Founded in 1926, Lathrup Village-based Michigan First Credit Union delivers world-class service to hundreds of thousands of members in branches throughout Michigan. A supporter of financial education, the Credit Union offers expanded financial services for every life stage through its Michigan First Mortgage and Michigan First Insurance Agency as well as its 365 Live Call Center.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 6PM |
27000 Evergreen Rd, Southfield, MI 48076
Great place and service
The Best!!!!!
Nice people here
Very professional
Love love love them!!!!
My favorite bank
Excellent staff and atmosphere
Unhelpful
Great credit union
Horrible Loan Officers
Terrible experience
This place is a joke. Avoid it at all costs.
The Best C. U. of all times
Totally unsatisfied!
Friendly. Well run. Good services.
My whole family banks with Michigan first
The staff is ALWAYS very friendly and professional.
The best thing that ever happened to me!
Complete rip-off, DO NOT BANK WITH THEM
Service sucks…… period .
I will be closing my accounts
They don’t really pay attention at all.
Best financial experience I’ve ever had
Love it…they just need more locations.
The staff is very friendly, courteous, and Professional.
How do i make my car loan paymets
Great staff
Bad experience I don’t like the tellers.
Wish there was a zero star option.
I wish i could give zero stars the call center is completely unacceptable.
Horrible customer service, a million & one fees, constantly freezing deposits!
Great branch, one stop shop, good customer service
My credit union of choice, clean inside, slow outside during lunch hours and Fridays
Very helpful employees. Spotless and the cashiers are quick and courteous
Can you really beat 24/7 live help and amazing social media care?
Never had a problem here. Mostly had good customer service.
The best credit union in Michigan Thank you for every thing
Dedicated folks who are always available. 24/7 access through the phone, chat, or socials.
Have used this credit union since I was a baby! Love my credit union <3
I love Michigan First. They are so courteous and professional and helps me with all of my needs
Hard to contact my branch directly. Wait time is horrible. Staff can never give you a direct answer. Always requesting to call you back.
I absolutely love this credit union! I’ll never go back to a bank again.
All customers don’t get the same service! Any grievance your not able to speak to anyone.
I talked to a lady named faith and she was truly a blessing and just a wonderful and caring person
Great place to bank. Great approval rates with loans.
Went to make a deposit through the drive thru…it was smooth, quick and painless…I would definitely recommend this to others
They charge a fee for everything, I called to stop a payment. I didn’t authorize,and the fee was 31.00.i’am closing my account.
They hold your own money from you for a week and take weeks to dispute a fraud charge! Im fed up
Come to Rightway if you need a vehicle and ask for Martina Johnson. They have great serivice would highly recommend!
Great credit union! Plus they have 4 atm machines outside!
Please don’t Bank whit Michigan First Credit Union your money is Not Secure I have fraudulently in my account almost $5500 they don’t want return my money or protect it my debit card on the first place
Please Change Bank
I am happy with the services provided. They have always been courteous with me.
Worst bank I’ve ever tried to process a loan through – beyond extremely long wait times on everything – very unprofessional and very inexperienced loan officers – total waste of my time – steer clear of this bank!!!
Very nice customer service.
I am trying to reach a representative about Dinsurance. policy. I have been transferred and disconnected 3 times in the last 5 minutes. Make that 4 times.
You can’t call specific branches. Their automated system is vague, unhelpful, and often times you’ll wait on hold for a while before the system ultimately hanging up on you.
👍 …
I walked into the location and was not here 10 mins before I walked right out. I was disgusted at the way that they treated their customers that were ahead of me, they were really rude and unprofessional to the point where I didn’t even stay to see how I would be treated.. if you’re going to this location good luck!
The absolute worst experience in My life !!!! Horrible customer service!!! Go anywhere but here unless you like to be disrespected and missing deposits.
Higher auto loan rates than First Franklin plus no option to pay online using any method other than check? Hello online means other than check, get with the times MFCU
I think it’s very unprofessional to tell a car dealership that a persons credit is a mess was very unprofessional and rude at this time as you know people are having trouble with Covid and people do make mistakes with their credit things …
This credit union picks on you because….why, I do not know….every month….they make you pay for overdraft charges, even when you have money in there…that is so frequently done with me….then you have to argue with them to return it and they never admit that the system is wrong….even if it shows on your statement…..
On 4/7 I was informed of fraud on my debit card I went into the office & was issued only a new debit card…The exact same thing happened on 4/20….I went back into the office & issued a new debit card I asked the clerk why not change my entire account & card to stop this..they said it will be a $50 fee….WHAT TYPE OF SERVICE IS THIS
I been with Michigan First credit union for the longest and every time I have a problem it get handled that day my customer service representative John Paul is the best and he will go to the extreme to make sure you leave happy so when you go there and for JP he is very prompt and going to try his best to make it happen for you
Customer service is horrible. It’s always a hassle to handle business at Southfield evergreen location. Nothing is simply with Michigan First and the customer is always inconvenienced even when their at fault.
I’m a college student. Went to this location for a loan, met with a black woman who gave me HORRIBLE service. She acted like she barely wanted to be there and couldn’t wait for me to leave. Sorry to say, I will not only NOT be returning to this location but also won’t be talking to any representatives at this location.
They give out loans when you make less money and have lower credit score. They deny loans when you have higher credit score and more money. A joke “credit union.”
Michigan First you are the best!!!!! You have went above and beyond with customer service and meeting all my needs. I have been with this credit union since 2008 and not once have I ever been disappointed !!!
Fees, fees, too many fees. The claim is that this financial institution is member owned is dubious, with the outrageous fees that are assessed. The structure seems more like a bank than a credit union, just there to increase bottom line.
It takes forever to reach out to a live customer care agent. Please increase your customer service agents.
This is the best credit union out there they go 110% to try to work with you something very few other credit unions or banks will even do not everyone has the big money where you can go to a bank but Michigan First is the best for all your needs
I want to give out a great big Thank You to Anitra Murray at the Lathrup Village location. She helped me refinance my vehicle. Awesome customer service. Thank you Anitra.
I just spent 50 minutes on hold with their 365 live call center. While the hold message repeatedly told me I was caller number one in the queue and my estimated hold time was 1 minute. How is this possible. Do not advertise a 24/7 call center if you cannot staff or run it properly.
THIS CREDIT UNION DESERVES NO STARS. THE WORST CUSTOMER SERVICE I EVERY EXPERIENCE! SPENT OVER AN HOUR TRYING TO PAY MY BALANCE FROM THE APP TO CUSTOMER SETVICE I WAS GIVEN 5 DIFFERENT BALANCES NO WHERE NEAR CLOSE TO THE AMOUNT GIVEN ON …
Just was on the phone with someone by the name of James employee number #8996. Not even sure he gave me his correct name and employee number but that’s what he gave me when I asked to speak with someone else due to his RUDE and over talking …
Amazing service. After we refinanced our car, they sent us a gift basket. They’ve helped me through identify theft issues. Been banking with them for 11 years!
Because of high turnover rate they don’t allow their good tellers to stay and accommodate the busy time. Bunch of new tellers that can’t seem to handle busy influxes.
Michigan First is the worst bank I ever came encounter with. They are all about money, money, money. They don’t not help or care about the people. I’m closing my accounts down and never opening them back up with Michigan First.
This company is trash. 360 phone support from people who possibly sell shoes? They know nothing about banking. …
My boyfriend is a customer and he pays his car note on time and his car was repossessed due to mistakes made in the system. Mistakes no one wants to correct or own up to. I sent pictures to this credit union of the damages done to his car …
Probably the worst bank I’ve ever banked with, the only reason I am banking here is because of my car payment other then that. I will be closing this account when I’m done.
💞☺💜☺💖☺💙💛☺💖💙💞Prescriptions Of Kindness. Michigan First Representatives are always💖 kind,💛 generous, patient, 💜and Magnificent Stewards and Spokeperson for Michigan First Credit Union.They go above and beyond to make sure each customer has a …
After watching this bank mishandle a fraud claim for thousands of dollars, and the way the process has stretched on for months with no resolution, I would NOT recommend you trust your hard-earned money with this bank. They don’t value it as much as you do.
I walked in and 6 female bankers were having a personal conversation to even notice me. And then when I walked back to approach them because no one was at the counter, I still had to wait for them to finish their conversation before they …
These people are crooks, and their online banking features are horrible. Do your banking with a real financial institution. The little bit of money you make in interest isn’t worth the hassle to do some ACTUAL banking.
I have never been nickel and dimed as hard as I have since I have been with this CU. If they feel you owe them a few bucks, they will just take it out your account without giving you any notice. I have not enjoyed my service here and when I get done paying my car loan off next year I will cancel same day I pay it off.
This credit union care more about members who don’t want to wear mask. If you are a member who perfer to wear your mask you are ask to remove your mask or leave..I was not offered a different mask…
Tried to apply for a mortgage. Response time was horrible. Lost my deposit and interest rates went up because it took so long for them to finalize it. Use someone else
I’ve been banking with Michigan first since I was in middle school and my mother have also been with them 6years +. I love them every issue I have is fixed ASAP, no pointless fees, mobile banking is great, great with loans and 24’7 ATMS everywhere.
They have a scam where they take money from your bill payments 5 days before it’s even due without proper warning. When I brought this to their attention they told me that they intentionally do this to people so they will buy their overdraft services. What kind of customers experience is that?
This Credit Union is amazing! I joined during my time at Lawrence Tech for convenience and ended up keeping it when I moved away. When I returned to the area I was thrilled to be able to use the ATM, coin counter, and 365 Live no matter the time of day.
They are knowledgeable and helpful. Offer a variety of banking services and occasionally have cars for sale from local dealers and car rental services for qualified buyers and they will help you qualify for a loan if possible. Members are …
Michigan First was the one financial institution that gave me a second chance after my bankruptcy by financing my car and ever since then I have been able to get additional credit when needed. They are the best. They are friendly, professional and personable.
I’m warning you now, DO NOT BANK WITH THIS CREDIT UNION! You will live to regret it like me. I recently opened a checking and savings account with them. My employer cut me a paper check while my direct deposited was being processed. When I …
AWFUL!!!! DO NOT BANK WITH MICHIGAN 1ST!!!
Terrible CUSTOMER SERVICE on the phone and in the branch. Michigan 1st staff is not knowledgeable of there own polices and procedures. The phone staff, branch …
I would not recommend this bank. Terrible customer service!I had a fraud clam denied! Michigan first said I approved Purchases which I did not!they refused to show me proof as far as the report from falcon or the recorded phone call.
Bryan Anstandia has a condescending personality which does not belong in Customer service. Customer service communications is not his forte. His communication skills are second to none. A part of Communication take listening skills. I …
Terrible Credit Union. Every time some type of life event happens they treat you like a stranger on the street. No one at this Credit Union will ever communicate the same thing to you. Where are the rules and guidelines? If you call in the …
I can say Michigan First was a very nice Bank starting out with a credit union being a young person and then they started trying to do new programs but with them now being a new bank they closed out more ATMs their app is much slower and …
Don’t bank here, period. They demand you TAKE YOUR MASK OFF when inside. What kind of business does that during a pandemic!?! Its a shame that they don’t seem to care about the health and safety of their employees or customers. …
My card declined and the hold time to talk to someone after hours is beyond excessive. May as wel not even try. How embarrassing. I’m so sick of this bank.
This credit union has been a HASSLE since I opened my account in 2017, I can’t wait to close this account. They’re CONSTANTLY freezing my deposits and customer service is slow & unreliable. Now I got to see first hand why so many people leave this credit union.
Branch staff are great and always pleasant however there is no relationship even as a 10 yr plus member looking to do simple tasks such as verify funds.
Used to be a good credit union up until about a year ago. Been a member since October 2011 and we are closing our accounts TODAY after work. …
Don’t bother to get a mortgage here! They make up every excuse to not help you get a home ! Even using their fake excuse to be concerned about your finances. That Don’t even have any problems….. Go to any institution, for a Mortgage just not them….
I went in and applied for an auto loan 16 days ago and was told that application was good for 30 days. I went into a dealership today and called MF and they said they had nothing on file. I’ve been on hold (still am) for over an hour and a …
This has been by far the best bank I have had. They have literally helped me in every way possible. I have recommended ppl and they also helped them build there credit and get loans they normally will get declined for. I would recommend them with out a doubt. Never had an issue.
I’ve bank with Michigan First credit union for over 30 years. The customer service is impeccable. Every time I’ve called the representative has been so helpful and pleasant.
I’m so done with Michigan First Credit Union. I have been with them for 24years since I was 8 years old. As an adult I’m having real adult issues that requires the NEED of a loan. It’s not even double digit loan. So because they stated that …
I’ve been a memeber with this credit union since 2005, literally and my loyalty does not mean much to them. That is clear. I was advised by family, friends and peers to stop checking into third parties for help and go directly to my credit …
PROS: the number of locations, variety of services, ATM availability, professional interaction with staff, easy to open an account. Safe Deposit boxes are the best service they offer. …
NEVER EVER BANK HERE! These people will take you for every last penny. Just did a pay off on a truck loan and had the deal done. they contact me weeks later saying i have a balance of $42 remaining due to interest and fee’s after the payoff …
DO NOT BANK HERE!! My account was hacked two times in one day and I literally had to act a fool to get the attention of the banking manager to pay me my money bank. Then years later, still have some money going there and I have to send my …
Michigan First Credit union is holding people money and not releasing it if you had a ppp loan deposited into your personal account. They want you to request a copy of an IRS transcript to prove your business is legit. The individual loan …
I joined the credit union because everyone was telling me how they are way better than banks. Well this credit union has done nothing for me that a bank wouldn’t do. I was charged to open an account. I was denied an auto loan small auto …
This is by far the worst financial institution I have dealt with! I already don’t trust banks with my money and they just proved me right. They charge a boat load of fee’s and give you a hard time trying to withdraw your very own money.
I thank God for Angel’s like Renee Williams! I’ve been in a terrible situation since 2/16/21. COVID SARS 02 found me and turned my life upside down. You name it and it was happening to me Healthwise. Then, we found out I was not getting …
Michigan First has been a great experience! I was on the search for a car and they were the only ones able to approve me at a decent percentage rate for my credit. Other places were telling me 20% and higher! Yikes! Thankful I was approved …
Long time Michigan first customer I lost my card on 4/26/19 and had a fraudulent charge of $190 from groupon. I Went into the branch on 4/27/19 for a replacement card and was told I had to wait to file a dispute because the charge was in …
DO NOT BANK HERE. They refuse to address fraudulent activity. Over $600 stolen from my account after changing debit cards twice. Clearly an inside job. They refuse to even investigate.
Do yourself a huge favor and seek out a different banking institution.
You deserve better.
Changed banks due to ridiculous mask policy that requires guests to take their mask OFF and keep them OFF when inside the Lathrup location. I didn’t take mine off because a bank security guard has no jurisdiction over my health, but I still …
I just think it is VERY UNETHICAL that this credit union requires you to take off your mask to enter for “security” in a PANDEMIC. If you want to secure your building I suggest Michael Poulus invest in metal detectors! Compromising …
They just have no idea how to give good customer service. It’s almost as if common sense and how to treat people eludes them. I waited for my drive up teller for over 10 minutes AFTER she greeted me to return and tell me I had to sign a …
Just terrible customer service , they will hold your money like it’s there’s and never update you on anything . By far the worst experience with any institution, I see why the richest people don’t trust banks . They will rob for you money …
Been a member in good standing for over 10 years. There was an unauthorized bill payment withdrawal from my account a company and individual whom I’ve never heard of. I was told that I’d need to turn in a dispute, wait up to 7 days for my …
Terrible, if u visit for anything other than atm usage, prepare to be here the entire day, the place is on auto pilot, no employees to compensate customers and get them out in a timely manner, I waited two hours in the lobby when I was told …
We went to this local Credit Union to support our local business and we’re promptly told that we had to remove our masks. In the middle of an Omicron surge and everyone walking around unmasked! I am appalled. NEVER in the two years of the …
Apparently post don’t show up on their facebook timeline unless they are positive reviews, so I will post here. After today I am extremely disappointed with this credit union. After receiving an overdraft fee I had tried contacting the …
– App is always down or not fully functioning
– Phone reps are rude & inconsistent
– Sooooo many excessive fees …
Avoid this institution. They charge countless fees. Their late fee policy is beyond price gouging. If your loan payment is late make certain you only pay ONCE per month or you will suffer like I did getting charged a $15 late fee for EACH individual payment I made. I will NEVER do business with this place again.
They gave very bad customer service at the Lathrup village location. The manager who was on duty today, a older white woman was just not on it today. Not sure if was having a bad already when I requested for help. The black girl at the …
My withdrawal slip was returned, said they tried to contact me, but my voicemail was full. It has NEVER been full. They also sent someone else’s mortgage coupon & $2,000 check to me. Now they also have a sign on the door saying NO MASK …
I’ve been with this bank for 7 years and can’t get a loan for more than $2800. They claim its because I don’t have the history for a higher amount…how can i have the history if you never approve me? …
I was very embarrassed they treated me like a criminal because I had a mustache and they fitted cat security even watch me feel like I was walking into a airport security horrible service never will come again
Do not bank here!!!! Stay clear. Bank does not hold to standards of others!! I have been in a dispute over fraudulent activity on my account, that happens back in July 2021 and still have not received any funds!!! I have talked too several …
I can’t not stand this credit Union, DO NOT get an account here. I have had an account for 5-6 years now. I have 1 account, my wife has 1 account, and together we have a joint account. We’re CLOSING ALL 3, Monday morning and going to Advia …
First thing first. I believe Michigan first is the worst bank I ever bank with. They don’t really help nobody. I try to get extend on my line of credit. They denied me. I’m like how? Everything is good on my end, score is over 700 points. I been banking with this Michigan first for 10 years. Time to find a new trust worthy bank.
Avoid MI 1st like the plague.
They didn’t even bother trying to follow up with the prior bad review I left to see if they can try to make anything right –Tells you all you need to know. …
Michigan first used to care about customer service but it doesn’t seem like that is a priority anymore. My last few interactions with them have been horrible. Been banking with them over 10 years and have no relationship will be moving my …
Horrible financial institution.. They don’t charge account service fees, because they are a subpar with service, convenience, competency and overall experience. The home lending department will repeatedly pull your credit whenever your file …
Horrible financial institution! They’re quick to take every penny from my account without any notice. I spoke with Lisa Herring & a few other representatives that were very rude & unkind. Also, the wait time every time I called was over an hour. This place doesn’t even deserve a one star! I’ll be making a report with the BBB as well!
The worst financial institution I’ve ever done business with. Please don’t take a car loan with this credit union. They will go back on their agreement and send threatening letters after you’ve made payment. I’m literally traumatized from this credit union.
I don’t like this credit union at all, I have the money now option and recently I was charged $29 for using the money now. My alert went off for that transaction. then the very next day it charged me another $29 for the same transaction. …
As others have stated about fraudulent activity on their accounts, I truly believe it is an inside job, either accounts are being sold to out side individuals by Michigan First employee’s, or the employee’s them selfs using the accounts for …
Words cannot describe how unprofessional their staff and customer service tele-providers are. Paired with how ridiculously petty they are with their holds and fees, yes they have (very few) perks to having an account here. But those perks …
Now it’s my turn a few months later and I guess the quality, consistent, reliable customer service agents wasn’t working that week I encountered the 365 live call center customer service. So I arrive at Michigan First Credit Union, the …
I went on maternity leave, my $20 gym membership cost me two insufficient funds equaling $60. With every intention on paying it back when I returned to work in the next few weeks, i later realized they closed my accounts. My savings, …
Avoid this bank I’ve been with this bank for 8 years. I’ve paid off 8 loans early. I had an error on my credit rpeport because of one late payment, which was an error, and I even had actual proof to show. I spoke with the manager in the …
This used to be a good credit union they used to take care of their members.
Over the last few years they have added even more fees and less perk points. There are fees that were not there before, I shouldn’t be charged for using my money
Gave them one star as i couldn’t do no stars. Worst financial institution i ever came in contact with. From ridiculous fees, lack of customer service and their web access is garbage. First, you need to make appointment if you need to go to …
I’ve been banking with this bank for years. I recently went in last week to have some forms notarized Alexus Bennett was very professional and kind, Christine H and Nicole was also helpful! 5 ⭐️ treatment. This staff is always respectful and go above and beyond I’lol always bank with this company
I called the insurance agency about an auto id card I never received. The woman I talked to said she found it and was going to email it over to me. I told her I needed it for an appointment at the SoS and that I needed it for that in an …
I have been a member with MFCU since I was 16 years old. (11 years now). This is by far the best, the fees are low, they don’t charge for every little thing, the money perks are great and easy to redeem for little fees to be reversed, or …
This has to be the worst Bank ever. They have a customer service line called 365 live. These calls are supposed to answer right away, right away, my butt. The line is always busy. Worst telephone service ever. Would never suggest anyone to bank here. SMDH!
This company closed my business account by accident and caused a domino effect of financial issues. They even tried to deny it was a mistake u til the general manager Latoya Herron was able to find it. Since there policy is to close all …
Called this past Saturday morning regarding overdraft charges that occurred from PENDING charges bc T-Mobile repeatedly charged my account for new phone service. Spoke to Darren or Darrell. He was condescending, rude and very arrogant …
It seems as though this credit union has a problem with people of color as most of the complaints were from those customers and mostly Caucasian people had positive experiences. Improve your customer service with Everyone and your credit union will get more customers, because bad reviews travels fast and hits harder than good reviews.
Michigan First froze my business account because they thought they saw suspicious activity on my account. They didn’t even notify me. I found out in an embarrassing way. When I went to the brunch, because they wouldn’t answer their phone, …
I have been a member at this credit union since 2004. I recently went to cash a check and was told that I cannot cash the check. I would be better off going to the bank that issued the check. The reason why I came to the credit union is …
Anne Marie Rodgers is completely inappropriate. I contacted her directly to see if we could discuss the possibility of a mortgage loan, what type I was looking for and asking for the mortgage interest rates. She asked me a bunch of …
Diego was by far the best loan officer my husband and I have ever had! We are from Miami and have bought another property before so this review definitely comes from experience. Rates are unbeatable compared to other lenders! They fight for …