Upshur Rural Electric Cooperative Corporation is primarily engaged in the generation, transmission, and/or distribution of electric energy for sale. See more
(Translated by Google) If I had known that this company was so inefficient, I would never have chosen to live in an area where in the last 4 days 3 I have been without power… I can’t stand it anymore…!! As soon as possible I will change …
(Translated by Google) This company is terrible. The only thing they are good at is to collect their very high bills every month. We always have to lose power because rural upshur does not have the capacity to keep its customers happy, they …
Wish I had other options for electric. Upshur Rural just keeps raising their price and adding new charges for their members. I pay almost $400 a month and am the only one living in my house.
Horrible Horrible Horrible Service !!!!! They take advantage that they are the only one that give light on this area and that people will have to pay hundreds just to have light on there houses😞😞😞 super sad !!! …
Billing issues. Inefficient process with phone app. Overall poor cutosmer service since the beginning of service with the company internally and field construction.
Power goes out all the time storms she easily and they’re rude their money hungry and they will not work with their customers that are on fixed-incomes
So here we sit, after almost 5 hours with no power and on a night where it is to drop below freezing, and I’m not the only one without, every single one of my neighbors, some whom are elderly are in the same situation.
We have been without power for 11 hours and they still haven’t got it back on and it’s like this all the time this electric company is a complete joke we have now been without electricity for 16 hours and they can’t tell you anything I have …
THEY DESERVE 0 STARS !!! Very UNPROFESSIONAL , UNRELIABLE , DOESN’T CONDUCT BUSINESS CORRECTLY, THE WORST PHONE SKILLS places you ON HOLD YET YOUR CALLING BK 7 TIMES TO GET NO ONE AFTERWARDS ! GLADLY WILL TAKE YOUR MONEY , YET WHEN YOU CALL …
Only the worst and most expensive electric company out there ,basically weekly outages, that can last for days with only 640 people without electricity, run if you know this is the company , if given a choice.
Everyone who works for Upshur Rural Coop in the office or in the field does a great job. Thank you to all who work around the clock to get everyone back on during outages.
Here I sit, first day home in over 2 weeks. No rain, no wind, but it is cloudy so apparently that’s enough to shut upshur rural electric down ONCE AGAIN!
Horrible. Absolutely horrendous. The prices are high and the quality is trash. Whoever rated this 5 stars is probably a worker. If you are looking for electricity this is certainly not the place to go to.
Highest rates,charge you a 420.00$ deposit if you are 1 day late in a 1 year time frame.Then if you use auto pay the money cones out of your account that day but they don’t process causing it to show you were late then charge you another 680.00 deposit on top of the 420.00 do not live where Rea is your only electric company
Worst electric company ive ever expierienced.just moved here recently been here 14 days.i have paid this company more money in that short amount if time to have their service than i have ever before.ive had entergy my entire life and used to think they were they worst.now i really miss them.moving again soon
This is by far the most unprofessional company i have ever had the displeasure of doing business with if there was another company i could go to i would in a heartbeat they have an attitude of well were the only guys on the block and u need us so were going to treat you like total garbage and there is nothing you can do about it.
Call up shut rural our lights went out. Tried to call them back to let them know a rooten tree feel on lines by house they didn’t answer called for 2 hrs no answer wow some electric company
Been dealin with upsure gopop company for some time now yes there president an company are theives , slow , full of mpre excuses than a 6 year old , rude people an wont fix a dang thing .
It doesn’t matter if the sun is shining or its snowing the power goes out all the time!!!! Over here in Diana the area it’s all the time. They need to update their substations and probably the transformers also.
Lost electricity three times in the past two weeks can’t report the problem because when you do it hangs up on you why can’t they just fix the problem correctly the first time
We sit in the dark with the a.c. set at 76 degrees, barely use anything but the T.V, and yet somehow I’m still paying over 200 dollars a month for service. We’ve had four power outages in less than two months. For no reason. And when you call they refuse to answer.
absolutely the worst company ive ever been forced to buy electricity from. They do what they want. Shut you off over a bill that is over 6 months old from another adress. It has to be ran by crackheads.
Can’t stand this company… You will get an outage if you fart in the wrong direction outside! They put no money into trimming trees in the rural areas and we get several outages every month. Have no power now since yesterday afternoon!
It’s not so much the electric service that’s bad, it’s the Horrible customer service. There’s only one woman in their office is actually nice and know what she’s doing. But if you get anybody other than that they are rude they are short …
If I could give this disgusting company less then a 1 I would!!!!!! When I was on Swepco my bills were never even half of what I pay these crooks!! God forbid you ever get into a financial bind, these sorry excuses for humans will NOT work …
The 2018 version of Hooterville Electric Company, and what’s really pathetic is they don’t care one bit about all the negative reviews they get. They don’t care if they are the worst electric company in E.Texas
Poor customer service. They love taking your money but when you need help they are worthless. Don’t ask me for help the next time someone runs into a pole in my yard and electric is out. I think it’s time to get solar panels.
Not able to talk to anyone. Left email messages asHas result, tree leaning towards utility lines on Deer road, left email messages, still no response. How can this electric coop get away with this. Ongoing issues with with UREC.
They always take care of my mom and dad (he’s a stroke victim ). Now me, I’m not a priority but I chose to live WAY back in the woods and it’s the small price I pay for no neighbors lol. Crews work hard and my hat’s off to them. They don’t get the thanks they deserve.
This is truly the worst electric company to have ever purchased power from. Terrible service and antiquated ways of doing business. Their staff is difficult and they have a tendency to just bill without updating their billing information.
Expensive bill, frequent power outages, slow response, AND to top it off they are attempting to “legally” steal people’s land from them for their own benefit. Bad company all around.
Field personnel are great. They get 5 stars. Administration/office is horribly rude. Billing is questionable. Outages: frequent. I wish I was back on AEP Swepco.
Numerous outages over the course of 15 years and still haven’t upgraded much of their systems since the 1980s. URECC is also the publisher of monthly fliers of the “Tea-Party” Republican sort titled “Elec-O-News” that encourages their …
Horrible electric company!! I have had service for 3 years with them and I have not requested an extension in over a year and they will not work with me. The sad thing is I only needed a 3 day extension. If I had the option to choose companies I would definitely switch to AEP!
TERRIBLE TERRIBLE CUSTOMER SERVICE
I ABSOLUTELY HATE THIS COMPANY’s we can do what we want Attitude,because you got to have electricity. We don’t need you, you need us. …
Was gone for three wks. December 14-Jan. 4. Nothing but large appliances plugged in. Thermostat set on 65. My bill increased. How can I use more elec. By being gone? Something’s wrong. I am looking for the public utilities commotion. Not the only time bill was out of whack.
They NEVER Answer the phone! On sunny days the power goes out… happens more often than not, unfortunately they are the only power company to service our Area. Also whoever gave ya’ll 5 stars must work in your office..In short THEIR BUSINESS SUCKS.
Their prices are ridiculous!!! They are already the most expensive electric company I’ve ever had, but then they send me a letter in the mail to inform us that they’re raising their prices and they’re going to have a community meeting …
If we had another option we with out a doubt would not use this company. our power is constantly Going out for hours at a time. Been out for over 24 hrs more than once and we have only lived here and been using them for a little over a …
Three times the power has went out in the last 24 hours. Very expensive, very rude on the phone. If I didn’t get a full tank of gas, I guess I would freeze to death!
Giving a 1 star simply because it’s required to leave a review. Upshur Rural is trash! Can always count on them for one thing and that is…not providing the customers with what they pay outrageous prices for. They do this because we simply have no choice for power.
I never knew it was possible to have this many power outages! I have only lived at my new house 8 months and have had maybe 20 outages!! Nothing wrong with this house, it affects my whole area! You people need to get your act together!!!!!
Electricity has been out going on 24 hours. Will we be reimbursed for our food that has ruined? So we have to pay our electric bill and, start over with groceries. This is America! Chapel Hill/ Winona. Wish we had other options.
Horrible customer service. Crooks. They think it’s ok to change an extra “deposit” because your bill is too high. Worst electric company to ever exist.
Is there a way to give zero stars? Cause Upshur Rural deserves a zero rating. Poor customer service, poor electric service. I feel as if i live in a third world country. Five to six outages a year , even in good weather, is absurd.
They promised to have my lights on the same day but failed, spent the night in my new house with my 7 year old and 4 month old, during freezing temperatures. Called their after hour personal and he gave me a run around. 😾 Thankfully my …
WORST ELECTRIC COMPANY EVER HAD….EVER! My electricity has been going on & off for a week now and my appliances are shot & my food went bad & I called and they are STILL working to fix problem. Ridiculous! You pay your bill but don’t get the service you pay for. PATHETIC!!!!!!!!
I agree with every 1 rating. We have only been here 2 years and this is probably the worst electric company I’ve ever had to live with in my 52 years of life. Constant outages. There is an outage with nearly every single rain event. If we had known it was going to be this bad, I don’t know that we would have bought property here.
I live in a very rural area. We experience few outages and they are quick to get the power back on. The only downfall is they trimmed the daylights out of 3 of my 4 pecan trees. But overall, we can’t complain at all.
I have had great service. When the power goes out because of storms they are so good about being on top of the problems. I’ve never been with a company that keeps us updated on the damage done to the power lines omg with videos of them working on it. Thank you for all the hard work!
My 1 star is forced… no option to select a negative amount of stars
Worst electric company is US history!
I’ve replaced all appliances due to power surges, power goes out for a yearly …
A horrible company. They do anything and everything to bleed you dry. Last month we got a notice saying they were going to add $350 to our deposit if we were late again, keep in mind, they required a $250 deposit to open an account, but if …
They installed a kiosk recently, and instead of taking five minutes to pay your bills now it takes 30 or more if you mess up entering the numbers on your check. I’m not sure who’s BRIGHT idea this was, but it makes everything more …
So, far the electricity stayed on during the winter storm and after. 5 stars for that. What I am now worried about, is my electricity bill. New to the area, but I’m reading about $15,000 electric bills being charged around the state.
Don’t know why they have phone service, nobody answers it anyways. And you thought Swepco was bad ? Should be called 50/50 electric ! Well, here we are again, 4 days since last outage, actually pretty good stint for Upshur Random Electric, …
I wish I had the money the take this Upshur Rural Electric to Court. They are the only ones that have service out in my area, and last I check that was against the law. Don’t get me started on their prices. I swear they mess with the units …
I have been waiting over a month to set up new service! Everytime I call they tell me that the technician will contact me by the end of the day or the end of the next day and I still havent heard from them. We know that upshur rural is …
I guess you can call us a current Upshur Rural customer. We have an acct, but 37 days later we are still waiting for new service connection. They are no help over the phone or in person when we will actually have service. They just keep adding 5-10 or 7-14 business days because really they have no clue to what they are doing.
It’s sick how much they are charging us right now claiming it’s because of the snow storm last year. They are thieves and some of us are on a fixed income and can’t afford these insane prices they are throwing at us.
Right now if I could post a negative amount of stars I would! (you have to select at least 1 star in order to post, wish the darn thing a black star, dark like it is here!) They must have a big breaker switch and every time a storm comes …
I have read the 15 reviews and agree with all those who would change companies in a heartbeat if we had a choice! The other 2 or 3 people that LOVE UREC must not be experiencing the recent DAILY outages that have been occurring the past few …
We have had really bad weather out here in Northeast Texas with the storms, trees falling down snapping power lines and poles and stuff. I had multiple trees down on my prop & those broken pines busted the power line to my house from the …
I have had nothing but good experiences. We had to replace a pole, and they came out after hours to turn the power back on. A fus e blew this morning, and they were here within two hours of me reporting the outage. He replaced the fuse and …
If you want unreliable energy and no lights, well does this company have a deal for you. Not only will we charge you am arm and a leg just to hook up to our third world electric power, but we won’t provide you with consistent and reliable …
Power went out early in the morning 2am. They had 2 men out and on it within 30 minutes. Had to put in a whole new transformer. Had to go above and beyond to restore power and did it with great professionalism and courtesy. We had our power back on just in time to get up for work. Thanks again guys!!
This is the second time this year that we have been without power for multiple days. No-one ever answers their office phone number, they don’t give you and idea of what timeline to expect with the power outage. Very poor customer …
48 hours without power is totally unacceptable, could be another 24 hours before power is restored. Can they not get mutual aid from other cities. How about paying for my hotel bill or the 200 dollars in frozen food that is wasted. Worst power company ever
I am a current upshur customer. I am on prepaid and have been for 2years. When it is cold or predicted to be cold upshur goes up on my bill. And vise versa in summer months. …
Terrible, terribleB!!!! Been with them 20 years. They’ve made mistakes on my bill and finally got them to correct it. I moved and put in order to disconnect services since my outside light had to be separate. Since I wasn’t living there I …
Our personal experience has been great with URECC. Considering the number of trees and remote lines, I have been impressed with how reliable our electricity has been and how quickly it is restored during an outage.
I have been a customer for 15 years. They’ve done a excellent job up until about three years ago. Prices have gone through the roof, customer service sucks balls! And outages I can’t even count. Time for propane, propane generator and batteries for storage. This is where the world is headed.
Power outages often, wind, rain even thunder will cause it to go out. It seems like a long time before it is restored as well. I could understand if we lived in the country but we are a few blocks from Main Street in our town! They have no …
If I had another option for electricity, I would jump at the opportunity to escape the horrific customer service. Plus, their frequent outages (even with clear blue skies) have fried my electronics. They “work on the lines” in the middle of the day and my power goes out without warning several times every month.
Unbelievably EASY to set up new service remotely, and set up online pay. Website is user friendly and fast. Over the past couple of years, the Facebook page has provided prompt updates with further info about outages and expected downtime. These folks work hard to bring us electric way out in the country and we appreciate them!
Upshur Rural doesn’t even deserve this one star. But this was the only way that I could leave a comment. No power since 6:30 AM. I have talked with a representative three times now. Each time they seemed like I’m an bother. Each time I …
I’m giving 5 star on being the most horrible light company ever. I honestly think if you are going to service a large area. You should had at least one local person working to help insure faster service. Where I live is to far for us to …
Im sure all the employees do their best. always nice when I have to call. We do have problems with our electricity going out for no reason. We actually bought a generator to run our camper we stay in it so much. seems they would read these …
There are too many power outages and terrible customer service for the high price we pay. If there was another option for electricity where we live, I would definitely check it out. If you have trouble paying your bill they will not work …
Never in my life have I lived someplace where I lose power like we do here. In the span of 20 months, we have lost electricity over a dozen times. I just called and said ‘I am calling to see why the power is out?’ and was (curtly) told ‘I …
I seem to always speak to Sylvia on the phone. She has always been helpful and courteous. My low rating is because of the MEGA inflated totalitarian monopoly scheme they seem to have over this area. In the winter and summer, we can expect …
My wife and I called because our electric bill is extremely high. The representative told me it was because of our windows. I told her that our windows were new and energy efficient. Then she said she couldn’t tell me when our peak usage …
Of course a Rural company will have occasional outages. I don’t think they’re overpriced either. I am very happy and grateful that we had UREC during this 2021 snow ice storm.
Worst electric company in history. If you sneeze your lights go out. Don’t know how we use $200/mo in electricity because half of the time we are out of power. Power surges ruin your appliances. Power just doesn’t go out during storms; it’s …
I understand everyone that works here works hard and I’m sure they’re all very nice, but there’s no way I can give them more than one star. Our power goes out 3-5 times a month rain or shine. My home’s had insulation added, A/C kept up, and …
The WORST Electric Company ever. Never, never, never in the almost 50 years of paying for electricity have I been without power so many times. It being almost 100 degrees, and no power is nuts. If they had less counties and a better …
On 10/20/2019 a freak storm cell formed over my home with vicious straight line winds, the winds snapped my power pole at the ground. I sent a report in around 10 pm that night and they were there by 10:30PM. After speaking with the crew on …
Thieves who will rob you blind but where we are at we have no choice but to deal with it’s bad when the electric payment is more than the house payment and we’re never home. Like who do you contact to dispute this?
This company is the worst I have had EVER!!!! I am always losing power and once it is off it takes days-weeks for it to come back on. I recently had a very large tree fall on our electrical line which caused three of my electrical poles to …
Where to start? Well for those who don’t want to read much I’ll sum it up. Terrible prices and terrible service. I’m in the dark as I type now. It seems if we have a storm watch of any kind we can almost guarantee we are going to have an …
For the record, I do not work for Upshur Rural…I’m not entirely sure why there are so many negative comments. I have had their service for about 5 months now and my bill has consistently been around $190-200 a month for a 3 bedroom …
This is the worst electric company I have been with for 14 years. I have been without electricity for 12 hours today and still have none. For the past month our electricity has been going out at least once a week. I normally don’t report …
A $50 recovery fee every month due to a storm we had no control over is outrageous they act like we should have to pay this insane amount monthly for years for something they should have been prepared for in the first place…
After recently purchasing a home in Holly Lake Ranch, I called to request information on setting up a new account and service. The young lady that assisted me was so patient and kind. Within 10 minutes she had everything set up and sent me …
We have been late on paying our bill 3 times cause we didn’t have the money on time cause of the way our paycheck is. We pay our pill no more than 2 to 3 day after it’s due and we get charged for another deposit fee. So where my bill is …
I really wish I had more choices for electricity then them. They are a joke, they keep raising prices. They need to offer a bottle of lube when they come install service… I went to make a payment some reason it failed and then they charged me a extra 30 bucks… not like they were already over charging me anyway…
This company is a joke. We constantly lose power on good weather day’s. And during the winter storm we lost power and our electric bill in March was $1300 when we used less electricity this year than last. Good luck getting ahold of anyone …
I have had more outages in 2 years than I have my previous 60 years living in different parts of the country. An upgrade of the grid would be a great start, yes this costs money but customers cant expect an outage every time they roll the dice. Possibly going underground would solve 95% of the problems.
I am sharing what a wonderful job James, with UREC did on my service call. I had a security light that was out. Not only did he replace that light, but checked the other two, replaced old bulbs , and found another issue which he fixed while here. That’s what I call great service!!
Have had service with Upshur rural over 25 yrs. When there are widespread outages on the area upshur customers always seem to have service restored before swepco. Issues I’ve personally had have always been taken care of promptly, and courteously. Thanks to everyone for all you for the awesome job you do.
Monday first 90 degree day we get and power out several times. Wednesday still hot and power out. If ya’ll cannot manage the TEXAS heat please quit and let somebody in here that can!!!!
‘We have more power outages here than anywhere else I’ve lived. And when it goes out. It typically stays out for hours, on a clear day, on a rainy day, warm day, cold day… weather apparently has nothing to do with it. …
Upshur rural electric How dare you ask for extension after years of service and then they increase your bill and make you pay a $500 deposit Way to work with your community Are they training us not to Ask questions about their service
We have lived here almost three years and the service has been great and prices very reasonable. Even during the freeze up last year, we never lost power. My only complaint is the website and updates when there is an outage. We have had …
I am astonished at the poor reviews. This company is a CO-OP that returns money to its members when it makes money. It operates in a FOREST where limbs fall on top of power lines because that’s what limbs do. They have a power outage …
This is the worst electric company I’ve ever had the displeasure of using. A light gust of wind knocks the power out and then it takes them 5 hours to fix it. IT IS TIME TO MOVE OVER UPSHUR RURAL ELECTRIC CO-OP and let a service in that knows how to handle things. There are just WAY TOO MANY OUTAGES.
I remember when my elderly grandmother was late a few times on her bill. (Obviously struggling to make ends meet) What did Upshur Rural do? CHARGE HER AN ADDITIONAL DEPOSIT. I am thankful people are bringing this corrupt business into the limelight and I hope more comes out of this than they wish.
You basically have to sit in the dark with no AC/Heater on to keep your bill under $300. We are still new to Upshur Rural but I have never paid so much for my electric bill as I do here. And customer service is just as bad.
Upshur Co-Op has refused to cut down a dangerous dead pine tree leaning over my line (their easement responsibility area). They told me to just pay someone to take it down. The tree is close enough to the house to hit it depending on which …
Horrible power company! We were told since we were late paying our bill for the last 3 months that we are being charged a 500 dollar deposit for being late. If we are late paying the bill then how can we afford a deposit on top of the one …
(Translated by Google) If I had known that this company was so inefficient, I would never have chosen to live in an area where in the last 4 days 3 I have been without power… I can’t stand it anymore…!! As soon as possible I will change …
(Translated by Google) This company is terrible. The only thing they are good at is to collect their very high bills every month. We always have to lose power because rural upshur does not have the capacity to keep its customers happy, they …
Wish I had other options for electric. Upshur Rural just keeps raising their price and adding new charges for their members. I pay almost $400 a month and am the only one living in my house.
Great Company
Overpriced. Bigtime…
NO communication at ALL
Awful! Just awful.
Worst company ever
Horrible
Thank you for your hard work
Worst Electric company ever
After hours hang up on you
Poor customer service
Sorriest excuse for theft I’ve ever seen!
Terrible, terrible, terrible service. Power outages all the time!
Terrible terrible company, always lazy and short handed
Too expensive and no way to average payments yearly
Horrible service and electricity always goes out. 🤬 …
Insane high rates and absolutely awful experience and explanations of what you are paying for…
Literal idiots. Why are y’all even in business. Just give up already 🙄 …
To long without service. Gonna have to throw everything away in refrigerator
Who are y’all that keeps up with me and where I go ?
☺️😘😚🏴🇦🇬 …
Poor service , constant summer outages. List goes on
Never had a problem with them. Professional
Worst electric company we have ever had.
Wish I could change company’s. I hate the customer service you get with this company
Twice as expensive as SWEPCO, unregulated and protected organized criminally pathetic operation.
Poor customer service when asked specific questions. Outages several times yearly. High rates.
Been on it for over 17 yrs. Can’t wait to sell and move into swepco
Tried to report an outage and they just hang up on you they are no good
Electric goes off in Hallsville if it thunders in gilmer!! Trying to get a swepco line!!!
What do you know… out of power again…this time during single digit temps.
It’s a co-op so there isn’t much they can do with their customer service..
If the power goes out it stays out and takes them for ever with the phone
I love this place the guys I meet there work long hours and I seen their row crews working very hard to get rid of the trees
Thanks for the CONSTANT outages, currently sitting at 14 hours without power because yall cut corners
We are always out of electricity even when the winds not blowing hard. Poor service.
outages every time the wind blows. high prices and crappy service
I almost didn’t want to leave a review because one star is giving them too much credit.
Horrible Horrible Horrible Service !!!!! They take advantage that they are the only one that give light on this area and that people will have to pay hundreds just to have light on there houses😞😞😞 super sad !!! …
When the lights is out their just off. They take their sweet time to fix.😤😤😡😠😈 …
Awful service and astronomically high prices. The worst part is there is no choice of any other provoders.
Best field hands there is, Ya office to LOL ,,Thanks for you do and looking out for us
Thank you guys so much for keeping the electricity going during the winter storms….Good job, much appreciated
Billing issues. Inefficient process with phone app. Overall poor cutosmer service since the beginning of service with the company internally and field construction.
Electricity is off more than its on. The wind blows and it’s off. Sorry service.
Absolutely the worst customer service I’ve ever seen over 5 weeks and still no power hooked up what idiots
Terrible service. No communication with its customers. If you’re not in Gilmer you’re a second hand customer.
Power goes out all the time storms she easily and they’re rude their money hungry and they will not work with their customers that are on fixed-incomes
There no rain it is come outside but yet the power go out what the he’ll is Wong with this power company they suck
So here we sit, after almost 5 hours with no power and on a night where it is to drop below freezing, and I’m not the only one without, every single one of my neighbors, some whom are elderly are in the same situation.
The price has went up, to expensive
We have been without power for 11 hours and they still haven’t got it back on and it’s like this all the time this electric company is a complete joke we have now been without electricity for 16 hours and they can’t tell you anything I have …
A toddler could run this better
If you like power outages then this is the company for you trash customer care terrible service and little regard for customers
So glad i am now on swepco in hallsville. no outages unless there is a good reason. bill reflects what i ACTUALLY use.
Upshur Rural is by far the best they have the best service and have reliable professional workers.
Great company: these people work hard to serve their city and surrounding areas. Would love to live in the area just to be their customers.
Most unhelpful people ever! Living on a power trip!
If a customer had a choice! They would be out of business in a week!
I burn more gas in my generator than I do in my vehicles. The people who give 5 stars must be generator salesmen.
THEY DESERVE 0 STARS !!! Very UNPROFESSIONAL , UNRELIABLE , DOESN’T CONDUCT BUSINESS CORRECTLY, THE WORST PHONE SKILLS places you ON HOLD YET YOUR CALLING BK 7 TIMES TO GET NO ONE AFTERWARDS ! GLADLY WILL TAKE YOUR MONEY , YET WHEN YOU CALL …
half the time there’s a storm the power goes out. sometimes the skies are clear and it still goes out. this company is proof that God is dead.
Only the worst and most expensive electric company out there ,basically weekly outages, that can last for days with only 640 people without electricity, run if you know this is the company , if given a choice.
Everyone who works for Upshur Rural Coop in the office or in the field does a great job. Thank you to all who work around the clock to get everyone back on during outages.
Here I sit, first day home in over 2 weeks. No rain, no wind, but it is cloudy so apparently that’s enough to shut upshur rural electric down ONCE AGAIN!
Horrible. Absolutely horrendous. The prices are high and the quality is trash. Whoever rated this 5 stars is probably a worker. If you are looking for electricity this is certainly not the place to go to.
Highest rates,charge you a 420.00$ deposit if you are 1 day late in a 1 year time frame.Then if you use auto pay the money cones out of your account that day but they don’t process causing it to show you were late then charge you another 680.00 deposit on top of the 420.00 do not live where Rea is your only electric company
When power goes out it takes over 4 hrs to get restored if you’re lucky. Apparently they don’t have an after hours crew that’s worth anything
Of course u know who they are there my electric company. They are the best around here
Worst electric company ive ever expierienced.just moved here recently been here 14 days.i have paid this company more money in that short amount if time to have their service than i have ever before.ive had entergy my entire life and used to think they were they worst.now i really miss them.moving again soon
Power goes out pretty frequently but they have good linemen and they normally post updates on their FB page.
This is by far the most unprofessional company i have ever had the displeasure of doing business with if there was another company i could go to i would in a heartbeat they have an attitude of well were the only guys on the block and u need us so were going to treat you like total garbage and there is nothing you can do about it.
Beautiful sunny day and they still can’t keep the power up. High rates and horrible customer service. The actual linemen seem to work hard at least.
Call up shut rural our lights went out. Tried to call them back to let them know a rooten tree feel on lines by house they didn’t answer called for 2 hrs no answer wow some electric company
Been dealin with upsure gopop company for some time now yes there president an company are theives , slow , full of mpre excuses than a 6 year old , rude people an wont fix a dang thing .
It doesn’t matter if the sun is shining or its snowing the power goes out all the time!!!! Over here in Diana the area it’s all the time. They need to update their substations and probably the transformers also.
Lost electricity three times in the past two weeks can’t report the problem because when you do it hangs up on you why can’t they just fix the problem correctly the first time
We love Upshur Rural. So appreciate their service. Country electric isn’t easy in the Piney Woods, but we have good service.
People are nice, normal rural electric company with outages from time to time
We sit in the dark with the a.c. set at 76 degrees, barely use anything but the T.V, and yet somehow I’m still paying over 200 dollars a month for service. We’ve had four power outages in less than two months. For no reason. And when you call they refuse to answer.
absolutely the worst company ive ever been forced to buy electricity from. They do what they want. Shut you off over a bill that is over 6 months old from another adress. It has to be ran by crackheads.
Can’t stand this company… You will get an outage if you fart in the wrong direction outside! They put no money into trimming trees in the rural areas and we get several outages every month. Have no power now since yesterday afternoon!
It’s not so much the electric service that’s bad, it’s the Horrible customer service. There’s only one woman in their office is actually nice and know what she’s doing. But if you get anybody other than that they are rude they are short …
If I could give this disgusting company less then a 1 I would!!!!!! When I was on Swepco my bills were never even half of what I pay these crooks!! God forbid you ever get into a financial bind, these sorry excuses for humans will NOT work …
The 2018 version of Hooterville Electric Company, and what’s really pathetic is they don’t care one bit about all the negative reviews they get. They don’t care if they are the worst electric company in E.Texas
Poor customer service. They love taking your money but when you need help they are worthless. Don’t ask me for help the next time someone runs into a pole in my yard and electric is out. I think it’s time to get solar panels.
Not able to talk to anyone. Left email messages asHas result, tree leaning towards utility lines on Deer road, left email messages, still no response. How can this electric coop get away with this. Ongoing issues with with UREC.
They always take care of my mom and dad (he’s a stroke victim ). Now me, I’m not a priority but I chose to live WAY back in the woods and it’s the small price I pay for no neighbors lol. Crews work hard and my hat’s off to them. They don’t get the thanks they deserve.
This is truly the worst electric company to have ever purchased power from. Terrible service and antiquated ways of doing business. Their staff is difficult and they have a tendency to just bill without updating their billing information.
Expensive bill, frequent power outages, slow response, AND to top it off they are attempting to “legally” steal people’s land from them for their own benefit. Bad company all around.
Field personnel are great. They get 5 stars. Administration/office is horribly rude. Billing is questionable. Outages: frequent. I wish I was back on AEP Swepco.
Numerous outages over the course of 15 years and still haven’t upgraded much of their systems since the 1980s. URECC is also the publisher of monthly fliers of the “Tea-Party” Republican sort titled “Elec-O-News” that encourages their …
Astronomical high billing rates. No average billing, poor customer service.
Horrible electric company!! I have had service for 3 years with them and I have not requested an extension in over a year and they will not work with me. The sad thing is I only needed a 3 day extension. If I had the option to choose companies I would definitely switch to AEP!
TERRIBLE TERRIBLE CUSTOMER SERVICE
I ABSOLUTELY HATE THIS COMPANY’s we can do what we want Attitude,because you got to have electricity. We don’t need you, you need us. …
Was gone for three wks. December 14-Jan. 4. Nothing but large appliances plugged in. Thermostat set on 65. My bill increased. How can I use more elec. By being gone? Something’s wrong. I am looking for the public utilities commotion. Not the only time bill was out of whack.
They NEVER Answer the phone! On sunny days the power goes out… happens more often than not, unfortunately they are the only power company to service our Area. Also whoever gave ya’ll 5 stars must work in your office..In short THEIR BUSINESS SUCKS.
Their prices are ridiculous!!! They are already the most expensive electric company I’ve ever had, but then they send me a letter in the mail to inform us that they’re raising their prices and they’re going to have a community meeting …
If we had another option we with out a doubt would not use this company. our power is constantly Going out for hours at a time. Been out for over 24 hrs more than once and we have only lived here and been using them for a little over a …
Three times the power has went out in the last 24 hours. Very expensive, very rude on the phone. If I didn’t get a full tank of gas, I guess I would freeze to death!
Giving a 1 star simply because it’s required to leave a review. Upshur Rural is trash! Can always count on them for one thing and that is…not providing the customers with what they pay outrageous prices for. They do this because we simply have no choice for power.
I never knew it was possible to have this many power outages! I have only lived at my new house 8 months and have had maybe 20 outages!! Nothing wrong with this house, it affects my whole area! You people need to get your act together!!!!!
Electricity has been out going on 24 hours. Will we be reimbursed for our food that has ruined? So we have to pay our electric bill and, start over with groceries. This is America! Chapel Hill/ Winona. Wish we had other options.
Horrible customer service. Crooks. They think it’s ok to change an extra “deposit” because your bill is too high. Worst electric company to ever exist.
Is there a way to give zero stars? Cause Upshur Rural deserves a zero rating. Poor customer service, poor electric service. I feel as if i live in a third world country. Five to six outages a year , even in good weather, is absurd.
They promised to have my lights on the same day but failed, spent the night in my new house with my 7 year old and 4 month old, during freezing temperatures. Called their after hour personal and he gave me a run around. 😾 Thankfully my …
WORST ELECTRIC COMPANY EVER HAD….EVER! My electricity has been going on & off for a week now and my appliances are shot & my food went bad & I called and they are STILL working to fix problem. Ridiculous! You pay your bill but don’t get the service you pay for. PATHETIC!!!!!!!!
I agree with every 1 rating. We have only been here 2 years and this is probably the worst electric company I’ve ever had to live with in my 52 years of life. Constant outages. There is an outage with nearly every single rain event. If we had known it was going to be this bad, I don’t know that we would have bought property here.
I live in a very rural area. We experience few outages and they are quick to get the power back on. The only downfall is they trimmed the daylights out of 3 of my 4 pecan trees. But overall, we can’t complain at all.
All it takes is a tiny 2 minute sprinkle and we lose power for hours. As much as electricity costs you’d think their service would be more dependable.
I have had great service. When the power goes out because of storms they are so good about being on top of the problems. I’ve never been with a company that keeps us updated on the damage done to the power lines omg with videos of them working on it. Thank you for all the hard work!
Let me say loudly and clearly, I do not work for Upshur Rural and I am not, in any way, associated with the company. …
My 1 star is forced… no option to select a negative amount of stars
Worst electric company is US history!
I’ve replaced all appliances due to power surges, power goes out for a yearly …
I have never had so many outtages anywhere. If tree are the problem, send a crew out to cut them. Other electric companies do.
A horrible company. They do anything and everything to bleed you dry. Last month we got a notice saying they were going to add $350 to our deposit if we were late again, keep in mind, they required a $250 deposit to open an account, but if …
They installed a kiosk recently, and instead of taking five minutes to pay your bills now it takes 30 or more if you mess up entering the numbers on your check. I’m not sure who’s BRIGHT idea this was, but it makes everything more …
So, far the electricity stayed on during the winter storm and after. 5 stars for that. What I am now worried about, is my electricity bill. New to the area, but I’m reading about $15,000 electric bills being charged around the state.
Don’t know why they have phone service, nobody answers it anyways. And you thought Swepco was bad ? Should be called 50/50 electric ! Well, here we are again, 4 days since last outage, actually pretty good stint for Upshur Random Electric, …
I wish I had the money the take this Upshur Rural Electric to Court. They are the only ones that have service out in my area, and last I check that was against the law. Don’t get me started on their prices. I swear they mess with the units …
I have been waiting over a month to set up new service! Everytime I call they tell me that the technician will contact me by the end of the day or the end of the next day and I still havent heard from them. We know that upshur rural is …
I guess you can call us a current Upshur Rural customer. We have an acct, but 37 days later we are still waiting for new service connection. They are no help over the phone or in person when we will actually have service. They just keep adding 5-10 or 7-14 business days because really they have no clue to what they are doing.
The five star ratings are most likely bots!
The wall outlets in my house are 136 vac. I wonder if this has any effect on how …
It’s sick how much they are charging us right now claiming it’s because of the snow storm last year. They are thieves and some of us are on a fixed income and can’t afford these insane prices they are throwing at us.
Right now if I could post a negative amount of stars I would! (you have to select at least 1 star in order to post, wish the darn thing a black star, dark like it is here!) They must have a big breaker switch and every time a storm comes …
I have read the 15 reviews and agree with all those who would change companies in a heartbeat if we had a choice! The other 2 or 3 people that LOVE UREC must not be experiencing the recent DAILY outages that have been occurring the past few …
We have had really bad weather out here in Northeast Texas with the storms, trees falling down snapping power lines and poles and stuff. I had multiple trees down on my prop & those broken pines busted the power line to my house from the …
I have had nothing but good experiences. We had to replace a pole, and they came out after hours to turn the power back on. A fus e blew this morning, and they were here within two hours of me reporting the outage. He replaced the fuse and …
If you want unreliable energy and no lights, well does this company have a deal for you. Not only will we charge you am arm and a leg just to hook up to our third world electric power, but we won’t provide you with consistent and reliable …
Power went out early in the morning 2am. They had 2 men out and on it within 30 minutes. Had to put in a whole new transformer. Had to go above and beyond to restore power and did it with great professionalism and courtesy. We had our power back on just in time to get up for work. Thanks again guys!!
This is the second time this year that we have been without power for multiple days. No-one ever answers their office phone number, they don’t give you and idea of what timeline to expect with the power outage. Very poor customer …
48 hours without power is totally unacceptable, could be another 24 hours before power is restored. Can they not get mutual aid from other cities. How about paying for my hotel bill or the 200 dollars in frozen food that is wasted. Worst power company ever
I am a current upshur customer. I am on prepaid and have been for 2years. When it is cold or predicted to be cold upshur goes up on my bill. And vise versa in summer months. …
Terrible, terribleB!!!! Been with them 20 years. They’ve made mistakes on my bill and finally got them to correct it. I moved and put in order to disconnect services since my outside light had to be separate. Since I wasn’t living there I …
Our personal experience has been great with URECC. Considering the number of trees and remote lines, I have been impressed with how reliable our electricity has been and how quickly it is restored during an outage.
I have been a customer for 15 years. They’ve done a excellent job up until about three years ago. Prices have gone through the roof, customer service sucks balls! And outages I can’t even count. Time for propane, propane generator and batteries for storage. This is where the world is headed.
Power outages often, wind, rain even thunder will cause it to go out. It seems like a long time before it is restored as well. I could understand if we lived in the country but we are a few blocks from Main Street in our town! They have no …
If I had another option for electricity, I would jump at the opportunity to escape the horrific customer service. Plus, their frequent outages (even with clear blue skies) have fried my electronics. They “work on the lines” in the middle of the day and my power goes out without warning several times every month.
Unbelievably EASY to set up new service remotely, and set up online pay. Website is user friendly and fast. Over the past couple of years, the Facebook page has provided prompt updates with further info about outages and expected downtime. These folks work hard to bring us electric way out in the country and we appreciate them!
Upshur Rural doesn’t even deserve this one star. But this was the only way that I could leave a comment. No power since 6:30 AM. I have talked with a representative three times now. Each time they seemed like I’m an bother. Each time I …
I’m giving 5 star on being the most horrible light company ever. I honestly think if you are going to service a large area. You should had at least one local person working to help insure faster service. Where I live is to far for us to …
Im sure all the employees do their best. always nice when I have to call. We do have problems with our electricity going out for no reason. We actually bought a generator to run our camper we stay in it so much. seems they would read these …
There are too many power outages and terrible customer service for the high price we pay. If there was another option for electricity where we live, I would definitely check it out. If you have trouble paying your bill they will not work …
Never in my life have I lived someplace where I lose power like we do here. In the span of 20 months, we have lost electricity over a dozen times. I just called and said ‘I am calling to see why the power is out?’ and was (curtly) told ‘I …
I seem to always speak to Sylvia on the phone. She has always been helpful and courteous. My low rating is because of the MEGA inflated totalitarian monopoly scheme they seem to have over this area. In the winter and summer, we can expect …
WHY DO I EVEN HAVE TO GIVE THEM 1 STAR TO BE ABLE TO SPEAK MY MIND?
I recently moved from nacogdoches to gilmer. If I would have realized how …
My wife and I called because our electric bill is extremely high. The representative told me it was because of our windows. I told her that our windows were new and energy efficient. Then she said she couldn’t tell me when our peak usage …
Of course a Rural company will have occasional outages. I don’t think they’re overpriced either. I am very happy and grateful that we had UREC during this 2021 snow ice storm.
Worst electric company in history. If you sneeze your lights go out. Don’t know how we use $200/mo in electricity because half of the time we are out of power. Power surges ruin your appliances. Power just doesn’t go out during storms; it’s …
We lose power if there is a gentle breeze. The good news is, it takes these people only about 10-24 hours to restore it.
I understand everyone that works here works hard and I’m sure they’re all very nice, but there’s no way I can give them more than one star. Our power goes out 3-5 times a month rain or shine. My home’s had insulation added, A/C kept up, and …
The WORST Electric Company ever. Never, never, never in the almost 50 years of paying for electricity have I been without power so many times. It being almost 100 degrees, and no power is nuts. If they had less counties and a better …
On 10/20/2019 a freak storm cell formed over my home with vicious straight line winds, the winds snapped my power pole at the ground. I sent a report in around 10 pm that night and they were there by 10:30PM. After speaking with the crew on …
Thieves who will rob you blind but where we are at we have no choice but to deal with it’s bad when the electric payment is more than the house payment and we’re never home. Like who do you contact to dispute this?
This company is the worst I have had EVER!!!! I am always losing power and once it is off it takes days-weeks for it to come back on. I recently had a very large tree fall on our electrical line which caused three of my electrical poles to …
Where to start? Well for those who don’t want to read much I’ll sum it up. Terrible prices and terrible service. I’m in the dark as I type now. It seems if we have a storm watch of any kind we can almost guarantee we are going to have an …
For the record, I do not work for Upshur Rural…I’m not entirely sure why there are so many negative comments. I have had their service for about 5 months now and my bill has consistently been around $190-200 a month for a 3 bedroom …
This is the worst electric company I have been with for 14 years. I have been without electricity for 12 hours today and still have none. For the past month our electricity has been going out at least once a week. I normally don’t report …
A $50 recovery fee every month due to a storm we had no control over is outrageous they act like we should have to pay this insane amount monthly for years for something they should have been prepared for in the first place…
The utility company is starting to be ridiculous with the price hikes.
My bill went up by over $100.
After recently purchasing a home in Holly Lake Ranch, I called to request information on setting up a new account and service. The young lady that assisted me was so patient and kind. Within 10 minutes she had everything set up and sent me …
We have been late on paying our bill 3 times cause we didn’t have the money on time cause of the way our paycheck is. We pay our pill no more than 2 to 3 day after it’s due and we get charged for another deposit fee. So where my bill is …
I really wish I had more choices for electricity then them. They are a joke, they keep raising prices. They need to offer a bottle of lube when they come install service… I went to make a payment some reason it failed and then they charged me a extra 30 bucks… not like they were already over charging me anyway…
This company is a joke. We constantly lose power on good weather day’s. And during the winter storm we lost power and our electric bill in March was $1300 when we used less electricity this year than last. Good luck getting ahold of anyone …
I have had more outages in 2 years than I have my previous 60 years living in different parts of the country. An upgrade of the grid would be a great start, yes this costs money but customers cant expect an outage every time they roll the dice. Possibly going underground would solve 95% of the problems.
I am sharing what a wonderful job James, with UREC did on my service call. I had a security light that was out. Not only did he replace that light, but checked the other two, replaced old bulbs , and found another issue which he fixed while here. That’s what I call great service!!
Have had service with Upshur rural over 25 yrs. When there are widespread outages on the area upshur customers always seem to have service restored before swepco. Issues I’ve personally had have always been taken care of promptly, and courteously. Thanks to everyone for all you for the awesome job you do.
Monday first 90 degree day we get and power out several times. Wednesday still hot and power out. If ya’ll cannot manage the TEXAS heat please quit and let somebody in here that can!!!!
‘We have more power outages here than anywhere else I’ve lived. And when it goes out. It typically stays out for hours, on a clear day, on a rainy day, warm day, cold day… weather apparently has nothing to do with it. …
Prices are inflated. We were not home for most of the billing cycle; they are charging almost $300. Price gouging. Disgraceful.
Upshur rural electric How dare you ask for extension after years of service and then they increase your bill and make you pay a $500 deposit Way to work with your community Are they training us not to Ask questions about their service
Great service. I don’t know her name but she was patient and concerned and took care of the problem quickly. She needs a raise.
We have lived here almost three years and the service has been great and prices very reasonable. Even during the freeze up last year, we never lost power. My only complaint is the website and updates when there is an outage. We have had …
I am astonished at the poor reviews. This company is a CO-OP that returns money to its members when it makes money. It operates in a FOREST where limbs fall on top of power lines because that’s what limbs do. They have a power outage …
This is the worst electric company I’ve ever had the displeasure of using. A light gust of wind knocks the power out and then it takes them 5 hours to fix it. IT IS TIME TO MOVE OVER UPSHUR RURAL ELECTRIC CO-OP and let a service in that knows how to handle things. There are just WAY TOO MANY OUTAGES.
Worst Electric company by far! $149 power cost recovery fee and the customer service is horrible.
I remember when my elderly grandmother was late a few times on her bill. (Obviously struggling to make ends meet) What did Upshur Rural do? CHARGE HER AN ADDITIONAL DEPOSIT. I am thankful people are bringing this corrupt business into the limelight and I hope more comes out of this than they wish.
You basically have to sit in the dark with no AC/Heater on to keep your bill under $300. We are still new to Upshur Rural but I have never paid so much for my electric bill as I do here. And customer service is just as bad.
Upshur Co-Op has refused to cut down a dangerous dead pine tree leaning over my line (their easement responsibility area). They told me to just pay someone to take it down. The tree is close enough to the house to hit it depending on which …
Horrible power company! We were told since we were late paying our bill for the last 3 months that we are being charged a 500 dollar deposit for being late. If we are late paying the bill then how can we afford a deposit on top of the one …