They are crooks. They charge u for every little possible thing. I have a auto loan everytime I make a payment I’m charged a fee to process a payment. Also trying to get ahold of someone is a joke here. Everytime I call to try and get ahold …
Horrible Customer Service, and their Interactive/automated Response Phone Service. When we call, the hold time is more than 15 min !!!!! No matter, what day and what time !!!
Great Branch, very helpful staff. Got an auto loan here and it took a long time because they have some electronic kinks to work out but overall a great experience.
Incredibly rude staff. Came in hoping to get something fixed and the lady gave me such an attitude and said she didn’t know what I expected her to do about it. …
Really bad customer service , Jessica Defalco didnt even had the courtesy to return my phone call, td bank is 100 tiems better than this very unprofessional staff i’m really glad i open my business account with a different bank
This is the worst place for shared branching. The machines aren’t able to properly verify you and there’s no way for a teller to manually transfer funds. You have no choice but to work with a stupid machine. Waste of gas and time.
My buyer is waiting for the underwriter for over a week and half for answer. This company doesn’t answer emails or do anything timely. Don’t use this company for mortgage loan.
Terrible customer service, they cannot do anything right. They are much slower than your average bank. They closed my account over two weeks ago and still have yet to send me my funds. All and all I have only had problems with this bank.
I experienced phone hold times calling the Affinity the customer service center of >15 Min on the 3 seperate times I tried to call on 11/1/10 to have my account unlocked. I then tried calling a branch for help and spoke to “Vitta” at the …
Bank canceled my card with a chip reader because it did not know it had one. Will not reactivate my card. They always have some sort of issue with keeping up with their own systems.
My consolidation loan application was fast and full informed with the process and I want to give a special Thank you! To Cynthia Porter for her outstanding help and professionalism and Mr. Jose Funes as well.. great credit union some issues …
I’ve been a customer for over 30 years and am so disappointed that their mortgage department couldn’t commit to a closing date six weeks out. Not acceptable in a hot seller’s market. We found other lenders who did commit so are now looking for another financial institution.
Had the bank for years, and with out writting a 4 page review I will say that customer service refused to help me which led to a negative mark on my credit report. I hate their customer service and moved all my accounts to Bank of America …
I was very disappoined with the customer service I received regarding an issue with my savings account. I had to make several phone calls in order to speak with someone who could address my problem because the reps were not able to provide …
Very shady and deceitful and misleading practices I worked with Kate who was actually very nice and pleasant when assisting me with my loan process however the information and my concern regarding the closure of my accounts was something I …
The incompetence of Affinity is amazing for a financial institution. They cannot get paperwork done on schedule and don’t even know what their consumer finance products are. This has led to me having to pay extra in a refinancing fiasco …
Terrible experience. Would not accept the lease agreement, bank statements, government issued IDs, insurance documents, etc as proof of residency. Complete and utter waste of my time.
Affinity Credit Union is a bank I have been using for my savings for over 5 years. I send money from my other DDA account from a different bank whenever I want to save up for a vacation or something substantial. I recently changed to a new …
I’ve been waiting for close to an hour now to speak with someone at customer service. How is that acceptable? It’s 10:15pm on a week night, not even a busy time. Hire more people, Affinity!
BEWARE – THEY ARE LIARS AND THIEVES. During the pandemic they supposedly offered deferments but they deny them no matter how hard Covid affected your life. Secondly, when I switched insurance companies, without even asking they added a …
I was initially told I was approved for a loan, 2 weeks later I get an email stating I wasnt with no specific reason. I called the # on the email multiple times to get clarification, no one answers or returns the call. Poor customer service.
This is one of the best financial institutions I have ever used. They have helped mei so many ways and I have helped 7 of my friends John and they all say the same thing.
Had possible fraud activity to my account. Called Affinity but was treated poorly and disconnected several times. No one there seems qualified. The Millington, NJ branch is unprofessional and lazy. I have had Affinity accounts for well …
Absolutely the best customer service I have had from a bank or financial institution ever. Maybe the best from any company. Have been a member for over five years. They have taken their time, been pleasant and real over the phone, and have …
This particular financial institution has the slowest customer service representatives of any financial institution I have ever worked with. I applied for an auto loan and it took nearly two weeks to get a reply back. Thus, the vehicle that …
This review isn’t meant for this particular branch but for the customer service with Affinity in general. I had some fraudulent activity posted to my account back in October. They froze my account. In the meantime I had some auto payments …
I have been trying to reach an actual person for 3 days. So far, right now, I am still waiting to speak to someone for 35 minutes. The options offered through their website do not apply to me & I need to speak to someone. Their web chat …
I’ve had an auto loan with this bank for 3 months and it’s been nothing but headaches since then. Unfortunately, their mistakes have messed with my credit and I can not refinance with another company until my disputes go through. When I …
So many times people come to review boards to complain, but I wanted to make this post to say thank you to Sherry and Chadine in the Basking Ridge call center. Chadine went above and beyond to assist me, and I had to let her supervisor know …
The only good thing about this bank is the app. The customer service is virtually non-existant, calling is impossible and to use the chat you have to get lucky. applied for a car loan, and after OVER A WEEK of waiting for them to respond and get this going I had to go somewhere else
Worst financial institution I have ever dealt with. My husband financed his auto loan through them. I do his loan payments online. Two different months we went online to pay and it said that we’ve been locked out and have to call the 1-800 …
They are crooks. They charge u for every little possible thing. I have a auto loan everytime I make a payment I’m charged a fee to process a payment. Also trying to get ahold of someone is a joke here. Everytime I call to try and get ahold …
DEFINITION OF DYSFUNCTION NOT RECOMMENDED FOR CAR LOANS
inquiry sensitive. they don’t disclose
If you absolutely hate banks, then this is the bank for you.
I love Affinity Federal Credit Union. Awesome people.
Still waiting on my issue to be resolved. Its been over a year ppl get it together.
Great service definitely better than regular banks!
Amazing automotive and personal loan experience couldn’t ask for a better credit union!!!
Awful Awful banking practices as they have seem to grow throughout the years. You are no different in doing business with TD.
Always super helpful and friendly! Always go way out of their way to help you anyway they can. Definitely the best bank I have ever dealt with!!!
This is a amazing and great bank someone try to still my identity and get a loan on my name and this amazing bank where able to stop it
Horrible Customer Service, and their Interactive/automated Response Phone Service. When we call, the hold time is more than 15 min !!!!! No matter, what day and what time !!!
Great Branch, very helpful staff. Got an auto loan here and it took a long time because they have some electronic kinks to work out but overall a great experience.
Incredibly rude staff. Came in hoping to get something fixed and the lady gave me such an attitude and said she didn’t know what I expected her to do about it. …
Really bad customer service , Jessica Defalco didnt even had the courtesy to return my phone call, td bank is 100 tiems better than this very unprofessional staff i’m really glad i open my business account with a different bank
This is the worst place for shared branching. The machines aren’t able to properly verify you and there’s no way for a teller to manually transfer funds. You have no choice but to work with a stupid machine. Waste of gas and time.
My buyer is waiting for the underwriter for over a week and half for answer. This company doesn’t answer emails or do anything timely. Don’t use this company for mortgage loan.
This Branch is garbage. Employees need better training also.
Terrible customer service, they cannot do anything right. They are much slower than your average bank. They closed my account over two weeks ago and still have yet to send me my funds. All and all I have only had problems with this bank.
I experienced phone hold times calling the Affinity the customer service center of >15 Min on the 3 seperate times I tried to call on 11/1/10 to have my account unlocked. I then tried calling a branch for help and spoke to “Vitta” at the …
Bank canceled my card with a chip reader because it did not know it had one. Will not reactivate my card. They always have some sort of issue with keeping up with their own systems.
My consolidation loan application was fast and full informed with the process and I want to give a special Thank you! To Cynthia Porter for her outstanding help and professionalism and Mr. Jose Funes as well.. great credit union some issues …
I’ve been a customer for over 30 years and am so disappointed that their mortgage department couldn’t commit to a closing date six weeks out. Not acceptable in a hot seller’s market. We found other lenders who did commit so are now looking for another financial institution.
Had the bank for years, and with out writting a 4 page review I will say that customer service refused to help me which led to a negative mark on my credit report. I hate their customer service and moved all my accounts to Bank of America …
I was very disappoined with the customer service I received regarding an issue with my savings account. I had to make several phone calls in order to speak with someone who could address my problem because the reps were not able to provide …
Very shady and deceitful and misleading practices I worked with Kate who was actually very nice and pleasant when assisting me with my loan process however the information and my concern regarding the closure of my accounts was something I …
The incompetence of Affinity is amazing for a financial institution. They cannot get paperwork done on schedule and don’t even know what their consumer finance products are. This has led to me having to pay extra in a refinancing fiasco …
Terrible experience. Would not accept the lease agreement, bank statements, government issued IDs, insurance documents, etc as proof of residency. Complete and utter waste of my time.
Affinity Credit Union is a bank I have been using for my savings for over 5 years. I send money from my other DDA account from a different bank whenever I want to save up for a vacation or something substantial. I recently changed to a new …
I have been a member 30+ years… Great Service!
Downward Spiral !!!
After so many years with Affinity FCU, posting this feedback is regrettable…but IT IS MORE THAN WARRANTED! …
They charge massive, repeat penalty fees for overdraft and don’t send any notification about it. …
I’ve been a member for 20+ years. They are very friendly and helpful.
A totally Micky Mouse organization.
They have screwed up so many interactions that it is amazing they are allowed to …
I’ve been waiting for close to an hour now to speak with someone at customer service. How is that acceptable? It’s 10:15pm on a week night, not even a busy time. Hire more people, Affinity!
Updated:
So 4 years ago I went for 2 loans, one to Refi the mortgage, one to buy myself …
BEWARE – THEY ARE LIARS AND THIEVES. During the pandemic they supposedly offered deferments but they deny them no matter how hard Covid affected your life. Secondly, when I switched insurance companies, without even asking they added a …
I was initially told I was approved for a loan, 2 weeks later I get an email stating I wasnt with no specific reason. I called the # on the email multiple times to get clarification, no one answers or returns the call. Poor customer service.
This is one of the best financial institutions I have ever used. They have helped mei so many ways and I have helped 7 of my friends John and they all say the same thing.
Had possible fraud activity to my account. Called Affinity but was treated poorly and disconnected several times. No one there seems qualified. The Millington, NJ branch is unprofessional and lazy. I have had Affinity accounts for well …
Absolutely the best customer service I have had from a bank or financial institution ever. Maybe the best from any company. Have been a member for over five years. They have taken their time, been pleasant and real over the phone, and have …
This particular financial institution has the slowest customer service representatives of any financial institution I have ever worked with. I applied for an auto loan and it took nearly two weeks to get a reply back. Thus, the vehicle that …
This review isn’t meant for this particular branch but for the customer service with Affinity in general. I had some fraudulent activity posted to my account back in October. They froze my account. In the meantime I had some auto payments …
I have been trying to reach an actual person for 3 days. So far, right now, I am still waiting to speak to someone for 35 minutes. The options offered through their website do not apply to me & I need to speak to someone. Their web chat …
I’ve had an auto loan with this bank for 3 months and it’s been nothing but headaches since then. Unfortunately, their mistakes have messed with my credit and I can not refinance with another company until my disputes go through. When I …
So many times people come to review boards to complain, but I wanted to make this post to say thank you to Sherry and Chadine in the Basking Ridge call center. Chadine went above and beyond to assist me, and I had to let her supervisor know …
The only good thing about this bank is the app. The customer service is virtually non-existant, calling is impossible and to use the chat you have to get lucky. applied for a car loan, and after OVER A WEEK of waiting for them to respond and get this going I had to go somewhere else
Worst financial institution I have ever dealt with. My husband financed his auto loan through them. I do his loan payments online. Two different months we went online to pay and it said that we’ve been locked out and have to call the 1-800 …