The customer service is very slow as there are a number of offices but unfortunately the customer’s staff is slow and some offices are free of this Philadelphia
this is one of the worst companies to call. you have to go through so many prompts in order to speak to a live person. and the wait time is unacceptable.
I have peco ….how do I take them to Court they over charge me .it went from $300…to $500 in 1 to 2 month’s .that’s crazy how can I get a copy of my Bill and
My light’s are off.
Hands down the worst service EVER!!! We’ve had no power for 12 hours and I have asthmatic children in my home! There is no heat and we don’t have any options as to where to go!! I hope they get sued
Terrible customer service. Im a new customer and I was hung up on, after they claim they can’t change my address in the system even though I was wrong about my current address.
I believe they are in it to waste time. No one looks like they want to work there and their body gestures says it all when u actually wait hour and a half to talk to any of their representatives.
There at Peco have very good customer service there was very helpful to me. I was very satisfied with their services. I was treated with dignity and respect.
Received a call from PECO about a past due bill. When I went online to find out what the bill was, I could not access the website because I didn’t have an account number 9Never received a bill). When I called the contact number, the representative hung up on me. Very poor service.
The customer service representatives sucks at the main office and over the phone theirs uselly a extremely long wait and they will shut your electric off unexpectedly
Power outage. We called and we’re told via automated message that we could get an update via text and phone message. Time got pushed back and no resumption of service. NO TEXT OR CALL. …
Worst customer service agents! They hang up on you constantly, transfer you to people that you wont even get a live person! They leave people without electric during the winter months. It’s a disgrace.
Customer service representative was aggressively kept asking for.corona virus data in my home I only wanted to know if the service crew was working on the area power outage I never wanted help in my home
Helpful people, willing to take time to resolve your issues. However there is zero parking for free, and the meters are always “shorter” than the line!
worst company ever …. i moved out of my old place called cancelled service and for 8 months i was still being charged for electric where i didnt live… and now they want the money for there mistake
Customer service is terrible but what do they care it’s a monopoly. Yes you can get services from elsewhere but guess who still does all the work and upkeep on the lines…not happy
Worst service I have ever seen. Horrible at responding to problems and take forever to fix things. If I could decide between gettin electricity between a potato and this place I would choose the potato. Horrible service turn back while you …
Center city office always difficult to find a place around to park, but you can park at train station across the bridge for few minutes to get work done at PECO. Office can be easily recognized.
They don’t care about the elderly my father wait for a kidney for three years he final got one in December of 2011 and yes he had a very high bill but he is on medicare and pays all his own co pays and has 30 meds to take a day to stay …
I’m watching the kids for a friend who’s wife is in the hospital. I don’t know the account number or phone number and was unable to call in a power outage on the block. Unacceptable waste of time and resources
I recently had a shutoff notice and they came out the next day to cut it off and I had to wait about a week for them to cut it back on.. The whole time I was waiting , the people were so ignorant it didn’t make no sense.. It took only 1 …
Each time went sat hours, each time saw some one different, each time told didn’t have this form or that form. Going on my fourth trip can only guess what I need now. All these people get paid to be stupid. What a joke! Year later send me some papers landlord has to sign, so wasted more of my time.
This is the main office. Best times to get in and out quickly are within the first hour and a half of opening and the hour before closing. Usually few customers at these times.
WORST COMPANY I`VE EVER DEALT WITH ! COMPLETELY FRAUD !! THEY SEND YOU BILL WHATEVER AMOUNT THEY WANT, AND YOU STUCK WITH IT, THEY HAVE NO CONTROL. YOU UNEDUCATED WORKERS WHO CAN`T DO SIMPLE MATH WILL BURN IN HELL WITH THAT OVERCHARGED …
This is one of the least reliable power. Ompanies out there, often taking hours or days to fix localized issues. Seriously reconsider moving into their service area if you can help it.
PECO is a massive rip off machine!!! They charge extra to pay your bill!!!! I have no idea how they get away with it. If you pay online they charge extra, if you pay by phone they charge extra. They should all go to hell TODAY!!
PECO overcharges you for service. And they can because they’re the only game in town. in Delco, they control both gas and electric and charge whatever they like. Even worse, they charge extra for you to payvyour bill online or over the …
PECO is the absolute worst. We have been out of power in our new apartment for 5 days now. We are currently living elsewhere due to the fact that there is no electric in a third floor apartment, even though we have called numerous times …
Abysmal. Since PECO taken over by Exelon major deterioration. Customer service not even in their vocabulary. Everyone gets with a storm like this post recent one – it is hard. However, the line to get information was non-functional for at …
Had to wait in a long line for an exorbitant amount of time just to receive a number to wait longer. Not a pleasant place to be while dealing with concerns about your bill.
This is the main location for PECO and it’s easy to get to by car or public transportation. I usually pay my bill with cash and I get in and get out!! My Peco account is credited immediately and I don’t have to wait in a long line to pay my bill.
I was getting late for my bus, then I went to reception and told him the situation. Without taking much time he himself did my work. Nice staff. Thanks.
WHAT CAN YOU SAY ABOUT THIS PEOPLE. ONE DAY WE RECEIVE CALL FROM THESE PEOPLE THEY SAID THEY ARE DOING SURVEY. AND THEY ASK US ABOUT OUR ENERGY USE AND EVERYTHING. WE TOLD THEM WE LIKE TO SAVE ELECTRICITY. WE USE 12W LAMPS. WE DO NOT USE …
Was employed by a company called “Statewise” that’s used your name to solicit customers into changing their energy suppliers. Just quit… Nothing but a scam..
Peco gets zero stars from me. I’ve relocated from Maryland and been trying to get service connected to my rental property since August 29th Its now mid September. I’ve been calling every day on the hour speaking telephone operators and …
I really wish I could give 0 star…Peco is the worst… recently purchase a house and for two months I disn’t live in it and my bill was as high as the bill at the apart. How could my electric be over $200 and im.not living in the house. Just crazy then the customer service is saying she don’t know why.
Schedule for gas to be turn on between 12pm and 5pm. They showed up at 9am in the morning no one home and they wouldn’t return. They never call to notified me that their time schedule had change. I had to call and reschedule when it’s not my fault. I have no heat or hot water for 2 more days.
PECO group of hustler company I pay full bill by agreement from clloction agency after that again PECO send other collection agency and I call to give them first collection agency contact number once they say we couldn’t find it we going …
Let me tell you how PECO does business. I have been in the hospital with my Mommie for the last month. I did not get my mail. For $200 and my bill being one month late, Mark Montgomery at x22, supervisor, had me wrap my Mommie up, put …
Can’t give them zero stars. Bummer. They are literally the worst at everything. Guess what? They don’t give a s*** because we don’t have a choice! Endless problems with them at my business and at home. Customer service just makes s*** up as …
Last year PECO laid ground wires in our neighborhood to apparently deal with some concerns around how they were grounded. They have left the electrical boxes open and unlocked and the wires laying on top of the ground. They have been …
Literally the worat company Ive ever dealt with. They shut my seventy-two year old grandmother’s electric off. She is very low income and has medical issues, so she has a high bill but still pays as much as she can. The person at Peco said …
PECO is awful. If I could give them zero, or better yet NEGATIVE stars I would. Half of their reps are rude or incompetent, their prices swing dramatically whenever they feel like it, and they will really cut your service off for like $50. …
I WISH I HAD BOTH NAMES OF THE MEN WHO CAME TO ASSESS THE PROBLEM ON MY PROPERTY. I ONLY HAVE ONE. JOE. BOTH MEN WERE EXTREMELY KIND, POLITE, AND EFFICIENT. THEY IDENTIFIED THE PROBLEM, RECOMMENDED THE SOLUTION, AND GAVE ME A TEMPORARY …
I’ve had numerous gas leaks on the street directly in front of my house. I’ve requested that Peco replace the pipe on my street, but I do not have a response to this request. …
I bought a property in Clifton Heights and called PECO to start service at this location. In the first pass they turned on the Electricity. I wondered why my heater and gas stove is not working. …
They asked me to help my neighbor by letting them connect their line to mine as a temporary fix to restore their power, which ended up being weeks, so when the extra strain on the anchor holding my line up pulled loose from my house, they told me that im responsible for that. “No good deed goes unpunished” thanks Peco!
Really PECO?!?! I was in CC and ended up a block away for PECO’s headquarters. So I figured I’ll pay my bill at the PECO building. I go to the bill pay line, when it’s my turn I tell the lady I want to pay my bill but I don’t have my …
THEY SUCK! They call you and leave a number. You call that and put in your account # just so they can give you another # to call. You better be ready to write it down because they don’t repeat it. What’ the sense leaving a # just to give …
PECO is the worst electric company ever! Power went out at 4AM from a car striking a telephone pole, by 8AM power still out and no crews on site to replace pole. Power still out several hours later, food in fridge is gonna go bad!
We did majority of our business over the phone and would like to thank those folks for all your help getting service in my son’s name
But a big thanks to the nice lady running that front desk. A one women show …
They’re only open Mon-Fri . Our electricity bill had been cut off for a few days while we were still going back & forth between NY and Philly. It got cut off on a Monday and we paid it on the same Thursday of the week yet it took until …
I am sorry but peco is the worse company to deal with, they have a strong God complex problem. Just giving them a call they try avoid a way to help anyone pay less for the less unfortunate. Instead of helping people in poverty they were …
I don’t know how you work !!! 🇺🇸 we live 2 people in the Apt. but PECO too much amount to pay 💰 Morning 08.00am. Go out for work come back home 06.30pm. Home 🏡 but the bill is look like we stay 5 People’s in the Apt. Only God Can Help PECO Philadelphia. …
They basically just make up your monthly bill. In July we ran A/C pretty much all month and were home the whole time, in August we left for vacation for two weeks and unplugged EVERYTHING. Fridge, water heater, TVs, A/C unit; and somehow …
We are living in USA which is a “very well” developed country, but our poor power network system is like a third world country. We have no such technology so that we could not bury power line underground, so we got power outage several times per year. It sucks in winter time.
Customer service is worse then cable company. Husband and i transferred service to our new home. The old bill went to his mother. Im given every excuse why this happened from the uneducated service reps with the worst attitudes. No …
On the phone with them now. I used to work in phone sales so I know how hard it is. Thus, I work especially hard to be pleasant and make someone else’s day better when I am the customer. But this woman is not only NOT listening to our very …
This is the fourth outage this summer. NO storm, no explanation, long term outage – live cables first hanging from trees (not joking) until a trash truck brought them down to these cables being diverted along the curb and street..Customer …
How is this company still in charged of our energy supplier needs? They are beyond evil. How can they make you pay your bill 2 weeks before you originally started service! Not to mention the $200 deposit required to put down! Our …
Very annoyed and frustrated for the 3rd time during any severe weather issue within the last three years by this company. Our street goes numerous days each time a storm occurs while the neighboring street (literally can see the street out …
I’ve been paying my utility bill from same checking account with the same company name for over 8 years. PECO suddenly claims this is a new company and I need to deposit $800 with them until I prove this company is credit worthy. The …
They try to charge a $2+ convenience fee to pay with card. I’m saving them manual human labor by not sending a check–tell me who this is more convenient for? Exactly. Unbelievable–it’s 2018 come on PECO people.
Awful customer service then when you are correct and ask them to replay the “recorded phone call from before” to prove you are right….they miraculously “dont have record of phone call” when everytime you call you hear “this phone call …
The staff here are friendly and courteous, they have a tough job with the volume of people who come through but I was pleasantly surprised at their friendly and efficient service here. I would recommend coming here although the wait time can be a bit long as they have a high volume of people coming through.
I Called about a gas leak and I was told that someone would be out within an hour the girl who took my call was very pleasant and presented herself as professional.. …
I am unsure about why there are so many bad reviews. We pay about the highest rate in the country but it is still cheap. They are always busy because they have millions of customers, so I am not going to hold delays against them.
Unfortunately, poor customer service and ask of concern for the customer has lead to me selling alternative electric companies to go through. But PECO is a monopoly, so they have no reason to care, to try, or to make an attempt to provide quality service.
This has been the most ridiculous and horrible experience with a service agency possible. They have policies that DO NOT have any consideration with the fact that they are supplying a service to human beings. I have been without electricity …
This is the main office at 2301 Market St…Street or Garage parking in the area. 15 minute parking outside of building but it is usually filled.. Take your bill with you, if paying at location for service, or you’ll have to take a number …
WORST POSSIBLE CUSTOMER SERVICE. TRY TURNING ON SERVICE IN OWNERS NAME AFTER A DELINQUENT TENANT HAS BEEN EVICTED. THERE IS A WAIT OF 3 DAYS AND SERVICE CHARGE FOR THE SERVICE. NO ONE KNOWS IF FAXED DOCUMENTS HAVE BEEN RECEIVED BY REVENUE …
I just received a call from my energy supplier informing me that Peco contacted them and cancelled my service without permission or notification. We have never had a late payment, so I am not sure why the company would elect to cancel our service without informing us in any way.
Very friendly and helpful, I had moved and they had my power on the next morning! Anytime I have had any problems they always go the extra mile to help me. In this day amd age of computerized menus, they make it easy to get to a person fairly quickly, and the people do whatever they can to help you. Excellent custormer service!
Thank you Peco! I lost power Wednesday September 1st due to Hurricane Ida. The power is back on as of September 4th! I applaud & appreciate Peco’s service! Great job! 😊 …
Fast in timing but I feel I didn’t get the help I could of . I wanted to get on a agreement before my bill get out of hand again and the Ms society pay my last bill to zero from 3000 dallors my bills only 200 and they say they can’t help …
Horrible company. Utterly uninterested in doing their jobs. They *lost* all my paperwork. 10 days after the end of my first month I called them to find out when I’d get my first bill. They threatened to turn off my power! They accused …
This customer service center was like waiting in a 1980’s Dept. of Motor Vehicles! Might sit all day until your number is called. Customer service hadn’t updated our billing address or ph# until after a year of relocating. Don’t waste time with a personal visit; best to just keep leaving messages until someone calls back.
Worst company ever. Don’t know how or why they get away with all they do. All they ever do is send me outrageous bills and try to get me to go to welfare. They “urge me” to apply for cap rate just to pretend they didn’t get my forms or …
Awful customer service. I’ve been a customer for 4 years, and never have missed a payment. They shut off my power in the middle of a billing cycle, and added on $780 in additional “deposits” needed to turn it back on. After being …
I don’t know what to do anymore. They double charge me on bills. They are downright unwilling to fix the issue, and it’s not like I have other options. Their wildly gross incompetence has cost me overdraft fees numerous times, which I’m …
PECO is a horrible company they show no concern or empathy to their customers. There hasn’t been a conversation I had with a representative that I did not have to come out of character. You can not simply tell a customer the policy with out …
Horrible horrible horrible. I would give them negative stars if I could. I’ve been without power for three days. My apartment hasn’t been occupied in 6 months so they needed a certificate of inspection in order to turn the power on, which …
So I’m sitting here & there are only 4 counters open & all of them have no customers. They are just talking amongst themselves. Meanwhile the lobby is full of waiting customers. So how long do we have to wait. My guess is when they’re done gossiping. Poor customer service!!!!
They charged me $135 for June then $170 for July. Nobody ever offered me their budget billing option which I found out about on my own and could’ve been paying $49 each month. They have awful customer service and will not let you speak to a …
I have been without power for over a week. I have a daughter and have been trying to connect my service. It started in September I sent them a fax with all of my info they required. When the service was cut of a week ago I called them up …
Parking is extremely lousy in Center City but the service through PECO was outstanding. I was surprised to see how quickly PECO installed service for my friend who recently emigrated from Guatemala. She and her five-year-old son were very pleased to finally get hot water.
I’d give you 0 stars if I could. I had a bill for $0.44 cents after I closed my account. I tried to pay it online multiple times, but the website never allowed me to because it was less than the minimum. I tried to pay it over the phone, …
This company opens up secondary accounts without your permission and knowledge. Customer service is ridiculous. It’s like nobody at this company has a standard of logically thinking. Never have supervisors available.
This company is an evil crime syndicate! When my husband, the kids and I moved into our house over 4 years ago, PECO charged us a deposit because our credit wasn’t perfect. Fine, we paid it. Went more than 12 months with perfect payments, …
Oh where do I even begin with PECO?
Inadequate customer service? The attitude I receive? How unhelpful they are? The phantom charges? Somehow I go from owing $200 for a bill (okay it’s high but …
Terribly rude customer service. They never want to help their consumers with any problems. I’ve been out of work because I just had my son two months ago and I’ve explained that to them and eventually my service got cut off. I called an …
I’ve never lived somewhere where they consistently turn off power, at least once a week now for “emergencies” – this is completely ridiculous for someone who works from home. They turn it off for a window from 11-2pm, so I can’t set up …
A tree branch fell on the power wire, knocking out the electrical service today. I called in the outage which only affected 4 houses, but the tech was there in 10 minutes and cleared the problem in 5 minutes. WOW! Unbelievable service. Thanks.
I decided to take a advantage of budget billing it was easy. I went threw the plan without needing an actual persons. I received an email concerning the contract.win – win
Today I needed an extension after putting money down on a looming shut off notice. I know some may say why praise over this? I needed compassion & PECO gave it to me. Let us say out loud when someone does us good. Thank you Peco.
The building is very nice. Although, I only went into their OCC area for a drug/alcohol screening for a job. The security staff and the lab tech were very friendly. Especially, since I had a 7am appointment. They are definitely bubbly morning folks that will brighten your day. Lol
WARNING !!!!!THESE PEOPLE ARE SCAMMERS, I never even heard of them and someone called insisting that I have an account so I press the dial for more information and a representative answered the phone I said I have no idea who you guys are …
Who would think a payment on your peco bill would be a good experience Their site is nice easy to understand what you are doing and loaded with information.
If i could give this company no stars i genuinely would. I called back in March to cancel service and start service at a new building. PECO then never stopped the service and proceeded to bill me for the old apartment I DIDNT EVEN LIVE …
Peco, a Billion dollar company wants an unemployed customer to pay them a deposit. they want you to pay for nothing never missed a payment maybe not made a full payment but always gave them something that’s not good enough for billion …
Called peco, directed me to the website, where I had trouble getting my ID validated. Website informed me to come to headquarters in Philadelphia and they were closed. Security guard informed me to cal the line again. Waste of time
Highly disappointed with my experience under this company. I have been without power tons of times, where technicians know there’s an issue and ignore it. Power lines will sit in the middle of intersections sometimes for a day or more. …
These people are unempathetic and hang up on you when you call them. I got a grant through USEF last mark and my account was only 518.02$ once they seen USEF was applying. Grant on my account they decided to add additional charges to my …
It’s the end of 2021 and I still have not received a return call from “Leadership”. Over 2 months later and y’all still don’t have the decency to call me back even though the multiple customer service reps I’ve spoken to said that’s what …
Peco Is the absolute worse I’ve been searching for another supplier for the longest and couldn’t find one. They overcharge the customer service sucks They always have an excuse to overcharge someone And so fast to disconnect service
Not sure of why I’m rating PECo as a “destination”, however, I attended a career day function in the auditorium just below street level, and it’s a very nice space.
Shady. Always. Staff that have no idea what they’re doing and managers that you have to argue with when you know your right. Don’t let them lord over you.
There horrible. Overcharged me for three years! And when the new people moved in they admitted they over charged me the prior month. They over charged me four years that I was there. And I live d there 13 or 14 years. And if you live there now your being Overcharged.
I’m getting scam calls from people claiming to be Peco. I called Peco and they verified I’m getting scam calls, admitted to selling my information to third parties and that “this can allow scammers to get your information too”. They claimed …
Of course Peco is one of our hugest and needed companies ever. I must say since becoming an adult and needing Pecos service. I’ve been more than pleased. Each time I go into the office as a residential customer. The entire staff is always …
Fun fact: PECO has a semi-accessible green roof that prevents 1 acre’s worth of water from going directly into our local bodies of water. Look online for tours that take place about once a month outside on the building’s 8th floor roof.
Poor customer service and poor communication. I wish I can give 0 starr but system doesn’t allow it. No transparency in the billing they have no idea what they are doing.
Greedy. There shouldn’t be convenience fees for paying online or through an automatic call system. Oh but Rachel these things cost money for the company to set up and maintain. Okay and so do brick and mortar locations with employed people. …
I was scheduled for an energy survey. I told the lady to have their worker wear a mask in my house Ischeduled for an Energy survey. I told the lady to have their worker wear a mask in my house. I am a senior citizen with health issues. She …
Constant gas leaks in the road. Blocking the street with the slowest subcontractors available (Miller Pipeline) that prevent mail delivery and trash pickup for days. They appear for routine maintenance at any hour and no notice. …
I wish there was another option for an electric supplier. They make it impossible to catch up to past due bills especially accumulated during the peak of covid when everyone was struggling. They cut my electric off on one of the hottest …
Steph 👌 is really easy to talk to and they are very helpful. They have online services that are 24 hours. They also have phone service is that close at 7 PM. …
Had an appointment for my electric to be turned on 10/01 in my new apartment. Company never came out but claims they did and had no access to the boxes. Mind you, the boxes are on the outside of the building, there’s no gate or lock keeping …
They shut off my services because I payed more then what I supposed to pay for on my payment plan. I really thought I was doing myself a favor. Then they told me I wasn’t allowed to do a second payment plan and had to pay $1,138 full to …
I don’t know where Peco find their customers service people because they are rude and very unprofessional. I disconnected service at a property and was still being billed for it. When I tried to explain, I kept getting transferred, when …
I was at the PECO building for a low-income simulation from 1:30 p.m. to 4:30 p.m. and I definitely enjoyed myself. The conference room was magnificent.
Great place to pay your energy bill!
Good service, but no help for some
New set up ..is better to expedite consumers
paying 120$ for gas I used and 187$ to have it pumped to me……wtf?
Good updates and information.
Waiting time is a bit but process is smooth
Visited here for a meeting. Very nice facility
Due to the lost mail, they cut my power with out calling me or mail!!!
Long lines even when you are paying your bill
Attended a conference lots of valuable information to share with the community
As far as office buildings go, this one is really sufficient.
Scammers, thats the best word to describe Peco’s services.
Great electric building for customer service excellent service
Bad experience but t
Got helped
Wasn’t crowded didn’t get bad attitudes not bad
Pay Bill..Opens at 9am.Fast Service.
Was so crowded. To pay a bill. Put in drop box
Was seen quickly. Customer service was great.
Security had respectfully kept the place in order.
They always give you time to pay you bills
Great service. Fast service, and very nice people
The bwst time to pay your electric bill, is at 12:30
Smh all of you already know about the extortionist peco are there any other company’s in town
Ridiculous on hold time. They have got to do a better job.
Not easy to get a job in there. I have been trying for 2 years now.🤦 …
They have great customer service.
A place to quickly pay your bill the old fashioned way!
Nice respectful worker’s and most of the time fast
Here the lines are long. But the workers are fast and organized
PECO Energy staff gives you great service at this location.
Crowed ,lots of setting,well ventilated,staff helpful.Very secure.
I went there for verification. Just few minutes. All set.
Long wait lines and crowded but representatives were helpful
I love paying my bill here and using peco services
Excellent service for excellent price. They r the best company to deal with
Great customer services, was satisfied with Liheat application process
Easy to get service, never a long wait…very efficient
Worst customer service I have ever experienced in my life!
I gave it 4 stars for the customer service. They need to exterminate the waiting area. BEDBUGS
Quick way to pay your bill without a fee
they schedule to turn the power on for about a week and now i cant guarrenty that they will come.its been ten days now
4 days without power or running water. This monopoly needs to be broken up.
The cut my light lol but they use to do a good job
Pure evil disguised as a utility company. No concern for the law, their customers or human life.
The customer service is very slow as there are a number of offices but unfortunately the customer’s staff is slow and some offices are free of this Philadelphia
I like how they remodeled change things fast service and get the help you need
Although it’s always crowded they move fairly quickly to get you through.
Pay your electric bill here. In and out here. They are pretty fast.
I work here so I say it’s a great company with great culture and environment
Wait was a bit tedious but customer svc rep was very professional and courteous
SECURITY WAS ON THEIR JOBS. REMEMBER FOLK THEY SEE YOU ! GOOD EXPERIENCE.
There should be 24/7! Customer service
I got in and out quickly very efficient
Horrible they had me wait 3 days for service and still no call back or service dont go to them
I like the fact that I was able to work out a payment plan that worked for me.
Long wait but people that worked there were nice
Such a hassle to deal with the company. I don’t have an option but deal with it. That is good for them.
Maybe I went on the wrong day only one person at the customer service lady took forever lady was rude I’d rather just pay my bill over the phone
Service is good and it’s not too expensive! I’m happy.
Very polite and helpful staff. I never have to wait long.
Line moving slow
It’s not busy but seems customer service ain’t doing there job
Very helpful 🙂 …
I was in and out…also staff was very nice and helped me so much.
Business done correctly and allowability was diligent.
Very orderly place.and the service you need is taken care of very quickly
Was okay. Need a better waiting process. But is what it is. Staff was actually helpful.
Customer service is terrible, voice automated service does nothing, impossible to talk someone. God, I hate Peco so much.
I was trying to play csgo until my power went out for no reason, now I will probably derank thanks to peco
They charge us to pay our bill via phone or online? Seriously? This company treats its customers poorly.
Horrible customer service… Today i saw light.. THANK YOU ROBERT SEARS for your wonderful spirit..
The wait time is very reasonable and the staff are polite and respectful and very helpful
Go to PECO to pay my bill the service Center is fast in the morning
this is one of the worst companies to call. you have to go through so many prompts in order to speak to a live person. and the wait time is unacceptable.
I wanna give them 0 star , is the worst company , i have been waiting 2 hours just to switch my account and they were only 2 people in front of me ,
Went to make disconnect the service but they didn’t do it right and ask me to pay 3 more month of bill that didn’t belong to me,
I just had to pay a bill but it was quick it was very organized.
Great help, but we’ll see better on my next bill. Will Cap step in in big way.
Made my family sleep in COMPLETE DARK AND FREEZING COLD. Complete disgust.
Always professional and helpful taking care of your needs
Tgis office was the best even with the sign in machine on the fritz staff was still able to assist me swiftly. I was literally in and out.
Like to come pay my bills in person. Unfortunately since the pandemic is being close
Inside is abundance so why not save A deal on compound double triple the standards
Line was a bit long but it was fast moving.. i got a very good service there…
Started drizzling outside and the power went out. If it’s raining at all, don’t expect power for a good 3_4 days.
I have peco ….how do I take them to Court they over charge me .it went from $300…to $500 in 1 to 2 month’s .that’s crazy how can I get a copy of my Bill and
My light’s are off.
Customer service was great & convient for paying your electric bill.
It would be great if employees received customers professionally. Instead of sucking their teeth and staring one down
What can I say about Philadelphia’s finest electric provider pay your bill
Unable to report power outage without account number.
Foolish & dangerous, I should be able to report without an account number
Hi. I was able to get in and out with no problem. Didn’t have to wait long.
Good service – fast – friendly employees & 11-26-19 – thank you Peco for the 3 months also ??? I appreciated that a lot again thank you
Easy access quick payment line except on 10/8/19 when there system was down otherwise ok
They have a new, and better system for helping out the customers. It helps if you get there early to mid morning.
The slowest service I have seen in the United States. You will take more than 45 mn to one hour to be seen by a customer service representative.
Good service, everything was taken care of ASAP. That’s good service!
Hands down the worst service EVER!!! We’ve had no power for 12 hours and I have asthmatic children in my home! There is no heat and we don’t have any options as to where to go!! I hope they get sued
There often, my Toastmasters District holds meetings & trainings in their conference room several times a year. Nice.,
Terrible customer service. Im a new customer and I was hung up on, after they claim they can’t change my address in the system even though I was wrong about my current address.
Absolute nightmare company.
I believe they are in it to waste time. No one looks like they want to work there and their body gestures says it all when u actually wait hour and a half to talk to any of their representatives.
There at Peco have very good customer service there was very helpful to me. I was very satisfied with their services. I was treated with dignity and respect.
Customer friendly. Quick customer sevice. They do their job very well and they work with you on your issues.
>Call PECO to set up utilities
>Follow prompts
>Listen to entire message …
Customer service isn t good. They talk about people trying to get help or answers to questions
Horrible phone service. That damn robot keeps hanging up the call and saying that they’re “busy”. Terrible . Can’t even talk to a live person
The Office is Currently Closed to the public due to Covid-19.
There’s currently no available date posted for it’s reopening.
Received a call from PECO about a past due bill. When I went online to find out what the bill was, I could not access the website because I didn’t have an account number 9Never received a bill). When I called the contact number, the representative hung up on me. Very poor service.
Great meeting rooms. We held Toastmasters leadership training there. Also I enjoy the electric service
The customer service representatives sucks at the main office and over the phone theirs uselly a extremely long wait and they will shut your electric off unexpectedly
Power outage. We called and we’re told via automated message that we could get an update via text and phone message. Time got pushed back and no resumption of service. NO TEXT OR CALL. …
Worst customer service agents! They hang up on you constantly, transfer you to people that you wont even get a live person! They leave people without electric during the winter months. It’s a disgrace.
PECO was “backed up” for almost a week and could not turn my gas on. We had no gas in January. Unbelievable.
Customer service representative was aggressively kept asking for.corona virus data in my home I only wanted to know if the service crew was working on the area power outage I never wanted help in my home
I did not have no problems with PECO getting in contact with them they was very helpful
Helpful people, willing to take time to resolve your issues. However there is zero parking for free, and the meters are always “shorter” than the line!
worst company ever …. i moved out of my old place called cancelled service and for 8 months i was still being charged for electric where i didnt live… and now they want the money for there mistake
Customer service is terrible but what do they care it’s a monopoly. Yes you can get services from elsewhere but guess who still does all the work and upkeep on the lines…not happy
Worst service I have ever seen. Horrible at responding to problems and take forever to fix things. If I could decide between gettin electricity between a potato and this place I would choose the potato. Horrible service turn back while you …
Center city office always difficult to find a place around to park, but you can park at train station across the bridge for few minutes to get work done at PECO. Office can be easily recognized.
Fresh meats, variety of grocery items, in and out quickly an all around pleasant shopping experience. 😇✌️❤️ …
They don’t care about the elderly my father wait for a kidney for three years he final got one in December of 2011 and yes he had a very high bill but he is on medicare and pays all his own co pays and has 30 meds to take a day to stay …
I’m watching the kids for a friend who’s wife is in the hospital. I don’t know the account number or phone number and was unable to call in a power outage on the block. Unacceptable waste of time and resources
I recently had a shutoff notice and they came out the next day to cut it off and I had to wait about a week for them to cut it back on.. The whole time I was waiting , the people were so ignorant it didn’t make no sense.. It took only 1 …
Each time went sat hours, each time saw some one different, each time told didn’t have this form or that form. Going on my fourth trip can only guess what I need now. All these people get paid to be stupid. What a joke! Year later send me some papers landlord has to sign, so wasted more of my time.
This is the main office. Best times to get in and out quickly are within the first hour and a half of opening and the hour before closing. Usually few customers at these times.
WORST COMPANY I`VE EVER DEALT WITH ! COMPLETELY FRAUD !! THEY SEND YOU BILL WHATEVER AMOUNT THEY WANT, AND YOU STUCK WITH IT, THEY HAVE NO CONTROL. YOU UNEDUCATED WORKERS WHO CAN`T DO SIMPLE MATH WILL BURN IN HELL WITH THAT OVERCHARGED …
This is one of the least reliable power. Ompanies out there, often taking hours or days to fix localized issues. Seriously reconsider moving into their service area if you can help it.
They issued 3 bills for the same period!!! They didn’t fix the mistake till I called them, and I had to wait 30 minutes to be answered.
I have been able to pay my bills without any issues in a quick amount time in professional manner.
I haven’t had power for 48 hours and no one will fix it. Unlivable situation and I have not been made a priority.
This place is a pillar of how NOT to give service.
3 clerks, more than 20 people, avarge wait over 1.5hrs.
This is total BS. …
PECO is a massive rip off machine!!! They charge extra to pay your bill!!!! I have no idea how they get away with it. If you pay online they charge extra, if you pay by phone they charge extra. They should all go to hell TODAY!!
Went to see their green roof. It was great.
PECO overcharges you for service. And they can because they’re the only game in town. in Delco, they control both gas and electric and charge whatever they like. Even worse, they charge extra for you to payvyour bill online or over the …
Just pay electric ⚡ Bill
PECO is the absolute worst. We have been out of power in our new apartment for 5 days now. We are currently living elsewhere due to the fact that there is no electric in a third floor apartment, even though we have called numerous times …
Abysmal. Since PECO taken over by Exelon major deterioration. Customer service not even in their vocabulary. Everyone gets with a storm like this post recent one – it is hard. However, the line to get information was non-functional for at …
Had to wait in a long line for an exorbitant amount of time just to receive a number to wait longer. Not a pleasant place to be while dealing with concerns about your bill.
This is the main location for PECO and it’s easy to get to by car or public transportation. I usually pay my bill with cash and I get in and get out!! My Peco account is credited immediately and I don’t have to wait in a long line to pay my bill.
This building hasn’t been open in over a year!! And it still isn’t open!! So don’t even bother going there to pay your bill!! Do it on line.
$352 to power a small 2 bedroom apartment for two months????
I was getting late for my bus, then I went to reception and told him the situation. Without taking much time he himself did my work. Nice staff. Thanks.
WHAT CAN YOU SAY ABOUT THIS PEOPLE. ONE DAY WE RECEIVE CALL FROM THESE PEOPLE THEY SAID THEY ARE DOING SURVEY. AND THEY ASK US ABOUT OUR ENERGY USE AND EVERYTHING. WE TOLD THEM WE LIKE TO SAVE ELECTRICITY. WE USE 12W LAMPS. WE DO NOT USE …
Nasty people who do not listen.
Whole week and counting without power.
Just moved into my apartment. Landlord goes down to PECO office on market and …
Was employed by a company called “Statewise” that’s used your name to solicit customers into changing their energy suppliers. Just quit… Nothing but a scam..
Peco gets zero stars from me. I’ve relocated from Maryland and been trying to get service connected to my rental property since August 29th Its now mid September. I’ve been calling every day on the hour speaking telephone operators and …
I really wish I could give 0 star…Peco is the worst… recently purchase a house and for two months I disn’t live in it and my bill was as high as the bill at the apart. How could my electric be over $200 and im.not living in the house. Just crazy then the customer service is saying she don’t know why.
Schedule for gas to be turn on between 12pm and 5pm. They showed up at 9am in the morning no one home and they wouldn’t return. They never call to notified me that their time schedule had change. I had to call and reschedule when it’s not my fault. I have no heat or hot water for 2 more days.
PECO group of hustler company I pay full bill by agreement from clloction agency after that again PECO send other collection agency and I call to give them first collection agency contact number once they say we couldn’t find it we going …
Peco Screwed over my Mom I hope they rot in Hell here is her story
My name is Velma Walcott and this is my story. I became a customer of PECO in …
Let me tell you how PECO does business. I have been in the hospital with my Mommie for the last month. I did not get my mail. For $200 and my bill being one month late, Mark Montgomery at x22, supervisor, had me wrap my Mommie up, put …
I like the new system. The wait is not to bad and if you need to charge your phone, they have some outlets. Just bring your own charger.
Can’t give them zero stars. Bummer. They are literally the worst at everything. Guess what? They don’t give a s*** because we don’t have a choice! Endless problems with them at my business and at home. Customer service just makes s*** up as …
Last year PECO laid ground wires in our neighborhood to apparently deal with some concerns around how they were grounded. They have left the electrical boxes open and unlocked and the wires laying on top of the ground. They have been …
They are awesome I move today and they lady make sure my power was on at my new apartment thanks again
Literally the worat company Ive ever dealt with. They shut my seventy-two year old grandmother’s electric off. She is very low income and has medical issues, so she has a high bill but still pays as much as she can. The person at Peco said …
PECO is awful. If I could give them zero, or better yet NEGATIVE stars I would. Half of their reps are rude or incompetent, their prices swing dramatically whenever they feel like it, and they will really cut your service off for like $50. …
I WISH I HAD BOTH NAMES OF THE MEN WHO CAME TO ASSESS THE PROBLEM ON MY PROPERTY. I ONLY HAVE ONE. JOE. BOTH MEN WERE EXTREMELY KIND, POLITE, AND EFFICIENT. THEY IDENTIFIED THE PROBLEM, RECOMMENDED THE SOLUTION, AND GAVE ME A TEMPORARY …
I’ve had numerous gas leaks on the street directly in front of my house. I’ve requested that Peco replace the pipe on my street, but I do not have a response to this request. …
I bought a property in Clifton Heights and called PECO to start service at this location. In the first pass they turned on the Electricity. I wondered why my heater and gas stove is not working. …
Have been here for bill payment only. Line has moved relatively fast; once waited on you’re in and out quickly. Parking is a bit of a problem, though.
They asked me to help my neighbor by letting them connect their line to mine as a temporary fix to restore their power, which ended up being weeks, so when the extra strain on the anchor holding my line up pulled loose from my house, they told me that im responsible for that. “No good deed goes unpunished” thanks Peco!
Really PECO?!?! I was in CC and ended up a block away for PECO’s headquarters. So I figured I’ll pay my bill at the PECO building. I go to the bill pay line, when it’s my turn I tell the lady I want to pay my bill but I don’t have my …
THEY SUCK! They call you and leave a number. You call that and put in your account # just so they can give you another # to call. You better be ready to write it down because they don’t repeat it. What’ the sense leaving a # just to give …
Last night Electric off from 830 pm to 430 am 8 hrs in this heat.
Terrible IT . Wrong up dates. Never tell you what was wrong. …
PECO is the worst electric company ever! Power went out at 4AM from a car striking a telephone pole, by 8AM power still out and no crews on site to replace pole. Power still out several hours later, food in fridge is gonna go bad!
We did majority of our business over the phone and would like to thank those folks for all your help getting service in my son’s name
But a big thanks to the nice lady running that front desk. A one women show …
They’re only open Mon-Fri . Our electricity bill had been cut off for a few days while we were still going back & forth between NY and Philly. It got cut off on a Monday and we paid it on the same Thursday of the week yet it took until …
I am sorry but peco is the worse company to deal with, they have a strong God complex problem. Just giving them a call they try avoid a way to help anyone pay less for the less unfortunate. Instead of helping people in poverty they were …
I don’t know how you work !!! 🇺🇸 we live 2 people in the Apt. but PECO too much amount to pay 💰 Morning 08.00am. Go out for work come back home 06.30pm. Home 🏡 but the bill is look like we stay 5 People’s in the Apt. Only God Can Help PECO Philadelphia. …
They basically just make up your monthly bill. In July we ran A/C pretty much all month and were home the whole time, in August we left for vacation for two weeks and unplugged EVERYTHING. Fridge, water heater, TVs, A/C unit; and somehow …
We are living in USA which is a “very well” developed country, but our poor power network system is like a third world country. We have no such technology so that we could not bury power line underground, so we got power outage several times per year. It sucks in winter time.
Customer service is worse then cable company. Husband and i transferred service to our new home. The old bill went to his mother. Im given every excuse why this happened from the uneducated service reps with the worst attitudes. No …
PECO’s customer service is one of the worst encountered.
I called to get electricity turned on at my deceased mother’s property. They …
On the phone with them now. I used to work in phone sales so I know how hard it is. Thus, I work especially hard to be pleasant and make someone else’s day better when I am the customer. But this woman is not only NOT listening to our very …
This is the fourth outage this summer. NO storm, no explanation, long term outage – live cables first hanging from trees (not joking) until a trash truck brought them down to these cables being diverted along the curb and street..Customer …
How is this company still in charged of our energy supplier needs? They are beyond evil. How can they make you pay your bill 2 weeks before you originally started service! Not to mention the $200 deposit required to put down! Our …
Very annoyed and frustrated for the 3rd time during any severe weather issue within the last three years by this company. Our street goes numerous days each time a storm occurs while the neighboring street (literally can see the street out …
I’ve been paying my utility bill from same checking account with the same company name for over 8 years. PECO suddenly claims this is a new company and I need to deposit $800 with them until I prove this company is credit worthy. The …
They try to charge a $2+ convenience fee to pay with card. I’m saving them manual human labor by not sending a check–tell me who this is more convenient for? Exactly. Unbelievable–it’s 2018 come on PECO people.
Awful customer service then when you are correct and ask them to replay the “recorded phone call from before” to prove you are right….they miraculously “dont have record of phone call” when everytime you call you hear “this phone call …
The staff here are friendly and courteous, they have a tough job with the volume of people who come through but I was pleasantly surprised at their friendly and efficient service here. I would recommend coming here although the wait time can be a bit long as they have a high volume of people coming through.
I Called about a gas leak and I was told that someone would be out within an hour the girl who took my call was very pleasant and presented herself as professional.. …
I am unsure about why there are so many bad reviews. We pay about the highest rate in the country but it is still cheap. They are always busy because they have millions of customers, so I am not going to hold delays against them.
Unfortunately, poor customer service and ask of concern for the customer has lead to me selling alternative electric companies to go through. But PECO is a monopoly, so they have no reason to care, to try, or to make an attempt to provide quality service.
This has been the most ridiculous and horrible experience with a service agency possible. They have policies that DO NOT have any consideration with the fact that they are supplying a service to human beings. I have been without electricity …
This is the main office at 2301 Market St…Street or Garage parking in the area. 15 minute parking outside of building but it is usually filled.. Take your bill with you, if paying at location for service, or you’ll have to take a number …
WORST POSSIBLE CUSTOMER SERVICE. TRY TURNING ON SERVICE IN OWNERS NAME AFTER A DELINQUENT TENANT HAS BEEN EVICTED. THERE IS A WAIT OF 3 DAYS AND SERVICE CHARGE FOR THE SERVICE. NO ONE KNOWS IF FAXED DOCUMENTS HAVE BEEN RECEIVED BY REVENUE …
I just received a call from my energy supplier informing me that Peco contacted them and cancelled my service without permission or notification. We have never had a late payment, so I am not sure why the company would elect to cancel our service without informing us in any way.
Very friendly and helpful, I had moved and they had my power on the next morning! Anytime I have had any problems they always go the extra mile to help me. In this day amd age of computerized menus, they make it easy to get to a person fairly quickly, and the people do whatever they can to help you. Excellent custormer service!
Thank you Peco! I lost power Wednesday September 1st due to Hurricane Ida. The power is back on as of September 4th! I applaud & appreciate Peco’s service! Great job! 😊 …
Fast in timing but I feel I didn’t get the help I could of . I wanted to get on a agreement before my bill get out of hand again and the Ms society pay my last bill to zero from 3000 dallors my bills only 200 and they say they can’t help …
Horrible company. Utterly uninterested in doing their jobs. They *lost* all my paperwork. 10 days after the end of my first month I called them to find out when I’d get my first bill. They threatened to turn off my power! They accused …
This customer service center was like waiting in a 1980’s Dept. of Motor Vehicles! Might sit all day until your number is called. Customer service hadn’t updated our billing address or ph# until after a year of relocating. Don’t waste time with a personal visit; best to just keep leaving messages until someone calls back.
Worst company ever. Don’t know how or why they get away with all they do. All they ever do is send me outrageous bills and try to get me to go to welfare. They “urge me” to apply for cap rate just to pretend they didn’t get my forms or …
Awful customer service. I’ve been a customer for 4 years, and never have missed a payment. They shut off my power in the middle of a billing cycle, and added on $780 in additional “deposits” needed to turn it back on. After being …
I don’t know what to do anymore. They double charge me on bills. They are downright unwilling to fix the issue, and it’s not like I have other options. Their wildly gross incompetence has cost me overdraft fees numerous times, which I’m …
PECO is a horrible company they show no concern or empathy to their customers. There hasn’t been a conversation I had with a representative that I did not have to come out of character. You can not simply tell a customer the policy with out …
Horrible horrible horrible. I would give them negative stars if I could. I’ve been without power for three days. My apartment hasn’t been occupied in 6 months so they needed a certificate of inspection in order to turn the power on, which …
So I’m sitting here & there are only 4 counters open & all of them have no customers. They are just talking amongst themselves. Meanwhile the lobby is full of waiting customers. So how long do we have to wait. My guess is when they’re done gossiping. Poor customer service!!!!
They charged me $135 for June then $170 for July. Nobody ever offered me their budget billing option which I found out about on my own and could’ve been paying $49 each month. They have awful customer service and will not let you speak to a …
I have been without power for over a week. I have a daughter and have been trying to connect my service. It started in September I sent them a fax with all of my info they required. When the service was cut of a week ago I called them up …
Parking is extremely lousy in Center City but the service through PECO was outstanding. I was surprised to see how quickly PECO installed service for my friend who recently emigrated from Guatemala. She and her five-year-old son were very pleased to finally get hot water.
I’d give you 0 stars if I could. I had a bill for $0.44 cents after I closed my account. I tried to pay it online multiple times, but the website never allowed me to because it was less than the minimum. I tried to pay it over the phone, …
They closed on 23rd and market a guy is there handing out papers just call Peco….it’s your best bet. I went up there salty 😩😂😂 …
This company opens up secondary accounts without your permission and knowledge. Customer service is ridiculous. It’s like nobody at this company has a standard of logically thinking. Never have supervisors available.
This company is an evil crime syndicate! When my husband, the kids and I moved into our house over 4 years ago, PECO charged us a deposit because our credit wasn’t perfect. Fine, we paid it. Went more than 12 months with perfect payments, …
I just lost my power for 5 days so I was upset but then I got it back took 4 hours but it’s back and we are happy and warm
Drove all the way there just to hear I have to do it online
Oh where do I even begin with PECO?
Inadequate customer service? The attitude I receive? How unhelpful they are? The phantom charges? Somehow I go from owing $200 for a bill (okay it’s high but …
Terribly rude customer service. They never want to help their consumers with any problems. I’ve been out of work because I just had my son two months ago and I’ve explained that to them and eventually my service got cut off. I called an …
I’ve never lived somewhere where they consistently turn off power, at least once a week now for “emergencies” – this is completely ridiculous for someone who works from home. They turn it off for a window from 11-2pm, so I can’t set up …
A tree branch fell on the power wire, knocking out the electrical service today. I called in the outage which only affected 4 houses, but the tech was there in 10 minutes and cleared the problem in 5 minutes. WOW! Unbelievable service. Thanks.
I decided to take a advantage of budget billing it was easy. I went threw the plan without needing an actual persons. I received an email concerning the contract.win – win
Today I needed an extension after putting money down on a looming shut off notice. I know some may say why praise over this? I needed compassion & PECO gave it to me. Let us say out loud when someone does us good. Thank you Peco.
The building is very nice. Although, I only went into their OCC area for a drug/alcohol screening for a job. The security staff and the lab tech were very friendly. Especially, since I had a 7am appointment. They are definitely bubbly morning folks that will brighten your day. Lol
WARNING !!!!!THESE PEOPLE ARE SCAMMERS, I never even heard of them and someone called insisting that I have an account so I press the dial for more information and a representative answered the phone I said I have no idea who you guys are …
Who would think a payment on your peco bill would be a good experience Their site is nice easy to understand what you are doing and loaded with information.
Had an electric issue they got right on it. Thank you peco
Customer service representative was helpful, the automated phone system was not. They also constantly overcharged.
Jade with billing hangs up on people. Oh. And my issue is that I do not have service on an active account. …
If i could give this company no stars i genuinely would. I called back in March to cancel service and start service at a new building. PECO then never stopped the service and proceeded to bill me for the old apartment I DIDNT EVEN LIVE …
Dont believe any of the 5 star ratings. Peco swindles the poor. Or maybe the poor shouldn’t have electricity. Idk.
Fix down is quickly but wait 4hour for staff come fix. If summer time they hire more technical staff is more better
Peco, a Billion dollar company wants an unemployed customer to pay them a deposit. they want you to pay for nothing never missed a payment maybe not made a full payment but always gave them something that’s not good enough for billion …
Called peco, directed me to the website, where I had trouble getting my ID validated. Website informed me to come to headquarters in Philadelphia and they were closed. Security guard informed me to cal the line again. Waste of time
Highly disappointed with my experience under this company. I have been without power tons of times, where technicians know there’s an issue and ignore it. Power lines will sit in the middle of intersections sometimes for a day or more. …
Awful company. Left my block without power on the hottest day of the year with no warning and no explanation.
These people are unempathetic and hang up on you when you call them. I got a grant through USEF last mark and my account was only 518.02$ once they seen USEF was applying. Grant on my account they decided to add additional charges to my …
It’s the end of 2021 and I still have not received a return call from “Leadership”. Over 2 months later and y’all still don’t have the decency to call me back even though the multiple customer service reps I’ve spoken to said that’s what …
It’s ok. The technicians take way too long to come out to your home.
Peco Is the absolute worse I’ve been searching for another supplier for the longest and couldn’t find one. They overcharge the customer service sucks They always have an excuse to overcharge someone And so fast to disconnect service
Not sure of why I’m rating PECo as a “destination”, however, I attended a career day function in the auditorium just below street level, and it’s a very nice space.
Shady. Always. Staff that have no idea what they’re doing and managers that you have to argue with when you know your right. Don’t let them lord over you.
There horrible. Overcharged me for three years! And when the new people moved in they admitted they over charged me the prior month. They over charged me four years that I was there. And I live d there 13 or 14 years. And if you live there now your being Overcharged.
I’m getting scam calls from people claiming to be Peco. I called Peco and they verified I’m getting scam calls, admitted to selling my information to third parties and that “this can allow scammers to get your information too”. They claimed …
Of course Peco is one of our hugest and needed companies ever. I must say since becoming an adult and needing Pecos service. I’ve been more than pleased. Each time I go into the office as a residential customer. The entire staff is always …
Poor customer service, poor communication, don’t abide by appointment date, very unprofessional, worse company to deal with. Everyone is clueless
Fun fact: PECO has a semi-accessible green roof that prevents 1 acre’s worth of water from going directly into our local bodies of water. Look online for tours that take place about once a month outside on the building’s 8th floor roof.
Poor customer service and poor communication. I wish I can give 0 starr but system doesn’t allow it. No transparency in the billing they have no idea what they are doing.
Greedy. There shouldn’t be convenience fees for paying online or through an automatic call system. Oh but Rachel these things cost money for the company to set up and maintain. Okay and so do brick and mortar locations with employed people. …
I was scheduled for an energy survey. I told the lady to have their worker wear a mask in my house Ischeduled for an Energy survey. I told the lady to have their worker wear a mask in my house. I am a senior citizen with health issues. She …
Constant gas leaks in the road. Blocking the street with the slowest subcontractors available (Miller Pipeline) that prevent mail delivery and trash pickup for days. They appear for routine maintenance at any hour and no notice. …
I wish there was another option for an electric supplier. They make it impossible to catch up to past due bills especially accumulated during the peak of covid when everyone was struggling. They cut my electric off on one of the hottest …
Steph 👌 is really easy to talk to and they are very helpful. They have online services that are 24 hours. They also have phone service is that close at 7 PM. …
Had an appointment for my electric to be turned on 10/01 in my new apartment. Company never came out but claims they did and had no access to the boxes. Mind you, the boxes are on the outside of the building, there’s no gate or lock keeping …
They shut off my services because I payed more then what I supposed to pay for on my payment plan. I really thought I was doing myself a favor. Then they told me I wasn’t allowed to do a second payment plan and had to pay $1,138 full to …
I don’t know where Peco find their customers service people because they are rude and very unprofessional. I disconnected service at a property and was still being billed for it. When I tried to explain, I kept getting transferred, when …
I was at the PECO building for a low-income simulation from 1:30 p.m. to 4:30 p.m. and I definitely enjoyed myself. The conference room was magnificent.