This is an absolutely horrible experience every time I try to make a payment.
On top of an incompetent answering system their employees Are uneducated.
Would give no stars! Service guy did not call and came and stuck a note saying we were not home on the door when there were 3 cars in the drive way and everyone was in the living room!
Have to miss full day of work to get gas turned on. They charge $25 if you miss the phone call/ appointment and another $50 mobile charge to come out. ABSOLUTE VERY WORST CUSTOMER SERVICE THAT EXESTS IN THE STATE OF OKLAHOMA
They attached an outstanding bill that i wasn’t aware of to another’s account and shut their gas off. When I attempt to resolve the issue they will not call back
I paid my bill and they still cut me off 5 days later I was here they could have knocked on my door but instead they forced entry in my backyard meaning they tore down my Fence
Im not a very happy camper . I’ve been waiting all day on a call for my order and still nothing at 7 at night. Apparently he is on emergency call but we are still in order . Worse company ever
Absolutely the worst buisness practices I have ever dealt with from a utility company. They turn your service off with no notice and then make it extreamly difficult to get it turned back on. Oklahoma needs a new gas company……………………
I called about the occasional smell of natural gas, and ONG personnel were at my house in about an hour. They found and repaired a leak at the meter within 2 hours.
This was the worst experience I have had trying to put a bill on we just moved in to our home on Sept.1 and just cause our aunt was the previous renter there they wanted me to pay her bill plus mine it took me 2 months to fix it the only …
Worst customer service ever . I have called this company since December and it almost February. They won’t pass you a supervisor and you have the right to talk to one too
My bills were switched to paperless without giving me notice or contacting me and waited until 6 months expecting me to pay a lump sum. Terrible service.
They turned my gas off by MISTAKE (wrong address) and did not leave a note of explanation. No phone call, no email, nothing. They gave me an “all day” window of turning it back on so I missed some work. I asked if they planned to …
They get away with whatever they want because they are the only gas company. This is the most unethical company, I gave birth to my son early and missed a payment and they were unwilling to work with me because I was on a payment plan. There is nothing worse than having no heat and cold water with a newborn.
Worst service ever. automated phone system is an absolute joke. shut our gas off to fix a leak and didn’t tell us how to get them to turn it back on. no gas for 4 days. they call to say they are on their way from a purposely blocked # and leave a voice mail with no call back #.
If you work in health care, don’t tell ONG or they will Add a note on your account since you are technically exposed to covid-19 patients, turn off your gas, and refuse to turn it back on because of ‘possible exposure” …
This company is a monopoly and is allowed to run the business as such. This company has been the bane of my existence for the last month. The contracted B&H company ruined my front yard, destroyed my French drain (LIED about fixing it), and …
We are not very happy with them they claim to send out bills give you a date of one thing and turn you off before then. We will be staying here freezing to death or getting sick cause we are on a one income budget but they don’t care if my kids were still with us they would be getting sued
As an established paying customer ONG did not supply gas to my house for over 14 days. A passerby-er hit my meter in my yard, unfortunately. ONG turned the gas off and didn’t return for long periods of time. Every time I called to ask, they …
I called in advance to let them know I was moving into my new house, they said they would turn on gas the next day. However, that never happened and somehow I still get charged the initiation fee when nothing was initiated! I have to sleep in the cold until they decide a paying customer should have her gas turned on. Ridiculous.
If you are experiencing an issue with natural gas and have had the slightest exposure to COVID-19 ONG WILL TURN OFF YOUR GAS (even if there is no actual issue or leak) and they will not send someone back out to investigate it FOR AT LEAST …
Today (02-14-2021) on the local news, the spokesperson for ONG said for people to save on their bill, they need to put on more clothes and turn their thermostat down. It’s 5° outside. Instead of telling their customers to freeze, maybe they should lower their prices.
So they turned off our gas and didn’t even knock! I was home!!!! We paid our bill. Now they say our heat will not be on until tomorrow well, I’m off today and work tomorrow and you can’t tell me what time!!!!! I have a six year old its …
Absolute joke. We moved into our new house and they turned off the gas the day before a 4 day holiday. Had 5 days of no hot water or air and the day they finally came they are so back logged that they are 4+ hours over. I’m guessing the only 5 star review that they have is from someone inside the company.
Literally the worst. Your bills slowly get higher and higher, and never go back down. even with one gas appliance. Even with no heat on in the winter. Even with bills paid on time through automatic bank draft. Can’t wait to move to a town with more company options! They don’t care about you when you have no choice but to use them.
Absolute rip off. I bought a house and called to tell them. They said it would be a 100 dollar deposit to turn it on. Later I realized it was an all electric house so I didn’t pay the deposit. Today I get a call from collections say I owe …
They turned off my gas without warning because they apparently needed a copy of my ID but never once informed me of this. They’re wanting to charge me several service fees now for turning it off and turning it back on.
Worst customer experience I’ve ever experienced. Entered my property without any notice and cut the gas while i just got back from the hospital from surgery, and when I provided proof of payment they said there was nothing they could do and hung up on me.
This service is the biggest rip off I have ever seen. For our company I pay the bills and each month they have been charging us 81.00 per month in a service charge when we use less than 25.00 in gas. We have 8 accounts in our building and …
Who can I talk to about the scheduling time? My husband and I were supposed to get our gas on today for heat. They didn’t give us a time they just told us they would be at the location anytime between morning to midnight. After picking up …
As other users have shared, ONG is your only option, and they know it. My gas was turned off today, a Friday, at 9AM, and I was informed that it would be on Monday at the earliest before I have gas again. Apparently, they don’t work on …
They are the only provider for natural gas and they treat you like it.
Get the name of every “customer service” representative you speak with as well as any reference numbers. Get as much as possible in writing. …
Writing this on the behalf of my mother. She had scheduled an appointment on Friday November 26 for this Monday November 29 and was informed to expect a technician between the time of 8am-5pm. By 4:30 pm no technician had arrived so she …
Horrible customer service. They don’t have supervisors or managers that they can transfer you to. They get attitudes when they are confused and instead of working it through, they hang up. …
I want to put 0 stars but cant. 1 month ago a gas leak led to the gas being shut off.many people have stopped by without warning, no gas.people working on a new line now, again, a month later, but all theyve done is block me in my driveway, …
Not a good company. They/their contractors damaged my property and won’t repair it. Be wary of allowing them or B&H on your property and limit their work to their easement. Very poor service compared to OG&E. Look to geothermal folks!
When you schedule the day for service be ready to have a complete day off. They won’t tell you or call you when they are showing up. Oh and they left a green paper to let you know the stop by no what’s so ever information and time.
So I know they are the only gas company around so this won’t matter to them lol but a warning….I paid the wrong amount and gas got turned off , my fault ….I promptly paid them …here is the warning…they won’t give you a time or even …
There was a rotten egg smell in the neighborhood. I called to report it and they shut off my gas until they can check the inside. After telling us to leave. There is not a smell inside my home. I feel like they are punishing me for …
Worst company in the nation, wish there was another reliable source for customers I feel that ONG drains everyone’s pockets and just sees us $$$$$ amounts. Very unprofessional and unaware each representative you speak to will tell you the …
The taxpayers got handed a billion dollar bill after not negotiating the gas rates during the polar vortex. 1000% spot price increase. Now all are bills are higher for a decade. Do better.
I’ve never dealt with a more incompetent company before. A clerical error on THEIR end has made it to where we haven’t had hot water or a way to cook for nearly 3 weeks. Everytime I call, It’s like hit the reset button and I have to go through these painstakingly unproductive calls again and again.
Be prepared to lose several days off work for ONG to waste your time. you will pay a security deposit, a few service calls and and no less than 3 days of work to finally have service after 2 weeks of trying to work with them. they have …
This company has worse ratings than the police department and the post office. I concur. They charged a tampering fee on my gas meter, agreed to take it off and then continue with harassing fake voice-mail. They have shifty service as well. I would never own a house heated with gas ever again. I run from that company.
(Translated by Google) Are. The. Better. understand A set and at 1000
(Original) …
I stopped by the building and took a few pictures. It was a Saturday so they were certainly closed.
Professional
Needs to be free
Terrible service!
Good service
What a joke.
Great service!
Tired of paying high bills
Had to pay my bill
The biggest scam ever
Worst company in Oklahoma,…
Not good
Way overpriced. Wish i was all electric
Good luck trying to talk to someone
It’s a utility service need I say more?
WORST CUSTOMER SERVICE SARCASTIC LITTLE KEYBOARD WARRIORS YOU SUCK
Very friendly and helpful team.
You guys need to work on your website and app!!! It should not be this hard to pay my bill!!!!
EXPENSIVE!
Reliable service! Rate changes suck though
Hey what can i say? Ya gotta have gas to cook and have hot water ya know
Life sucks
But it can always be worst
They are misleading and give you wrong information even when you ask the right questions. If i could i would drop them totally .
This is an absolutely horrible experience every time I try to make a payment.
On top of an incompetent answering system their employees Are uneducated.
It’s not a bad gas company
Phone system puts you in an infinite loop. Won’t take either phone number or account number.
Keep having issues with our bill and now cant get it transferred. Thanks ONG. 😡 …
Would give no stars! Service guy did not call and came and stuck a note saying we were not home on the door when there were 3 cars in the drive way and everyone was in the living room!
I would like an ONG person to come light a wall heater pilot light? Is that possible?
How much is it for deposit to turn on gas
Great Service! I have been using ONG for 26 years, always paid my bill on time and never had any issues.
Great company, always keeps me warm in the winter and never have any issues. But of course I do pay my bills, so there is that.
There’s nothing even remotely close to satisfactory about this company. Won’t even give you a number to call to talk to a rep.
Have to miss full day of work to get gas turned on. They charge $25 if you miss the phone call/ appointment and another $50 mobile charge to come out. ABSOLUTE VERY WORST CUSTOMER SERVICE THAT EXESTS IN THE STATE OF OKLAHOMA
They attached an outstanding bill that i wasn’t aware of to another’s account and shut their gas off. When I attempt to resolve the issue they will not call back
I paid my bill and they still cut me off 5 days later I was here they could have knocked on my door but instead they forced entry in my backyard meaning they tore down my Fence
Im not a very happy camper . I’ve been waiting all day on a call for my order and still nothing at 7 at night. Apparently he is on emergency call but we are still in order . Worse company ever
Absolutely the worst buisness practices I have ever dealt with from a utility company. They turn your service off with no notice and then make it extreamly difficult to get it turned back on. Oklahoma needs a new gas company……………………
I called about the occasional smell of natural gas, and ONG personnel were at my house in about an hour. They found and repaired a leak at the meter within 2 hours.
This was the worst experience I have had trying to put a bill on we just moved in to our home on Sept.1 and just cause our aunt was the previous renter there they wanted me to pay her bill plus mine it took me 2 months to fix it the only …
Worst customer service ever . I have called this company since December and it almost February. They won’t pass you a supervisor and you have the right to talk to one too
My bills were switched to paperless without giving me notice or contacting me and waited until 6 months expecting me to pay a lump sum. Terrible service.
They turned my gas off by MISTAKE (wrong address) and did not leave a note of explanation. No phone call, no email, nothing. They gave me an “all day” window of turning it back on so I missed some work. I asked if they planned to …
They get away with whatever they want because they are the only gas company. This is the most unethical company, I gave birth to my son early and missed a payment and they were unwilling to work with me because I was on a payment plan. There is nothing worse than having no heat and cold water with a newborn.
Worst service ever. automated phone system is an absolute joke. shut our gas off to fix a leak and didn’t tell us how to get them to turn it back on. no gas for 4 days. they call to say they are on their way from a purposely blocked # and leave a voice mail with no call back #.
If you work in health care, don’t tell ONG or they will Add a note on your account since you are technically exposed to covid-19 patients, turn off your gas, and refuse to turn it back on because of ‘possible exposure” …
This company is a monopoly and is allowed to run the business as such. This company has been the bane of my existence for the last month. The contracted B&H company ruined my front yard, destroyed my French drain (LIED about fixing it), and …
We are not very happy with them they claim to send out bills give you a date of one thing and turn you off before then. We will be staying here freezing to death or getting sick cause we are on a one income budget but they don’t care if my kids were still with us they would be getting sued
As an established paying customer ONG did not supply gas to my house for over 14 days. A passerby-er hit my meter in my yard, unfortunately. ONG turned the gas off and didn’t return for long periods of time. Every time I called to ask, they …
I called in advance to let them know I was moving into my new house, they said they would turn on gas the next day. However, that never happened and somehow I still get charged the initiation fee when nothing was initiated! I have to sleep in the cold until they decide a paying customer should have her gas turned on. Ridiculous.
If you are experiencing an issue with natural gas and have had the slightest exposure to COVID-19 ONG WILL TURN OFF YOUR GAS (even if there is no actual issue or leak) and they will not send someone back out to investigate it FOR AT LEAST …
Today (02-14-2021) on the local news, the spokesperson for ONG said for people to save on their bill, they need to put on more clothes and turn their thermostat down. It’s 5° outside. Instead of telling their customers to freeze, maybe they should lower their prices.
So they turned off our gas and didn’t even knock! I was home!!!! We paid our bill. Now they say our heat will not be on until tomorrow well, I’m off today and work tomorrow and you can’t tell me what time!!!!! I have a six year old its …
Absolute joke. We moved into our new house and they turned off the gas the day before a 4 day holiday. Had 5 days of no hot water or air and the day they finally came they are so back logged that they are 4+ hours over. I’m guessing the only 5 star review that they have is from someone inside the company.
Literally the worst. Your bills slowly get higher and higher, and never go back down. even with one gas appliance. Even with no heat on in the winter. Even with bills paid on time through automatic bank draft. Can’t wait to move to a town with more company options! They don’t care about you when you have no choice but to use them.
Absolute rip off. I bought a house and called to tell them. They said it would be a 100 dollar deposit to turn it on. Later I realized it was an all electric house so I didn’t pay the deposit. Today I get a call from collections say I owe …
They turned off my gas without warning because they apparently needed a copy of my ID but never once informed me of this. They’re wanting to charge me several service fees now for turning it off and turning it back on.
Worst customer experience I’ve ever experienced. Entered my property without any notice and cut the gas while i just got back from the hospital from surgery, and when I provided proof of payment they said there was nothing they could do and hung up on me.
This service is the biggest rip off I have ever seen. For our company I pay the bills and each month they have been charging us 81.00 per month in a service charge when we use less than 25.00 in gas. We have 8 accounts in our building and …
Haven’t had gas for three months due to lack of communication on ONG’s part. I’m done!
Had auto pay on so the bill online said “do not pay this bill, it was come out via your auto pay”
Then they shut off the gas for “non payment”. …
Who can I talk to about the scheduling time? My husband and I were supposed to get our gas on today for heat. They didn’t give us a time they just told us they would be at the location anytime between morning to midnight. After picking up …
As other users have shared, ONG is your only option, and they know it. My gas was turned off today, a Friday, at 9AM, and I was informed that it would be on Monday at the earliest before I have gas again. Apparently, they don’t work on …
They are the only provider for natural gas and they treat you like it.
Get the name of every “customer service” representative you speak with as well as any reference numbers. Get as much as possible in writing. …
Writing this on the behalf of my mother. She had scheduled an appointment on Friday November 26 for this Monday November 29 and was informed to expect a technician between the time of 8am-5pm. By 4:30 pm no technician had arrived so she …
No gas for a month. 4 phone calls. Not one person has a clue what is going on. Still no answers
Over the last month I’ve used less gas than ever but my bill was the highest it’s ever been
Horrible customer service. They don’t have supervisors or managers that they can transfer you to. They get attitudes when they are confused and instead of working it through, they hang up. …
I want to put 0 stars but cant. 1 month ago a gas leak led to the gas being shut off.many people have stopped by without warning, no gas.people working on a new line now, again, a month later, but all theyve done is block me in my driveway, …
Not a good company. They/their contractors damaged my property and won’t repair it. Be wary of allowing them or B&H on your property and limit their work to their easement. Very poor service compared to OG&E. Look to geothermal folks!
When you schedule the day for service be ready to have a complete day off. They won’t tell you or call you when they are showing up. Oh and they left a green paper to let you know the stop by no what’s so ever information and time.
So I know they are the only gas company around so this won’t matter to them lol but a warning….I paid the wrong amount and gas got turned off , my fault ….I promptly paid them …here is the warning…they won’t give you a time or even …
There was a rotten egg smell in the neighborhood. I called to report it and they shut off my gas until they can check the inside. After telling us to leave. There is not a smell inside my home. I feel like they are punishing me for …
Worst company in the nation, wish there was another reliable source for customers I feel that ONG drains everyone’s pockets and just sees us $$$$$ amounts. Very unprofessional and unaware each representative you speak to will tell you the …
The taxpayers got handed a billion dollar bill after not negotiating the gas rates during the polar vortex. 1000% spot price increase. Now all are bills are higher for a decade. Do better.
I’ve never dealt with a more incompetent company before. A clerical error on THEIR end has made it to where we haven’t had hot water or a way to cook for nearly 3 weeks. Everytime I call, It’s like hit the reset button and I have to go through these painstakingly unproductive calls again and again.
Be prepared to lose several days off work for ONG to waste your time. you will pay a security deposit, a few service calls and and no less than 3 days of work to finally have service after 2 weeks of trying to work with them. they have …
This company has worse ratings than the police department and the post office. I concur. They charged a tampering fee on my gas meter, agreed to take it off and then continue with harassing fake voice-mail. They have shifty service as well. I would never own a house heated with gas ever again. I run from that company.