Frontier Airlines World Mastercard Reviews ( 250 )
My flight from Norfolk to SFO via Denver had professional staff and early arrival on both legs. However, the aircraft is extremely uncomfortable and I am a petite person. Seats are very hard, very narrow, and seat backs do not recline. The …
Horrible Airline! All they care about is collecting money for carry ons! They single people out – letting most go through, unfriendly gate agents, unfriendly flight attendants whom lied and said coffee machine was “broken” both front and …
Flew from denver to bwi dec 13. After running into zero issues with my personal belongings they charged me 60$ on my last connecting flight in Denver at gate A32. Complete utter rip off artists. The ticket prices are alluring but fly …
Flew from GSP to DEN today. What a RIP. First, it was impossible to check in online without paying an up fee for what were, except for exit rows, the exact same seat as you get at no additional cost when you stand in line to check in at …
Nice for a budget airline. Seats are less comfortable than traditional airlines, but price is awesome. If you can avoid checking a bag I highly recommend doing so as the lines are extremely long and it was a 40ish minute wait leaving so plan accordingly.
The 2 cashiers couldn’t stay focused on their jobs for more than 2 seconds. Too much walking around and talking every time they managed to get someone their flight ticket. 40 minute wait time. I was happy my flight was delayed because I …
Charge for carry on items is excessive. Flight was delayed 2 hours and gate attendant was extremely rude in relaying the information. I understand being frustrated because multiple people are asking the same questions but if your loud …
Terrible! The check bag line in Denver was SO long that it took over 2 hours to eventually get to the gate. After they checked me and my bag in, the plane LEFT before I got to the gate! I complained to customer service because I had a big …
This is the worst flight you could possibly ever ask for. From the beginning they had my flight going to Florida to South Carolina when I originally had a flight to Denver to San Diego. Not only that, but I had a 12 hour layover where I …
Their flights may look cheap, but you have to pay a separate charge for your seat, and even a carry on will usually be $35. Shockingly, a checked bag is cheaper! Count on either your flight being delayed or the gate being changed at the …
Wow just wow, cancelled our flight due to nit enough people but what they mean is not enough pilots because the don’t pay them. Then the delayed flight is also delayed, just a trash tier airline overall
After flight was cancelled. Frontier in Co Springs got a scheduled out of Denver following night. Airport was much better understood while everything was open and people could explain navigation through airport. Every other time it was a nightmare at Denver International.
9/7/2020 Denver Gate A37 flight to Orlando 678
I stood at the front desk waiting on the airline employees. I waited patiently and didn’t insist. Due to Covid I kept my distance however I was clearly standing …
My flight from Denver to SLC was cancelled due to weather, and after waiting in line for TWO HOURS to talk to customer service, I was told that the next available flight was THREE DAYS LATER. No help with hotel. No food vouchers. Nothing. Ended up taking a 12 hour greyhound instead. Thanks a lot, Frontier.
The worst airline I have ever flown. A four hour flight from Miami to Denver and they didn’t even offer water. They require that you wear a mask and that you stand 6 feet apart when boarding but they don’t follow the social distancing …
There planes are one step up from feeling like flying a CONAIR. Seats don’t recline. Only thing free in flight is water, but to much and they’ll charge you. If you miss a flight due to unknown gate change, well, it’s your fault and have to …
Purchased a flight with Frontier along with thier “the works” package. My experience started off with thier employees taking forever to show up at check in so I could check my bags. Then ended with my last connection to get home eff being …
Employs spoke English and the guy was nice. I got through security with no problems in about 20 minutes. The flight was fast but the beers was expensive. But good experience because it didn’t crash
Thanks to frontier, I waited 24 HOURS in a freezing cold airport because they delayed my first flight going to denver. Upon arrival, my plane to detroit had already left. They refused to voucher, refund, or even assist with a hotel. I would …
Terrible leg room and tray table location. Cheap flight prices become null after huge expense of paying for bags. Drinks are not free. Not worth it. Other airlines offer similar prices, leg room, don’t require you to pay for a carry on and at least offer free drinks. Staff was wonderful… not their fault at all.
I had a mostly excellent experience on Frontier Airlines. My main complaint was with the delays I experiences on every leg of my 4 leg trip. Service was friendly and with a smile. There was a lot of difficulty checking in for the flight due …
I wish I could give a zero star. No communication when flights delayed. You have to pay for EVERYTHING.. even crackers on the plane. Pay to carry on or check bag. Pay for your seat. May appear to be the cheapest option but definitely is NOT …
Oh Frontier, you were once so great. What happened? Why do you nickel-and-dime us? Why do your seats feel like fabric glued directly on metal? Why are your tray tables the size of a paperback book? Why do you not value reservations and …
the customer service is horrible, every trip have a bad experience. Today was the last straw, after on hold 20 minutes with an agent who was helpful and understood our situation said we will get a refund in full because they could not …
Flight attendants were rude (I heard another passenger ask their name after being talked down to like a little child and the flight attendant told the grown adult they didn’t know their own name), they changed our departure flight a few …
Absolute worst airline. Waited in total of almost 2 hours on the runway to fix a matience issue. Pilot says 5 mins ends up being 40 absolutely ridiculous never. Bottled water for 2.99 and no snacks or beverages due to pandemic
Very bad airline in my opinion. The seats don’t recline, they do not supply ANY free water during flights, and carry on bags are $50. Your bags will not come out of the carousel for over an hour after you land. If you have a choice trust me …
Delays flights for 6+ hours, cancels it at midnight, doesn’t notify ANYONE, no representatives to be found anywhere or worse, they slip away only to disappear, checked bags lost and left out in the open for anyone to grab, charges for …
My first time ever flying and I have to say it was a super smooth trip from Charlotte to LAX. NO ISSUES WHAT SO EVER. I highly recommend looking and the the bag and luggage fees. I looked for about 2 days to make sure everything was right which made the trip 100 times easier. Will definitely fly again.
After 15 years in the military, including flights back and forth to Iraq and Afghanistan, C-130s, Blackhawk helicopters, Cessna puddle jumpers, and prop planes, I can confidently say that this is the worst air experience I have ever had in …
Frontier is the absolute worst airline in the universe. I will never use them again, even if they gave me the flight for free. Do yourself a favor and Google “what is the worst airline” then never book a flight with Frontier. This flight …
Booked a flight a month in advance. Logged in online a week before the flight to check the schedule only to find out flight is cancelled. Called customer support and they kept saying i cancelled it online, when i never did and they couldn’t …
I don’t think they truly care about anything because people are going to pay the cheap prices either way. But I can say that there are flight attendants on that airline that really go over and beyond to accommodate you. Thank you for keeping me safe and happy. I’ll fly with Frontier anytime.
We have never had a problem with any other airline but this one. On our way out we had a 3 hr.wait because of air conditioning. The 1st crew was not friendly but after the wait they changed crews. Then on the way back the crew was fantastic and we got in early but sat waiting for a gate for over an hour
If you can afford it, DO NOT fly frontier! They switch on boarding times and gates at the VERY last minute which caused us to miss our flight. If you do book, consistently check your flight in your email or their on website. Even after you print your ticket, the time and gate can change.
Delayed our flight three times with no notice. First time, they were missing a pilot. Second time they literally had us line up between the gate and the plane because they forgot to clean the plane. The third time they had us sitting in our …
**EDIT** December 2022
Loading at Frontier is like the cattle herding at Southwest. They announce they are boarding military, Elite and those who need help boarding and give you 2 …
My wife and I had never taken a Frontier flight before and upon seeing the negative reviews we were slightly worried when we noticed one of our names was misspelt on the boarding pass. A quick google showed it would be $475 to respell a …
Absolutely horrific experience with their customer service out of the Philippines. Spent days and countless hours on hold and speaking with representatives that do not know what they are doing. Just trying to access an account and still …
Flight was delayed 3 hours and then was delayed even longer due to the plane not being fueled fully. The air on the plane did not work properly and we were advised to stay on the plane while they fueled up again and it was a sauna in the …
HORRIBLE customer service, I even contacted to customer relations(Sara) regarding a flight cancelation(fight #142, 6/25/21). She just refered me to contact one of Frontier agent of airport and just hung up the phone. I asked her their phone …
if i could give zero i would my first time ver flying and i booked a flights day later is very sick and cant fly for the next year and the are refusing to give me a refund at all not even partial and they have now lied 2 times well lets say …
This airline is a joke. They made an unscheduled stop in Houston to refuel stating that it was due to high winds. Caused me to miss my connecting flight and hang out in the terminal for over twelve hours with all my luggage because they …
The absolute worst airline out there. The departing flight was overbooked and I had to wait until 10 minutes of the flight departure to know if I had a seat, even though I booked 1.5 months in advance. The returning flight was even worse. …
I’d give them lower if possible. Flights are always delayed and they never improve on that so don’t expect to be an exception. When you try to figure things out, customer service takes you through loops. When you get someone on the phone to …
They charge for everything, even water. Flight came packaged with Alaskan and United, in the middle. They charged for checked luggage (as expected), but also carry on and seat choice so we could sit together; $343.50 extra at the gate! That was an additional 50% in price of the original tickets for the entire trip. Disgusting.
Worst travel experience EVER. Frontier changed my flight’s departure time SIX TIMES over the course of 12 hours. At one point they moved it UP two hours, but only notified me (via email) an hour and a half before the new departure time. …
Would leave 0 stars if possible, our flight was delayed by 2 hours causing us & 15 others to miss our frontier connecting flight by 12 minutes, refused to hold plane and made us stay overnight in order to be able to get on flight going to …
I got a great price, almost half what my wife paid for the same trip on another airline. The staff was polite and professional. Beware they do charge for everything. Make sure to be clear on carry-on versus personal items, they charge for …
First I had a 12-hour layover in Denver and when it was time to board no one notified me they changed the gate, so I’am sitting waiting to board and noticed they never called my number, so I asked the flight attended and she said ” oh they …
I’ve flown with Frontier 6 times already (I think 1-stars are mostly given on basis of single disappointing occurrence) and am very happy with everything so far. The flights have all left on time, had smoothest landings, and flight …
Trash airline do not ever use them. Flight delayed for 4 hours had to deplane because they had some medical issue and now we’re just stuck here. Whole vacation ruined, I’ll be stranded when I land without a car or access to my hotel 🙂 totally incompetent airline and not worth your time or money. …
If there was a zero rating I would have gave them twice when I had a bad experience with this airline first time was 2year ago coming back to San Francisco from Washington with me and my brother they Kept on sending us back and forth from …
Worst customer service I’ve ever experienced. Two flight delays with no communication. They failed to update flight information on flight status boards and screens at the gate. When I inquired about the delay and unannounced gate change …
Got round trip tickets for 9 for a family vacation for around $1100, including several bags and sitting together. They allow families to board early and car seats and strollers are free to check with a child ticket. Unbeatable value. …
My Son lost his license lastnight when he flew home, They found it and when contacted, they was awesome about it.
I went to pick it up this morning and they was Very accommodating to me.
Bigtime Kudos to “Miss Christy” and Frontier Airlines!!
Never flying on Frontier again. We booked tickets pre-covid, had to cancel our trip due to covid, we didn’t read the small print indicating we had to re-book with in 90 days or the tickets expired. We lost $563! I cannot believe a company …
I honestly never leave reviews and I dislike people that live and die with the review mentality but If I could give Frontier zero stars I would! My advice, pay the extra money and fly with a better airline that has good customer service and …
They are really getting bad. Frontier does not social distance. They had butts in almost every seat! No regard for the health, safety and well-being of the people. Seats are extremely uncomfortable and they do not recline. This airline is greedy for money…will not be flying with them again! Not worth it!
Always flight delays. Had almost 4 hour flight delay and they let us know at the last minute so we were sitting at the airport for over 5 1/2 hours. Don’t expect any extra services during the flight when they are the cause of the delay, …
Terribly confusing tickets about number of checked luggage paid for!! Had a health issue trying to get from check in to gate. Called denver airport assistance 3xs said they talked to Frontier for wheelchair assistance. After 45 min. I …
We boarded our flight this morning only to have to sit for over an hour waiting to take off do to maintenance issues, which caused us to miss our connecting flight and the only thing they can offer is another flight over 6 hours later. This …
Will never fly this airline again! 4.5 hr flight with no meals or even a bag of pretzels! Flight attendants spent more time talking to passengers in the front row than attending to other passengers. Also had to change our flight and the …
Will never fly Frontier ever again. We boarded our flight and had to sit in the plane for an hour before we were told to get off and move to a new gate. The service is average and the seats are not comfortable whatsoever. Don’t fall for the cheap flights because you end up paying even more for luggage and accommodations. Not worth it.
Their tickets are cheap but here how they get you….. luggage extra, anything bigger than a purse your pretty much going to pay for. Want to choose your seat? Baby girl, that’s going to cast you extra. Anything you’ll need outside of your …
One-way flight Denver to SLC. Flight and desk staff was all great. Flight was incredibly inexpensive and easy. The only complaint is being packed in like sardines. I am an average-sized American man. I barely fit in the cattle class seat. It must be my child bearing hips…
If you’ve flown with them, then you know. Lost luggage, no leg room, rude employees, bad service from start to finish, but what do you expect from such cheap flights?
Arrived well within our 45 min allotted time to have our bags checked and we were told that we had to have them checked in two hours ahead of time and that we would have to be transfered to a later flight due to our “tardiness”. The later …
Not only was my flight delayed for over 3 hours, we taxied for over 2 hours. I’ve never had that terrible of an experience from an airline. Not to mention the stewardesses knocked on the bathroom door to get me out. Then they said they had …
They are soooo rude. Pay for every option that most just give you like WiFi, sodas, a reclining seat. Wish I could run a company this awful and still have a job. Hate flying with them!!!
You are better off driving rather than flying this budget airline. Unreliable, rude, uncompassionate. Failed to live up to the basic requirements of an airline. Steer clear!
Terrible! True they have low fares but the trick is that they charge for everything individually including a carry on bag. On top of that we had a flight from DFW to Denver and all of sudden it was delayed by 7 hours for no reason then we go back 7 hours later and it gets delayed again. Probably the worst airline out there.
Flight 226 on 06/19/21
We were boarded on the plane at 11:30am, by 12pm the crew opened the forward and aft doors of the plane to compensate for the 90+ degree humid temperature in …
Flown with these guys several times…. I Paid more for my bag then I did my flight . Keep in mind I’ve flown with this bag several times on frontier. I Had a little duffel bag that I’ve never had to pay for and they make me pay for it at …
Do you like getting threatened at the gate? You’ll love Frontier Airlines. Gate agent threatened us and closed the gate after I refused to cough up an extra $60 to get my wife’s purse on the flight. I offered to put the item in my backpack …
0/5 stars. This is the first and last time I will use Frontier. I had been warned that you get what you pay for but I never expected that they would change my flight last minute (5am the morning of), never send me any notice of it, making …
The flight into Denver was very nice. The staff was polite and courteous
My connecting flight on the other hand is unacceptable. Our boarding time was slated for twenty minutes prior to our departure… it now 20 past the hour and …
Frontier does not have customer service. They do not offer compensation for canceled flights due to their mismanagement. I will NEVER use them again. Our flight was canceled and it caused a 2 day delay getting home.
It is never worth it to fly Frontier Airlines. They canceled a flight without notifying us. The way we found out was when we we tried to check our bags. The agents had no clue and they also were not polite to any of the passengers. While …
Cancelled flight on a Friday February 7 2020 in Denver after a 6 hour delay and sitting on the runway for 2 hours. Offering no refund and no option for 3 more days leaving people stranded from a connection. Looking for full refund (booked …
They couldn’t find me in their system even though I had an email confirming I was checked in. It’s going to cost us an extra $1,500 to get home. Terrible customer service at DIA.
They had me pay for a carry-on but gave me a ticket that said no carryout carry on allowed and then all of a sudden it shows that I pay for it on my phone and my bank account but it doesn’t show in the system that there’s a paid carry on …
Fly with ANYONE ELSE . I left my backpack on a flight that landed in Denver. We were standing right outside of the gate. People were still coming off the plane. And they wouldn’t let me go back and get it. They confiscated it and then …
As a first time traveler I had the worst experience with frontier
Poor customer service I was charged a lot
And no one would answer a single question …
Frontier is the absolute worst airline ever. I will never fly with them again. Which is actually pretty unfortunate because I paid the yearly fee to become a den deals member. Needless to say, I want a refund on that. My boyfriend and I …
Picked me up from vegas supposed to go to to colorado springs and they dropped me off in a completely different city along with the rest of the passengers
This low budget airlines should be banned from doing business in the US. Low budget illegal airline who doesn’t allow flight cancellations within 24 hours of booking
Very basic airline, pretty sure they are the only one with no wifi option. Be careful when booking, read everything carefully, they do not have any free checked or carry on bags. But they do have bundled options that can give you better pricing depending on what you are looking for.
I will never fly frontier again. They overcharge for checked bags and they also charge for carry on. They have only 2 employees checking people in and there are at least 400 people waiting in line to check in. Employees are extremely rude …
They don’t follow their own policies when it comes to flight change/cancellation. It’s worth paying the little extra to fly any other airline. I will never fly frontier again.
I will never fly this airline again. Rude workers at the gate. I reached out to customer service about my experience and they were no better. Also, by the time I paid for a carry-on, it ended up costing about that same as flying a larger …
Just flew this same flight round trip in April and may with the same personal bag. This time, right before boarding they said i need to pay $85 for my bag and $85 for my wife’s bag.
All airlines have tons of fine print and we are responsible for reading it. With that said, it is unfortunate I booked my flight a day early and did not find out until I was at boarding counter at terminal. I called customer service to get …
NEVER FLY WITH FRONTIER AIRLINES. 1) All my flights were delayed for some reason or another. I swear that it is impossible for them to ever be on schedule. 2) All they care about is that you apply for their rewards credit card. 3) Zero onboard services. 4) It may seem cheap up front until you have to take luggage with you.
What a joke of an airline and a team. Our flight kicked multiple people for overselling the flight and then we had multiple empty seats on the flight. My return flight was cancelled and then the replacement flight has been delayed twice now.
Melanie checked in our bag at the dfw airport frontier desk and she was very nice!! Our travel with frontier was great, however the smell in the plane wasn’t pleasant. Overall, 💯! …
Frontier Airlines is without a doubt the WORST airline (and possibly worst company) in America. If you are not at the bag check-in counter 45 minutes prior to flight departure, YOU WILL NOT BOARD (as the staff leaves the bag check-in and …
Frontier is blowing it.. I got 2 text messages and 2 emails saying my 10pm flight was delayed to 11:30pm, so I had time. The flight was not only, not delayed, but it took off early. There were 5 people in line with me in customer service …
POS Airline, this will be THE LAST TIME I fly Frontier, fly Delta, next time, much better airline. Reason is paid for carry on for flight from Salt Lake to Chicago, had to connect out of Denver, was charged additional $270 again to add bags …
I unfortunately had to cancel my flight plans due to an unfortunate circumstance with family. I completely understand the cancellation policy and take accountability for needing to cancel my flight but my concern is the extreme lack of …
This is a good airline to travel on. Most of the staff offer good customer service with a warm and friendly smile. They are clean and efficient. And their prices are good too.
What a joke, cancelled our flight on Monday afternoon that was supposed to leave Wednesday. Now on Tuesday I got an email to check in! You let us down on Monday, tease us about checking in on Tuesday? Pouring salt on the wound, that’s just …
Avoid flying Frontier at all costs! This airline is a joke of a company. We boarded the plane and sat for an hour on the runway with no air conditioning before being deboarded and told that the flight was cancelled with no plan for any of …
They made flying with our one year old easy and convenient. We were able to check both our carseat and stroller for free! Plus our diaper bag was free as well. The staff was friendly and understanding, kind and considerate.
Accidentally checked in bags at the time of check in. They will not refund the price nor put it back on my frontier miles, even though I am a DEN discount member. …
If I could give this airlines no stars I would. I had two flights scheduled today. The first one departed almost two hours later than what was said. When we made it to Denver for our connecting flight we were told it was delayed. After …
Pure trash of an airline. Will wait until the absolute last second to tell you that your flight is delayed by 3 hours and that you will miss your connecting flight. Literally 15 mins before boarding. …
Horrible, slow , incompetent, small airline that gets pushed around by every other airliner. Cant stay on time to save a life. Spend the extra $70 bucks with anyone other airline and it will be worth it.
There was an issue with a passenger who evidently assaulted another passenger on our flight a few rows away. The flight attendants moved the victim and her guests to the rear of the plane, and then the captain came on the intercom and said …
It was our first time flying Frontier and it was a very pleasant experience all around. We normally would have avoided this airline based off reviews, but they were the only direct flight available. The costs were so great that we upgraded …
Booked flight months in advance, randomly flight was moved up 7 hours, forcing me to take an extra day off, Frontiers answer was a $25 voucher, cost me more then that to take the day off. One person traveling with me could not get the …
I have used Frontier multiple times, mostly because it’s typically the cheapest available option, but the service typically isn’t too bad. However today I was on the receiving end of them canceling 3 different flights to three different …
While frontier doesn’t actually fly any planes or get anyone, or really anything for that matter, from point A->B they do sell you a ticket to get past security. If you are looking for an airline that allows/forces you to hang out in …
Worst experience! They canceled my flight 20min before boarding time and couldn’t give us an explanation or solution. My baggage didn’t even left the airport and it was broken and I was missing a cologne from my suitcase. Still can’t get an update on that. Do not book with them!
So I happened to have the Frontier as the Air Service to travel aboard, and will say, the first flight happened to be ZOOM, from one place to another, with the handing out of some 🌊, which is appreciated, and the spacing on the flight too, …
I would give Frontier Airlines a 0 rating but it’s not available. Their website has the flight numbers listed and when you go to check out they switch the flight to different times and if you aren’t paying attention you will accidentally purchas the wrong ticket including flight times and flight numbers.
One of the worst experience I had flying with a company. My flight was delay up to 5 times, waiting 5h in the airport for a flight of 1h30min. They moved us from one door to another without giving reasons behind the delay. I’ll never fly with them again. This is unacceptable.
Today I accidently made an error while trying to change a flight and I cancelled my entire
flight. I called customer service and spoke to a nice lady who didn’t really …
Customer service for Frontier out of DIA I’d a joke. Employees rolling their eyes at customers, giving incorrect information and being downright rude. There was an elderly woman who was simply pointed at the kiosk and refused any help. …
Uncomfortable seats, they are so hard and cause me lower back pain. Their tickets might be cheaper than other airlines sometimes but then you have to pay an arm and a leg for everything else (seats, bags, etc). We are always getting delayed …
First of all, Frontier charges way to much for bags. My bag had the same thing i left home with. In Memphis i was told it was 5lbs over. Don’t get me wrong. I wouldn’t have mind paying extra but the guy tried to charge me $65 for a bag …
Frontier needs to step up.
No wifi available, no snacks, no tv/movie, and uncomfortable seats. I want to support my local airline, but the $100(avg) that I saved getting a cheaper ticket …
I have never been so displeased with a service in my life. Horrible customer service. We were left stranded at the airport for 26 hours, and offered absolutely zero accommodations. We even had to pay for water on our 3 and a 1/2 hour …
Worst, changed gates 3 times, employees yelling at us to get to different gate then saying the plane is not here go away. All the gate signs had different flights listed then actual flights boarding, so chaotic for no reason.
On my flight to Puerto Rico the plane was late. We boarded and then got off the plane again, and then waited three additional hours. My surfboards were thrown and broken. I literally watched it happen. When I tried to file a claim, they …
I flew Frontier from the East coast to Denver. Had layovers all over and a couple connecting flights. Took all day into the night. Not convenient at all. They need more direct flights. The flight attendants were very nice however, some gate …
Told to be there 3 hours early in several emails only to arrive to a sign that says they aren’t even available until 2 hours before flight to check you in! Too many gimmicks on prices and won’t seat you with travel partner unless you pay!
Very bad experience with this airlines they are scammers they charge twice with my card and they are not picking my phone! Very bad experience pls don’t fly with them
By far the worst airline to ever travel with. You will miss flights more often than not with this airline understaffed and they will often bicker in front of you. Just spend the extra money it’s so worth avoiding this business.
They finally picked up the phone and helped me tremendously. It’s hard to get their attention that’s for sure but once you do you might find a sympathetic person on the other side
The ladies working the baggage desk were kind and helpful, but that didn’t make up for the incompetence of the airline losing my bags for 24 hours. On top of multiple delays and switched flights.
No, thank you.
WORST AIRLINE & CUSTOMER SERVICE EVER!! Do NOT fly Frontier!! I had a connecting flight with Frontier from San Antonio to Denver. They have lost my luggage with all of my music equipment, laptop, photo equipment and have provided 0 help …
Never flying on frontier again. Cancelled our flight home with no explanation yesterday and when we went to the counter, the employees did not seem to care nor help us try and find another way home. Lesson learned: just pay the extra amount for another airline.
This is so frustrating! I booked a flight for March 25th headed to the airport and found out through my email that my flight was canceled. I was going to go see my grandson and my kids that I haven’t seen in a year in florida…😥 Then I had …
4. Frontier Airlines, the advantage is cheap, and the red eye airport must turn to Denver Airport. If Denver Airport has a 19-inch boarding suitcase, paying $ 79, then the price of fares and other direct flights will rise to the same price. …
POOR CUSTOMER SERVICE, CHANGED FLIGHT AVAILABLE AFTER PURCHASING THEIR PASS, THAT WAS PURCHASED TO HELP WITH THE COST OF FLYING TO AID AN AILING PARENT, NO HELP AT ALL. I FLEW WITH THEM YEARS AGO AND MY LUGGAGE WAS DESTROYED BUT THEY DID …
Waited 2 hours for my bags at the carousel. Witnessed many bags on many carousels flow through but never mine. Went to service desk to file a missing bag report and was told I couldn’t and that I would just have to wait longer to see if it …
If I could give a half a star or no stars at all or even take stars away I would. It blows my mind that this airline is allowed to operate and use up space at airports. Almost every time I give them a chance either the flight gets canceled …
i already bought a luggage but it’s Kilograms , and they said we don’t do Kilograms we do Pounds DUDE JUST CONVERT IT INTO KILOGRAMS and they charge me extra for it
Don’t get fooled by the cheap base price. By the time you’ve been gauged by the add ons and delays you’ll pay more. Terrible customer service is looking for any way to charge you more
What a joke of an airline. On our last flight they convinced me to get their credit card for all the flight perks. So, we did and used the $100 travel credit that comes with the card to book a trip. Just received notice that not only my …
They changed my flight a few times now from what I booked. I have tried calling and when they finally answer they hang up. Been on hold various days for up to 4 hours. I’ve emailed – no response. I’ve tried chat for 4 hours they never came on after the robot generic rsponses.
The best I can say is the pilot and crew were great. The rest of it was terrible. Our bags were delayed both flights of the round trip. Car seats and oversized were lost. They said, give us the address and we will send it to you. I asked, …
I will never fly this airline again. Run if u are thinking of flying with them. It was one thing after another. I witnessed them dealing with passengers as if they were they were an inconvenience. Unfortunately their flight attendants were …
Good kid gone bad. They left us stranded in Cancun. Spending $300 more to get back home than their “low” price – not such a good deal after all. They are shifty liars. Fly United.
The baggage upgrade purchase would not work. I asked the manager May if I could pay the normal price online at the counter because it wasn’t working (I tried 4 times both at home and the airport). She refused and offered no alternative despite being a customer for years.
Triple Negative Star on these suckas.
My wife booked A Flight once and they cancelled it twice without my consent Charged my account twice and never gave back my Money.The Bank was only able to give back half of what they tuke. straight up scandalous scam..
Worst airline you could get on ever. I forgot my laptop in the plane after a late flight. Called everyone at frontier airline for 5 weeks. They told me : we found it, oh no we didn’t, oh we actually did, hm we didn’t. …
Rude staff, unexpected baggage charges, horrible seats, and terrible customer service. Please never, ever, fly this airlines. Pay up and take your business elsewhere, this company needs to crash and burn.
Worst experience of my life dealing with frontier as a elite status member, discount den member and master card holder. They are also being investigated by the Attorney Generals office of Colorado.
Worst travel experience EVER. Left me hanging and stranded at 1am at regional airport with no compensation and now $500+ in extra expenses. NEVER EVER AGAIN.
Flight delayed 1 hour, waited on the tarmac 1 hour, bags left at DIA and didn’t arrive until 12:00 am the next day. All in all will never use Frontier Airlines again!
Always having some sort of issues. This last flight they didn’t use AC, didn’t bring water on the flight then when the bridge couldn’t connect to the plane when we landed, they say around and waited for two hours. People were suffering in the heat and they wouldn’t even turn on the air. Cheapest airline ever
I will never Fly Frontier Airlines again. Horrifically poor website, app and digital experience. Terrible customer service experience with a possible charge to use customer service if the digital experience isn’t working. Upcharge for everything exception for oxygen which I’m sure is coming next.
Frontier continuously leaves their passengers stranded in DEN. Their passengers can be found wandering from airline to airline begging for assistance. The slender female lead with black hair is unable or unwilling to help their passengers.
DEN – bag checked if it counted as personal or carry on. Was deemed a carry on and charged $100. Getting on the plane it slides under the seat perfectly.
Staff at boarding are rude regarding personal bags now. I’ve traveled many times before but I will have to definitely consider other airlines next time.
2 plus hour to get bags to baggage claim after a 3 plus hour flight delay. No one around to help the one person we find didn’t think anything was wrong with the wait time.
18 hour layover. Canceled my flight in the last 30 min even though other airlines still flying to the same destination. Didn’t offer any real reason just it was air traffic control that canceled it, to avoid their refund policy. Had to book …
The price was right!!! And the staff was brry helpful toe sense my name wasn’t exactly the way it is on my license they where goin to charge me big time but this lady helped me get it straightened out for NO extra $$$ which I loved!!!Thank …
Stay away from this company.
Only use their cheap flights if you don’t mind poor service.
Even their Facebook is fake, they hide negative comments and only display the …
Absolutely horrible. Opted for frontier to save on last minute tickets for an out of state funeral. But for the stress, discomfort, hidden charges, and complete carelessness of the crew and attendants, I absolutely regret not paying double the price for another airline. Never again, save yourself the stress and regret
I had a flight from denver to cincinnati and I would not recommend this airline and i will never fly again with them. They charged us almost $100 for carry on, but my bag was personal backpack and it did feet the size requirement sample. The manager was very rude.
I have never encountered such unprofessionalism with an airline before! The staff at the gate in Denver were incredibly rude and also disrespectful. The manager made fun of my accent and even mocked me. They made me pay for a carry-on even …
This 5 star rating goes to and for Tamara and Phillip. Tamara took time today to truly understand and resolve my issue. Phillip offered support in every way as well! Tamara and Phillip may you forever receive the kindness you give and know how appreciated you are!
This airline is absolutely terrible. They bait and switch you every step of the way. I flew from Missouri to Phoenix and stopped in Denver. No where during the purchase was i told i would be charged $99.00 for a carry on bag. Frontier …
Horrible gate agent, zia, stopped me from boarding even though I had paid for luggage and my carry on was the correct size. $100 later she decided we can go ahead. Plane 30 minutes late but instead of apologies we got charged. They sell a cheap ticket and make up for it at the gate. Beware. Shame on frontier airlines.
I used to love Frontier and would recommend it over the others to my friends. I measured my personal item to be sure it was within requirements. I am very disappointed at the treatment given to other passengers as each person is required …
A boarding agent Sabian was clearly discriminating against us while trying to board . He made my family and I trying to size the personal items over and over again incase something had been moved . He did not do this with any other customer …
Not only did they delay our first flight by 5 hours, we stood in line to speak with a gate agent for 2 hours only to get to the front of the line 1 minute before the doors closed. They let us board the plane but provided no solution for our …
They lost my luggage gave me 700 dollars to replace then called me back 2 days later found my bag and said it was their fault for loosing our luggage and we didn’t have to pay them back. Sweet deal for me. I suggest carry on..
Okay, my disdain for off shore customer call centers took over my last review of Frontier. For those who have better things do than listen to elevator music while on hold, Try the live on live chat service provided by Frontier and listen …
Honestly, it was excellent. One attendant in particular was moving families around so they could sit together. It wasn’t a completely full flight and she was so very very very friendly about helping reasonable people. High five Frontier!
So angry, they canceled our flight the morning of! All we get is an email at 4am stating “Your flights been canceled here is a $50 voucher.” Absolutely no flights out at this time so only option is to accept a credit or refund. I booked it …
Do NOT use Frontier. Ever. Their agents are unbelievably rude, their hidden fees and costs are through the roof, and you’ll be lucky to receive your luggage at the expected destination, and all of that is just to START with. …
Their Customer Service is TERRIBLE!!!!bI have spent days trying to speak with a human being and I cannot get through. I have done the online chat several times and that doesn’t work either. I have been trying to use my airline credit but …
Flight F9 474 is what my partner and I were on. At the check at D.I.A a older ladywith glasses who was very rude, and impatience with us trying to get our flight information. She made a rude comment about us, while my partner has hearing …
If there ever was a third world airline operating in the US this is it. Congress please investigate this criminal operation. You cannot operate an airline and not answer the phone or chats day after day. People depend on safety and service …
The Denver Airport staff could use some training in customer service. To be told it’s $25 to print a boarding pass and no help with the app is just ridiculous. …
Flew once with this airline back in April ’22. It was a non-reportable event. Flew our daughter out a couple days before Christmas this year (’22). I knew the weather would impact travel, and we anticipated delays. The delays weren’t the …
The employees at the ticket counter keep me coming back to frontier airlines. They are always very nice and happy to help. Special shout out to Simon and Apple Pie for going above and beyond to help with our family’s travel plans.
I can’t believe anyone has given FRONTIER any rating over a 1 star. Talk about the rich taking advantage of the lower class. People book with them because they’re cheaper and then you get there and they try and screw you out of more money. …
One of the worst airline experiences of my life. I was told i had to pay 90$ for a personal backpack which was not oversized or too large when i was boarding my flight, after addressing the issue with (paula ferra) who i found out was the …
If you decide to fly Frontier, know that you have been warned. By far the worst experience traveling I’ve ever had. Seats are super tight and they made us wait an hour to get out bags, jeopardizing the chance of getting the rental. They …
Had a flight, they messaged at 5am that it was delayed from 7:40am to now 8:40am. Driving to the airport at 6:40am, get another message that the flight was delayed to now 7:42am (hour delay became a 2 minute delay). Arrive at 7am and get in …
I don’t even care about the extra fees. These people lost my checked luggage and are doing nothing to find it. They even gave me a fake number at the bag counter to call them while they look for it. In fact, no one answers the phone and it …
Stuck on the plane waiting on a gate for over 2 hours. Refused to serve drinks. Sitting here so thirsty and hungry. Frontier is great and making you feel like a prisoner for what should have been a simple 3 hour flight.
The 2 ladies working at A40 for flight 755 were amazing. I wish I could remember there names, one had glasses and an accent and the other short and filled with joy. They helped me make my flight when it seemed all hope was lost. Thank you
Horrible experience flying from Denver to Nashville. Taxied on the runway for 3 hours, no AC, no water for passengers, and no word as to what was going on. We deboarded afterwards, then were told we would get news in an hour of what was …
Do Not fly Frontier! I have 400k flyer miles since covid they didn’t expire and used their card… NOT WORTH IT. Tickets still cost me almost as much as buying from southwest early enough because bag and seat fees… more importantly when …
The service from the boarding staff agent at the Denver Airport was unfriendly not helpful as well as rude and disrespectful. So much so that I considered not flying Frontier again. I have had many trips from DEN to ATL in the last couple …
I would give them zero stars if possible. Terrible terrible terrible ! Nickel and dime you for every last thing , rude staff , incompetent customer service. They cancelled a flight on me and gave me the option to refund my money , I …
Was picking up my daughter at the airport. The line was terrible, so made 4 trips around only to find that some people were sitting and waiting for their guests the whole time. The parking lot was full so you couldn’t even pay for short …
Wow. Have never had a worse experience with an Airline. Customer Service has gotten absolutely ridiculous with this company. Just pay the extra $20 and book with a company that will take care of you. Frontier has lost all respect from me, …
Disappointed. No better than spirit. Christmas morning they wanted an extra $99 for my sm-med backpack. Vote with your money. Take the potential added fees into your planning. Delta seems to be the best value now if it’s within $100 of …
First time ever using this airliner. I read about the horrible reviews AFTER having purchased the tickets, so I thought I would provide positive review if everything went well, and negative if things didn’t go well. …
Sharing this to prevent future pain for others – Unbelievably poor customer service. $100 charge for a “carry on bag” when the bag fits easily underneath the seat in front of me on a flight that was not even full. To add to this, my …
CARRY ON BAG WARNING. Make sure your bag meets the measurements because they are measuring at the gate and even had security present at many gates to deal with the influx of unhappy folks. Your flight might be cheap but the old way of …
Department of Transportation forcing Frontier to pay back $222 million for fraudulent return policies is true karma. These crooks refused to refund me when I tested positive for Covid the night before a flight. I was told “You could still …
It’s like they intentionally make you miss flight by changing the GATE last minute (everytime!!!) At least dozen people have to pay extra to book another flight, so in long term you’re not saving money by booking this, you wasting time & effort and your emotional well-being. this airline is a scam
Carbon monoxide was in the cabin of the plane for about 20 minutes. The FAA does not require carbon monoxide detectors and this plane was definately not equipped with any. We were exposed to a ton of carbon monoxide. My girlfriend and I …
This airline should be avoided at all costs. They failed to get my bag to my destination for a cruise after customer service told me I would be able to get it. There are no employees that work for them that understand what is going on with …
This is a horrible, horrible airline. Do not fall for their free mileage on their credit card. I could never get a chance to use it because you try to book online and it keeps showing an error message. I can’t reach customer service. …
HORRIBLE!!!! I never felt I was being rob with white collar, this people are UNBELIEVABLE! Clowns! The worst customer service ever and they are THIEVES!!!!!!!! At the front desk they don’t tell you to measure your backpack and make sure …
I was charged 100 dollars for a checked bag at the gate that I already paid for online. It was within weight and size requirements but they said it wasn’t checked in at the proper terminal so they need to charge me again to load the already …
All airlines have gotten completely out of control. Frontier has become one of the worst. They were always good about getting you where you needed to go with no extra fluff. Today, I was flying from Denver to Las Vegas for a one day trip …
Frontier Airlines is a joke. I would give them a zero star. They overcharge for the bags. The agents were terrible and used their authority to prevent customers from boarding the plane. They are making triple the money by charging people …
Travelled DTW to Denver on 5th August. Plane delayed for technical issues. Missed my conneting flight to Lubbck (United Airlines ) for the delay of frontier. Next available flight is on nextday! …
TERRIBLE! Would give 0 stars if I could. Flew Frontier on multiple occasions before and never had any issues… until today. Just goes to show how one bad experience can ruin all of the previous experiences you’ve had. Had a connecting flight …
Let’s see, I don’t know what to say other than I got home….the rest of the experience with Frontier slow af besides one tenant, he was cool 😎 👌 and the lines were long enough to make me miss two flights ✈️ 🛩….. and then the was delayed. …
Pure nightmare. 1st I’d like to say the way they speak to customers is so unbelievably rude and condescending, especially over their loud speakers. Delayed our flight yesterday by 4 hours. They yelled at everyone to board at 130am, …
I understand why Frontier exists – to give flight attendants a way to travel and be paid, oh, and to let people pay for a late flight with uncomfortable seats in an airline version of a flying VW bug. The flight staff (4 of them) on our …
A cheap joke! Pay less, wait longer, and the flight attendants are rude!! Especially Flight 741 has been my first and last flight; a chubby brunette lady & a blonde lady has been so dramatic and stressing me out the beginning of the trip! …
My flight from Norfolk to SFO via Denver had professional staff and early arrival on both legs. However, the aircraft is extremely uncomfortable and I am a petite person. Seats are very hard, very narrow, and seat backs do not recline. The …
Horrible Airline! All they care about is collecting money for carry ons! They single people out – letting most go through, unfriendly gate agents, unfriendly flight attendants whom lied and said coffee machine was “broken” both front and …
Flew from denver to bwi dec 13. After running into zero issues with my personal belongings they charged me 60$ on my last connecting flight in Denver at gate A32. Complete utter rip off artists. The ticket prices are alluring but fly …
Flew from GSP to DEN today. What a RIP. First, it was impossible to check in online without paying an up fee for what were, except for exit rows, the exact same seat as you get at no additional cost when you stand in line to check in at …
Nice for a budget airline. Seats are less comfortable than traditional airlines, but price is awesome. If you can avoid checking a bag I highly recommend doing so as the lines are extremely long and it was a 40ish minute wait leaving so plan accordingly.
The 2 cashiers couldn’t stay focused on their jobs for more than 2 seconds. Too much walking around and talking every time they managed to get someone their flight ticket. 40 minute wait time. I was happy my flight was delayed because I …
Charge for carry on items is excessive. Flight was delayed 2 hours and gate attendant was extremely rude in relaying the information. I understand being frustrated because multiple people are asking the same questions but if your loud …
Terrible! The check bag line in Denver was SO long that it took over 2 hours to eventually get to the gate. After they checked me and my bag in, the plane LEFT before I got to the gate! I complained to customer service because I had a big …
This is the worst flight you could possibly ever ask for. From the beginning they had my flight going to Florida to South Carolina when I originally had a flight to Denver to San Diego. Not only that, but I had a 12 hour layover where I …
Their flights may look cheap, but you have to pay a separate charge for your seat, and even a carry on will usually be $35. Shockingly, a checked bag is cheaper! Count on either your flight being delayed or the gate being changed at the …
Wow just wow, cancelled our flight due to nit enough people but what they mean is not enough pilots because the don’t pay them. Then the delayed flight is also delayed, just a trash tier airline overall
After flight was cancelled. Frontier in Co Springs got a scheduled out of Denver following night. Airport was much better understood while everything was open and people could explain navigation through airport. Every other time it was a nightmare at Denver International.
9/7/2020 Denver Gate A37 flight to Orlando 678
I stood at the front desk waiting on the airline employees. I waited patiently and didn’t insist. Due to Covid I kept my distance however I was clearly standing …
My flight from Denver to SLC was cancelled due to weather, and after waiting in line for TWO HOURS to talk to customer service, I was told that the next available flight was THREE DAYS LATER. No help with hotel. No food vouchers. Nothing. Ended up taking a 12 hour greyhound instead. Thanks a lot, Frontier.
The worst airline I have ever flown. A four hour flight from Miami to Denver and they didn’t even offer water. They require that you wear a mask and that you stand 6 feet apart when boarding but they don’t follow the social distancing …
There planes are one step up from feeling like flying a CONAIR. Seats don’t recline. Only thing free in flight is water, but to much and they’ll charge you. If you miss a flight due to unknown gate change, well, it’s your fault and have to …
Purchased a flight with Frontier along with thier “the works” package. My experience started off with thier employees taking forever to show up at check in so I could check my bags. Then ended with my last connection to get home eff being …
Snot rocket of a company. Hey Frontier! A 100 meter customer service line at 2 am doesn’t mean you’re doing things right ! …
Employs spoke English and the guy was nice. I got through security with no problems in about 20 minutes. The flight was fast but the beers was expensive. But good experience because it didn’t crash
Thanks to frontier, I waited 24 HOURS in a freezing cold airport because they delayed my first flight going to denver. Upon arrival, my plane to detroit had already left. They refused to voucher, refund, or even assist with a hotel. I would …
Worst customer service ever! Didn’t know that it was ok to tell everyone to “Fuck off and leave me alone”
Terrible leg room and tray table location. Cheap flight prices become null after huge expense of paying for bags. Drinks are not free. Not worth it. Other airlines offer similar prices, leg room, don’t require you to pay for a carry on and at least offer free drinks. Staff was wonderful… not their fault at all.
I had a mostly excellent experience on Frontier Airlines. My main complaint was with the delays I experiences on every leg of my 4 leg trip. Service was friendly and with a smile. There was a lot of difficulty checking in for the flight due …
I wish I could give a zero star. No communication when flights delayed. You have to pay for EVERYTHING.. even crackers on the plane. Pay to carry on or check bag. Pay for your seat. May appear to be the cheapest option but definitely is NOT …
Love me some Frontier. Cheapest way to fly. Great service, great price, and good times
Oh Frontier, you were once so great. What happened? Why do you nickel-and-dime us? Why do your seats feel like fabric glued directly on metal? Why are your tray tables the size of a paperback book? Why do you not value reservations and …
A joke of customer service . I booked a trip on their website and they set the flight with a 12 hours layover in Denver. …
Do Not fly Frontier! Just the worst airline.
the customer service is horrible, every trip have a bad experience. Today was the last straw, after on hold 20 minutes with an agent who was helpful and understood our situation said we will get a refund in full because they could not …
It’s cool because they keep you guessing when you’re gonna leave and when you’re gonna land. They’re so crafty.
Flight attendants were rude (I heard another passenger ask their name after being talked down to like a little child and the flight attendant told the grown adult they didn’t know their own name), they changed our departure flight a few …
Absolute worst airline. Waited in total of almost 2 hours on the runway to fix a matience issue. Pilot says 5 mins ends up being 40 absolutely ridiculous never. Bottled water for 2.99 and no snacks or beverages due to pandemic
Very bad airline in my opinion. The seats don’t recline, they do not supply ANY free water during flights, and carry on bags are $50. Your bags will not come out of the carousel for over an hour after you land. If you have a choice trust me …
Delays flights for 6+ hours, cancels it at midnight, doesn’t notify ANYONE, no representatives to be found anywhere or worse, they slip away only to disappear, checked bags lost and left out in the open for anyone to grab, charges for …
My first time ever flying and I have to say it was a super smooth trip from Charlotte to LAX. NO ISSUES WHAT SO EVER. I highly recommend looking and the the bag and luggage fees. I looked for about 2 days to make sure everything was right which made the trip 100 times easier. Will definitely fly again.
After 15 years in the military, including flights back and forth to Iraq and Afghanistan, C-130s, Blackhawk helicopters, Cessna puddle jumpers, and prop planes, I can confidently say that this is the worst air experience I have ever had in …
Frontier is the absolute worst airline in the universe. I will never use them again, even if they gave me the flight for free. Do yourself a favor and Google “what is the worst airline” then never book a flight with Frontier. This flight …
Booked a flight a month in advance. Logged in online a week before the flight to check the schedule only to find out flight is cancelled. Called customer support and they kept saying i cancelled it online, when i never did and they couldn’t …
I don’t think they truly care about anything because people are going to pay the cheap prices either way. But I can say that there are flight attendants on that airline that really go over and beyond to accommodate you. Thank you for keeping me safe and happy. I’ll fly with Frontier anytime.
We have never had a problem with any other airline but this one. On our way out we had a 3 hr.wait because of air conditioning. The 1st crew was not friendly but after the wait they changed crews. Then on the way back the crew was fantastic and we got in early but sat waiting for a gate for over an hour
If you can afford it, DO NOT fly frontier! They switch on boarding times and gates at the VERY last minute which caused us to miss our flight. If you do book, consistently check your flight in your email or their on website. Even after you print your ticket, the time and gate can change.
Delayed our flight three times with no notice. First time, they were missing a pilot. Second time they literally had us line up between the gate and the plane because they forgot to clean the plane. The third time they had us sitting in our …
**EDIT** December 2022
Loading at Frontier is like the cattle herding at Southwest. They announce they are boarding military, Elite and those who need help boarding and give you 2 …
My wife and I had never taken a Frontier flight before and upon seeing the negative reviews we were slightly worried when we noticed one of our names was misspelt on the boarding pass. A quick google showed it would be $475 to respell a …
Absolutely horrific experience with their customer service out of the Philippines. Spent days and countless hours on hold and speaking with representatives that do not know what they are doing. Just trying to access an account and still …
Flight was delayed 3 hours and then was delayed even longer due to the plane not being fueled fully. The air on the plane did not work properly and we were advised to stay on the plane while they fueled up again and it was a sauna in the …
HORRIBLE customer service, I even contacted to customer relations(Sara) regarding a flight cancelation(fight #142, 6/25/21). She just refered me to contact one of Frontier agent of airport and just hung up the phone. I asked her their phone …
if i could give zero i would my first time ver flying and i booked a flights day later is very sick and cant fly for the next year and the are refusing to give me a refund at all not even partial and they have now lied 2 times well lets say …
This airline is a joke. They made an unscheduled stop in Houston to refuel stating that it was due to high winds. Caused me to miss my connecting flight and hang out in the terminal for over twelve hours with all my luggage because they …
The absolute worst airline out there. The departing flight was overbooked and I had to wait until 10 minutes of the flight departure to know if I had a seat, even though I booked 1.5 months in advance. The returning flight was even worse. …
I’d give them lower if possible. Flights are always delayed and they never improve on that so don’t expect to be an exception. When you try to figure things out, customer service takes you through loops. When you get someone on the phone to …
They charge for everything, even water. Flight came packaged with Alaskan and United, in the middle. They charged for checked luggage (as expected), but also carry on and seat choice so we could sit together; $343.50 extra at the gate! That was an additional 50% in price of the original tickets for the entire trip. Disgusting.
Worst travel experience EVER. Frontier changed my flight’s departure time SIX TIMES over the course of 12 hours. At one point they moved it UP two hours, but only notified me (via email) an hour and a half before the new departure time. …
Would leave 0 stars if possible, our flight was delayed by 2 hours causing us & 15 others to miss our frontier connecting flight by 12 minutes, refused to hold plane and made us stay overnight in order to be able to get on flight going to …
Repeatedly cancelled flights with hour notice and no recourse offered even when flights are insured. …
I got a great price, almost half what my wife paid for the same trip on another airline. The staff was polite and professional. Beware they do charge for everything. Make sure to be clear on carry-on versus personal items, they charge for …
First I had a 12-hour layover in Denver and when it was time to board no one notified me they changed the gate, so I’am sitting waiting to board and noticed they never called my number, so I asked the flight attended and she said ” oh they …
I’ve flown with Frontier 6 times already (I think 1-stars are mostly given on basis of single disappointing occurrence) and am very happy with everything so far. The flights have all left on time, had smoothest landings, and flight …
Trash airline do not ever use them. Flight delayed for 4 hours had to deplane because they had some medical issue and now we’re just stuck here. Whole vacation ruined, I’ll be stranded when I land without a car or access to my hotel 🙂 totally incompetent airline and not worth your time or money. …
If there was a zero rating I would have gave them twice when I had a bad experience with this airline first time was 2year ago coming back to San Francisco from Washington with me and my brother they Kept on sending us back and forth from …
Worst customer service I’ve ever experienced. Two flight delays with no communication. They failed to update flight information on flight status boards and screens at the gate. When I inquired about the delay and unannounced gate change …
Got round trip tickets for 9 for a family vacation for around $1100, including several bags and sitting together. They allow families to board early and car seats and strollers are free to check with a child ticket. Unbeatable value. …
My Son lost his license lastnight when he flew home, They found it and when contacted, they was awesome about it.
I went to pick it up this morning and they was Very accommodating to me.
Bigtime Kudos to “Miss Christy” and Frontier Airlines!!
Never flying on Frontier again. We booked tickets pre-covid, had to cancel our trip due to covid, we didn’t read the small print indicating we had to re-book with in 90 days or the tickets expired. We lost $563! I cannot believe a company …
I honestly never leave reviews and I dislike people that live and die with the review mentality but If I could give Frontier zero stars I would! My advice, pay the extra money and fly with a better airline that has good customer service and …
They are really getting bad. Frontier does not social distance. They had butts in almost every seat! No regard for the health, safety and well-being of the people. Seats are extremely uncomfortable and they do not recline. This airline is greedy for money…will not be flying with them again! Not worth it!
Always flight delays. Had almost 4 hour flight delay and they let us know at the last minute so we were sitting at the airport for over 5 1/2 hours. Don’t expect any extra services during the flight when they are the cause of the delay, …
Terribly confusing tickets about number of checked luggage paid for!! Had a health issue trying to get from check in to gate. Called denver airport assistance 3xs said they talked to Frontier for wheelchair assistance. After 45 min. I …
We boarded our flight this morning only to have to sit for over an hour waiting to take off do to maintenance issues, which caused us to miss our connecting flight and the only thing they can offer is another flight over 6 hours later. This …
Will never fly this airline again! 4.5 hr flight with no meals or even a bag of pretzels! Flight attendants spent more time talking to passengers in the front row than attending to other passengers. Also had to change our flight and the …
Will never fly Frontier ever again. We boarded our flight and had to sit in the plane for an hour before we were told to get off and move to a new gate. The service is average and the seats are not comfortable whatsoever. Don’t fall for the cheap flights because you end up paying even more for luggage and accommodations. Not worth it.
Their tickets are cheap but here how they get you….. luggage extra, anything bigger than a purse your pretty much going to pay for. Want to choose your seat? Baby girl, that’s going to cast you extra. Anything you’ll need outside of your …
One-way flight Denver to SLC. Flight and desk staff was all great. Flight was incredibly inexpensive and easy. The only complaint is being packed in like sardines. I am an average-sized American man. I barely fit in the cattle class seat. It must be my child bearing hips…
If you’ve flown with them, then you know. Lost luggage, no leg room, rude employees, bad service from start to finish, but what do you expect from such cheap flights?
Arrived well within our 45 min allotted time to have our bags checked and we were told that we had to have them checked in two hours ahead of time and that we would have to be transfered to a later flight due to our “tardiness”. The later …
Not only was my flight delayed for over 3 hours, we taxied for over 2 hours. I’ve never had that terrible of an experience from an airline. Not to mention the stewardesses knocked on the bathroom door to get me out. Then they said they had …
They are soooo rude. Pay for every option that most just give you like WiFi, sodas, a reclining seat. Wish I could run a company this awful and still have a job. Hate flying with them!!!
You are better off driving rather than flying this budget airline. Unreliable, rude, uncompassionate. Failed to live up to the basic requirements of an airline. Steer clear!
Terrible! True they have low fares but the trick is that they charge for everything individually including a carry on bag. On top of that we had a flight from DFW to Denver and all of sudden it was delayed by 7 hours for no reason then we go back 7 hours later and it gets delayed again. Probably the worst airline out there.
love seeing blucifer but hate getting lost, also very creepy at night not cool
Flight 226 on 06/19/21
We were boarded on the plane at 11:30am, by 12pm the crew opened the forward and aft doors of the plane to compensate for the 90+ degree humid temperature in …
Flown with these guys several times…. I Paid more for my bag then I did my flight . Keep in mind I’ve flown with this bag several times on frontier. I Had a little duffel bag that I’ve never had to pay for and they make me pay for it at …
Be aware this is not a full service airline…
…once you understand that, you’ll also learn to appreciate the way this …
Do you like getting threatened at the gate? You’ll love Frontier Airlines. Gate agent threatened us and closed the gate after I refused to cough up an extra $60 to get my wife’s purse on the flight. I offered to put the item in my backpack …
0/5 stars. This is the first and last time I will use Frontier. I had been warned that you get what you pay for but I never expected that they would change my flight last minute (5am the morning of), never send me any notice of it, making …
The flight into Denver was very nice. The staff was polite and courteous
My connecting flight on the other hand is unacceptable. Our boarding time was slated for twenty minutes prior to our departure… it now 20 past the hour and …
Frontier does not have customer service. They do not offer compensation for canceled flights due to their mismanagement. I will NEVER use them again. Our flight was canceled and it caused a 2 day delay getting home.
It is never worth it to fly Frontier Airlines. They canceled a flight without notifying us. The way we found out was when we we tried to check our bags. The agents had no clue and they also were not polite to any of the passengers. While …
Would give 0/5 stars if possible.
Frontier likes to delay the flight multiple times hours before the flight itself …
Cancelled flight on a Friday February 7 2020 in Denver after a 6 hour delay and sitting on the runway for 2 hours. Offering no refund and no option for 3 more days leaving people stranded from a connection. Looking for full refund (booked …
They couldn’t find me in their system even though I had an email confirming I was checked in. It’s going to cost us an extra $1,500 to get home. Terrible customer service at DIA.
Don’t waste your time. They claim to offer “Cheap flights” but really they just get their money from charging you a ton for bags. …
They had me pay for a carry-on but gave me a ticket that said no carryout carry on allowed and then all of a sudden it shows that I pay for it on my phone and my bank account but it doesn’t show in the system that there’s a paid carry on …
Tickets are cheap service and people work there minus 5 star.
Fly with ANYONE ELSE . I left my backpack on a flight that landed in Denver. We were standing right outside of the gate. People were still coming off the plane. And they wouldn’t let me go back and get it. They confiscated it and then …
As a first time traveler I had the worst experience with frontier
Poor customer service I was charged a lot
And no one would answer a single question …
Worst customer service on the planet. Tried to get 2 accounts linked to get my origional credit card miles for over a year. No help, even wrote them.
Frontier is the absolute worst airline ever. I will never fly with them again. Which is actually pretty unfortunate because I paid the yearly fee to become a den deals member. Needless to say, I want a refund on that. My boyfriend and I …
Picked me up from vegas supposed to go to to colorado springs and they dropped me off in a completely different city along with the rest of the passengers
This low budget airlines should be banned from doing business in the US. Low budget illegal airline who doesn’t allow flight cancellations within 24 hours of booking
Very basic airline, pretty sure they are the only one with no wifi option. Be careful when booking, read everything carefully, they do not have any free checked or carry on bags. But they do have bundled options that can give you better pricing depending on what you are looking for.
I will never fly frontier again. They overcharge for checked bags and they also charge for carry on. They have only 2 employees checking people in and there are at least 400 people waiting in line to check in. Employees are extremely rude …
They don’t follow their own policies when it comes to flight change/cancellation. It’s worth paying the little extra to fly any other airline. I will never fly frontier again.
Charged me for the bag which fits under the chair just because it has wheels. Never fly with them again.
Great flight little bumpy staff very nice good service. Thank you Frontier Airlines.
Don’t waste time or money with that company, they don’t worth a bus ticket.
I will never fly this airline again. Rude workers at the gate. I reached out to customer service about my experience and they were no better. Also, by the time I paid for a carry-on, it ended up costing about that same as flying a larger …
Just flew this same flight round trip in April and may with the same personal bag. This time, right before boarding they said i need to pay $85 for my bag and $85 for my wife’s bag.
This guys ppl never send confirmation on time or answer the phone wich can cause lost of the fligth the are so irresposible
All airlines have tons of fine print and we are responsible for reading it. With that said, it is unfortunate I booked my flight a day early and did not find out until I was at boarding counter at terminal. I called customer service to get …
NEVER FLY WITH FRONTIER AIRLINES. 1) All my flights were delayed for some reason or another. I swear that it is impossible for them to ever be on schedule. 2) All they care about is that you apply for their rewards credit card. 3) Zero onboard services. 4) It may seem cheap up front until you have to take luggage with you.
What a joke of an airline and a team. Our flight kicked multiple people for overselling the flight and then we had multiple empty seats on the flight. My return flight was cancelled and then the replacement flight has been delayed twice now.
Melanie checked in our bag at the dfw airport frontier desk and she was very nice!! Our travel with frontier was great, however the smell in the plane wasn’t pleasant. Overall, 💯! …
Frontier Airlines is without a doubt the WORST airline (and possibly worst company) in America. If you are not at the bag check-in counter 45 minutes prior to flight departure, YOU WILL NOT BOARD (as the staff leaves the bag check-in and …
Frontier is blowing it.. I got 2 text messages and 2 emails saying my 10pm flight was delayed to 11:30pm, so I had time. The flight was not only, not delayed, but it took off early. There were 5 people in line with me in customer service …
POS Airline, this will be THE LAST TIME I fly Frontier, fly Delta, next time, much better airline. Reason is paid for carry on for flight from Salt Lake to Chicago, had to connect out of Denver, was charged additional $270 again to add bags …
I unfortunately had to cancel my flight plans due to an unfortunate circumstance with family. I completely understand the cancellation policy and take accountability for needing to cancel my flight but my concern is the extreme lack of …
This is a good airline to travel on. Most of the staff offer good customer service with a warm and friendly smile. They are clean and efficient. And their prices are good too.
What a joke, cancelled our flight on Monday afternoon that was supposed to leave Wednesday. Now on Tuesday I got an email to check in! You let us down on Monday, tease us about checking in on Tuesday? Pouring salt on the wound, that’s just …
Avoid flying Frontier at all costs! This airline is a joke of a company. We boarded the plane and sat for an hour on the runway with no air conditioning before being deboarded and told that the flight was cancelled with no plan for any of …
They made flying with our one year old easy and convenient. We were able to check both our carseat and stroller for free! Plus our diaper bag was free as well. The staff was friendly and understanding, kind and considerate.
Accidentally checked in bags at the time of check in. They will not refund the price nor put it back on my frontier miles, even though I am a DEN discount member. …
If I could give this airlines no stars I would. I had two flights scheduled today. The first one departed almost two hours later than what was said. When we made it to Denver for our connecting flight we were told it was delayed. After …
Pure trash of an airline. Will wait until the absolute last second to tell you that your flight is delayed by 3 hours and that you will miss your connecting flight. Literally 15 mins before boarding. …
Horrible, slow , incompetent, small airline that gets pushed around by every other airliner. Cant stay on time to save a life. Spend the extra $70 bucks with anyone other airline and it will be worth it.
Never flying with Frontier again. Had the worst Christmas ever.
My family and I were traveling to Charlotte, South Carolina and had to take a …
There was an issue with a passenger who evidently assaulted another passenger on our flight a few rows away. The flight attendants moved the victim and her guests to the rear of the plane, and then the captain came on the intercom and said …
It was our first time flying Frontier and it was a very pleasant experience all around. We normally would have avoided this airline based off reviews, but they were the only direct flight available. The costs were so great that we upgraded …
Booked flight months in advance, randomly flight was moved up 7 hours, forcing me to take an extra day off, Frontiers answer was a $25 voucher, cost me more then that to take the day off. One person traveling with me could not get the …
I have used Frontier multiple times, mostly because it’s typically the cheapest available option, but the service typically isn’t too bad. However today I was on the receiving end of them canceling 3 different flights to three different …
While frontier doesn’t actually fly any planes or get anyone, or really anything for that matter, from point A->B they do sell you a ticket to get past security. If you are looking for an airline that allows/forces you to hang out in …
Awful experience through every step.
I can’t recommend enough to avoid traveling with Frontier. This was the first …
Worst experience! They canceled my flight 20min before boarding time and couldn’t give us an explanation or solution. My baggage didn’t even left the airport and it was broken and I was missing a cologne from my suitcase. Still can’t get an update on that. Do not book with them!
So I happened to have the Frontier as the Air Service to travel aboard, and will say, the first flight happened to be ZOOM, from one place to another, with the handing out of some 🌊, which is appreciated, and the spacing on the flight too, …
I would give Frontier Airlines a 0 rating but it’s not available. Their website has the flight numbers listed and when you go to check out they switch the flight to different times and if you aren’t paying attention you will accidentally purchas the wrong ticket including flight times and flight numbers.
Flights late because they were making everyone put their bags in the cash grabber. They’ve always been bad but it’s gotten worse and worse.
One of the worst experience I had flying with a company. My flight was delay up to 5 times, waiting 5h in the airport for a flight of 1h30min. They moved us from one door to another without giving reasons behind the delay. I’ll never fly with them again. This is unacceptable.
Today I accidently made an error while trying to change a flight and I cancelled my entire
flight. I called customer service and spoke to a nice lady who didn’t really …
Customer service for Frontier out of DIA I’d a joke. Employees rolling their eyes at customers, giving incorrect information and being downright rude. There was an elderly woman who was simply pointed at the kiosk and refused any help. …
Uncomfortable seats, they are so hard and cause me lower back pain. Their tickets might be cheaper than other airlines sometimes but then you have to pay an arm and a leg for everything else (seats, bags, etc). We are always getting delayed …
First of all, Frontier charges way to much for bags. My bag had the same thing i left home with. In Memphis i was told it was 5lbs over. Don’t get me wrong. I wouldn’t have mind paying extra but the guy tried to charge me $65 for a bag …
Frontier needs to step up.
No wifi available, no snacks, no tv/movie, and uncomfortable seats. I want to support my local airline, but the $100(avg) that I saved getting a cheaper ticket …
Garbage airlines
Rude and aggressive and bossy and disrespectful employees
Super unprofessional and humiliating …
Delayed flight then they made every single person put their personal bags in the sizing container no matter how small they were.
I have never been so displeased with a service in my life. Horrible customer service. We were left stranded at the airport for 26 hours, and offered absolutely zero accommodations. We even had to pay for water on our 3 and a 1/2 hour …
Horrible service… at the ticket counter Denver airport? .. unacceptable to pay them! and to run a business like that.
Waste of time –
Horrible. Waited for over 3 hrs just to check our luggage. Then was rude and demanding after not being on time.
Worst, changed gates 3 times, employees yelling at us to get to different gate then saying the plane is not here go away. All the gate signs had different flights listed then actual flights boarding, so chaotic for no reason.
On my flight to Puerto Rico the plane was late. We boarded and then got off the plane again, and then waited three additional hours. My surfboards were thrown and broken. I literally watched it happen. When I tried to file a claim, they …
No customer service to speak of. Just use canned phrases and say they’re sorry they can’t help. You’re on your own with these guys.
I flew Frontier from the East coast to Denver. Had layovers all over and a couple connecting flights. Took all day into the night. Not convenient at all. They need more direct flights. The flight attendants were very nice however, some gate …
Told to be there 3 hours early in several emails only to arrive to a sign that says they aren’t even available until 2 hours before flight to check you in! Too many gimmicks on prices and won’t seat you with travel partner unless you pay!
Very bad experience with this airlines they are scammers they charge twice with my card and they are not picking my phone! Very bad experience pls don’t fly with them
By far the worst airline to ever travel with. You will miss flights more often than not with this airline understaffed and they will often bicker in front of you. Just spend the extra money it’s so worth avoiding this business.
They finally picked up the phone and helped me tremendously. It’s hard to get their attention that’s for sure but once you do you might find a sympathetic person on the other side
The ladies working the baggage desk were kind and helpful, but that didn’t make up for the incompetence of the airline losing my bags for 24 hours. On top of multiple delays and switched flights.
No, thank you.
WORST AIRLINE & CUSTOMER SERVICE EVER!! Do NOT fly Frontier!! I had a connecting flight with Frontier from San Antonio to Denver. They have lost my luggage with all of my music equipment, laptop, photo equipment and have provided 0 help …
I would fly with any other airline besides frontier, running the American scam of the century. And they do it with a smirk on their face.
Never flying on frontier again. Cancelled our flight home with no explanation yesterday and when we went to the counter, the employees did not seem to care nor help us try and find another way home. Lesson learned: just pay the extra amount for another airline.
This is so frustrating! I booked a flight for March 25th headed to the airport and found out through my email that my flight was canceled. I was going to go see my grandson and my kids that I haven’t seen in a year in florida…😥 Then I had …
4. Frontier Airlines, the advantage is cheap, and the red eye airport must turn to Denver Airport. If Denver Airport has a 19-inch boarding suitcase, paying $ 79, then the price of fares and other direct flights will rise to the same price. …
POOR CUSTOMER SERVICE, CHANGED FLIGHT AVAILABLE AFTER PURCHASING THEIR PASS, THAT WAS PURCHASED TO HELP WITH THE COST OF FLYING TO AID AN AILING PARENT, NO HELP AT ALL. I FLEW WITH THEM YEARS AGO AND MY LUGGAGE WAS DESTROYED BUT THEY DID …
Waited 2 hours for my bags at the carousel. Witnessed many bags on many carousels flow through but never mine. Went to service desk to file a missing bag report and was told I couldn’t and that I would just have to wait longer to see if it …
The worst airline ever! No wonder the prices are soo much cheaper than the others. What a joke.
If I could give a half a star or no stars at all or even take stars away I would. It blows my mind that this airline is allowed to operate and use up space at airports. Almost every time I give them a chance either the flight gets canceled …
i already bought a luggage but it’s Kilograms , and they said we don’t do Kilograms we do Pounds DUDE JUST CONVERT IT INTO KILOGRAMS and they charge me extra for it
Terrible. They scam you at the gate for bag fees. Fly any other airline. They’re somehow worse than United, and that’s hard to do.
Don’t get fooled by the cheap base price. By the time you’ve been gauged by the add ons and delays you’ll pay more. Terrible customer service is looking for any way to charge you more
Decent flight to Denver, but they really do pack you in like sardines. No first class, or business class available on my flight!😓 …
Absolute nightmare! Staff is rude and unwilling to provide decent customer service. They nickel and dime you for EVERYTHING! Worst airline by far!
Terrible customer service!!! Waited 7 hrs to get rescheduled to another flight, we will never book with this airline again. 12/22/2022
What a joke of an airline. On our last flight they convinced me to get their credit card for all the flight perks. So, we did and used the $100 travel credit that comes with the card to book a trip. Just received notice that not only my …
They changed my flight a few times now from what I booked. I have tried calling and when they finally answer they hang up. Been on hold various days for up to 4 hours. I’ve emailed – no response. I’ve tried chat for 4 hours they never came on after the robot generic rsponses.
The best I can say is the pilot and crew were great. The rest of it was terrible. Our bags were delayed both flights of the round trip. Car seats and oversized were lost. They said, give us the address and we will send it to you. I asked, …
I will never fly this airline again. Run if u are thinking of flying with them. It was one thing after another. I witnessed them dealing with passengers as if they were they were an inconvenience. Unfortunately their flight attendants were …
Good kid gone bad. They left us stranded in Cancun. Spending $300 more to get back home than their “low” price – not such a good deal after all. They are shifty liars. Fly United.
The baggage upgrade purchase would not work. I asked the manager May if I could pay the normal price online at the counter because it wasn’t working (I tried 4 times both at home and the airport). She refused and offered no alternative despite being a customer for years.
Triple Negative Star on these suckas.
My wife booked A Flight once and they cancelled it twice without my consent Charged my account twice and never gave back my Money.The Bank was only able to give back half of what they tuke. straight up scandalous scam..
Worst airline you could get on ever. I forgot my laptop in the plane after a late flight. Called everyone at frontier airline for 5 weeks. They told me : we found it, oh no we didn’t, oh we actually did, hm we didn’t. …
I have travelled on Frontier airlines multiple times because of their competitive pricing.
You definitely get what you pay for with this company. …
Rude staff, unexpected baggage charges, horrible seats, and terrible customer service. Please never, ever, fly this airlines. Pay up and take your business elsewhere, this company needs to crash and burn.
Worst experience of my life dealing with frontier as a elite status member, discount den member and master card holder. They are also being investigated by the Attorney Generals office of Colorado.
Worst travel experience EVER. Left me hanging and stranded at 1am at regional airport with no compensation and now $500+ in extra expenses. NEVER EVER AGAIN.
Flight delayed 1 hour, waited on the tarmac 1 hour, bags left at DIA and didn’t arrive until 12:00 am the next day. All in all will never use Frontier Airlines again!
Always having some sort of issues. This last flight they didn’t use AC, didn’t bring water on the flight then when the bridge couldn’t connect to the plane when we landed, they say around and waited for two hours. People were suffering in the heat and they wouldn’t even turn on the air. Cheapest airline ever
I will never Fly Frontier Airlines again. Horrifically poor website, app and digital experience. Terrible customer service experience with a possible charge to use customer service if the digital experience isn’t working. Upcharge for everything exception for oxygen which I’m sure is coming next.
Frontier continuously leaves their passengers stranded in DEN. Their passengers can be found wandering from airline to airline begging for assistance. The slender female lead with black hair is unable or unwilling to help their passengers.
DEN – bag checked if it counted as personal or carry on. Was deemed a carry on and charged $100. Getting on the plane it slides under the seat perfectly.
Staff at boarding are rude regarding personal bags now. I’ve traveled many times before but I will have to definitely consider other airlines next time.
2 plus hour to get bags to baggage claim after a 3 plus hour flight delay. No one around to help the one person we find didn’t think anything was wrong with the wait time.
18 hour layover. Canceled my flight in the last 30 min even though other airlines still flying to the same destination. Didn’t offer any real reason just it was air traffic control that canceled it, to avoid their refund policy. Had to book …
Worst Airline Ever!! 🤬Terrible Customer service! Waited and still waiting in line for 8 hours!!! Never using this airline ever again…😡😡😡 …
The price was right!!! And the staff was brry helpful toe sense my name wasn’t exactly the way it is on my license they where goin to charge me big time but this lady helped me get it straightened out for NO extra $$$ which I loved!!!Thank …
Stay away from this company.
Only use their cheap flights if you don’t mind poor service.
Even their Facebook is fake, they hide negative comments and only display the …
Absolutely horrible. Opted for frontier to save on last minute tickets for an out of state funeral. But for the stress, discomfort, hidden charges, and complete carelessness of the crew and attendants, I absolutely regret not paying double the price for another airline. Never again, save yourself the stress and regret
Do not fly Frontier Airlines.
There are many reasons not to, from nickel and diming over baggage fees and …
I had a flight from denver to cincinnati and I would not recommend this airline and i will never fly again with them. They charged us almost $100 for carry on, but my bag was personal backpack and it did feet the size requirement sample. The manager was very rude.
I have never encountered such unprofessionalism with an airline before! The staff at the gate in Denver were incredibly rude and also disrespectful. The manager made fun of my accent and even mocked me. They made me pay for a carry-on even …
This 5 star rating goes to and for Tamara and Phillip. Tamara took time today to truly understand and resolve my issue. Phillip offered support in every way as well! Tamara and Phillip may you forever receive the kindness you give and know how appreciated you are!
This airline is absolutely terrible. They bait and switch you every step of the way. I flew from Missouri to Phoenix and stopped in Denver. No where during the purchase was i told i would be charged $99.00 for a carry on bag. Frontier …
Horrible gate agent, zia, stopped me from boarding even though I had paid for luggage and my carry on was the correct size. $100 later she decided we can go ahead. Plane 30 minutes late but instead of apologies we got charged. They sell a cheap ticket and make up for it at the gate. Beware. Shame on frontier airlines.
I used to love Frontier and would recommend it over the others to my friends. I measured my personal item to be sure it was within requirements. I am very disappointed at the treatment given to other passengers as each person is required …
A boarding agent Sabian was clearly discriminating against us while trying to board . He made my family and I trying to size the personal items over and over again incase something had been moved . He did not do this with any other customer …
Not only did they delay our first flight by 5 hours, we stood in line to speak with a gate agent for 2 hours only to get to the front of the line 1 minute before the doors closed. They let us board the plane but provided no solution for our …
They lost my luggage gave me 700 dollars to replace then called me back 2 days later found my bag and said it was their fault for loosing our luggage and we didn’t have to pay them back. Sweet deal for me. I suggest carry on..
Okay, my disdain for off shore customer call centers took over my last review of Frontier. For those who have better things do than listen to elevator music while on hold, Try the live on live chat service provided by Frontier and listen …
Honestly, it was excellent. One attendant in particular was moving families around so they could sit together. It wasn’t a completely full flight and she was so very very very friendly about helping reasonable people. High five Frontier!
So angry, they canceled our flight the morning of! All we get is an email at 4am stating “Your flights been canceled here is a $50 voucher.” Absolutely no flights out at this time so only option is to accept a credit or refund. I booked it …
Do NOT use Frontier. Ever. Their agents are unbelievably rude, their hidden fees and costs are through the roof, and you’ll be lucky to receive your luggage at the expected destination, and all of that is just to START with. …
Their Customer Service is TERRIBLE!!!!bI have spent days trying to speak with a human being and I cannot get through. I have done the online chat several times and that doesn’t work either. I have been trying to use my airline credit but …
Flight F9 474 is what my partner and I were on. At the check at D.I.A a older ladywith glasses who was very rude, and impatience with us trying to get our flight information. She made a rude comment about us, while my partner has hearing …
If there ever was a third world airline operating in the US this is it. Congress please investigate this criminal operation. You cannot operate an airline and not answer the phone or chats day after day. People depend on safety and service …
The Denver Airport staff could use some training in customer service. To be told it’s $25 to print a boarding pass and no help with the app is just ridiculous. …
Flew once with this airline back in April ’22. It was a non-reportable event. Flew our daughter out a couple days before Christmas this year (’22). I knew the weather would impact travel, and we anticipated delays. The delays weren’t the …
The employees at the ticket counter keep me coming back to frontier airlines. They are always very nice and happy to help. Special shout out to Simon and Apple Pie for going above and beyond to help with our family’s travel plans.
I can’t believe anyone has given FRONTIER any rating over a 1 star. Talk about the rich taking advantage of the lower class. People book with them because they’re cheaper and then you get there and they try and screw you out of more money. …
One of the worst airline experiences of my life. I was told i had to pay 90$ for a personal backpack which was not oversized or too large when i was boarding my flight, after addressing the issue with (paula ferra) who i found out was the …
If you decide to fly Frontier, know that you have been warned. By far the worst experience traveling I’ve ever had. Seats are super tight and they made us wait an hour to get out bags, jeopardizing the chance of getting the rental. They …
Had a flight, they messaged at 5am that it was delayed from 7:40am to now 8:40am. Driving to the airport at 6:40am, get another message that the flight was delayed to now 7:42am (hour delay became a 2 minute delay). Arrive at 7am and get in …
I don’t even care about the extra fees. These people lost my checked luggage and are doing nothing to find it. They even gave me a fake number at the bag counter to call them while they look for it. In fact, no one answers the phone and it …
Stuck on the plane waiting on a gate for over 2 hours. Refused to serve drinks. Sitting here so thirsty and hungry. Frontier is great and making you feel like a prisoner for what should have been a simple 3 hour flight.
The 2 ladies working at A40 for flight 755 were amazing. I wish I could remember there names, one had glasses and an accent and the other short and filled with joy. They helped me make my flight when it seemed all hope was lost. Thank you
Horrible experience flying from Denver to Nashville. Taxied on the runway for 3 hours, no AC, no water for passengers, and no word as to what was going on. We deboarded afterwards, then were told we would get news in an hour of what was …
Do Not fly Frontier! I have 400k flyer miles since covid they didn’t expire and used their card… NOT WORTH IT. Tickets still cost me almost as much as buying from southwest early enough because bag and seat fees… more importantly when …
The service from the boarding staff agent at the Denver Airport was unfriendly not helpful as well as rude and disrespectful. So much so that I considered not flying Frontier again. I have had many trips from DEN to ATL in the last couple …
I would give them zero stars if possible. Terrible terrible terrible ! Nickel and dime you for every last thing , rude staff , incompetent customer service. They cancelled a flight on me and gave me the option to refund my money , I …
Was picking up my daughter at the airport. The line was terrible, so made 4 trips around only to find that some people were sitting and waiting for their guests the whole time. The parking lot was full so you couldn’t even pay for short …
Wow. Have never had a worse experience with an Airline. Customer Service has gotten absolutely ridiculous with this company. Just pay the extra $20 and book with a company that will take care of you. Frontier has lost all respect from me, …
Disappointed. No better than spirit. Christmas morning they wanted an extra $99 for my sm-med backpack. Vote with your money. Take the potential added fees into your planning. Delta seems to be the best value now if it’s within $100 of …
First time ever using this airliner. I read about the horrible reviews AFTER having purchased the tickets, so I thought I would provide positive review if everything went well, and negative if things didn’t go well. …
Sharing this to prevent future pain for others – Unbelievably poor customer service. $100 charge for a “carry on bag” when the bag fits easily underneath the seat in front of me on a flight that was not even full. To add to this, my …
CARRY ON BAG WARNING. Make sure your bag meets the measurements because they are measuring at the gate and even had security present at many gates to deal with the influx of unhappy folks. Your flight might be cheap but the old way of …
Department of Transportation forcing Frontier to pay back $222 million for fraudulent return policies is true karma. These crooks refused to refund me when I tested positive for Covid the night before a flight. I was told “You could still …
It’s like they intentionally make you miss flight by changing the GATE last minute (everytime!!!) At least dozen people have to pay extra to book another flight, so in long term you’re not saving money by booking this, you wasting time & effort and your emotional well-being. this airline is a scam
Carbon monoxide was in the cabin of the plane for about 20 minutes. The FAA does not require carbon monoxide detectors and this plane was definately not equipped with any. We were exposed to a ton of carbon monoxide. My girlfriend and I …
This airline should be avoided at all costs. They failed to get my bag to my destination for a cruise after customer service told me I would be able to get it. There are no employees that work for them that understand what is going on with …
This is a horrible, horrible airline. Do not fall for their free mileage on their credit card. I could never get a chance to use it because you try to book online and it keeps showing an error message. I can’t reach customer service. …
I tried to change my flight online. Their website says :
“Changes can only be made to dates and flights. If you need to change cities, …
HORRIBLE!!!! I never felt I was being rob with white collar, this people are UNBELIEVABLE! Clowns! The worst customer service ever and they are THIEVES!!!!!!!! At the front desk they don’t tell you to measure your backpack and make sure …
I was charged 100 dollars for a checked bag at the gate that I already paid for online. It was within weight and size requirements but they said it wasn’t checked in at the proper terminal so they need to charge me again to load the already …
All airlines have gotten completely out of control. Frontier has become one of the worst. They were always good about getting you where you needed to go with no extra fluff. Today, I was flying from Denver to Las Vegas for a one day trip …
Frontier Airlines is a joke. I would give them a zero star. They overcharge for the bags. The agents were terrible and used their authority to prevent customers from boarding the plane. They are making triple the money by charging people …
Travelled DTW to Denver on 5th August. Plane delayed for technical issues. Missed my conneting flight to Lubbck (United Airlines ) for the delay of frontier. Next available flight is on nextday! …
TERRIBLE! Would give 0 stars if I could. Flew Frontier on multiple occasions before and never had any issues… until today. Just goes to show how one bad experience can ruin all of the previous experiences you’ve had. Had a connecting flight …
Let’s see, I don’t know what to say other than I got home….the rest of the experience with Frontier slow af besides one tenant, he was cool 😎 👌 and the lines were long enough to make me miss two flights ✈️ 🛩….. and then the was delayed. …
Pure nightmare. 1st I’d like to say the way they speak to customers is so unbelievably rude and condescending, especially over their loud speakers. Delayed our flight yesterday by 4 hours. They yelled at everyone to board at 130am, …
I understand why Frontier exists – to give flight attendants a way to travel and be paid, oh, and to let people pay for a late flight with uncomfortable seats in an airline version of a flying VW bug. The flight staff (4 of them) on our …
A poor experience from top to bottom.
Want to book your flight, their software and websites are horrible. I have a …
A cheap joke! Pay less, wait longer, and the flight attendants are rude!! Especially Flight 741 has been my first and last flight; a chubby brunette lady & a blonde lady has been so dramatic and stressing me out the beginning of the trip! …
Frontier Customer Service Center (DEN)
Airline compensation for a flight delay +3 hours: Frontier Meal Voucher, Room …