USAA is a lot more expensive than my current auto policy. I gave them the option to earn my business but were $200 higher for a 6 month policy. I still have products with them, but maybe I need to check other companies against those. Hundreds higher than their competition seems excessive.
With my observations I believe USAA truely cares about their members. I couldn’t explain how surprised I was on how USAA takes care of their employees, customers, members, and the community. The facility is amazing and the staff is very …
1: Held over half of my pay checks was fine with making me pay late charges for their cause.
2: auto pay even setup correctly failed to take money out …
Been on the phone a solid hour, had a check from my bank that was stolen by one of USAA members INFORMATION AND AMOUNT CHANGE WITH WIHITE OUT EXTREMELY HIGH AMOUNT AND CASHED FOR $5200.00 and I can’t anyone to give me ANY INFORMATION ! Ridiculous
I had USAA car insurance, they TOLD ME I was in an accident, I told them I definitely wasn’t. I never heard from them again, but many months later they MADE ME pay for it, and raised my rates. They never sent anyone out to look at my …
It amazes me how they have so many people rave about how excellent USAA is. I have (for the time being) an auto loan with USAA for a new vehicle. I was marketed that I could save on the APR so I chose to go with them. After the purchase, …
This is the corporate offices of a USAA, not just any USAA, but THAT USAA.
It is the bank, corporate offices, and, of course, restroom.
Oh, and they sell insurance. …
A USAA member hit my parked car in a parking lot. They’ve accepted liability, but USAA’s claims department has refused to pay for OEM replacement parts or to pay for an equivalent rental. If you try to leave a message with an individual …
I like Usaa- I’ve been with them as long as I can remember and do a lot of banking and stock business with them. However- I have spent the last 90 days trying to obtain a valuable property insurance policy on literally 1 wedding ring, 1 set …
USAA has been my bank for well over 12 years. They’ve been there for my family in all situations: deployment, PCS, power outages (my groceries were ruined and they replaced them!), divorce and so forth. Whatever life has thrown at me, USAA has been right there with me.
Dear USAA,
I have spent the last two months working with your company to resolve an over payment that I made in December. This has devolved into the all time worst …
I’ve been with USAA for more than a decade and have never once encountered an issue. They don’t nickel and dime you with fees, their customer service is exceptional, and their services are diverse and easy to access using technology. With …
I was involved in a wreck on 5 November 2018. I was not at fault and my vehicle sustained nearly 12K in damages. Both my wife and I were injured. However, my wife could not walk and had to be taken by ambulance to the hospital. I only share …
USAA has a unique angle on the banking industry because they know they can shell out loans at 10%+ interest to young service members who haven’t simply lived long enough to build credit because they need a car to get to and from work. …
These guys are something else.They say they love military.USAA is an insurance company. United States Automobile Association.I had a an issue with them.I have a credit card with them and after I paid two grand on my credit card ,with 6000 …
This company spams my email inbox with literally at least a dozen emails EVERY day! I’ve never been a USAA member NOR have I ever requested their services. The “unsubscribe” link in their emails does not connect. I’ve called them directly …
I cannot get a USAA account because I got out of the Army with a general w/ honorable conditions? I purchased a home with a VA home loan and I’m currently 100% p&t disabled through VA. Are you kidding me?
I have been a member of USAA for 63 years. I have never had a major accident. I was setting still in a parking lot and this woman backed into me and bashed my car. She claimed that I was moving but I had pictures that proved otherwise. USAA …
I used the FTD discount link through USAA and was extremely disappointed. Setup a flower delivery for my wife’s birthday and was not told that the order was cancelled. No communication whatsoever. USAA should serisouly consider using 1800Flowers. Just lost a lot of trust for USAA though i have been with them for two decades.
Wow 15 years with this bank, 14 were great the last year SUCKs! One of the best perks was all my banking and investments in one place then thay piecemeal sold off my investments. Now my investments are scattered over multiple no name …
Being part of USAA is a family tradition in my world. As a 40+ year member of this organization I encourage all Veterans to check out the savings you will have with USAA insurance. They are a wonderful company with a true desire to serve those who are (or have) served.
Terrible. Terrible. They lure you with the idea that they take care of veterans and their families. We have been paying for rental coverage for years now and had to use it recently for the first time. The garage ended up having our vehicle …
We have been with USAA homeowners insurance for over 20 years and never had a claim. Our small house pet, who is a wonderful pet, a rescued Springer Spaniel mix from a shelter in San Antonio, had a very small bite on the pizza delivery …
I don’t understand how a company like this can operate when no one will return phone calls. My daughter was involved in a accident with one of their members on June 20, 2018 and I sent them photos, repair estimate and crash report the next …
Always had a great Experience with USAA. They were always wonderful with your customer service. I have been a customer since 1976 and I don’t plan on ever leaving as they have always provided for us when needed and they’ve always been kind and customer service oriented whenever we had a question.
On USAA homepage, there is the following slogan, “Since 1922, we have stood by our members. We’ve provided years of guidance and assistance — from helping establish financial independence, to raising a family, to retirement.” This is not …
I would check 0 stars if that were an option regarding auto claims department. My son was in a car accident with someone insured by USAA who was 100% at fault (on the police report). USAA will not help with getting his rental car, paying …
I waited in drive thru bank service line for an hour. To find out we couldn’t get paper wrk needed after we called and said we could retrieve this in drive up service. I understand due to pandemic the lines are long, but they should start accepting appointments like other banks.
This is absolutely the WORST insurance company I have ever dealt with. Unfortunately I have to deal with them because their insured hit my car and although they accepted full responsibility for the accident they keep trying to push costs off on me. AVOID AT ALL COSTS. I’m thinking of hiring a lawyer at this point.
USAA is a bank on the decline, coasting on a good reputation earned during past years. And indeed, they were once great. But in recent years they have not been able to handle their growth, and their customer service has become atrocious (at …
I have had to contact the CEOs office more than once.
Their towing provider, AGERO, wanted to charge me $6.75 a mile for over mileage. As a towing veteran that’s called you don’t pay me enough so I’m taking it out …
My HVAC system broke down during a monsoon in Tucson, AZ in July 2018. I filed a claim with USAA Casualty Insurance. I was told they couldn’t send a technician for five days. The temp in my house exceeded 120 degrees – I feared for my …
BBB Complaint Filed!!!
I am formally filing this complaint against USAA regarding my auto insurance claim. I am livid with how this claim has been handled and the outcome in my …
The ITM was a life saver! Forgot my debit card at home (3 hours away) and they were able to save my road trip. 1 reason why I’ve been a member over 20 years. USAA is the best bank I’ve ever had.
If you was involved in an accident with one of there policy holders they will treat you like it’s your fault that their party hit you and not their holders fault at all .. they will treat you like your not a priority when clearly you are …
Fantastic company. From banking, to insurance, to investing, I do it all through USAA. Never ever had a bad, lengthy, or even remotely sour experience with their support staff. Any low ratings stating as such are very clearly just cranky …
I am shocked at the complete lack of customer service by USAA. It is unthinkable how they have treated a long time customer about their own mistake. We will never use or recommend them again. They aren’t what they used to be.
I love USAA but lately they have been very disappointing. Car insurance is great, always had great prices and service. Recently their credit card/rewards department gave me some false information, and I lost about $100 of my rewards. …
Been a member for 30 years. Tried once again to get a reasonable, competitive auto loan with them. Not only did the guy keep us on the phone for an hour and a half (literally), and made us feel like he knew what he was talking about, but …
USAA is great at a lot of things. insurance, helping with military transition, loans. that being said, their rate of return for saving accounts is atrocious. …
Very Disappointed! Home Owners Policy continued to renew us and bill us even though we lost our home in fire even after they closed the claim. Complained to the top and USAA just says that’s their policy. Also document conversations they …
Never leave? Watch me! I have been a loyal, paying customer for over 20 years. We have had several bad storms in our neighborhood and ALL of my neighbors filed claims with their insurance companies (AllState, State Farm, Progressive, etc.) …
Just want to pass this on to any USAA members, There ads and messages are not 100% truthful. I switch from USAA Auto insurance to Geico and saved about 50%!!! Also I have a Home owners insurance Policy which they increased $300.00 this …
I have had nothing but bad service with USAA. My claims experience with auto was horrible. As of the date of this review I am still waiting for a claims supervior to call me for an accident that happened in January. Today I found out they …
Service. Loyalty. Honesty. Integrity. is USAA’s motto. It prides itself on being more than a bank, calling members “Family.” This might have been true at some point and time, but it isn’t any longer. USAA is just another bank looking for …
I was originally told about USAA in 2010 after I became an active duty USPHS Officer. I decided to join and make USAA my primary account for all of my banking. This has come to an abrupt end today as I was faced with terrible customer …
I’ve never had such a terrible experience with a bank. Due to USAA’s recent bad behavior, I am now going to withdraw every cent from my accounts there and take my business solely to one of my other banking institutions. I never thought in …
I have spent hours on the phone trying to roll over an IRA. It has been 3 weeks now and I continue to get the run around. USAA tells me this is now handled by Victory Capital and I need to speak with them. Victory Capital tells me I still …
If I could get less than a star I would. USAA’s insured motorist hit me and was liable for 100% of the fault in the accident. I was treated as if it was my fault. I never once had a pleasant conversation with a single USAA agent. USAA …
I DO NOT recommend USAA insurance to ANYONE. I had full coverage in 2015 on a new vehicle I had purchased. The vehicle was stolen and recovered a week later. They have, to this day, said they believed I had something to do with the theft …
I just want USAA to know I will be writing to the credit companies and to the BBB. I have been lied to and placed on long holds with your third party call Center’s. I have all required documents to back up my issues. I haven’t had any of my …
I have been a USAA member for over 40 years, but USAA is not the customer oriented “one-stop” financial services company it used to be. USAA used to offer a full line of financial services: banking, credit card insurance, investments, …
WORST COMPANY EVER!!!! My family has been with you guys for a combined 100+ years. I have made my payments on time and I missed ONE payment on time and you guys cancelled my policy ON CHRISTMAS DAY! When I went to re issue my policy, you …
I’ve been a USAA customer for many years now. This claim experience has been my worst. The claim adjuster contacted me only once during the entire time and I was unavailable therefore a message was left. All of the other times I’ve called …
Excellent bank. Reasonable prices and great customer service. Recently had fraudulent activity on a credit card and had the card cancelled and issued a new one. No hassles. The online banking website and mobile application are great! I …
We got something notarized here. It was pretty fast and efficient. The woman who did it had tattoos on her hands. My wife and I were surprised USAA had gotten so progressive. We were happy to see it. If people didn’t have the freedom to …
I have had the hardest time with USAA, from not walking me through the proper steps of a no fault accident, to holding money that was cleared from one Bank held extra day so that I would be charged overdrafts. It great to have the freedom …
USAA insurance has proven to be an extremely disorganized and unprofessional company to work with.
I was involved in a car accident and USAA deemed my car a total loss. …
Great facility and clean bathrooms. Staff want to help, but also they don’t if that is possible. I’ve been referred to websites and phone calls to bank. Why can’t they handle it in house face to face? Parking was not fun. But it’s a bank …
(20+ years members and retired military) We paid off our last auto loan and will be transferring the last of a checking account out. We have held these accounts open in the hope USAA would reconsider their grave error. But then all this has …
We have been to this company for more than 5 years. Today, I made a phone to request a quote for new vehicle I bought. So disappointed, after put on hold and recorded vmsgs. Finally, a rude woman representatives talk to me. I stated, …
I hope I never get in a accident again. Definitely if the other driver has this insurance. They ended up totalling my car out not paying what it was worth. Sarah was very rude and even upset her own policy holder.
I have been a proud banking and insurance customer of USAA’s for 18+ years(?) since I was a child. I recently also took out an auto loan and used their car buying feature and was happy with the rate and process. However, the car was …
This was such a great company, but no longer. I have made five calls, spent over three hours and been waiting three weeks for a return call – but despite all the assurances, no follow up ever comes. I’m switching insurance and encourage everyone to do likewise.
I have been using USAA for all my banking and insurance needs for a very long time. Generally they are awesome! But recently had some transactions that had difficulty being processed. So I called them several times confirm that it was ok, …
I am extremely disappointed in the customer service and help that I have received from USAA. I was in an automobile accident 3 weeks ago and it has been a nightmare dealing with them ever since. There has been a lack of communication, rude …
My parents have been with usaa for 60 yrs. I have been a customer for 30. Over $100k in business from my family, easily. I recently filed a homeowners claim (first time ever) for wood rot in my house in early January. Plumbing was near the …
USAA’s insured person was at fault. I have submitted evidence over 3 days now but haven’t heard any feedback from USAA(Video, photos). They are good at delay tactics. 30 days for investigation? Seriously, after all evidence were …
I absolutely love using USAA. They are a great company. My first auto loan was through them and I have insurance for renters and auto through them. I have never received bad service ever. If you’re able to be a part of the USAA family I highly recommend it!
I have money missing from my account and so many adjustments made and things showing up on my account that were not supposed to be there. Spoke to a representative on the phone who has the worst customer service I have ever spoken with. I …
My husband and I are completely done with USAA. One I can’t deal with a bank that doesn’t have offices to go to to deposit a check. We got our student loan refund check and clearly instead of doing there job and validation of the check the …
TAKE YOUR BUSINESS ANYWHERE BUT HERE!!! I have had an account with USAA for over 30 years. I noticed about 7 years ago that their insurance (especially homeowners insurance) was sometimes triple what other large insurance carriers was. …
When the going got tough, USAA got going. Once USAA was truly great. Now it threw us and other members under the bus when it really mattered. Disgraceful…especially when USAA just spent millions on an advertising campaign touting its …
I have been with USAA for 17 years… I live in KERRVILE TEXAS and have a local bank here and it’s horrible. I only use it to transfer money to USAA. I use USAA as my main bank for all my banking needs. Their Customer Service is …
USAA member for 18 years. I have slowly stopped using their services over the years. Customer support has failed time and time again. Today was just another example of their incompetence. I am currently selling my house and moving to a …
I have being a customer for over 10+ years, never have I had a problem with USAA, until you decided to get an unreliable witness, that change their statement stating they weren’t there for the crash, then faulting me for a crash that wasn’t …
I’ve been a member of USAA for 20 years. I’m not sure what’s going on, but their service has gone WAY down in the last couple of years. I dropped all of my insurance and am considering moving all together. They are just not what they used to be. I’ve found better service and better pricing with other organizations.
Takes a while to get oriented to find the bank at this large corporate campus. The bank was beautiful; large open spaces, fountains and multiple balconies make the interior impressive. My son and I were there at noon and waited in line for …
Banked with them 12 years and was scammed, I contacted them countless times to help and even talked to the fraud department.. they never even investigated or helped AT ALL. …
USAA is extremely hit or miss. When they are on it they are amazing. When they are not it gets bad fast. I feel it speaks more to a company when times are tough then when its easy. Their rates continue to be less competitive, and you can …
Best customer service of any industry, hands down. We recently shopped around for new insurance needs and found several more affordable options. However, the customer service at USAA kept us loyal. Since they have limited physical locations, computer access is essential. They reimburse you for all ATM fees as well.
As a USAA member for over 50 years, I regret to say that the quality of their service has drastically declined. It is very difficult with their automated phone system to get through to the person with whom you wish to speak. I have NEVER …
I have been with USAA for 6-8 years. I have never had an issue until now. Five days ago USAA decided to freeze my account because they wouldn’t accept my wife’s valid ID. Before they froze the account we decided to remove my wife from the …
Usaa is a fraud!!! They treat veterans like nothing. I had an issue back in 2017 and they wrongfully did me wrong until this day with improper policy documentation, and had me pay the policy for a totaled vehicle that I no longer have. It …
I have been a member for over 30 years. Nobody in my family has been at fault in any collision. They have been great at collecting premiums from me, but when my daughter at college had her car hit in the parking log (she wasn’t even in …
Absolute garbage customer service. Had to do an account recovery and they did nothing but bounce me around from one dept. to another, total nightmare situation. I will never bank here again.
Absolutely awful service. We have a claim open since February and I can’t get ahold of anyone to give me an answer on our claim. Our adjuster has not replied in weeks and her supervisor doesn’t seem to think returning our calls is important …
First off i just want to say i have been a member with USAA for 10 years. i sold a car over a year ago and cancelled the insurance the same day. I told them to give me a non drivers policy. they didn’t do it and left the insurance on …
If you ever have an issue and have had the pleasure 🙏 of speaking with Shawna..and Arlette these two CSR’S went above and beyond their normal call of duty to assist..I was in the Telecomm industry for many years and also A QA supervisor and …
My banking experience at the USAA branch was really good. I also walked away learning how to do something new with my debit card which the teller explained very carefully. The service there is outstanding. I wish I could remember the …
I shopped around for auto insurance and USAA had the best rates. However, when I called to give the go ahead they raised my rate by 25% with no explanation. I asked to speak to a manager, and was put on hold for a very long time. …
USAA lowered my credit limit due to inactivity. My credit score went up and I had paid off all of my debts. During Covid-19 our family was trying not to use our credit cards. After calling customer service I was told a notice was …
Got out of the military and started using a bank back home since it was more convenient. Extremely rude when I went to close my accounts. I know they don’t wanna lose people but no need to make me wait forever on the phone. Plus I’ve never …
I can only speak to my personal situation. I had USAA auto insurance my vehicle. The vehicle at one point was no longer operable. Normally, with insurance cpompanies, if you do not continue to pay your monthly premium, they cancel your …
My husband and I are currently going through USAA for a home loan. We chose conventional so we would not have to do any inspections since we are buying the property as is. FOUR days before closing our loan officer tells us we need to have …
A word to the wise USAA customers: do not die. My father-in-law retired as a Captain in the USMC after 30 years of service. Sadly, he died earlier this year… and we discovered just how many products he had at USAA. While they may have …
They do not value their existing long time customers. USAA will get you to sign up for their auto insurance and then continue to raise your rates every year. I made several calls and gave them several opportunities to save my business but …
I would like to start by saying just how completely disappointed I am in the way my claims process has gone with USAA. It feels as though they set out to deny my claim right from the beginning. After their initial inspection USAA decided …
**Deserves 0 Stars** Offers great financial services, but has some of the worst levels of employee incompetency I’ve ever witnessed from a financial institution. …
I have been with USAA for 17 years… I live in California and have a local bank here and it’s horrible. I only use it to transfer money to USAA. I use USAA as my main bank for all my banking needs. Their Customer Service is fantastic …
Let’s face it folks. USAA is losing it’s medallion status. This is a great company that is losing touch with it’s core customer base. I was dropped from USAA after 31 years of giving them money. 31 years! Imagine that. In the hunt to …
USAA, is the best bank ever! Courteous, helpful even on the phone with customer service!
Phone wait time is within minutes, if not answered immediately. Clerks are …
If I could leave less than one star, I would. Do not bank with usaa, in fact, don’t do any business with them! Their days of caring about members are long gone. They’ll bleed you dry, they have rude customer service that will abruptly end …
We’ve been USAA customers for over 17 years. Never filed a claim for personal property until last year. I lost my wedding ring during our move. My husband bought me this upgrade almost 10 years ago. Because it was during our move I wanted …
Banked here over 15 years, if you’re looking for a bank this is not the place. If you’re new military don’t buy into the help. Every other bank out there offere better rates, services but more importantly customer service. USAA website and customer service are disasters.
I have been a member since I think 2009. I had nothing but positive experiences with USAA until Covid hit. Now they are not approving any type of personal loans and now they are no longer offering conventional morgages. Is the company …
Wow!!!!! We suffered major damage during the February Texas freeze!!!! Throughout the entire process USAA was there for us! Gave me input regarding costs and support in dealing with contractor. Some of my neighbors had damage and didn’t …
USAA does not care about the service member. Do not be fooled by the commercials and the advertisements. USAA closed my Joint account with out notice, thousands of dollars mailed regular mail. Called to get a reason for closure, and they …
USAA is NOT the same bank I signed with over 10 years ago. Two insurance issues were never solved for me… It was easier for them to wash their hands than to take care of me. Furthermore, an account that had nothing to do with me gets …
If I could have rated them a zero star, I would have. A member of USAA for more than 25 years and today I am closing every account i have with them. They have lost their ability to connect, personally, with any members. They are incapable …
I truly love banking here. I call up and ask tons of questions. They are always patient and accommodating. I love that there is a certain level of ethics here that I have yet to find in a regular banking institution. I like that USAA had a …
I tried to add on to my claim, I was told I was covered but needed to submit an estimate. I asked if USAA would send an adjuster and was told I would have to get my own estimates. A month later, after the contractor submitted an estimate, I …
Member over 11 years, claims inspections sub-contracted out, personal property Claim person assigned is never in the office and never returns calls. Four months trying to resolve a roof claim is UNSAT. Been calling ever 2-4 weeks for four …
Being a Veteran and having family with USAA, I joined based upon recommendation and trust. The initial enrollment and refinance of my home went fine until calling for help with a Homeowners claim. I could not get a straight answer about …
I have been with USAA for over 10 years with everything from banking to car and home insurance. Every year I cash out my change to use for vacations. Last year because of covid lockdowns the lobby was closed and I understood that. …
USAA is not the company they once were. I have been with USAA for over 21 years and my father has had them for more than 40, I believe nearly 50 years. Their customer service and care has drastically diminished over the years. I had an …
This company is a shell of what it was 10 years ago. The service is awful and none of the representatives know what they’re talking about half the time. I’ve been a lifetime member with USAA and lately the quality of the banking and …
After 18 years with this bank, they would not reverse a dispute even after I submitted more than enough information. They basically accused me of a lie for 60 dollars! Every supervisor had an excuse. It is ridiculous. Now some other bank will get my business along with 5 other family members.
This company is worse than trying to deal with the DMV. Every time I try to make a change I spend days upon days on the phone and sending emails just to make a simple change and then when they talk to you they don’t give you all the …
I recently had a fantastic experience with USAA. We had a large deposit that we were in dire need of accessing. Under normal conditions this deposit would have been held for about a week before we could access it. I spoke the wonderful …
I’ve been with USAA since 2012. Thats 9yrs going on 10 soon. I have never really had a problem at all with this bank. I use it for my Auto, Renters, Valuables, and Vision insurance. My problem with USAA now is trying to qualify for a …
Navy Federal is way better. I have been banking with USAA for over 10 years and I have never been able to make the switch and make them my main bank. Primarily because of their services or lack thereof. I tried really hard to make the …
I contacted USAA regarding a dispute on a purchase I never made. They did not honor the dispute despite my not having made the purchase. They put the burden of proof on me and implied it was my fault for not keeping a receipt for a purchase …
The worst customer service I’ve ever experienced with a bank.
The last two years have been miserable.
I called today, after waiting for over 30 minutes, they stated they would …
I have been with USAA for 20+ years and held auto/home insurance, a mortgage, checking, savings, and a credit card during that time. I have been provided alternative lower cost options , but stayed with them because I’m loyal. This past …
I have been using USAA since 2005 (I think earlier too). I used to be incredibly impressed with the entire system, even bought a first home through their mortgage team. The past 3 years have been absolutely horrible. Their mortgage team for …
I requested an auto and homeowner’s insurance quote. I was told I have to open a credit card. I’m disappointed with USAA customer service, they are deceptive and racist. I plan on cancelling my insurance ASAP.
This review has nothing to do with the insurance or regular banking services. This is only to with the mortgage entity. To find out if you should use them for your next home loan answer the below questions. …
It’s disappointing I have to write this review. I have been with USAA for 20 years. They have great marketing for service members, and it is great…as long as you have no claims. In the past two years, I’ve had four homeowner’s claims. Two …
Service has declined noticeably in the last couple of years. Some of it can be attributed to CoVId causing staffing issues and delays, but selling off services and eliminating partnerships has made this a different organization than the …
OUTSTANDING Customer service rep:
I received a fraudulent phone call today pretending to be usaa-caller ID ACTUALLY SHOWED USAA. After responding to few questions, I became suspicious, told him …
I use to completely love Usaa! Now I’m having to worst experience with them. I had a check that I never cashed, I found two checks and out the check I thought to be the one I didn’t cash… it turned out to be the wrong check. So no problem I …
I have been with USAA for almost 20 years. The first 15 years were great! But these last 5 years USAA has really dropped the ball. The first issue was when I couldn’t do bank to bank transfers, this was about 3 years ago. It took them about …
Absolutely dishonest insurance company. A parking lot bumper bender collision with absolutely clear liability confirmed by the police report, videos and photos turns into multi week shouting match. The company will do anything and everything possible to deny liability even when it’s in plain site. FRAUDSTERS!
The absolute worst company in the entirety of America. They lie, they steal, they hate veterans. We are a population that USAA employees look down upon and steal from. This is not an object statement, it is a fact. They literally stole so …
USAA touts itself as an insurance company for families of Military and Veterans. They are not. First, they could not even do their job and submit the right forms to my state when I had an accident causing my license to be suspended. A form …
Repeatedly called for roadside assistance, repeatedly gave SSN, policy, answers to security questions, uploaded digital copy of drivers license, STILL won’t let me pay my bill online, customer service cannot access page??? What year is this????
We have USAA. My son was in an accident – T-boned by another USAA driver. No one was hurt. The other driver was at fault – he admitted it was his error and the accident report confirmed. …
Filed a claim on a check that was stolen from the mail and cashed. It was originally for $50 but was altered and cashed for $5,000. Filed a claim with USAA but since it was past 60 days, they refused to help. I even wrote a letter to the …
What a scummy bank, been member for decades they used to take care of customers but now they do anything they can to rob customers of their hard earned money. No morals whatsoever.
It really bites when something as simple as trying to get a cashiers check really puts a bad taste in your mouth for a Bank that you have been with for nearly 20 years. I not had to call on USAA for anything in maybe 15 years or more. I …
Don’t think because you are a veteran these people are going to treat you good. They won’t. This is by far the worst bank I have ever used. I have been with them since 1992 and they could care less. Something has changed in the last coupke of years. Run away from these Banksters or you will regret it.
Applied for an auto loan pre approval, granted well beyond what I needed. 10 year member, 800+ credit score. Go to purchase vehicle and the dealer said not to expect delivery today because usaa takes forever to wire. Decide to speak with …
I was having issues with getting payments from my checking account to a couple of non-USAA accounts. Very frustrated with the automated online help (I don’t think like a computer) & the limitations of automated phone assistance, so after …
26-year customer writing. I used to love USAA. I would rave about them to anyone who asked about my USAA debit card. Howerver, everything about the customer experience with USAA has gone down-hill over the past 18 months or so. A quick …
After somany years with USAA my experience with them in pass 3 years has been horrible. Today I was told two of my several accounts that in are two checking account I never had any issues with are being closed by them due to one, that my …
Worthless insurance company! Only thing they are good at is taking your money. They have body shops which don’t use OEM parts to save money and they “repair” parts instead of replacing them, even when they are parts which can’t ever be …
Don’t bank with USAA , i had a joint account with an abusive ex I even got a protective order against him .He went to jail. Anyways I guess he was using the joint account and reported that he didn’t make a purchase so they refunded the …
I have zero faith or trust in USAA taking care of me as a customer. I was in an auto accident that was caused by the other party’s drive shaft coming off on the highway in front of me. I took pictures of the party’s truck along with a …
Terrible company. When you have an account and call their line the people who answer are useless. They promise management call backs that never happen (5+ times now) wrote corporate an email which their on phone reps claimed would get a …
I would never do business with USAA. If you do you better use the shop they tell you to use or it will probably cost you out of your pocket. Their communication is poor and if you have a dispute you better have an attorney because all you …
Your phone system is obnoxiously time consuming
This is literally to the point where it’s a dealbreaker. The customer service experience is the only thing you’re selling my God would someone get their head out of their rear end
So I have had USAA insurance for 36 years and had a credit card with them for around 30 years. I have only great things to say about them. I saw other reviews that were not so good and I have not had that experience whatsoever. I have …
Don’t waste your time with this bank. They say one thing on the website but never keep up to their words. Their website said as low as 5.25% for RV loan, and was offered almost 7% with 797 score, never late payment, paid off car. Apparently …
I have had two fraud claims with USAA. One was while I was on deployment, and I got locked out of my account trying to log in. Because of this, USAA refused to let me make a payment. I called them at least thirty times during this time. …
Claim adjuster never called in 3 weeks. Denied claim without even doing a physical inspection. I am a 50 year member and have never had a problem with any claim. Their Atlanta adjusters are the worse I’ve ever encountered in 50 years.
My family has used USAA for decades. They’ve always been amazing on the phone and I use them for quite a few products ranging from auto insurance, to home insurance, to banking. I’ve never had any issue. I saw one woman complaining that …
I have been a customer for decades. I have experienced a steady decline in their ability to be price competitive and provide a great customer experience. My recent experiences have been that they are now a mediocre company and have been …
Received a letter from them about an account I did not open. Almost impossible to find a person to talk to unless you want to open an account or have an account. Took an hour to find someone. Told me that it was fraudulently opened and promised to close it. Took months to get it fixed.
I have been with usaa for 15 years now. Typically they have the best customer service there is. UNTIL recently. They messed up my auto claim for a total loss that i was not at fault for, and it cost me the car I put a deposit down on as …
Wife cleaned me out and left me. They helped me lock down. Then I had a crash. Then USAA acted like they didn’t know me. Couldn’t even communicate with my lawyer and lied to my chiropractor. Need a personal loan for expenses related to the …
USAA is using a stupid debt collector to collect our mortgage payments. When I call, I get greeted by “This is an attempt to collect a debt and your call is being recorded,” had I known this prior to using USAA for my VA mortgage loan, I …
Just wanted an auto insurance quote. Had to create an account. Quote was much higher than my existing insurance. Now I’m getting calls almost daily. Turns out there’s no way to remove my account (outside CA). We need federal laws that …
USAA restricted my online account access because I wouldn’t tell them my “Networth” and my annual income. They didn’t freeze my accounts, just restricted me from logging in to view my banking. WHY? cause over the last 7 year’s I’ve …
THE WORST auto insurance. I got into a small car accident in a parking lot last year, and Usaa gave me primary fault, even though the other lady’s insurance agreed to 50/50. I thought my insurance was supposed to defend me. I called …
Selling our home. Buyers are veterans. Had an incompetent appraiser from USAA come and under value our home by nearly $80k. There was gross negligence in his report. We appealed it to the VA, with rock solid evidence. Our appeal was denied. They should be held accountable.
Our experience with USAA Bank after the death of my father has been unreal. My sister had a fiduciary account with the veterans administration for the benefit of my dad. Upon my dad’s death they froze her out of the account which she was …
I’ve been a customer since 2013 and since September last year, USAA has held my funds constantly for no good reason. My funds get held for a whole week causing late fees where I need to make payments to such as rent and car payment. It’s a …
I’ve been a member from E1 through E5 and now 15 years in the private sector. Listen to me when I say this, your customer service get worse every single year. Your saving grace is that I rarely have to deal with a human. I’m specifically …
I have experienced the worst customer service from:
– Insurance department – which has taken over 2 years to pay a claim for an accident where I was not at fault in which I became permanently disabled. …
I have been with USAA since I was a brand new second lieutenant and 1986. I have been with USAA these 36 years. I have bragged about the USAA insurance company and how well I was treated on many different occasions. Hurricanes hail storms …
I have been with USAA for over 20 years now and for the past two years o have noticed a downward spiral in service. Every time I call about my auto insurance, I either get someone who says they aren’t licensed and not qualified to talk to …
What good is it to have a major bank and they never provide enough ATM’S! There are 2 ATM that’s off Pat Booker that’s always down and at the same time. They shut down the branch across from the forum. It’s annoying to have ride and search for a WORKING ATM! I believe it’s time to consider a change.
Deserves 0 stars. This used to be the best company for your insurance needs, but as of late they have given HORRIBLE customer service and did not honor their commitment to protect my property that I paid insurance on for the past 13 years. They are no longer the company to do business with.
Roadside Assistance is FUBAR. System supposedly assigned a tow truck service. They never showed up after allegedly being scheduled. Further investigation reveals there is no such towing service in my area. Tried to report this problem but …
I requested roadside service and to input the claim everything was through text and even if you could get a rep on the phone they are not personable and read from a script. Usaa dispatched tow companies that repeatedly said they could not …
I can tell you the customer service with USAA has gone to the trash bin since being caught doing some shady business practice with it’s members. Every time I call USAA, I get the run-around. There are other places to take your business. I would say, “STAY AWAY”. There are reasons why USAA has been fined. You have been warned.
THIS IS THEFT!! I Filed a claim due to severe hail damage. They sent someone out to assess the damage. Within a few days, they sent me a settlement offer. I accepted it. Got a call about picking up my damaged vehicle, and had to …
Always 7+ days for deposits to be available. Don’t expect same day wire transfers even. I can’t count the occasions they’ve kept money out of my account and received nsf fees for it. Decent organization years ago, now borderline criminal.
The USAA Message being put out by USAA President Mr. Peacock is kinda hypocritical on the part of USAA. My Son was killed on 18 Mar 2022 and USAA cancelled my account shortly thereafter. I was a Member of USAA for 37 Years and if I …
Customer Service reps I spoke to were great. It is the USAA Ins Claim rep assigned that has poor communication with her customers even if I am not the USAA member your at fault policy holder is why I am in this never ending claim. The car …
We do not bank at USAA but we received a debit card in the mail with my husbands name on it. Clearly someone fraudulently opened an account in my husbands name. We immediately called USAA customer service and spoke to a representative who …
Been with the bank for over 15 years. It was a stellar bank in the beginning. I have even got accounts for my wife, and kids. But there has been a sharp decline in being able to appropriate funds. Regardless of how many transactions you …
This USED to be a great insurance company. They have declined dramatically. They could care less about getting the job done and helping the customer. How can you advertise serving military and veterans with your disgusting performance? …
This insurance company does not make you whole after their clients hit your vehicle. I have an electric vehicle that I charge for free and am now stuck driving a gas-powered rental for two weeks. USAA does not offer compensation for this …
I have been with USAA for over 20 years I was always impressed with your stellar performance customer service. However over the last few months have observed a steep decline. …
USSA’s roadside service is terrible, I have never received service this bad from USAA ever. My son, wife and I have been waiting for a tow for over 6 hours.
Time to pop smoke and leave. I was going to complain. But you can read the last year or so of complaints. Same here on most. Will be changing insurance and bank on Monday. Just a stellar downhill spiral. Kinda like a plane with it’s wings ripped off.
Service has DRAMATICALLY been reduced at USAA. If you call, prepare to be transferred at least 3 times and spend AT LEAST an hour on the phone. In addition, even if they have a recording of their employee providing you wrong information, …
I could not find a way to contact anyone directly but an employee of yours named Pauline Mendes is by far one of the rudest and quite frankly nastiest people I’ve encountered in public. I went to pay a bill this morning at my city office …
Board doesn’t care about us. Employees are great but they work for a corporation that is still in love with its former self. Look in the mirror, you are getting old and gliding on your former rep will bring you to a stop very soon.
Horrible customer service!!! So disappointed I will be going back to state farm or All-State. I cant believe how they treat people! Not reliable ! do not get this insurance. We pay good money and get treated like we have the lowest quality …
I am in the process of moving all my accounts out of USAA. I have been a member for over 20 years and the Customer Service has become deplorable. Online access to my accounts was arbitrarily restricted.
Apartment insurance can be canceled without notice leaving renters with vulnerability. Never got a single loan after the military and fully retired. Usaa is non understanding during surgery or military life changes.
USAA is not a friendly company. They do not know who to send calls to. I have been on the phone for two hours going around in circles as to who can help me. I even had Roy to hang up on me. I will be writing a letter of complaint to the Corporate office. This will not go un noticed.
Called first and the lady said they should take coins in the lobby but she wasn’t sure.
So I arrived and they don’t take coins here because “they’re not a commercial …
From insurance to banking this company has not exhibited the best practices. When you look for clarification their policies either are not uploaded for you to view or you are stuck speaking with someone who can only recite verbatim a line of text. There is a clear reason USAA is no accredited by BBB.
Car insurance, they don’t care. Dragging feet on auto insurance claims is no way to be in business as an insurance provider. Thankfully the car in question is secondary vehicle…. I can only imagine the upset someone would have if their only …
Update: Takes 10 days to deposit a navy fed issued check! Cost us over 2k$ waiting on them to deposit the check! How much unpaid interest did they accrue on our check? Where is my interest? They have no respect for you or your money. …
Was looking for cheaper car insurance and received a quote from an agent and a different quote from different agent for the same policy after I tried to get in touch with Tiffany the the first agent I talked with. After leaving several …
15 years of banking with USAA. Final horrible experience. 1st one was buying a house with them, second was vehicle loan, final was an accident. In 15 years of insurance payments, I gave USAA $25k. My wife had an accident and they want …
USAA is a horrible company dedicated to ripping off members of the U.S. military. I’ve been a member for 11 years and the service gets worse and worse every day. The Board of Directors should remove Wayne Peacock as CEO for destroying this institution and turning it into something evil.
USAA is not what it once was. Ten years ago it took one phone call and USAA took care of everything. After 19 years with USAA it’s sad to say I no longer recommend them as an insurance provider. …
I just got into a collision yesterday, and let me tell you, my USAA claims agent was a God-send. None of the emergency response team were trying to help me, my service dog, and emotional support animal. Especially when you are so …
This bank was great for my family for 11 years. They have turned into a terrible place to do banking. Bad auto valuations, bad interest rates, and really bad customer service. I will be taking my banking and insurance needs elsewhere very soon.
I’m a retired service member and a law enforcement officer, I’ve been a member of USAA for years. I purchased my vehicle in 2020 and left the dealership with full coverage, had an accident in April of 2022 and filed an accident report and …
USAA Terrible and if mean the worst company I have dealt with. I was attempting to get auto insurance under my father who was a veteran. I was assured the process would be easy and fast. Well that was NOT the case. This crazy company …
USAA has turned into the bane of my existence. I have tried to get my issue resolved for several weeks now. They took almost $1,500 out of my wife’s account and I have talked to countless people to get it resolved but so far they still have the money. They’re not the bank and insurance company they used to be.
The best way to get USAA to honor their policy is to lie to them. Since I was honest, they denied my claim: we could not find a necklace for several years after moving, thinking it was still in an unpacked box, so we didn’t contact USAA. …
USAA is still mostly a reputable insurance company but I would avoid their bank. With people like Russell MacKaron at the bank, their service has gone down hill. USAA continues to outsource a lot of its services e.g., USAA divested …
A true insurance company, never wanting to help those injured but always trying yo keep as much money for themselves. USAA insurance holder hit my car and to describe the process of getting my car towed and getting a check from USAA as …
As an a contractor, I was a lesser employee of USAA. I felt that USSA did not provide me the resources to efficiently help members with their products. I had to descalate calls on every call through covid. It is an unhealthy work …
Recently removed options to use auto bill pay for quarterly, semiannual, and annual bills. Might be time to look for a new bank that increases accessibility to my accounts, rather than taking them away with no explanation as to why the …
USAA ruined my credit score, my finances, and part of my life. I was hit with a load of fraudulent charges, and then a bunch of NSF fees – all while I was hospitalized with no access to internet or money (which I could prove.) They then …
ABSOLUTELY AWFUL. I highly rec’d no one use this insurance company for auto or home policy. I have been with USAA for decades, always pay on time (home & auto) they increase my rates for no reason at all and customer service gives you the …
I’ve been a member for almost 50 years and my dad 70. Late last month the old man was victim of a scam after which USAA decided to cut him off. They froze his bank account and told him his account would be closed in 60 days at which time …
I am a 65 year old 100% disabled Vietnam-Era Vet. My family and I have been members of USAA for decades.
The customer service at USAA has become obscenely dismal. Their phone customer …
Prior to transferring my money to my USAA accounts the system told me the funds would be on hold until August 5 2022. (Later I found out, my money was on hold because my account balances are not high enough). Basically, USAA keeps money on …
I have banked with USAA. For about 14 years and loved them. But over the past 2 years they have gone down hill. Not just hiring good customer service. They aurge when I simply wanted to see a supervisor since the representative doesn’t know how to do their jobs . Hand down this is the worst bank for us veterans .
Not good! Have been a member of USAA for years & now treated like a common criminal! It’s very disruptive when trying to obtain the simplest of information pertaining to my account! Hate the distrust of the loyal customer! Please try to …
Five years I been with USAA. Today October 11, 2022, this company left me high and dry to drive my disabled car home since I can not get it fixed. Only one car rental company they deal with instead of have more than just Enterprise. Why am I paying $220 a month for horrible service?
There was a system error that compromised my ability to make mobile deposits, and Desiree, the IT team, and the Account Resolution Team did a phenomenal job with investigating the issue and with helping me resolve this issue in a timely and …
I have been a USAA member for over 23 years. Recently, I was refinancing my home, through the process I shopped around for the best rates as you should, to ensure you get the best offer. Unfortunately USAA did not offer the best rate, …
You don’t earn a 3 star rating after 1,123 reviews because you’re a fantastic company and treating your customers well. I was with USAA for almost a decade and it was just a tumultuous relationship and looking back I don’t know why I stayed …
USAA has become one of the WORST banking and insurance organizations. As a 28 year member, they were unwilling work with me on backdating a policy, when those things are very easy to accommodate. They made the dealership I had my car at, do …
For a bank dedicated to helping military… this bank is a let down. They try to screw you every corner you turn. What frustrates me more than anything lately. Is the fees if something gets rejected most banks let you have until the end of …
Another USAA customer backed into my Corvette Z06. I shipped the car to County Corvettes which is where I wanted it repaired. The estimate was $3500. USAA authorized $2500 and refused any negotiation with management of County Corvette. …
USAA is a lot more expensive than my current auto policy. I gave them the option to earn my business but were $200 higher for a 6 month policy. I still have products with them, but maybe I need to check other companies against those. Hundreds higher than their competition seems excessive.
I have been a member for 10 years. Usaa used to be awesome, polite (extremely), and handled every issue promptly. …
With my observations I believe USAA truely cares about their members. I couldn’t explain how surprised I was on how USAA takes care of their employees, customers, members, and the community. The facility is amazing and the staff is very …
1: Held over half of my pay checks was fine with making me pay late charges for their cause.
2: auto pay even setup correctly failed to take money out …
Been on the phone a solid hour, had a check from my bank that was stolen by one of USAA members INFORMATION AND AMOUNT CHANGE WITH WIHITE OUT EXTREMELY HIGH AMOUNT AND CASHED FOR $5200.00 and I can’t anyone to give me ANY INFORMATION ! Ridiculous
I had USAA car insurance, they TOLD ME I was in an accident, I told them I definitely wasn’t. I never heard from them again, but many months later they MADE ME pay for it, and raised my rates. They never sent anyone out to look at my …
It amazes me how they have so many people rave about how excellent USAA is. I have (for the time being) an auto loan with USAA for a new vehicle. I was marketed that I could save on the APR so I chose to go with them. After the purchase, …
This is the corporate offices of a USAA, not just any USAA, but THAT USAA.
It is the bank, corporate offices, and, of course, restroom.
Oh, and they sell insurance. …
A USAA member hit my parked car in a parking lot. They’ve accepted liability, but USAA’s claims department has refused to pay for OEM replacement parts or to pay for an equivalent rental. If you try to leave a message with an individual …
I like Usaa- I’ve been with them as long as I can remember and do a lot of banking and stock business with them. However- I have spent the last 90 days trying to obtain a valuable property insurance policy on literally 1 wedding ring, 1 set …
USAA has been my bank for well over 12 years. They’ve been there for my family in all situations: deployment, PCS, power outages (my groceries were ruined and they replaced them!), divorce and so forth. Whatever life has thrown at me, USAA has been right there with me.
Dear USAA,
I have spent the last two months working with your company to resolve an over payment that I made in December. This has devolved into the all time worst …
I’ve been with USAA for more than a decade and have never once encountered an issue. They don’t nickel and dime you with fees, their customer service is exceptional, and their services are diverse and easy to access using technology. With …
I was involved in a wreck on 5 November 2018. I was not at fault and my vehicle sustained nearly 12K in damages. Both my wife and I were injured. However, my wife could not walk and had to be taken by ambulance to the hospital. I only share …
USAA has a unique angle on the banking industry because they know they can shell out loans at 10%+ interest to young service members who haven’t simply lived long enough to build credit because they need a car to get to and from work. …
These guys are something else.They say they love military.USAA is an insurance company. United States Automobile Association.I had a an issue with them.I have a credit card with them and after I paid two grand on my credit card ,with 6000 …
This company spams my email inbox with literally at least a dozen emails EVERY day! I’ve never been a USAA member NOR have I ever requested their services. The “unsubscribe” link in their emails does not connect. I’ve called them directly …
I cannot get a USAA account because I got out of the Army with a general w/ honorable conditions? I purchased a home with a VA home loan and I’m currently 100% p&t disabled through VA. Are you kidding me?
I have been a member of USAA for 63 years. I have never had a major accident. I was setting still in a parking lot and this woman backed into me and bashed my car. She claimed that I was moving but I had pictures that proved otherwise. USAA …
I used the FTD discount link through USAA and was extremely disappointed. Setup a flower delivery for my wife’s birthday and was not told that the order was cancelled. No communication whatsoever. USAA should serisouly consider using 1800Flowers. Just lost a lot of trust for USAA though i have been with them for two decades.
Wow 15 years with this bank, 14 were great the last year SUCKs! One of the best perks was all my banking and investments in one place then thay piecemeal sold off my investments. Now my investments are scattered over multiple no name …
Being part of USAA is a family tradition in my world. As a 40+ year member of this organization I encourage all Veterans to check out the savings you will have with USAA insurance. They are a wonderful company with a true desire to serve those who are (or have) served.
Terrible. Terrible. They lure you with the idea that they take care of veterans and their families. We have been paying for rental coverage for years now and had to use it recently for the first time. The garage ended up having our vehicle …
DO NOT BUY THEIR CAR INSURANCE
I am not their customer but their customer caused an accident. ADMITTED to his …
We have been with USAA homeowners insurance for over 20 years and never had a claim. Our small house pet, who is a wonderful pet, a rescued Springer Spaniel mix from a shelter in San Antonio, had a very small bite on the pizza delivery …
I don’t understand how a company like this can operate when no one will return phone calls. My daughter was involved in a accident with one of their members on June 20, 2018 and I sent them photos, repair estimate and crash report the next …
Always had a great Experience with USAA. They were always wonderful with your customer service. I have been a customer since 1976 and I don’t plan on ever leaving as they have always provided for us when needed and they’ve always been kind and customer service oriented whenever we had a question.
On USAA homepage, there is the following slogan, “Since 1922, we have stood by our members. We’ve provided years of guidance and assistance — from helping establish financial independence, to raising a family, to retirement.” This is not …
I would check 0 stars if that were an option regarding auto claims department. My son was in a car accident with someone insured by USAA who was 100% at fault (on the police report). USAA will not help with getting his rental car, paying …
I waited in drive thru bank service line for an hour. To find out we couldn’t get paper wrk needed after we called and said we could retrieve this in drive up service. I understand due to pandemic the lines are long, but they should start accepting appointments like other banks.
This is absolutely the WORST insurance company I have ever dealt with. Unfortunately I have to deal with them because their insured hit my car and although they accepted full responsibility for the accident they keep trying to push costs off on me. AVOID AT ALL COSTS. I’m thinking of hiring a lawyer at this point.
USAA is a bank on the decline, coasting on a good reputation earned during past years. And indeed, they were once great. But in recent years they have not been able to handle their growth, and their customer service has become atrocious (at …
I have had to contact the CEOs office more than once.
Their towing provider, AGERO, wanted to charge me $6.75 a mile for over mileage. As a towing veteran that’s called you don’t pay me enough so I’m taking it out …
My HVAC system broke down during a monsoon in Tucson, AZ in July 2018. I filed a claim with USAA Casualty Insurance. I was told they couldn’t send a technician for five days. The temp in my house exceeded 120 degrees – I feared for my …
BBB Complaint Filed!!!
I am formally filing this complaint against USAA regarding my auto insurance claim. I am livid with how this claim has been handled and the outcome in my …
The ITM was a life saver! Forgot my debit card at home (3 hours away) and they were able to save my road trip. 1 reason why I’ve been a member over 20 years. USAA is the best bank I’ve ever had.
If you was involved in an accident with one of there policy holders they will treat you like it’s your fault that their party hit you and not their holders fault at all .. they will treat you like your not a priority when clearly you are …
Fantastic company. From banking, to insurance, to investing, I do it all through USAA. Never ever had a bad, lengthy, or even remotely sour experience with their support staff. Any low ratings stating as such are very clearly just cranky …
I am shocked at the complete lack of customer service by USAA. It is unthinkable how they have treated a long time customer about their own mistake. We will never use or recommend them again. They aren’t what they used to be.
I love USAA but lately they have been very disappointing. Car insurance is great, always had great prices and service. Recently their credit card/rewards department gave me some false information, and I lost about $100 of my rewards. …
Been a member for 30 years. Tried once again to get a reasonable, competitive auto loan with them. Not only did the guy keep us on the phone for an hour and a half (literally), and made us feel like he knew what he was talking about, but …
USAA is great at a lot of things. insurance, helping with military transition, loans. that being said, their rate of return for saving accounts is atrocious. …
Very Disappointed! Home Owners Policy continued to renew us and bill us even though we lost our home in fire even after they closed the claim. Complained to the top and USAA just says that’s their policy. Also document conversations they …
Never leave? Watch me! I have been a loyal, paying customer for over 20 years. We have had several bad storms in our neighborhood and ALL of my neighbors filed claims with their insurance companies (AllState, State Farm, Progressive, etc.) …
Just want to pass this on to any USAA members, There ads and messages are not 100% truthful. I switch from USAA Auto insurance to Geico and saved about 50%!!! Also I have a Home owners insurance Policy which they increased $300.00 this …
I have had nothing but bad service with USAA. My claims experience with auto was horrible. As of the date of this review I am still waiting for a claims supervior to call me for an accident that happened in January. Today I found out they …
Service. Loyalty. Honesty. Integrity. is USAA’s motto. It prides itself on being more than a bank, calling members “Family.” This might have been true at some point and time, but it isn’t any longer. USAA is just another bank looking for …
I was originally told about USAA in 2010 after I became an active duty USPHS Officer. I decided to join and make USAA my primary account for all of my banking. This has come to an abrupt end today as I was faced with terrible customer …
I’ve never had such a terrible experience with a bank. Due to USAA’s recent bad behavior, I am now going to withdraw every cent from my accounts there and take my business solely to one of my other banking institutions. I never thought in …
I have been a member for 20 years and something has happened. They are really terrible now. I am leaving soon.
I have spent hours on the phone trying to roll over an IRA. It has been 3 weeks now and I continue to get the run around. USAA tells me this is now handled by Victory Capital and I need to speak with them. Victory Capital tells me I still …
If I could get less than a star I would. USAA’s insured motorist hit me and was liable for 100% of the fault in the accident. I was treated as if it was my fault. I never once had a pleasant conversation with a single USAA agent. USAA …
I DO NOT recommend USAA insurance to ANYONE. I had full coverage in 2015 on a new vehicle I had purchased. The vehicle was stolen and recovered a week later. They have, to this day, said they believed I had something to do with the theft …
I just want USAA to know I will be writing to the credit companies and to the BBB. I have been lied to and placed on long holds with your third party call Center’s. I have all required documents to back up my issues. I haven’t had any of my …
I have been a USAA member for over 40 years, but USAA is not the customer oriented “one-stop” financial services company it used to be. USAA used to offer a full line of financial services: banking, credit card insurance, investments, …
They’re THE worst banking institution that has ever been created or formed in history!!! …
WORST COMPANY EVER!!!! My family has been with you guys for a combined 100+ years. I have made my payments on time and I missed ONE payment on time and you guys cancelled my policy ON CHRISTMAS DAY! When I went to re issue my policy, you …
I’ve been a USAA customer for many years now. This claim experience has been my worst. The claim adjuster contacted me only once during the entire time and I was unavailable therefore a message was left. All of the other times I’ve called …
Excellent bank. Reasonable prices and great customer service. Recently had fraudulent activity on a credit card and had the card cancelled and issued a new one. No hassles. The online banking website and mobile application are great! I …
We got something notarized here. It was pretty fast and efficient. The woman who did it had tattoos on her hands. My wife and I were surprised USAA had gotten so progressive. We were happy to see it. If people didn’t have the freedom to …
I have had the hardest time with USAA, from not walking me through the proper steps of a no fault accident, to holding money that was cleared from one Bank held extra day so that I would be charged overdrafts. It great to have the freedom …
USAA insurance has proven to be an extremely disorganized and unprofessional company to work with.
I was involved in a car accident and USAA deemed my car a total loss. …
Great facility and clean bathrooms. Staff want to help, but also they don’t if that is possible. I’ve been referred to websites and phone calls to bank. Why can’t they handle it in house face to face? Parking was not fun. But it’s a bank …
(20+ years members and retired military) We paid off our last auto loan and will be transferring the last of a checking account out. We have held these accounts open in the hope USAA would reconsider their grave error. But then all this has …
We have been to this company for more than 5 years. Today, I made a phone to request a quote for new vehicle I bought. So disappointed, after put on hold and recorded vmsgs. Finally, a rude woman representatives talk to me. I stated, …
I hope I never get in a accident again. Definitely if the other driver has this insurance. They ended up totalling my car out not paying what it was worth. Sarah was very rude and even upset her own policy holder.
I have been a proud banking and insurance customer of USAA’s for 18+ years(?) since I was a child. I recently also took out an auto loan and used their car buying feature and was happy with the rate and process. However, the car was …
This was such a great company, but no longer. I have made five calls, spent over three hours and been waiting three weeks for a return call – but despite all the assurances, no follow up ever comes. I’m switching insurance and encourage everyone to do likewise.
I have been using USAA for all my banking and insurance needs for a very long time. Generally they are awesome! But recently had some transactions that had difficulty being processed. So I called them several times confirm that it was ok, …
I am extremely disappointed in the customer service and help that I have received from USAA. I was in an automobile accident 3 weeks ago and it has been a nightmare dealing with them ever since. There has been a lack of communication, rude …
My parents have been with usaa for 60 yrs. I have been a customer for 30. Over $100k in business from my family, easily. I recently filed a homeowners claim (first time ever) for wood rot in my house in early January. Plumbing was near the …
USAA’s insured person was at fault. I have submitted evidence over 3 days now but haven’t heard any feedback from USAA(Video, photos). They are good at delay tactics. 30 days for investigation? Seriously, after all evidence were …
I absolutely love using USAA. They are a great company. My first auto loan was through them and I have insurance for renters and auto through them. I have never received bad service ever. If you’re able to be a part of the USAA family I highly recommend it!
I have money missing from my account and so many adjustments made and things showing up on my account that were not supposed to be there. Spoke to a representative on the phone who has the worst customer service I have ever spoken with. I …
My husband and I are completely done with USAA. One I can’t deal with a bank that doesn’t have offices to go to to deposit a check. We got our student loan refund check and clearly instead of doing there job and validation of the check the …
TAKE YOUR BUSINESS ANYWHERE BUT HERE!!! I have had an account with USAA for over 30 years. I noticed about 7 years ago that their insurance (especially homeowners insurance) was sometimes triple what other large insurance carriers was. …
When the going got tough, USAA got going. Once USAA was truly great. Now it threw us and other members under the bus when it really mattered. Disgraceful…especially when USAA just spent millions on an advertising campaign touting its …
I have been with USAA for 17 years… I live in KERRVILE TEXAS and have a local bank here and it’s horrible. I only use it to transfer money to USAA. I use USAA as my main bank for all my banking needs. Their Customer Service is …
USAA member for 18 years. I have slowly stopped using their services over the years. Customer support has failed time and time again. Today was just another example of their incompetence. I am currently selling my house and moving to a …
I have being a customer for over 10+ years, never have I had a problem with USAA, until you decided to get an unreliable witness, that change their statement stating they weren’t there for the crash, then faulting me for a crash that wasn’t …
I’ve been a member of USAA for 20 years. I’m not sure what’s going on, but their service has gone WAY down in the last couple of years. I dropped all of my insurance and am considering moving all together. They are just not what they used to be. I’ve found better service and better pricing with other organizations.
Takes a while to get oriented to find the bank at this large corporate campus. The bank was beautiful; large open spaces, fountains and multiple balconies make the interior impressive. My son and I were there at noon and waited in line for …
Banked with them 12 years and was scammed, I contacted them countless times to help and even talked to the fraud department.. they never even investigated or helped AT ALL. …
USAA is extremely hit or miss. When they are on it they are amazing. When they are not it gets bad fast. I feel it speaks more to a company when times are tough then when its easy. Their rates continue to be less competitive, and you can …
Best customer service of any industry, hands down. We recently shopped around for new insurance needs and found several more affordable options. However, the customer service at USAA kept us loyal. Since they have limited physical locations, computer access is essential. They reimburse you for all ATM fees as well.
As a USAA member for over 50 years, I regret to say that the quality of their service has drastically declined. It is very difficult with their automated phone system to get through to the person with whom you wish to speak. I have NEVER …
I have been with USAA for 6-8 years. I have never had an issue until now. Five days ago USAA decided to freeze my account because they wouldn’t accept my wife’s valid ID. Before they froze the account we decided to remove my wife from the …
Usaa is a fraud!!! They treat veterans like nothing. I had an issue back in 2017 and they wrongfully did me wrong until this day with improper policy documentation, and had me pay the policy for a totaled vehicle that I no longer have. It …
I have been a member for over 30 years. Nobody in my family has been at fault in any collision. They have been great at collecting premiums from me, but when my daughter at college had her car hit in the parking log (she wasn’t even in …
This is how USAA is treating their FRONTLINE NURSES working amid this worldwide pandemic directly with COVID patients. …
Absolute garbage customer service. Had to do an account recovery and they did nothing but bounce me around from one dept. to another, total nightmare situation. I will never bank here again.
Absolutely awful service. We have a claim open since February and I can’t get ahold of anyone to give me an answer on our claim. Our adjuster has not replied in weeks and her supervisor doesn’t seem to think returning our calls is important …
First off i just want to say i have been a member with USAA for 10 years. i sold a car over a year ago and cancelled the insurance the same day. I told them to give me a non drivers policy. they didn’t do it and left the insurance on …
Secretly charged me fees for months because their billing system is messed up.
I had been a customer for years so I set up autopay from a debit card. BIG …
If you ever have an issue and have had the pleasure 🙏 of speaking with Shawna..and Arlette these two CSR’S went above and beyond their normal call of duty to assist..I was in the Telecomm industry for many years and also A QA supervisor and …
My banking experience at the USAA branch was really good. I also walked away learning how to do something new with my debit card which the teller explained very carefully. The service there is outstanding. I wish I could remember the …
I shopped around for auto insurance and USAA had the best rates. However, when I called to give the go ahead they raised my rate by 25% with no explanation. I asked to speak to a manager, and was put on hold for a very long time. …
USAA lowered my credit limit due to inactivity. My credit score went up and I had paid off all of my debts. During Covid-19 our family was trying not to use our credit cards. After calling customer service I was told a notice was …
Got out of the military and started using a bank back home since it was more convenient. Extremely rude when I went to close my accounts. I know they don’t wanna lose people but no need to make me wait forever on the phone. Plus I’ve never …
I can only speak to my personal situation. I had USAA auto insurance my vehicle. The vehicle at one point was no longer operable. Normally, with insurance cpompanies, if you do not continue to pay your monthly premium, they cancel your …
My husband and I are currently going through USAA for a home loan. We chose conventional so we would not have to do any inspections since we are buying the property as is. FOUR days before closing our loan officer tells us we need to have …
A word to the wise USAA customers: do not die. My father-in-law retired as a Captain in the USMC after 30 years of service. Sadly, he died earlier this year… and we discovered just how many products he had at USAA. While they may have …
They do not value their existing long time customers. USAA will get you to sign up for their auto insurance and then continue to raise your rates every year. I made several calls and gave them several opportunities to save my business but …
LOST MY CAR!!!!
USAA towed my car after I hit a pothole, it wouldn’t run and I asked to have it …
I would like to start by saying just how completely disappointed I am in the way my claims process has gone with USAA. It feels as though they set out to deny my claim right from the beginning. After their initial inspection USAA decided …
I’m not a policyholder. I’m the injured party. This company is the reason all injured victims should get a lawyer.
**Deserves 0 Stars** Offers great financial services, but has some of the worst levels of employee incompetency I’ve ever witnessed from a financial institution. …
I have been with USAA for 17 years… I live in California and have a local bank here and it’s horrible. I only use it to transfer money to USAA. I use USAA as my main bank for all my banking needs. Their Customer Service is fantastic …
Let’s face it folks. USAA is losing it’s medallion status. This is a great company that is losing touch with it’s core customer base. I was dropped from USAA after 31 years of giving them money. 31 years! Imagine that. In the hunt to …
For an online bank it doesn’t make sense that you can accomplish almost nothing online without calling their overwhelmed customer service. …
A very hesitant two stars. They got the extra star because I had one claim years ago and was handled very efficiently and to my satisfaction. …
USAA, is the best bank ever! Courteous, helpful even on the phone with customer service!
Phone wait time is within minutes, if not answered immediately. Clerks are …
If I could leave less than one star, I would. Do not bank with usaa, in fact, don’t do any business with them! Their days of caring about members are long gone. They’ll bleed you dry, they have rude customer service that will abruptly end …
We’ve been USAA customers for over 17 years. Never filed a claim for personal property until last year. I lost my wedding ring during our move. My husband bought me this upgrade almost 10 years ago. Because it was during our move I wanted …
Banked here over 15 years, if you’re looking for a bank this is not the place. If you’re new military don’t buy into the help. Every other bank out there offere better rates, services but more importantly customer service. USAA website and customer service are disasters.
What has happened to USAA. Simple phone calls have a 35+ min wait. The drive through tellers take HOURS. …
I have been a member since I think 2009. I had nothing but positive experiences with USAA until Covid hit. Now they are not approving any type of personal loans and now they are no longer offering conventional morgages. Is the company …
Wow!!!!! We suffered major damage during the February Texas freeze!!!! Throughout the entire process USAA was there for us! Gave me input regarding costs and support in dealing with contractor. Some of my neighbors had damage and didn’t …
After canceling all my services 1.5 years ago USAA still finds ways to make my life a living HELL!!! …
USAA does not care about the service member. Do not be fooled by the commercials and the advertisements. USAA closed my Joint account with out notice, thousands of dollars mailed regular mail. Called to get a reason for closure, and they …
USAA is NOT the same bank I signed with over 10 years ago. Two insurance issues were never solved for me… It was easier for them to wash their hands than to take care of me. Furthermore, an account that had nothing to do with me gets …
USAA Valuing “Military Values” All Hype No Substance
Claims they follow military values but at the first sign of trouble they cut and …
If I could have rated them a zero star, I would have. A member of USAA for more than 25 years and today I am closing every account i have with them. They have lost their ability to connect, personally, with any members. They are incapable …
I truly love banking here. I call up and ask tons of questions. They are always patient and accommodating. I love that there is a certain level of ethics here that I have yet to find in a regular banking institution. I like that USAA had a …
We love USAA for insurance and car loans but out mortgage service was AWFUL.
We have been left very frustrated and disappointed with the home buying process. …
I tried to add on to my claim, I was told I was covered but needed to submit an estimate. I asked if USAA would send an adjuster and was told I would have to get my own estimates. A month later, after the contractor submitted an estimate, I …
Member over 11 years, claims inspections sub-contracted out, personal property Claim person assigned is never in the office and never returns calls. Four months trying to resolve a roof claim is UNSAT. Been calling ever 2-4 weeks for four …
Being a Veteran and having family with USAA, I joined based upon recommendation and trust. The initial enrollment and refinance of my home went fine until calling for help with a Homeowners claim. I could not get a straight answer about …
I have been with USAA for over 10 years with everything from banking to car and home insurance. Every year I cash out my change to use for vacations. Last year because of covid lockdowns the lobby was closed and I understood that. …
USAA is not the company they once were. I have been with USAA for over 21 years and my father has had them for more than 40, I believe nearly 50 years. Their customer service and care has drastically diminished over the years. I had an …
This company is a shell of what it was 10 years ago. The service is awful and none of the representatives know what they’re talking about half the time. I’ve been a lifetime member with USAA and lately the quality of the banking and …
After 18 years with this bank, they would not reverse a dispute even after I submitted more than enough information. They basically accused me of a lie for 60 dollars! Every supervisor had an excuse. It is ridiculous. Now some other bank will get my business along with 5 other family members.
This company is worse than trying to deal with the DMV. Every time I try to make a change I spend days upon days on the phone and sending emails just to make a simple change and then when they talk to you they don’t give you all the …
I recently had a fantastic experience with USAA. We had a large deposit that we were in dire need of accessing. Under normal conditions this deposit would have been held for about a week before we could access it. I spoke the wonderful …
I’ve been with USAA since 2012. Thats 9yrs going on 10 soon. I have never really had a problem at all with this bank. I use it for my Auto, Renters, Valuables, and Vision insurance. My problem with USAA now is trying to qualify for a …
Navy Federal is way better. I have been banking with USAA for over 10 years and I have never been able to make the switch and make them my main bank. Primarily because of their services or lack thereof. I tried really hard to make the …
I contacted USAA regarding a dispute on a purchase I never made. They did not honor the dispute despite my not having made the purchase. They put the burden of proof on me and implied it was my fault for not keeping a receipt for a purchase …
The worst customer service I’ve ever experienced with a bank.
The last two years have been miserable.
I called today, after waiting for over 30 minutes, they stated they would …
I have been with USAA for 20+ years and held auto/home insurance, a mortgage, checking, savings, and a credit card during that time. I have been provided alternative lower cost options , but stayed with them because I’m loyal. This past …
I have been using USAA since 2005 (I think earlier too). I used to be incredibly impressed with the entire system, even bought a first home through their mortgage team. The past 3 years have been absolutely horrible. Their mortgage team for …
I requested an auto and homeowner’s insurance quote. I was told I have to open a credit card. I’m disappointed with USAA customer service, they are deceptive and racist. I plan on cancelling my insurance ASAP.
This review has nothing to do with the insurance or regular banking services. This is only to with the mortgage entity. To find out if you should use them for your next home loan answer the below questions. …
It’s disappointing I have to write this review. I have been with USAA for 20 years. They have great marketing for service members, and it is great…as long as you have no claims. In the past two years, I’ve had four homeowner’s claims. Two …
Service has declined noticeably in the last couple of years. Some of it can be attributed to CoVId causing staffing issues and delays, but selling off services and eliminating partnerships has made this a different organization than the …
OUTSTANDING Customer service rep:
I received a fraudulent phone call today pretending to be usaa-caller ID ACTUALLY SHOWED USAA. After responding to few questions, I became suspicious, told him …
I use to completely love Usaa! Now I’m having to worst experience with them. I had a check that I never cashed, I found two checks and out the check I thought to be the one I didn’t cash… it turned out to be the wrong check. So no problem I …
I have been with USAA for almost 20 years. The first 15 years were great! But these last 5 years USAA has really dropped the ball. The first issue was when I couldn’t do bank to bank transfers, this was about 3 years ago. It took them about …
The worst insurance company ever, terrible insurance company, do not do business with them
Absolutely dishonest insurance company. A parking lot bumper bender collision with absolutely clear liability confirmed by the police report, videos and photos turns into multi week shouting match. The company will do anything and everything possible to deny liability even when it’s in plain site. FRAUDSTERS!
The absolute worst company in the entirety of America. They lie, they steal, they hate veterans. We are a population that USAA employees look down upon and steal from. This is not an object statement, it is a fact. They literally stole so …
USAA touts itself as an insurance company for families of Military and Veterans. They are not. First, they could not even do their job and submit the right forms to my state when I had an accident causing my license to be suspended. A form …
Repeatedly called for roadside assistance, repeatedly gave SSN, policy, answers to security questions, uploaded digital copy of drivers license, STILL won’t let me pay my bill online, customer service cannot access page??? What year is this????
The customer service at USAA isn’t what It used to be but you can still demand respect but calling and speaking to a supervisor.
We have USAA. My son was in an accident – T-boned by another USAA driver. No one was hurt. The other driver was at fault – he admitted it was his error and the accident report confirmed. …
Filed a claim on a check that was stolen from the mail and cashed. It was originally for $50 but was altered and cashed for $5,000. Filed a claim with USAA but since it was past 60 days, they refused to help. I even wrote a letter to the …
What a scummy bank, been member for decades they used to take care of customers but now they do anything they can to rob customers of their hard earned money. No morals whatsoever.
It really bites when something as simple as trying to get a cashiers check really puts a bad taste in your mouth for a Bank that you have been with for nearly 20 years. I not had to call on USAA for anything in maybe 15 years or more. I …
Don’t think because you are a veteran these people are going to treat you good. They won’t. This is by far the worst bank I have ever used. I have been with them since 1992 and they could care less. Something has changed in the last coupke of years. Run away from these Banksters or you will regret it.
Applied for an auto loan pre approval, granted well beyond what I needed. 10 year member, 800+ credit score. Go to purchase vehicle and the dealer said not to expect delivery today because usaa takes forever to wire. Decide to speak with …
I was having issues with getting payments from my checking account to a couple of non-USAA accounts. Very frustrated with the automated online help (I don’t think like a computer) & the limitations of automated phone assistance, so after …
26-year customer writing. I used to love USAA. I would rave about them to anyone who asked about my USAA debit card. Howerver, everything about the customer experience with USAA has gone down-hill over the past 18 months or so. A quick …
After somany years with USAA my experience with them in pass 3 years has been horrible. Today I was told two of my several accounts that in are two checking account I never had any issues with are being closed by them due to one, that my …
Worthless insurance company! Only thing they are good at is taking your money. They have body shops which don’t use OEM parts to save money and they “repair” parts instead of replacing them, even when they are parts which can’t ever be …
Don’t bank with USAA , i had a joint account with an abusive ex I even got a protective order against him .He went to jail. Anyways I guess he was using the joint account and reported that he didn’t make a purchase so they refunded the …
I have zero faith or trust in USAA taking care of me as a customer. I was in an auto accident that was caused by the other party’s drive shaft coming off on the highway in front of me. I took pictures of the party’s truck along with a …
Terrible company. When you have an account and call their line the people who answer are useless. They promise management call backs that never happen (5+ times now) wrote corporate an email which their on phone reps claimed would get a …
I would never do business with USAA. If you do you better use the shop they tell you to use or it will probably cost you out of your pocket. Their communication is poor and if you have a dispute you better have an attorney because all you …
Your phone system is obnoxiously time consuming
This is literally to the point where it’s a dealbreaker. The customer service experience is the only thing you’re selling my God would someone get their head out of their rear end
So I have had USAA insurance for 36 years and had a credit card with them for around 30 years. I have only great things to say about them. I saw other reviews that were not so good and I have not had that experience whatsoever. I have …
Don’t waste your time with this bank. They say one thing on the website but never keep up to their words. Their website said as low as 5.25% for RV loan, and was offered almost 7% with 797 score, never late payment, paid off car. Apparently …
I have had two fraud claims with USAA. One was while I was on deployment, and I got locked out of my account trying to log in. Because of this, USAA refused to let me make a payment. I called them at least thirty times during this time. …
Claim adjuster never called in 3 weeks. Denied claim without even doing a physical inspection. I am a 50 year member and have never had a problem with any claim. Their Atlanta adjusters are the worse I’ve ever encountered in 50 years.
My family has used USAA for decades. They’ve always been amazing on the phone and I use them for quite a few products ranging from auto insurance, to home insurance, to banking. I’ve never had any issue. I saw one woman complaining that …
I have been a customer for decades. I have experienced a steady decline in their ability to be price competitive and provide a great customer experience. My recent experiences have been that they are now a mediocre company and have been …
Received a letter from them about an account I did not open. Almost impossible to find a person to talk to unless you want to open an account or have an account. Took an hour to find someone. Told me that it was fraudulently opened and promised to close it. Took months to get it fixed.
I have been with usaa for 15 years now. Typically they have the best customer service there is. UNTIL recently. They messed up my auto claim for a total loss that i was not at fault for, and it cost me the car I put a deposit down on as …
Wife cleaned me out and left me. They helped me lock down. Then I had a crash. Then USAA acted like they didn’t know me. Couldn’t even communicate with my lawyer and lied to my chiropractor. Need a personal loan for expenses related to the …
USAA is using a stupid debt collector to collect our mortgage payments. When I call, I get greeted by “This is an attempt to collect a debt and your call is being recorded,” had I known this prior to using USAA for my VA mortgage loan, I …
Just wanted an auto insurance quote. Had to create an account. Quote was much higher than my existing insurance. Now I’m getting calls almost daily. Turns out there’s no way to remove my account (outside CA). We need federal laws that …
USAA restricted my online account access because I wouldn’t tell them my “Networth” and my annual income. They didn’t freeze my accounts, just restricted me from logging in to view my banking. WHY? cause over the last 7 year’s I’ve …
THE WORST auto insurance. I got into a small car accident in a parking lot last year, and Usaa gave me primary fault, even though the other lady’s insurance agreed to 50/50. I thought my insurance was supposed to defend me. I called …
Selling our home. Buyers are veterans. Had an incompetent appraiser from USAA come and under value our home by nearly $80k. There was gross negligence in his report. We appealed it to the VA, with rock solid evidence. Our appeal was denied. They should be held accountable.
Our experience with USAA Bank after the death of my father has been unreal. My sister had a fiduciary account with the veterans administration for the benefit of my dad. Upon my dad’s death they froze her out of the account which she was …
I’ve been a customer since 2013 and since September last year, USAA has held my funds constantly for no good reason. My funds get held for a whole week causing late fees where I need to make payments to such as rent and car payment. It’s a …
I’ve been a member from E1 through E5 and now 15 years in the private sector. Listen to me when I say this, your customer service get worse every single year. Your saving grace is that I rarely have to deal with a human. I’m specifically …
I have experienced the worst customer service from:
– Insurance department – which has taken over 2 years to pay a claim for an accident where I was not at fault in which I became permanently disabled. …
I have been with USAA since I was a brand new second lieutenant and 1986. I have been with USAA these 36 years. I have bragged about the USAA insurance company and how well I was treated on many different occasions. Hurricanes hail storms …
From great to awful: a 23 year customer reviews USAA.
I used to have all our financial assets and insurance with USAA. I’ve …
I have been with USAA for over 20 years now and for the past two years o have noticed a downward spiral in service. Every time I call about my auto insurance, I either get someone who says they aren’t licensed and not qualified to talk to …
What good is it to have a major bank and they never provide enough ATM’S! There are 2 ATM that’s off Pat Booker that’s always down and at the same time. They shut down the branch across from the forum. It’s annoying to have ride and search for a WORKING ATM! I believe it’s time to consider a change.
Deserves 0 stars. This used to be the best company for your insurance needs, but as of late they have given HORRIBLE customer service and did not honor their commitment to protect my property that I paid insurance on for the past 13 years. They are no longer the company to do business with.
Roadside Assistance is FUBAR. System supposedly assigned a tow truck service. They never showed up after allegedly being scheduled. Further investigation reveals there is no such towing service in my area. Tried to report this problem but …
I requested roadside service and to input the claim everything was through text and even if you could get a rep on the phone they are not personable and read from a script. Usaa dispatched tow companies that repeatedly said they could not …
I can tell you the customer service with USAA has gone to the trash bin since being caught doing some shady business practice with it’s members. Every time I call USAA, I get the run-around. There are other places to take your business. I would say, “STAY AWAY”. There are reasons why USAA has been fined. You have been warned.
THIS IS THEFT!! I Filed a claim due to severe hail damage. They sent someone out to assess the damage. Within a few days, they sent me a settlement offer. I accepted it. Got a call about picking up my damaged vehicle, and had to …
Always 7+ days for deposits to be available. Don’t expect same day wire transfers even. I can’t count the occasions they’ve kept money out of my account and received nsf fees for it. Decent organization years ago, now borderline criminal.
The USAA Message being put out by USAA President Mr. Peacock is kinda hypocritical on the part of USAA. My Son was killed on 18 Mar 2022 and USAA cancelled my account shortly thereafter. I was a Member of USAA for 37 Years and if I …
I have been a USAA member for over 7 years. My father added me when I was in high school and I’ve used this account for all my jobs. …
Customer Service reps I spoke to were great. It is the USAA Ins Claim rep assigned that has poor communication with her customers even if I am not the USAA member your at fault policy holder is why I am in this never ending claim. The car …
We do not bank at USAA but we received a debit card in the mail with my husbands name on it. Clearly someone fraudulently opened an account in my husbands name. We immediately called USAA customer service and spoke to a representative who …
One year later, continued decline. Sad and disappointing. Why and what happened. Their investments spin off was poorly managed. …
Been with the bank for over 15 years. It was a stellar bank in the beginning. I have even got accounts for my wife, and kids. But there has been a sharp decline in being able to appropriate funds. Regardless of how many transactions you …
This USED to be a great insurance company. They have declined dramatically. They could care less about getting the job done and helping the customer. How can you advertise serving military and veterans with your disgusting performance? …
This insurance company does not make you whole after their clients hit your vehicle. I have an electric vehicle that I charge for free and am now stuck driving a gas-powered rental for two weeks. USAA does not offer compensation for this …
I have been with USAA for over 20 years I was always impressed with your stellar performance customer service. However over the last few months have observed a steep decline. …
USSA’s roadside service is terrible, I have never received service this bad from USAA ever. My son, wife and I have been waiting for a tow for over 6 hours.
Time to pop smoke and leave. I was going to complain. But you can read the last year or so of complaints. Same here on most. Will be changing insurance and bank on Monday. Just a stellar downhill spiral. Kinda like a plane with it’s wings ripped off.
Service has DRAMATICALLY been reduced at USAA. If you call, prepare to be transferred at least 3 times and spend AT LEAST an hour on the phone. In addition, even if they have a recording of their employee providing you wrong information, …
I could not find a way to contact anyone directly but an employee of yours named Pauline Mendes is by far one of the rudest and quite frankly nastiest people I’ve encountered in public. I went to pay a bill this morning at my city office …
Board doesn’t care about us. Employees are great but they work for a corporation that is still in love with its former self. Look in the mirror, you are getting old and gliding on your former rep will bring you to a stop very soon.
Horrible customer service!!! So disappointed I will be going back to state farm or All-State. I cant believe how they treat people! Not reliable ! do not get this insurance. We pay good money and get treated like we have the lowest quality …
I am in the process of moving all my accounts out of USAA. I have been a member for over 20 years and the Customer Service has become deplorable. Online access to my accounts was arbitrarily restricted.
Apartment insurance can be canceled without notice leaving renters with vulnerability. Never got a single loan after the military and fully retired. Usaa is non understanding during surgery or military life changes.
Wow, reading these reviews validates what I came here to look at: USAA is no longer what it used to be. …
USAA is not a friendly company. They do not know who to send calls to. I have been on the phone for two hours going around in circles as to who can help me. I even had Roy to hang up on me. I will be writing a letter of complaint to the Corporate office. This will not go un noticed.
Called first and the lady said they should take coins in the lobby but she wasn’t sure.
So I arrived and they don’t take coins here because “they’re not a commercial …
From insurance to banking this company has not exhibited the best practices. When you look for clarification their policies either are not uploaded for you to view or you are stuck speaking with someone who can only recite verbatim a line of text. There is a clear reason USAA is no accredited by BBB.
Car insurance, they don’t care. Dragging feet on auto insurance claims is no way to be in business as an insurance provider. Thankfully the car in question is secondary vehicle…. I can only imagine the upset someone would have if their only …
Update: Takes 10 days to deposit a navy fed issued check! Cost us over 2k$ waiting on them to deposit the check! How much unpaid interest did they accrue on our check? Where is my interest? They have no respect for you or your money. …
Was looking for cheaper car insurance and received a quote from an agent and a different quote from different agent for the same policy after I tried to get in touch with Tiffany the the first agent I talked with. After leaving several …
15 years of banking with USAA. Final horrible experience. 1st one was buying a house with them, second was vehicle loan, final was an accident. In 15 years of insurance payments, I gave USAA $25k. My wife had an accident and they want …
USAA is a horrible company dedicated to ripping off members of the U.S. military. I’ve been a member for 11 years and the service gets worse and worse every day. The Board of Directors should remove Wayne Peacock as CEO for destroying this institution and turning it into something evil.
I’ll get straight to the point USAA is racist. While not every single person that works at USAA is a racist the vast majority are in my experience. …
USAA is not what it once was. Ten years ago it took one phone call and USAA took care of everything. After 19 years with USAA it’s sad to say I no longer recommend them as an insurance provider. …
I just got into a collision yesterday, and let me tell you, my USAA claims agent was a God-send. None of the emergency response team were trying to help me, my service dog, and emotional support animal. Especially when you are so …
This bank was great for my family for 11 years. They have turned into a terrible place to do banking. Bad auto valuations, bad interest rates, and really bad customer service. I will be taking my banking and insurance needs elsewhere very soon.
I’m a retired service member and a law enforcement officer, I’ve been a member of USAA for years. I purchased my vehicle in 2020 and left the dealership with full coverage, had an accident in April of 2022 and filed an accident report and …
USAA Terrible and if mean the worst company I have dealt with. I was attempting to get auto insurance under my father who was a veteran. I was assured the process would be easy and fast. Well that was NOT the case. This crazy company …
USAA has turned into the bane of my existence. I have tried to get my issue resolved for several weeks now. They took almost $1,500 out of my wife’s account and I have talked to countless people to get it resolved but so far they still have the money. They’re not the bank and insurance company they used to be.
The best way to get USAA to honor their policy is to lie to them. Since I was honest, they denied my claim: we could not find a necklace for several years after moving, thinking it was still in an unpacked box, so we didn’t contact USAA. …
USAA is still mostly a reputable insurance company but I would avoid their bank. With people like Russell MacKaron at the bank, their service has gone down hill. USAA continues to outsource a lot of its services e.g., USAA divested …
A true insurance company, never wanting to help those injured but always trying yo keep as much money for themselves. USAA insurance holder hit my car and to describe the process of getting my car towed and getting a check from USAA as …
As an a contractor, I was a lesser employee of USAA. I felt that USSA did not provide me the resources to efficiently help members with their products. I had to descalate calls on every call through covid. It is an unhealthy work …
Recently removed options to use auto bill pay for quarterly, semiannual, and annual bills. Might be time to look for a new bank that increases accessibility to my accounts, rather than taking them away with no explanation as to why the …
USAA ruined my credit score, my finances, and part of my life. I was hit with a load of fraudulent charges, and then a bunch of NSF fees – all while I was hospitalized with no access to internet or money (which I could prove.) They then …
ABSOLUTELY AWFUL. I highly rec’d no one use this insurance company for auto or home policy. I have been with USAA for decades, always pay on time (home & auto) they increase my rates for no reason at all and customer service gives you the …
I’ve been a member for almost 50 years and my dad 70. Late last month the old man was victim of a scam after which USAA decided to cut him off. They froze his bank account and told him his account would be closed in 60 days at which time …
I am a 65 year old 100% disabled Vietnam-Era Vet. My family and I have been members of USAA for decades.
The customer service at USAA has become obscenely dismal. Their phone customer …
Prior to transferring my money to my USAA accounts the system told me the funds would be on hold until August 5 2022. (Later I found out, my money was on hold because my account balances are not high enough). Basically, USAA keeps money on …
I have banked with USAA. For about 14 years and loved them. But over the past 2 years they have gone down hill. Not just hiring good customer service. They aurge when I simply wanted to see a supervisor since the representative doesn’t know how to do their jobs . Hand down this is the worst bank for us veterans .
Not good! Have been a member of USAA for years & now treated like a common criminal! It’s very disruptive when trying to obtain the simplest of information pertaining to my account! Hate the distrust of the loyal customer! Please try to …
Five years I been with USAA. Today October 11, 2022, this company left me high and dry to drive my disabled car home since I can not get it fixed. Only one car rental company they deal with instead of have more than just Enterprise. Why am I paying $220 a month for horrible service?
There was a system error that compromised my ability to make mobile deposits, and Desiree, the IT team, and the Account Resolution Team did a phenomenal job with investigating the issue and with helping me resolve this issue in a timely and …
I have been a USAA member for over 23 years. Recently, I was refinancing my home, through the process I shopped around for the best rates as you should, to ensure you get the best offer. Unfortunately USAA did not offer the best rate, …
You don’t earn a 3 star rating after 1,123 reviews because you’re a fantastic company and treating your customers well. I was with USAA for almost a decade and it was just a tumultuous relationship and looking back I don’t know why I stayed …
USAA has become one of the WORST banking and insurance organizations. As a 28 year member, they were unwilling work with me on backdating a policy, when those things are very easy to accommodate. They made the dealership I had my car at, do …
Update: On June 9, 2022 the claims adjuster said a manager would call me. As of June 29, 2022 no one has called or emailed me. …
For a bank dedicated to helping military… this bank is a let down. They try to screw you every corner you turn. What frustrates me more than anything lately. Is the fees if something gets rejected most banks let you have until the end of …
Horrible customer service. Some of the worst I’ve ever experienced.
I don’t know what happened. I’ve been a customer since I joined the Military in …
Another USAA customer backed into my Corvette Z06. I shipped the car to County Corvettes which is where I wanted it repaired. The estimate was $3500. USAA authorized $2500 and refused any negotiation with management of County Corvette. …