The employees of the downtown Visionworks location are the most patient, helpful and consistent as they teach me to wear glasses and clean them correctly.
They are not very knowledgable about who’s insurance they accept. This was my second te in the store . First time they said I was covered. This time they didn’t know wether itwasor not. then Johnothon announced to the whole store what my …
I love this place every time I visit the staff are always professional and courteous and they remember my name even. I had a problem with my contacts and they were replaced quickly. I have to say I love coming to this place.
I have gotten several eyeglasses from this location. What is best about them is they have fixed three different frames, never charged me and have the best customer service I have experienced.
Grwat staff, very knowledgeable and helpful every step of the way. In this day and age when every dollar counts, you want to know you are getting your moneys worth. And I can tell you from my experience I would recomend them anytime.
My favorite place to buy glasses! Staff is extremely knowledgeable, always friendly and makes great recommendations that fit my needs and personal style!
Fantastic service and staff. Lisa and Donna are so wonderful and helpful. I would highly recommend for quality, selection and quick turnarounds. Wonderful experience.
Staff was very helpful and courteous. I Would definitely recommend Visionworks to my friends and family! Great staff, polite, and the staff was very accommodating to fixing my glasses!
I’ve never been there but I love to hear the stories about that place when I’m at the bar. Especially from this one lady with her hair up because she has the T on everyone. When I hear her go on it’s like a blind person listening to a …
Crappiest set of glasses I have ever owned, first the lens is loose been back 3 times its still loose, very annoying, irritates me every time it rattles. and second I don’t think the size or centering the bi focals right I am constantly …
Selection was good. But they only have two people working and every time the phone rang she would get up to get it. I felt like I didn’t matter. I’m here in person spending my time to actually be here and I’m getting blown off by a person who is just on the phone. Like do you all not have a voicemail system??
I highly recommend this store.. the staff is always nice and courteous and they’re very knowledgeable about the specials and frames they have.. I absolutely love coming and getting my family’s glasses here..
Love this store!! Lisa helped me find my day to day and computer pair in under 5 minutes. I’ve been going to this location for the past 5yrs, Lisa and Donna never disappoint!!
Dr. Johnson was great, as she made feel like an important relative. Her examination was very thorough and patient. Dr. Johnson will definitively be my eye doctor going forward. …
The sales special 2 for $59 is great. I went in today and I was offered this deal by Brianna. She was super friendly and professional. I will definitely go back again for promotions like this.
Lisa is the best at picking the right glasses for you. I have always loved my glasses. It’s nice going to a place where you feel like you are being helped by a friend.
I have been a satisfied Vision Works customer for many years. I recently learned that there’s a store near my job in downtown San Antonio and I went their recently for repair. …
This was in walking distance to my hotel on Houston street. I lost a nosepiece from my glasses. They were able to replace it, retighten, and clean my glasses for me at no charge. I’d definitely return here if I had eyeglass problems in San Antonio in the future.
Donna and Lisa are absolutely wonderful and helpful with picking a frame that fits my style, getting additional accessories or just helping me clean my glasses when I come in to visit.
I have been going to this Visionworks location for five years and have always had great customer service. Lisa and Donna are very knowledgeable and friendly. I trust their honesty and they always have a great selection.
Great place. The staff was very friendly and helpful. Made my selection for glasses fun and easy. Got me some contacts as well. Both arrived within the week
I just have to say that Donna is amazing! She is always so helpful and really knows her stuff. From start to finish I always get what looks good on me and I will keep going back to her.
This is a poorly managed and operated facility where I was profiled and disrespected by one of their employees whose name tag shows Andrew Astin, Senior Optical Specialist. …
Love this place!! The employees are willing to help and work with you to get the best for you. Glasses, adjustments, questions… it’s never too much. They know their stuff and they provide excellent customer service.
Dr. Johnson is amazing and helped me understand some of the ways my astigmatism affects my vision and gave me great advice on how to avoid making it worse. …
The staff members are extremely friendly and knowledgeable. Donna helped me pick out frames that complimented me and Lisa’s professionalism, enthusiasm, and product knowledge is like no other!
I will always get my glasses from this location! The customer service here goes above and beyond, the ladies at this location make it so easy and fun to choose my eyewear… Thanks Donna, Lisa, and Mike I enjoy coming to your store 😀 …
Amazing customer service, the associates Karla and Donna were very professional and informative. Definitely recommend this location for anyone who is looking for a quick, smooth, and affordable prices for eyewear. Thank you Donna and Karla!!
Absolutely amazing experience from out of town and glasses broke at hotel, the ladies at vision works worked to get me an updated exam and I was able to get 4 pair of glasses at a fabulous price! This is the first time I have ever been to a vision works, I am now a believer! Huge shout out to the whole crew and Dr. Johnson!
I am so grateful for this practice. Today, I was experiencing an emergency and Illianna P was so kind, empathetic and eager to help me. It is very rare to find a kind and caring person/employee such as Illiana. I look forward to returning to this practice and referring potential patients here.
I was visiting San Antonio when I had a mishap with my glasses. I went into the Visionworks on Houston and was assisted by Lisa Hicks. She performed a quick repair on my glasses and literally saved my trip! She was professional, …
I have been a long time customer at the Reno Nv. location. No longer will I ever give my business to them. Employee named Chris accused me of trying to steal a pair of glasses, when I received a pair of glasses I ordered in the mail (which …
I went for my reading glasses and these wonderfull women, Lisa and Donna, made my day! The suggested me the best frames that fit my face (not boring ones 😆) and I really appreciate it. Looking forward to wear my new glasses! Thanks a lot! …
I get great service and a beautiful pair of glasses. I continue to go back the girls are great, very knowledgeable about their inventory so very helpful. I will forever be a satisfied customer of Visionwotks downtown San Antonio. Thank you …
If I could put no stars I would. Over all my complete experience I have had with this company has been terrible. Glasses I purchased at the end of last year kept filling appart. Was told that they could do nothing because they are not …
I LOVE this location. Lisa and her staff go above and beyond to help you pick out the right glasses for you! My glasses were ready faster than expected. And I love them.
This is not a reflection on this Texas location but rather the one in Dartmouth Massachusetts. The customer service from the general manager was unprofessional. He was not willing to work with me on setting up an earlier appointment for a …
Lisa and team were fantastic! Loved how friendly and enthusiastic they all were in helping me select frames and pull my insurance from the system when I forgot my card. Definitely will return to this location!
This location, hands down, has the friendliest and most helpful staff of all the store locations in Texas that I have visited! They are quick to greet you and immediately let you know if you will have a waiting period for assistance. I …
Lisa and Donna helped me find some great glasses and really helped me. Very good people and I can see well. I see life better and the glasses have made my life better. …
This location is hands down the BEST customer service that I have experienced when it comes to my eyeglass needs! Thank you Donna and Lisa for taking the time to assist me with my eyeglasses, keep up the wonderful work and I will continue to do business with you beautiful ladies…
Lisa, was wonderful! She has always assisted with my frame selections,, at the least for past 6 years. This year was no different, her professionalism and product knowledge is always amazing. I am glad she is there in the downtown location!
So helpful!! Lisa and Donna helped me pick frames that look fabulous but were a little outside my comfort zone. I love them!! I will always go to those ladies for their valuable assistance and their honest opinions!!!
I love Lisa, she always finds me the best frames for my face. She is one of the few people I will let pick out my glasses. I have a really bad prescription and if I go anywhere else they tell me I can only get thick frames but Lisa makes it work without thick frames. She also so spirited that she makes picking out glasses fun
I had a great experience at store #152, Overland Park, KS, Oak Park Mall, with the young lady who waited on me. She was pleasant, knowledgeable, and patient with my indecisiveness when purchasing new glasses. She also gave me great recommendations. Excellent customer service effort!
Love Lisa and Donna, they do their best to help everyone that walks in, are always both crazy sweet, and really do keep things fun and happy in the store. Lisa went above and beyond to get the frame I wanted which is much appreciated. Thanks Ladies!
I purchased 2 new pairs of Rx glasses this past month. 1 pair of Computer glasses with progressive & transition lenses and 1 pair of polarized sunglasses. …
Donna was so helpful! I walked in today and selected a replacement pair of glasses I lost on vacation. She was quick, attentive, and kind. I highly recommend this place, because on top of the staff being wonderful, the prices are extremely reasonable as well!
Awesome customer service. Huge frame selection can be daunting but Lisa and Yazmin were fantastic at helping narrow down to frames that look and feel great. I used my insurance on a pair but then found some sunglasses and got a great deal on those too.
Came as a walk in for a specific brand, met the two most awesome ladies who worked here. They helped me find a frame that was unique and stylish for my face and style. Ended up walking out with a totally different look. Quick and easy. Can’t wait to see my new frames.
It was my first time getting glasses so I looked like a lost sheep when I first came into the store. Luckily, Donna and Lisa were there to help guide me through it all! They were EXCELLENT! They helped me with my selection and the process …
Donna, was absolutely awesome. She helped me pick the perfect pair of glasses and also helped me break out of my normal color palette I choose (which is always black) and pick something more in style. I received both pairs of glasses way faster than anticipated and they fit great. Thanks for all your help! .
I am overdue for new glasses and I would never go anywhere else. Ever. Lisa knows the business, and she is such a smooth salesperson that you feel like you have visited with a friend as you walk out with cool glasses ( at a minimum two …
I love getting my glasses at this store with the help of Lisa and Donna! They are very knowledgeable with the lenses and styles and what looks best with your face shape. They are great to work with and highly recommend coming to this store!
The staff at the downtown location are AMAZING!!! I have always had excellent service. Lisa and Donna and Joshua have all helped me. I never know what I want exactly as far as my glasses selection and each time they have helped me “step …
Lisa and Donna are fantastic! They truly care about their patients and want to help you see great and look great! Thank you, Donna, for getting me out of my comfort zone and help select some trendy glasses I would have never chosen without your honest input. Love you guys! See you next year!
Easy!! Lisa was very helpful and HONEST! I meant more to her than a sell. She made sure I was happy with my look and she took her time with me. We managed to narrow it down to 3 pairs of glasses! I can not say how happy I am with our …
I’ve been going to this location for the past two years and it’s always been a good experience. Donna is awesome! Donna knows whats she doing and gives good feedback on frames that fit me best. they have a great selection of frames and they completed my glasses pretty fast. I highly recommend this place.
Lisa and her team are excellent!! I had acutally gone to antther location and bought my glasses, but they were not working for because the prescription was incorrect. Lisa was very understanding recommended that I see Dr Johnson (who was …
I have been going to this location for years and love it. The manager, Lisa H., is very knowledgeable and is great at helping you pic the right glasses. The optometrist at this location is wonderful too. Dr. Johnson has the easiest touch …
Repeat customer over several years because of the excellent service that both Lisa and Donna give. I hate shopping for glasses because I never feel very confident about what works on my face, but they are both quick with good suggestions. I get lots of compliments and enjoy my eyewear. Highly, highly recommend this store and this team!
Amazing experience! Donna, and Lisa were extremely helpful when it came to picking out the perfect glasses for me. The process was incredibly quick, and Donna made it very easy to understand the benefits of different lenses. Overall great place to get your glasses and contacts 5 STARS!!!!
Lisa is awesome! Drove all way to downtown SA from Austin as she provided us with the best deal and best customer service. I had been in SA and just dropped into the store and saw that they had such a large selection and some of the …
Great service, wonderful selection y quick turn around. The staff was very helpful assisting during the selection of my glasses. They went beyond their duties to ensure I left the place happy and comfortable with the selection made. The …
Donna & Lisa are professionals at their craft. They helped me pick the perfect pair of glasses. They have an awesome selection of eye glasses.They took the time to explain my insurance coverage and the great deals Visionworks has to offer. …
This was the best experience ever! I couldn’t go by to drop off my prescription, but Lisa helped get everything ready & checked so that when I had a break at work, all I had to do was pick out my frames. Donna took her time with me & I …
Another great experience choosing my new glasses. Donna and Lisa were great in helping me throughput the process and also explaining my different payment options. Very friendly and pleasant to talk to as well. i am also able to get adjustments to my glasses when needed
My husband and I are here for my son’s basic training graduation. Somehow my husband’s glasses were knocked off his night stand and were completely dismantled. We found most of the pieces minus one tiny screw. There was no way we could …
Traveling on business, my nose pad came off my glasses. Lisa gladly replaced them both for me at no charge, and even better, with a super friendly attitude!
Ordered my glasses, got them, they were terrible. Sent them back and was told for 3 weeks that my glasses were not in. Found out today that the General manager wrote in the computer notes that she gave me the new glasses. I did not …
Super helpful and great experience! My only pair of glasses were broken, and the nice lady fixed it within a minute for absolutely free. When I’ll be buying more glasses – I’ll go to Visionworks.
Incompetent Company! June 10th refund was ordered, never received. Policy states 45 days for refund checks and it has been over 60 days. Waiting on hold for store to answer or customer svc is a 30 min wait. I have been a customer for 8yrs …
I had a favorite pair of glasses that needed new lenses. I went to the Visionworks downtown (175 E Houston) and recieved the best customer service (Donna). I am so happy with the new lenses on my glasses and will definitely come back for any and all optometry needs.
Not a normal customer, but I popped in to see if I could get the nose pads replaced on my back up glasses. The lady that serviced me was exceptionally kind and wonderful. She took my glasses, went ahead and made the repair while also making …
Friendly staff
Thanks again
Very professional and helpful.
Great place!
Awesome employees!
Very nice people
I can see clearly now.
“Unicorns of the industry!” – Zoltar
This place is so clean
Excellent customer service
Awesome people! Very helpful!!!!
Dr. Johnson is fantastic and thorough!
Super helpful staff even over the phone
Great experience – so glad I went
Great customer experience…Friendly and knowledgeable staff!
The entire staff is great, friendly and very helpful.!!
I came here for eye exam and glasses,Only took one hour.
Great staff…always helpful …overall excellent service!
great place friendly people and fast service! would come here again
Friendly Staff, Great Selection, & Amazing Prices!!
Staff very friendly and helpful. Super knowledgeable
Always helpful, polite and friendly when I come in for frame adjustments!
Great experience. Very helpful and awesome customer service!
Very great place! Workers there are extremely helpful and nice!
Great Staff!!! Super friendly, knowledgeable and great communication 👏 …
I love this place, Lisa and Donna are so helpful and nice.
Love going here to get my glasses. Everyone is super friendly.
I needed them open but they weren’t. I arrived at 5:20pm
Staff was incredible knowledgeable and friendly…would definitely recommend this to friends and family……5 Star Service!!!!!!
Love my glasses! Thank you Lisa and Donna 🙂
Excellent customed service. Karla and Donna were very attentive and helpful!!
The staff Lisa and Donna were very professional and had outstanding customer service
Great selection and great staff! Always willing to help me find the perfect pair.
This store is fabulous. Lisa, Donna, and Karla are great and so helpful.
Great customer service. Friendly. I love my new glasses.😀 …
Great service! Always willing to help with selection and cost. I enjoy my visit everytime!
Donna and Karla were amazing people! Extremely nice and helpful!
Second time that i been to the main location at 175 East Houston St
Suite 100. The staff is always welcoming, knowledgeable and very friendly.
Lisa and Donna were amazing to work with to find the perfect pair of glasses for reading!!!
The staff was amazing and helped me select the best pair of glasses
Lisa and Donna always take great care of me! They are awesome!!!
Check out my new Ray Ban sunglasses! Donna was fantastic as always (smiling in the background), thanks for your help!
Amazing staff that’s very knowledgeable about the process. Great frame selections to fit everyone’s individual style.
Placed my order they told me they are ready in a day i go around 3-4 o’ clock and they’re closed…. went the next day closed as well.
Yes I do like the customer service they are very helpful. They explain you how to use the benefits and they take very good care if you!
The staff were in incredibly helpful and knowledge in helpinge pick out 2 pairs of glasses.
Lisa and Dona are amazing! They always provide their honest opinion when picking out frames
The employees of the downtown Visionworks location are the most patient, helpful and consistent as they teach me to wear glasses and clean them correctly.
Very friendly and helpful staff. BOGO going on and got 2 pairs for less than 1 pair at my normal optical place
Store 1 has an amazing staff!! They are so sweet and really care about their customers:)
I love visiting this store. Everyone is so helpful at what glasses look the best! Great place to buy glasses.
Lisa and Donna are so professional and very helpful. Talk about great customer service, they meet all expectations.
My eye doctor recommended and they have been great. Probably not the cheapest, but you certainly get what you pay for. Very patient oriented.
They are not very knowledgable about who’s insurance they accept. This was my second te in the store . First time they said I was covered. This time they didn’t know wether itwasor not. then Johnothon announced to the whole store what my …
Donna was so nice and helpful. I came in a week prior to check their selection and when I revisited to make a purchase – she remembered me.
I love this place every time I visit the staff are always professional and courteous and they remember my name even. I had a problem with my contacts and they were replaced quickly. I have to say I love coming to this place.
Wonderful service. Very nice, very friendly and very helpful. Love my new glasses. Great shopping experience
Lisa is fantastic!! She always helps me find the right pair of frames. If something isn’t right, she will make it right. I won’t go anywhere else.
Lisa and Donna are great. They have not only helped me but my wife and my mother. Thank you both for all your help and patients.
I have gotten several eyeglasses from this location. What is best about them is they have fixed three different frames, never charged me and have the best customer service I have experienced.
Grwat staff, very knowledgeable and helpful every step of the way. In this day and age when every dollar counts, you want to know you are getting your moneys worth. And I can tell you from my experience I would recomend them anytime.
My favorite place to buy glasses! Staff is extremely knowledgeable, always friendly and makes great recommendations that fit my needs and personal style!
great customer service!!! This is the only place I go to for my glasses! Donna is the best employee very sweet and helpful!!!
Such great service! The staff at this location are friendly and are always there to assist with selection. Highly recommended!
Awesome staff at this location. Lisa and Donna are great to deal with and are very helpful in getting frames that you will love.
Fantastic service and staff. Lisa and Donna are so wonderful and helpful. I would highly recommend for quality, selection and quick turnarounds. Wonderful experience.
Staff was very helpful and courteous. I Would definitely recommend Visionworks to my friends and family! Great staff, polite, and the staff was very accommodating to fixing my glasses!
I’ve never been there but I love to hear the stories about that place when I’m at the bar. Especially from this one lady with her hair up because she has the T on everyone. When I hear her go on it’s like a blind person listening to a …
Crappiest set of glasses I have ever owned, first the lens is loose been back 3 times its still loose, very annoying, irritates me every time it rattles. and second I don’t think the size or centering the bi focals right I am constantly …
Selection was good. But they only have two people working and every time the phone rang she would get up to get it. I felt like I didn’t matter. I’m here in person spending my time to actually be here and I’m getting blown off by a person who is just on the phone. Like do you all not have a voicemail system??
Very friendly and helpful staff. And knowledgeable about what your insurance covers. Lisa is the best and so sweet!! Only place I go for glasses.
I highly recommend this store.. the staff is always nice and courteous and they’re very knowledgeable about the specials and frames they have.. I absolutely love coming and getting my family’s glasses here..
Love this store!! Lisa helped me find my day to day and computer pair in under 5 minutes. I’ve been going to this location for the past 5yrs, Lisa and Donna never disappoint!!
Lisa and Donna are amazing! Had a great experience selecting and ordering my new glasses.
Dr. Johnson was great, as she made feel like an important relative. Her examination was very thorough and patient. Dr. Johnson will definitively be my eye doctor going forward. …
The sales special 2 for $59 is great. I went in today and I was offered this deal by Brianna. She was super friendly and professional. I will definitely go back again for promotions like this.
Lisa is the best at picking the right glasses for you. I have always loved my glasses. It’s nice going to a place where you feel like you are being helped by a friend.
I have been a satisfied Vision Works customer for many years. I recently learned that there’s a store near my job in downtown San Antonio and I went their recently for repair. …
Very friendly and very welcoming. I like getting my glasses here every year and refer all my co workers because Donna and Lisa are great.
Lisa is friendly and warm. I enjoyed getting my glasses here. The discounts and the excellent customer service! 6 stars!
This was in walking distance to my hotel on Houston street. I lost a nosepiece from my glasses. They were able to replace it, retighten, and clean my glasses for me at no charge. I’d definitely return here if I had eyeglass problems in San Antonio in the future.
Thank you to corporate Visionworks for correcting a retail location staff’s misunderstanding. …
Donna is the best! Assisted me with picking out two new frames and also helped with reordering a pair for my husband. Highly recommend!
Donna and Lisa are absolutely wonderful and helpful with picking a frame that fits my style, getting additional accessories or just helping me clean my glasses when I come in to visit.
I have been going to this Visionworks location for five years and have always had great customer service. Lisa and Donna are very knowledgeable and friendly. I trust their honesty and they always have a great selection.
Great place. The staff was very friendly and helpful. Made my selection for glasses fun and easy. Got me some contacts as well. Both arrived within the week
I just have to say that Donna is amazing! She is always so helpful and really knows her stuff. From start to finish I always get what looks good on me and I will keep going back to her.
This is a poorly managed and operated facility where I was profiled and disrespected by one of their employees whose name tag shows Andrew Astin, Senior Optical Specialist. …
Love this place!! The employees are willing to help and work with you to get the best for you. Glasses, adjustments, questions… it’s never too much. They know their stuff and they provide excellent customer service.
Dr. Johnson is amazing and helped me understand some of the ways my astigmatism affects my vision and gave me great advice on how to avoid making it worse. …
The staff members are extremely friendly and knowledgeable. Donna helped me pick out frames that complimented me and Lisa’s professionalism, enthusiasm, and product knowledge is like no other!
I will always get my glasses from this location! The customer service here goes above and beyond, the ladies at this location make it so easy and fun to choose my eyewear… Thanks Donna, Lisa, and Mike I enjoy coming to your store 😀 …
Great Experience! Lisa and her staff were very helpful and extremely knowlegeable! My glasses were ready earlier than promised! Customer for life!
Amazing customer service, the associates Karla and Donna were very professional and informative. Definitely recommend this location for anyone who is looking for a quick, smooth, and affordable prices for eyewear. Thank you Donna and Karla!!
Absolutely amazing experience from out of town and glasses broke at hotel, the ladies at vision works worked to get me an updated exam and I was able to get 4 pair of glasses at a fabulous price! This is the first time I have ever been to a vision works, I am now a believer! Huge shout out to the whole crew and Dr. Johnson!
I am so grateful for this practice. Today, I was experiencing an emergency and Illianna P was so kind, empathetic and eager to help me. It is very rare to find a kind and caring person/employee such as Illiana. I look forward to returning to this practice and referring potential patients here.
Donna and Lisa are awesome! They are super friendly and very helpful. I couldn’t ask for better people to help me choose my glasses.
I was visiting San Antonio when I had a mishap with my glasses. I went into the Visionworks on Houston and was assisted by Lisa Hicks. She performed a quick repair on my glasses and literally saved my trip! She was professional, …
I have been a long time customer at the Reno Nv. location. No longer will I ever give my business to them. Employee named Chris accused me of trying to steal a pair of glasses, when I received a pair of glasses I ordered in the mail (which …
I went for my reading glasses and these wonderfull women, Lisa and Donna, made my day! The suggested me the best frames that fit my face (not boring ones 😆) and I really appreciate it. Looking forward to wear my new glasses! Thanks a lot! …
I get great service and a beautiful pair of glasses. I continue to go back the girls are great, very knowledgeable about their inventory so very helpful. I will forever be a satisfied customer of Visionwotks downtown San Antonio. Thank you …
If I could put no stars I would. Over all my complete experience I have had with this company has been terrible. Glasses I purchased at the end of last year kept filling appart. Was told that they could do nothing because they are not …
I LOVE this location. Lisa and her staff go above and beyond to help you pick out the right glasses for you! My glasses were ready faster than expected. And I love them.
This is not a reflection on this Texas location but rather the one in Dartmouth Massachusetts. The customer service from the general manager was unprofessional. He was not willing to work with me on setting up an earlier appointment for a …
Lisa and team were fantastic! Loved how friendly and enthusiastic they all were in helping me select frames and pull my insurance from the system when I forgot my card. Definitely will return to this location!
This location, hands down, has the friendliest and most helpful staff of all the store locations in Texas that I have visited! They are quick to greet you and immediately let you know if you will have a waiting period for assistance. I …
Lisa and Donna helped me find some great glasses and really helped me. Very good people and I can see well. I see life better and the glasses have made my life better. …
This location is hands down the BEST customer service that I have experienced when it comes to my eyeglass needs! Thank you Donna and Lisa for taking the time to assist me with my eyeglasses, keep up the wonderful work and I will continue to do business with you beautiful ladies…
Lisa, was wonderful! She has always assisted with my frame selections,, at the least for past 6 years. This year was no different, her professionalism and product knowledge is always amazing. I am glad she is there in the downtown location!
So helpful!! Lisa and Donna helped me pick frames that look fabulous but were a little outside my comfort zone. I love them!! I will always go to those ladies for their valuable assistance and their honest opinions!!!
I love Lisa, she always finds me the best frames for my face. She is one of the few people I will let pick out my glasses. I have a really bad prescription and if I go anywhere else they tell me I can only get thick frames but Lisa makes it work without thick frames. She also so spirited that she makes picking out glasses fun
I had a great experience at store #152, Overland Park, KS, Oak Park Mall, with the young lady who waited on me. She was pleasant, knowledgeable, and patient with my indecisiveness when purchasing new glasses. She also gave me great recommendations. Excellent customer service effort!
Love Lisa and Donna, they do their best to help everyone that walks in, are always both crazy sweet, and really do keep things fun and happy in the store. Lisa went above and beyond to get the frame I wanted which is much appreciated. Thanks Ladies!
I purchased 2 new pairs of Rx glasses this past month. 1 pair of Computer glasses with progressive & transition lenses and 1 pair of polarized sunglasses. …
Donna was so helpful! I walked in today and selected a replacement pair of glasses I lost on vacation. She was quick, attentive, and kind. I highly recommend this place, because on top of the staff being wonderful, the prices are extremely reasonable as well!
Awesome customer service. Huge frame selection can be daunting but Lisa and Yazmin were fantastic at helping narrow down to frames that look and feel great. I used my insurance on a pair but then found some sunglasses and got a great deal on those too.
Came as a walk in for a specific brand, met the two most awesome ladies who worked here. They helped me find a frame that was unique and stylish for my face and style. Ended up walking out with a totally different look. Quick and easy. Can’t wait to see my new frames.
It was my first time getting glasses so I looked like a lost sheep when I first came into the store. Luckily, Donna and Lisa were there to help guide me through it all! They were EXCELLENT! They helped me with my selection and the process …
Donna, was absolutely awesome. She helped me pick the perfect pair of glasses and also helped me break out of my normal color palette I choose (which is always black) and pick something more in style. I received both pairs of glasses way faster than anticipated and they fit great. Thanks for all your help! .
I am overdue for new glasses and I would never go anywhere else. Ever. Lisa knows the business, and she is such a smooth salesperson that you feel like you have visited with a friend as you walk out with cool glasses ( at a minimum two …
I love getting my glasses at this store with the help of Lisa and Donna! They are very knowledgeable with the lenses and styles and what looks best with your face shape. They are great to work with and highly recommend coming to this store!
The staff at the downtown location are AMAZING!!! I have always had excellent service. Lisa and Donna and Joshua have all helped me. I never know what I want exactly as far as my glasses selection and each time they have helped me “step …
Lisa and Donna are fantastic! They truly care about their patients and want to help you see great and look great! Thank you, Donna, for getting me out of my comfort zone and help select some trendy glasses I would have never chosen without your honest input. Love you guys! See you next year!
Easy!! Lisa was very helpful and HONEST! I meant more to her than a sell. She made sure I was happy with my look and she took her time with me. We managed to narrow it down to 3 pairs of glasses! I can not say how happy I am with our …
I’ve been going to this location for the past two years and it’s always been a good experience. Donna is awesome! Donna knows whats she doing and gives good feedback on frames that fit me best. they have a great selection of frames and they completed my glasses pretty fast. I highly recommend this place.
Lisa and her team are excellent!! I had acutally gone to antther location and bought my glasses, but they were not working for because the prescription was incorrect. Lisa was very understanding recommended that I see Dr Johnson (who was …
I have been going to this location for years and love it. The manager, Lisa H., is very knowledgeable and is great at helping you pic the right glasses. The optometrist at this location is wonderful too. Dr. Johnson has the easiest touch …
Repeat customer over several years because of the excellent service that both Lisa and Donna give. I hate shopping for glasses because I never feel very confident about what works on my face, but they are both quick with good suggestions. I get lots of compliments and enjoy my eyewear. Highly, highly recommend this store and this team!
Amazing experience! Donna, and Lisa were extremely helpful when it came to picking out the perfect glasses for me. The process was incredibly quick, and Donna made it very easy to understand the benefits of different lenses. Overall great place to get your glasses and contacts 5 STARS!!!!
Lisa is awesome! Drove all way to downtown SA from Austin as she provided us with the best deal and best customer service. I had been in SA and just dropped into the store and saw that they had such a large selection and some of the …
Little secret, at this store things get done faster! The staff is amazing, nice and super helpful.
Great service, wonderful selection y quick turn around. The staff was very helpful assisting during the selection of my glasses. They went beyond their duties to ensure I left the place happy and comfortable with the selection made. The …
Donna & Lisa are professionals at their craft. They helped me pick the perfect pair of glasses. They have an awesome selection of eye glasses.They took the time to explain my insurance coverage and the great deals Visionworks has to offer. …
This was the best experience ever! I couldn’t go by to drop off my prescription, but Lisa helped get everything ready & checked so that when I had a break at work, all I had to do was pick out my frames. Donna took her time with me & I …
Another great experience choosing my new glasses. Donna and Lisa were great in helping me throughput the process and also explaining my different payment options. Very friendly and pleasant to talk to as well. i am also able to get adjustments to my glasses when needed
My husband and I are here for my son’s basic training graduation. Somehow my husband’s glasses were knocked off his night stand and were completely dismantled. We found most of the pieces minus one tiny screw. There was no way we could …
Traveling on business, my nose pad came off my glasses. Lisa gladly replaced them both for me at no charge, and even better, with a super friendly attitude!
Ordered my glasses, got them, they were terrible. Sent them back and was told for 3 weeks that my glasses were not in. Found out today that the General manager wrote in the computer notes that she gave me the new glasses. I did not …
Super helpful and great experience! My only pair of glasses were broken, and the nice lady fixed it within a minute for absolutely free. When I’ll be buying more glasses – I’ll go to Visionworks.
Incompetent Company! June 10th refund was ordered, never received. Policy states 45 days for refund checks and it has been over 60 days. Waiting on hold for store to answer or customer svc is a 30 min wait. I have been a customer for 8yrs …
I had a favorite pair of glasses that needed new lenses. I went to the Visionworks downtown (175 E Houston) and recieved the best customer service (Donna). I am so happy with the new lenses on my glasses and will definitely come back for any and all optometry needs.
Not a normal customer, but I popped in to see if I could get the nose pads replaced on my back up glasses. The lady that serviced me was exceptionally kind and wonderful. She took my glasses, went ahead and made the repair while also making …