At Affinity Plus our approach to banking is different: We focus on people and we serve our members with care, excellence and integrity.
| Sunday Closed Monday 9AM–4PM Tuesday 9AM–4PM Wednesday 9AM–4PM Thursday 9AM–4PM Friday 9AM–4PM Saturday Closed |
175 W Lafayette Frontage Rd, Saint Paul, MN 55107
I LOVE THIS BANK! They have been endlessly helpful. I had to get a new credit card because my info had been stolen and I had a new credit card within less than 2 days of reporting it stolen. And I was living in New Mexico at the time!!!! Incredible!!!!
Friendly and helpful.
Always friendly and helpful
Good
Don’t get a mortgage there.
They are very friendly and speedy.
Great people, great credit union 🙂
Worse member customer service. Rude personal!
Great service! We need one in Boston.
Hope you don’t plan on getting a hold of someone to help you on the phone. And not enough locations .
Fantastic credit union that I would highly recommend!
Great customer service. Scheduled an appt. And was seen on time.
Unless you look like them no service. I will never come back. Thanks for this kind of treatment.
Friendly staff. Great credit union
Knowledgeable and, helpful,and friendly.
Just set up an account . fast and easy. Josh and Alex were both very helpful
Changes to hours make it very difficult to get in. I will have to switch banks unfortunately.
These days there are long lines in drive-through because you can’t walk inside the bank
Says on website the St. Paul west side branch closes at 5 pm. Glad the drive in is open until 6 pm .!
Went to change small Bill to Big Bill been doing that for 5 years and now they tell me I can’t do it guess I have way too many 20 on me
Takes forever just depost money. Like they have a 5 minute break per customer. Too many papercuts counting?
I’ve been a member for many years and they are the best for service no matter what city your in. They deserve 6 stars.
Very fast and reliable
Got the help I needed on my account.
The gal behind the counter really knows her job.
Love this credit union. Used to have TCF as a bank. They were a joke. No looking back now. Recommend Affinity to anyone.
Make depositing faster! You guys really suck at banking!!!! You dont deserve the 1 star, i cannot leave zero.
Horribly experience and bad customer service. Hidden fees and no resolutions on loans. Save yourself the hassle
I have been with Affinity Plus for many years and have been so happy with all of my transactions and dealings. I do feel that they are slow on the phone sometimes, as one has to wait and wait at times.
I had pleasant experiences with both phone representative and drive-thru teller. Superb customer service, as has been my experience for years.
I have been trying to get a hold of Ben Angell these last few weeks through e-mails and phone calls and he have not once replied to any of my messages concerning about my account. I wouldn’t recommend getting any help or contact with Ben Angell – lack of customer service and responding back.
I didn’t know I could have this could of an experience at a bank! They were so nice to me and helped me count change and so many small bills I’d saved in a jar for years! So pleasant!
Do yourself a favor and stay away from this bank. I signed up to get a checking account and was turned down due to a Loan I had from when i was 17 years old. Thanks Affinity for running my credit to try and get a bank account. Unreal. Genesis Credit union here I come..
Going downhill FAST! I have been a member for years. They are really starting to NOT CARE and tell me wrong information. Not only that they will be stealing my participation points beginning of April. Sad to have trust in a bank and now all this in the last 2-3 months. VERY SAD!!
I don’t know what else to do. I’ve emailed twice, mailed, faxed twice, and given a paper copy of my insurance declaration to a teller. They keep putting forced placed insurance on my loan and when I show proof of insurance they won’t refund …
I just got Here and after using Cars find out why we all can’t get a front desk or get the agent to put stuff INTO the computer.
Love Affinity. Everything is processed really easy and quick for us. We barely ever put in any work cause the workers do almost everything for us. Great customer service. Thanks
Terrible experience attempting to get a used auto loan there. Misleading information, intransigent representatives, very rude interactions. No idea how they attract business. They treated us like we were criminals, and were condescending to boot. So, they treated us like we were stupid criminals.
I applied for an account and was denied 3 days ago, yet “today” they took my $300 deposit anyway. If I don’t get my funds back by Monday I’m reporting you guys for fraud.
Brutal customer service.
Horrible loan management auto loan went from 390 to 500 a month with no explanation.
Wasted my time and gave me the run-around just to have the loan fall through. Absolutely would not recommend. If I could do 0 stars I would.
Just joined affinity plus on Lafayette. Was a easy process and ended up with a great home equity loan. Great customer service ! Thanks so much to Erinn , Mitch and Michelle for all your help!
I work 9-4, and need my quarters for laundry.
With the nearest branch temporarily closed, the next two closest don’t have Saturday hours now. What’s up with that?
Hours of operation are extremely inconvenient for someone who works Monday-friday 8-5. This causes people to pile in on Saturdays making sure the wait is 45 minutes to speak with someone in person. Very frustrating and very disappointing for a bank that prides itself in its customer service.
Great 👍people, well prepared for the COVID19 response and great customer service. …
Plato Blvd location is terrible. Always slow service, terrible attitudes and have even been refused simple services. In more than one case I have left and gone to the roseville location instead, who gives you the exact opposite experience.
I worked with Affinity to get an auto loan for my car. Ben R. was very personable and willing to work with me. He even waited while I called the insurance company. Very patient and helpful. I would recommend this place to anyone.
I highly recommend this place the costomer service and quality of service is the best compared to a bank like Wells Fargo or us bank I have had accounts with them before joining affinity plus. I like there rewards point system that you can …
THERE IS NOTHING LIKE IT. I love, and I mean I love the Roseville branch. One of the best member advisors is “Jared Goertzen” My girlfriend and I have had “several” loans threw this branch…. We try to refer friends and family there, but …
Affinity plus made clerical error that caused my credit score to drop tremendously. I’ve been a member for over 10 years, Affinity plus won’t return my calls to resolve the issue. It’s been 3 weeks since I first called them about the issue, every time I call I get the same answer: “I’m going to look into it and call you back”.
I have been with this bank since 2011. I have all my accounts, credit cards and loans with them. They have helped me through the worse financial times of my life and adjusted my approvals based on MY circumstances not just my credit score. Amazing!
Great for banking but recently service has deteriorated a lot. They completely zeroed out our rewards points and try to say that the new program has advantages. It is better to say that the old program did not work out for the bottom line. Their CD rates cannot compete as well. They used to be far better.
They say you can start an account online – but they never sent the paperwork to be notarized and then want me to come in to a branch to prove who I am. Very concerning as I’ve got excellent credit and stable. Communication is lacking! …
Their quality of service has dropped off a cliff in recent years. You will never get anyone to answer a phone. And their online banking system is sometimes broken for days or weeks on end. Its sad because they used to be really good.
Affinity Plus Federal Credit Union disappointed me for the first time today. The app wouldn’t read a check I was trying to cash so I went to 3 different atms in different cities & they we’re all out of order I was about to give up but …
Horrible customer service. Always at least a 10-15 minute wait when I call. Don’t plan on doing anything during a work break!
Awhile ago the recording playing on hold said the wait was due to new systems & …
Recently joined. Getting set up. I had a few fumbles in getting set up, some of which were my fault. Anyway, they worked with me to get set up. If rates advertised on website match the actual rates, they’ll get my auto loan, and potentially mortgage refi. Maybe another star review. Time will tell.
I really like the service provided by affinity, the issue is I would like you to open the bank up to take care of my transactions I have believe you could do that safely like so many other business es this is the third time I have been here …
I usually like Affinity Plus and have used their services for years, however, the biggest thing to note is that your customer service and your approval/denial on loans depends on who you work with (my family frequents the Lafayette …
I am a member since 2012 and I love Affinity Plus. I was able to secure an auto loan with unbelievable apr (and I was only 22 when I got approved). Also, the Moorhead branch is super friendly – it’s almost like a family. Every time I go …
I’ve been with Affinity for probably 10 years now. All my dealings with them have been positive. I was disappointed that they don’t offer VA home loans, but aside from that, I’d recommend them to anyone. They even credited my account …
jane from affinity is so responsive and through with the process for applying a car loan. i am loving this bank already. i myself don’t have an account but my partner does. thinking about closing my current one at hiway and joining affinity
Not for profit, for people! This bank is great. If you still have a big bank, do your research, they are terrible businesses especially for marginalized communities. I have all my accounts, car, home, checking etc. with Affinity and I …
I have never been introduced to such misogynistic practices as this bank has imposed.
They wouldn’t deposit a check without my HUSBAND on the account. He had endorsed …
I just have to say, i was hesitant being a first timer applying for an auto loan however Jane J. helped me through the entire thing! via email!!!! This is by far one of my best experience with a bank. Jane was thorough, she is responsive! I …
This Credit Union is the best, let me tell you why. There’s individual financial counseling and credit counseling. People who have money troubles or trouble figuring out their finances will have those problems anywhere. But if your are a …
wow I called to deposit 25,000 into a money market account an got a snotty person on line- unhelpful and when i asked for his help he told me to go on-line and hung up on me. …
Been with them for over 5 years and recently I feel the customer service isn’t the same as it used to be. The used to be so help and follow up. Now they just don’t really care, I referred my younger sister and they lady rep that assisted …
Reading through the reviews, I was surprised at some of the comments. Never had problems with online banking, deposits have always been completed promptly, online support always helpful and just had wonderful service on a refinance of our house. Our rate is now 6 points below what we were paying and are saving just about $800 a month.
If I could give them Zero stars I would. My husband was just profiled and basically refused service when he stopped in to open an account. My husband owns a barbershop, so I’m assuming because of his street clothes and his color he was …
I do very little banking with this organization, thankfully, and only have the account as I had a motorcycle loan through them. When it call me time to sell the bike both myself and the company that bought the bike received an incorrect …
I don’t like to give bad reviews but it needs to be said so others don’t get treated the way I did.
I’ve been with affinity for over ten years and never really had an issue. Since …
I am always treated kindly, quickly, and with the utmost customer care at Affinity Plus. Since Covid, I utilize their drive thru services which everyone is patient and understanding but the wait is less than 30 minutes depending on the time …
I’ve been so disappointed by my credit union lately. I’ve been a member for 20 years. Recently I had an unauthorized charge on my account. First they proceesed things incorrectly then closed my credit card without checking with me to see if …
We recently financed a purchase through Affinity and the process couldn’t have been easier. Kelsey was awesome with getting everything organized and sent off in a quick manner, answering any questions and keeping us up to date on the …
This bank will not allow me to direct deposit part of my paycheck into my wife’s account. Unless I am added to the account. Our other banks do not have this issue. This same bank wouldn’t allow us to deposit a check from our insurance made …
I really like Affinity Plus until I refinanced my mortgage with them. Their online banking does not allow you to make additional principal payments to your mortgage. Instead, you’re forced to call each time, which is pretty frustrating when …
We moved to West St. Paul and needed a new bank. My son recommended Affinity to me and I opened an account. The people there could not be nicer!!! I have gone into the bank a few times since and everytime I have a wonderful experience. I now would recommend them to anyone.
They didn’t update online to show they weren’t open today. Just drove 20 minutes to find out based on a piece of paper on the door after double checking online to make sure they were open. Was going to open a checking account, second guessing that now if they can’t even bother to update whether they’re closed on a holiday.
I just recently began banking with Affinity Plus Federal Credit Union, and I have to say… it’s been a great experience! I was also able to take out a fixed loan with low APR to purchase a new vehicle. I am very impressed with their customer …
Car loan rates that used to be competitive are much higher than other credit Union rates now. Do not purchase their GAP insurance if they offer it – drunk driver totaled our car and after downloading 11 documents to get a small deductible …