RCN internet service was incredibly slow, and when they were acquired by Astound Broadband the service got worse and the rates for existing customers went up.
I decided to cut ties and wanted to close out my account, but there’s no …
I have been trying to cancel my service for a month now and nobody is responding but they send me $71 bill and that is coming from 39 this is worst service they have time to send you wrong bill and they don’t have the time to answer the phone bunch of thieves.
Technician from RCN, Tech ID # 30504, IVAN. M, came to our home because we had a problem with internet not reaching one of our television,
He was very professional, courteous & friendly, he explained everything to us, …
The negative reviews are right been with them over 30 years in Lehigh Valley- your loyalty gets you punished – new sign ups get better packages at $94 when you are paying $292 a month for less – then companies like RCN want to know why …
Mona, a supervisor in El Paso, TX, refused repeatedly to take my call after explaining to the rep that I was uncomfortable in talking with her. He the went on to refuse to apologize for his actions. The customer service once was better, but …
Do yourself a favor and stay as far away from RCN as possible. What they offer might sound good, but believe me, it’s not. Here’s why… Hidden fees, poor customer service, poor internet quality, surprised increasing costs. There reviews speak for themselves.. I was a customer for 5 years, so I’ve heard all of there BS..
Wish I could give 0 stars. Terrible customer service representative, who made several snide remarks over the phone since I was calling on behalf of my dad. The Wi-Fi quality provided is terrible, the representatives are not there to help.
RCN is a new cable company to our city and I was the first resident to have the installation done, and I regret every minute of it. I was so happy to finally be able to cancel Comcast but as the saying goes…the devil you know. …
Horrible company stay away if you know what is good for you. Customer service consists of poorly trained reps that will make your blood boil and disrespect you. Then when you resquest to speak to a supervisor, he is as poorly trained as the …
I was giving the company 1 star until i spoke to Racal fro m the Pittsburgh office. I got my service from RCN in Chicago in 12/2018 and in Feb 2019 they sent me a bill of $718. Yes I am definitely not kidding the bill was $718 for GOD KNOWS …
i wish i could give zero stars as even one star is a high rating for RCN. do yourself a favor and stay away from their services. they have the worst customer service known to any business and they constantly bounce you around from rep to …
My account was canceled in 2018 and switched to my mother’s name since I was moving out. Since the technician was coming to install the new equipment (they changed the box so couldn’t use mine), he took my equipment back to make it easier. …
If I could leave no stars I would. The company charged my credit card without authorization and accepted a bank bill pay. I got no satisfaction or refund. Also when they reduced me bill the service got worse and I always lost internet. Customer services is of no help and rude.
RCN internet service was incredibly slow, and when they were acquired by Astound Broadband the service got worse and the rates for existing customers went up.
I decided to cut ties and wanted to close out my account, but there’s no …
Great place to visit
Best Provider for your Internet and video
I would not recommend this company to a dog. They took money out of my account twice in the same day and would not return one of the payments to me
I have been trying to cancel my service for a month now and nobody is responding but they send me $71 bill and that is coming from 39 this is worst service they have time to send you wrong bill and they don’t have the time to answer the phone bunch of thieves.
Technician from RCN, Tech ID # 30504, IVAN. M, came to our home because we had a problem with internet not reaching one of our television,
He was very professional, courteous & friendly, he explained everything to us, …
The negative reviews are right been with them over 30 years in Lehigh Valley- your loyalty gets you punished – new sign ups get better packages at $94 when you are paying $292 a month for less – then companies like RCN want to know why …
They hike up prices a lot after your first year. Went from $35/mo to $72/mo with no notice. This should be illegal.
Mona, a supervisor in El Paso, TX, refused repeatedly to take my call after explaining to the rep that I was uncomfortable in talking with her. He the went on to refuse to apologize for his actions. The customer service once was better, but …
Do yourself a favor and stay as far away from RCN as possible. What they offer might sound good, but believe me, it’s not. Here’s why… Hidden fees, poor customer service, poor internet quality, surprised increasing costs. There reviews speak for themselves.. I was a customer for 5 years, so I’ve heard all of there BS..
Wish I could give 0 stars. Terrible customer service representative, who made several snide remarks over the phone since I was calling on behalf of my dad. The Wi-Fi quality provided is terrible, the representatives are not there to help.
RCN service sucks.
Internet gets interrupted, you can have a whole day of no service
TV picture quality is garbage …
RCN is a new cable company to our city and I was the first resident to have the installation done, and I regret every minute of it. I was so happy to finally be able to cancel Comcast but as the saying goes…the devil you know. …
Horrible company stay away if you know what is good for you. Customer service consists of poorly trained reps that will make your blood boil and disrespect you. Then when you resquest to speak to a supervisor, he is as poorly trained as the …
I was giving the company 1 star until i spoke to Racal fro m the Pittsburgh office. I got my service from RCN in Chicago in 12/2018 and in Feb 2019 they sent me a bill of $718. Yes I am definitely not kidding the bill was $718 for GOD KNOWS …
i wish i could give zero stars as even one star is a high rating for RCN. do yourself a favor and stay away from their services. they have the worst customer service known to any business and they constantly bounce you around from rep to …
My account was canceled in 2018 and switched to my mother’s name since I was moving out. Since the technician was coming to install the new equipment (they changed the box so couldn’t use mine), he took my equipment back to make it easier. …
If I could leave no stars I would. The company charged my credit card without authorization and accepted a bank bill pay. I got no satisfaction or refund. Also when they reduced me bill the service got worse and I always lost internet. Customer services is of no help and rude.