Very poor service my power is out and my son is suffering from heat exhaustion terrible service it’s to hot for games the customer service people don’t care because it’s them I wish I could give them a zero
Worst place to be at…at any given point…customer service sucks..managers suck…it’s also a very bad place to work…full of ego centric people…I have a few colleagues of mine in the it department…apart from them…there’s no reason for me to be near this place ever in my life…
Worst place ever. They need to re hire with the staffing. Made me take a day off work for no reason. I gave them clear instructions and still couldn’t get the job done.
I hope they will wake up one day and learn how to be profesional on their jobs at the desk or field
Message to residents: If you have any other choice, don’t choose pse&g
Horrible customer service, spent 3 days and 4 trips back and forth to be treated like a second rate citizen…
The whole staff needs to be re-trained on what customer service is… I’m writing this as I make my third trip of the day down to this place… #Terrible
The worst pseg location. Employees dont want to work. They eat during serving people. Nobody want to give you straight answer. They make you go one to another counter without any reason. Very time consuming process. If you dont have 2-3 hrs, dont visit this location.
Terrible, nasty, these people are on a power trip especially the supervisor, worst experience there third time there, will never go back to this place, lazy and just don’t want to help or do work. Been to different center and this is one of the far wrost.
We would like to send KUDOS to Justin Bonderowitz for his quick and
efficient service in restoring our peace of mind in regard to the gas
smell that invaded our living spaces. We are grateful for this gentleman …
If I can give zero stars I would. PSE&G DELIBERATELY MAKES IT DIFFICULT TO PAY THE BILLS. Forget about making complaints, they do not care. Expect to be on the phone 1/2 hour in order to make a payment. Worst customer service ever.
MADDY ULERIO should be fired , she is disrespectful. She should be removed from this company immediately. My child asked her a question and she was nothing but rude . All we needed was directions.
I called 2x because of an issue with my gas stove not working. They claimed to be sending someone out but no one ever came. Each time I made an appointment and each time I called back they claimed to have “record” of my appointment and would set up a new one.
I was trying to find out my account number for the first time; while i open PSEG account; they send me a paper less bill; I tried to create online account asking for account number; which i don’t have; they should help us 24/7 or at least week end to setup DD auto pay
Came to hook up service for my new crib because you can’t do it online and they honestly are horrible, they take forever to help you and the process is so complicated. Sharks are bleeding 🩸 the entire state out. …
I wouldn’t even give you a star if I could. Power off at 5pm and it’s now 3am the next day with no power. Food is melted in my freezer, and the people who answer the phone are rude as hell too. Telling me that my food is fine in freezer for …
Horrible in every way. Incompetent CSRs. PSEG doesn’t solve the problems they create. Cancelled service and they are still billing. CSRs at all levels just hang up on you when they don’t want to be bothered. Irresponsible company.
Horrible. They just called to tell me they’re the most reliable power company in the region. One can only suppose they meant the North Korean region. The single most unreliable power company I’ve ever dealt with. Lousy customer service and ridiculously high rates are not a good combination.
They Shot of the service in Martin Luther Holiday Weekend, no heat at all on Freezing temperatures, let’s see what is gonna happend today when I show up at that office. Let’s see how they go to treat me. It’s was the worst Criminal …
So my hot water heater pilot lite was on the fritz…called them out twice to see what could be done….2 different managers told me pilots can’t be replaced and I should just buy a new hot water heater for 1200 bucks…after calling the …
Had to set up electricity in an apartment building in Jersey City. For some reason the only way to set up a new account is through the phone. Why is there no option to set up a new account online? When I called I was put on hold for thirty …
PSE&G has terrible customer service! After getting an $115 electric bill (4x the norm), they accuse me of having a space heater, purposely hang up after saying “yea, hang up on her,” and REFUSE to have someone come out to do a meter reading …
Terrible customer service. The Hispanic lady that work in there is very rude and unprofessional. I was in there for a period of 20 minutes and she had an incident with three customers in a row. Where even, one senior lady left yelling curses at her because of her actitud and unprofessionalism.
In 2 hours they only went through 10 people out of 60 people waiting to get helped.In those 2 hours each employee took a break. After helping each customer they took a mini break. They had one guy just walking around doing nothing. And if …
Was promised a pay plan for coming out to fix the furnace. I get the bill and was charged the full amount due in 7 days… THREE customer service agents later was told they don’t offer payment plans for service. Calling Corporate In the morning. Wish me luck.
PSEG took over in Jan of 2014- ever since then my bill has been increasing little by little it is now at $180.00.(as of last month) i am afraid to see it next month because we have been running our AC …
It’s time for the manager to retire . He is absolutely and completely nasty and rude and makes it clear he doesn’t want to be there . Why would you have someone like him in any kind of customer service role. Don’t ever make the mistake of …
called to pseg this morning because they charged me for an estimated reading not an actual reading for two months. The lady was rude and seems hate her job. Asked two of other questions and she avoided the questions and yelling at me “DO YOU UNDERSTAND?’ This is how a big firm train their employee.
This stupid company should get negative reviews!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you do not want to wait in line for hours and instead want to pay online or via phone, you have to pay a $4 fee on top of the bill through a separate …
Someone should pursue a class action lawsuit against PSE&G for charging customers for an Air Conditioning worry free contract and then refusing to make a service call because they say it isn’t hot enough. It has been in the 70’s and here is …
This company has the most incompetent workers and customer service. 9 days and we don’t have the gas restored. We wait all day long an they said that they come and called and we don’t answer THAT’S A LIE they never came and never call. We …
the rudest manager I’ve ever spoken to. spoke over me a number of times when trying to explain the mistake they made and did not correct for over two years. and now, because of their negligence, my tenant and mother of a two year old, cannot get their utilities turned on.
18 hours to restore service after payment, still waiting.. Called several times to check status and no one knows not even an estimated time. They say “some time before midnight”.. I can’t wait all day sitting down, i work.. They said the …
These people have shut off my gas for no reason at all. Recently moved in and haven’t even received our first bill! When we called to explain to them our situation they told us they that they will not send someone out even though this was …
Unfortunately, there are no other options in NJ. This company charged me for 2 months service charges of their “Worry Free” services for a building that was sold and accounts that were closed. I called them to dispute the charges. They then …
Lakeedah is the best customer service representative. I have had the privilege of working with her twice when our basement flooded and she is professional, calm, kind, knowledgable and understanding. She responds to emails in a timely way …
Horrible customer service, my service was shut off with out any notice of a shut off date, and now they require someone over the age of 18 to be here when they come out to turn my service back on. There’s two issues here with that, 1.) I …
Worst customer service ever! I recently moved into an apartment where the previous people left a high bill of 19,000. The only way to restore the light and gas is if we pay $3,000. I have 2 kids, 3 and 2 and my 3 year old suffer from …
I was in need of making an appointment to have PSEG replace a gas cutoff valve for a new stove. The customer service woman I spoke with was very proffessional and courteous. She was able to schedule an appointment almost immediately. Kudos!!!
The voice response system scheduled a client worry free AC service for today 5/18/2022 from 9 am to 10 am
Nobody showed up Did call again PSEG the customer svc person told me that they …
They do make it hard to pay your bill. In a day where cards are accepted everywhere. Pseg doesn’t accept them unless you pay a fee. Other than that no problems. If you want lights/gas you gotta pay.
The staff of the customer service center and the telephone customer service staff are of poor quality and character, have a bad attitude, do not deal with things, and are unreasonable, especially one old ladies and old men are particularly …
PSE&G remote reps are selling customers info to third party energy suppliers. My account is being slammed repeatedly and I had it fixed and once more it slammed. PSE&G CUSTOMERS!! LET’S COME TOGETHER AND TAKE PSE&G TO COURT ALONG WITH …
It’s unbelievable how this company runs. For weeks I’ve been calling and leaving notes with customer service because someone came to “do a reading” never came in gave an estimate. Now I have the first floor vacant and somehow the bill is …
Zero stars if I could. While the five people whom I initially spoke with on the phone were kind and understanding, the supervisor(s) who were supposed to be reviewing my new apartment lease in order to open a new account accused my roommate …
If I was looking a resource to have my tomato plants, any plant really, to grow to be nice, robust and big, I would have the mess coming out of the customer service team mouth go right into my garden. Excellent organic fertilizer. …
(Translated by Google) I don’t have an electrical input, I don’t have electricity? …
Nice place
Terrible service
Bad management!!
Great
Very bad compagny
Horrible customer service!
Great place to work
very good attendance thank you
rude people
please dont be mean they try there best
The best electricity provider in New Jersey!
It’s a shame their lying to save themselves from a lawsuit they will probably still get that killed an elderly.
Even though you expect a disaster when visiting PSE&G, they are even more incompetent than you expected.
All employees doesn’t speak and they have badam attitude with the customers they need training
Representative ( customer service ) amber horrible customer service . Lacks professionalism and argues with customer .
Very courteous and pleasant they all are so happy and ready to assist you
If you want to be treated as a person don’t go to this location. The staff is very rude. I had an obnoxious experience there.
Very poor service my power is out and my son is suffering from heat exhaustion terrible service it’s to hot for games the customer service people don’t care because it’s them I wish I could give them a zero
Worst place to be at…at any given point…customer service sucks..managers suck…it’s also a very bad place to work…full of ego centric people…I have a few colleagues of mine in the it department…apart from them…there’s no reason for me to be near this place ever in my life…
Very rude
Not helpful or understanding
Worst place ever. They need to re hire with the staffing. Made me take a day off work for no reason. I gave them clear instructions and still couldn’t get the job done.
people come to pay bills here and with 4 out of 5 stalls being closed, big lines form and customers get angry, how do you expect this to be okay?
Exelent working environment. Profecional people. Maximum security and a high tech prepared staff. Ready for any situation
The customer service is the worse. I spoke to a “supervisor” today who was extremely rude and not helpful at all.
Thanks to Mike for helping us out half my house was out and he got it back on in no time he a great worker and is respectful & fast ! Thank you mike
I hope they will wake up one day and learn how to be profesional on their jobs at the desk or field
Message to residents: If you have any other choice, don’t choose pse&g
Horrible customer service, spent 3 days and 4 trips back and forth to be treated like a second rate citizen…
The whole staff needs to be re-trained on what customer service is… I’m writing this as I make my third trip of the day down to this place… #Terrible
Apparently they don’t mind cutting off power to folks in Hospice. Great Job, ‘Public Service’ at its best.
The worst pseg location. Employees dont want to work. They eat during serving people. Nobody want to give you straight answer. They make you go one to another counter without any reason. Very time consuming process. If you dont have 2-3 hrs, dont visit this location.
Terrible, nasty, these people are on a power trip especially the supervisor, worst experience there third time there, will never go back to this place, lazy and just don’t want to help or do work. Been to different center and this is one of the far wrost.
Terrible customer support.
People working here sound like they don’t enjoy their jobs. …
We would like to send KUDOS to Justin Bonderowitz for his quick and
efficient service in restoring our peace of mind in regard to the gas
smell that invaded our living spaces. We are grateful for this gentleman …
If I can give zero stars I would. PSE&G DELIBERATELY MAKES IT DIFFICULT TO PAY THE BILLS. Forget about making complaints, they do not care. Expect to be on the phone 1/2 hour in order to make a payment. Worst customer service ever.
MADDY ULERIO should be fired , she is disrespectful. She should be removed from this company immediately. My child asked her a question and she was nothing but rude . All we needed was directions.
I called 2x because of an issue with my gas stove not working. They claimed to be sending someone out but no one ever came. Each time I made an appointment and each time I called back they claimed to have “record” of my appointment and would set up a new one.
I was trying to find out my account number for the first time; while i open PSEG account; they send me a paper less bill; I tried to create online account asking for account number; which i don’t have; they should help us 24/7 or at least week end to setup DD auto pay
Came to hook up service for my new crib because you can’t do it online and they honestly are horrible, they take forever to help you and the process is so complicated. Sharks are bleeding 🩸 the entire state out. …
I wouldn’t even give you a star if I could. Power off at 5pm and it’s now 3am the next day with no power. Food is melted in my freezer, and the people who answer the phone are rude as hell too. Telling me that my food is fine in freezer for …
Horrible in every way. Incompetent CSRs. PSEG doesn’t solve the problems they create. Cancelled service and they are still billing. CSRs at all levels just hang up on you when they don’t want to be bothered. Irresponsible company.
Horrible. They just called to tell me they’re the most reliable power company in the region. One can only suppose they meant the North Korean region. The single most unreliable power company I’ve ever dealt with. Lousy customer service and ridiculously high rates are not a good combination.
They Shot of the service in Martin Luther Holiday Weekend, no heat at all on Freezing temperatures, let’s see what is gonna happend today when I show up at that office. Let’s see how they go to treat me. It’s was the worst Criminal …
So my hot water heater pilot lite was on the fritz…called them out twice to see what could be done….2 different managers told me pilots can’t be replaced and I should just buy a new hot water heater for 1200 bucks…after calling the …
Had to set up electricity in an apartment building in Jersey City. For some reason the only way to set up a new account is through the phone. Why is there no option to set up a new account online? When I called I was put on hold for thirty …
PSE&G has terrible customer service! After getting an $115 electric bill (4x the norm), they accuse me of having a space heater, purposely hang up after saying “yea, hang up on her,” and REFUSE to have someone come out to do a meter reading …
Terrible customer service. The Hispanic lady that work in there is very rude and unprofessional. I was in there for a period of 20 minutes and she had an incident with three customers in a row. Where even, one senior lady left yelling curses at her because of her actitud and unprofessionalism.
In 2 hours they only went through 10 people out of 60 people waiting to get helped.In those 2 hours each employee took a break. After helping each customer they took a mini break. They had one guy just walking around doing nothing. And if …
Was promised a pay plan for coming out to fix the furnace. I get the bill and was charged the full amount due in 7 days… THREE customer service agents later was told they don’t offer payment plans for service. Calling Corporate In the morning. Wish me luck.
PSEG took over in Jan of 2014- ever since then my bill has been increasing little by little it is now at $180.00.(as of last month) i am afraid to see it next month because we have been running our AC …
It’s time for the manager to retire . He is absolutely and completely nasty and rude and makes it clear he doesn’t want to be there . Why would you have someone like him in any kind of customer service role. Don’t ever make the mistake of …
called to pseg this morning because they charged me for an estimated reading not an actual reading for two months. The lady was rude and seems hate her job. Asked two of other questions and she avoided the questions and yelling at me “DO YOU UNDERSTAND?’ This is how a big firm train their employee.
This stupid company should get negative reviews!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you do not want to wait in line for hours and instead want to pay online or via phone, you have to pay a $4 fee on top of the bill through a separate …
Government should protect her citizens from this company!
Since they have monopoly over utility service in NJ, they charge as they wish …
Someone should pursue a class action lawsuit against PSE&G for charging customers for an Air Conditioning worry free contract and then refusing to make a service call because they say it isn’t hot enough. It has been in the 70’s and here is …
This company has the most incompetent workers and customer service. 9 days and we don’t have the gas restored. We wait all day long an they said that they come and called and we don’t answer THAT’S A LIE they never came and never call. We …
the rudest manager I’ve ever spoken to. spoke over me a number of times when trying to explain the mistake they made and did not correct for over two years. and now, because of their negligence, my tenant and mother of a two year old, cannot get their utilities turned on.
18 hours to restore service after payment, still waiting.. Called several times to check status and no one knows not even an estimated time. They say “some time before midnight”.. I can’t wait all day sitting down, i work.. They said the …
These people have shut off my gas for no reason at all. Recently moved in and haven’t even received our first bill! When we called to explain to them our situation they told us they that they will not send someone out even though this was …
Unfortunately, there are no other options in NJ. This company charged me for 2 months service charges of their “Worry Free” services for a building that was sold and accounts that were closed. I called them to dispute the charges. They then …
Lakeedah is the best customer service representative. I have had the privilege of working with her twice when our basement flooded and she is professional, calm, kind, knowledgable and understanding. She responds to emails in a timely way …
Horrible customer service, my service was shut off with out any notice of a shut off date, and now they require someone over the age of 18 to be here when they come out to turn my service back on. There’s two issues here with that, 1.) I …
Worst customer service ever! I recently moved into an apartment where the previous people left a high bill of 19,000. The only way to restore the light and gas is if we pay $3,000. I have 2 kids, 3 and 2 and my 3 year old suffer from …
Amazing office building to work in, state of the art space with amazing views, easy to commute to from all NYC locations & suburbs, safe and secure…
I was in need of making an appointment to have PSEG replace a gas cutoff valve for a new stove. The customer service woman I spoke with was very proffessional and courteous. She was able to schedule an appointment almost immediately. Kudos!!!
The voice response system scheduled a client worry free AC service for today 5/18/2022 from 9 am to 10 am
Nobody showed up Did call again PSEG the customer svc person told me that they …
They do make it hard to pay your bill. In a day where cards are accepted everywhere. Pseg doesn’t accept them unless you pay a fee. Other than that no problems. If you want lights/gas you gotta pay.
The staff of the customer service center and the telephone customer service staff are of poor quality and character, have a bad attitude, do not deal with things, and are unreasonable, especially one old ladies and old men are particularly …
PSE&G remote reps are selling customers info to third party energy suppliers. My account is being slammed repeatedly and I had it fixed and once more it slammed. PSE&G CUSTOMERS!! LET’S COME TOGETHER AND TAKE PSE&G TO COURT ALONG WITH …
It’s unbelievable how this company runs. For weeks I’ve been calling and leaving notes with customer service because someone came to “do a reading” never came in gave an estimate. Now I have the first floor vacant and somehow the bill is …
Zero stars if I could. While the five people whom I initially spoke with on the phone were kind and understanding, the supervisor(s) who were supposed to be reviewing my new apartment lease in order to open a new account accused my roommate …
If I was looking a resource to have my tomato plants, any plant really, to grow to be nice, robust and big, I would have the mess coming out of the customer service team mouth go right into my garden. Excellent organic fertilizer. …