Founded in 2003, Solara Medical Supplies is the largest U.S. independent supplier of continuous glucose monitors and insulin pumps and carries a full line of diabetes products and supplies. Solara services patients with diabetes on a national scale from two strategically located full-service Diabetes Centers of Excellence. Our patients and customers are at the center of everything we do and at the heart of our commitment to helping people effectively manage their diabetes.
| Thursday | 5AM to 5PM |
| Friday | 5AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 5AM to 5PM |
| Tuesday | 5AM to 5PM |
| Wednesday | 5AM to 5PM |
2084 Otay Lakes Rd Ste 102, Chula Vista, CA 91913
I will be contacting our insurance company on working with another company. It took MONTHS trying to get the G6 prescription filled (a lot of finger pointing) and when they finally did get it straightened out I received a box with ‘extra’ …
Worst customer service I have ever had to deal with!
Have tried to reach them by phone for over a week and
have yet to get through, spent 55 minutes on hold …
I have been using them for over a year and in the beginning things ran as normal auto ship was correct every month. The past four months have been a nightmare I’m desperately trying to switch suppliers. Every month I have to fight for my …
Y response would be a 10, except that the account and phone # should be in my name, instead of my spouse’s.
Thanks for the great service from Victor, my phone rep. Even during this COVID …
Solara is an amazing company and they work very well and quick with my Dr. to get my supplies shipped out to me as soon as possible! I highly recommend Solara to anyone needing medical supplies delivered to their home!
Possibly the worst customer service I have ever experienced or heard of. I have left over 6/7 to each line in California and Michigan. Both to billing and current customer lines. No one has called back at any point. Have waited on the line …
Horrible service, you will never get your diabetes supplies on time. Every single month my child’s supplies were delayed for at least a week, during the Holidays season delay lasted for 3 weeks. It is a nightmare.
They shorted my order by five boxes of test strips. I called mutiple times, left messages, and sent two emails. I managed to talk to people twice. The third call today sent me ballistic when the person said there was no record of my report. I still haven’t received my test strips and its been nearly two months. They suck!!!
No commitment and no responsibility in providing medical supplies. Solara acts like they’re selling candy instead of something that people’s lives depend on. We’ve been without supplies for weeks and months for the third time this year. Hope to never have to deal with Solara again.
For the 3rd time my diabetic supplies have been misplaced/lost during delivery, I dont know how this place stays open with the thousands of dollars they lose from having to reship supplies. The ontrac shipping they use are the worst, they …
Solara has been so helpful in getting all of my daughter’s diabetic supplies. Customer service was easy to work with when we experienced a faulty sensor, it was replaced within a few days.
I paid for my husbands c.g.m. and the lady no name but she dont return calls didnt put his payment through..I pray I dont have same issues as many here..I dont play with medical companies..I have sued and had 2 completely shut down due to …
We have been using them for a year now, in the beginning everything was fine, now their unreliable. My 12 year T1 diabetic relies on her supplies, for the past several months their late, sent the wrong testing strips twice and I have to …
Solara has clearly never been sued. So prepare yourselves I’m not ending up in the Emergecy room for the fourth time because you guys take forever to send me my supplies or when I call, you guys lie to me about shipment I’ve gone almost two …
I am so very happy with my 14 day sensor I have not had any problems with them whatsoever. Love the idea of not having to stick my finger four to five times daily. They always arrive on time and when I call everyone is sooo helpful.
This company is hit or miss. Some orders go fine- delivered promptly, insurance billed, etc. Other times, things just go wrong & no one is able or willing to help. You depend on insulin pump & glucose monitoring supplies to live. When the …
I have been a customer of Solara for years. I have always had excellent service. The staff has been courteous and understanding. My supplies have been sent on time and the order has been accurately filled. What more can I say?
It has been months of getting the run around about my CGM supplies. I have called numerous times and keep getting told different things from different people. I have successfully received 1 CGM shipment since May. Absolutely ridiculous. I honestly don’t see how this company is in business.
Solara employees have been very polite and helpful until the COVID 19 forced the employees to work from home. It has been a lot tougher to get ahold of customer service which I understand. I left a message and a rep called me back and was extremely helpful. I am a T1 and the CGM system has been a life saver for me!!
Excellent customer service department , willing to help there patients and assist them in getting there supplies
Their customer service is like lipstick on a pig! And their software refill system is a hamster in a wheel. …
Signed up with Solara. Yvonna is their intake manager. Called a month before we were to receive our next order, giving plenty of time. However she delayed 2 weeks till I checked on her to make sure all was in line. Never got it lined up, …
I have never worked with such an unorganized company! Spastic bills without explanation for more than expected amounts with only 1-2 weeks to be paid, no one can explain where costs come from, things are changed without any notification, no …
I have tried to contact Solara on numerous occasions, both via text, email, and voicemail, regarding my order. It has been weeks and I still have not been able to get a hold of them or received a call back. I have not run out of diabetes supplies. Very disappointing.
My daughter has been diagnosed with type 1 diabetes 6 years ago. We are a military family so our insurance takes excellent care of us. The challenging trip’s to the Pharmacy were as stressful as maintaining her condition. Solara medical has made keeping supplies on hand less stressful and superbly organized. We highly recommend!
I’ve been using Solara for several years for my diabetic testing supplies. They are actually the ones who initiate resupply and make sure I have enough test strips to last until they ship. Shipping is usually in one day! I highly recommend them.
They have been amazing and helpful with everything. From changing my insurance, to making sure, all of my supplies were included in my order, and making sure they shipped out promptly. And the reps are always super nice.
They just don’t communicate and then say they have to verify insurance over and over even when it’s been done! Diabetic supplies are not to be messed with and they mess up all the time!
Solara has been wonderful for ordering my son’s supplies. His supplies show up quickly and we always have a little more than we need so we never run out. We can get everything from Solara-dexcom, omnipod, test strips, unisolve. We are …
TERRIBLE customer service. They supposedly marked my order as “urgent” but took over 4 days to send the prescription request to my doctor. I’m officially out of diabetic supplies and going untreated for over 24 hours because of their …
Apparently the “Documents Department” cannot keep track of records faxed from the doctors’ office. Solara supposedly requested and never received updated chart notes and a prescription from my physician. I contacted my doctor and within …
Calling customer service never gets my daughters supplies. I called back in September to change my address and some how my daughters supplies have been delivered to my old address, I tried to call to see if that person received my package …
Solara Medical DID NOT fulfill their promise to send us just in time CGM Supplies, authorized by our insurance company. The critical supplies are now 3 MONTHS LATE AND COUNTING. LOOK ELSEWHERE FOR A SUPPLIER THAT CARES. …
Solara is a very responsive organization that provides very caring and high quality services. Every representative that we have talked with to arrange receiving my wife’s Freestyle Libre sensors have always been professional and …
We have nothing but problems and disappointments with getting our child’s diabetic supplies and Dexcom products from this company. It doesn’t matter if you call well in advance to order, the order is always late or screwed up. If you can avoid this company—RUN!!!
I’ve always gotten the most professional and thoughtful help from customer service personnel when i call in to reorder supplies. My most recent order the young gentleman worked with me on the order/delivery dates to get my pump and …
Solara has been the vendor for ,my Dexcom 5 and now 6, and I love their responsiveness and service. I’m about to get a Tandem insulin pump, and I had a choice of Solara or another vendor with whom I’ve had awful customer experience. Choosing Solara was a no-brainer. The Trace app is also awesome.
It seems like anything your doctor sends to this place gets lost in their horrible filing system. Billing for the same exact items every month varies wildly. Customer service representatives contradict themselves and give misleading …
Worst diabetic supply company I have ever worked with. Went over a year with no charge which I didn’t think was weird because my pharmacy benefit is free if I use a mail in. When I finally asked after being told I would have to pay nearly …
I don’t know whether I should post that I’m pissed, upset, sad, or disappointed with my medical supply pharmacy, Solara Medical Supply! I definitely know I’m overwhelmed and afraid my BG levels will skyrocket; I called them early last week …
I’ve been trying to get supplies through them for over a month and now I get different answers as to why I’m not getting supplies. One person says they are missing a form from my doctor one says they have everything from my doctor and the …
Called multiple times trying to get my new pump and supplies. I have asked multiple times to talk to a manager and I’m told they will call me back…. weird… they never have. I was told my order would be shipped Monday. It’s Thursday and …
Initial set up was great. We cannot get them to ship and my son is leaving on vacation. I placed an order on August 23 and the lady said it would ship in 2 days and it had priority shipping. My son followed up on August 27th and was told …
Get a different supplier. They never answer the call after you become a new customer. They never return voicemail messages. They never call you back or follow up when they say they will. They hang up on you if you ask to speak with a …
I’ve been ordering from Solara for many years and have nothing but good things to say about my orders and the staff I have communicated with. I was required to order from another specific company for a couple years due to the insurance our company offered. I was so thankful when they changed the offering and we could go back to Solara!
Would not recommend simply because their customer service is terrible and needs improvement. I returned an omnipod insulin pump because I found out I could go directly through my insurance for the purchase and it would be cheaper. Prior to …
Have used Solara Medical Supplies for approximately 10 years for my insulin pump supplies. They have always notified my prior time to order, and had timely deliveries. Now have helped with ordering upgrade of Tandem Tslim pump upgrade. People are great, Company is grate.
DO NOT EVER USE THIS COMPANY! Let me save you from hours spent on the phone in misery. THEY ARE A TOTAL JOKE! They’re nearly impossible to get on the phone and when you do get someone, they rarely ever have a clue what is going on. I’ve …
I have used these folks for 3 years for my supplies, and am desperate for an alternative. The other reviewers are spot on — their customer service is often terse when you’re calling in for question and confusion over their billing. Their …
This company is a JOKE! I have a 9 year old that relies on sensors and transmitters for type 1 from this company. There hasn’t been 1 shipment since we started with Solara that has been right or even on time. And now we are out of medical …
If I could give zero stars here I definitely would do that. Placed an order over three weeks ago and have not received any materials. Tried calling at least a dozen times, left call-back numbers, and have never even gotten a chance to …
I have been using this company for 4+ years and never had a problem, then the G6 comes out and everything goes haywire! First starting in Nov when I’m supposed to upgrade they send my script to a Endo I haven’t seen in 3 years, rather than …
I placed an order on line two months in a row, then called to check if Solara had received it. The customer service person was very helpful. They checked and the order did NOT register, so they personally took care to make sure that the order got to me in time. Thank you for having great customer service. people.
For the past couple months this company has taken every wrong turn with me. The last package I received was over two weeks late because they claimed they didn’t have my new doctors information when I clearly put it in the new order text …
I have never left a one star review before but this company deserves no more than that. I second what every other one star review says. They used to be good, but last 6 to 8 months, I can not get a return call or get my diabetic …
We have been using them for a year now, in the beginning everything was fine, now their unreliable. My 11year T1 diabetic relies on his supplies, for the past several months their late. I have to call to make sure their sending his order, …
It’s actually disgraceful that this company deals with peoples medical supplies. At this point I’m ready to take legal action. Orders are never placed. Customer service is zero and representatives lie right to you over the phone. How a company like this is in charge of delivering life saving medical devices is beyond me.
We used to use Solara for my daughter’s Dexcom and Insulin pump supplies.
April 2018 Solara was supposed to request a new pre-authorization from my daughter’s endocrinologist for diabetes supplies. They never did. They also did not …
The Solara sensor has made a big difference in my ability to monitor and control blood sugars. It is easy to use. Reordering is very simple. Ordering replacement for a defective sensor is also simple and easy (although it happens rarely). Everything is billed to Medicare and I have never had to make a payment.
So disappointed with this company. I would not recommend them to anyone who routinely needs supplies. I previously ordered supplies and before i could place the order i was tossed around to about 7 people. I placed the order and was told …
Very friendly and knowledgeable staff helping you through the enrollment process that made it easy and fast. I did all my ordering from my armchair at home.
My supplies were always available and shipped to my doorstep. I would recommend them to anyone who depend on their vital medications!
I made my first order via phone robotics. I never got a confirmation on my order just emails wanting me to review you. I have always had excellent service until now but now you have fallen short of the mark with no order confirmation. You need to fix this. Hopefully, I will get my order.
Every time I reorder, my supplies never get to me in time and I’m without a sensor for at least a week. I called multiple days and finally got customer service on the phone on the 3rd day after leaving two voicemails and no phone call back. …
Awful customer service. They will not answer calls nor return msgs yet they took my payment, my insurances payments and managed to take an additional payment unauthorized! My son hasn’t received his dexcoms which would be a great product if …
I’m requesting my doctor find another pharmacy for my pump and dexcom supplies. It has been over 2 months and 4 refill requests, I have yet to receive my new supplies. My sugar has been out of control without a Dexcom and my feet are proof of that!…
My wife has been using solara for years and it’s been an experience. You never know when or if you are going to get your supplies when they say you are. Or recent encounter was she order supplies and dexcom sensors to be the main thing and when we got her shipment in today we had everything but the new meter and her sensors.
Terrible company! Ridiculously high prices! They charge $900 for what I can get at Costco for only $200! What a rip off! …
A company that is suppose to help diabetics get the supplies they need at lower prices is a joke. They do none of that
I didn’t think that there was anything worse than dealing with my insurance company. Then they introduced me to Solara. …
I have been trying to get my supplies since the middle of September. My order keeps getting canceled and when I ask why I’m told that I didn’t respond to them trying to contact me. I have never been contacted concerning my order. I will be finding another cgm supplier.
Where to begin. Awful. It’s highly concerning that as a medical supply company, they have zero awareness of how dangerous their mistakes are!
They have no idea how to communicate, they only care about money money money. …
0 stars —
I have been trying to get my Dexcom G6 for 6 months and still haven’t received it! Every time I call I have to reconfirm everything – they tell me everything …
This company has horrific customer service (the staff is very nice but I think they are extremely short staffed). I’ve tried using the app but it has been over a week and my supplies have not shipped. I now have 2 days of supplies left. …
Solara Medical Supplies has been a fantastic supplier for our son’s T1D needs. This place has awesome customer service and they make it so easy to order via text or email. Love this place! Based on our new insurance, we’re no longer able …
I have been with Solara since March of this year. They have delivered my G6 Dexcom supplies on time, before I need them, and everything I need, I can get. Love the fact that they are reliable, on time, and a pleasure to talk to. I can always get hold of them at any time.
UPDATE: Solara reached out to me (I wasn’t expecting to hear from them at all.) They’re working to get my situation fixed and when I called to check up on an order, they took the time to talk me through everything. I tentatively hope it …
HORRIBLE customer service! I am finally changing pharmacies and getting as far away from this company as I can. I cannot believe my daughters life has been in the hands of this awful company for so long. My daughter has been a diabetic for …
So ridicules. This company decides to send me a bill 2 years after I stopped using them. When trying to discuss with them what is going on, they do not answer. Called them in the afternoon and I get send to voicemail after waiting for 10-15 …
This is perhaps the very worst company I have ever dealt with.
They send me bills that for products that I haven’t ordered and every time I “finally” (Unable to get through on the phone) get to speak with someone they say …
Suddenly after using this company for 4 years never receiving a bill before as this is covered through my insurance, I am suddenly sent a $400 bill with no explanation stating that its past due from 9 months ago. I’ve talked to this company …
They continually fail to deliver sensors by the time I run out. This time they tried to blame the insurance saying they haven’t heard back from them since they sent the authorization request yesterday. I asked when the old authorization ran …
Still waiting on my first shipment of Dexcom6 supplies. My transmitter expired on 03/28…I told them on 03/12 that shipping on 04/10 (what!?!) would not be in time and I was told they would ship right away…still waiting after 18 days! I will find another company for my next round of supplies.
This si one of the worst companies ever. Insurance requires I get Dex and omnipods from them and not once have I ever received an order on time. Also due to insurance I must reorder on a monthly basis so its 4 weeks of supplies two weeks …
We are having the exact same problem today we had when I wrote the below review three months ago. My son’s supplies are not here. No one will answer the phone. No one calls back. …
Absolutely the worst customer service every They always say they need chart notes or the authorization from the insurance company. I have had the insurance company and provider send me copies when they send it to Solara. The last 2 …
By far the WORST company I’ve every worked with. They are NEVER on time with my orders, o have to call several times just to get my order going(& no it’s not my insurance lacking, everything is clear on their end because they let me know) …
I will just say this.. I am NOT IMPRESSED with this supply company at all. I do not think they understanding they are dealing with people lives here. Getting supplies from this company is really difficult. you can forget tryin to get …
Customer service is of the worst I have experienced with any Medical Supply Company. I realize the Covid issue impacts the customer service but my experience has been that they do not care for the customer’s concerns. I have only been …
Stay away from this company if you need diabetic supplies. They have no concept of timely shipping and will often “lose” your orders. The online and email ordering systems do not work consistently, if at all. I placed orders from April …
AWFUL COMPANY! Does not answer phone line or respond to voicemails. I have gone weeks without my medical supplies simply because solara messed up my order and I cant talk to anyone to fix it. …
This is the worst company I have ever dealt with. I ordered diabetic supplies for my son which 02/20. After I received them I realized they had only 8 months before expiration. I called them multiple times. Several times asking for a call …
Every step of this experience has been terrible. I submitted an order form through their website which seemed quick and easy enough and was supposed to hear back in 1-2 business days. I heard nothing for 5 days so I called Baxter myself and …
I’m a new customer and so far I’m not impressed at all. I Ordered supplies 2 weeks ago and I still don’t have them. Mangers are always in “meetings” aka don’t want to hear your complaint..definitely not a great first impression!!!
My experience so far has been pretty good, but there were some hiccups.
They were pretty good at explaining the costs and assigned me to a rep that kept …
I’m eligible every 90 days for my supplies. They put it in as 95 days. I called to correct it and now I’ve now been told 3 days in a row that my order will ship today. They messed up and didn’t offer to ship it faster. I’m just out of 5 days of supplies I’ll have to purchase myself now. Very dissatisfied.
If I could rate zero stars I would. I am unsure of how this company even stays in business with the way they handle things. They have not 1 time been able to get my supplies to me in time, even with a 25 day lead time. They are good at …
Very discouraging company. We have put in an order in October and still have not received supplies. Its over a month later and its already time to order again. No call back from lead reps when messages are left for them. They do not …
Terrible customer service, poor management, and this company cannot deliver their products timely. This company needs some competition. I have been waiting on My medical supply order since mid December. Their automated system for placing …
I have received my dexcom supplies through Solara for several years with absolutely no issue… until now. When my supplies arrived the sensor boxes were cut open and damaged. The transmitter was not in the box at all. I have called …
Worst supplier EVER! Today I was told they are out of Dexcom supplies! My shipment is 10 days late and no promise of date to ship!!! Seriously? They have one job! This is a medical necessity for their customers! I have too many issues to …
Horrible. Ordered Omnipods 2 weeks ago and was told I would receive them in 2-3 days. Still no pods. Every time I call I get a different answer and a different delivery date. Last delivery date I was told was 8/10. Still no pods. Customer service is not helpful nor friendly. I just want my medical supplies so I can be healthy again.
When I first started using Solara a couple years ago they seemed great. Lately it takes an act of Congress for orders to ship in a timely manner. …
TERRIBLE at getting orders on time. Solara does NOT contact you if there are ANY ISSUES with your RX status….you find out ON YOUR OWN when things are not shipped that there is an issue…in one phone call I was asked to hold 3 times and …
UNRESPONSIVE CUSTOMER SERVICE | WON’T PROCESS ORDERS WHEN REQUESTED.
Recommended by our insurance a year ago. Over the course of the last 6-8 months …
worst customer service i’ve ever experienced. as i’m writing this i have been on hold for almost an hour and keep being told “your wait time i less than two minutes.” they never answer calls about concerns, send random bills in the mail, …
This company deserves 0 stars and realistically doesn’t deserve to be in the business they’re in. Previously (2020 and prior) my supplies came directly from Dexcom, which was amazing. Solara received my information from Dexcom in February …
Called in Dec 2020 to cancel auto shipment because my son is on experiment, today 3 months after I received another shipment. Called in, rep said he’s going to email return label and make sure I won’t get charged (I probably will). So far …
This is actually the first review on a business I have ever written, so I am not just out to get Solara based on one bad experience. I truly don’t believe they are a good company to use for Diabetes supplies. In my last experience, they …
The best service you will receive from this company is after you leave for a superior medical supply company. I’ve never received such consistent and relentless follow up from Solara as when I stopped ordering supplies through them. Daily, …
Every shipment they require you to request itemized invoice. Completely unacceptable anyone should have to ask for invoice every shipment. Hey Solara… FSA claim submissions require that document! Appears as long as they get their …
I have used this company for a few years now and I am beyond upset with them. I have had to waste so much of my time trying to get issues they caused to be fixed. I have had to explain my insurance program multiple times and they charged my …
The worst company I have ever had to deal with. RUN to any OTHER source for supplies. Stayed with Solara for a year, after they were sold, and had repeated problems. CS agents are either horribly trained or told to lie to their clients. …
Super disappointed! It took Solara 3 months to ‘find’ the paperwork that was sent by our endo for my son’s Type 1 Diabetes. After twice a week calls to check the status of our initial order, they kept blaming the doctors and fax machine. To …
I gave 2 stars only because this company used to be good. Today, this company is worth one star. We have experienced delayed processing of our equipment, extremely long hold times, and poor customer service. Our most recent order was put in …
The worse company I have ever dealt with! I left them over a year ago and they still haunt me when I check the mail and receive a bill that doesn’t go to me but my insurance company instead. I received supplies from them for over two years …
Alicia Russel screwed up our order and then took no accountability or responsibility for it. We were without a critical sensor for our son for 4 days because she mailed it to the wrong address and they couldn’t fix it. I had to call …
The utmost worst medical supply company in the business. 5 weeks ago I started the reorder process for my Dexcom G6 Diabetic monitoring device, over a dozen calls between Care Centric, BCBS, and myself and still no supplies or answers as to …
The people who answer the phone to help people reorder supplies REALLY need to be trained on how to talk to people. Just got off the phone with the RUDEST csa. Calls are recorded so Solara needs to go listen to the call and retrain the …
I wish I could give zero stars, they don’t even deserve one. I received an incomplete order last month and they are giving me a difficult time to get the rest of my shipment, and this isn’t the first time either! Their customer service reps …
Makes American Airlines Customer Service looks good by comparison. They appear to have done everything possible to NOT reach a real person. The record-a-bot says to call the main number for help- the main number is her- no loop to a real person anywhere.
atrocious company. placed an order a week ago, they didnt attempt to ship it until today, and now are being hung about prior auth. I make these orders early to avoid issues like this, but when they sit on their butts for a week, they cause …
Worst experience ever, promise one price, overcharge you after. After dozen of phone calls they say that they’ll freeze the bill and figure out what happened. Long story short I paid half of the bill the day I made a purchase and set up 2 …
I have had nothing but bad experiences with Solara.i have had to call at least 3 times now a month in advance to start the process of a supply reorder and then I have to call 2 weeks before I actually need the supply and then daily for a …
I stopped using this company for all sorts of reasons, but now they are trying to come back and bill me 2 years after I received my last order. I get zero help when talking to customer service about what I’m even being billed for and why I’m receiving this now that I don’t even order anything through them anymore.
I am a diabetic and a nurse . I have not had one good experience with this company . Customer service is poor , delivery and order is poor . The only reason we used them is insurance required it. There is nothing good to say . If I could give less than one star I would
My Dexcom6 supplies was supposed to delivered on March 5. I waited until today March 7 I called solara I spoke to customer representative, he looked up my order said I will have my supplies today by UPS. I do not receive my supplies. …
Emilia S. at Solara Medical Supplies is amazing. I spent an entire morning bouncing from one company to another trying to figure out where and how to acquire my daughter’s type 1 diabetes equipment under a new insurance plan. All my …
If you need medical supplies that your life depends on DO NOT USE SOLARA. They will treat it like it’s a joke.
Their customer service is nonexistent. I doubt they get any training at all. …
I’ve tried to get my prescription filled for a month now for my Dexcom supplies, it ended up being my doctors fault which was fine. But when the lady called to ask me about it she had the worse attitude about life and her job. It’s already …
After reading some reviews, I feel assured that I am not the only one that struggles with this company. I have had decent customer service reps who try their best to resolve order issues, but for the most part, you can be sure you will get …
If I could give zero stars I would. I’ve had years of problems with this company and if I could get my insulin pump supplies through anyone else, I would. In the latest debacle, they changed my November order to include only 1 month of …
This company has the worst customer service I have ever experienced. I have been trying to return supplies for over three months and have been unable to get a return authorization. However, they keep billing me! Seems to be a serious …
If I could give negative stars I would. This company has repeatedly failed to send me my medical supplies on time. I am supposed to get a shipment of omnipods once a month and several times I didn’t receive them. This causes me to run out …
I wish I could give this company less that a one star. They are horribly incompetent at best and downright fraudulent at worst! They are insisting that they sent me a 90 day supply of sensors when they actually only sent me a 30 day supply. …
Solara has the worst customer service of any medical supply company I have ever used. I am currently on hold and have been for over 30 minutes. They ask you to use the Plus app to reorder supplies, but I have yet to be able to place an …
Would have given a zero if it were possible. Received a call, called back and no one will give me any info and refuses to answer any of my questions. I have been on the phone for 26 mins now and nothing has been accomplished. The agent …
Horrible service and consistently late with shipments. This time I won’t be receiving my replacement sensors before they expire and I ordered replacements two and a half weeks ago. They were supposed to overn ight and order stills says …
I will only detail my most recent transaction although over a year and a half I’ve had multiple and all similar. I use this company as directed by my insurance to fill a Rx for life-saving technology for my son, Dexcom transmitter and …
Worst medical supply company ever. If you can avoid this place and find someone ellse please do. Me I’m going back to my last supplier. From the website to the call service and shipping updates all need to be updated or something better. …
I rely on them for my Dexcom supplies. I have no problem getting the actual sensors, as they are auto shipped. My transmitter is supposed to be auto shipped as well but I have yet to have that happen, and have actually had my battery die …