. In fact, if someone monitors this page perhaps they can help me make that contact. Sometimes it isn’t what you say, but how it is said …
The high winds of this mornings storm toppled a large tree against our meter pole. Pole was damaged and sent an electric line to the ground . I called around 5:30 am and lineman here by 6:30 am. Thank you REC for the quick response. The Slatons
We just closed on a house, I called the electric company a week ago about what we needed. We were informed that a deposit of $640 or a letter of good standing from our previous electric company. Was told could take a week to get this from …
Worst service ever. Been waiting 4 months for new service connection. As of yesterday, still no idea when or if i will get service. Paid deposit months ago. Work from home and need elctric and internet. No heat in this weather has made me …
They are nothing but scam artists. They will set your electric bill by the usage in your area. Not by the actual electric that you use. I have a wood stove and never use my central heat. Yet I still pay as much each month as my neighbors …
I too have had problems being able to pay my bill right on time. You can call them and they never will work with you to make payments. Customer service is terrible and they are so disrespectful. I care for a invalid Mother and I have …
Would give them half a star because there are no superstars in this bunch let alone a 5 star. Customer service is a joke. I can’t wait to move so I don’t have to deal with these rude people anymore. I’m so sick of this electric company. …
After 6 years of constant power outrages, I finally decide to contact member services to see about a permanent fix for the problem in our area. Unfortunately, their “member services” team do not feel the need to assist their customers (you …
I have been an REC customer for over 7 years now. Outages are a rarity, even way out in the country. And when we’ve had outages, they have been quickly addressed. I called about a month ago to have someone come out and look at my outdoor …
The NOEC Customer Service reps are absolutely superb. Christina Trombley, a trainee, was extremely helpful in updating my records and answering payment options; Casey Gonzalez was the epitome of professionalism in clarifying a potential …