Why is there no way to contact this outfit on the website? The CONTACT US link goes no where and there is no customer service link, there is no phone number. Who in their right mind would deal with such a useless outfit.
AFTER BEING ON THE PHONE WITH THREE REPRESENTATIVES AND WITH MY CALCULATOR IN HAND. I HAD A BILLING REPRESENTATIVE LIE TO ME ABOUT WHY MY AVAILABLE BALANCE WAS RIGHT EVEN AFTER THROUGH GOING THROUGH EACH TRANSACTION AND DETERMINING THE …
I wish I could show you all just how incredibly important our cardmembers are to every single person here. I’m not kidding. It sounds corny but it’s taken very seriously in this building.
I worked here as an intern. Don’t really like the super-corporate bureaucratical culture, but my experience was nice. This HQ is located in a very nice location.
I had a American Express prepaid card for about 3 years I just had my tax deposit into my account $1200 plus $900 that I already had just three day ago they closed my account and they did not return my money they just told me sorry about …
Wow. While reading the reviews, I am not the only one who has had a bad experience with their customer service.
I agree with everyone else on here, the customer service sucks and its sad that this bank might not last because of it.
. I HAVE NEVER RECEIVED SUCH INCOMPETENT CUSTOMER SERVICE UNTIL NOW.. FROM CUSTOMER SERVICES DEPT TO THE SUPERVISORS AND I STILL HAVEN’T RECEIVED A RESPONSE BACK FROM THE CORPORATE OFFICE … THIS IS SO UNPROFESSIONAL… WOW WHATS HAPPENING TO YOUR COMPANY CANT ANYONE GIVE ME CORRECT INFORMATION AT AMEX…
Shame on you for claiming to be “OPEN for business” when your practice is to raise rates, lower credit limits and make it extraordinarily difficult to freely use the card…despite 40 years as a cardmember witb an unvarnished payment jistory.
Horrible ! IT’s an INDIAN EXPRESS company where everybody is hiding by American Great name !
Stop do it people ! Bring customer service jobs back to USA or just pack your …
Does not post corporate number. Makes you jump through hoops to speak to someone at the corporate office. Increases fees without providing ample notification. Insensitive to the pandemic state of the World.
The service on the Platinum Concierge is s shockingly bad-One might jsut as well call up the bendors for service. And to make it worse for overseas tours and tickets they send out pdfs which can’t be read by users int he US. The latter is simply insane.
It was difficult moment on life pandemic time and I want say THANK YOU AMERICAN EXPRÉS hope you have a million more costumers you made posible complete my dreams and life achievements
Very disappointed in the company. As a platinum member they’ve treated very disrespectful. I will not allow me to use my card even though I pay it fully off every month. …
They are ridiculous! I missed one payment for the FIRST time ever and the suspended my account AND decreased my credit line! Ridiculous! This the first credit card company that has treated me this way. AND the payment was only late by SEVEN days. Ridiculous!
Rude agents. Calls always send to Philippines.
Unhelpful personnel with poor language skills. Gold member for over 30 years. American Express is lacking in service. MasterCard is better.
The worst company ever. The name needs to be India Express Nothing about them is American, nothing! I tried to ask to speak with a American person , they refused!! Change your name you do not represent my country! They lie to you, tell you …
There’s lousy support for fraud if you’re not an American Express card holder they won’t help you I’ve been I was a victim of fraud through American gift cards I can’t find even a phone number or chat line where I can talk to somebody to …
How do we, the customer, resolve this? We continue to give bad reviews, but I never see anyone’s resolution. I need help on how to resolve fraud chgs with CS, when you don’t have your AMEX card to refer to and if you don’t answer you ID questions correctly, and somethings do change over 10 years, they can’t verify your ID.
As your customer service agents helped me to file a claim properly, my issue was solved without a huge hassle. Thank you for your great support and I wish all of you to take care of yourself since we are facing towards winter 2020 with covid-19.
I just wanted to say how HUGE a disappointment your department has been. We had to pay twice for plane tickets from Europe to New York. Apparently in the eyes of Amex it is ok to assume that we understand the in’s and out’s of travel but …
No stars for me. The customer service is not in the USA and its so bad to speak to someone. I closed my account and they cannot access my complete account number. The worst credit card ever.
The worse customer.support in the world, the more you spend the worse they treat you, no English speaking understanding reps, horrible comunicantion. If not the worse bank in the world. I spend numerous hours with incompetent reps with no results. Save yourself the time and money and go somewhere else.
I am having the hardest time with their Customer Service. They are not willing to help in any way and are not listening to my complaints. It’s my first Amex card and it is becoming a nightmare. How do I speak with someone that has any authority to help?
What can I say? American Express is the best out of American credit card businesses. Promoting financial responsibility through pay-in-full policies on charge cards, Amex seeks to build responsible credit history for its charge card …
Truly awful customer service and very rude when I’ve reached the India call center. I was finally able to get connected to a different team in the US though and had a great experience with the woman I spoke with. If you are getting terrible …
I have been going back and forth between Intuit/Pivotal and American Express to track down my funds and no one has an answer. i have been trying for over 2 years with no success. I have a credit card machine that takes payments at my …
UPDATE: I included a screenshot from my most recent chat with Amex support after not receiving a promised Platinum card benefit. This chat took an entire HOUR and I still haven’t heard back. This company has the absolute worst customer …
I had enjoyed my American Express cash blue card for a couple of years now, however, recently was randomly charged a late fee even though I am signed up for AutoPay. I quickly called and discussed this with customer service, who explained …
I’ve been a loyal AMEX member for over 15 years with a credit line of $75K. As a newly-wed I attempted to gain a card with my account number for my new wife. For some reason AMEX has denied granting a card with my account number with her …
This company is a joke. They do nothing to protect their customers. They steal from. I have been fighting with them for two months so far and good lord none of the agents are helpful at all. They give you no information what so ever and …
More than a decade. That is how long we have used Amex for all our purchases for our small business. The day after the bill was paid, the new cycle date, they demanded next months payment immediately, and when we said its not due until …
20 years 7 cards and ended over a $67 charge. Never late, never missed a payment. The customer service once top notch is now a little better than telemarketers. After seeing all these reviews, reminds me of lord and Taylor reviews. Remember Them? Horrible.
Yesterday, June 23, 2020 at 3:48 pm I called American Express to inquire about travel insurance if I were to charge an airline ticket through my every day card. I was told by the agent it was included and I am covered. I went as far as role …
American Express is NOT what it used to be. I had my wallet stolen and am having problems getting a new account and card. After many phone calls, I finally got someone (in India) who told me I had to open a new account since I had replaced …
June, 2015: I was robbed of my purse in Bologna, Italy on May 30. Contrary to the ads by Amex of delivering new cards easily to anywhere in the world, I had the worst experience of getting a new Platinum card sent to my next destination …
I feel and understand everyone’s pain. I use to be a card holder. I always paid my bills on time. Never Never late. I use to work for the company. I even got my husband a card. When I lost my job, I was late on my macy’s and visa …
American Express is supposedly a trusted company that screwed both my company and i personally. All of a sudden i got a freeze on my business cards and no one could answer why that happened and would not do a thing about it. I pay taxes, i …
I have received the worse service in my 28 years as a Gold Member with AMEX. They locked my card because we tried to buy of a $50 gift card at Best Buy. We went through a number of fraud procedures ensuring AMEX that we were the purchaser …
Customer service is the absolute worst at American Express. I am now on a phone call that has lasted over two hours with no end in sight. They are inept with no systems and their level of error on booking travel through American Express travel is hard to believe.
They need negative stars-Customer since 1985- they totally messed up my travel plans my trip was showing the name and itinerary of another customer – Great security- I spent over 3 hours on the phone with 2 supervisors who were no help at …
***Worst Bank ever***They mess around with your credit card. They would not listen to you, customer service is really bad too. I wouldn’t want to work with them. They insulted my business so I wanted to close my account because they don’t like to help. Negative stars
American Express has recently changed who they outsource their customer service to, as well as their customer service policies, and Amex has gone from providing superior customer service to providing horrid customer service. Whenever I …
Been a member of American Express Platinum for 13 years and I also have my business cards with them. Never had a problem, until I used them to pay for a move that was never completed. I’ve now fought this charge 4 times and not a single …
This is a business within a business tower. It’s very clean and wide. Important offices like American Express and some shoping and restaurant in second floor. Communication is easy and convenient both public and private. Public busses are …
It’s been over 64 hours that I put in 2 cash pickups with American Express Serve account and still no pickup numbers. They say it’s Ria. Ria say it’s Serve and can’t even cancel. No one has said anything’s about the issue. Nothing about it …
Not Worth Having, Both AmEx Blue nor Bluebird: AmEx Offers Us Their Blue Card, receiving 20,000 UBER credits, then AmEx cancels our fully owned 300 Miles of UBER Travel and this equals FRAUD. AmEx knows what they are doing; they offer a …
Horrible customer service. Worst bank in the United States. They are cheaters. I have Amex everyDay preferred credit card and my promotional offer was expired but they did not notify me. Be careful , they put reminder notice in small …
Please take note current and future Amex consumers.
I wanted to summarize my unfortunate situation where Amex refused to honor one of their Amex credit card products’ welcome offer when the online application …
I used to wonder why AMEX marketshare was stuck at like 2% but I now wonder no more. I foolishly applied for a credit card with them and the validation process, which involved, get this, getting a signed letter from my bank, during a …
This company has no appreciation for their customers. As a worldwide company I assume taxation is where ever it pleases, but customers are divided into countries they live in. This means: Watch out for the perks they offer! It is very …
Misinformation at every step, very long hold times (1 hour plus), deceptive business practices. Choose another bank. Spoke to 3 different people who told me 3 different stories. I also had to wait a week for someone from “corporate” to come into work to make a decision. Insanity.
AMEX is not the greatest credit card in the world any more. I have been using my AMEX card for more than 10 years, I remember both the online customer service and telephone customer service were pretty good. But now they can only transfer …
I called probably hundred times to the American Express customer service about my problem with my 100 $ gift card .
they never give me the right answers and they keep playing with me anytime I …
Do NOT, and I am warning you, do NOT book any airline ticket with AMEX travel department. If you have to cancel the ticket, they will hold your credit as ransom for you to purchase another ticket at a much higher price than that listed by …
Initial experience review: so excited as an active duty military member to get approved for the platinum card without the annual fee UNTIL I got the email that said the card would arrive today and subsequently found out it hasn’t even …
Spoke with the CEO of Amex Stephen Squeri and Jennifer from the executive office regarding a credit adjustment that was not honored after paying off the entire statement. Jennifer pretty much told me to kick rocks. How AMEX has changed over the years…. careful who you pick as a creditor, these guys are nasty…
I’ve had my Gold card since 1979 and never been late with a payment. This month I didn’t receive the online notification, so I was more than shocked when I checked my account to see that I was late with both my Gold and Blue cards. The …
I’m truly embarrassed to say that over 35 years I will tell anyone to to an amex card, now after dealing with their customer service, “Do Not GET THIS CARD” OR AT YOUR OWN RISK IF YOU ARE one of those people that say because you had this …
Never got my 70,000 bonus miles because of American Express’s lack of responsiveness and focus on the fine print you won’t read. And it halted us from miles to fly our two foster kids to see family in the Midwest. Backstory: Completed the …
I wish I could give American Express zero stars. They overcharged me on interest charges even though I always paid my account on time. When I called about this, the guy just gave me a bunch of nonsense. When I called a second time, another …
No surprise here that Amex is the most garbage financial institution and has trash reviews on google. It’s hilarious you control money yet google has more than you. Your customer service is abysmal and it reflects on your horrendous company.
My card was stolen while traveling. I reported the fraudulent activity. They never canceled our cards. Cards remained active for charges to accrue. I called habitually for two months. Did not receive any assistance. No returned called …
Steer clear of their Delta cards. $250 a year, no cash back for points, and you cannot use partial miles to pay for a ticket (part miles and part cash). They will sell you additional miles for an exorbitant price. I did not realize this …
I filed a claim with AmEx in Nov. 2021. I called countless times, spoke to numerous account managers, sent emails, & even 3 certified letters to Account Executive Managers over these many months. I’ve gotten many “I’ll take care of this …
I have experienced extortion of money from a senior. I have made numerous calls, however people who are billing me have added numerous fees totaling over $4,000.00 to my account. …
❤❤❤❤❤❤❤❤❤❤❤
(Translated by Google) terrible attention
(Original)
Pésima atención
Great place
Great place to be
Great service
An amazing place!
Uuihuj km km c
Good Building..
Thank you!❤️😁 …
the very good company
nice
Good
Good
Pathetic
Amex is the best
Exceptional institution, incredible people.
Love the company and card programs
This office is quite beautiful and worth a visit.
Horrible customer service and a lie about rewards over 5 times
Money taken from my account unauthorized and it was the blame game.
This company sponsors anti semetic authors in the wall street journal aka Ben Fritz.
I like it if you got amex you got power that’s all I gotta say
Worse bank I’ve ever worked with.
Nice building in a beautiful location with a very good food court. Had a great experience.
Customer service wait time is long and the call bank does not understand half of the questions I am asking
Extremely long hold times, zero customer loyalty, and poor credit card rewards
My customer service phone experience was one of the worst ever! After months I have yet to get the help I need. Shocking.
Why is there no way to contact this outfit on the website? The CONTACT US link goes no where and there is no customer service link, there is no phone number. Who in their right mind would deal with such a useless outfit.
Not going to waste the time. They’ll be around forever but I’ll voice that they are a disgusting group.
American express serve website isn’t activating my card.
AMERICAN express service in France is a nightmare !!! If you live or visit France forget to use this service, the platinum service is really bad!
I have been using American Express for several years. The service and products are great.
Horrible service – zero accountability. DO NOT BANK WITH THIS COMPANY!!
Bluebird has been holding $5 of mine for 7 years and wont close the account or stop sending me e-mails.
They overnighted me my new card just cause I said I needed it! Love this company♥️
Only one issue is there a hr number? To contact Human Resources in states?
Trash company. Canceled my card and told them to never contact me. They continue to email me. Stay away from this trash.
AFTER BEING ON THE PHONE WITH THREE REPRESENTATIVES AND WITH MY CALCULATOR IN HAND. I HAD A BILLING REPRESENTATIVE LIE TO ME ABOUT WHY MY AVAILABLE BALANCE WAS RIGHT EVEN AFTER THROUGH GOING THROUGH EACH TRANSACTION AND DETERMINING THE …
I wish I could show you all just how incredibly important our cardmembers are to every single person here. I’m not kidding. It sounds corny but it’s taken very seriously in this building.
I worked here as an intern. Don’t really like the super-corporate bureaucratical culture, but my experience was nice. This HQ is located in a very nice location.
They charged me double interest. It is in contract. Good luck
I had a American Express prepaid card for about 3 years I just had my tax deposit into my account $1200 plus $900 that I already had just three day ago they closed my account and they did not return my money they just told me sorry about …
Wow. While reading the reviews, I am not the only one who has had a bad experience with their customer service.
I agree with everyone else on here, the customer service sucks and its sad that this bank might not last because of it.
. I HAVE NEVER RECEIVED SUCH INCOMPETENT CUSTOMER SERVICE UNTIL NOW.. FROM CUSTOMER SERVICES DEPT TO THE SUPERVISORS AND I STILL HAVEN’T RECEIVED A RESPONSE BACK FROM THE CORPORATE OFFICE … THIS IS SO UNPROFESSIONAL… WOW WHATS HAPPENING TO YOUR COMPANY CANT ANYONE GIVE ME CORRECT INFORMATION AT AMEX…
Shame on you for claiming to be “OPEN for business” when your practice is to raise rates, lower credit limits and make it extraordinarily difficult to freely use the card…despite 40 years as a cardmember witb an unvarnished payment jistory.
Horrible ! IT’s an INDIAN EXPRESS company where everybody is hiding by American Great name !
Stop do it people ! Bring customer service jobs back to USA or just pack your …
Does not post corporate number. Makes you jump through hoops to speak to someone at the corporate office. Increases fees without providing ample notification. Insensitive to the pandemic state of the World.
The service on the Platinum Concierge is s shockingly bad-One might jsut as well call up the bendors for service. And to make it worse for overseas tours and tickets they send out pdfs which can’t be read by users int he US. The latter is simply insane.
Meeting here…..mixed feelings…..building has nice views……but not the best service…..was a customer, moving forward i’m not sure anymore…
It was difficult moment on life pandemic time and I want say THANK YOU AMERICAN EXPRÉS hope you have a million more costumers you made posible complete my dreams and life achievements
Very disappointed in the company. As a platinum member they’ve treated very disrespectful. I will not allow me to use my card even though I pay it fully off every month. …
They are ridiculous! I missed one payment for the FIRST time ever and the suspended my account AND decreased my credit line! Ridiculous! This the first credit card company that has treated me this way. AND the payment was only late by SEVEN days. Ridiculous!
Rude agents. Calls always send to Philippines.
Unhelpful personnel with poor language skills. Gold member for over 30 years. American Express is lacking in service. MasterCard is better.
The worst company ever. The name needs to be India Express Nothing about them is American, nothing! I tried to ask to speak with a American person , they refused!! Change your name you do not represent my country! They lie to you, tell you …
There’s lousy support for fraud if you’re not an American Express card holder they won’t help you I’ve been I was a victim of fraud through American gift cards I can’t find even a phone number or chat line where I can talk to somebody to …
How do we, the customer, resolve this? We continue to give bad reviews, but I never see anyone’s resolution. I need help on how to resolve fraud chgs with CS, when you don’t have your AMEX card to refer to and if you don’t answer you ID questions correctly, and somethings do change over 10 years, they can’t verify your ID.
As your customer service agents helped me to file a claim properly, my issue was solved without a huge hassle. Thank you for your great support and I wish all of you to take care of yourself since we are facing towards winter 2020 with covid-19.
I just wanted to say how HUGE a disappointment your department has been. We had to pay twice for plane tickets from Europe to New York. Apparently in the eyes of Amex it is ok to assume that we understand the in’s and out’s of travel but …
No stars for me. The customer service is not in the USA and its so bad to speak to someone. I closed my account and they cannot access my complete account number. The worst credit card ever.
The worse customer.support in the world, the more you spend the worse they treat you, no English speaking understanding reps, horrible comunicantion. If not the worse bank in the world. I spend numerous hours with incompetent reps with no results. Save yourself the time and money and go somewhere else.
I am having the hardest time with their Customer Service. They are not willing to help in any way and are not listening to my complaints. It’s my first Amex card and it is becoming a nightmare. How do I speak with someone that has any authority to help?
What can I say? American Express is the best out of American credit card businesses. Promoting financial responsibility through pay-in-full policies on charge cards, Amex seeks to build responsible credit history for its charge card …
Truly awful customer service and very rude when I’ve reached the India call center. I was finally able to get connected to a different team in the US though and had a great experience with the woman I spoke with. If you are getting terrible …
I have been going back and forth between Intuit/Pivotal and American Express to track down my funds and no one has an answer. i have been trying for over 2 years with no success. I have a credit card machine that takes payments at my …
UPDATE: I included a screenshot from my most recent chat with Amex support after not receiving a promised Platinum card benefit. This chat took an entire HOUR and I still haven’t heard back. This company has the absolute worst customer …
I had enjoyed my American Express cash blue card for a couple of years now, however, recently was randomly charged a late fee even though I am signed up for AutoPay. I quickly called and discussed this with customer service, who explained …
I’ve been a loyal AMEX member for over 15 years with a credit line of $75K. As a newly-wed I attempted to gain a card with my account number for my new wife. For some reason AMEX has denied granting a card with my account number with her …
This company is a joke. They do nothing to protect their customers. They steal from. I have been fighting with them for two months so far and good lord none of the agents are helpful at all. They give you no information what so ever and …
More than a decade. That is how long we have used Amex for all our purchases for our small business. The day after the bill was paid, the new cycle date, they demanded next months payment immediately, and when we said its not due until …
20 years 7 cards and ended over a $67 charge. Never late, never missed a payment. The customer service once top notch is now a little better than telemarketers. After seeing all these reviews, reminds me of lord and Taylor reviews. Remember Them? Horrible.
Yesterday, June 23, 2020 at 3:48 pm I called American Express to inquire about travel insurance if I were to charge an airline ticket through my every day card. I was told by the agent it was included and I am covered. I went as far as role …
American Express is NOT what it used to be. I had my wallet stolen and am having problems getting a new account and card. After many phone calls, I finally got someone (in India) who told me I had to open a new account since I had replaced …
June, 2015: I was robbed of my purse in Bologna, Italy on May 30. Contrary to the ads by Amex of delivering new cards easily to anywhere in the world, I had the worst experience of getting a new Platinum card sent to my next destination …
I feel and understand everyone’s pain. I use to be a card holder. I always paid my bills on time. Never Never late. I use to work for the company. I even got my husband a card. When I lost my job, I was late on my macy’s and visa …
American Express is supposedly a trusted company that screwed both my company and i personally. All of a sudden i got a freeze on my business cards and no one could answer why that happened and would not do a thing about it. I pay taxes, i …
I have received the worse service in my 28 years as a Gold Member with AMEX. They locked my card because we tried to buy of a $50 gift card at Best Buy. We went through a number of fraud procedures ensuring AMEX that we were the purchaser …
Deborah Newman…
I feel your pain!! I just went through a similar experience about a week ago and …
Customer service is the absolute worst at American Express. I am now on a phone call that has lasted over two hours with no end in sight. They are inept with no systems and their level of error on booking travel through American Express travel is hard to believe.
Terrible Customer Service. I am cancelling all my cards and switching to Chase Saphire. USA product with good customer service and attention.
They need negative stars-Customer since 1985- they totally messed up my travel plans my trip was showing the name and itinerary of another customer – Great security- I spent over 3 hours on the phone with 2 supervisors who were no help at …
***Worst Bank ever***They mess around with your credit card. They would not listen to you, customer service is really bad too. I wouldn’t want to work with them. They insulted my business so I wanted to close my account because they don’t like to help. Negative stars
American Express has recently changed who they outsource their customer service to, as well as their customer service policies, and Amex has gone from providing superior customer service to providing horrid customer service. Whenever I …
Been a member of American Express Platinum for 13 years and I also have my business cards with them. Never had a problem, until I used them to pay for a move that was never completed. I’ve now fought this charge 4 times and not a single …
I am writing to you to notify of the terrible experience I have had with Amex since opening my card. …
With the recent changes to America Express customer service I will be canceling my card in short order. …
This is a business within a business tower. It’s very clean and wide. Important offices like American Express and some shoping and restaurant in second floor. Communication is easy and convenient both public and private. Public busses are …
It’s been over 64 hours that I put in 2 cash pickups with American Express Serve account and still no pickup numbers. They say it’s Ria. Ria say it’s Serve and can’t even cancel. No one has said anything’s about the issue. Nothing about it …
Here are the problems I have been facing with American Express
I moved from New Jersey to New York in May 2012. I was not aware of any pending …
I wish I could give them no stars!
After 45 years, my experience with their customer service was so bad, I felt I …
Not Worth Having, Both AmEx Blue nor Bluebird: AmEx Offers Us Their Blue Card, receiving 20,000 UBER credits, then AmEx cancels our fully owned 300 Miles of UBER Travel and this equals FRAUD. AmEx knows what they are doing; they offer a …
Horrible customer service. Worst bank in the United States. They are cheaters. I have Amex everyDay preferred credit card and my promotional offer was expired but they did not notify me. Be careful , they put reminder notice in small …
Please take note current and future Amex consumers.
I wanted to summarize my unfortunate situation where Amex refused to honor one of their Amex credit card products’ welcome offer when the online application …
I used to wonder why AMEX marketshare was stuck at like 2% but I now wonder no more. I foolishly applied for a credit card with them and the validation process, which involved, get this, getting a signed letter from my bank, during a …
This company has no appreciation for their customers. As a worldwide company I assume taxation is where ever it pleases, but customers are divided into countries they live in. This means: Watch out for the perks they offer! It is very …
Misinformation at every step, very long hold times (1 hour plus), deceptive business practices. Choose another bank. Spoke to 3 different people who told me 3 different stories. I also had to wait a week for someone from “corporate” to come into work to make a decision. Insanity.
AMEX is not the greatest credit card in the world any more. I have been using my AMEX card for more than 10 years, I remember both the online customer service and telephone customer service were pretty good. But now they can only transfer …
I called probably hundred times to the American Express customer service about my problem with my 100 $ gift card .
they never give me the right answers and they keep playing with me anytime I …
Do NOT, and I am warning you, do NOT book any airline ticket with AMEX travel department. If you have to cancel the ticket, they will hold your credit as ransom for you to purchase another ticket at a much higher price than that listed by …
Initial experience review: so excited as an active duty military member to get approved for the platinum card without the annual fee UNTIL I got the email that said the card would arrive today and subsequently found out it hasn’t even …
Spoke with the CEO of Amex Stephen Squeri and Jennifer from the executive office regarding a credit adjustment that was not honored after paying off the entire statement. Jennifer pretty much told me to kick rocks. How AMEX has changed over the years…. careful who you pick as a creditor, these guys are nasty…
I’ve had my Gold card since 1979 and never been late with a payment. This month I didn’t receive the online notification, so I was more than shocked when I checked my account to see that I was late with both my Gold and Blue cards. The …
American Express is the worst credit card to have. I try to dispute a charge and no one can help me get my money. …
I’m truly embarrassed to say that over 35 years I will tell anyone to to an amex card, now after dealing with their customer service, “Do Not GET THIS CARD” OR AT YOUR OWN RISK IF YOU ARE one of those people that say because you had this …
Never got my 70,000 bonus miles because of American Express’s lack of responsiveness and focus on the fine print you won’t read. And it halted us from miles to fly our two foster kids to see family in the Midwest. Backstory: Completed the …
I wish I could give American Express zero stars. They overcharged me on interest charges even though I always paid my account on time. When I called about this, the guy just gave me a bunch of nonsense. When I called a second time, another …
No surprise here that Amex is the most garbage financial institution and has trash reviews on google. It’s hilarious you control money yet google has more than you. Your customer service is abysmal and it reflects on your horrendous company.
My card was stolen while traveling. I reported the fraudulent activity. They never canceled our cards. Cards remained active for charges to accrue. I called habitually for two months. Did not receive any assistance. No returned called …
Steer clear of their Delta cards. $250 a year, no cash back for points, and you cannot use partial miles to pay for a ticket (part miles and part cash). They will sell you additional miles for an exorbitant price. I did not realize this …
I filed a claim with AmEx in Nov. 2021. I called countless times, spoke to numerous account managers, sent emails, & even 3 certified letters to Account Executive Managers over these many months. I’ve gotten many “I’ll take care of this …
I have experienced extortion of money from a senior. I have made numerous calls, however people who are billing me have added numerous fees totaling over $4,000.00 to my account. …