Founded in 1952, Public Employees Credit Union is a full-service financial institution serving employees of 50 state agencies, organizations associations.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday Closed |
306 E 10th St, Austin, TX 78701
Great people and service
Very friendly and professional
Staff are friendly and helpful
The process was easy and quick.
Quick response time and very friendly.
Audrey was extremely helpful
Great parking , kind and helpful staff !
I called with some help with my account and my issue was resolved VERY quickly!!
Very nice staff always friendly and helpful I really recommend PECU.
Quick, efficient, personable and knowledgeable staff.
Special thanks to Diana Miller for going above and beyond to helping my brother.
E. Siam
great rates with good credit – fast approval – very easy to deal with.
Condescending staff, every stage of opening an account was inconvenient (well, I gave up at the broken phone-card card activation, so I don’t actually know -all- the stages..). Appears they are actively trying to avoid having any customers. …
Excellent service with great attention to detail. First-rate communication and follow-up.
Hello Olga,
Thanks so much for your help, everything was great.
Thank you Alexia,Jan and Cynthia for your kindness!!Excellent service🤗 …
A great place to bank. They made me feel right at home here in Texas.
Lauren Helped me efficiently and effective. Give her a raise.
Worked with Audrey from PECU and she was a very easy to work with.
Opened an account with no problems and they went through my options for opening my daughters first account. Painless banking just as I like.
Audrey was incredibly sweet and efficient, not to mention patient!!! Great experience
Diane did an excellent job understanding the problem and providing the expected solution
Very nice to work with. They have been very helpful in helping me to establish new credit.
Jan is always dressed to impress and is very knowledgeable the whole staff cares about their clients!
Quick service getting our auto refi done! Very professional and flexible 🙂
A good Credit Union Bank you can do business with, very friendly employees ready to give you their special member services available.
Worst bank I have ever worked with for auto loans. Two bad experiences will never bank with them again
We met with Katie and she was gracious and helpful. We had several documents to be notarized and witnessed and she diligently worked on these, with an eye towards Covid-19 protocols. Kudos!
Lauren was extremely helpful! She understood my questions and went above and beyond to provide me answers.
PECUTX is probably the most caring financial institution I have ever worked with! They really take care of their members needs whether it be complicated requests or proactive check-ups to prevent unnecessary fees/charges. They also invest in technology to make transactions easy, fast and secure. I highly recommend PECUTX to everyone!
I had a mortgage loan with PECU for 3-4 years and I wish all banks operated like PECU. My experience with PECU has been 1st class since day one. Audrey and her team understand our family’s needs and when situations arises that we may need …
We’ve been happy members for decades! It just doesn’t get any better than PECU!
We financed a car through PECU, loved it so much, opened an account. Then financed another one 🙂 Easy Peasy…. And they have a great team that works there.
Inattentive and unresponsive. The don’t return phone calls or emails. it took me multiple calls and emails for over a week to get a response. this actually happened both times I have needed to reach them. And I’m a member! Take your business elsewhere. Plenty of banks actually want customers!
All smooth and quick. Audrey is a delight and knows her stuff!
Quick friendly hassle free process . We are now moving over another vehicle loan due to interest rates yall have offered
This experience went the smoothest from beginning to end. Audrey Lynch is a gem.
PECU has excellent service. I’ve been a member for years and love it.
Spoke with Lauren in finance she was perfect! She knew exactly what I needed and then made it happen ASAP.
I have done banking with PECU for over 35-years. I am very happy with them. First, I don’t have to worry about something going wrong or someone trying to breach my account because if PECU sees a transaction on my account they don’t usually …
Very quick and easy to apply and close on a home equity loan. Staff was very helpful throughout the process.
Lauren went above and beyond helping me. She was patient and explained technical issue in a clear and concise manner. She walked me thru each step and remained calm so that I didn’t feel pressured. We had to go thru several areas to …
Lauren was an absolute delight to work with. She made the process simple and incredibly easy.
Great people to work with. So friendly and helpful I live hours away, but they always respond quickly.
I opened an account online and it was fast and easy! Melissa answered all my questions quickly and with easy to follow instructions.
Old fashioned banking in downtown Austin. Great customer service and best deals in town for auto loans. Thanks PECU!
Lauren was extremely prompt, helpful and followed up with me about the progress of the issue until it was resolved. She did a wonderful job and was polite the entire time to top it off!
The whole experience with PECU has been fantastic. Audrey was really helpful – right from explaining the whole process to getting it to closure. She had a very good handle on the process and It was really smooth and hassle free. I would …
Lauren has been a bright spot during a truly difficult time in my life. She is always cheerful and helpful! If not for her, things would have been close to impossible. She is a true asset to PECU
Hello, I phoned PECU to inquire about opening a new checking account to use for bill payment. Ms. Lauren was the customer service representative that took my call and provided me with professional, personal, knowledgeable, courteous and …
Unbelievable bad service! I paid off my car loan and wanted to close my savings account with them. I tried to transfer the balance of $16.30 myself and close the account online but it would not let me take out the last $5. So I sent a …
Great overall credit union, been with for over 10 years. Alexis is awesome and super patient. Most grateful.
I talked to a lovely woman named Katie Witt with her knowledge on loans, interest rates and refinance options were incredible.She made me feel very calm not overwhelmed at all. Not knowing what’s the best option for me, I appreciate this so …
I have been a member of PECU for over 25 years. I have always received excellent and courteous service particularly from Ms Sonia Florez.
Great call in experience with Lauren! Answered fast and efficiently. Gave me several ways to take care of of my final auto loan payment. Never had any issues with my loan.
PECU is a wonderful Credit Union. I have had several accounts over the last 40+ years and their service is impeccable. Member Services is wonderful about solving my problems. Diana, Lauren, and Christine are just a phone call away and …
This was a really easy and fast process. My situation allowed me not to have any closing costs and based on the amount of my loan I earned $300.
Dreaded calling about a reported fraud on the account. Laura made every thing super easy & smooth and sent a replacement card.
Outstanding support and service. I’ve been with PECU for most of my life. Many many years. The people there are family
Melissa N was wonderfully friendly, professional, and helpful. She helped me do what I needed in record time and with no errors or problems. Service and competence like hers is why I use PECU.
Very friendly bank with good rates and terms for auto loans. However the administration part is VERY slow moving. Several excuses from employee being out sick for a week and nobody else knows how to mail an auto title, to system issues and not being able to see any e messages
Lauren was exceptional in helping me through my process. Everyone I spoke with was so friendly and very helpful. Thanks PECU!
Lauren was able to take care of my needs effectively and efficiently. It was a very positive experience.
Excellent service through the loan application and car purchase process with PECU. Top notch customer service, rates, and support. Highly recommend!
We are long-standing PECU customers, both so happy with all their products, including their online services, which allows great ease of account management. Customer service on the phone is always both Courteous, & Concise with needed information.
I just can’t say enough about the excellent customer service! I’ve been a customer since 18’ and it’s been a pleasure banking with PECU!
Thank you Lauren for all your support with transferring my retirement accounts, right from the comfort of my own home! You have been truly helpful! Happy Holidays!
I have used PECU for about 40 years for all my financial needs. They are helpful, friendly and competitive with rates. I have nothing but positive experiences with them and wouldn’t hesitate to recommend their services.
Customer experience has always been first-rate! Staff goes above and beyond to provide the highest level of service. …
Melissa at PECU is top-notch! She was was to provide me with what I needed very quickly and was very kind too.
Even after moving across the country, with Christine there to help I never worry about my PECU account. Any questions I have are answered right away.
Lauren is amazing lost my card in LA on a business trip immediately have to go to London and she issued a new debit card ASAP. Always have the best people there
Hailey in the Loan Department is wonderful! She clearly helped me explain the process of refinancing my vechile. She knows all of the correct information and is very knowedlgable regarding loan imfomation! I’d highly recommend Hailey in the Loan Department at PECU for assistance.
Second time with worked with Audrey and she is so calm, knowledgeable and organized, plus she was always a joy to talk to. Happy customer!
I’ve been with PECU for over 50 years. I’ve always experienced friendly and helpful staff. I just had a charge dispute on my debit card and it was resolved immediately. Their service is outstanding!!
Working with the people at PECU is so easy! They helped us refinance our vehicle quickly and efficiently – it was one of the easiest things I’ve done.
Thanks!!!
Audrey Lynch is a pleasure to work with. We have used PECU a few times for home equity loans just because she is so easy to work with and makes the process so easy.
I’m posting twice because the experience was that good! Lauren is amazing and part of the reason I’ve veen with PECU for years. I now have introduced my girlfriend to the PECU family! Thank you Lauren
Lauren Henson at Public Employees Credit Union in Austin has been a great help to me on several occasions. Most recently I needed a last-minute wire transfer for an international trip, and she walked me through it and handled the details quickly and courteously. Crisis averted!!
Ms Christina at the Beaumont location is always so nice and very helpful. I have another financial institution that I could have chosen but people like Christina makes all the difference. I love PECU and it’s people like Christina that makes it happen. Thanks PECU and thank you Christina.
Diana Miller has helped me with my IRA situations for years. She is accurate, efficient and extremely knowledgeable. On top of that she is a wonderful person who has become afriend that I look forward to contacting.
Diana M represents PECU in the utmost professional manner and always provides
the best customer service. She is a great representative for PECU. Looking forward to adding my next generation to the PECU banking membership. Thanks Diana for you service with a smile.
These people are amazing! Lauren walked me through a difficult time & she had the Patience to teach me, a technotard, on line banking. I cannot say enough about the kindness of everyone I dealt with at this credit union.
I made an error that would have ruined and delayed a lot of things. When I realized my error I called PECU to see what my options were. Thanks to Ashe being so knowledgeable we were able to get the situation fixed. I won’t go in to all of …
Lauren at the main office spent a long time patiently helping me! I wondered if perhaps there could be a *special division* dedicated to those over 70. We take so much more time! I was lucky to have her, but I used so much of her time!
Lauren Henson with Public Employees Credit Union downtown Austin has always been very helpful with my customer service needs, opening or consolidating accounts, quick on replies, expedient on execution of follow-up tasks, and of course …
Lauren did an excellent job going back through several decades of records to explain what had happened with our account. Then she helped us get the documents completed to properly set things up. She was very considerate of the issues we had and very professional.
I give 5 stars to this review and I want to share my experience after working with the Financial Services Manager, Christine Holland.
I greatly appreciate her help with my loan account. She was happy to help me and she provided great customer service. She was very prompt and professional with her responses.
I spoke with the IRA professional, Diana Miller, about various services and products that PECU had and she was so knowledgeable, patient and helpful. She answered the many questions that I had regarding various accounts and because of her, …
Sending out a kudos to Ms. Diana Miller for GREAT customer services. You’re doing such an awesome job!!! She helped me over the phone, and she was very professional, and fun to talk. I really enjoyed speaking with her. …
I selected PECU’s loan division to handle a much needed financial transaction of mine and boy did they deliver. Not only did they respond to my need of saving money, the transaction was a lot simpler than I expected. Mrs. Lynch, who …
PECU has always provided me the highest level of customer service, and as a result, even though I moved from the central Texas area, I have kept them as my primary bank. Lauren, and the entire member services team have always been great, and have provided me stellar customer service.
The service is super friendly. It gave me a neighborly vibe. The person in the front was so nice. She even offered me a calendar before I left.
I had some business to do upstairs, and I cannot say enough about Jan’s warm and helpful assistance. She made my day!
PECU has many wonderful and helpful employees. Diana Miller is no exception. She is always friendly, helpful and can make you laugh on a bad day. Even if you are running in to do business at the last minute on December 31st, you will …
Audrey is amazing at her job! She made the home equity loan process easy and exciting!! She has saved us so much money by helping us do this!! We will never be able to thank Audrey and PECU enough!! Truly awesome experience!!
Customer Solutions agent, Ash at PECU, provided brilliant customer service. Not only did he answer all my questions about my auto loan, he went further by helping me navigate PECU’s website. His professionalism, promptness and …
A couple of years ago I acquired an auto loan on a new vehicle which was one of the best experiences I have had with a credit union. Today I called PECU with an issue. I spoke to a loan officer Katie Witt. She was one of the most friendly …
PECU experience was exceptional. Audrey was was excellent with listening and understanding our needs as well as make immediate modifications when needed. Her professionalism and kindness was well welcomed.
Sonia helped be pick out the correct tool to give my family access to my account on behalf, recommending a more secure means than I’d thought of. I have had nothing but positive experiences with PECU and I have been with them since 1983. Competent and genuine!
Lauren is very courteous and extremely helpful. She knows how to do her job at a very high level. She flawlessly walked me though multiple processes with a new account and bill pay. What a great place with great people!
PECU has been a great institution to work with over the past few years. Great people that will work tirelessly to make sure you are happy and have what you need. We plan to be customers for a long time. Highly recommended.
Lauren and PECU are the best in banking one can expect. I was worried Lauren might not be able to help me and my stupid action but she assisted above and beyond and I cannot be more happy! Stood by me every step. I have been with this …
Audrey Lynch was easy to talk to and made sure we understood everything that was presented to us. She is professional and provided helpful service on our Home Equity loan. Every question we had was answered in a timely manner. We are very pleased with the interest rate we received and we will absolutely use PECU again in the future.
Applying for a loan from PECU was a very pleasant and rewarding experience. Loan officer Audrey was very courteous, knowledgeable, helpful and understanding. When my financial circumstances changed in the middle of the application process …